A

PROJECT REPORT
ON

PRICE DECISION
AT
ADVANCE PLANNING SERVICES

Submitted in partial fulfillment of requirements for

the award of the degree of
Bachelor of Business Management

Session : 2019-2020

Submitted by:
Manisha
Class: BBA 5th Sem.
Roll No.: 1384720044
Univ. Roll No.:

GOVT. P.G. COLLEGE FOR WOMEN, ROHTAK

AFFILIATED TO

MAHARISHI DAYANAND UNIVERSITY, ROHTAK

DECLARATION
I, Manisha, Roll No. …………… of …………. of Govt. PG College for Women, Rohtak, hereby declare
that the project entitled Customer Relationship Management in Name of company is an original work and
the same has not been submitted to any other institute for award of any other degree. The interim report was
presented to the supervisor on ……………….and the pre-submission presentation was made
on……………….. The feasible suggestions have been duly incorporated in consultation with the supervisor.

Counter signed Signature of the Candidate

Director of the Institute

 ACKNOWLEDGEMENT

"Gratitude is not a thing of expression; it is more a matter of feeling."

There is always a sense of gratitude which one express for others for their help and supervision in achieving
the goals. We too express my deep gratitude to each and everyone who has been helpful to us in completing
the project report successfully.

We would like to thank almighty God for blessing showered on us during the completion of Dissertation
Report.

First of all, we are highly thankful to teachers for allowing us to pursue our Project Report on "Customer
Relationship Management".

We feel self-short of words to thanks our parents and friends who had directly or indirectly instrumental in
the completion of the project. We are indebted to all respondents for their time passion during the long
conversations.

Manisha
 CHAPTER -1
COMPANY PROFILE
 COMPANY PROFILE

We are Advanced Planning services, an Authorized National coordinator For multiple bank issued Fastag

RFID Stickers. we have sold over 22000 fastags in last 20 months. Our Corporate Fastag Office is in

Haryana and we deliver to pan India with in nation through multiple Postal and Courier Services. we issue

HDFC bank fastag, ICICI bank fastag for all Vehicles and Non –Commercial vehicles. we issue Fastag for

corporate with Larger requirements and fastags for Showrooms as well. We offer Franchisees Model at

District level and State Level. We are active on 8 states and 122 locations. We are specialist in commercial

and corporate Fastag as well. We have a unique exclusive model in automobile sectors as well. Advanced

Planning Services, one of India’s premier Company that provides high class services in Banking Products ,

Fastag, Kotak 811 Zero Account Balance, Credit cards, real estate Sectors, Tour & Travel Industry for over 8

years.

To provide high class services to our esteemed Business Partners in India with a strong determination to

fulfill all their business needs and providing a much stable and assured business model to generate a god

over all revenues.

For over Three years we have been pushing the boundaries to create spaces that are unrivaled in Product &

and after sale services. We always challenge ourselves to exceed all expectations and usher the New Age

India “The Proud India”.

Director
A MBA in Marketing and finance From MD University, Mr Harish has a Great 17 Years Experience Hard

Core Sales in Electronics, Real Estate ,Insurance Industry & Tele communication Channels. His ad hoc Sales

& marketing Strategies For Promoting Our Different Business partner Channels and Our Exclusive Franchise

Model in Different Product & Services. A Committed Team Player with an enthusiasm to Achieve any

Given Challenge, has always dynamic innovative Plans & ideas to Continue & accelerate towards the

Growth of organization.

A MBA in Marketing & Finance from Delhi University, Mr Ankit has Rich and Versatile 9 Years

Experience Hard Core Sales in banking Product, Insurance Industry, Real Estate and Tour & Travel Industry,

Sales and marketing and Setting Up and Promoting Companies in Diverse Cultural and Business

environments. His ad hoc Marketing Strategies For Promoting and Building Brand of the Company is Pre-

eminent. He Leads all the Sales & Marketing activities of the Company Including tie ups with Different

Channel partners State wise For the Growth Of the Company.

We are a team of highly Experienced Engineers backing up the Company From Operation & Marketing to

Support All Our Business partner and Franchise & Our Clients. So, You Become Our Business partner or

District Franchise or state Franchise & reach us for all your doubts and queries.
How useful is
 FASTag

You can avail a cashback of 5% on all National Toll payments using FASTag in FY 2019-20.

Customer will receive SMS & Email alerts on his registered mobile number / Email address for all the

transactions done in his tag account

Emergency road side assistance for your fleet drivers**

FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle

approaches the toll plaza. The vehicle with FASTag doesn't need to stop at the toll plaza for the cash

transaction.

Customer may recharge his tag account online through, Credit Card/ Debit Card or Net Banking

FASTag Program - Pay Toll Online

FASTAG is a simple to use, reloadable tag which enables automatic deduction of toll charges and

lets you pass through the toll plaza without stopping for the cash transaction.

FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag

employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's

windscreen after the tag account is active.

HDFC Bank's FASTag program is a part of the National Electronic Toll Collection (NETC)

initiative rolled out by NPCI under the guidelines of NHAI and IHMCL.

Kotak 811 is a new age bank account offered by Kotak Mahindra Bank. You can open a Kotak 811 account

by downloading the Kotak Mobile Banking App or by visiting www.kotak.com and registering using your

Aadhaar number (only for customer willing to open account for receiving DBT & willing to use Aadhaar
no.), PAN and other basic details. You can set up a mobile banking PIN and start using your account

immediately.

Enjoy unlimited

banking with zero

paperwork

Unfortunately, the Kotak 811 account is intended for a single user only, and cannot be held jointly.

Yes, of course! All the information you’ve entered is regularly backed up to our servers. You may leave the

app or close it at any point. When you return, you can resume from where you left off.

The security of your personal information and your online banking transactions is of utmost importance to

us. We maintain strict security standards to prevent unauthorized access to your information.

You’ll get your Virtual Debit Card number the moment you’ve finished opening your account

In order to upgrade to a regular Kotak 811 account, you will need to verify your Full KYC details. You can

either book an appointment through Mobile Banking App or Call our customer care on 1860 2660811* and

schedule your appointment. One of our executives will visit you to complete the Full KYC verification..

Get A Credit Card Now

Get a Lifetime Free Credit Card with SmartPay Registration at the time of application. Not

applicable on Co Brands, Infinia, Diners Black & Jet Diners"

Benefits

 Card for every need / lifestyle

 Reward Points for every spend

 Discounts, CashBacks on Shopping, Travel and Entertainment

 Lifestyle benefits - Lounge access, Golf lessons

  Interest free credit period

Ease of payment No need to carry cash for the toll transactions, saves time . Online Recharge Tag can be

recharged online through Credit Card / Debit Card or Net banking . SMS & Email alerts for toll transactions,

low balance, etc.

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay

the toll fee in cash at the plaza. Additionally, please call our customer care or 1033 helpline to report the

issue with the concessionaire.

The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1800 120 1243 to

check the details.

No, there is no minimum recharge amount for recharge

You will need to take two separate FASTags for the two vehicles

You will need to call our customer care number to block your FASTag and have your FASTag re-issued by

paying Rs. 200 as re-issuance charge. Your wallet balance will remain the same.

You will receive an SMS & Email alert in your registered phone number and email address each time a

balance is deducted from your FASTag account.

You can report an incorrect deduction by calling us at our call center. We will review your request and if

found correct, we will refund the incorrect deduction.

We are exploring ways to use these tags for ETC , however it will require some new technical development.

It will also be subject to tag being in proper condition without any damage or tampering.

FASTag can be used on all toll plazas where it has been implemented. You can check the list of

Plazas
Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and

load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

FASTag: How GST will cruise ahead with new-age tech

NEW DELHI: The government took a leap in logistics by introducing e-way bills to check tax evasion by

tracking the movement of goods and establishing direct linkage between what is declared and what is

actually moved. Now it is trying to make the e-way bill system even stricter. It has found an innovative way

to check evasion of the Goods and Services Tax (GST). It is planning to link the GST Network with FASTag

mechanism of the National Highways Authority of India (NHAI) and Logistics Data Bank ..

FASTag[1] is an electronic toll collection system in India, operated by the National Highway

Authority of India (NHAI).[2] It employs Radio Frequency Identification (RFID) technology for

making toll payments directly from the prepaid or savings account linked to it or directly toll owner.

It is affixed on the windscreen of the vehicle and enables to drive through toll plazas without

stopping for transactions. The tag can be purchased from official Tag issuers or participating

Banks[3]and if it is linked to a prepaid account, then recharging or top-up can be as per

requirement.[4] As per NHAI, FASTag has unlimited validity. 7.5% cashback offers were also

provided to promote the use of FASTag. Dedicated Lanes at some Toll plazas have been built for

FASTag.

In January 2019, state-run oil marketing companies IOC, BPCL and HPCL have signed MoUs

enabling the use of FASTag to make purchases at petrol pumps.[5]

As of September 2019, FASTag lanes are available on over 500 national and state highways and

over 5.46 million cars are enabled with FASTag.[6]

Fastag Franchise Pan India

  Fastag

₹400.00

is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass

through the toll plaza without stopping for the cash transaction. How useful is FASTag Cash Back

upto 2.5, Saves Fuel and Time, SMS and Email Alert of Transactions, Online recharg Prepaid Toll

Pass,Accidental death cover of Rs. 1,00,000 **

VIEWS

This organisation has a very good plans and policies.. And all are easy to understand. No doubt, the best

place to work.!! Really appriciate for all the opportunities ,this company has provided to me and helping me

to grow technically as well as professionally ..being thankful for becoming the part of the company..

This organisation has a very good plans and policies.. And all are easy to understand. No doubt, the best

place to work.!! Really appriciate for all the opportunities ,this company has provided to me and helping me

to grow technically as well as professionally ..being thankful for becoming the part of the company..

