Overview of Leaderonomics 2010 Offerings

An Overview of Leaderonomics
Leaderonomics Profile
We are .......
Corporate
.... a social enterprise dedicated to the

pursuit of talent and leadership
development with our offering of full
range of learning, consulting and Enablers Ideation
partnering solutions.
Our solutions span the full spectrum Corporate Learning & Development
Sounding Board
of corporate to community Events
environments..... Academy
Recruitment
Enablers E-Learning / uunnii.com

.... and we leverage the expertise and
Technologies
skills of our diverse group of members Publications
Productions
with their business and leadership
Ideation Youth
experience acquired from global The Club
corporations and geographies Community
Innovest
Why Leaderonomics?
Global leading-edge Expertise
leadership team Experience
Operational practitioners
“Shaping the
‘Cradle to Grave’ Leadership journey for individuals
future of
Leadership Organisational leadership
leadership
Leadership Content Premium leadership & change management by leveraging
programs (validated at GE, DHL, other MNCs) talents and
capabilities ”
Integrated social and Integrated leadership offerings across
economic purpose segments and ages
Increase strength and sustainability of each
purpose
Our Learning Philosophy
70-20-10 : Our Program Structure
Leaderonomics programs are
different from traditional learning
programs that are more classroom
and teaching based. Our programs Job
are designed with 10% of training Experience
from classroom teaching, 20% 70%
from mentoring, coaching and role
modeling and 70% based on
creating “live” learning experiences
….
Networking,
Based on extensive research, we Role Models & Mentors
have found that people learn best 20%
while doing and action learning
based learning is the most Course Work and
effective Formal Training 10%
Our Program Design Philosophy

Information/
Knowledge Content
Awareness
Composition of
Delivery:
Skill Context 90% Content
10% Context
Advanced Skill
Expertise
Leadership Growth Model Personal Effectiveness

Passionate
Strategic thinking Self Awareness
Global Resourceful
perspectives
Influencing Skills
Industry awareness
Business / Teamwork
Domain expertise Domain Creative
Mastery Energizing
• Deep technical functional skills Personal

• Breadth of functional skills Mastery Change advocate
• e-Savvy Functional Leadership •Understands breadth/ depth
Mastery Mastery •Process-oriented
Our Learning Programs
Summary of Courses
Programmes Days Objectives
Efficiently confronting and overcoming challenges by empowering those closest to the problem to find
solutions
Leadership Building a productive culture through increased employee accountability, ownership, trust, and
ActionLabs 3
Mastery collaboration
Ensuring that managers and employees are aware of the implications of their decisions on other divisions
and the organisation as a whole
Leveraging your strengths
Being A Talented Manager Business
Mastery
3 Developing seemingly average people into first class performers
(BATMAN)
Learning to keep team motivated
Creating an uncontested market place and making competition irrelevant
Business Creating and capturing demand rather than exploiting existing demand;
Blue Ocean Strategy Mastery
3
Breaking free from the chains of the value-cost trade off
Aligning the whole system of your firm’s activities in pursuit of differentiation AND low cost
Ensuring consistency between individual and organisational goals
Business
Business Goal Management 2 Developing your team and keeping them motivated
Mastery
Making well-informed business decisions
Change Acceleration & Transition Developing an appreciation for the sensitivities surrounding the “People” factor when implementing
Leadership
(CAT) 3 reforms
Mastery
Tools & techniques that will drive lasting improvements in your organisation
Personal Adapting your communication & leadership styles according to who you’re dealing with
Communication skills Mastery 1
Fostering better relationships and understanding amongst your colleagues
Identifying sources of conflict;
Personal
Conflict Management Mastery
1 Understanding how different personalities react, behave, and adapt in different conflicts
Developing successful intervention strategies to effectively diffuse conflicts
Functional Developing and maintaining solid, long-term relationships with customers
Effective Account Management Mastery 2
Identifying and manage customer expectations with regards to your role as an account manager
Having relentless dissatisfaction with the status quo and identifying ways of doing things better and faster
Business
Effective Strategic Thinking Mastery
2 Using strategy maps as a planning tool to prioritise and focus on the right things
Applying strategic best practices into planning for the company’s future
Summary of Courses
Functional Cultivating a customer-focused mindset

Excellence in Customer Service Mastery
2
Developing and implement customer satisfaction strategies
Leadership Learning to vary your leadership style according to your audience, context and situation
Extreme Leadership Course Mastery 2
Practicing leadership via numerous leadership situations and contexts created
Building core facilitations skills through usage of facilitation tools and techniques
Personal
Facilitation Skills Workshop Mastery 3 Remaining calm, handle heated situations, and manage conflicts in meetings effectively
Identifying disagreements and apply consensus tools to help reach consensus
Learning the importance of cash, how businesses acquire cash, and how funds are used within the firm to
Functional
Finance for Non-Finance Employees 2 generate more cash
Mastery
Understanding the impact of your business decisions on the company’s finances
Understanding your strengths and development needs, and how best leverage them to your advantage
Leadership
Foundations of Leadership Mastery 4 Understanding of group dynamics and work effectively in teams
Understanding the essence of leadership and how it can impact the organisation or department
Personal Influencing others with knowledge and competencies vs. from a position of authority
Influencing skills Mastery 1
Dealing effectively with challenging behaviours to overcome resistance
Probing candidates successfully for critical information and spot inconsistencies
Functional
Interviewing skills Mastery
1 Learning to read and actively listen to candidates
Leveraging multiple or panel interviews and reviews to increase success yields
Having an overview of the changing times
Creating a framework that can be used to ensure that the global mindset becomes an integrated part of
Business
Leading Across Boundaries Mastery
2 the company, starting with its leaders and flowing to its employees
Having overview of new forms of collaboration that are taking place and how to assess the potential
returns from such initiatives
Personal
Understanding of the barrier to learning and how to overcome them;
Mentoring & Coaching Mastery 1 Methods by which you can help your mentees & “coachees” develop and grow; and
Tools to increase the company’s competitive advantage by realising the full potential of your employees
Personal Connecting with your audience no matter who they are
Presentation skills Mastery 1
Enhancing the delivery style of your presentation
Summary of Courses
Personal Recognising the difference between symptoms and the root of problems
Problem Solving Mastery
2
Organising your thoughts in a structured manner
Functional Ensuring successful and timely delivery of projects no matter how complex
Project Management Mastery 2
Recognising the necessary elements in obtaining and securing engagement from team members
Remaining mindful when responding to the changing demands in the workplace
Leadership
Reflective Leadership Mastery 1 Ensuring that all decisions, both major and minor, are purpose-driven and vision-led
Continuously playing a proactive role in your own personal development
Appreciating the importance of taking talent management seriously
Role Modelling a Talent Leadership Understanding the numerous components involved in executing talent management seamlessly and
Mastery 2
Management Culture holistically
Undertaking action plans to ensure that your organisation moves towards a talent development culture
Effectively initiating and sustaining customer relationships that win sales
Functional
Sales Force Effectiveness Mastery 2 Tailoring the marketing mix according to individual groups of clients
Optimising the allocated resources
Personal Harnessing your strengths and use them to your advantage

