The TCS Difference: Offerings Global Network Delivery Model™
The TCS Difference: Offerings Global Network Delivery Model™
The TCS Difference: Offerings Global Network Delivery Model™
At TCS, we understand that our clients need to do more with less, respond quickly to the needs
of their markets and get more strategic advantage from IT. We are uniquely able to help you
tackle these business challenges. Be it IT services, business solutions or outsourcing, we can
assure you a level of certainty unmatched by other players in the field.
TCS serves large and fast-growing organizations who share a common set of objectives:
Our success and reputation is built on ensuring the certainty of outcome for these client
objectives. We are uniquely able to deliver on this promise, primarily due to four strategic
enablers:
Our Broad Portfolio of Offerings provides clients with the right set of capabilities for the
right problems at the right time. We apply our in-depth industry experience to provide a
wide range of IT Solutions, Consulting, Business Process Outsourcing, Engineering
Services and IT Infrastructure Services. Visit the Offerings channel to learn how we
could assist you.
We deliver those offerings through the Global Network Delivery Model™ , our unique
business model by means of which we can consistently deliver high-quality cost-effective
services across the world. This model has helped us achieve a client satisfaction rating of
89% for having met quality expectations and an average project budget variation of just
3%, both figures ranging far higher than industry standards.
We then leverage our investment in Solution Accelerators, which include products, tools
and methodologies for bringing solutions to the fore more quickly and of higher quality.
These tools, along with our Global Network Delivery Model™, have helped us achieve a
client satisfaction rating of 87% for on-time project delivery (again - a figure much
higher than the industry standard).
Finally, we help clients achieve and maintain a competitive advantage through the use of
our TCS Innovation Labs and Co-Innovation Network, our collaborative R&D and
innovation engine that works to successfully exploit and commercialize new ideas,
technologies and best practices.
Our Global Network Delivery Model™ is the engine that allows us to provide reliable, scalable
and cost-effective delivery of services and solutions. This time-tested model has helped us
achieve a client satisfaction rating of 89% for meeting quality expectations and an average
project budget variation of just 3%, both figures ranging far higher than industry standards.
Choose a sourcing strategy best suited to your most important business considerations,
e.g., cost optimization, cultural alignment, proximity of location, language capabilities or
risk mitigation.
Be assured of the highest quality of service regardless of the mix of services,
technologies and locations.
Lower the Total Cost of Ownership (TCO) of Information Technology by managing
different service streams such as consulting, IT services, IT infrastructure services, etc.
with the help of a unified delivery framework.
All our processes and infrastructure have been developed from the ground up—as opposed to
being cobbled together over time. The Global Network Delivery Model™ consists of three
integrated components:
Global Workforce
o Highly effective and scalable talent management: recruiting, staffing, training and
retention
Integrated Processes
o CMMI Level 5 quality processes
o World-class security procedures
o Project Management processes and tools (iQMS, etc.)
Multi-Tiered Infrastructure
o Multi-continental and interconnected global development center network (local,
regional, global model) to allow for better risk management and follow-the-sun
coverage
o State of the art telecommunications network
o Global collaboration tools
Solution Accelerators
TCS uses its industry experience and technology expertise to effectively develop products, tools
and methodologies that help bring solutions to the fore more quickly and with higher quality.
These tools, along with our Global Network Delivery Model™, have helped us achieve a
customer satisfaction rating of 87%—a figure much higher than the industry standards—for on-time
project delivery.
Over the years, we have evolved processes and systems that capture critical client needs, survey
the set of existing third-party tools and technologies, and then develop solution accelerators that
help clients achieve quicker outcomes.
We have over 50 Centers of Excellence which track domain and technology trends and
address the most critical client needs through specific frameworks or methodologies that
accelerate the implementation process for third-party products.
We are a preferred alliance partner for most leading IT product and platform companies,
including Oracle, SAP, Microsoft, IBM and HP, among others. With intimate knowledge
of their technologies and products, we build complementary solution accelerators that
help clients in specific industries such as textile manufacturing, or with specific needs
(e.g., an ERP platform upgrade) that leverage the true potential of these technologies.
All our projects are delivered through a unified delivery framework, which includes a
knowledge management system with learning from past projects. This learning provides
an incentive to create knowledge assets from new projects that will benefit clients in the
future.