Best place !! 😇 best management !! 😇 best infrastructure 😇 We work together 😇we are a team !! This

organisation has a very good plans and policies.. And all are easy to understand. No doubt, the best place to

work.!! Really appriciate for all the opportunities ,this company has provided to me and helping me to grow

technically as well as professionally ..being thankful for becoming the part of the company.

From Advanced Planning Services

'We are Advanced Planning services, an Authorized National coordinator For multiple bank issued

Fastag RFID Stickers. we have sold over 22000 fastags in last 20 months. Our Corporate Fastag

Office is in Haryana and we deliver to pan India with in nation through multiple Postal and Courier

Services. we issue HDFC bank fastag, ICICI bank fastag for all Vehicles and Non –Commercial

vehicles. we issue Fastag for corporate with Larger requirements and fastags for Showrooms as

well. We offer Franchisees Model at District level and State Level. We are active on 8 states and
122 locations. We are specialist in commercial and corporate Fastag as well. We have a unique

exclusive model in automobile sectors as well.'

OBJECTIVES OF THE STUDY

 To study the policies & procedures followed by ADVANCE PLANNING SERVICE for
recruitment & selection.
 To study the challenges faced by the employees during recruitment and selection process at
ADVANCE PLANNING SERVICE
 To determine the retention strategies adopted by ADVANCE PLANNING SERVICE
 To suggest some strategies for the ADVANCE PLANNING SERVICE employees.
 CHAPTER-2
INTRODUCTION
 Pricing Strategy

From time to time we come across instances where businesses are not realizing their full
potential when setting prices. Sometimes this can mean missed revenue, in other cases it can
have a negative effect on the brand – sending a mixed message of what it stands for. In either
case profits can be lost. In this research paper , we take a look at the key factors to consider when
reviewing your pricing strategy. Price is the only revenue generating element amongst the
4ps,the rest being cost centers. Pricing is the manual or automatic process of applying prices to
purchase and sales orders, based on factors such as: a fixed amount, quantity break, promotion or
sales campaign, specific vendor quote, price prevailing on entry, shipment or invoice date,
combination of multiple orders or lines, and many others. Automated systems require more setup
and maintenance but may prevent pricing errors. In setting pricing policy, a company estimates
the demand curve, the probable quantities it will sell at each possible price. It estimates how its
costs vary at different levels of output . In this paper , we also study situations when companies
often face situations where they may need to cut or raise prices. The firm facing a competitor's
price change must try to understand the competitor's intent and the likely duration of the change.
 Pricing Strategy

Introduction :

One of the four major elements of the marketing mix is price. Pricing is an important strategic
issue because it is related to product positioning. Furthermore, pricing affects other marketing
mix elements such as product features, channel decisions, and promotion. Price is the one
element of the marketing mix that produces revenue; the other elements produce costs. Prices are
perhaps the easiest element of the marketing program to adjust; product features, channels, and
even promotion take more time. Price also communicates to the market the company's intended
value positioning of its product or brand. A well-designed and marketed product can command a
price premium and reap big profits.

Motivation :
Developing strategy is one thing-managing the change process to embed that strategy in the
organization is quite another. The truth is that implementing effective pricing strategy involves
changing the expectations and behaviors of all of the actors involved in the sales process.
Customers must learn that they will be treated fairly and that abusive purchase tactics will not be
rewarded with ad hoc discounts. Sales must learn that they will be rewarded for closing deals
that increase firm profitability rather than using price as a tactical lever to increase sales volume.
Finance must learn to look beyond cost as a determinant of price to better understand the
tradeoffs between price, cost, and market response. ―Financial incentives are, without question,
one of the most powerful levers for behavioral change among salespeople.‖

What a price should do :

A well chosen price should do three things:

 Achieve the financial goals of the company (e.g., profitability)
Fit the realities of the marketplace (Will customers buy at that price?)
Support a product's positioning and be consistent with the other variables in the
marketing mix price is influenced by the type of distribution channel used, the type of
promotions used, and the quality of the product

Price will usually need to be relatively high if manufacturing is expensive, distribution is

exclusive, and the product is supported by extensive advertising and promotional campaigns

A low price can be a viable substitute for product quality, effective promotions, or an energetic
selling effort by distributors

From the marketers point of view, an efficient price is a price that is very close to the maximum
that customers are prepared to pay. In economic terms, it is a price that shifts most of the
consumer surplus to the producer. A good pricing strategy would be the one which could balance
between the price floor(the price below which the organization ends up in losses) and the price
ceiling(the price beyond which the organization experiences a no demand situation).
 Pricing Strategy

Understanding Pricing
Price is not just a number on a tag or an item : Price is all around us. You pay rent for
your apartment, tuition for your education, and a fee to your physician or dentist. The airline,
railway, taxi, and bus companies charge you a fare; the local utilities call their price a rate; and
the local bank charges you interest for the money you borrow. The price for driving your car on
Florida's Sunshine Parkway is a toll, and the company that insures your car charges you a
premium. The guest lecturer charges an honorarium to tell you about a government official who
took a bribe to help a shady character steal dues collected by a trade association. Clubs or
societies to which you belong may make a special assessment to pay unusual expenses. Your
regular lawyer may ask for a retainer to cover her services. The "price" of an executive is a
salary, the price of a salesperson may be a commission, and the price of a worker is a wage.
Finally, although economists would disagree, many of us feel that income taxes are the price we
pay for the privilege of making money.
Throughout most of history, prices were set by negotiation between buyers and sellers.
"Bargaining" is still a sport in some areas. Setting one price for all buyers is a relatively modern
idea that arose with the development of large-scale retailing at the end of the nineteenth century.
F. W. Woolworth, Tiffany and Co., John Wanamaker, and others advertised a "strictly one-price
policy," because they carried so many items and supervised so many employees.
Today the Internet is partially reversing the fixed pricing trend. Computer technology is
making it easier for sellers to use software that monitors customers' movements over the Web
and allows them to customize offers and prices. New software applications are also allowing
buyers to compare prices instantaneously through online robotic shoppers. As one industry
observer noted, "We are moving toward a very sophisticated economy. It's kind of an arms race
between merchant technology and consumer technology.
Traditionally, price has operated as the major determinant of buyer choice. This is still
the case in poorer nations, among poorer groups, and with commodity-type products. Although
nonprice factors have become more important in recent decades, price still remains one of the
most important elements determining market share and profitability. Consumers and purchasing
agents have more access to price information and price discounters. Consumers put pressure on
retailers to lower their prices. Retailers put pressure on manufacturers to lower their prices. The
result is a marketplace characterized by heavy discounting and sales promotion.
How Companies Price :
Companies do their pricing in a variety of ways. In small companies, prices are often set
by the boss. In large companies, pricing is handled by division and product-line managers. Even
here, top management sets general pricing objectives and policies and often approves the prices
proposed by lower levels of management. In industries where pricing is a key factor (aerospace,
railroads, oil companies), companies will often establish a pricing department to set or assist
others in determining appropriate prices. This department reports to the marketing department,
finance department, or top management. Others who exert an influence on pricing include sales
managers, production managers, finance managers, and accountants.
Executives complain that pricing is a big headache—and one that is getting worse by the
day. Many companies do not handle pricing well, and throw up their hands at "strategies" like
this: "We determine our costs and take our industry's traditional margins." Other common
mistakes are: Price is not revised often enough to capitalize on market changes; price is set
 Pricing Strategy

independently of the rest of the marketing mix rather than as an intrinsic element of market-
positioning strategy; and price is not varied enough for different product items, market segments,
distribution channels, and purchase occasions.
Others have a different attitude: They use price as a key strategic tool. These "power
pricers" have discovered the highly leveraged effect of price on the bottom line. They customize
prices and offerings based on segment value and costs.
The importance of pricing for profitability was demonstrated in a 1992 study by
McKinsey & Company. Examining 2,400 companies, McKinsey concluded that a 1 percent
improvement in price created an improvement in operating profit of 11.1 percent. By contrast, 1
percent improvements in variable cost, volume, and fixed cost produced profit improvements,
respectively, of only 7.8 percent, 3.3 percent, and 2.3 percent.
Effectively designing and implementing pricing strategies requires a thorough
understanding of consumer pricing psychology and a systematic approach to setting, adapting,
and changing prices.

Supply

Demand

Price

Quantity

Because there is a relationship between price and quantity demanded, it is important to

understand the impact of pricing on sales by estimating the demand curve for the product. For
existing products, experiments can be performed at prices above and below the current price in
order to determine the price elasticity of demand. Inelastic demand indicates that price increases
might be feasible.
 Pricing Strategy

Pricing in Competitive Markets :

Law of Demand: all other factors being the same, higher prices will lead to lower quantities
being demanded.

Price Elasticity of Demand(e) = % change in Quantity Demanded / % change in Price.

Break Even Point: Point of zero profits, i.e., TR = TC.
BEP Quantity: F/[P - UVC]
 Pricing Strategy

Consider this matrix:

There are many ways to price a product which have been discussed in detail in the paper.

Premium Pricing.
Penetration Pricing.
Economy Pricing.
Price Skimming.
Psychological Pricing.
Product Line Pricing.
Optional Product Pricing.
Captive Products Pricing .
Product Bundle Pricing.
Promotional Pricing.
Geographical Pricing.
Value Pricing.
A successful pricing strategy must be built on a solid analytical foundation which goes well
beyond high-level customer values or competitive anecdotes. It requires quantified models of
customer decision-making, competitive economics, and segmented internal economics.
 Pricing Strategy

Common pricing mistakes :

Pricing is too cost oriented. Companies do not take enough account of the overall market
demand and consumer psychology.
Prices are not revised often enough to take advantage of changed conditions in the
marketplace.
Prices are set independently of the rest of the marketing plan.
Prices are not varied enough for different product items and market segments.
Prices are set to match or better a competitor without justification or analysis.