Self-awareness with Myer-Briggs 1
Mastery Promoting teamwork through overcoming various personality styles and preferences
Restructuring business processes;
Functional
Six Sigma Awareness Course Mastery 1 Aligning operations to customer needs; and
Improving profit margin
Identifying opportunities for delivering superior value to your customers
Functional
Strategic Marketing Mastery 2 Ensuring a match between services offered and market demand & trends
Appreciating the benefits of collaboration
Personal
Recognising stress as a positive and essential part of life;
Stress Management Workshop Mastery 1 Identifying the symptoms of stress overload; and
Developing stress reduction techniques to cope with demanding schedules and roles
Personal
Incorporating proven techniques into your daily responsibilities
Time Management Mastery 1 Eliminating time wasters
Overcoming the desire for procrastination
Our Team
Roshan Thiran Roberto Galeotti Weng Lin Eric Lau
… has previous
… spent 12 years
… has over 40 years experience as Asia
with GE in US, … was previously a
of extensive Pacific CFO for
Europe and Asia in trainer with Dale
management, M&A, Steelcase Inc. and
Media, Aviation, Carnegie, regional
strategic alliances Head of Finance &
Financial Services, marketing manager
and operational IT for British
Consulting and as for Unilever, Lead
experiences in the American Tobaco
Global Talent Brand Custodian for
energy sector and Rothmans, and
Director for Johnson Lipton, and
(nuclear and oil & directorship roles
& Johnson. He is a consultant to
gas), including 20 for US and UK
notable speaker and various Fortune 500
years with GE Oil & MNCs, in China,
teacher a for MNCs companies
Gas in Asia. India, Japan, and
across the globe
Australia.
Samuel Kurian Ang Hui Ming Dr. Goh Chee Leong Ang Ming Ern
… implemented
… is Dean of the
... has over 15 years diverse learning
… has been Asia HR Faculty of
experience in senior solutions for
Leader for GE Oil & Behavioral Sciences
and regional HR management
Gas, in charge of at HELP University
lead roles. He has training, training
regional HR College. He is
facilitated and content
management and project leader for
implemented development, and
supporting people several UNICEF
regional and local HR solutions for
development. She interventions in
leadership DHL Asia Pacific,
brings with her a Malaysia, and is
programs, at DHL, Astro, Petronas,
background in active in both
Petronas, Maybank, MISC and
finance. research and
and MISC. companies of the
consulting.
MICCI.
Anita Jin Nashad Emir
… is also from GE and is now a full-time consultant

and associate of Leaderonomics. She is based in
… has spent 7 years with GE in senior positions. He is
Shanghai China, and takes care of the
a certified trainer for various productivity and
Leaderonomics office in Shanghai. She is also a gifted
change management programs, and a Six Sigma
Mandarin trainer and teaches in GE, Johnson &
Master Black Belt.
Johnson and a number of other global MNCs in
China
Contact Us
customer.care@leaderonomics.com +60 3 7957 5809
www.leaderonomics.com + 603 7957 5831
8
Course Outlines of
Training Programmes
Table of Contents
ActionLabs .............................................................................................................................................................. 4
Being a Talented Manager (BATMAN) .................................................................................................................... 5
Blue Ocean Strategy ............................................................................................................................................... 6
Business Goal Management (BGM) ........................................................................................................................ 8
Change Acceleration & Transition (CAT) ................................................................................................................ 9
Communication Skills Training.............................................................................................................................. 11
Conflict Management ........................................................................................................................................... 12
Effective Account Management ........................................................................................................................... 13
Effective Strategic Thinking .................................................................................................................................. 14
Excellence in Customer Service ............................................................................................................................ 15
Extreme Leadership Course .................................................................................................................................. 16
Facilitation Skills Workshop .................................................................................................................................. 17
Finance for Non-Finance Employees .................................................................................................................... 18
Foundation of Leadership (FOL) ........................................................................................................................... 19
Influencing Skills ................................................................................................................................................... 21
Interviewing Skills ................................................................................................................................................. 22
Leading Across Boundaries ................................................................................................................................... 23
Mentoring & Coaching.......................................................................................................................................... 25
Presentation Skills ................................................................................................................................................ 26
Problem Solving .................................................................................................................................................... 27
Project Management ............................................................................................................................................ 28
Reflective Leadership............................................................................................................................................ 29
Role Modelling A Talent Management Culture .................................................................................................... 30
Sales Force Effectiveness ...................................................................................................................................... 32
Self Awareness - MBTI .......................................................................................................................................... 33
2
*Note: Course outlines can be customised according to customer requirements and changes in industry trends.
Six Sigma Awareness Course ................................................................................................................................ 34
Strategic Marketing .............................................................................................................................................. 35
Stress Management Workshop ............................................................................................................................ 36
The Psychology of People Management .............................................................................................................. 37
Time Management ............................................................................................................................................... 38
3
ActionLabs
Duration
3 days
Objective(s)
In tough economic times, operational efficiency becomes crucial in ensuring survival. This course
teaches you to instil a productive culture by teaching you how to:
i. Efficiently confront and overcome challenges by empowering those closest to the

problem to find solutions;
ii. Build a productive culture through increased employee accountability, ownership, trust,
and collaboration; and
iii. Ensure that managers and employees are aware of the implications of their decisions on
other divisions and the organisation as a whole.
Who should attend

Those who acknowledge the existence of inefficiencies and believe in the power of their employees
to find better solutions, those who feel that the main obstacle to improvement is lack of employee
buy-in, those looking to eliminate bottlenecks/wastage urgently, those who believe that increased
functional expertise would expedite problem solving initiatives.
Course description
This programme provides you with the ActionLabs’ technical framework. But more importantly, it
provides you with the necessary tools to overcome potential resistance to change, mobilise
employee commitment, and finally, ensure that the change initiatives are integrated into your
organisation’s processes and culture.
Process Overview
Module Lesson(s)
Sponsor Selecting critical business goals
Finding Champion to oversee the goal and run ActionLabs
Champion Selecting planning team to guide ActionLabs initiatives
Planning Refining a challenge into sub-challenges
Defining measurable goals
Allocating each sub-challenge to the right team
Compiling critical data from ActionLabs initiatives
ActionLabs Teams Systematically analysing the roots of sub-challenges
Using ActionLabs tools to investigate and find possible solutions to each sub-
challenge
Defining costs and benefits of recommendations
Formulating an action plan to implement recommendations
Decision making Deciding which recommendations to adopt and which to shelve
Monitoring Overseeing the implementation of recommendations over a 90 day period
4
Being a Talented Manager (BATMAN)
Duration
3 days
Objective(s)
You can’t be a one-man show and expect to win. Great organisations invest heavily in developing
their employees. The ability to engage your people is a crucial element in being a great manager.
This course teaches you how to:
i. Leverage your strengths;

ii. Develop seemingly average people into first class performers; and
iii. Keep your employees motivated.
Who should attend

Managers, supervisors, specialists in specific areas of expertise, and executives who have high
potential to become managers.
Course description
This programme introduces the importance of self-knowledge as a basis for effective management
performance. It will provide you with a forum to leverage your strengths and improve on your
weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course
work, experiential activities, lectures, participative discussions and exercises, class workshop, an
MBTi Assessment, and value add debrief sessions by trained and experienced facilitators.
Course outline
Module Lesson(s)
Self discovery Knowing your values and preferences
Integrating your values with that of your organisation
Learning reflection Appreciating the diverse learning styles
Adapting teaching styles according to your audience
Emotions in play Constant awareness that your emotional state affects your interactions
Understanding the implicit messages of certain gestures
Your motivations Understanding the underlying motivation governing your actions – power,
achievement, or affiliation
Strength finder Discovering your 5 top strengths and how to leverage them
Strengths puzzle Appreciating diversity when selecting talent
Understanding which combinations of strengths yield higher chances of
success
Objectives of team Ensuring that the objectives and expectations you set of your team
members members play into their strengths
Using the S M A R T framework
Success conversations Learning to be tactful when having difficult conversations with
underperformers
Formulating action plans to help underperformers meet expectations
5
Blue Ocean Strategy
Duration
3 days
Objective(s)
In the ever challenging economic environment, many companies find themselves trapped in the
pricing game. The rise of China has flooded the market with cheaper products, making business
increasingly competitive. This course teaches you how to:
i. Create an uncontested market place and make competition irrelevant;
ii. Create and capture demand rather than exploit existing demand;
iii. Break free from the chains of the value-cost trade off; and
iv. Align the whole system of your firm’s activities in pursuit of differentiation AND low cost.
Who should attend