Here are some examples of how TCS' Solution Accelerators help clients realize tangible benefits:
TCS BaNCS is a comprehensive portfolio of solutions for the financial services industry
that provides enterprises with greater operational control, reliable technology support,
continuous process improvements and enhanced speed to market.
TCS SOLAR Framework is a service-oriented framework that helps us strategize and
deliver Business Intelligence and Performance Management solutions.
TCS Code Generator Framework (TCS MasterCraft) provides an integrated environment
along with a product or application development life cycle. With a significant reuse of
codes, it speeds up new application development, legacy system integration, and/or the
enhancement process.
Innovation
The TCS Innovations Advantage
A pioneer in software R&D, TCS, today, has an innovative environment that offers you research-
based solutions in leading-edge technologies that will help you meet your IT expectations
and support business objectives.
Innovation Ecosystem: TCS Innovation Labs, TCS Co-Innovation Network (COIN)™, Incubation Group.
Innovation Events: “Innovation Days” help key customers and TCS researchers to collaborate on
research toward specific solutions. “Innovations Forums” held annually in the UK and USA serve as
confluences of thought leaders and researchers from academia, start-ups and customers, bringing value
through shared experiences and offering a preview of technologies and solutions of the coming decade.
Innovation Culture: Awards for young innovators, coding competitions, research workshops and
conferences where scientists of international repute participate and create a fertile environment for
TCSers, enabling them to think creatively around customer solutions.
Intellectual Property: TCS has created a strong IPR base and has stepped up investments in building
assets such as patents, copyrights and trademarks.
Research Segmentation
Aligned with your varied requirements, we have a portfolio approach to innovation, wherein the
research is segmented into the following three categories:
Platform Innovations: Innovations that help customers move to adjacent technologies and create
additional capabilities
Disruptive Innovations: Innovations that are game changers and bring radical changes to current
markets and capabilities.
Samples of our R&D offerings that address your IT expectations include the following:
To Increase Operational Efficiency and Productivity: software tools, performance tools, etc.
To Promote Business Agility: SaaS platforms, Agile enterprise architecture, Decision Support
Systems, etc.
To Simplify and Transform: Virtualization, Cloud Computing, Managed Evolution of
Infrastructure, etc.
To Manage Enterprise Risk and Compliance: Smart Cards, Copyright protection offerings, etc.
To Enable Understanding of Markets and Customers: Knowledge Discovery and Advertising
Platform Solutions
Enrich User Experience with Surface Computing, Unified Communications and Multimedia
Gateway solutions
Optimize Enterprise Knowledge with Content Management Systems Offerings
Foster Information Ubiquity with Knowledge Portals and Mobile Based Advisory systems
Enhance Healthcare with Life Sciences, Embedded Systems and NLP offerings
Conserve the Environment with green IT solutions and consulting
CONTACT INFO
To learn more about how we can help you innovate and stay ahead, contact us at
innovation.info@tcs.com.
TCS’ flagship research center, TCS Innovation Labs - TRDDC was established in 1981, when IT had barely
emerged as an industry. Today, TCS has a global network of laboratories that provide an environment
for sophisticated IT research in leading-edge technologies as well as in various domains. Our labs are
connected to academic research centers of international repute for various collaborative research
projects. Internships, learning programs and workshops with academia also contribute to the vibrant
interaction. In recent years, the number of individuals with PhDs joining our labs has shot up.
Our labs are customer aligned and metrics driven. Our scientists and researchers continually
publish/edit/present research papers and publications.
A number of innovative solutions emerging from our labs have won national and international
awards.
Technology LabS
Domain Labs
Technology LabS
Research Areas:
Software Tools: Tools for software lifecycle, Test Management and Maintenance that can
automate and improve quality of applications.
Adaptive and agile enterprise systems
Zero defect software: The lab has made significant contributions to reengineering assignments,
large mission critical project development, product development for the verticals, embedded
software development, checking programming standards, and requirements specification. This
has been possible due to the philosophy of developing our meta-tools for modeling, program
analysis and transformation, and building on the available tools for constraint solving, model
checking, and so on.
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Research Areas:
This lab uses process modeling and computational fluid dynamics, thermal processing and virtual
manufacturing that can bring large efficiency, savings and compliance to industry units.