Objectives in Setting Price :

• Increase profits
– Attract new customers
– Maintain current customers
– Increase profit per customer
– Introduce new product
• Generate cash
• Improve ROI
How to Attract New Customers :
• Introductory coupons / discounts
– provide incentive
– maintain reference price
• Trial offers
– increase familiarity
– reduce risk
• Problem
– perceived as unfair

Maintain Current Customers :

• Meet competition
 Pricing Strategy

– matching prices
– add to bundle (as long as customers want it!)
• Create barriers to exit
– contracts / subscriptions
– automatic billing
– phone numbers (no longer in the U.S.)
– family plans
• Provide loyalty programs
– frequent flyer
– Starbuck cards

Increase Profit per Customer :

• Increase prices
– reduce product? (candy bar pricing)
– justify/ notify / base on costs
• Adjust product mix
– sales incentives for more profitable business
• Adjust customer mix
– teenagers vs. seniors
• Charge for extras
– what’s valuable to customer and cheap to company
• Get money up front
– Prepaid subscriptions
 Pricing Strategy

CONCERNS IN SETTING PRICE : 4C’s

Competition Customer
Cost Custom

PRICING MODELS :
• Cost-based Pricing
• Value-based Pricing
• Flat-Rate Pricing
• Ala-Carte Pricing
• Two-Part Pricing
• Peak Load / Congestion Pricing
• Dynamic Pricing

Cost-based vs. Value-based

Cost Based Value Based
1. Most Common pricing method 1. Optimal Profits
2. Easiest Pricing Method 2. Requires Research
3. Considered Fair 3. Complicated to administer
4. Difficult to allocate fixed costs 4. Can be considered unfair
5. Sub-optimal Profits
Flat-Rate Pricing
• Single rate per time period:
– PROS:
• provides unlimited use
• increases use
• simple to explain & bill
• popular with customers / low risk
– CONS:
• difficult to predict average price
• unfair in that some people subsidize others
• fair in that charges are predictable
 Pricing Strategy

Ala-Carte Pricing
Variable rate depending on use:
– PROS:
• considered fair
– greater choice
– greater control
– CONS:
• more difficult to explain
• more difficult to bill
• more risk

Two-part Pricing I
Combines flat rate plus variable:
e.g., monthly fee plus cost per minute (declining?)
– PROS
• spreads costs more fairly
– CONS
• perceived as hassle
• unpredictable
Two-Part Pricing II
Combines down-payment & flat rate per month:
– PROS:
• covers fixed costs immediately
• spreads customer’s costs
• fits customer’s monthly budget
• generates financing revenues
 • predictable / low risk
– CONS:
• increases total cost to customer
• requires long-term billing

Peak Load / Congestion Pricing

Variable rate depending on time of day or week:
– PROS:
• spreads use
• encourages use in unpopular time
• considered fair
• easy to explain
– CONS:

• difficult to bill
 Pricing Strategy

Dynamic Pricing
Variable rate for each customer:
– PROS:
• maximizes profit per customer
– CONS:
• difficult to implement
• requires detailed demand schedule
• difficult to explain
• considered unfair

Consumer Psychology and Pricing

Many economists assume that consumers are "price takers" and accept prices at "face
value" or as given. Marketers recognize that consumers often actively process price information,
interpreting prices in terms of their knowledge from prior purchasing experience, formal
communications (advertising, sales calls, and brochures), informal communications (friends,
colleagues, or family members), and point-of-purchase or online resources. Purchase decisions
are based on how consumers perceive prices and what they consider to be the current actual
price—not the marketer's stated price. They may have a lower price threshold below which
prices may signal inferior or unacceptable quality, as well as an upper price threshold above
which prices are prohibitive and seen as not worth the money.
Understanding how consumers arrive at their perceptions of prices is an important
marketing priority. Here we consider three key topics—reference prices, price-quality inferences,
and price endings.
REFERENCE PRICES
Prior research has shown that although consumers may have fairly good knowledge of
the range of prices involved, surprisingly few can recall specific prices of products accurately.
When examining products, however, consumers often employ reference prices. In considering
an observed price, consumers often compare it to an internal reference price (pricing information
from memory) or an external frame of reference (such as a posted "regular retail price").
 All types of reference prices are possible. Sellers often attempt to manipulate reference
prices. For example, a seller can situate its product among expensive products to imply that it
belongs in the same class. Department stores will display women's apparel in separate
departments differentiated by price; dresses found in the more expensive department are assumed
to be of better quality. Reference-price thinking is also encouraged by stating a high
manufacturer's suggested price, or by indicating that the product was priced much higher
originally, or by pointing to a competitor's high price.
Clever marketers try to frame the price to signal the best value possible. For example, a
relatively more expensive item can be seen as less expensive by breaking the price down into
smaller units. A $500 annual membership may be seen as more expensive than "under $50 a
month" even if the totals are the same
When consumers evoke one or more of these frames of reference, their perceived price
can vary from the stated price. Research on reference prices has found that "unpleasant
surprises"—when perceived price is lower than the stated price—can have a greater impact on
purchase likelihood than pleasant surprises.
 Pricing Strategy

PRICE-QUALITY INFERENCES
Many consumers use price as an indicator of quality. Image pricing is especially effective
with ego-sensitive products such as perfumes and expensive cars. A $100 bottle of perfume
might contain $10 worth of scent, but gift givers pay $100 to communicate their high regard for
the receiver.
Price and quality perceptions of cars interact. Higher-priced cars are perceived to possess
high quality. Higher-quality cars are likewise perceived to be higher priced than they actually
are. When alternative information about true quality is available, price becomes a less significant
indicator of quality. When this information is not available, price acts as a signal of quality.
Some brands adopt scarcity as a means to signify quality and justify premium pricing.
Some automakers have bucked the massive discounting craze that shook the industry and are
producing smaller batches of new models, creating a buzz around them, and using the demand to
raise the sticker price. Waiting lists, once reserved for limited-edition cars like Ferraris, are
becoming more common for mass-market models, including Volkswagen and Acura SUVs and
Toyota and Honda minivans.

PRICE CUES Consumer perceptions of prices are also affected by alternative pricing
strategies. Many sellers believe that prices should end in an odd number. Many customers see a
stereo amplifier priced at $299 instead of $300 as a price in the $200 range rather than $300
range. Research has shown that consumers tend to process prices in a "left-to-right" manner
rather than by rounding. Price encoding in this fashion is important if there is a mental price
break at the higher, rounded price. Another explanation for "9" endings is that they convey the
notion of a discount or bargain, suggesting that if a company wants a high-price image, it should
avoid the odd-ending tactic. One study even showed that demand was actually increased one-
third by raising the price of a dress from $34 to $39, but demand was unchanged when the price
was increased from $34 to $44.
Prices that end with "0" and "5" are also common in the marketplace as they are thought to be
easier for consumers to process and retrieve from memory. "Sale" signs next to prices have been
shown to spur demand, but only if not overused: Total category sales are highest when some, but
not all, items in a category have sale signs; past a certain point, use of additional sale signs will
cause total category sales to fall.
Setting the Price
A firm must set a price for the first time when it develops a new product, when it introduces its
regular product into a new distribution channel or geographical area, and when it enters bids on
new contract work. The firm must decide where to position its product on quality and price. Most
markets have three to five price points or tiers. Marriott Hotels is good at developing different
brands for different price points: Marriott Vacation Club—Vacation Villas (highest price),
Marriott Marquis (high price), Marriott (high-medium price), Renaissance (medium-high price),
Courtyard (medium price), Towne Place Suites (medium-low price), Fairfield Inn (low price).
The firm has to consider many factors in setting its pricing policy. We will describe a six-step
procedure:
Selecting the pricing objective;
Determining demand;
 Pricing Strategy

Estimating costs;
Analyzing competitors' costs, prices, and offers;
Selecting a pricing method; and

Selecting the final price.

Fig : Setting Pricing Policy
Price Segmentation
• Big opportunity:
– Computer allows finer discrimination

– Customers want choice but not confusion

 Pricing Strategy

Segments

Consumer type : Use of product

• age • sports information,

• sex • financial reports ,
• income • information, etc.
• Education
• geography, etc. Urgency of need
Service level

• Speed , • immediate,
• quality, • soon ,
• 7/24/365 , • overnight
• options / content

Volume of Use Time of use

• Emergency Only , • Off-peak,

• Limited Usage, • Normal working
• Quantity Discount , hours ,
• Unlimited Usage • unrestricted

Length of Contract Longevity of customer

• 1, 2, 3 year sliding • special extras for

scale longevity

Pricing Over Product Life Cycle :

