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    Role Profile Engineer Fixed Access

    Uploaded by

    Moses Henry
    This document outlines the role and responsibilities of an Engineer for Fixed Access Operations and Maintenance at a telecommunications company. The role involves maintaining fiber and copper access networks delivering internet, IPTV, and other services. Key responsibilities include resolving network issues, coordinating with vendors, analyzing faults, and ensuring high network availability and performance. The ideal candidate has 2+ years of experience operating large-scale fixed access networks and expertise in technologies like FTTx, copper access networks, and network management systems.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Role Profile Engineer Fixed Access

    Uploaded by

    Moses Henry
    193 views3 pages
    This document outlines the role and responsibilities of an Engineer for Fixed Access Operations and Maintenance at a telecommunications company. The role involves maintaining fiber and copper access networks delivering internet, IPTV, and other services. Key responsibilities include resolving network issues, coordinating with vendors, analyzing faults, and ensuring high network availability and performance. The ideal candidate has 2+ years of experience operating large-scale fixed access networks and expertise in technologies like FTTx, copper access networks, and network management systems.

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    This document outlines the role and responsibilities of an Engineer for Fixed Access Operations and Maintenance at a telecommunications company. The role involves maintaining fiber and copper access networks delivering internet, IPTV, and other services. Key responsibilities include resolving network issues, coordinating with vendors, analyzing faults, and ensuring high network availability and performance. The ideal candidate has 2+ years of experience operating large-scale fixed access networks and expertise in technologies like FTTx, copper access networks, and network management systems.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    193 views3 pages

    Role Profile Engineer Fixed Access

    Uploaded by

    Moses Henry
    This document outlines the role and responsibilities of an Engineer for Fixed Access Operations and Maintenance at a telecommunications company. The role involves maintaining fiber and copper access networks delivering internet, IPTV, and other services. Key responsibilities include resolving network issues, coordinating with vendors, analyzing faults, and ensuring high network availability and performance. The ideal candidate has 2+ years of experience operating large-scale fixed access networks and expertise in technologies like FTTx, copper access networks, and network management systems.

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    ROLE PROFILE

    Role Title: Engineer - Fixed access O&M Reporting to: Manager Fixed Access and
    Transmission Networks
    O&M

    Business Unit: Technology


    Department / Section: Fixed Access O&M

    A. ROLE & CONTEXT


    Purpose: Context:
    Operation and Maintenance of Fixed Access Fixed Access network comprises Fiber and
    Network Copper Access Networks, which delivers
    Ensure timely resolution of incidents/problems most of Ooredoo services like Internet, IPTV,
    IP-VPN, Mobile backhauling etc.
    Efficient O&M practices are critical for
    ensuring high reliability and service
    levels
    B. ROLE ACCOUNTABILITIES
    Overview

    Operate and maintain Fixed Access networks comprising the below domains
    o Fiber To The Home (OLT, ODN, ONT)
    o Fiber To The Building (MDU, VDSL)
    o Copper Access (MSAN, NGDLC, DSLAM)
    o SHDSL Business Services
    Track end to end incidents (Alarms, logs etc)
    Facilitate efficient handling of Level-3 support calls escalated by NOC (Customer Services call
    center - Level 1, and NOC - Level 2)
    Timely resolution of fault alarms escalated by NOC on 24x7 basis
    Assign incidents to technical resources and track progress
    Identify and Investigate repeated issues/trends
    Coordination with various stakeholders for complex and escalated issues
    Analysis of the root cause of issues and generate RCA report
    Track bugs in software and coordination for the roll-out of fix
    Track hardware defects and coordination for the roll-out of fix
    Manage support escalation with equipment vendors and track SLAs
    Analyze and report on impact of proposed changes
    Establish and monitor a process to analyze fault alarm trends and timely escalation to design team
    Establish and monitor a process to analyze trends of customer complaints and correlate with any
    network abnormality
    Coordinate with other stake holders to determine the root cause and fix complex service issues
    Identify and implement optimizations to proactively correct design flaws
    Regular reporting/updates to management and NOC for major network faults
    Ensure all network elements are properly integrated and monitored in NMS Systems
    Participate and contribute in defining the strategy for the evolution of packet transport network
    Ensure that comprehensive testing is carried out on every new device, such as NGDLC, FTTH
    nodes and MSAN installation, demonstrating that all features are working as required
    Assist department head in preparing general rules and guidelines and ensure the implementation
    of the corporate strategy goals
    Adhere to Company strategies, security, initiatives and objectives
    Direct, plan and supervise the operations and maintenance activities of all equipment facilitating
    telecommunication services within the operational area
    Assist in providing efficient and quality solutions in order to achieve existing systems improvement
    and identify system faults to ensure the timely rectification
    Provide schedules and guidance for planned and unplanned works