Senior leaders and entrepreneurs, who are seek to revolutionalise the competitive landscape and
take their companies to whole new levels.
Course description
This course is designed to equip you with new ways of looking at the business environment. it
provides you with the necessary tools to take you from Blue Ocean formulation all the way to Blue
Ocean implementation. It includes simulations, role playing activities, and interactive workshops to
give you hands on experience, helping you become an effective strategist and change driver in your
organisation.
Course outline
Module Learning Objectives
Red Ocean vs Blue Ocean Appreciating the contrasts between conventional strategies and the
strategy Blue Ocean way
Value Innovation vs value Breaking away from the value-cost trade off through the alignment of
improvement utility, price, and cost activities
3 Tiers of noncustomers Distinguishing between the 3 tiers of non customers and tackling them
accordingly to enable reach beyond existing demand
6 paths Reconstructing market boundaries by focussing on:
6
i. Rivals within your industry;
ii. Better serving your strategic group;
iii. Better serving industry’s buyer group;
iv. Maximising value of product or service;
v. Positioning within functional-emotional orientation of
industry; and
vi. Adapting to external trends as they occur.
Strategy Canvas Learning analytical tools and frameworks for building a compelling Blue
Ocean Strategy
Four Actions Framework Breaking the differentiation-low cost trade off through tools to
reconstruct buyer value elements into a new curve
ERRC Grid Systematically pursuing differentiation and low cost by uncovering the
range of assumptions that are unconsciously made in competing
3 characteristics Ensuring that strategies formulated encompass the 3 essential

characteristics of any sound strategy
7
Business Goal Management (BGM)
Duration
2 – 5 days (5 days recommended)
Objective(s)
You have already “made it” – you’ve successfully climbed the corporate ladder. However, seniority
inevitably comes with more responsibility. How do you ensure that you’re doing the right thing as a
manager? Is your best good enough? This course teaches you how to:
i. Ensure that you & your department are heading in the same direction as your
organisation;
ii. Develop your people and keep them motivated; and
iii. Make well-thought and informed business decisions.
Who should attend

Department heads, senior managers, and high performers who are destined for senior management.
Course description
This course is designed to give you a holistic view of the business environment, as well as, a better
understanding of the industry that your organisation is in. You will also learn the numerous aspects
involved in being a great leader. It includes simulations, computer simulations, role playing activities,
and interactive workshops to give you practical experience.
Course outline
Strategy Clarifying and reiterating your company’s vision – message from CEO
Integrating you own values with your company’s vision
Customer focus Appreciating the importance of putting customers first
Kolb’s Learning Cycle Using a well-established framework to understand how you and the people
you’re responsible for developing learn best
Holistic view Having a comprehensive overview of business, along with its stakeholders
Leadership Understanding leadership from different perspectives – individual, group,
organisational
Shaping the vision
Networking Using networking tools to help you recognise connections that you didn’t
previously see
Zone of control Managing stress by appreciating the distinction between what you can
control and things that are beyond your personal control
Optimising Learning to optimise resources from the aspects of process improvement,
resources customer focus, change management
Learning to prioritise – profits vs values vs ethics
Risk management Understanding the potential areas for risk – people, transaction processing,
creditors, market risk
Exploring cultural Appreciating the value of cultural diversity by learning how best to leverage
diversity it
People management Keeping your team inspired & mobilising them by using a counselling model
8
Change Acceleration & Transition (CAT)
Duration
3 days
Objective(s)
In today’s ever changing world, competitiveness is becoming increasingly reliant on reform.
However, change cannot happen without employee buy-in. This course teaches you:
v. The importance of embracing change in today’s ever fluid environment;
vi. To develop an appreciation for the sensitivities surrounding the “People” factor when
implementing reforms;
vii. Tools & techniques that will drive lasting improvements in your organisation.
Who should attend

Managers and supervisors who are determined to change things for the better but can’t seem to
deal with the natural human resistance against change.
Course description
This course acknowledges the complexities involved in implementing change. Typical human nature
of resisting change coupled with old systems & structures can make reforms a nightmare. This
course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e.
processes as well as people’s attitudes. It includes simulations, role playing activities, and interactive
workshops, to give you hands on experience, helping you become an effective change driver in your
organisation.
Course outline
Why change? Appreciating the importance of embracing change and the pitfalls of
stagnating
Obtaining the desire to become change agents
Foundations of CAT Assessing your existing change effectiveness
Having an overview of CAT tools and techniques
Creating A shared Using a framework to ensure that stakeholders are effectively engaged via
Need the creation of a shared need or purpose
Grasping the WIIFM (What’s in it for me) mindset across all stakeholder
groups and determining what message would appeal best to them
Learning to generate evidence to prove that change is necessary
Mobilising Using CAT tools to create a vision that appeals to both the head & the heart
commitment on “Why change?”
Being aware of the pitfalls arising from visions that are not shaped properly
Appreciating the pitfalls arising from the lack of commitment from all
stakeholders
9
Monitoring Progress Learning tools for measuring progress on change initiatives and monitoring
its effectiveness
Systems & Understanding the meaning and importance of changing systems and
structures structures to drive behavioural change
Assessing current readiness and impact of your project on key areas -
Staffing, Competency, Measurement, Reward, Communications and
Infrastructure
Using CAT tools to effectively change systems & structures
Leading change Learning the key areas that leaders need to drive in mastering the change
process using the leadership triangle for change
Using to CAT tools for Leading Change
Building Learning tips and techniques to continue the momentum of change
Sustainability Appreciating the importance of enforcing the systems and structures
implemented to recognise change behaviour
Using tools and techniques to make change last and monitor progress
10
Communication Skills Training
Duration
1 day, extendable to 2 days
Objective(s)
Good communication skills ensure efficiency by minimising chances of misunderstanding. This
course teaches you how to:
i. Build trust and gain respect from your co-workers;
ii. Adapt your communication style according to your audience and situation;
iii. Minimise miscommunication; and
iv. Foster better relationships and understanding amongst your colleagues.
Who should attend

People of all levels who are looking to strengthen their working relationships through improved
communication skills.
Course description
This course gives you a holistic view of communication, including non-verbal communication. It
includes simulations, role-playing activities, and interactive workshops. It also gives you the
opportunity to gain practical experience in communicating effectively.
Course outline
Module Learning objective(s)
Building the Helps you understand that each person has different perceptions and the
Communication importance of respecting differences
Model Illustrates how easy it is for miscommunication to happen
6 assumptions Understanding & reading the other party better
Learning to adapt communication style to remain in control
Sensory acuity Learning to read people through observing 5 crucial features
Rapport building Understanding key elements necessary in building rapport
Representation Discovering your 4 representational systems
systems Identifying the representational systems of the person whom you’re
communicating with & how to communicate effectively with them
Tone patterns Using variations in tonality to communicate effectively
Observing eye Reading the thinking pattern of a person through eye movement –
patterns adapting communication style accordingly to reduce/eliminate resistance
Conversational tools Learning to build rapport by asking the right questions
Active listening Harnessing listening skills to minimise misunderstandings
Mediums of Learning pros and cons of using different mediums of communication (e.g.
communication verbal, written, sms, email, etc.) in different situations
Power of intent Being sincere when you speak is everything
11
Conflict Management
Duration
1 day
Objective(s)
Conflict and tension is an integral part of working life. Though each conflict may be unique, all
conflicts share common elements. This course teaches you to:
i. Identify the different sources of conflicts;
ii. Understand how different personalities react, behave, and adapt in different conflicts;
iii. Develop successful intervention strategies to effectively diffuse conflicts.
Who should attend

Executives and managers who are constantly caught in high stress, high tension environments and
those who need to diffuse conflicts as an independent party.
Course description
This course teaches you techniques on how to prevent conflicts from arising, detect conflicts in their
initial stages and ensure they don’t escalate, diffuse conflicts, and ensure a positive working
environment. It also includes simulations, role playing activities, and interactive workshops to give
you practical experience.
Course outline
Module Lesson(s)
Why conflict? Understanding that conflicts can start off as seemingly small issues but if left
unresolved can grow increasingly serious
Preventing conflict Learning to prevent major conflicts from arising
Behavioural styles Identifying your own behavioural preferences and that of others
Changing your behaviour to change interaction
Using listening techniques to avoid misunderstanding and encourage
Listening strategies effective listening
Early detection Learning to spot small conflicts early on and deal with them effectively so
that problems don’t escalate
Diffusing conflict Using tools to diffuse conflicts
What is anger? Learning manage your own anger and deal with that of others
Resistance Recognising the potential human challenges to diffusing conflict
Equipping you with the knowledge on how to deal with resistance
Difficult people Recognising the impact of positive vs negative interaction cycles in dealing
with difficult people
Sustainability Ensuring a positive working environment
Recognising early signs of attitude burn out
Creating employee tune-up plans
12
Effective Account Management
Duration
1 day
Objective(s)
Being customer focussed goes beyond the quality of product/service offerings. It includes
understanding your customer’s corporate strategy and ensuring that offerings match their overall
strategy, as well as, maintaining a strong relationship with them. This course teaches you how to:
i. Develop and maintain solid, long-term relationships with customers;
ii. Identify and manage customer expectations with regards to your role as an account
manager;
iii. Produce short, medium, and long term client account plans; and
iv. Close deals through calm, confident sales techniques rather than hard selling.
Who should attend