Step 1: Selecting the Pricing Objective
The company first decides where it wants to position its market offering. The clearer a firm's
objectives, the easier it is to set price. A company can pursue any of five major objectives
 Pricing Strategy

through pricing: survival, maximum current profit, maximum market share, maximum market
skimming, or product-quality leadership.
SURVIVAL Companies pursue survival as their major objective if they are plagued with
overcapacity, intense competition, or changing consumer wants. As long as prices cover variable
costs and some fixed costs, the company stays in business. Survival is a short-run objective; in
the long run, the firm must learn how to add value or face extinction.
MAXIMUM CURRENT PROFIT Many companies try to set a price that will maximize
current profits. They estimate the demand and costs associated with alternative prices and choose
the price that produces maximum current profit, cash flow, or rate of return on investment. This
strategy assumes that the firm has knowledge of its demand and cost functions; in reality, these
are difficult to estimate. In emphasizing current performance, the company may sacrifice long-
run performance by ignoring the effects of other marketing-mix variables, competitors' reactions,
and legal restraints on price.
MAXIMUM MARKET SHARE Some companies want to maximize their market share.
They believe that a higher sales volume will lead to lower unit costs and higher long-run profit.
They set the lowest price, assuming the market is price sensitive. Texas Instruments (TI) has
practiced this market-penetration pricing. TI would build a large plant, set its price as low as
possible, win a large market share, experience falling costs, and cut its price further as costs fall.
The following conditions favor setting a low price:
The market is highly price sensitive, and a low price stimulates market growth;
Production and distribution costs fall with accumulated production experience; and
A low price discourages actual and potential competition.
Penetration: Starts at lowest possible price
PROS: penetrates market quickly , keeps out competition
CONS: creates low reference price , misses full profit potential
MAXIMUM MARKET SKIMMING Companies unveiling a new technology favor
setting high prices to maximize market skimming. Sony is a frequent practitioner of market-
skimming pricing, where prices start high and are slowly lowered over time. When Sony
introduced the world's first high-definition television (HDTV) to the Japanese market in 1990, it
was priced at $43,000. So that Sony could "skim" the maximum amount of revenue from the
various segments of the market, the price dropped steadily through the years—a 28-inch HDTV
cost just over $6,000 in 1993 and a 42-inch HDTV cost about $1,200 in 2004.
Market skimming makes sense under the following conditions:
A sufficient number of buyers have a high current demand;
The unit costs of producing a small volume are not so high that they cancel the advantage
of charging what the traffic will bear;
The high initial price does not attract more competitors to the market;
The high price communicates the image of a superior product.
Skimming: Adjusts prices down over time:
PROS: skims off maximum profit for each segment & establishes high reference price
CONS: attracts competition, difficult to administer

PRODUCT -QUALITY LEADERSHIP A company might aim to be the product-

quality leader in the market. Many brands strive to be "affordable luxuries"—products or
services characterized by high levels of perceived quality, taste, and status with a price just high
 Pricing Strategy

enough not to be out of consumers' reach. Brands such as Starbucks coffee, Aveda shampoo,
Victoria's Secret lingerie, BMW cars, and Viking ranges have been able to position themselves
as quality leaders in their categories, combining quality, luxury, and premium prices with an
intensely loyal customer base.
OTHER OBJECTIVES Nonprofit and public organizations may have other pricing
objectives. A university aims for partial cost recovery, knowing that it must rely on private gifts
and public grants to cover the remaining costs. A nonprofit hospital may aim for full cost
recovery in its pricing. A nonprofit theater company may price its productions to fill the
maximum number of theater seats. A social service agency may set a service price geared to
client income. Whatever the specific objective, businesses that use price as a strategic tool will
profit more than those who simply let costs or the market determine their pricing.

Step 2: Determining Demand

Each price will lead to a different level of demand and therefore have a different impact on a
company's marketing objectives. The relation between alternative prices and the resulting current
demand is captured in a demand curve. In the normal case, demand and price are inversely
related: The higher the price, the lower the demand. In the case of prestige goods, the demand
curve sometimes slopes upward. A perfume company raised its price and sold more perfume
rather than less! Some consumers take the higher price to signify a better product. However, if
the price is too high, the level of demand may fall.
PRICE SENSITIVITY
The demand curve shows the market's probable purchase quantity at alternative prices. It
sums the reactions of many individuals who have different price sensitivities. The first step in
estimating demand is to understand what affects price sensitivity. Generally speaking, customers
are most price sensitive to products that cost a lot or are bought frequently. They are less price
sensitive to low-cost items or items they buy infrequently. They are also less price sensitive
when price is only a small part of the total cost of obtaining, operating, and servicing the product
over its lifetime. A seller can charge a higher price than competitors and still get the business if
the company can convince the customer that it offers the lowest total cost of ownership (TCO).
Although the Internet increases the opportunity for price-sensitive buyers to find and
favor lower-price sites, many buyers may not be that price sensitive. McKinsey conducted a
 study and found that 89 percent of a sample of Internet customers visited only one book site, 84
percent visited only one toy site, and 81 percent visited only one music site, which indicates that
there is less price-comparison shopping taking place on the Internet than is possible.
Companies need to understand the price sensitivity of their customers and prospects and
the trade-offs people are willing to make between price and product characteristics. Targeting
only price-sensitive consumers may in fact be "leaving money on the table."
(a) Inelastic Demand (b) Elastic Demand

$15 $15
$15
$10 $10

100 105 50 150

Quantity Demanded per Period Quantity Demanded per Period
 Pricing Strategy

ESTIMATING DEMAND CURVES

Most companies make some attempt to measure their demand curves using several
different methods.
Statistical analysis of past prices, quantities sold, and other factors can reveal their
relationships. The data can be longitudinal (over time) or cross-sectional (different locations at
the same time). Building the appropriate model and fitting the data with the proper statistical
techniques calls for considerable skill.
Price experiments can be conducted. Bennett and Wilkinson systematically varied the
prices of several products sold in a discount store and observed the results. An alternative
approach is to charge different prices in similar territories to see how sales are affected. Still
another approach is to use the Internet. An e-business could test the impact of a 5 percent price
increase by quoting a higher price to every fortieth visitor to compare the purchase response.
However, it must do this carefully and not alienate customers, as happened when Amazon price-
tested discounts of 30 percent, 35 percent, and 40 percent for DVD buyers, only to find that those
receiving the 30 percent discount were upset.
Surveys can explore how many units consumers would buy at different proposed prices,
although there is always the chance that they might understate their purchase intentions at higher
prices to discourage the company from setting higher prices.
In measuring the price-demand relationship, the market researcher must control for
various factors that will influence demand. The competitor's response will make a difference.
Also, if the company changes other marketing-mix factors besides price, the effect of the price
change itself will be hard to isolate. Nagle presents an excellent summary of the various methods
for estimating price sensitivity and demand.
PRICE ELASTICITY OF DEMAND
Marketers need to know how responsive, or elastic, demand would be to a change in
price. Consider the two demand curves in Figure . With demand curve (a), a price increase from
$10 to $15 leads to a relatively small decline in demand from 105 to 100. With demand curve
(b), the same price increase leads to a substantial drop in demand from 150 to 50. If demand
hardly changes with a small change in price, we say the demand is inelastic. If demand changes
considerably, demand is elastic. The higher the elasticity, the greater the volume growth
resulting from a 1 percent price reduction.
Demand is likely to be less elastic under the following conditions:
There are few or no substitutes or competitors;
Buyers do not readily notice the higher price;
Buyers are slow to change their buying habits;
Buyers think the higher prices are justified.
If demand is elastic, sellers will consider lowering the price. A lower price will produce more
total revenue. This makes sense as long as the costs of producing and selling more units do not
increase disproportionately.
It is a mistake to not consider the price elasticity of customers and their needs in
developing marketing programs. In 1997, the Metropolitan Transit Authority in New York
introduced a new purchase plan for subway riders that discounted fares after passes were used 47
times in a month. Critics pointed out that the special fare did not benefit those customers whose
demand was most elastic, suburban off-peak riders who used the subway the least. Commuters'
demand curve is perfectly inelastic; no matter what happens to the fare, these people must get to
work and get back home.
 Pricing Strategy

Price elasticity depends on the magnitude and direction of the contemplated price change.
It may be negligible with a small price change and substantial with a large price change. It may
differ for a price cut versus a price increase, and there may be a price indifference band within
which price changes have little or no effect. A McKinsey pricing study estimated that the price
indifference band can range as large as 17 percent for mouthwash, 13 percent for batteries, 9
percent for small appliances, and 2 percent for certificates of deposit.
Finally, long-run price elasticity may differ from short-run elasticity. Buyers may
continue to buy from a current supplier after a price increase, but they may eventually switch
suppliers. Here demand is more elastic in the long run than in the short run, or the reverse may
happen: Buyers may drop a supplier after being notified of a price increase but return later. The
distinction between short-run and long-run elasticity means that sellers will not know the total
effect of a price change until time passes.

Step 3: Estimating Costs

Demand sets a ceiling on the price the company can charge for its product. Costs set the
floor. The company wants to charge a price that covers its cost of producing, distributing, and
selling the product, including a fair return for its effort and risk. Yet, when companies price
products to cover full costs, the net result is not always profitability.
TYPES OF COSTS AND LEVELS OF PRODUCTION
A company's costs take two forms, fixed and variable. Fixed costs (also known as
overhead) are costs that do not vary with production or sales revenue. A company must pay bills
each month for rent, heat, interest, salaries, and so on, regardless of output.
Variable costs vary directly with the level of production. For example, each hand
calculator produced by Texas Instruments involves the cost of plastic, microprocessor chips,
packaging, and the like. These costs tend to be constant per unit produced. They are called
variable because their total varies with the number of units produced.
Total costs consist of the sum of the fixed and variable costs for any given level of
production. Average cost is the cost per unit at that level of production; it is equal to total costs
divided by production. Management wants to charge a price that will at least cover the total
production costs at a given level of production.
 To price intelligently, management needs to know how its costs vary with different levels
of production. Take the case in which a company such as TI has built a fixed-size plant to
produce 1,000 hand calculators a day. The cost per unit is high if few units are produced per day.
As production approaches 1,000 units per day, the average cost falls because the fixed costs are
spread over more units. Short-run average cost increases after 1,000 units, because the plant
becomes inefficient: Workers have to line up for machines, machines break down more often,
and workers get in each others' way .
ACCUMULATED PRODUCTION
Suppose TI runs a plant that produces 3,000 hand calculators per day. As TI gains
experience producing hand calculators, its methods improve. Workers learn shortcuts, materials
flow more smoothly, and procurement costs fall. The result, as Figure 14.4 shows, is that average
cost falls with accumulated production experience. Thus the average cost of producing the first
100,000 hand calculators is $10 per calculator. When the company has produced the first
200,000 calculators, the average cost has fallen to $9. After its accumulated production
experience doubles again to 400,000, the average cost is $8. This decline in the average cost with
accumulated production experience is called the experience curve or learning curve.
 Pricing Strategy