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Research Areas:
Life sciences: Computational methods in life sciences, meta-genomics and systems biology
e-Security: Advanced encryption methods, digital watermarking, biometric authentication
and traitor tracing
Open source technologies: Content Management Systems and Indian Language Tools
Quantitative Finance: Pricing and hedging of complex derivatives and modeling of credit defaults
Bio-Suite™, from this lab, has won the Nasscom Innovation Award 2005 and FAPCCI Award for Best New
Product Innovation in 2004. The e-Security group’s solutions have positioned TCS as a licensed Certifying
Authority and leader in the IT space that provides end-to-end security solutions.
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Research Areas:
Multimedia and Vision: Video Surveillance, Virtual Worlds and 3D Internet, Shopping by Example
and Multimedia Explorer.
Natural Language Interfaces and HCI: Natural Language Interface to Business Applications,
Semantic web technologies.
Enterprise Architecture: Service-Oriented Architecture, Software as a Service, Model-Driven
Architecture
Virtual Reality: Virtual Worlds and 3D Internet
The lab’s InstantApps Technology enables the development of situational applications entirely within
a browser by business analysts instead of developers, indicating a new paradigm in enterprise architecture.
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Research Areas:
mKrishi, the TCS Mobile Agro Advisory System is a confluence of various patented technologies
developed by the lab and an ecosystem of various organizations for the economic empowerment of
Indian farmers. It has won several prestigious awards such as The Wall Street Journal Award 2008,
Golden Peacock Innovation Award 2008, Nasscom Top 50 Innovations during the Year 2008, etc.
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Research Areas:
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Research Areas:
Next Gen Web Technologies: Social software, semantic web and Rich Internet Application (RIA)
platforms.
Usability: Consulting in Enterprise 2.0, usability and Social Interaction Design, creation of web-
oriented architectures and Mashup platforms and tools and assets for facilitating these.
The Web 2.0 Lab brings the consumer internet user experience into the enterprise to bridge the growing
gap between the open, democratic, flat systems and the top-down, hierarchical way of working that
pervades most companies.
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Research Areas:
Multimedia: TCS Home Infotainment Platform, Industrial Automation using Machine Vision,
Networked Video Surveillance
Wireless Technologies: Security in wireless networks, cross-layer optimization for quality of
service, radio layer enhancement
The lab focuses on the convergence of applications/contents like voice, video and data over the new-age
information superhighway and also uses the sensor network to connect the distributed world of
information. Solutions from this lab address telecom, media and information services, and
manufacturing domains. The lab also has research alliances with leading universities in India and
abroad.
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Research Areas:
The applications of these research activities include health monitoring of persons, structure and
equipment monitoring, safety and security of assets and premises, automatic data gathering for
managing environment, infrastructures and natural resources, and monitoring for regulations and policy
evaluation for network industries. Solutions from this lab cater to the telecom, healthcare,
manufacturing, infrastructure, government and insurance verticals.
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Research Areas:
Performance Engineering in all phases of the software delivery cycle and high performance
technologies for large systems
Performance Monitoring and Analysis: Java profiling and Transaction profiling
Virtual Production Environment: WAN Emulation and Production Database Emulation
Capacity Planning: Hardware sizing tools to provide estimates of capacity for J2EE and database
applications in the RFP/planning stage.
The lab also performs Reliability Analysis and Automated Provisioning. Many of the tools created in this
lab have been released to Open Source at http://wanem.sourceforge.net. The java profiling solution
(Jensor) and the WAN emulator solution (WANem) have also won Open Source awards.
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This lab acts as a collaboration hub between the 18 TCS Innovation Labs across the world and
the customers, in conjunction with the TCS account teams. The engagement model is focused on
agile methods and the use of rapid systems development to offer a safe environment for trial
of new solutions.
By collaborating with this lab in Peterborough, one can utilize the expertise of the TCS Co-Innovation
Network (TCS COIN).
