56K Winmodem

User’s Guide & Reference

PN 1.024.1721-00
This manual covers installation and operating instructions for the following modems:

3Com U.S. Robotics® 56K* Winmodem®

3Com U.S. Robotics® 56K* Voice Winmodem®
3Com, the 3Com logo, U.S. Robotics, and Winmodem are registered trademarks of 3Com Corporation
or its subsidiaries. Windows is a registered trademark of Microsoft Corp. Any other trademarks, trade
names or service marks used in this manual are the property of their respective owners.

Copyright © 1998 3Com Corporation or its subsidiaries

3800 West Golf Road
Rolling Meadows, IL 60008
All Rights Reserved

*IMPORTANT! In accordance with the ITU standard for 56K transmissions (V.90), this modem is capable
of 56 Kbps downloads. However, due to FCC rules which restrict power output of the service
providers’ modems, current download speeds are limited to 53 Kbps. Actual speeds may vary
depending on line conditions and other factors. Uploads from users to server equipment travel at speeds
up to 31.2 Kbps. An analog phone line compatible with the V.90 standard or 3Com 56K technology,
and an Internet provider or corporate host site compatible with the V.90 standard or 3Com 56K
technology are necessary for these high-speed downloads.
See http://www.3com.com/56k for details.
 PRODUCT DISCLAIMER
•
This manual covers features that may or may not be present on your modem.

Please consult your computer manufacturer’s documentation for a list of your

modem’s supported features.
•
For service and repair issues, contact your computer system manufacturer.
 TABLE OF CONTENTS
Welcome to 56K*Information Access 1

Product Features 3

Voice Product Features 5

Installing the Winmodem with Windows 95, Windows 98, and

Windows NT 4.0 7
Plug and Play (PNP) Installation 7
How to Insert the Modem into the Computer 8
Installing Winmodem Drivers with Windows 95 13
Installing Winmodem Drivers with Windows 98 15
Installing Winmodem Drivers with Windows NT 4.0
without PNP Enabled 18
Installing Winmodem Drivers with Windows NT 4.0
with PNP Enabled 19
 TABLE OF CONTENTS

Uninstalling the Winmodem with Windows 95, Windows 98,

and Windows NT 4.0 23

Troubleshooting 25

Glossary 37

Technical Reference 51
Typing Commands 51
Basic Data Commands 52
Extended Data Commands 60
S-Registers 69
Fax Commands 80
Screen Messages 82
 TABLE OF CONTENTS

Regulatory Information 83
Manufacturer's Declaration of Conformity 83
Caution to the User 84
IC (Canada) 84
UL Listing/CUL Listing 84
Connecting to the Telephone Company 84
Fax Branding 85
Radio and Television Interference 85
For Canadian Modem Users 87
 WELCOME TO 56K* INFORMATION ACCESS
or 3Com 56K technology. 3Com is working
with providers everywhere to quickly
upgrade their service to the ITU V.90
standard.
* IMPORTANT! In accordance with the ITU
standard for 56K transmissions (V.90), this
modem is capable of 56 Kbps downloads.
The International Telecommunication Union However, due to FCC rules which restrict power
(ITU) determines the technical protocols that output of the service providers’ modems,
communications devices must use to operate current download speeds are limited to 53 Kbps.
with each other. Modems that comply with Actual speeds may vary depending on line
ITU standards can “ talk” to other standards- conditions and other factors. Uploads from users
compliant modems and fax machines to server equipment travel at speeds up to 31.2
worldwide. Kbps. An analog phone line compatible with the
The ITU has decided on a worldwide V.90 standard or 3Com 56K technology, and an
standard for 56K modem technology. With a Internet provider or corporate host site
3Com U.S. Robotics modem, you can get compatible with the V.90 standard or 3Com
56K Internet access from any service 56K technology are necessary for these high-
speed downloads. See
provider who offers the ITU V.90 standard
http://www.3com.com/56k for details.

1
2
 PRODUCT FEATURES
Modulation Schemes Fax Modulation Schemes V.34+ Link Rates
ITU-T V.90 ITU-T V.17 4800, 7200, 9600, 12000,
3Com 56K technology ITU-T V.29 14400, 16800, 19200, 21600,
ITU-T V.34+ ITU-T V.27ter 24000, 26400, 28800, 31200,
ITU-T V.34 ITU-T V.21 33600
ITU-T V.32bis
Fax Standards V.32bis Link Rates
ITU-T V.32
ITU-T V.23 EIA 578 Class 1 FAX 4800, 7200, 9600, 12000,
ITU-T V.22bis EIA 592 Class 2.0 FAX 14400
ITU-T V.22 Front Channel Link Rates Additional Link Rates
Bell 212A
28000, 29333, 30666, 32000, 300, 1200/75 (V.23), 1200,
ITU-T V.21
33333, 34666, 36000, 37333, 2400
Bell 103
38666, 40000, 41333, 42666,
Fax Link Rates
Error Control and Data 44000, 45333, 46666, 48000,
Compression Schemes 49333, 50666, 52000, 53333, 2400, 4800, 7200, 9600, 12000,
54666, 56000, 57333 14400
ITU-T V.42
ITU-T V.42bis Back Channel Link Rates
MNP 2-5
4800, 7200, 9600, 12000,
14400, 16800, 19200, 21600,
24000, 26400, 28800, 31200

3
4
 VOICE PRODUCT FEATURES
If your new modem has voice
capabilities, the following information
will apply:

Speakerphone For voice enabled modems that do not have

audio connectors on the bracket, you will
With the addition of a microphone, a set of
have to connect your modem to the sound
external, powered speakers, and the
card via the 4-pin connector which is found
appropriate software, your new voice
on the modem card.
modem provides all the convenience of a
full-duplex speakerphone. Unlike many Personal Voice Mail
half-duplex speakerphones, your modem
allows you to converse normally without Personal Voice Mail turns your modem into
annoying echoes and distortion. Simply a full-featured messaging system. Enjoy the
plug the speakers into the jack on the convenience of professional voice mail in
modem identified with the and the your home or office for a fraction of the
cost.
microphone into the jack with the icon
and you are ready to go.