Now suppose three firms compete in this industry, TI, A, and B. TI is the lowest-cost
producer at $8, having produced 400,000 units in the past. If all three firms sell the calculator for
$10, TI makes $2 profit per unit, A makes $1 per unit, and B breaks even. The smart move for TI
would be to lower its price to $9. This will drive B out of the market, and even A may consider
leaving. TI will pick up the business that would have gone to B (and possibly A). Furthermore,
price-sensitive customers will enter the market at the lower price. As production increases
beyond 400,000 units, TI's costs will drop still further and faster and more than restore its profits,
even at a price of $9. TI has used this aggressive pricing strategy repeatedly to gain market share
and drive others out of the industry.
Experience-curve pricing, nevertheless, carries major risks. Aggressive pricing might
give the product a cheap image. The strategy also assumes that competitors are weak followers.
It leads the company into building more plants to meet demand, while a competitor innovates a
lower-cost technology. The market leader is now stuck with the old technology. Most
experience-curve pricing has focused on manufacturing costs, but all costs can be improved on,
including marketing costs. If three firms are each investing a large sum of money in
telemarketing, the firm that has used it the longest might achieve the lowest costs. This firm can
charge a little less for its product and still earn the same return, all other costs being equal.
ACTIVITY-BASED COST ACCOUNTING
Today's companies try to adapt their offers and terms to different buyers. A manufacturer,
for example, will negotiate different terms with different retail chains. One retailer may want
daily delivery (to keep inventory lower) while another may accept twice-a-week delivery in
order to get a lower price. The manufacturer's costs will differ with each chain, and so will its
profits. To estimate the real profitability of dealing with different retailers, the manufacturer
needs to use activity-based cost (ABC) accounting instead of standard cost accounting.
ABC accounting tries to identify the real costs associated with serving each customer. It
allocates indirect costs like clerical costs, office expenses, supplies, and so on, to the activities
that use them, rather than in some proportion to direct costs. Both variable and overhead costs
are tagged back to each customer. Companies that fail to measure their costs correctly are not
measuring their profit correctly and are likely to misallocate their marketing effort. The key to
effectively employing ABC is to define and judge "activities" properly. One proposed time-
based solution calculates the cost of one minute of overhead and then decides how much of this
cost each activity uses.
TARGET COSTING
Costs change with production scale and experience. They can also change as a result of a
concentrated effort by designers, engineers, and purchasing agents to reduce them through target
costing. Market research is used to establish a new product's desired functions and the price at
which the product will sell, given its appeal and competitors' prices. Deducting the desired profit
margin from this price leaves the target cost that must be achieved. Each cost element—design,
engineering, manufacturing, sales—must be examined, and different ways to bring down costs
must be considered. The objective is to bring the final cost projections into the target cost range.
If this is not possible, it may be necessary to stop developing the product because it could not sell
for the target price and make the target profit. To hit price and margin targets, marketers of
9Lives® brand of cat food employed target costing to bring their price down to "four cans for a
dollar" via a reshaped package and redesigned manufacturing processes. Even with lower prices,
profits for the brand doubled.
 Pricing Strategy

Step 4: Analyzing Competitors' Costs, Prices, and Offers

Within the range of possible prices determined by market demand and company costs, the firm
must take competitors' costs, prices, and possible price reactions into account. The firm should
first consider the nearest competitor's price. If the firm's offer contains features not offered by the
nearest competitor, their worth to the customer should be evaluated and added to the competitor's
price. If the competitor's offer contains some features not offered by the firm, their worth to the
customer should be evaluated and subtracted from the firm's price. Now the firm can decide
whether it can charge more, the same, or less than the competitor. But competitors can also
change their prices in reaction to the price set by the firm.

Step 5: Selecting a Pricing Method

Given the three Cs—the customers' demand schedule, the cost function, and competitors'
prices—the company is now ready to select a price. The three major considerations in price
setting : Costs set a floor to the price. Competitors' prices and the price of substitutes provide an
orienting point. Customers' assessment of unique features establishes the price ceiling.
Companies select a pricing method that includes one or more of these three considerations. We
will examine six price-setting methods: markup pricing, target-return pricing, perceived-value
pricing, value pricing, going-rate pricing, and auction-type pricing.

MARKUP PRICING The most elementary pricing method is to add a standard markup to
the product's cost. Construction companies submit job bids by estimating the total project cost
and adding a standard markup for profit. Lawyers and accountants typically price by adding a
standard markup on their time and costs.

TARGET-RETURN PRICING In target-return pricing, the firm determines the price that
would yield its target rate of return on investment (ROI). Target pricing is used by General
Motors, which prices its automobiles to achieve a 15 to 20 percent ROI. This method is also used
by public utilities, which need to make a fair return on investment.
PERCEIVED-VALUE PRICING An increasing number of companies now base their
price on the customer's perceived value. They must deliver the value promised by their value
proposition, and the customer must perceive this value. They use the other marketing-mix
elements, such as advertising and sales force, to communicate and enhance perceived value in
buyers' minds. Perceived value is made up of several elements, such as the buyer's image of the
product performance, the channel deliverables, the warranty quality, customer support, and softer
attributes such as the supplier's reputation, trustworthiness, and esteem. Furthermore, each
potential customer places different weights on these different elements, with the result that some
will be price buyers, others will be value buyers, and still others will be loyal buyers. Companies
need different strategies for these three groups. For price buyers, companies need to offer
stripped-down products and reduced services. For value buyers, companies must keep innovating
new value and aggressively reaffirming their value. For loyal buyers, companies must invest in
relationship building and customer intimacy.
 Pricing Strategy

VALUE PRICING In recent years, several companies have adopted value pricing: They win
loyal customers by charging a fairly low price for a high-quality offering. Among the best
practitioners of value pricing are IKEA and Southwest Airlines. In the early 1990s, Procter &
Gamble created quite a stir when it reduced prices on supermarket staples such as Pampers and
Luvs diapers, liquid Tide detergent, and Folger's coffee to value price them. In the past, a brand-
loyal family had to pay what amounted to a $725 premium for a year's worth of P&G products
versus private-label or low-priced brands. To offer value prices, P&G underwent a major
overhaul. It redesigned the way it developed, manufactured, distributed, priced, marketed, and
sold products to deliver better value at every point in the supply chain.
Value pricing is not a matter of simply setting lower prices; it is a matter of re-engineering the
company's operations to become a low-cost producer without sacrificing quality, and lowering
prices significantly to attract a large number of value-conscious customers. An important type of
value pricing is everyday low pricing (EDLP), which takes place at the retail level. A retailer
who holds to an EDLP pricing policy charges a constant low price with little or no price
promotions and special sales. These constant prices eliminate week-to-week price uncertainty
and can be contrasted to the "high-low" pricing of promotion-oriented competitors. In high-low
pricing, the retailer charges higher prices on an everyday basis but then runs frequent promotions
in which prices are temporarily lowered below the EDLP level. The two different pricing
strategies have been shown to affect consumer price judgments—deep discounts (EDLP) can
lead to lower perceived prices by consumers over time than frequent, shallow discounts (high-
low), even if the actual averages are the same.
In recent years, high-low pricing has given way to EDLP at such widely different venues as
General Motors' Saturn car dealerships and upscale department stores such as Nordstrom; but the
king of EDLP is surely Wal-Mart, which practically defined the term. Except for a few sale items
every month, Wal-Mart promises everyday low prices on major brands. "It's not a short-term
strategy," says one Wal-Mart executive. "You have to be willing to make a commitment to it,
and you have to be able to operate with lower ratios of expense than everybody else."
Some retailers have even based their entire marketing strategy around what could be called
extreme everyday low pricing. Partly fueled by an economic downturn, once unfashionable
"dollar stores" are gaining in popularity:
The most important reason retailers adopt EDLP is that constant sales and promotions are costly
and have eroded consumer confidence in the credibility of everyday shelf prices. Consumers also
have less time and patience for such time-honored traditions as watching for supermarket
specials and clipping coupons. Yet, there is no denying that promotions create excitement and
draw shoppers. For this reason, EDLP is not a guarantee of success. As supermarkets face
heightened competition from their counterparts and from alternative channels, many find that the
key to drawing shoppers is using a combination of high-low and everyday low pricing strategies,
with increased advertising and promotions.

GOING-RATE PRICING In going-rate pricing, the firm bases its price largely on
competitors' prices. The firm might charge the same, more, or less than major competitor(s). In
oligopolistic industries that sell a commodity such as steel, paper, or fertilizer, firms normally
charge the same price. The smaller firms "follow the leader," changing their prices when the
market leader's prices change rather than when their own demand or costs change. Some firms
may charge a slight premium or slight discount, but they preserve the amount of difference. Thus
 Pricing Strategy

minor gasoline retailers usually charge a few cents less per gallon than the major oil companies,
without letting the difference increase or decrease.
Going-rate pricing is quite popular. Where costs are difficult to measure or competitive response
is uncertain, firms feel that the going price is a good solution because it is thought to reflect the
industry's collective wisdom.

