Resume 2016

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SUMMER NICOLE KING

Snking88@gmail.com 864-401-3977
SUMMARY
Excellent customer service skills. Extensive computer knowledge. Strong ability to multitask. Eager to learn
with ability to grasp knowledge quickly.

EDUCATION
Crescent High School
Graduation year: 2006 High School Diploma
Awarded Letter of Academics for obtaining a 4.0 GPA

Salt Lake Community College


January 2014 - Present High School Diploma
Excelled in Computer Science
Maintained 4.0 GPA throughout enrollment

EXPERIENCE
IHG Inc. West Valley City, UT

Sales/Customer Service/Training Apprentice August 2014 August 2015


Booking hotel reservations. Maintaining customer loyalty profiles. Adhering to quality standards. Leading others in
sales incentives. Assisting new employees during on the job training.

Convergys Corp Taylorsville, UT

Customer Service Representative/Sales/Escalations October 2011 December 2012


Card services customer service including payment processing and account research. Suggestive sales based on
customer profiles. De-escalation of customer complaints to ensure satisfaction.

Alorica Inc Magna, UT

Technical Support October 2007 January 2009


Solving hardware related computer issues. Logging all calls and customer related data. Dissolving any computer or
customer related issues within my scope of support.

Get The Picture Iva, SC

Sales Clerk May 2003 July 2006


Opening and closing store. Logging sales and customer information. Maintaining store appearance and functionality.

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