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Steps For Troubleshooting: By: Jaizy

The document outlines the 7 key steps for troubleshooting a computer problem: 1. Gather information about the problem, its symptoms, and how to reproduce it. 2. Describe the problem comprehensively to identify which components are and aren't part of the issue. 3. Determine the most probable cause by testing components through a split-half process. 4. Create a plan to test solutions and keep testing hypotheses until a solution is identified. 5. Implement the solution by adjusting, repairing, or replacing the cause of the problem. 6. Analyze if the solution created any new issues and monitor connected systems. 7. Fully document all steps taken and solutions tested to help address future

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Shun Lae Kyaw
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33 views11 pages

Steps For Troubleshooting: By: Jaizy

The document outlines the 7 key steps for troubleshooting a computer problem: 1. Gather information about the problem, its symptoms, and how to reproduce it. 2. Describe the problem comprehensively to identify which components are and aren't part of the issue. 3. Determine the most probable cause by testing components through a split-half process. 4. Create a plan to test solutions and keep testing hypotheses until a solution is identified. 5. Implement the solution by adjusting, repairing, or replacing the cause of the problem. 6. Analyze if the solution created any new issues and monitor connected systems. 7. Fully document all steps taken and solutions tested to help address future

Uploaded by

Shun Lae Kyaw
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 11

Steps for Troubleshooting

By: Jaizy
TROUBLESHOOTING IS A
What does troubleshooting PROCESS OF IDENTIFYING A
COMPUTER PROBLEM SO
mean? THAT IT CAN BE FIXED.
Steps to Troubleshoot
STEP 1: GATHER INFORMATION

The first troubleshooting step for just about any problem is


gathering information about it. This can be information about
why something unexpected is happening or a missing capability.
Other important information includes related symptoms and
unique circumstances that must happen to reproduce the issue.
The goal is to identify the problem and understand how to
reproduce it.

20XX presentation title 4


Step 2: Describe the problem
BY COMPREHENSIVELY DESCRIBING THE ISSUE,
TROUBLESHOOTERS WILL KNOW WHERE TO LOOK FOR
THE ROOT CAUSE. IT CAN HELP TO ASK THE FOLLOWING
QUESTIONS. ANSWERS TO THESE QUESTIONS WILL
EXPOSE WHICH COMPONENTS AREN'T PART OF THE
PROBLEM. THEY WILL ALSO HELP IDENTIFY POSSIBLE
COMPATIBILITY ISSUES AMONG COMPONENTS AND
THIRD-PARTY PRODUCTS THAT MIGHT CAUSE ISSUES.

20XX presentation title 5


Step 3: Determine the most probable cause

If the problem occurs at any point in this testing, then the


troubleshooters do a split back toward the start of the
series until the problem part is found. The split-half
process can save time in systems that depend on many
components.

20XX presentation title 6


Step 4: Create a plan of action and
test a solution
Once the problem is understood,
troubleshooters develop a plan to
tackle the issue. They test their
hypothesis and keep testing it until
they identify a solution. When all
tests fail, go back to Step 3 and
start over.

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STEP 5: IMPLEMENT THE SOLUTION

Once troubleshooters have identified and


understood the problem, they must adjust,
repair or replace whatever is causing the
issue. When that is done, they should test the
solution to be sure the problem is fixed.

20XX presentation title 8


Step 6: Analyze the problem

Sometimes the solution to a problem creates


another issue. Troubleshooters must monitor
the system to ensure the changes made don't
adversely affect other parts of it or other
systems connected to it.
Step 7: Document the
process
The final step is to document all steps taken.
This ensures other troubleshooters will know
what to do if the problem happens again. It's
critical to document both the solution and the
fixes that didn't work to provide a
comprehensive record of the incident.
Documentation will also help in creating
troubleshooting checklists to quickly identify
and fix potential problems.

20XX presentation title 10


Thank you

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