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Mid Term Assignment Spring-2017: Imperial College of Business Studies

This document contains a midterm assignment for a Total Quality Management course at Imperial College of Business Studies in Lahore, Pakistan. It lists 10 questions to be answered about key TQM principles and tools, including explaining quality dimensions, Deming's chain reaction and 14 points, Juran's trilogy, types of customers and the difference between process and customer focus, process improvement tools, benefits of ISO 9000 certification, quality management system documentation, and the philosophy of TQM. The resource person for the assignment is Miss Ayesha.

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Qurat Ul Ain Naqvi
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44 views

Mid Term Assignment Spring-2017: Imperial College of Business Studies

This document contains a midterm assignment for a Total Quality Management course at Imperial College of Business Studies in Lahore, Pakistan. It lists 10 questions to be answered about key TQM principles and tools, including explaining quality dimensions, Deming's chain reaction and 14 points, Juran's trilogy, types of customers and the difference between process and customer focus, process improvement tools, benefits of ISO 9000 certification, quality management system documentation, and the philosophy of TQM. The resource person for the assignment is Miss Ayesha.

Uploaded by

Qurat Ul Ain Naqvi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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IMPERIAL COLLEGE OF BUSINESS STUDIES

4-A, New Muslim Town Lahore

TQM
Mid Term Assignment Spring-2017
Resource Person: ______________________ Miss.Ayesha
Note: Attempt all the given questions. All questions carry equal marks.

Q#1: Explain principle quality dimensions?

Q#2: Criteria to judge the quality with examples?

Q#3: Explain Deming chain reaction and Deming wheel ?

Q#4: Explain Deming 14 points?

Q#5: Explain Juran trilogy?

Q#6: Define customer its types, difference between process vs customer?

Q#7: Explain process improvement tools?

Q#8: write benefits of ISO 9000?

Q#9: Explain with diagram quality management system documentation?

Q#10: Explain TQM philosophy?

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