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    NVC Facilitator Slides Training

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    Aryav Kansal
    This document provides an overview of the four steps of Nonviolent Communication (NVC): 1) making observations rather than evaluations, 2) identifying feelings rather than non-feelings, 3) identifying needs, and 4) making requests rather than demands. For each step, examples are given to illustrate the difference between language that could create conflict versus "giraffe language" that focuses on observations, feelings, and needs. The goal of NVC is to have conversations that satisfy human needs and strengthen relationships.

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    NVC Facilitator Slides Training

    Uploaded by

    Aryav Kansal
    73 views19 pages
    This document provides an overview of the four steps of Nonviolent Communication (NVC): 1) making observations rather than evaluations, 2) identifying feelings rather than non-feelings, 3) identifying needs, and 4) making requests rather than demands. For each step, examples are given to illustrate the difference between language that could create conflict versus "giraffe language" that focuses on observations, feelings, and needs. The goal of NVC is to have conversations that satisfy human needs and strengthen relationships.

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    This document provides an overview of the four steps of Nonviolent Communication (NVC): 1) making observations rather than evaluations, 2) identifying feelings rather than non-feelings, 3) identifying needs, and 4) making requests rather than demands. For each step, examples are given to illustrate the difference between language that could create conflict versus "giraffe language" that focuses on observations, feelings, and needs. The goal of NVC is to have conversations that satisfy human needs and strengthen relationships.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    73 views19 pages

    NVC Facilitator Slides Training

    Uploaded by

    Aryav Kansal
    This document provides an overview of the four steps of Nonviolent Communication (NVC): 1) making observations rather than evaluations, 2) identifying feelings rather than non-feelings, 3) identifying needs, and 4) making requests rather than demands. For each step, examples are given to illustrate the difference between language that could create conflict versus "giraffe language" that focuses on observations, feelings, and needs. The goal of NVC is to have conversations that satisfy human needs and strengthen relationships.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    You are on page 1of 19

    Nonviolent

    Communication
    Marshall Rosenberg, PhD
    4 steps of NVC:
    1. Observations vs Evaluation
    2. Feelings vs Non-feelings
    3. Identifying Needs
    4. Requests vs Demands
    Observations vs Evaluations
    1
    “The boss is procrastinating
    around this decision.”
    Giraffe Language:
    “The boss told us she would announce
    the decision by last week,
    but we still haven’t heard.”
    Observations vs Evaluations
    2

    “You lied to me about

    your grades.”
    Giraffe Language:
    “I heard you say you passed all your
    courses, but this report
    card shows two F’s.”
    Observations vs Evaluations
    3
    “You are arguing with me for
    the fourth time this week.”
    Giraffe Language:
    “This is the fourth time this week that
    you stated you disagree
    with something I’m saying.”
    Exploring Feelings vs Non-Feelings
    1
    “I feel dismissed when no one at
    work responds to my
    suggestions.”
    Giraffe Language:
    “I feel anxious when no one at
    work responds to my suggestions.”
    Exploring Feelings vs Non-Feelings
    2
    “It feels completely
    incomprehensible how you can do
    such a thing.”
    Giraffe Language:
    “I feel very puzzled about how you
    could do such a thing.”
    Exploring Feelings vs Non-Feelings
    3
    “You’re wearing me out.”
    Giraffe Language:
    “I feel exhausted.”
    Identifying Needs
    1
    “She’s irresponsible: We agreed to let someone
    know if we weren’t going to show up.”

    Needs:
    reliability, mutuality, consideration
    Identifying Needs
    2
    “Everyone else here knows more NVC than
    I do.”

    Needs:
    competence, acceptance, respect
    Identifying Needs
    3
    “She always takes more time than anyone
    else.”

    Needs:
    mutuality, consideration, efficiency
    Requests vs Demands
    1
    “Your dog just made a mess on my lawn.”
    (“When I see your dog … [observation],
    I feel … [feeling] ,
    because I need … [need],
    and would you be willing to … [request]?”)
    Requests vs Demands
    2
    “Yelling foul words isn’t going to get you what
    you want.”
    (“When I hear you … [observation],
    I feel … [feeling] ,
    because I need … [need],
    and would you be willing to … [request]?”)
    Requests vs Demands
    3
    “Hey, kids, torchlights aren’t toys. Don’t waste
    batteries. They cost money.”
    (“When I see you … [observation],
    I feel … [feeling] ,
    because I need … [need],
    and would you be willing to … [request]?”)

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