Account managers and those who may have to manage or mentor account managers.
Course description
This programme enables you to identify common techniques that are applied to build rapport with
customers and subsequently, strong, trusting, long-term relationships with your customers. You will
learn strategies to tackle situations with emotional maturity. It also includes simulations, role playing
activities, and interactive workshops to give you practical experience.
Course outline
Module Lesson(s)
Basic Learning basic communication skills to build rapport with customers
communication skills Appreciating the importance of subtle non-verbal behaviour
Developing active listening skills
Building credibility Discovering convincing channels of communication
Dealing with explicit and implicit resistance
Managing tense atmospheres with emotional intelligence
Difficult Soliciting customer expectations (both explicit and implicit)
conversations Negotiating deliverables and your role with customers and managing their
expectations
Positioning Learning to align your priorities with customer priorities
Ascertaining your competitive advantage in the market and capitalising
strengths and applying strategies to mitigate the effects of inherent
weaknesses
Strategic thinking Formulating short, medium, and long term client account plans by having a
and planning sense of anticipation of clients’ future needs
Understanding the dynamics that shape your clients’ industry, including the
roles of key stakeholders
13
Effective Strategic Thinking
Duration
2 days
Objective(s)
Being just good enough no longer suffices in today’s ever increasingly competitive environment.
Organisations that don’t constantly challenge themselves and aim higher soon find themselves
outdone by competitors. This course teaches you to:
i. Have relentless dissatisfaction with the status quo and identify ways of doing things
better and faster;
ii. Think strategically to drive growth and gain competitive advantage;
iii. Use strategy maps as a planning tool to prioritise and focus on the right things; and
iv. Apply strategic best practices into planning for the company’s future.
Who should attend

Managers, planners, analysts, all who are responsible for developing well-thought business
strategies and understanding market dynamics.
Course description
This course compels you to re-look at the practices that are well entrenched in your organisation and
forces you to question their practicality, efficiency, and effectiveness. You will be equipped with
strategic planning frameworks. The course also includes simulations, role playing activities, and
interactive workshops to give you practical experience.
Course outline
Module Lesson(s)
Good vs Great Pushing you to re-invent conventional ways of doing things that may not necessarily
be the most efficient
Defining growth strategies for the future
Differentiating from competition
Exploring growth opportunities beyond existing markets
Fortune teller Learning from case studies how industry landscapes have changed over the years
and learning to predict possible changes in your industry
Tools Using strategic planning frameworks to ascertain company’s competitive position in
the marketplace
Using tools to execute strategic plans effectively
Learning from others Learning how best practices can be applied to your organisation
Learning pertinent lessons from the mistakes of others by examining case studies
Change agent Anticipating potential changes and preparing your company to seize opportunities
Learning how to make others within the organisation embrace your proposed
changes
Appreciating mistakes commonly made by
Post mortem Ensuring that the degree of success achieved by strategic initiatives is measured
Learning from mistakes made and ensuring that they are not repeated
14
Excellence in Customer Service
Duration
2 days
Objective(s)
Excellent customer service is not an option – it’s a necessity. In today’s competitive environment,
neglecting customer service can jeopardise your company’s survival. This course teaches you:
i. To cultivate a customer-focussed mindset;

ii. Essential skills for excellent customer service;
iii. To develop and implement customer satisfaction strategies; and
iv. To ensure that the organisation as a whole appreciates the importance of excellent service.
Who should attend

Customer-facing employees, employees who occasionally come into contact with customers, and
managers who would like to ensure that the organisation as a whole wins through excellent
customer service.
Course description
This programme increases awareness on the importance of taking a proactive approach to customer
service. It also provides you with frameworks and skills on achieving sustainable long term
relationships with your customers. It includes simulations, role playing activities, and interactive
workshops to give you practical experience.
Course outline
Module Lesson(s)
Introduction Having a clear idea of what constitutes excellent customer service
Knowing who your customers are
Anticipating customer expectations
Essentials Learning basic characteristics of personnel who reflect excellent customer
service
Communication Learning basic communication skills (including presenting a professional
skills image, verbal and non-verbal communication) that will impact how well you
connect with your customers
Attitude Learning to convey positive attitude and messages regardless of situation
Conflict resolution Understanding basic conflict management techniques
Building it into the Ensuring that the customer-focussed mindset is not limited to just customer
organisation facing staff but employees across the board
Service standards Developing objective service standards
Structures Building systems and structures to ensure that service standards are
adhered to
Handling complaints Ensuring that customer complaints are taken seriously and service quality
improves
Follow up Ensuring that those who maintain regular contact with customers are
rewarded accordingly
Stress management Preventing burnout
15
Extreme Leadership Course
Duration
Objective(s)
This course helps individuals understand leadership in light of context and situation. You will learn
that leadership is not a combination of traits to be learnt but diverse extreme traits that need to be
internalised and leveraged according to situation and context. This course teaches you how to:
i. Understand the Extreme Leadership model and its implications;

ii. Audit your leadership style and understand what your current leadership strengths are
iii. Learn to vary your leadership style according to your audience, context and situation;
iv. Practice leadership via numerous leadership situations and contexts created
Who should attend

Managers of all levels, including project managers, who are looking to strengthen their
understanding of leadership and to learn leadership for the 21st century. Ideally, it is an essential for
everyone because leadership is not an exclusive talent reserved specifically for senior leaders but for
anyone who leads people.
Course description
This course gives you a holistic view of leadership, including understanding various extreme
leadership traits. It includes simulations, role-playing activities, and interactive workshops, which
enable participants to practice ‘extreme leadership’ in a safe classroom laboratory setting. It also
gives you the opportunity to gain practical experience in being an effectiarve leader.
Course outline
Understanding Helps you understand that leadership is about situation and context and not
Leadership about a specific behaviour
The Extreme Understanding the extreme leadership model and how managing between
Leadership Model two extremes is an important skill in leadership
Extreme Traits deep 1. Humility vs Assertiveness
dive 2. Visionary vs Detail Oriented
3. Influence vs. Authority
4. Self vs. Community
5. Leveraging Strengths vs. Developing Weaknesses
6. Listening vs. Talking
7. Discipline vs. Creativity
Leadership Extreme Each individual to go through a personal audit of their leadership extreme
Audit traits and understand their current leadership portfolio
Gap Analysis Understanding key leadership gaps
Building A Leadership Creating a clear development plan to drive leadership growth as an individual
Action plan and in teams
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Facilitation Skills Workshop
Duration
3 days
Objective(s)
Major decisions are often made over meetings and business discussions. Unfortunately, the interactions
are often meaningless and at times, counter-productive because they can result in interpersonal conflict
and a lot of wasted time. The key to ensuring meetings run well and are effective is to ensure that it is
well facilitated. This course equips you with better facilitation skills to enable you to:
i. Build core facilitations skills through usage of facilitation tools and techniques ;
ii. Remain calm, handle heated situations, and manage conflicts in meetings effectively;
iii. Identify disagreements and apply consensus tools to help reach consensus; and
iv. Become a certified facilitator and group coach.
Who should attend