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Research Areas:
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Domain labs
Improving operational efficiency of various key stakeholders including insurers, policy holders,
agents and service providers through the use of emerging technologies
Managing customer lifestyle through proactive advice and support in the area of health, travel
and automobiles
Improving customer experience and relationship through customer self-service systems,
business process management, customer profiling and customer-driven product design
Insurance Product Innovation in the creation of new products to meet the changing market
needs as well as in the process of designing and launching new products
Enabling micro insurance especially in emerging markets like India and China by offering
convenience at an affordable cost using technology
Straight Through Processing (STP) and Process Improvements in the insurance business process
Improving member experience with Web 2.0
Business Intelligence and Analytics in insurance
Next Generation Architecture for IT Systems for Insurance: Software as a Service (SaaS), Cloud
Computing (CC) solutions for insurance
Model Driven Development (MDD) and Testing for developing large IT systems for Insurance
Reference Architecture for insurance systems
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Research Areas:
Design optimization
Process/plant optimization
Modeling, simulation and control of plants, equipments and processes
Data Analysis and Data Mining
The lab has created tools for two-stage tolerance optimization, capital maintenance planning,
fixed-structure parametric identification, data mining and the development of Virtual Sensors
using operational data. It has also created a framework for Supply Chain Planning under
Uncertainty, a methodology for the identification of linear and nonlinear dynamic systems,
algorithms for adaptive networks based on adaptive resonance theory for classification and
identification and for fault diagnosis in linear and nonlinear systems using a model-based
approach, and an object-oriented module for online multivariable control and optimization of
linear systems.
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Research Areas:
Digital Surveillance based on Intelligent Video Analytics
IPTV: Video Analytics, STB, Media Streaming and IP Cameras
Mobile-based solutions for shopping, advertising, mobility, etc.
The lab acts as a hub for the incubation of new ideas relating to IP-based technologies primarily in the content
delivery of video and other rich media and the Digital Surveillance System domain.
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Research Areas:
The lab focuses on the themes of “Enhancing Customer Experience,” “Enabling Airline Enterprise” and
“Measuring and Optimizing the Enterprise” in the travel industry , especially in the airline segment. It has also
evolved a Travel Services Platform and a Web Kiosk, a Web browser-based light-weight check-in
application.
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Research Areas:
Customer Shopping Experience: Digital Personal Shopping Assistant, Loyalty Framework, Digital
Signage, Smart Checkout Systems, People Counter and IR Beacons
Radio Frequency Identification Device (RFID) Tags
Store Operations in Galleria: Space Optimization and Workforce Management System
Enterprise Project Management System, Personal Digital Assistant, Master Data Management,
solutions such as KSS PriceStrat and Retek Management System
The lab has also worked on an Assortment Dashboard: a collaborative tool that facilitates quick decision
making by providing users (assortment planners and category managers) with a single snapshot of all
the information required for assortment of inventory.
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The Capital Markets group of TCS Innovation Labs - Banking and Financial Services tracks
trends in capital markets and identifies opportunities as well as challenges for the market
participants.
TCS’ Co-Innovation Network (COIN™) is a rich and diverse network that provides value to its
customers within the entire technology landscape. As opposed to the rigid engagement models of
the past, COIN™ uses IP management and partnering strategies to drive innovation in an
environment of open communities and solution brokers. Solutions also involve technologies
wrapped in process bundles and new software investments based on subscription rather than
ownership.
BUSINESS VALUE
In delivering these, a COIN™ engagement enables you to achieve enhanced business benefits.
COIN™ ALLIANCES
COIN™ is led by TCS Innovation Labs and includes academic institutions, start-ups, venture
funds, strategic alliance partners, multilateral organizations and key clients. This helps COIN™
bring forth true synergies and provide an ecosystem-like perspective to innovation.
Academia
We fund research. Much of this research is in basic and applied sciences that will benefit us
and our customers in the long run.
We provide opportunities for sabbaticals, encouraging TCSers to work in university departments
that are engaged in advanced research in various fields.
We invite researchers from academia to work as interns or on specific projects in the TCS
Innovation Labs.
We sponsor/host various events (conferences/workshops/visits) and promote publications.
Start-ups
Our start-up engagements have been geographically well distributed, with partners in the United
States, Europe and Asia and the focus is on new and exciting technology areas such as Data
Center Optimization Solutions, On Demand Distributed Software Development Solutions and
Compliance Cost Reduction Solutions.
As financiers of the next generation of technologies, Venture Capitalists provide a key connect to
innovation. TCS works with VCs across the globe and with their respective portfolio companies
to deliver next generation solutions to its customers. We have established alliances with several
start-ups working with VCs.
Some of the VC firms that TCS actively works with are as follows:
We have forged strong partnerships with many of the world's foremost technology and services
providers like Intel, SAP, HP, Cisco, Sun and EMC to deliver wide ranging customer solutions.
These are not marketing alliances, but true co-innovation partnerships through which we pool
expertise and create solutions for the future.
