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1) - How Did You Came To Know About The Hero Bike ?

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Âbhïshëk Tøtäd
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344 views5 pages

1) - How Did You Came To Know About The Hero Bike ?

Uploaded by

Âbhïshëk Tøtäd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Name:

Gender : Male: , Female :

Contact No:

City

1). How did you came to know about the hero bike ?

a) Friends b) advertising

c) Relatives d) Social media

2) Are you satisfied with warranty andservices provided by the Vijay hero ?

a) Yes b) No

3. ) How do you feel while riding the hero bike ?

a) Satisfied b) Highly satisfied

c) Average d) Dish satisfied

4) How do you rate our delivery performance of hero bike?

a) Excellent b) Average

c) Poor d) good
5) Do you like to recommended your friends or relatives to purchase hero bike ?

a) Likely b) very likely

c) Somewhat likely d) not at all

6 ) Your overall rating about hero bike ?

a) 0-5 b) 0 -7

C) 0-9 c) 0-10

7) What features attracted you on the hero bike ?

a) capacity b) Design

c) Efficiency d) mileage

8) Are you satisfied with warranty, services provided by the Vijay hero ?

a) Yes b) No

9) How do you feel about company response towards customer ?

a) Excellent b) Good

c) Better d) Poor

10) Customer perception towards safety comfort ?

a) Satisfied b) highly satisfied

c) Extremely satisfied d) Dish satisfied

11)What do you feel about the quality of hero bike?

a) Good b) Better

c)Average d) poor
12)What is your opinion about hero bike engine performance ?

a) Excellent b) Good

c)Poor d) Not bad

13)Are you satisfied with your hero bike mileage ?

a) Yes b) No

14)Are you satisfied with after sales and service?

a) Satisfied b) highly satisfied

c) Neutral d) Dissatisfied

15)How is the availability of spare parts of the vijay Hero ?

a )  available  b ) Hardly available
 c) Not available d) Easily available

16)Will you recommend the products and services of vijay hero to your friend?

a ) Yes  b) No  

17)How do you rate the Pre sale service provided  by Hero?

a) Excellent  b ) Good 

c ) Average d ) Bad  

18) How does the receptionist responses to the customer`s queries?

Excellent Good Average Bad Worst

19) How was your experience after using the bike?

Excellent Good Average Bad Worst

20) Does the price of bikes suits your budget?

Yes No
21) Do you think hero bikes are safe?

Yes No

22) After test ride, what do you feel about riding?

Excellent Good Average Bad Worst

23) Do hero bikes have reselling value?

Yes No

24) Which factors do you prefer, while purchasing the bike?

Price Re-selling value Quality

Mileage Colour style Brand

25) Which type of two wheeler do you prefer the most?

Motor bike scooter

26) What are the external factors that influence you to purchase a bike ?

Print media Exhibition

Brand image Electronic media

27) Do they deliver the bike timely?

Yes No

28) Are you satisfied with the cost of spare parts of hero bikes are available are in vijay hero ?

Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Highly dissatisfied
29) According to you, from the following which payment method you most choose?

Cash

Cheque or D/D

Cards

NEFT/RTGS

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