People who need to facilitate groups in a professional context, including team meetings, strategic
planning, team building, conflict resolution, and meetings with stakeholders or project teams. Every
employee who attends meetings should have knowledge of basic facilitation and learn how to manage,
facilitate, and ensure team meetings are productive.
Course description
This course is designed to improve your facilitation skills by equipping you with the necessary
theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will
also have the opportunity to gain practical experience and receive constructive feedback.
Course outline
What is facilitation? Understand the role of the facilitator and the facilitation process
Group dynamics Learn how groups work and how to achieve participation
Understanding group dynamics
Handling difficult people
The skills and qualities of a Facilitate goal-oriented results through planning, collaboration and
good facilitator consensus
Know thyself Finding the facilitative style that best suits you
Getting along Build strong rapport with group
Putting out fires Learn skills for when issues and conflicts arise
Chunk up, chunk down Resolving disagreements using a range of consensus-building techniques
Thomas Kilmann Conflict Learn the Killmann model on conflict resolution and practice conflict
Resolution Model resolution in teams
Facilitation Skills Tools and Learn various tools and techniques on facilitation including open-narrow-
Techniques close and other best practices on coaching and facilitation
Managing Teams Identifying critical success factors of project/meeting management
Developing your meeting agenda
Achieving actions and Ensure action and outcomes are achieved
outcomes
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Finance for Non-Finance Employees
Duration
2 days
Objective(s)
In today’s economic climate, everything boils down to numbers and finance. Finance and accounting
seem to be something best left to the financial experts. However, it is important for every leader or
future leader in your organisation to have a basic understanding of finance, its implications to the
business, and how to leverage that understanding to decision making. This course teaches you:
i. Basic understanding of three crucial financial statements – income statements, cash flow
and balance sheets;
ii. The importance of cash, how businesses acquire cash, and how funds are used within
the firm to generate more cash;
iii. The impact of your business decisions on the company’s finances; and
iv. Business Valuation and finance fundamentals, including basic accounting.
Who should attend

Non-financial managers and decision makers, as well as non finance executives.
Course description
This course assumes that you have limited prior knowledge of finance and accounting. It is designed
to improve your financial analytical abilities despite your job function not being directly finance-
related. It includes simulations, case studies, and interactive workshops to liven up the subject and
make it relevant to you and your department.
Course outline
Talking finance Introducing key finance terminologies
Learning to interpret financial statements – income statement, balance sheets and
cash flow
Using financial ratios to assess the financial performance of a company
Basic concepts Understanding the basics of Return on investment (ROI), break even, risk
management, and cost & contribution accounting.
Evaluating projects Understanding common methods used to evaluate the financial viability of projects
Using financial tools Assessing the financial viability of projects/companies by: (i) calculating profitability,
liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance
plans; (iv) assessing the impact on shareholder value
Budgeting Learning to how to prepare & review budgets
Understanding & quantifying your company’s objectives
Measuring the financial impact of strategic plans on your company
Projections Learning to use basic forecasting tools
Case Study on Learn valuation and how best to valuate your business or a business proposal
valuation
Case Study on Pricing Learn how important price is to your business in relation to cost and how finance
plays a key role with your customer wins
Making your case Learning how to use charts & graphs to illustrate finance for the lay man
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Foundation of Leadership (FOL)
Duration
4 days
Objective(s)
This course is for everyone who wants to become a leader. This course is especially relevant if you
are a recent graduate or have recently joined your organisation. It teaches you:
i. What your strengths and development areas are, and how best leverage them to your
advantage;
ii. Understanding of group dynamics so you can work effectively in teams;
iii. Understanding of the Leadership Model and how Personal Mastery, Functional &
Business Mastery, and Leadership Mastery are essential for career progress and
development;
iv. How to grow personally and to become a change Agent in your team or department;
v. To understand the essence of leadership and how you can build your leadership impact
to your organisation or department;
vi. To develop a broad perspective and understanding of the dynamics of global business
and finance; and
vii. How to recognize how personal work preferences can affect performance and
contributions to a team project.
Who should attend

An essential for early professionals and executives who want to advance up the corporate ladder
and have yet to attend any comprehensive leadership courses. This course is a must for all
employees with less than 5 years of working experience or those that have a desire to begin their
leadership journey.
Course description
This course is designed to equip you with a better understanding of business and prepare you for
your career. It teaches you the fundamental elements involved in becoming a leader. The
programme includes case studies, simulations, role playing activities, and interactive workshops to
give you practical experience.
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Course outline
Personal Mastery Learning to leverage your strengths and improve on your areas of
and Individual weaknesses
Development
Understanding your preferences and that of others
MBTI
Applying knowledge to maximise personal effectiveness and team
interactions
Learning to broaden behavioural options in order to produce effective and
Influencing skills
productive professional results
Identifying effective presentation techniques
Presentation skills
Team development Understanding the stages involved in team development in order to
Stages minimise resistance and prevent frustration
GRPI Using the GRPI framework to ensure effective team functioning
Team Dynamics Learn about team dynamics and how best to work in teams
Group Think Understanding groups though a process
Learning how to effectively engage groups, gain consensus and learn basic
group facilitation
Proactiveness Understand the need for proactiveness vs. reactiveness
Business Mastery Having a general overview of how businesses work
Finance Understanding the role of finance in business decisions
Customer Learning how to create a win-win situation for the your organisation and its
customers
Globalisation Understanding the implications of globalisation on your organisation and the
business environment
e-Business Appreciating how the birth of the internet & online business have changed
the business landscape
Getting to know A brief overview of your company’s sources of revenue and the products &
your organisation services it offers
Presentation to Ensuring that the lessons learnt throughout the course are put into practice
senior management and showcased to managers
Leadership Mastery Understand leadership in the relation to context and situation
Extreme Leadership Understand and practice the extreme leadership process
20
Influencing Skills
Duration
Objective(s)
You have been put in charge of a project. But how do you get your co-workers to give you their full
commitment when you have no authority over them. This course teaches you to:
i. Influence others with knowledge and competence rather than position or authority;
ii. Use win-win approaches to persuade others to act; and
iii. Deal effectively with challenging behaviours to overcome resistance.
Who should attend

Managers, supervisors, non-managers who rely on their influence rather than authority to achieve
their goals, and sales & marketing people who need to influence client buy-in.
Course description
This programme is designed to impart you with specific skills, behaviours, and attitudes necessary to
achieve the desired results without relying on authority. It includes simulations, role playing
activities, and interactive workshops to give you the necessary practical experience.
Course outline
What is influence? Identifying the critical elements in influencing people
The process Applying a structured process when trying to influence people
Preparation Defining desired outcomes
Relating Learning to build relationships & rapport, adapting style according to your
audience, establishing credibility
Digging deeper Discovering the your co workers’ interests and needs
Learning to listen & observe carefully to determine potential obstacles
Understanding resistance and its sources
Advocating Listening to different points of view
Dealing with conflict
Gaining Learning techniques that can be used to support assertive behaviour to help
commitment you achieve your goal
Learning to use win-win approaches to obtain commitment
Action planning Ensuring that lessons are applied
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Interviewing Skills
Duration
1 day
Objectives
You have hundreds of candidates to interview or need to make critical quality recruitment choices.
How do you assess them accurately in that short amount of time that you have? This course enables
interviewers to:
i. Identify pertinent information from voluminous or assortment of resumes;

ii. Probe candidates successfully for critical information and spot inconsistencies;
iii. Learn to read and actively listen to candidates; and
iv. Record absolutely crucial information about candidates for further review;
v. Leverage multiple or panel interviews and reviews to increase success yields.
Who should attend

Those who need to successfully recruit and interview candidates in varying contexts e.g.in large
numbers, critical recruiting picks and/or recruitment within a short span of time.
Course description
This programme enables you to conduct interview effectively through behavioural interviewing. It
includes pre-course work, simulations, role playing activities, and interactive workshops to give you
hands-on experience.
Course outline
Module Lesson
Introduction Understanding behavioural based interviewing
Recognising costs of hiring the wrong candidate
Preparation Preparing interviewing objectives, candidates and interviewers.
Pre-selecting appropriate interview questions to probe candidates’ resumes.
Managing the interview experience
Probing Ensuring successful probing and filtering of candidate’s pertinent, real and
accurate capabilities and experiences.
Succinct note-taking to ensure success of further panel or group reviews of
candidates.
Staying in control Managing the candidate to ensure focus on specifics and objectives.
Ensuring successful achievement of interviewing objectives including time
objectives.
Evaluating Consistent evaluation of relevant candidates’ competencies.
Ensuring that candidate’s attitude matches company culture and values.
Accountability Incorporating ways to improve and sustain high- and consistent-levels of
structures interviewing throughout organisation.
Appraising and improving interviewing process and deliverables - objectives,
interviewers, interviewing approaches and experience, review and
evaluation of candidates including success metrics e.g. rate of success with
hired candidates.
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Leading Across Boundaries
Duration
2 days
Objective(s)
The world has changed dramatically over the past decade. In these turbulent times, the competitive
landscape too is undergoing massive change, as the financial crisis continues to unfold and
companies re-evaluate their strategies. This programme gives participants:
i. An overview of the changing times;
ii. A framework that can be used to ensure that the global mindset becomes an integrated
part of the company, starting with its leaders and flowing to its employees;
iii. An overview of new forms of collaboration that are taking place and how to assess the
potential returns from such initiatives.
Who should attend

