Adv InterpersonalCommunication

ADVANCED COMMUNICATION SERIES
INTERPERSONAL COMMUNICATION
Assignment #1
CONVERSING WITH EASE

Objectives
Identify techniques to use in conversing with strangers
Recognize different levels of conversation
Initiate a conversation with a stranger
Use open-ended questions to solicit information for further conversation
TIME : 10 to14 minutes
Note to the Evaluator
The purpose of this project is for the speaker to enact a role play with another
member in which the two meet as strangers and the speaker begins a
conversation. The circumstance under which they meet as strangers (a party,
convention, etc.) is determined by the speaker and the speakers partner. The
speaker was first to give a brief speech about the importance of good
conversational skills, the conversational process and techniques ( to help the
audience to better understand the presentations objectives and to evaluate the
presentation). Then the speaker was to introduce the role play scenario and the
partner, then conduct the role play, initiating a conversation and establishing a
common interest with the other person. Finally, the speaker was to lead a brief
discussion with the partner and the audience about the role play. It is suggested
you read the entire project before the presentation. In addition to your oral
evaluation, please give written responses to the questions below.
Evaluation Guide
1. How well did the speaker explain the value of conversational skills and
different conversational techniques?
2. How effectively did the speaker initiate the conversation?
3. How did the speaker establish a common interest with the other person?
4. How effectively did the speaker use open-ended questions to carry on the
conversation?
5. How did the speaker advance from one level to another? (The levels are
small talk, fact disclosure, viewpoints and opinions, personal feelings.)
6. How comfortable did the speaker appear to be in the conversations?
7. What could the speaker have said differently that may have been more
effective?
1
Assignment #2:
THE SUCCESSFUL NEGOTIATOR

Objectives
Employ win/ win negotiating strategies to achieve your goals
Enjoy the benefits of win/ win negotiating
member, with the speaker negotiating to receive something he or she wants.
The speaker and the partner may select the situation of their choice. The
speaker was first to give a brief speech explaining the negotiation process (to
help the audience to better understand the role plays objectives and to evaluate
it). Then the speaker was to introduce the role play scenario and the partner and
conduct the role play. Finally, the speaker was to lead a brief discussion with the
partner and the audience about the role play. It is suggested you read the entire
project before the presentation. In addition to your oral evaluation, please give
written responses to the questions below.
Evaluation Guide
1. How clearly did the speaker explain the negotiation process?
2. How did the speaker break the ice and establish a good relationship with the
other party?
3. How effectively did the speaker address the needs and wants of the other
party?
4. Did the speaker clearly indicate his or her wants and needs and the reasons
for them?
5. Did the speaker achieve his or her goal?
6. What could the speaker have said or done differently to be more effective?
Assignment #3:
DIFUSSING VERBAL CRITICISM

Objectives
Respond non-defensively to verbal criticism
Employ a five-step method to identify the problem, diffuse the attack, and
arrive at a solution
The purpose of this project is for the speaker to role play with another member,
responding to, determining the cause of, and diffusing verbal criticism. The
speaker and partner may select the role-play scenario of their choice. The
speaker was first to give a brief speech explaining how to handle verbal criticism
(to help the audience to better understand the role plays objectives and to
evaluate it). Then the speaker was to introduce the role play scenario and the
partner and conduct the role play. Finally, the speaker was to lead a brief
evaluation, please give written responses to the questions below.
Evaluation Guide
1. How effectively did the speaker explain how to handle verbal criticism?
2. Did the speaker respond non-defensively to the criticism?
3. How did the speaker indicate he or she was listening to the criticism with an
open mind?
4. How did the speaker determine the reason(s) for the criticism?
5. Was the speaker able to discuss a solution with the criticizer?
6. What could the speaker have said or done differently that would have been
more effective?
Assignment #4:
THE COACH
Objectives
Determine reasons for someones substandard performance
Coach the person to improve performance
The purpose of this project was for the speaker to enact a role play with another
member, with the speaker coaching a person whose performance has not been
satisfactory. The speaker and the partner may select the situation of his or her
choice. The speaker was first to give a brief speech explaining the coaching
process (to help the audience to better understand the role plays objectives and
to evaluate it). Then the speaker was to introduce the role play scenario and the
partner and conduct the role play. Finally, the speaker was to lead a brief
evaluation, please give written responses to the question below.
Evaluation Guide
1. How clearly did the speaker explain the coaching process?
2. What was preventing the person from performing satisfactorily? How did the
speaker determine this reason?
3. How effectively did the speaker begin the coaching session?
4. How did the speaker work with the person to arrive at a solution?
5. Did the speaker focus on describing behavior rather than evaluating or
judging it?
6. How did the speaker avoid putting the person on the defensive?
7. How effective was the coaching session? If you were the person being
coached, would you be motivated to improve?
4
Assignment #5:
ASSERTING YOURSELF EFFECTIVELY

Objectives
Enjoy the mental and physical benefits of being assertive
Employ the four-step method for addressing a problem and asking for help
Overcome resistance to your requests
member, with the speaker verbalizing dissatisfaction with a situation and the
other member being the party responsible for the situation who is reluctant to do
as the speaker requests. The speaker and the partner may select the scenario
of their choice. The speaker was first to give a brief speech explaining how to
express dissatisfaction effectively (to help the audience to better understand the
role plays objectives and to evaluate it). Then the speaker was to introduce the
role play scenario and the partner and conduct the role play. Finally, the speaker
was to lead a brief discussion with the partner and the audience about the role
play. It is suggested you read the entire project before the presentation. In
addition to your oral evaluation, please give written responses to the questions
below.
Evaluation Guide
1. How well did the speaker explain how to express dissatisfaction effectively?
2. How effectively did the speaker follow the four-step method when addressing
the problem?
3. Did the speaker clearly state the problem and the remedy?
4. If you were the other person, would you want to fulfill the speakers request?
Why?
5. How did the speaker overcome the resistance?

Adv InterpersonalCommunication

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Adv InterpersonalCommunication

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ADVANCED COMMUNICATION SERIES

CONVERSING WITH EASE

ADVANCED COMMUNICATION SERIES

THE SUCCESSFUL NEGOTIATOR

ADVANCED COMMUNICATION SERIES

DIFUSSING VERBAL CRITICISM

ADVANCED COMMUNICATION SERIES

ADVANCED COMMUNICATION SERIES

ASSERTING YOURSELF EFFECTIVELY

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