5
 VOICE PRODUCT FEATURES

With Personal Voice Mail and the

appropriate software, you can record
custom greetings, receive messages, and set
up multiple voice “ mailboxes.” You can
even access your voice messages remotely.
Your modem will automatically detect
incoming fax/data/voice calls and route
them appropriately.

6
 INSTALLING THE WINMODEM WITH WINDOWS® 95,
WINDOWS 98, AND WINDOWS NT 4.0
Plug and Play (PNP) Determining Available
Installation Resources
Simply plug your new modem into your Windows 95 and Windows 98
computer, power up, and be ready to work. Your modem requires one COM port and
The operating system does all the work of
one IRQ setting. Here is how you can verify
recognizing and configuring the modem for that your system has the necessary
you. The modem must be installed before resources before installing the modem.
any software is loaded.
1.
Click Start, point to Settings, and then
Your 3Com U.S. Robotics® modem is a
click Control Panel.
Plug and Play device. However, Plug and
Play will not work if you do not have 2.
Double-click the System icon.
resources available or if devices on your 3.
When the “ System Properties” screen
system are not reporting resource usage appears, click the Device Manager tab.
correctly. Your modem requires one COM 4.
Double-click Computer and the
port and one IRQ setting, Verify that your “ Computer Properties” screen appears.
system has the necessary resources before
installing the modem.
7
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

5.
Select the option Interrupt Requests Windows NT 4.0

(IRQs).
1.
Click Start, point to Programs, point to
6.
You will see the IRQs your system is Administrative Tools (Common), and
currently using. If IRQs 3, 4, 5, and 7 are click Windows NT Diagnostics.
being used, you need to free an IRQ
before you begin installation. This 2.
Click the Resources tab. Then click the
process involves moving a device from IRQ button. The IRQs being used by
the IRQ you want to use, to a different your system are listed. If IRQs 3, 4, 5,
(and usually higher) IRQ setting. To and 7 are being used, you need to free an
learn more about moving the device that IRQ before you begin installation. This
is using the IRQ you want to use for process involves moving a device from
your modem, read the documentation for the IRQ you want to use, to a different
that device or contact the manufacturer (and usually higher) IRQ setting. To
of that device. learn more about moving the device that
is using the IRQ you want to use for
your modem, read the documentation for
that device or contact the manufacturer
of that device.

8
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

How to Insert the Modem into Before installing your modem, write its
the Computer serial number in the space provided on
the first page of this manual. You will
Before you unplug anything, label the find the serial number underneath the
cords or make a sketch of how things bar code on the white label on the
are connected. This can be helpful when modem.
you want to plug things back in later.
Serial Number____________________
____________________

To avoid being shocked, make sure your

computer and all peripheral devices are
turned off and unplugged.

9
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

1.
Turn off your computer and unplug it •
If the silver bracket is on the right,
from the electrical outlet. you have an ISA card.
2.
Unplug any peripheral devices (printer,
monitor, keyboard, mouse, etc.) from the
computer.
3.
Remove the cover of the computer.Refer
to your computer manufacturer’s
manual, if you need instructions.
4.
Your modem is designed as an ISA card
or a PCI card. Hold the modem so that
•
If the silver bracket is on the left, you
the gold connectors are pointing at the
have a PCI card.
floor and the speaker and other
components (speaker, processor, etc.)are
facing you.

10
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

5.
Find an empty ISA or PCI expansion 6.
Holding the modem at each corner, align
slot that is at least as long as the gold the gold edge with the empty expansion
edge of your modem. (ISA slots are dark slot. Push down gently until the modem
plastic grooves lined with metal and PCI snaps into the slot. The drawing shows
slots are white and usually shorter than horizontally aligned expansion slots.
ISA slots.) Unscrew and remove the Some computers have vertically aligned
expansion slot cover. It is the long slots. The instructions apply to both
narrow piece of metal that keeps dust styles.
from entering through the opening
perpendicular to the slot.

11
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

You need to apply a little pressure to The phone jack you use must be for an
seat the modem properly. Sometimes a ANALOG phone line, the line most
gentle back and forth motion helps fit commonly found in homes. Most
the modem all the way into the slot. If phones in office buildings are wired
you feel resistance, the modem may not through digital lines. Be sure you know
be properly lined up with the slot. Do what type of line you have. The modem
not force it. Take the modem all the way will be damaged if you use a digital
out and try again. phone line.
7.
Once the modem is inserted, fasten it
firmly into place using the screw that 10.
Plug one end of the phone cord included
you removed in step 4. with the modem into the modem jack
labeled
8.
Replace the cover of the computer.
11.
Plug the other end of the phone cord into
9.
If you currently have a phone plugged
the wall jack.
into the wall jack you plan to use for the
modem, disconnect the telephone cord
If you want to use a telephone on the
from the jack. same line as the modem when the
modem is not in use, plug the telephone
cord into the jack labeled

12
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

13.
Plug the power cords, cables, and

peripherals back into the computer and
turn on the computer.
14.
Start Windows.
15.
Next you will need to install the
Winmodem’s drivers.
•
Windows 95 - page 13
•
Windows 98 - page 15
You cannot use the modem and a phone •
Windows NT - page 18
at the same time if they share the same
telephone line.
12.
If your modem is a voice modem, it
came with a microphone. Plug the
microphone into the jack labeled .
You should also attach a set of powered
speakers (not included) to the jack
labeled .