AUCTION-TYPE PRICING Auction-type pricing is growing more popular, especially

with the growth of the Internet. There are over 2,000 electronic marketplaces selling everything
from pigs to used vehicles to cargo to chemicals. One major purpose of auctions is to dispose of
excess inventories or used goods. Companies need to be aware of the three major types of
auctions and their separate pricing procedures.
English auctions (ascending bids). One seller and many buyers. On sites such as Yahoo! and
eBay, the seller puts up an item and bidders raise the offer price until the top price is reached.
English auctions are being used today for selling antiques, cattle, real estate, and used equipment
and vehicles. After seeing ticket brokers and scalpers reap millions by charging what the market
would bear, Ticketmaster Corp. began auctioning the best seats to concerts in late 2003 through
its Web site.
Dutch auctions (descending bids). One seller and many buyers, or one buyer and many sellers.
In the first kind, an auctioneer announces a high price for a product and then slowly decreases
the price until a bidder accepts the price. In the other, the buyer announces something that he
wants to buy and then potential sellers compete to get the sale by offering the lowest price. Each
seller sees what the last bid is and decides whether to go lower. FreeMarkets.com helped Royal
Mail Group pic, the United Kingdom's public mail service company, save approximately 2.5
million pounds in part via an auction where 25 airlines bid for its international freight business.
Sealed-bid auctions. Would-be suppliers can submit only one bid and cannot know the other
bids. The U.S. government often uses this method to procure supplies. A supplier will not bid
below its cost but cannot bid too high for fear of losing the job. The net effect of these two pulls
can be described in terms of the bid's expected profit. Using expected profit for setting price
makes sense for the seller that makes many bids. The seller who bids only occasionally or who
needs a particular contract badly will not find it advantageous to use expected profit. This
criterion does not distinguish between a $1,000 profit with a 0.10 probability and a $125 profit
with a 0.80 probability. Yet the firm that wants to keep production going would prefer the second
contract to the first.

Step 6: Selecting the Final Price

Pricing methods narrow the range from which the company must select its final price. In
selecting that price, the company must consider additional factors, including the impact of other
marketing activities, company pricing policies, gain-and-risk-sharing pricing, and the impact of
price on other parties.
IMPACT OF OTHER MARKETING ACTIVITIES The final price must take into
account the brand's quality and advertising relative to the competition. In a classic study, Farris
and Reibstein examined the relationships among relative price, relative quality, and relative
advertising for 227 consumer businesses, and found the following:
 Pricing Strategy

Brands with average relative quality but high relative advertising budgets were able to
charge premium prices. Consumers apparently were willing to pay higher prices for
known products than for unknown products.
Brands with high relative quality and high relative advertising obtained the highest
prices. Conversely, brands with low quality and low advertising charged the lowest
prices.
The positive relationship between high prices and high advertising held most strongly in
the later stages of the product life cycle for market leaders.
These findings suggest that price is not as important as quality and other benefits in the market
offering. One study asked consumers to rate the importance of price and other attributes in using
online retailing. Only 19 percent cared about price; far more cared about customer support (65
percent), on-time delivery (58 percent), and product shipping and handling (49 percent)

COMPANY PRICING POLICIES The price must be consistent with company pricing
policies. At the same time, companies are not averse to establishing pricing penalties under
certain circumstances.
Airlines charge $150 to those who change their reservations on discount tickets. Banks charge
fees for too many withdrawals in a month or for early withdrawal of a certificate of deposit. Car
rental companies charge $50 to $100 penalties for no-shows for specialty vehicles. Although
these policies are often justifiable, they must be used judiciously so as not to unnecessarily
alienate customers.
Many companies set up a pricing department to develop policies and establish or approve
decisions. The aim is to ensure that salespeople quote prices that are reasonable to customers and
profitable to the company. Dell Computer has developed innovative pricing techniques.

GAIN-AND-RISK-SHARING PRICING Buyers may resist accepting a seller's

proposal because of a high perceived level of risk. The seller has the option of offering to absorb
part or all of the risk if it does not deliver the full promised value. Consider the following.

STEALTH PRICE INCREASES

With consumers stubbornly resisting higher prices, companies are trying to figure out how to
increase revenue without really raising prices. Increasingly, the solution has been through the
addition of fees for what had once been free features. Although some consumers abhor "nickel-
and-dime" pricing strategies, small additional charges can add up to a substantial source of
revenue.
The numbers can be staggering. Fees for consumers who pay bills online, bounce checks, or use
automated teller machines bring banks an estimated $30 billion annually. Retailers Target and
Best Buy charge a 15 percent "restocking fee" for returning electronic products. Credit card late
payments—up by 11 percent in 2003—exceed $10 billion in total. The telecommunications
industry in general has been aggressive at adding fees for setup, change-of-service, service
termination, directory assistance, regulatory assessment, number portability, and cable hookup
and equipment, costing consumers billions of dollars. By charging its long-distance customers a
new 99-cent monthly "regulatory assessment fee," AT&T could bring in as much as $475
million.
This explosion of fees has a number of implications. Given that list prices stay fixed, they may
result in inflation being understated . They also make it harder for consumers to compare
 Pricing Strategy

competitive offerings. Although various citizen groups have been formed to pressure companies
to roll back some of these fees, they don't always get a sympathetic ear from state and local
governments who have been guilty of their own array of fees, fines, and penalties to raise
necessary revenue.
Companies justify the extra fees as the only fair and viable way to cover expenses without losing
customers. Many argue that it makes sense to charge a premium for added services that cost
more to provide, rather than charge all customers the same amount regardless of whether or not
they use the extra service. Breaking out charges and fees according to the services involved is
seen as a way to keep the basic costs low. Companies also use fees as a means to weed out
unprofitable customers or change their behavior. Some airlines now charge passengers $50 for
paper tickets and $25 for every bag over 50 pounds.
Ultimately, the viability of extra fees will be decided in the marketplace and by the willingness
of consumers to vote with their wallets and pay the fees or vote with their feet and move on.

IMPACT OF PRICE ON OTHER PARTIES Management must also consider the reactions of
other parties to the contemplated price. How will distributors and dealers feel about it? If they do
not make enough profit, they may not choose to bring the product to market. Will the sales force
be willing to sell at that price? How will competitors react? Will suppliers raise their prices when
they see the company's price? Will the government intervene and prevent this price from being
charged?
While Wal-Mart's relentless drive to squeeze out costs and lower prices has benefited consumers,
the downward price pressure is taking a big toll on suppliers such as Vlasic.

ADAPTING THE PRICE

Companies usually do not set a single price, but rather a pricing structure that reflects variations
in geographical demand and costs, market-segment requirements, purchase timing, order levels,
delivery frequency, guarantees, service contracts, and other factors. As a result of discounts,
allowances, and promotional support, a company rarely realizes the same profit from each unit of
a product that it sells. Here we will examine several price-adaptation strategies: geographical
pricing, price discounts and allowances, promotional pricing, and differentiated pricing.
Geographical Pricing (Cash, Countertrade, Barter)
In geographical pricing the company decides how to price its products to different customers in
different locations and countries.
Price Discounts and Allowances
Most companies will adjust their list price and give discounts and allowances for early payment,
volume purchases, and off-season buying. Companies must do this carefully or find that their
profits are much less than planned.
Discount pricing has become the modus operandi of a surprising number of companies offering
both products and services. Some product categories tend to self-destruct by always being on
sale. Salespeople, in particular, are quick to give discounts in order to close a sale. But word can
get around fast that the company's list price is "soft," and discounting becomes the norm. The
discounts undermine the value perceptions of the offerings.
Some companies in an overcapacity situation are tempted to give discounts or even begin to
supply a retailer with a store brand version of their product at a deep discount. Because the store
brand is priced lower, however, it may start making inroads on the manufacturer's brand.
Manufacturers should stop to consider the implications of supplying products at a discount to
 Pricing Strategy

retailers because they may end up losing long-run profits in an effort to meet short-run volume
goals. When automakers get rebate-happy, the market just sits back and waits for a deal. When
Ford was able to buck that trend, it achieved positive results.

FORD
In 2003, at a time when other American auto companies were emphasizing rebates and 0 percent
loans, Ford Motor Company actually raised average prices through "smart pricing." The
company analyzed sales data from dealerships to predict which prices and incentives would be
the most effective for different models in different markets. More marketing funds were allocated
to high-margin but slow-selling models, such as the F-150 truck, as well as to push lucrative
options and extras. Ford offered only a $1,000 rebate on the Escape, a small sport utility vehicle,
but $3,000 on the slower-selling Explorer model. Ford actually increased market share during
this time and estimated that smart pricing contributed one-third of its profit.

Kevin Clancy, chairman of Copernicus, a major marketing research and consulting firm, found
that only between 15 and 35 percent of buyers in most categories are price sensitive. People with
higher incomes and higher product involvement willingly pay more for features, customer
service, quality, added convenience, and the brand name. So it can be a mistake for a strong,
distinctive brand to plunge into price discounting to respond to low-price attacks. At the same
time, discounting can be a useful tool if the company can gain concessions in return, such as
when the customer agrees to sign a three-year contract, is willing to order electronically, thus
saving the company money, or agrees to buy in truck-load quantities.
Sales management needs to monitor the proportion of customers who are receiving discounts,
the average discount, and the particular salespeople who are over relying on discounting.
Higher levels of management should conduct a net price analysis to arrive at the "real price" of
their offering. The real price is affected not only by discounts, but by many other expenses that
reduce the realized price: Suppose the company's list price is $3,000. The average discount is
$300. The company's promotional spending averages $450 (15% of the list price). Co-op
advertising money of $150 is given to retailers to back the product. The company's net price is
$2,100, not $3,000.
Promotional Pricing
Companies can use several pricing techniques to stimulate early purchase:

Loss-leader pricing. Supermarkets and department stores often drop the price on well-
known brands to stimulate additional store traffic. This pays if the revenue on the
additional sales compensates for the lower margins on the loss-leader items.
Manufacturers of loss-leader brands typically object because this practice can dilute the
brand image and bring complaints from retailers who charge the list price. Manufacturers
have tried to restrain intermediaries from loss-leader pricing through lobbying for retail-
price-maintenance laws, but these laws have been revoked.
Special-event pricing. Sellers will establish special prices in certain seasons to draw in
more customers. Every August, there are back-to-school sales.
Cash rebates. Auto companies and other consumer-goods companies offer cash rebates
to encourage purchase of the manufacturers' products within a specified time period.
Rebates can help clear inventories without cutting the stated list price.
 Pricing Strategy

Low-interest financing. Instead of cutting its price, the company can offer customers
low-interest financing. Automakers have even announced no-interest financing to attract
customers.
Longer payment terms. Sellers, especially mortgage banks and auto companies, stretch
loans over longer periods and thus lower the monthly payments. Consumers often worry
less about the cost (i.e., the interest rate) of a loan and more about whether they can
afford the monthly payment.
Warranties and service contracts. Companies can promote sales by adding a free or low-
cost warranty or service contract.
Psychological discounting. This strategy involves setting an artificially high price and
then offering the product at substantial savings; for example, "Was $359, now $299."
Illegitimate discount tactics are fought by the Federal Trade Commission and Better
Business Bureaus. Discounts from normal prices are a legitimate form of promotional
pricing.
Promotional-pricing strategies are often a zero-sum game. If they work, competitors copy them
and they lose their effectiveness. If they do not work, they waste money that could have been put
into other marketing tools, such as building up product quality and service or strengthening
product image through advertising.