Senior leaders who are interested in having a better grasp of the changes that have taken place in
the global market environment.
Course description
This course is designed to develop your global orientation and business acumen, as well as cultivate
a deeper understanding of the use of financial metrics in measuring collaborative outcomes. It
includes simulations, role playing activities, and interactive workshops to give you hands on
experience, helping you become an effective strategist and change driver in your organisation.
Course outline
Being Global Having an overview of Change and its importance in today’s

circumstances
Setting participants mindset ready to embrace change
Formulation of a global mindset begins with observation of the world
Guest speaker – Insights Learning from the experiences of how a successful leader managed
from an entrepreneur/ changed through collaboration and globalization
leader
Enhancing Business Applying the knowledge and tools of observation and insights into the
Acumen real world
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How to Observe & Lead Providing practical example of why having a global mindset does not
come automatically but requires investment of time and resources
Taking Insights & Learning about a company and its CEO faced with similar issues of
Developing Peripheral driving strategic change by observing what is happening in the world
vision & strategy and making strategic decisions
Observing the Changing Understanding the meaning and importance of collaboration

Model of Competition vs. Appreciating the changing dynamics of the business models in the
Collaboration world
Collaboration via Ensuring participants understand the inter-connectivity and the

Technology leverage enabled by the usage of technology
Learning from your Using Kolb Learning cycle to understand how people learn best
observations and insights Practice model on how to translate insights and observations into
learning and execution
24
Mentoring & Coaching
Duration
Objective(s)
You want to delegate but just can’t seem to find the right person? Successful delegation and
empowerment relies on effective mentoring and coaching. This course equips you with:
i. A clear understanding of the different roles mentors and coaches play;
ii. Understanding of the barrier to learning and how to overcome them;
iii. Methods by which you can help your mentees & “coachees” develop and grow; and
iv. Tools to increase the company’s competitive advantage by realising the full potential of
your employees.
Who should attend

Managers, supervisors, or team leaders who have difficulty realising the full potential of their diverse
teams.
Course description
This programme is designed to develop your mentoring and coaching skills so that you become a
vehicle for developing your company’s resources to achieve their full potential. It includes
simulations, role-playing activities, and interactive workshops.
Course outline
What’s the difference? Learning the differences between mentoring & coaching
To mentor or to coach? Learning when & who you should mentor vs coach
What is perfect? Identifying the essential attributes of good mentors & coaches
Hide your imperfections Ensuring that mentees and “coachees” do not pick up your bad habits
and only learn what you want them to learn
Tools Methods to develop mentoring and coaching skills
How the brain works Having basic understanding of how people learn
Formalising Learning to change existing structure to strengthen mentoring and
coaching in the work place
To support or to Striking the balance between being supportive of mentees and
challenge “coachees” yet, challenging them to greater heights
Goodbye power distance How to overcome communication barriers arising from power distance
between mentor and mentee
Shaping culture How to get buy-in from mentees and “coachees”
Motivation Keeping mentees enthusiastic
Action plan Ensuring that lessons are applied to specific working environments
25
Presentation Skills
Duration
1 day or 2 days, depending on practice applications
Objective(s)
Giving presentations is regarded one of the most stress inducing activities we engage in. Yet,
presentations are an inevitable part of corporate life. This course teaches you to:
i. Connect with your audience no matter who they are;
ii. Enhance the delivery style of your presentation; and
iii. How best to structure your presentation to fit your content & purpose.
Who should attend

Those who have to: (i) Impart knowledge, (ii) Seek employee engagement; (iii) Influence senior
management; (iv) Sell an idea; and (v) Impress clients.
Course description
This course is designed to improve your planning and delivery skills when presenting to both small &
large audiences. It includes simulations, role-playing activities, and interactive workshops. It also
gives you the opportunity to gain practical experience in giving great presentations.
Course outline
Understanding audience Adapting communication styles according to your audience
differences
7 subconscious desires Identify inherent human needs that lead to specific behaviours
Categorise your audience Getting all members of your audience to buy into your presentation
6 assumptions Learning to connect with your audience
7 secrets of all effective Taking a body of information & structuring it in a comprehensive manner
presenters
Delivery
Physiological congruence Consciousness of non-verbal messages communicated
& gestures
Build credibility How to convince your audience that you know what you’re talking about
Programme design Know what you’re trying to achieve - knowledge, attitude, skills
Adapt presentation according to audience
Brainstorming & filter out unsuitable ideas
Presentation structure Identify the best flow to fit your presentation
Tools How to use tools to improve your presentation
Practice Having real life experience of presenting to prepare you for the real thing
12 commandments Rules of thumb for all great presentations
26
Problem Solving
Duration
2 days
Objective(s)
Do you ever feel like you’re always running about putting out fires but the problem never really gets
solved? This course teaches you:
i. To recognise the difference between symptoms and the root of problems;
ii. How to look at issues objectively; and
iii. How to organise your thoughts in a structured manner;
Who should attend

Junior and senior management who want to effectively tackle the root of their problems.
Course description
This course is designed to provide you with a framework to organise your seemingly random
thoughts. It includes simulations, role-playing activities, case studies, and interactive workshops. You
will also have the opportunity to gain practical experience and receive constructive feedback.
Course outline
What lies beneath? Identifying the underlying issue and knowing what outcomes are desired
Baby steps Learning the different stages in systematic problems solving to achieve
desired outcomes
Complexity & your Categorising random thoughts into a comprehensive framework
brain
Logical structuring Breaking complex problems into manageable chunks
Tying in relationships between different components of the argument
Uncovering implicit assumptions
SCQA Case study Learning to dissect a case study into 4 stages according to the SCQA process
Presenting your case Rearranging the S C Q A progression to solicit the highest amount of
attention
Getting to the crux of the matter – communicating messages succinctly
Inductive vs Learning the different ways in which conclusions are formed
Deductive
6 thinking hats Learning the different angles that one issue can have
Questioning tools Asking the right questions to get to the heart of the matter
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Project Management
Duration
2 days
Objective(s)
Ever been given a project so complex that you don’t know where to start? This course teaches you
to:
i. Ensure successful and timely delivery of projects no matter how complex;
ii. Recognise the necessary elements in obtaining engagement from team members; and
iii. Ensure the sustainability of projects implemented.
Who should attend

Project managers, managers, senior executives, and junior executives with the potential to be
project managers.
Course description
This course is designed to ensure that you are not overwhelmed by major projects. It provides you
with a framework to dissect all projects and tackle the various stages piecemeal. It includes
simulations, case studies, and interactive workshops. It also gives you the opportunity to have
practical experience in project management.
Course outline
Your role Understanding the role of a project manager
Definition Ensuring that every team member has the same vision and end result in
mind
Identifying issue at hand
Having a clear idea of the tasks that need to be completed to achieve
success
Who & how? Getting commitment from team members
Having a clear idea of how the project would come together as a team
Using Gantt charts to ensure detailed planning and monitor deliverables of
team members
Having a clear priority of tasks that need to be executed
Strategies of Using traffic light & toll gate principles to identify successful areas and high
execution risk areas that need urgent attention
Managing communication between team members
Ensuring that delegated responsibilities are being fulfilled
Monitoring Learning to ensure that project implemented is sustainable
28
Reflective Leadership
Duration
1 day, ideally conducted away from corporate settings
Objective(s)
Amidst the ever increasing responsibilities and urgency in meeting deadlines, it is easy to lose track
of the bigger picture. The obsession with speed can come at the cost of consistency in direction,
both at the personal, as well as the corporate level. Many leaders no longer have time to stop and
think. Yet, “thinking” is the one key ingredient that is sorely lacking in many leaders today. This
programme teaches you how to:
i. Remain mindful when responding to the changing demands in the workplace;
ii. Ensure that all decisions, both major and minor, are purpose-driven and vision-led; and
iii. Continuously play a proactive role in your own personal development.
Who should attend