13
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

Installing Winmodem Drivers If this screen does not appear, refer to

“If Plug and Play Does Not Detect Your
with Windows 95 Modem” on page 34.
1.
When you see this screen,
2.
Click Finish. Windows will copy the
•
if you have a CD-ROM that contains files to your hard drive.
your modem’s drivers, insert the
CD-ROM into your CD-ROM drive.
•
if you have a disk that contains your
modem’s drivers, insert the disk into
your disk drive.
Click Next.

3.
When Windows finishes copying your

files, verify that the modem installation
was a success.

14
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

4.
Click the Windows Start button and 8.
Click More Info…. The modem’s status
point to Settings. Then click Control screens should appear in the box. Click
Panel. OK.
5.
Double-click the Modem icon. If you do not see your modem’s status
6.
In the “ Modems Properties” screen, you screens when you click More Info
Info, the
should see a description of your modem. installation was unsuccessful. Refer to
This means the installation was a “If Plug and Play Does Not Detect Your
success. Click OK. Modem” on page 34.
If you do not see your modem listed, the
installation was unsuccessful. Refer to
“If Plug and Play Does Not Detect Your You are ready to install communications
Modem” on page 34. software. Refer to the manual of the
7.
Next, click the Diagnostics tab at the top communications software for instructions
of the “ Modems Properties” screen. on installation.
Write down the COM setting for your
After you install your communications
modem in the following space. You may
software, you are ready to use the
need to know this setting when you
Winmodem.
install your communications software.

COM Port_________

15
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

Installing Winmodem Drivers 2.
Make sure the Search for the best
driver for your device option is
with Windows 98 checked. Then click Next.
1.
When you see this screen, Windows has
detected the modem. Click Next.

3.
When you see the following screen:

•
if you have a CD-ROM that contains
If this screen does not appear, go to “If your modem’s drivers, check
Plug and Play Does Not Detect Your CD-ROM drives option and insert
Modem” on page 34. the CD-ROM into your CD-ROM
drive.

16
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

•
if you have a disk that contains your 4.
The next screen tells you that Windows
modem’s drivers, check the Floppy has found the driver for your modem.
disk drives option and insert the disk Click Next.
into your disk drive.

17
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

5.
Click Finish. 8.
In the “ Modems Properties” screen, you

should see a description of your modem.
This means the installation was a
success. Click OK.

If you do not see your modem listed, the

installation was unsuccessful. Refer to
“If Plug and Play Does Not Detect Your
Modem” on page 34.

9.
Next, click the Diagnostics tab at the top

of the “ Modems Properties” screen.
6.
When Windows is finished copying
Write down the COM setting for your
files, you should verify that the modem
modem in the following space. You may
installation was a success. Click the
need to know this setting when you
Windows Start button and point to
install your communications software.
Settings. Then click Control Panel.

COM Port_________
7.
Double-click the Modems icon.

18
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

You are ready to install communications Installing Winmodem Drivers

software. Refer to the manual of the
communications software for instructions with Windows NT 4.0
on installation. without PNP Enabled

After you install your communications 1.
After installing the modem, turn on your
software, you are ready to use the Windows NT workstation.
Winmodem. 2.
Insert the installation disk into the disk
drive.
3.
Click Start and select Run.
4.
Type A:\Setup and click OK.
5.
When the Setup program starts, click
Install.
6.
The resource page contains the
configuration information of your
Winmodem in Windows NT. COM port,
I/O address, and Interrupt Request Line
are the three resources that may require
adjustment.

19
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

The Setup program should have detected Installing Winmodem Drivers

available resources and entered them. If
you want to use other settings, change with Windows NT 4.0
them now. with PNP Enabled
7.
When this is complete, click OK. 1.
After installing the modem, turn on your
8.
Remove the installation disk from the Windows NT workstation.
disk drive and click Yes to restart the 2.
After the Windows NT login, Windows
computer. NT will auto-detect your Winmodem
hardware and the “ New Hardware
Found” screen appears.
3.
Select Driver from disk provided by
You are ready to install communications hardware manufacturer and click OK.
software. Refer to the manual of the
communications software for instructions 4.
Insert the installation disk into the disk
on installation. drive selected. A:\ should be the default.
5.
Click OK. In the Select Device window
After you install your communications your modem’s model name should
software, you are ready to use the appear.
Winmodem.

20
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

6.
Click on your modem and then click 10.
When this is complete, click OK.
OK.
11.
Windows NT will indicate that there has
7.
A screen will indicate that the files are been a “ System Settings” change and
being copied. that you must restart your computer.
8.
When the Winmodem window comes 12.
Remove the installation disk from the
up, you know that the files are copied. disk drive and click Yes to restart the
Go to the Resource page. computer.
9.
The resource page contains the
If you need to uninstall the Winmodem,
configuration information of your
rerun the setup.exe program from the
Winmodem in Windows NT. COM port,
installation disk or click Winmodem in
I/O address, and Interrupt Request Line
the Windows NT control panel.
are the three resources that may require
adjustment. The Setup program should
have detected available resources and
entered them. If you want to use other
settings, change them now.

