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    Work Experience: Zencontent

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    Mel Zinha
    Melissa Jones has 14 years of management experience in customer service and analysis. She has held management roles at several restaurants and retail stores, where her responsibilities included overseeing staff, inventory management, sales analysis, and customer service. Currently she is working as a freelance content manager and is pursuing a bachelor's degree in computer science.

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    Work Experience: Zencontent

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    Mel Zinha
    16 views2 pages
    Melissa Jones has 14 years of management experience in customer service and analysis. She has held management roles at several restaurants and retail stores, where her responsibilities included overseeing staff, inventory management, sales analysis, and customer service. Currently she is working as a freelance content manager and is pursuing a bachelor's degree in computer science.

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    MelJOct17

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    Melissa Jones has 14 years of management experience in customer service and analysis. She has held management roles at several restaurants and retail stores, where her responsibilities included overseeing staff, inventory management, sales analysis, and customer service. Currently she is working as a freelance content manager and is pursuing a bachelor's degree in computer science.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views2 pages

    Work Experience: Zencontent

    Uploaded by

    Mel Zinha
    Melissa Jones has 14 years of management experience in customer service and analysis. She has held management roles at several restaurants and retail stores, where her responsibilities included overseeing staff, inventory management, sales analysis, and customer service. Currently she is working as a freelance content manager and is pursuing a bachelor's degree in computer science.

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    MELISSAJONES/+351918706738/ARGYRIA@GMAIL.

    COM

    14 years of management work experience, specializing in the implementation, support, and analysis
    of customer service.

    WORK EXPERIENCE
    ZenContent - Content Freelancer J anuary 2015 - Current
    Redirecting search parameters for thousands of eBay listings via spreadsheet and website
    interface

    Mellow Mushroom - Manager - Mobile, AL. September 2008 May 2017

    Manager at a restaurant with over 30 staff that received 300 customers daily and generates $3M annually.
    The store consistently ranks in the top 25 of all stores for sales despite being the smallest.

    Document, track, and analyze food sales, alcohol sales, taxes, and server, bartender and
    kitchen staff wages with Microsoft Excel spreadsheets.
    Dealing with customer complaints via email and calling or writing them personally to solve
    the issue.
    Interviewed, hired, and trained new staff.
    Earned a promotion from Server to Manager, October 2009.
    outh Point Casino - Casino dealer - Las Vegas, NV.
    S December 2013 January 2015

    Exchanged currency for casino chips


    Paid winnings and collected losing bets
    Addressed disputes and reported them appropriately
    Picklefish Pizza - General Manager - Mobile, AL April 2005 September 2008

    Managed a pizzeria and bar with 25 staff that generated $1M annually.
    Anticipated replenishment needs to lower costs, including ordering, requisition, and
    inventory.
    Counted and recorded inventory, monitored food and labor costs, and placed $4K weekly
    food and beverage orders with six vendors.
    Increased year-over-year food and non-alcoholic beverage sales.
    Earned promotions from Server to Manager, December 2005, and from Manager to General Manager,
    May 2006.
    PetSmart - Department Leader - Mobile, AL. October 2003 April 2005

    Supervised the on-site care of 100 live animal species.
    Earned a promotion from Cashier to Department Leader, April 2004.

    Education: University of South Alabama - BS in Computer Science - In progress


    Foreign Languages: English native; European Portuguese conversational
    Computer: Microsoft Excel, Adobe Photoshop, Adobe Acrobat, Html, Javascript
    Volunteer work: Little sisters of the poor, Meal assistance - 90 hours Nov. 2015- Nov. 2016
    Mobile SPCA, Animal Caretaker 200 hours Feb. 2002 Dec. 2003


    MELISSAJONES/+351918706738/ARGYRIA@GMAIL.COM

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