Differentiated Pricing
Companies often adjust their basic price to accommodate differences in customers, products,
locations, and so on. Lands' End creates men's shirts in many different styles, weights, and levels
of quality. A men's white button-down shirt may cost as little as $18.50 or as much as $48.00.

Price discrimination occurs when a company sells a product or service at two or more prices that
do not reflect a proportional difference in costs. In first-degree price discrimination, the seller
charges a separate price to each customer depending on the intensity of his or her demand. In
second-degree price discrimination, the seller charges less to buyers who buy a larger volume. In
third-degree price discrimination, the seller charges different amounts to different classes of
buyers, as in the following cases:
Customer-segment pricing. Different customer groups are charged different prices for
the same product or service. For example, museums often charge a lower admission fee
to students and senior citizens.
Product-form pricing. Different versions of the product are priced differently but not
proportionately to their respective costs. Evian prices a 48-ounce bottle of its mineral
water at $2.00. It takes the same water and packages 1.7 ounces in a moisturizer spray for
$6.00. Through product-form pricing, Evian manages to charge $3.00 an ounce in one
form and about $.04 an ounce in another.
Image pricing. Some companies price the same product at two different levels based on
image differences. A perfume manufacturer can put the perfume in one bottle, give it a
name and image, and price it at $10 an ounce. It can put the same perfume in another
bottle with a different name and image and price it at $30 an ounce.
Channel pricing. Coca-Cola carries a different price depending on whether it is
purchased in a fine restaurant, a fast-food restaurant, or a vending machine.
 Pricing Strategy

Location pricing. The same product is priced differently at different locations even
though the cost of offering at each location is the same. A theater varies its seat prices
according to audience preferences for different locations.
Time pricing. Prices are varied by season, day, or hour. Public utilities vary energy rates
to commercial users by time of day and weekend versus weekday. Restaurants charge
less to "early bird" customers. Hotels charge less on weekends.
The airline and hospitality industries use yield management systems and yield pricing, by which
they offer discounted but limited early purchases, higher-priced late purchases, and the lowest
rates on unsold inventory just before it expires. Airlines charge different fares to passengers on
the same flight, depending on the seating class; the time of day (morning or night coach); the day
of the week (workday or weekend); the season; the person's company, past business, or status
(youth, military, senior citizen); and so on.
That's why on a flight from New York City to Miami you might have paid S200 and be sitting
across from someone who has paid $1,290. Take Continental Airlines: It launches 2,000 flights a
day and each flight has between 10 and 20 prices. Continental starts booking flights 330 days in
advance, and every flying day is different from every other flying day. At any given moment the
market has more than 7 million prices. And in a system that tracks the difference in prices and
the price of competitors' offerings, airlines collectively change 75,000 prices a day! It's a system
designed to punish procrastinators by charging them the highest possible prices.
The phenomenon of offering different pricing schedules to different consumers and dynamically
adjusting prices is exploding. Most consumers are probably not even aware of the degree to
which they are the targets of discriminatory pricing. For instance, catalog retailers like Victoria's
Secret routinely send out catalogs that sell identical goods except at different prices. Consumers
who live in a more free-spending zip code may see only the higher prices. Office product
superstore Staples also sends out office supply catalogs with different prices.
Some forms of price discrimination (in which sellers offer different price terms to different
people within the same trade group) are illegal. However, price discrimination is legal if the
seller can prove that its costs are different when selling different volumes or different qualities of
the same product to different retailers. Predatory pricing—selling below cost with the intention
of destroying competition—is unlawful. Even if legal, some differentiated pricing may meet with
a hostile reaction. Coca-Cola considered raising its vending machine soda prices on hot days
using wireless technology, and lowering the price on cold days. Customers so disliked the idea
that Coke abandoned it.
For price discrimination to work, certain conditions must exist. First, the market must be
segmentable and the segments must show different intensities of demand. Second, members in
the lower-price segment must not be able to resell the product to the higher-price segment. Third,
competitors must not be able to undersell the firm in the higher-price segment. Fourth, the cost of
segmenting and policing the market must not exceed the extra revenue derived from price
discrimination. Fifth, the practice must not breed customer resentment and ill will. Sixth, the
particular form of price discrimination must not be illegal .
 Pricing Strategy

Initiating and Responding to Price Changes

Companies often face situations where they may need to cut or raise prices.
INITIATING PRICE CUTS
Several circumstances might lead a firm to cut prices. One is excess plant capacity: The firm
needs additional business and cannot generate it through increased sales effort, product
improvement, or other measures. It may resort to aggressive pricing, but in initiating a price cut,
the company may trigger a price war.
Companies sometimes initiate price cuts in a drive to dominate the market through lower costs.
Either the company starts with lower costs than its competitors or it initiates price cuts in the
hope of gaining market share and lower costs. A price-cutting strategy involves possible traps:
Low-quality trap. Consumers will assume that the quality is low.
Fragile-market-share trap. A low price buys market share but not market loyalty. The
same customers will shift to any lower-priced firm that comes along.
Shallow-pockets trap. The higher-priced competitors may cut their prices and may have
longer staying power because of deeper cash reserves.

Initiating Price Increases :

A successful price increase can raise profits considerably. For example, if the company's profit
margin is 3 percent of sales, a 1 percent price increase will increase profits by 33 percent if sales
volume is unaffected. This situation is illustrated in Table 14.5. The assumption is that a
company charged S10 and sold 100 units and had costs of $970, leaving a profit of $30, or 3
percent on sales. By raising its price by 10 cents (1 percent price increase), it boosted its profits
by 33 percent, assuming the same sales volume.
A major circumstance provoking price increases is cost inflation. Rising costs unmatched by
productivity gains squeeze profit margins and lead companies to regular rounds of price
increases. Companies often raise their prices by more than the cost increase, in anticipation of
further inflation or government price controls, in a practice called anticipatory pricing. Another
factor leading to price increases is over demand. When a company cannot supply all of its
customers, it can raise its prices, ration supplies to customers, or both. The price can be increased
in the following ways. Each has a different impact on buyers.
Delayed quotation pricing: The company does not set a final price until the product is finished
or delivered. This pricing is prevalent in industries with long production lead times, such as
industrial construction and heavy equipment.
Escalator clauses. The company requires the customer to pay today's price and all or part
of any inflation increase that takes place before delivery. An escalator clause bases price
increases on some specified price index. Escalator clauses are found in contracts for
major industrial projects, like aircraft construction and bridge building.
Unbundling. The company maintains its price but removes or prices separately one or
more elements that were part of the former offer, such as free delivery or installation. Car
companies sometimes add antilock brakes and passenger-side airbags as supplementary
extras to their vehicles.
Reduction of discounts. The company instructs its sales force not to offer its normal cash
and quantity discounts.
 Pricing Strategy

A company needs to decide whether to raise its price sharply on a one-time basis or to raise it by
small amounts several times. Generally, consumers prefer small price increases on a regular
basis to sudden, sharp increases. In passing price increases on to customers, the company must
avoid looking like a price gouger. Companies also need to think of who will bear the brunt of
increased prices. Customer memories are long, and they can turn against companies they
perceive as price gougers. A vivid illustration of such reactions was the experience of Marlboro,
Philip Morris's leading cigarette brand.

SMART PRICING TAKES OFF

Stelios Haji-loannou has made a fortune with easyJet, the eight-year-old airline that offers
dynamically priced discount fares. In a nutshell, passengers pay less for a seat the earlier they
buy. Stelios, as he's universally known, has applied the same yield management formula with
varying degrees of success to car rentals, credit cards, and even Internet cafes. Now he's taking
the concept to the movies. In 2003 he launched easyCinema, a 2,000-seat, 10-screen complex
outside London. It is founded on the premise that 80 percent of cinema seats never see a bottom.
At easyCinema tickets start at about 30 cents and rise with demand, rewarding patrons who book
in advance or enjoy off-peak screenings. But the same system that netted a fortune for easyJet is
facing hurdles: Britain's big movie distributors don't like getting a lump sum from Stelios rather
than creaming off a high percentage of box office revenue in the first weeks of a film's run (the
least revenue-producing for Stelios). Still, Stelios isn't giving up, and under the umbrella of
easyGroup, the entrepreneur also plans to launch a cruise ship (easyCruise), a hotel chain
(easyDorm), and even fast food (easyPizza)!
Stelios's easyGroup leads the field in what has been alternately called revenue management or
yield management—pricing a perishable resource in accordance with demand from multiple
customer segments to maximize revenue or profit. Prices are adjusted dynamically as a function
of inventory level and time left in the selling season. Yet, "dynamic pricing" (or "smart pricing")
is not only the province of those with perishable inventory, such as the airline and hospitality
industries. With the advent of Internet technology, there has been an explosion of information
about customers and their preferences. Combine this capacity with businesses' pressing needs
and you can see why we are entering a new era of pricing. In a sluggish economy, companies
haven't been able to raise prices for years. Like easyGroup, they are taking a page from the
airlines, which have been using revenue management techniques for 25 years.
The new dynamic pricing systems, produced by SAP and start-ups like DemandTec and
Profilogic Inc., sift through massive databases available on a corporate intranet. These
databases include up-to-date information about orders, promotions, product revenue, and stock
levels in warehouses. Early adopters using Web-based pricing tools include Saks, Best Buy, Ford
Motor Co., The Home Depot, JC Penney, Safeway, and General Electric.