21
 ®
INSTALLING THE WINMODEM WITH WINDOWS® 95, WINDOWS 98, AND WINDOWS NT 4.0

You are ready to install communications

software. Refer to the manual of the
communications software for instructions
on installation.
After you install your communications
software, you are ready to use the
Winmodem.

22
 UNINSTALLING THE WINMODEM WITH
WINDOWS® 95, WINDOWS 98,
AND WINDOWS NT 4.0
The process for removing your Winmodem 6.
When your computer is shut down, turn
from your computer is the same whether it off.
your operating system is Windows 95,
7.
Unplug the computer’s power cord from
Windows 98, or Windows NT.
the computer.
1.
Click Windows Start, point to Settings 8.
Remove the computer’s cover.
and click Control Panel.
9.
Remove the modem from its expansion
2.
Double-click the Modems icon. slot.
3.
Highlight the modem you wish to 10.
Plug your computer’s power cord back
remove by clicking it. into the computer.
4.
Click Remove.
5.
Shut down your system. Click Start.
Click Shut Down. Click Yes.

23
24
 TROUBLESHOOTING
Read This First!
1.
Click Windows Start, point to Settings, and click Control Panel.
2.
Double-click the Modems icon.
3.
Click the Diagnostics tab.
4.
Click on the COM port that your modem is assigned to, so that it is highlighted. If you do
not see your modem on this screen, you need to shut down the computer and uninstall the
modem. Reinstall your modem following the directions in the “ Installing the Winmodem
with Windows 95, Windows 98, and Windows NT 4.0” chapter.
5.
Click More Info. You should see a list of the modem’s ATI commands. Click OK and exit
out of all open screens. If the ATI commands do not appear, your modem is not properly
installed. Reinstall your modem following the directions in the “ Installing the Winmodem
with Windows 95, Windows 98, and Windows NT 4.0” chapter.

25
 TROUBLESHOOTING

PROBLEM
The computer or software will not recognize the modem.
POSSIBLE SOLUTION
You may have a COM port/IRQ conflict.
1.
Right-click the My Computer icon on your desktop.
2.
Click Properties.
3.
Click the Device Manager tab.
•
If you see a yellow exclamation point over your modem, you have a resource conflict, and
it is probably an IRQ conflict. Continue with step 4.
•
If you did not see a yellow exclamation point, you may still have an IRQ conflict.
Continue with the next “ Possible Solution” . If these possible solutions do not solve your
problem, continue with step 4.
4.
Click the modem’s name to select it.
5.
Click Remove.
6.
You will be asked if you are sure you wish to remove the device. Click OK.

26
 TROUBLESHOOTING

7.
When the “ Confirm Device Removal” screen disappears, shut down Windows and turn off
your computer.
8.
Unplug the computer from its electrical outlet.
9.
Remove the cover of the computer, physically remove the modem from its expansion slot,
and replace the cover.
10.
Plug the computer back into the electrical outlet, and turn it on.
11.
When Windows restarts, once again right-click My Computer on your desktop and click
Properties. Click the Device Manager tab. Double-click Computer. Make sure the
Interrupt request (IRQ) radio button is checked. You can determine which IRQ settings
are free on your system by looking for numbers that are not listed in the Setting column.
One of the following IRQs needs to be free: 3, 4, 5, or 7.
12.
After you have made these changes, reinstall your modem following the directions in the
“ Installing the Winmodem with Windows 95, Windows 98, and Windows NT” chapter.
Once your modem is properly installed, make sure you have the correct COM port and IRQ
settings in your software and/or in the Windows Device Manager.

27
 TROUBLESHOOTING

POSSIBLE SOLUTION
Make sure the modem is turned on. An internal modem should turn on automatically when the
computer is turned on.
POSSIBLE SOLUTION
You may not be entering modem commands in the proper manner. Type in all upper case (AT)
or all lower case (at).
POSSIBLE SOLUTION
You may not be using fully Windows-based communications software. The Winmodem
requires fully Windows based software. Some Windows-based communications and Internet
software use a DOS-based dialer. Check with the software company.
PROBLEM
The modem will not go off hook to dial or does not answer the phone.
POSSIBLE SOLUTION
You may have plugged your modem’s phone cord into a digital line. Plugging your modem’s
phone cord into a digital phone line can damage the modem. Call your phone company if you
are unsure whether or not your phone line is digital.

28
 TROUBLESHOOTING

POSSIBLE SOLUTION
You may have plugged your modem’s phone cord into the wrong jack on the modem. Make
sure the phone cord is plugged into a jack labeled with .
POSSIBLE SOLUTION
You might have a bad phone cord connection to your modem. The phone cord should be
plugged into the jack labeled on the modem and the wall phone jack. The phone cord should
be no longer than 12 feet in length. Use the phone cord included with your modem if possible.
POSSIBLE SOLUTION
Your phone jack may have been wired incorrectly. Contact your telephone company. Ask them
to make sure the tip and ring are on the inside pair of wires.
POSSIBLE SOLUTION
You may have devices between the modem and the phone jack. There should be no line
splitters, fax machines, or other devices between the modem and the wall jack.
POSSIBLE SOLUTION
You may have a poor line connection. Place the call again. Calls are routed differently each
time.

