PERSONALITY DEVELOPMENT

CHAYANIKA KALITA
MODULE OBJECTIVES
▪ Effective Communication
▪ Body Language
▪ Grooming and power dressing
▪ Attitude and Behaviour
▪ Goal setting and time management
EFFECTIVE COMMUNICATION SKILLS
 3 V `S IN COMMUNICATION

Verbal – What you say

55% 38%
Vocal – How you say
7%
Visual – Body language
VERBAL

“It is What you say”

 VOCAL..

“Its how you say it”

• Volume: The loudness of your voice

– Keep medium volume throughout the sales call

• Tone:
– Speak in a pleasant tone

• The focus on words

– Emphasize some words with greater intensity
VISUAL COMMUNICATION

Eye Contact

Facial expressions

Body language

Grooming
Visual

Hand movements
THE DIFFERENCE BETWEEN…
BODY LANGUAGE
WHAT IS BODY LANGUAGE?

▪ The gestures, postures, and facial expressions

by which a person manifests various physical,
mental, or emotional states and communicates
nonverbally with others.
GESTURES
POSTURES
FACIAL EXPRESSIONS
WAYS TO SHOW CONFIDENCE WITH
BODY LANGUAGE
▪ Avoid Your Pockets
▪ Don't Fidget
▪ Keep Your Eyes Forward
▪ Stand Up Straight
▪ Take Wide Steps
▪ Firm Handshakes
▪ Proper Grooming
▪ Smile
▪ Don’t cross your arms
Do’s Dont’s
 Make frequent eye contact  Slouch
 Smile  Cross you arms
 Nod frequently
 Shake/Tap your Feet
 Keep you hands out of your
 Clear your throat repeatedly
pocket
 Bite your lips or nails
 Take notes
 Dig your ears
 Pick your nose
WHAT IS GROOMING?
Grooming means dressing well, to be presentable to others.

You may have to give a little more attention to how you dress at work because
what you wear may be substantially influencing your career path.

Although nothing takes the place of talent, hard work, innate ability and
ambition, looking your professional best in the workplace can give you a
competitive advantage.

It simply means dressing in a way that projects an image of the sophisticated ,
successful working individual you are or would like to become.
FIRST IMPRESSIONS
90% of our impressions are formed within the
first 20-30 seconds on meeting a stranger.58%
of our impressions are based on how we look,
33% on how we sound and 7% on what we say.
BODY GROOMING
HAVE WELL COMBED AND
SHAMPOOED HAIR
HYGIENE
DO CLOTHES REALLY
MATTER?
Since about 90% of you is
covered by apparel, the
clothing you choose
makes a significant
impact.
 ATTITUDE
Your Attitude determines your Altitude.
 Have a positive attitude towards:
 Life
 Work
 Co-workers
 Customers
▪ ‘The attitude you bring with you is the attitude you get
from others
ATTITUDE

Attitude issue
STEPS FOR BUILDING POSITIVE ATTITUDE
Step1: Change focus – look for the positive - Most people find what they are
looking for. If they are looking for friendship, happiness and the positive, that is
what they get. If they are looking for fights or indifference, then that is what they
get.

Step 2: Make a habit of doing it now - Life is not a dress rehearsal. I don't care
what philosophy you believe in--we have got only one shot at this game called life.

Step 3: Develop an attitude of gratitude - Count your blessings, not your troubles.
Take time to smell the roses.
STEPS FOR BUILDING POSITIVE ATTITUDE
Step 4: Get into a continuous education program - Spend so much time improving
yourself that you have no time left to criticize others.

Step 5: Build a positive self-esteem - If you want to build positive self-esteem

quickly, one of the fastest ways is to do something for others who cannot repay
you in cash or kind.

Step 6: Stay away from negative influences - A person’s character is not only
judged by the company he keeps, but also by the company he avoids.
STEPS FOR BUILDING POSITIVE ATTITUDE
Step 7: Learn to like the things that need to be done -
Start by doing what is necessary, then what is possible, and
suddenly you are doing the impossible.
--St. Francis of Assisi
Step 8: Start your day with a positive attitude
“I CAN'T' IS A COWARD,
'I'LL TRY' IS A SOLDIER,
'I WILL' IS A KING”
TIME MANAGEMENT AND GOAL SETTING
If I had the time, I would love to…
But, I don’t have the time because…
 TIMELESS MYTHS

 I don’t have time

 I’ll have more time later
 I can save time
 I can’t control events
 Planning will never work for me
 Working harder will make me succeed
 There is no time for me or my family
Time Management is a set of skills and tools to help us ‘effectively’ control the
events of our lives
TIME ROBBERS IMPOSED BY OTHERS

 Interruptions  Untrained staff

 Unnecessary meetings  Lack of authority
 Too much work  Interoffice travel
 Poor Communication  Others’ mistakes
 Equipment failure  Revised deadlines
 TIME ROBBERS IMPOSED BY SELF

•Poor attitude  Fatigue

Absentmindedness  Lack of self discipline
Failure to listen  Outside activities
Indecision  Cluttered workplace
Leaving tasks unfinished  Attempting too much
MANAGE YOUR TIME

 Set Goals

 Plan

 Prioritise
 Setting Goals
S PECIFIC

M EASURABLE

A CHIEVABLE / AGREED UPON

R EALISTIC

T IME BOUND