Factors Leading to Less Price Sensitivity :

The product is more distinctive.
Buyers are less aware of substitutes.
Buyers cannot easily compare the quality of substitutes.
The expenditure is a smaller part of the buyer's total income.
The expenditure is small compared to the total cost of the end product.
Part of the cost is borne by another party.
The product is used in conjunction with assets previously bought.
 Pricing Strategy

The product is assumed to have more quality, prestige, or exclusiveness.

Buyers cannot store the product.
MARKETING STRATEGIES TO AVOID RAISING PRICES
Given strong consumer resistance to price hikes, marketers go to great lengths to find alternative
approaches that will allow them to avoid increasing prices when they otherwise would have done
so. Here are a few popular ones.
Shrinking the amount of product instead of raising the price. (Hershey Foods maintained
its candy bar price but trimmed its size. Nestle maintained its size but raised the price.)
Substituting less expensive materials or ingredients. (Many candy bar companies
substituted synthetic chocolate for real chocolate to fight price increases in cocoa.)
Reducing or removing product features. (Sears engineered down a number of its
appliances so they could be priced competitively with those sold in discount stores.)
Removing or reducing product services, such as installation or free delivery.
Using less expensive packaging material or larger package sizes.
Reducing the number of sizes and models offered.
Creating new economy brands. (Jewel food stores introduced 170 generic items selling at
10 percent to 30 percent less than national brands.)
Several techniques help consumers avoid sticker shock and a hostile reaction when prices rise:
One is that a sense of fairness must surround any price increase, and customers must be given
advance notice so they can do forward buying or shop around. Sharp price increases need to be
explained in understandable terms. Making low-visibility price moves first is also a good
technique: Eliminating discounts, increasing minimum order sizes, and curtailing production of
low-margin products are some examples; and contracts or bids for long-term projects should
contain escalator clauses based on such factors as increases in recognized national price indexes.
"Marketing Memo: Marketing Strategies to Avoid Raising Prices" describes other means by
which companies can respond to higher costs or over demand without raising prices.

REACTIONS TO PRICE CHANGES

Any price change can provoke a response from customers, competitors, distributors, suppliers,
and even government.
CUSTOMER REACTIONS Customers often question the motivation behind price changes. A
price cut can be interpreted in different ways: The item is about to be replaced by a new model;
the item is faulty and is not selling well; the firm is in financial trouble; the price will come down
even further; the quality has been reduced. A price increase, which would normally deter sales,
may carry some positive meanings to customers: The item is "hot" and represents an unusually
good value.

COMPETITOR REACTIONS Competitors are most likely to react when the number of firms
are few, the product is homogeneous, and buyers are highly informed. Competitor reactions can
be a special problem when they have a strong value proposition.
How can a firm anticipate a competitor's reactions? One way is to assume that the competitor
reacts in a set way to price changes. The other is to assume that the competitor treats each price
change as a fresh challenge and reacts according to self-interest at the time. Now the company
will need to research the competitor's current financial situation, recent sales, customer loyalty,
and corporate objectives. If the competitor has a market share objective, it is likely to match the
 Pricing Strategy

price change. If it has a profit-maximization objective, it may react by increasing the advertising
budget or improving product quality. The problem is complicated because the competitor can put
different interpretations on a price cut: that the company is trying to steal the market, that the company is
doing poorly and trying to boost its sales, or that the company wants the whole industry to reduce prices
to stimulate total demand.

Responding to Competitors' Price Changes

How should a firm respond to a price cut initiated by a competitor? In markets characterized by
high product homogeneity, the firm should search for ways to enhance its augmented product. If
it cannot find any, it will have to meet the price reduction. If the competitor raises its price in a
homogeneous product market, other firms might not match it unless the increase will benefit the
industry as a whole. Then the leader will have to roll back the increase.
In nonhomogeneous product markets, a firm has more latitude. It needs to consider the following
issues:
Why did the competitor change the price? To steal the market, to utilize excess capacity,
to meet changing cost conditions, or to lead an industry-wide price change?
Does the competitor plan to make the price change temporary or permanent?
What will happen to the company's market share and profits if it does not respond? Are
other companies going to respond?
What are the competitors' and other firms' responses likely to be to each possible
reaction?
Market leaders frequently face aggressive price-cutting by smaller firms trying to build market
share. Using price, Fuji attacks Kodak, Schick attacks Gillette, and AMD attacks Intel. Brand
leaders also face lower-priced private-store brands. The brand leader can respond in several
ways:
Maintain price. The leader might maintain its price and profit margin, believing that
It would lose too much profit if it reduced its price,
It would not lose much market share, and
It could regain market share when necessary.
However, the argument against price maintenance is that the attacker gets more confident,
the leader's sales force gets demoralized, and the leader loses more share than expected. The
 leader panics, lowers price to regain share, and finds that regaining its market position is
more difficult than expected.
Maintain price and add value. The leader could improve its product, services, and
communications. The firm may find it cheaper to maintain price and spend money to improve
perceived quality than to cut price and operate at a lower margin.
Reduce price. The leader might drop its price to match the competitor's price. It might do so
because
Its costs fall with volume,
It would lose market share because the market is price sensitive, and
It would be hard to rebuild market share once it is lost. This action will cut profits in the
short run.
Increase price and improve quality. The leader might raise its price and introduce new
brands to bracket the attacking brand.
Launch a low-price fighter line. It might add lower-priced items to the line or create a
separate, lower-priced brand.
 Pricing Strategy

The best response varies with the situation. The company has to consider the product's stage in
the life cycle, its importance in the company's portfolio, the competitor's intentions and
resources, the market's price and quality sensitivity, the behavior of costs with volume, and the
company's alternative opportunities.
An extended analysis of alternatives may not be feasible when the attack occurs. The company
may have to react decisively within hours or days. It would make better sense to anticipate
possible competitors' price changes and to prepare contingent responses. The figure shows a
price-reaction program to be used if a competitor cuts prices. Reaction programs for meeting
price changes find their greatest application in industries where price changes occur with some
frequency and where it is important to react quickly—for example, in the meatpacking, lumber,
and oil industries.
 Pricing Strategy

Case study: Virgin

• Entering crowded U.S. market
– Targeting young consumer
• Poor credit
• Inconsistent usage
• Open to new things
• Downloading info, text messaging, ring tones
• Profit:
– Cost to serve customer $30/month
– Average cell phone bill $52/month
• Distribution
– Target, Sam Goody, Best Buy
– Packaged in clamshell
– Point-of-sale displays
• Program
– Music, games and other content from MTV
– MTV-branded accessories and phones
– Text messaging
– No call detail (privacy from parents)
– ―rescue rings‖
– Celebrity wake-up calls
– Customized ring tone
– Audio clips: news, jokes, gossip, sports, etc.
– Vote on top ten hit songs
– Info on movies & advance tickets

Pricing Option #1
• Clone industry
– Contracts, buckets, volume discounts
– Price competitively
 – MTV applications
– Superior customer service
– Better off-peak hours
– Fewer hidden fees
• Easy to explain: better value at same cost
Pricing Option #2
• Similar pricing structure to industry
– Contracts, buckets, volume discounts
– Price per minute below industry for certain key buckets
• Better off-peak hours?
• Fewer hidden fees?
• Simple message: cheaper
Pricing Option # 3
• Shorten or eliminate contracts?
– Under 18, can’t enter contracts
• Pre-paid
 Pricing Strategy

– 92% currently post-paid

– Pre-paid between 35¢ and 75¢ /minute
– Low image / low usage / high churn
– Mechanism to add minutes easily
• Change subsidy on handsets (Higher? Lower?)
• Bundle all taxes, etc. into fee
• Change off-peak?
 Pricing Strategy

CONCLUSION :

1. Despite the increased role of nonprice factors in modern marketing, price remains a critical
element of the marketing mix. Price is the only element that produces revenue; the others
produce costs.
2. In setting pricing policy, a company follows a six-step procedure. It selects its pricing
objective. It estimates the demand curve, the probable quantities it will sell at each possible
price. It estimates how its costs vary at different levels of output, at different levels of
accumulated production experience, and for differentiated marketing offers. It examines
competitors' costs, prices, and offers. It selects a pricing method. It selects the final price.
3. Companies do not usually set a single price, but rather a pricing structure that reflects
variations in geographical demand and costs, market-segment requirements, purchase timing,
order levels, and other factors. Several price-adaptation strategies are available: (1) geographical
pricing; (2) price discounts and allowances; (3) promotional pricing; and (4) discriminatory
pricing.
4. After developing pricing strategies, firms often face situations in which they need to change
prices. A price decrease might be brought about by excess plant capacity, declining market share,
a desire to dominate the market through lower costs, or economic recession. A price increase
might be brought about by cost inflation or overdemand. Companies must carefully manage
customer perceptions in raising prices.
5. Companies must anticipate competitor price changes and prepare contingent response. A
number of responses are possible in terms of maintaining or changing price or quality.
6. The firm facing a competitor's price change must try to understand the competitor's intent and
the likely duration of the change. Strategy often depends on whether a firm is producing
homogeneous or nonhomogeneous products. Market leaders attacked by lower-priced
competitors can choose to maintain price, raise the perceived quality of their product, reduce
price, increase price and improve quality, or launch a low-priced fighter line.
Thank You
 Pricing Strategy

REFERENCES :

• Marketing Management by Kotler and Keller

• Marketing Management – Planning , Implementation and Control
• www.Google.com
• www.wikipedia.org