29
 TROUBLESHOOTING

POSSIBLE SOLUTION
If you have voice mail, your dial tone may be altered because messages are waiting. Retrieve
your voice mail messages to restore your normal dial tone.
POSSIBLE SOLUTION
Your software may not have auto answer enabled. Enable the auto answer feature. In your
communication software’s terminal mode, type ATS0=1 and press ENTER. You need to
enable auto answer before every session unless you alter your software’s initialization string to
permanently enable auto answer.
PROBLEM
Both modems sound like they are exchange carrier signals, but fail to establish a
connection.
POSSIBLE SOLUTION
You may have a poor line connection. Place the call again. Calls are routed differently each
time.
POSSIBLE SOLUTION
Your phone jack may have been wired incorrectly. Contact your telephone company. Ask them
to make sure the tip and ring are on the inside pair of wires.

30
 TROUBLESHOOTING

PROBLEM
Your 56K modem cannot achieve a 56K Internet connection.
POSSIBLE SOLUTION
This modem is capable of 56 Kbps downloads. However, due to FCC rules which restrict
power output of the service providers’ modems, current download speeds are limited to 53
Kbps. Actual speeds may vary depending on line conditions and other factors. Uploads from
users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line compatible
with the V.90 standard or 3Com 56K technology, and an Internet provider or corporate host site
compatible with the V.90 standard or 3Com 56K technology are necessary for these high-speed
downloads. Check http://www.3com.com/56k for a list of ISPs that observe the 56K ITU
standard and/or offer 3Com 56K technology.
POSSIBLE SOLUTION
The phone lines in your area may not be 56K compatible. Call your phone company to find out
if your phone line is compatible with the ITU standard for 56K and/or is compatible with 3Com
56K technology.
POSSIBLE SOLUTION
You may have devices between the modem and the phone jack. There should be no line
splitters, fax machines, or other devices between the modem and the wall jack.

31
 TROUBLESHOOTING

PROBLEM
Errors are constantly occurring in your V.17 fax transmissions.
POSSIBLE SOLUTION
Your modem initialization string may be insufficient for fax transmissions. In terminal mode,
type the following initialization string: AT&H3&I2&R2S7=90S36=0 then press ENTER. The
standard string for faxing is AT&F1S36=0.
POSSIBLE SOLUTION
There may be a Terminate and Stay Resident (TSR) program (such as a screen saver or virus
scanner) running in the background, disrupting data communications. Disable any Terminate
and Stay Resident (TSR) programs running in the background. If you have software running as
a TSR, check the software’s manual for information about disabling its ability to operate as a
TSR.
POSSIBLE SOLUTION
Your baud rate may be set too high. In your communications software, lower the baud rate to
9600, 7200, or 4800.

32
 TROUBLESHOOTING

POSSIBLE SOLUTION
You may be trying to fax a compressed file. Decompress the file using the application with
which it was compressed. Then open it in the application with which it was created. Select your
fax software as the printer and then print the file.
PROBLEM
Your communications software fails to initialize the modem.
POSSIBLE SOLUTION
Your software’s port settings may be incorrect. Make sure the software’s port settings match
those for your modem.
POSSIBLE SOLUTION
Make sure the power of the modem is turned on. An internal modem should turn on
automatically when the computer is turned on.

33
 TROUBLESHOOTING

PROBLEM
If Plug and Play (PNP) does not detect your modem. You have installed the modem and
Windows has restarted, but you see only your normal desktop. You do not see any
screens indicating new hardware has been detected.
POSSIBLE SOLUTION
The Plug and Play installation was not successful. Try the following:
1.
Click Start and click Shut Down.
2.
When asked if you wish to shut down your computer, click Yes.
3.
When Windows indicates that it is safe to turn off your computer, turn it off.
4.
Wait 15 seconds before turning the computer back on.
5.
Windows may detect your modem upon this restart, even if it did not detect the modem
during the initial installation.
•
If you see screens indicating that new hardware has been detected by Windows, follow
the on-screen instructions to install the modem.
•
If you do not see the new hardware screens, continue with step 6.
6.
Click Windows Start

34
 TROUBLESHOOTING

7.
Point to Settings

8.
Click Control Panel.
9.
Double-click the System icon.
10.
Click the Device Manager tab on the “ System Properties” screen.
11.
Look for “ Other Devices” or “ Unknown Devices” in the list that appears.
•
If you do not see either of these options in the list, contact your computer manufacturer
for technical assistance.
•
If you do see one of these options, double-click the option and continue with step 12.
12.
If the description that appears matches the modem you are trying to install, click Remove. If
it does not, contact your computer manufacturer for technical assistance.
13.
Click OK when Windows asks if you wish to remove the device.
14.
Restart the computer and continue with the on-screen instructions. If the computer does not
detect the modem after this second restart, contact your computer manufacturer for technical
assistance.

35
36
 GLOSSARY
Cross references are printed in boldface. answer mode
Cross references with items in the Data The mode used by your modem when
Commands found in the “ Technical answering an incoming call from an
Reference” section, are printed in italics. originating modem. The transmit/receive
frequencies are the reverse of the
analog loopback originating modem, which is in originate
A modem self-test in which data from the mode.
keyboard or an internal test pattern is sent
to the modem's transmitter, turned into application
analog form, looped back to the receiver, A computer program designed to perform a
and converted back into digital form. specific function, such as a word processing
or organizing data into a spreadsheet.
analog signals
A variety of signals and wavelengths that ARQ
can be transmitted over communications Automatic Repeat reQuest is a general term
lines such as the sound of a voice over the for a function that automatically allows
phone line. These signals are in contrast your modem to detect flawed data and
with digital signals. retransmit it. See MNP and V.42.