One of the disruptive areas being explored collaboratively with Intel is balanced computing that
enhances manageability, security, end-user experience and TCO for customers.
The TCS Research Fellowship Scheme, announced by N. Chandrasekaran, TCS’ CEO & MD, at
Sangam 2009, the TCS Annual Academic Meet, seeks to enhance the talent base in India.
TCS will annually sponsor 40 research students for a PhD program in computer science, across
India, for five years, beginning 2010–2011 (making it a total of 200 in the plan period).
Related
FAQs
Researchers (PDF, 116 KB)
fELLOWSHIP DEtails
Duration: For a maximum period of four years or the submission of the PhD thesis, whichever is
earlier. TCS may grant an extension of the fellowship to the fifth year at its discretion, under
exceptional circumstances.
Stipend: Rs.18,000 per month for the first two years and Rs. 20,000 per month for the next two
years (the stipend amount could be revised at a later date, at TCS’ discretion, in order to maintain
the stature of the Scheme, among the other schemes in the country).
OTHER INCENTIVES
• Support for the TCS Research Scholar to participate in one International Refereed Conference,
held outside India, during the four-year period, where he/she has a paper to present, and he/she is
one of the authors of the paper. The grant would cover travel, conference registration,
accommodation and living allowance as per TCS’ norms.
• Support for the guide of the TCS Research Scholar to participate in one International Refereed
Conference, held outside India, during the four-year period, where the guide has a paper to
present, with the Scholar being a coauthor, but not a participant in the conference. The grant
would cover travel, conference registration, accommodation and living allowance as per TCS’
norms.
• Support for the Scholar to participate in two International/National Refereed Conferences, held
in India, during the four-year period, where he/she has a paper to present, and he/she is one of
the authors of the paper. The grant would cover travel, conference registration, accommodation
and living allowance as per TCS’ norms.
• A one-time contingency grant of Rs. 1,00,000 to the institute for every student enrolled as a
TCS Research Scholar in order to meet any incidental expenses related to the student’s project,
as approved by his research guide.
• Visit(s) and interaction(s) of the Scholars to TCS Innovation Laboratories depending on their
project needs, as judged by the concerned TCS Innovation Laboratory.
Conditions
• Upper age limit: 28 years when admitted into the fellowship program
• The student should have secured a first class in all examinations since school.
• The scheme is open for those students who are eligible for a PhD, and it is only valid for those
students applying for a fresh PhD program and not for those who have already been admitted.
• Students have to be registered as full-time students in the institute/college where the PhD
admission is being sought.
• TCS can terminate the fellowship, with a one-month notice, on the basis of the performance
review report and also for the violation of any operational rules applicable to all the research
students of the institute.
• TCS reserves the first right of refusal to be an exclusive licensee for a period of two years, for
any patent filed by the academic institution resulting out of the research work. If TCS does not
exercise the right, the institution can go ahead on its own. TCS reserves the exclusive right to
market & sublicense to its customers the outcome of the research work carried out under this
scheme.
• The CTO organization/TCS Innovation Laboratory will seek opportunities to collaborate with
the Scholar(s)/institute, even beyond the period of the internship.
• Applications will be received twice every year, the deadlines being 15th July and 15th
December. The results will be announced within one month.
• This fellowship may be taken in addition to the PhD scholarship that the student receives from
other sources, provided that there is no violation of rules.
Selection of candidates
While the institute should select the students for this program, TCS reserves the right to admit
some or none of the students recommended by the institute. Further, TCS reserves the right to
conduct an interview of a student(s), if it deems necessary for the selection for the scheme. In
such cases, the interviews will be conducted in one of the Innovation Labs of TCS and
candidates must travel to the designated Lab for the interview. To-and-fro 2nd A/C rail fare from
the institute to the place of interview will be paid to each candidate called for the interview.
TCS Worldwide:
North America
o Canada
o Mexico
o United States of America
South America
o Argentina
o Brazil
o Chile
o Colombia
o Ecuador
o Uruguay
Europe
o Belgium
o Denmark
o Finland
o France
o Germany & Austria
o Hungary
o Iceland
o Italy, Greece & Malta
o Luxembourg
o Netherlands
o Norway
o Poland
o Portugal
o Spain
o Sweden
o Switzerland
UK & Ireland
Asia
o China
o India
o Indonesia
o Japan
o Malaysia
o Philippines
o Singapore
o South Korea
o Taiwan
o Thailand