Leaders who identify with the problem of losing sight of the end goal due to the inevitable need to
cope with the multitude of daily issues.
Course description
The importance of thinking should be underestimated. This programme places much emphasis on
reflection and contemplation. It forces you to revisit your past, your values, and your beliefs before
shifting the focus to long-term goals and visions that you may have somewhat lost along the way.
Course outline
Self & past Appreciating how the past inevitably shapes your character, personality,
attitude towards work and other people, and your motivations
Life patterns Identifying areas in your life that need to be changed including your physical
wellbeing, emotional health, organisation of time and personal resources,
intellectual development, and they way you handle important relationships
Understanding the importance of getting your own life in order before trying
to “fix” other issues
Personal vision & Identifying your goals and mission
director Clarifying values that are truly important to you in the long run
Organisational vision Understanding corporate vision and correcting any misconceptions of the
& director corporate vision
Identifying your role in the organisational big picture
Leadership style & Understanding your current leadership style and the challenges currently
role faced as a leader
Identifying your development areas and coming up with a plan to ensure
that those areas are addressed
29
Role Modelling A Talent Management Culture
Duration
2 days
Objective(s)
In today’s ever increasingly competitive environment, you need the best talent to help your
organisation win. Having a comprehensive talent strategy allows you to attract, develop, and retain
the best talent. All leading organisations recognise the importance of having the best talent and
leveraging that talent pool to achieve common organisational goals. Organisations with world class
talent perform at world-class levels. The desired outcomes of this course include ensuring that you:
i. Appreciate the importance of taking talent management seriously;
ii. Understand the numerous components involved in executing talent management

seamlessly and holistically; and
iii. Undertake action plans to ensure that your organisation moves towards a talent
development culture.
Who should attend

Managers who play a crucial role in ensuring that the development needs of their talent are properly
fulfilled.
Course description
This course stresses the importance of playing an active role in talent development. It teaches you to
apply appropriate development options to develop your talent pool and develop action plans to
enhance the commitment to your role of becoming a talent development-oriented leader. It
includes simulations, role playing activities, and interactive workshops to give you hands on
experience, helping you become an effective change driver in your organisation.
Course outline
Why talent Appreciating the importance of talent development using illustrations of

management? leading global organisations
Challenges in talent Introducing major hindrances to effective talent development

management
Learning basic steps to overcome obstacles to holistic talent
development
4 central elements in Understanding the essential elements in ensuring a complete and
30
talent management effective talent management ecosystem
What is talent? Learning the essential criteria that enable managers to:
i. Identify suitable candidates for critical positions;

ii. Give employees targeted learning and development
experiences; and
iii. Adopt more effective Rewards Treatment.
Spotting potential Ensuring that you are able to be sharp in spotting potential (possibly
hidden) in your employees
Role models Learning to model after great leaders who dedicate their lives to talent
management and development
Your role Identifying development opportunities or projects for your talent to

grow, ensuring your talent attends learning programmes (functional,
leadership and management) and talent development activities
Creating a talent Using the experiences of P&G and HSBC to understand some necessary
factory pre-requisites in building a talent factory
4 steps to driving talent Ensuring that talent management encompasses:

management success
i. Talent programmes;
ii. Systems and structures;
iii. Leadership commitment; and
iv. Culture
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Sales Force Effectiveness
Duration
2 days
Objective(s)
The effectiveness of your sales force can have major implications on your bottom line & top line.
How do you ensure that they are doing it right? This course teaches your sales people how to:
i. Effectively initiate and sustain customer relationships that win sales;
ii. Analyse marketing dynamics in sales territories;
iii. Tailor the marketing mix according to individual groups of clients; and
iv. Optimise the resources allocated them.
Who should attend

Sales people, those who need to manage sales people, and those who want a better understanding
of how to sell effectively.
Course description
This programme tackles the sales process holistically from deciding when to approach which
customers to approaching the customers and effectively managing relationships after contact has
been made. Participants will learn how to utilise frameworks to increase sales force effectiveness.
The programme includes pre-course work, simulations, role playing activities, and interactive
Course outline
Module Lesson(s)
Know your product Grasping the importance of having in-depth knowledge of your products
How to ensure that you have the necessary knowledge and resources to sell
your product
Understanding Appreciating the pitfalls of one-size-fits-all marketing strategies
market dynamics Learning how to gain insight into customer needs
Understanding the importance of knowing your competitors and learning to
capitalise on your competitive advantages
Customer selection Targeting the right customers
Optimising customer targeting by aligning it with your organisation’s market
positioning
Planning tools Preparing before a sales call to ensure effectiveness
Staying in control Following a process of effective actions during sales call
Alignment with Aligning your company’s core competencies with customer needs
customers Learning to recommend the right products to customers
Managing Ensuring that appropriate steps are taken manage after sales visits
relationships Managing customer expectations
Conflict resolution skills to handle “difficult” customers
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Self Awareness - MBTI1
Duration
1 day
Objective(s)
Differences are often a source of misunderstanding. Ever have trouble understanding why people
behave the way they do? Ever wonder what it is you’d do best? This course teaches you how to use
MBTI to:
i. Harness your strengths and use them to your advantage;
ii. Promote teamwork;
iii. Adapt your communication & leadership styles according to who you’re dealing with.
Who should attend

Anyone wanting to discover what it is they are best at doing, managers who want to get the best out
of their employees, and project managers who rely heavily on teamwork to achieve success.
Course description
This course begins with a self-administered questionnaire that allows you to identify your unique
gifts, natural strengths, and potential areas for growth. It includes simulations, role-playing activities,
and interactive workshops that help reinforce your profile and teach you how best to adapt to
differences.
Course outline
Module Learning Objective(s)
Who am I? Identifying your own preferences
Identifying your natural strengths
Maximising personal effectiveness
Knowing individual susceptibilities and common coping strategies
Who are you? Understanding the strengths and weaknesses of each preference
Reducing conflict by adapting your communication style when dealing with people
of different profiles
Who are we? Understanding how a team with different preferences can gel
Allocating tasks to maximise the learning curve
Learning to use diversity to help your team/company win
1
Myres-Briggs Type Indicator
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Six Sigma Awareness Course
Duration
1 day
Objective(s)
People and organisations that become complacent and settle for mediocrity are eventually
overtaken by their more aggressive competitors. This course teaches you how to use Six Sigma to:
i. Restructure business processes;
ii. Align operations to customer needs; and
iii. Improve profit margin.
Who should attend

Senior managers, managers, and supervisors who are passionate about changing the company for
the better and executives who feel compelled to contribute positively to organisational reforms.
Course description
Once upon a time, your company was a lean mean fighting machine. But over time, it has gotten fat,
inefficient, and ineffective. Worse, you’ve stopped noticing it progressively getting even fatter. This
course is designed to help you spot inefficiencies. It provides you with a comprehensive framework
to improve business processes and eliminate wastage.
You will learn the application of templates, improvement tools and methods. The programme
includes simulations, role playing activities, and interactive workshops to give you practical
experience.
Course outline
Basics Understanding the significance of Six Sigma
Learning how leading global organisations improved processes with Six Sigma
Beginnings Learning the importance of being customer and quality focussed
Learning from others’ mistakes
Six Sigma vs other quality programmes
DMAIC Using a 5-step process to dissect issues
Implementation Critical success factors involved in successful implementation
Learning how to integrate Six Sigma theories in your organisation’s performance
Prioritising projects to select and execute
Six Sigma in action Understanding how Six Sigma applies in manufacturing, transactional, and services
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Strategic Marketing
Duration
2 days
Objective(s)
In today’s ever so challenging business environment, it is crucial that your company moves in
tandem with market needs & demands. This course teaches you how to:
i. Identify opportunities for delivering superior value to customers;

ii. Position your organisation’s brands & offerings in the marketplace to ensure that there
is a match between your company’s capabilities & market opportunities;
iii. Appreciate the potential benefits arising from collaborating with your suppliers,
competitors, or even other firms; and
iv. Formulate comprehensive marketing plans and implement them.
Who should attend