37
 GLOSSARY

ASCII auto-answer
American Standard Code for Information In this setting the modem can pick up the
Interchange is a code used to represent phone line when it detects a certain number
letters, numbers, and special characters, of rings. See S-register S0 in the
such as $, !, and /. “ Technical Reference” section.

asynchronous transmission auto-dial

Data transmission in which the length of A process where your modem dials a call
time between transmitted characters may for you. The dialing process is initiated by
vary. Since the time lapses between sending an ATDT (dial tone) or ATDP (dial
transmitted characters are not uniform, the pulse) command followed by the telephone
receiving modem must be signaled as to number to dial. Auto dial is used to dial
when the data bits of a character begin and voice numbers. See command Dn.
then they end. The addition of start/stop
bits to each character serves this purpose. baud rate
A term used to measure the speed of an
analog transmission from one point to
another. Although not technically accurate,
baud rate is commonly used to mean bit
rate.

38
 GLOSSARY

binary digit buffer

A 0 or 1, which reflects the use of the A memory area set aside to be used as
binary numbering system. It is used because temporary storage during input and output
the computer recognizes either of two operations. An example is the modem's
states, OFF or ON. The shortened form of command buffer.
binary digit is bit.
byte
bit rate A group of binary digits stored and
This refers to the number of binary digits, operated upon as a unit. In user
or bits, transmitted per second (bps). It is documentation, the term usually refers to 8-
also referred to as transmission rate. bit units or characters. One kilobyte (KB)
Communications channels using telephone is equal to 1,024 bytes or characters; 640
channel modems are established at set bit KB indicates 655,360 bytes or characters.
rates, commonly 2400, 4800, 9600, 14,400,
28,800 and higher. carrier
A tone signifying a connection the modem
bits per second (bps) can alter to communicate data across
This is the bits (binary digits) per second telephone lines.
rate. Thousands of bits per second are
expressed as kilobits per second or kbps.

39
 GLOSSARY

character cyclic redundancy checking (CRC)

A representation, coded in binary digits, of An error-detection technique consisting of a
a letter, number, or other test performed on each block, or frame, of
symbol.characters per second (CPS) data by both sending and receiving
A data transfer rate generally estimated modems. The sending modem inserts the
from the bit rate and the character length. results of its tests in each data block in the
For example, at 2400 bps, 8-bit characters form of a CRC code. The receiving modem
with start/stop bits (for a total of ten bits compares its results with the received CRC
per character) will be transmitted at a rate code and responds with either a positive or
of approximately 240 characters per second negative acknowledgment.
(cps). Some protocols, such as error-
control protocols, employ advanced data communications
techniques such as longer transmission A type of communications in which
frames and data compression to increase computers are able to exchange data over an
cps. electronic medium.

class 1 and 2.0

International standards used between fax
application programs and faxmodems for
sending and receiving faxes.

40
 GLOSSARY

data compression table default

A table containing values assigned for each Any setting assumed, at startup or reset, by
character during a call under MNP5 data the computer's software and attached
compression. Default values in the table are devices. The computer or software will use
continually altered and built during each these settings until changed by the user or
call: The longer the table, the more efficient other software.
throughput gained.
detect phase
data mode In the ITU-T V.42 error-control protocol,
The mode in which the faxmodem is the first stage in establishing if both
capable of sending and receiving data files. modems attempting to connect have V.42
A standard modem without fax capabilities capability.
is always in data mode.
dictionary
DCE The term used for compression codes built
Data Communications (or Circuit- by the V.42bis data compression algorithm.
Terminating) Equipment is equipment
such as dial-up modems that establish and
control the data link via the telephone
network.

41
 GLOSSARY

digital loopback duplex

A test that checks the modem's RS-232 Duplex indicates a communications channel
interface and the cable that connects the capable of carrying signals in both
terminal (computer) and the modem. The directions. See half duplex, full duplex.
modem receives data (in the form of digital
signals) from the computer or terminal, and Electronic Industries Association (EIA)
immediately returns the data to the screen This association is a group which defines
for verification. electronic standards in the U.S.

digital signals error control

Signals that are discrete and uniform. In A variety of techniques that check the
this manual, the term refers to the binary reliability of characters (parity) or blocks
digits 0 and 1. These signals are in contrast of data. V.42 and MNP error-control
with analog signals. protocols use error detection (CRC) and
retransmission of flawed frames (ARQ).
DTE
Data Terminal (or Terminating) facsimile
Equipment is a computer that generates or A method for transmitting the image on a
is the final destination of data. page from one point to another. This is
commonly referred to as fax.

42
 GLOSSARY

fax mode full duplex

The mode in which the faxmodem is These signals will flow in both directions at
capable of sending and receiving files in a the same time over one line. In
facsimile format. See definitions for V.17, microcomputer communications, may refer
V.27ter, V.29. to the suppression of the online local echo.

flow control half duplex

A mechanism that compensates for These signals will flow in both directions,
differences in the flow of data into and out but only one way at a time. In
of a modem or other device. See commands microcomputer communications, may refer
&Hn, &In, &Rn. to activation of the online local echo, which
causes the modem to send a copy of the
frame transmitted data to the screen of the sending
A data communications term for a block computer.
of data with header and trailer information
attached. The added information usually Hz
includes a frame number, block size data, Hertz is a frequency measurement unit used
error-check codes, and Start/End indicators. internationally to indicate cycles per
second.

