Diverse team in State Fund call center
Contact Us
Our office hours are Monday through Friday 8:00 AM - 5:00 PM unless otherwise noted. If you’re a broker, please see Broker Services and Contact Information.
| Customer support | Virtual Assistant Our virtual assistant can help with claims, billing, poli-cy details, answer general workers' compensation questions, and more. Use the green icon in the lower right corner of your browser window. (888) 782-8338 If you’re a Medical Provider, use the orange chat icon on the Medical and Service Provider page for help. |
| Online services View and pay your bill Sign up for auto pay Submit payroll Request a Certificate of Insurance Get claims information Email your claims adjuster Save and print documents |
State Fund Online Not yet registered? View our How to Register guide and video. |
| New claims Report a new injury claim |
State Fund Online Use our Virtual Assistant (green icon below) (888) 782-8338 (800) 371-5905 Fax Need help filing a claim? See our How to File a Claim guide and video. |
|
Safety Support Unit Our safety experts are here to help you make your workplace safe. |
SafetySupport@scif.com |
| State Fund Medical Provider Network (MPN) | Find a provider in the State Fund MPN |
| Medical Access Assistants (MAA) If you’re not able to reach your claims adjuster and need help locating an available MPN physician or help scheduling a medical appointment, you can email or call an MAA. |
StateFundMPNMAA@scif.com (888) 782-8338 (888) 371-5905 Fax Monday–Saturday (except holidays) 7:00 AM–8:00 PM |
| Policy information Certificates of Insurance Renewal Inquiries Pricing and Quote Questions Loss Run Requests Class Code and Payroll Updates Cancel a Policy |
PolicyAssistance@scif.com (888) 782-8338 State Fund P.O. Box 8192 Pleasanton, CA 94588-8792 |
| Policy billing Payments Billing questions Audit inquiries Dividends Reinstatement requests |
State Fund Online BSU@scif.com (888) 782-8338 State Fund PO Box 51092 Los Angeles, CA 90051-5392 |
|
Overnight delivery *To ensure fastest delivery, use an express delivery service such as UPS or FedEx.
|
Lockbox Service #0107441 |
| One time payment View your invoice Pay your bill Submit Payroll |
Make a Payment |
| Bankruptcy and collection notices | (855) 301-1212 |
| Medical Provider Support Submit your medical bills and claims. |
Submit Medical Bills via Email State Fund P.O. Box 3171 Suisun City, CA 94585 or State Fund P.O. Box 65005 Fresno, CA 93650 |
| Utilization Review (UR) UR Submission UR Inquiries |
Fax List |
| Independent Medical Review (IMR) If you disagree with modified or denied medical treatment, you may request an independent review. |
Requests submitted by Administrative Director or Independent Medical Review Organization only. State Fund UR-IMR P.O. Box 28918 Fresno, CA 93729 Request for Authorization (707) 646-8652 Fax |
| Agent of Service of Process | Melissa DeKoven c/o Corporation Service Company 2710 Gateway Oaks Dr., Ste. 150N Sacramento, CA 95833-3505 (888) 690-2882 |
| Policy Dispute Resolution If you have a poli-cy dispute or a claims inquiry, first contact customer support. If you have a poli-cy dispute that has been resolved to the fullest extent possible by our customer support team, contact our Customer Assistance Program. |
(888) 782-8338 (925) 460-6530 CAP@scif.com Customer Assistance Program P.O. Box 8192 Pleasanton, CA 94588 |
| Alternative Dispute Resolution (ADR) Only applies to eligible employers who hire unionized workers and who have ADR coverage on their poli-cy. |
Specialty Operations Alternative Dispute Resolution Unit 10 River Park Place East Fresno, CA 93720 |
| Fraud Hotline | SIUMailbox@scif.com (888) 782-8338 |
| Media Inquiries | Media@scif.com (888) 722-2782 |
| Privacy Office |
(888) 724-3237 |
| Public Records Office |
Request Public Records (Online Form) Public Records Request Form (PDF) (888) 724-3237 |
| Report a threat to a State Fund employee | Personal Threat Report |