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    Design of Work System

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    im.tuna.flakes
    The document discusses key elements to consider when designing a work system including goals, task analysis, workflow design, roles and responsibilities, communication, technology, performance metrics, and continuous improvement. It also covers topics like job design, specialization, behavioral job approaches, motivation, and flow process charts.

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    Design of Work System

    Uploaded by

    im.tuna.flakes
    14 views9 pages
    The document discusses key elements to consider when designing a work system including goals, task analysis, workflow design, roles and responsibilities, communication, technology, performance metrics, and continuous improvement. It also covers topics like job design, specialization, behavioral job approaches, motivation, and flow process charts.

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    DESIGN OF WORK SYSTEM

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    The document discusses key elements to consider when designing a work system including goals, task analysis, workflow design, roles and responsibilities, communication, technology, performance metrics, and continuous improvement. It also covers topics like job design, specialization, behavioral job approaches, motivation, and flow process charts.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    14 views9 pages

    Design of Work System

    Uploaded by

    im.tuna.flakes
    The document discusses key elements to consider when designing a work system including goals, task analysis, workflow design, roles and responsibilities, communication, technology, performance metrics, and continuous improvement. It also covers topics like job design, specialization, behavioral job approaches, motivation, and flow process charts.

    Copyright:

    © All Rights Reserved
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    DESIGN OF WORK SYSTEM

    ---------------------------------------------------------------------------------------
    DANIELLE & JUSTINE | FEBRUARY 27,2024
    DESIGN OF WORK
    SYSTEM
    refers to the process of creating a structure and framework that allows
    for efficient and effective completion of tasks and achieving
    organizational goals. Here are some key elements to consider when
    designing a work system
    GOALS & OBJECTIVES TASK & ANALYSIS WORKFLOW DESIGN ROLES & RESPONSIBILITY

    • Efficiency • Identify the Task • Identify the process • Project manager


    • Productivity • Define task bounderies • Map the current • Process analyst
    • Quality • Break tasks into subtasks workflow • Subject matter Experts
    • Customer Satisfaction • determine task • Analyze the current WF • IT/Technology specialist
    • Employee Engagement dependencies • Assign Responsibilities • Change management
    and Satisfaction • Document task analysis • Define decision team
    • Safety and compliance • Test and refine

    KEY ELEMENTS TO CONSIDER WHEN DESIGNING A WORK SYSTEM


    COMMUNICATION & TECHNOLOGY & TOOLS PERFORMANCE CONTINUOUS
    COLLABORATION MEASUREMENTS IMPROVEMENT
    • Stakeholder • Project management SW • KPI • Establish a culture of CI
    Engagement • Collaboration tools • Data collection • Regular evaluation and
    • Clear and transparent • Process Mapping SW • Regular Monitoring assessment
    • Workshop or meetings • Design & Prototyping • Benchmarking • Feedback and input
    • Cross-functional collab • Data analysis • Employee Feedback • Continuous learning
    • Regular progress update • Automation tools • Reporting & • Documentation
    communication
    JOB DESIGN
    • The act of specifying the contents of and methods of jobs.
    • What? Who? How? Where?
    • Ergonomics – Incorporation of human factors in the design of the workplace
    (design of equipment, work methods and overall design of the work environment)

    Factors that Affect Job Design


    • Workers and managers consultation
    • Managerial support
    • Written record establishment
    SPECIALIZATION
    Work that concentrates on some aspect of product or service
    Advantages
    For management: For labor
    1. Simplifies training 1. Low education and skill requirements

    2. High productivity 2. Minimum responsibilities


    3. Low wage cost 3. Little mental effort
    Disadvatanges
    1. Difficult 1. Monotonous work
    2. Worker dissatisfaction, possibly resulting in 2. Limited opportunities for advancement
    absenteeism, high turnover, disruptive tactics, 3. Little control over work
    poor attention to quality 4. Little opportunity for sel-fulfillment
    BEHAVIORAL APPROACHES
    • TOa worker
    Job Enlargement – Giving JOB DESIGN
    a larger position of the total task
    • Job Rotation – Workers periodically exchange jobs
    • Job Enrichment – Increasing responsibility for planning and coordination tasks,
    by vertical loading.
    • Increase the motivational power of jobs by increasing worker satisfaction
    through improvement in the quality of work life
    MOTIVATION
    • Key factor in many aspects of work life
    • Influence quality and productivity
    • Contributes to the work environment
    • Trust – influences motivation, productivity and employee-management relations
    Flow Process Charts
    • Used to examine the overall sequence of an operation by focusing on
    movements of the operator or flow of materials.
    • Helpful in identifying non-productive part of the process
    • Used to study the flow od material through a department
    • Used to study the sequence that documents or forms take.
    • Used in analyzing movement and care of surgical patients
    • Layout of department and grocery stores
    • Mail handling
    PROCESS CHART
    FLOW PROCESS CHART

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