43
 GLOSSARY

ITU-T local echo

An international organization that defines A modem feature that enables the modem
standards for telegraphic and telephone to display keyboard commands and
equipment. For example, the Bell 212A transmitted data on the screen. See
standard for 1200 bps communication in command En.
North America is observed internationally
as ITU-T V.22. For 2400 bps MNP
communication, most U.S. manufacturers Microcom Networking Protocol is an error-
observe V.22bis. control protocol developed by Microcom,
Inc., and now in the public domain. There
LAPM are several different MNP protocols, but the
Link Access Procedure for Modems is an most commonly used one ensures error-free
error-control protocol defined in ITU-T transmission through error detection (CRC)
Recommendation V.42. Like the MNP and retransmission of erred frames.
protocols, LAPM uses cyclic redundancy
checking (CRC) and retransmission of
corrupted data (ARQ) to ensure data
reliability.

44
 GLOSSARY

modem online fall back/fall forward

A device that transmits/receives computer A feature that allows a high-speed, error-
data through a communications channel control modem to monitor line quality and
such as radio or telephone lines. It also fall back to the next lower speed in a
changes signals received from the phone defined range if line quality diminishes. As
line back to digital signals before passing line conditions improve, the modem
them to the receiving computer. switches up to the next higher speed.

nonvolatile memory (NVRAM) originate mode

A user-programmable random access The mode used by your modem when
memory which retains data when power is initiating an outgoing call to a destination
turned off. On some modems, it includes modem. The transmit/receive frequencies
four stored phone numbers and the modem are the reverse of the called modem, which
settings. is in answer mode.

off/on hook
Modem operations that are the equivalent of
manually lifting a phone receiver (taking it
off-hook) and replacing it (going on-hook).

45
 GLOSSARY

parity RAM
A simple error-detection method that Random Access Memory is memory that is
checks the validity of a transmitted available for use when the modem is turned
character. Character checking has been on, but that clears of all information when
surpassed by more reliable and efficient the power is turned off. The modem's RAM
forms of error checking, including V.42 and holds the current operational settings, a
MNP 2-4 protocols. Either the same type flow control buffer, and a command
of parity must be used by two buffer.
communicating computers, or both may
omit parity. remote digital loopback
A test that checks the phone link and a
protocol remote modem's transmitter and receiver.
A system of rules and procedures governing
communications between two or more remote echo
devices. Protocols vary, but communicating A copy of the data received by the remote
devices must follow the same protocol in system, returned to the sending system, and
order to exchange data. The format of the displayed on the screen. Remote echoing is
data, readiness to receive or send, error a function of the remote system.
detection and error correction are some of
e operations that may be defined in
protocols.
46
 GLOSSARY

ROM terminal
Read Only Memory is permanent memory, A device whose keyboard and display are
which is not user-programmable. used for sending and receiving data over a
communications link. This device differs
serial transmission from a microcomputer or a
The consecutive flow of data in a single mainframe in that it has little or no internal
channel. Compare it to parallel processing capabilities.
transmissions where data flows
simultaneously in multiple channels. terminal mode
Software mode that allows direct
start/stop bits communication with the modem. This
These signaling bits are attached to a mode is also known as command mode.
character before and after the character is
transmitted during asynchronous throughput
transmission. The amount of actual user data transmitted
per second without the overhead of
protocol information such as start/stop
bits or frame headers and trailers. Compare
it with characters per second.

47
 GLOSSARY

V.8 V.22bis
The ITU-T standard specification that An ITU-T standard for modem
covers the initial handshaking process. communications at 2400 bps. The standard
includes an automatic link negotiation
V.17 fax fallback to 1200 bps and compatibility with
An ITU-T standard for making facsimile Bell 212A/V.22 modems.
connections at 14,400 bps, 12,000 bps,
9600 bps, and 7200 bps. V.23
An ITU-T standard for modem
V.21 communication at 1200 bps with a 75 bps
An ITU-T standard for modems operating back channel. This standard is used in the
in asynchronous mode at speeds up to 300 U.K.
bps, full-duplex, on public switched
telephone networks. V.27ter
An ITU-T standard for facsimile
V.22 operations that specifies modulation at 4800
An ITU-T standard for modem bps, with fallback to 2400 bps.
communications at 1200 bps, compatible
with the Bell 212A standard observed in the
U.S. and Canada.

48
 GLOSSARY

V.29 V.34
An ITU-T standard for facsimile An ITU-T standard that currently allows
operations that specifies modulation at 9600 data rates as high as 28,800 bps.
bps, with fallback to 7200 bps.
V.34+
V.32 An enhancement to V.34 that enables data
An ITU-T standard for modem transfer rates as high as 33,600 bps.
communications at 9600 bps and 4800 bps.
V.32 modems fall back to 4800 bps when V.42
line quality is impaired. An ITU-T standard for modem
communications that defines a two-stage
V.32bis process of detection and negotiation for
An ITU-T standard that extends the V.32 LAPM error control.
connection range: 4800, 7200, 9600,
12,000, and 14,400 bps. V.32bis modems V.42bis
fall back to the next lower speed when line An extension of ITU-T V.42 that defines a
quality is impaired, fall back further as specific data compression scheme for use
necessary, and also fall forward (switch during V.42 connections.
back up) when line conditions improve.
See online fall back/fall forward.

