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    Abhineets Resume Assignment

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    Abhineet Kaul is seeking a customer service representative position with a focus on maintaining exceptional customer satisfaction. He has over 5 years of experience in customer service roles, including working in inbound customer service for Kobo and at the customer service desk for Electrolux and Electrovacs. He is proficient in software programs like Simply Accounts and Microsoft Office. Kaul has a Hospitality Management Diploma from Seneca College and an Accounting and Finance Advanced Diploma also from Seneca College.

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    Abhineets Resume Assignment

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    api-301274549
    102 views3 pages
    Abhineet Kaul is seeking a customer service representative position with a focus on maintaining exceptional customer satisfaction. He has over 5 years of experience in customer service roles, including working in inbound customer service for Kobo and at the customer service desk for Electrolux and Electrovacs. He is proficient in software programs like Simply Accounts and Microsoft Office. Kaul has a Hospitality Management Diploma from Seneca College and an Accounting and Finance Advanced Diploma also from Seneca College.

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    Abhineet Kaul is seeking a customer service representative position with a focus on maintaining exceptional customer satisfaction. He has over 5 years of experience in customer service roles, including working in inbound customer service for Kobo and at the customer service desk for Electrolux and Electrovacs. He is proficient in software programs like Simply Accounts and Microsoft Office. Kaul has a Hospitality Management Diploma from Seneca College and an Accounting and Finance Advanced Diploma also from Seneca College.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    102 views3 pages

    Abhineets Resume Assignment

    Uploaded by

    api-301274549
    Abhineet Kaul is seeking a customer service representative position with a focus on maintaining exceptional customer satisfaction. He has over 5 years of experience in customer service roles, including working in inbound customer service for Kobo and at the customer service desk for Electrolux and Electrovacs. He is proficient in software programs like Simply Accounts and Microsoft Office. Kaul has a Hospitality Management Diploma from Seneca College and an Accounting and Finance Advanced Diploma also from Seneca College.

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    You are on page 1of 3

    ABHINEET KAUL

    96 Springfield Drive, Markham, ON, L3S 3H4


    (416) 834-8332 abhineet_kaul@hotmail.com
    Objective
    Dedicated Customer Service Representative highly motivated to maintain exceptional customer
    satisfaction and contribute to the success of the organization. Building loyal relationships with
    customers.
    Highlights of Qualifications
    Excellent customer service representative
    Providing Exceptional Customer Service
    A self-starter who enjoys working in a fast paced environment
    Excellent interpersonal, communication, organizational and time management skills
    Ability to work efficiently independently and as a team
    Proficient in various software as Simply Accounts and Great Plains, Microsoft Office
    programs: Word, Excel, PowerPoint, Outlook
    Education
    Hospitality Management Diploma
    Seneca College, Toronto ON
    Accounting and Finance Advanced Diploma
    Seneca College, Toronto ON

    Sept. 2015- In progress


    Sept. 2009-Dec. 2012

    Work Experience
    Inbound Customer Service
    Innovative Vision

    May 2015- In Progress

    Working for the Kobo Team as a customer service agent


    Help Kobo customers with issues regarding Kobo devices, e-books and their Kobo account
    Analyze and interpret customer inquiries through well thought out judgments, decision-making
    skills and product knowledge
    Fulfill customer expectations while complying with policies, practices and procedures

    IMAC Technician
    Metafore IT Solutions
    Jan. 2015-Mar. 2015
    Fix Laptop chords on HP laptops in schools
    Install equipment in schools and offices such as laptops, desktops, printers and laptop carts

    ABHINEET KAUL
    Page 2
    (416) 834-8332 abhineet_kaul@hotmail.com

    Ticket Vendor
    Canadian National Exhibition, Toronto ON

    Sold tickets to at the gate and sold parking tickets for the underground parking
    Answered customer queries in regards to show information and closing times of the
    exhibition activities

    Customer Sales and Service Desk (summer job)


    Electrolux Service Centre, Toronto ON

    Aug. 2013- Sept.2013


    Aug. 2014- Sept. 2014

    May 2013-Aug. 2013

    Answered incoming calls and promote Electrolux products and services by explaining the
    benefits and uses of the products
    Documented customer complaints/queries on the computer and scheduled technician
    home visits to ensure technical issues were resolved. Responsible for sales entries as
    well.
    Assisted customers with finding the appropriate product and services to suit their needs
    Receiving, responding to and resolving customer telephone-inquires (bill enquiries,
    product information, resolving issues pertaining to products or services)
    Cross-referring a variety of products and services

    Work Experience, Continued


    Customer Sales and Service Desk (summer job)
    Electrovacs, Mississauga ON

    April 2010-Sept. 2010

    Answered the phone and informed the customers regarding products and services
    Assisted customers with finding the correct product to suit their needs

    Volunteer Experience
    Volunteer
    Summer School Volunteer
    Buchanan Public School, Toronto ON

    July 2006

    Assisted the teacher with daily activities and assignments


    Monitored the classroom to make sure the students were focused on their work

    Personal Interests

    Strong interest in cars, video games and movies as well as dancing and listening to music

    ABHINEET KAUL
    Page 2
    (416) 834-8332 abhineet_kaul@hotmail.com
    References available upon request

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