Marketing managers and decision makers who are responsible for charting the direction of your
organisation.
Course description
This programme enables you to understand how successful companies’ strategies are guided by in-
depth understanding of markets and competition. You will be given case studies to analyse prior to
the commencement of this course. It also includes simulations, role playing activities, and interactive
Course outline
Module Lesson(s)
Introduction Understanding the premise of strategic marketing management
Appreciating the importance of understanding market vision, structure, and
analysis
Applying principles of market targeting & strategic positioning
Discussing case Identifying the key success factors behind successful marketing strategies
studies and learning from others’ mistakes
Ensuring that lessons learnt from case studies are applied when you
formulate your company’s own marketing plan
Developing a Learning to conduct research to identify and analyse market opportunities
marketing plan Using SWOT analysis to identify your company’s competitive advantage
Developing marketing strategies to achieve organisational goals, build
competitive advantage, and strengthen the weaker aspects of you company
Ensuring that pricing strategies incorporate principles such as cost structure,
perceived value, competitive pressures, and corporate objectives
Evaluating Learning how to evaluate the results from marketing activities through
effectiveness indicators such as sales volume, market share, profit, and ROI
Ensuring that the evaluation criteria used takes into account your company’s
goals
35
Stress Management Workshop
Duration
1 day
Objective(s)
Stress can have harmful long-term effects on your mental and physical health. Yet, it is an
unavoidable part of life. This course teaches you to:
i. Recognise stress as a positive and essential part of life;
ii. Identify the symptoms of stress overload; and
iii. Develop stress reduction techniques to cope with demanding schedules and roles.
Who should attend

Anyone who feels that work stress is getting the better of them.
Course description
This course helps you to deal with work stress. It starts off with introducing the concept/theories
relating to stress. Simulations, role-playing activities, and interactive workshops are included to give
you practical experience in handling stress.
Course outline
Introduction to stress Understanding and recognising that stress is normal & necessary
Distinguishing between natural & unnatural stress
Self discovery Knowing your personality trait and its tendency to different stress levels
and how it contributes to your reaction
Find your stressors Identify what/who stresses you out and how to manage them
Tools Equipping you with a range of tools to use in various situations to reduce
stress levels
Prioritising Knowing and planning the best order in which to fulfil responsibilities
Change your surrounding Using physical tools to make your working environment less stress inducing
Mind over matter Giving you practical experience in harnessing mental tools to reduce stress
What balance? Striking the right level of work-life balance
Road to success Action plan to having better self esteem and a more positive attitude
through better stress management
36
The Psychology of People Management
Duration
2 days
Objective(s)
Major organisations now realise that the key to sustainable growth and success is a strong culture of
people management. Thriving organisations are filled with enlightened and empowered leaders and
employees. This course teaches you:
i. The application of key principles from managerial psychology;
ii. How to ensure that the core needs of people in the workplace are met; and
iii. How to empower your employees and leverage their strengths.
Who should attend

Managers who feel that a better understanding of their employees and of workplace psychology is
vital in improving team performance.
Course description
This programme provides you with basic concepts and theories of workplace psychology. It includes
activities, simulations, role playing, and interactive workshops to give you hands on experience.
Course outline
Module Lesson(s)
Core needs Understanding the core needs of people in the workplace including physical
needs, intellectual needs, emotional needs, and social needs
Key models Grasping key models of people management including the reward and
punishment model, empowerment model, and motivational model
Emotions Appreciating how unregulated emotions can be counterproductive and even
destructive in management
Identifying and understanding stress and anger
Learning effective ways of managing negative emotions
Teams Understanding factors involved in strengthening team bonds
Learning frameworks and tools that help teams work together and support
each other through periods of organisational change and uncertainty
Management Learning tools to facilitate better communication between managers and
employees
Appreciating individual differences and adapting reward system according to
individual staff
Using different ways to inspire and motivate different staff
Learning to identify and develop talent & potential in your teams
Managing conflict Getting to the root of conflicts
Harnessing the different tools in conflict resolution to diffuse workplace
conflict
Ensuring continuity Ensuring that lesson learnt are implemented to improve work environment
37
Time Management
Duration
Objective(s)
Too much to do, too little time? This course helps you to do more with less time. It teaches you how
to:
i. Appreciate the value of time;
ii. Incorporate proven techniques into your daily responsibilities;
iii. Eliminate time wasters; and
iv. Overcome the desire for procrastination.
Who should attend

Anyone who wants to improve their productivity and have better control over their time
commitments.
Course description
Success is often dependent on how time is spent. This course provides you with frameworks and
proven tools to facilitate better time management skills. It includes simulations, role-playing
activities, and interactive workshops to give you the necessary practical experience.
Course outline
26 hours Identifying what you would do if you have more time
My style Evaluating your existing strengths in time management
Identifying points of improvement
Recognising the effect of your time management style on others
Tools Using various tools to learn how to prioritise
SMARTER strategy Knowing what your underlying goal is
Time management Learning how to use incorporate a structured approach into real life
models
Goodbye procrastinator Identify the root causes of inaction
Escaping the deadline-driven trap
Adopting a more positive attitude towards tasks
Evaluation Assessing the pros and cons of using different tools in different contexts
No man is an island Learning to work with others
Eliminate time wasters Learning to constructively & systematically diffuse distractions
Delegation Make the best use of resources at hand
Saying “No” Learning to push back when faced with frivolous requests
Changed for good Ensuring lessons learnt are applied daily
38

Overview of Leaderonomics 2010 Offerings

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An Overview of Leaderonomics

.... a social enterprise dedicated to the

Enablers E-Learning / uunnii.com

Our Program Design Philosophy

Leadership Growth Model Personal Effectiveness

• Deep technical functional skills Personal

Functional Cultivating a customer-focused mindset

Personal Harnessing your strengths and use them to your advantage

Anita Jin Nashad Emir

… is also from GE and is now a full-time consultant

Being a Talented Manager (BATMAN) .................................................................................................................... 5

Blue Ocean Strategy ............................................................................................................................................... 6

Business Goal Management (BGM) ........................................................................................................................ 8

Change Acceleration & Transition (CAT) ................................................................................................................ 9

Communication Skills Training.............................................................................................................................. 11

Conflict Management ........................................................................................................................................... 12

Effective Account Management ........................................................................................................................... 13

Effective Strategic Thinking .................................................................................................................................. 14

Excellence in Customer Service ............................................................................................................................ 15

Extreme Leadership Course .................................................................................................................................. 16

Facilitation Skills Workshop .................................................................................................................................. 17

Finance for Non-Finance Employees .................................................................................................................... 18

Foundation of Leadership (FOL) ........................................................................................................................... 19

Influencing Skills ................................................................................................................................................... 21

Interviewing Skills ................................................................................................................................................. 22

Leading Across Boundaries ................................................................................................................................... 23

Mentoring & Coaching.......................................................................................................................................... 25

Presentation Skills ................................................................................................................................................ 26

Problem Solving .................................................................................................................................................... 27

Project Management ............................................................................................................................................ 28

Role Modelling A Talent Management Culture .................................................................................................... 30

Sales Force Effectiveness ...................................................................................................................................... 32

Self Awareness - MBTI .......................................................................................................................................... 33

Strategic Marketing .............................................................................................................................................. 35

Stress Management Workshop ............................................................................................................................ 36

The Psychology of People Management .............................................................................................................. 37

Time Management ............................................................................................................................................... 38

i. Efficiently confront and overcome challenges by empowering those closest to the

Who should attend

i. Leverage your strengths;

Who should attend

i. Create an uncontested market place and make competition irrelevant;

Who should attend

6 paths Reconstructing market boundaries by focussing on:

3 characteristics Ensuring that strategies formulated encompass the 3 essential

Who should attend

v. The importance of embracing change in today’s ever fluid environment;

Who should attend

i. Build trust and gain respect from your co-workers;

iii. Minimise miscommunication; and

iv. Foster better relationships and understanding amongst your colleagues.

Who should attend

i. Identify the different sources of conflicts;

iii. Develop successful intervention strategies to effectively diffuse conflicts.

Who should attend

i. Develop and maintain solid, long-term relationships with customers;

Who should attend

Who should attend

i. To cultivate a customer-focussed mindset;

Who should attend