    1/3
    ROLE PROFILE

    Provide technical Support to other business units teams such as pre-sales, products etc
    Assist in all projects related to Access Networks and ensure about its deliverables in term of
    functionality, compatibility and features
    Develop and approve technical guidelines and standards for engineering and operations teams
    Regularly coordinates with suppliers and reviews quality assurance issues and keep updated with
    latest technology
    Specify hardware and software upgrade for access network elements and coordinates with Core
    and access Support teams
    Generate/monitor capacity traffic to ensure network architectures can accommodate growth
    Work on problems of extreme complexity where analysis of situations or data requires in-depth
    evaluation of intangible factors

    Business Impact
    High availability and optimum performance of the Access network is critical for the delivery of key
    services and ensuring customer satisfaction
    Support in meeting service KPIs

    Costs & Profitability


    Timely resolution of issues is critical for ensuring customer satisfaction thereby indirectly contributing
    towards service profitability

    Problem Solving
    Ensures that all issues are reported in a timely and accurate manner
    Implement an incident and problem management process to minimize resolution time
    Ensures that all issues are resolved as per OLA/SLA
    Address complex service issues using innovative solutions making use of existing resources

    Planning & Organizing


    Plan and optimize the resource allocation for issues and problem resolution
    Plan the implementation of any changes with minimum disruption to business operations

    C. KEY RELATIONSHIPS & DECISION MAKING


    Team working, Coaching/Development & Leadership (Coaching & Leadership applicable to people
    managers)
    Collaborate with technical team to facilitate incident handling
    Coaching junior engineers with advice, tips and sharing of experiences
    Support department manager in implementing the process and procedures to streamline operations

    Communicating, negotiating & influencing


    Establish and manage multiple cross-functional relationships, coordination and communication lines
    with operating units & corporate centers
    Communicate and direct resources by allocation of incidents and problems

    Decision Making
    Input into major decisions on a day-to-day basis
    Operational decisions to improve methods and procedures

    D. KEY PERFORMANCE INDICATORS


    (Network downtime / availability
    Number of Network faults
    Time for resolution of faults (MTTR)
    2/3
    ROLE PROFILE

    Number of incident escalations


    RCA report turnaround time
    Successful change roll-out (%)
    E. EXPERIENCE AND QUALIFICATIONS & SKILLS
    Minimum Experience & Essential Knowledge Minimum Entry Qualifications
    2 years of experience in operating large scale A Bachelors degree in
    Fixed Access Networks Science/Engineering or degree in any
    Experience working with a service provider or stream with equivalent experience
    telecom operator or leading vendors in similar
    capacity
    Expertise in FTTx technology and applications
    Expertise in Copper Access Networks (MSAN,
    NGDLC etc)
    Significant and proven expertise in Operation &
    Maintenance of Fixed Access Network

    SKILLS: (Technical & non-technical)

    FTTx (OLT, ONT, ODN etc)


    OSP/ISP Fiber Practices
    Copper Access Networks (NGDLC, MSAN, DSLAM etc)
    FTTB (MDUs)
    Network Management Systems (U2000)
    High Availability Practices
    TCP/IP
    WiFi Technologies (802.11 standards, Controllers etc)
    Home Network
    SHDSL
    Optical test equipment, optical troubleshooting using OTDR, OSA, BERT and optical power
    meters
    IP Security practices
    Network Management systems and practices
    Drive for Results (perseverance to drive and execute)
    Change Management
    Influence & Persuasion
    Troubleshooting methodologies

    APPROVAL:
    Line Manager : Department Head: Compensation Team

    Date: ___/___/____ Date: ___/___/____ Date: ___/___/____

    3/3

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