49
 GLOSSARY

V.90 Ymodem
The ITU-T standard for 56 Kbps modem An error-checking protocol that can send
communications. several files of data at a time in 1024-byte
(1K) blocks. This protocol can use either
Xmodem checksums or CRC for error checking.
The first of a family of error control
software protocols used to transfer files Ymodem G
between modems. These protocols are in This is similar to the Ymodem, except it
the public domain and are available from relies on the modem for error checking,
many bulletin board services. which makes it faster.

XON/XOFF Zmodem
Standard ASCII control characters used to This is similar to Xmodem and Ymodem,
tell an intelligent device to stop/resume except it includes batch transfer, the ability
transmitting data. to recover from a partially complete
transfer, an autostart feature, and improved
efficiency.

50
 REGULATORY INFORMATION
Manufacturer’s Declaration of You must provide this information to the
Conformity telephone company if requested. The REN
is used to determine the number of devices
The manufacturer of this modem declares you may legally connect to your telephone
that the product conforms to the FCC’s line. In most areas, the sum of the REN of
specifications: all devices connected to one line must not
Part 15: exceed five (5.0). You should contact your
Operation is subject to the following two telephone company to determine the
conditions: maximum REN for your calling area.
(1) this device may not cause harmful This equipment uses the following USOC
electromagnetic interference, and jacks: RJ-11C.
(2) this device must accept any interference This equipment may not be used on coin
received including interference that may service provided by the telephone company.
cause undesired operations. Connection to party lines is subject to state
Part 68: tariffs.
This equipment complies with FCC Rules
Part 68. Located on the bottom of the
modem is the FCC Registration Number
and Ringer Equivalence Number (REN).

83
 REGULATORY INFORMATION

An FCC compliant telephone cord and UL Listing/CUL Listing

modular plug are provided with this This information technology equipment is
equipment, which is designed to connect to UL-Listed and CUL-Listed for use with
the telephone network or premises wiring UL-Listed personal computers that have
using a Part 68 compliant compatible jack. installation instructions detailing user
See installation instructions for details. installation of card cage accessories.
Caution to the User Connecting to the Telephone Company
The user is cautioned that any changes or It is not necessary to notify the telephone
modifications not expressly approved by company before installing the modem.
the party responsible for compliance could However, the telephone company may
void the user’s authority to operate the request the telephone number(s) to which
equipment. the modem is connected and the FCC
IC (Canada) information printed on this section.
This digital apparatus does not exceed the Be sure that the telephone line you are
Class B limits for radio noise emissions connecting the modem to is a standard
from digital apparatus set out in the analog line and not a digital (PBX), party,
interference-causing equipment standard or coin telephone line.
entitled Digital Apparatus, ICES-003 of
Industry Canada.

84
 REGULATORY INFORMATION

If the modem is malfunctioning, it may (The telephone number provided may not
affect the telephone lines. In this case, be a 900 number or any other umber for
disconnect the modem until the source of which charges exceed local or long-distance
the difficulty is traced. transmission charges.)
Fax Branding Radio and Television Interference
The Telephone Consumer Protection Act of This equipment generates and uses radio
1991 makes it unlawful for any person to frequency energy and if not installed and
use a computer or other electronic device, used properly, in strict accordance with the
including fax machines, to send any manufacturer’s instructions, may cause
message unless such message clearly interference to radio and television
contains in a margin at the top or bottom of reception. The modem has been tested and
each transmitted page or on the first page of found to comply with the limits for a Class
the transmission, the date and time it is B computing device in accordance with the
sent, an identification of the business or specifications in Part 15 of FCC rules,
other entity, or other individual sending the which are designed to provide reasonable
message, and the telephone number of the protection against such interference in a
sending machine or of such business, other residential installation. However, there is no
entity, or individual. guarantee that interference will not occur in
a particular installation.

85
 REGULATORY INFORMATION

If this device does cause interference to You may find the following booklet,
radio or television reception, which you can prepared by the Federal Communications
determine by monitoring reception when Commission, helpful:
the modem is installed and when it is How to Identify and Resolve Radio-TV
removed from the computer, try to correct Interference Problems
the problem with one or more of the Stock No. 004-000-0345-4
following measures: U.S. Government Printing Office
•
Reorient the receiving antenna (for Washington, DC 20402
televisions with antenna reception only) In accordance with Part 15 of the FCC
or cable input device. rules, the user is cautioned that any changes
•
Relocate the computer with respect to or modifications to the equipment described
the receiver. in this manual that are not expressly
•
Relocate the computer and/or the approved by the manufacturer could void
receiver so that they are on separate the user’s authority to operate the
branch circuits. equipment.
If necessary, consult your dealer or an
experienced radio/television technician for
additional suggestions.

86
 REGULATORY INFORMATION

For Canadian Modem Users service may be extended by means of a

NOTICE: The Industry Canada (IC) label certified connector assembly (telephone
identifies certified equipment. This extension cord.) The customer should be
certification means the equipment meets aware that compliance with the above
certain telecommunications network conditions may not prevent degradation of
protective, operational, and safety service in some situations.
requirements as prescribed in the Currently, telecommunication companies
appropriate Terminal Equipment Technical do not allow users to connect their
Requirements document(s). The equipment to jacks except in precise
Department does not guarantee the situations that are spelled out in tariffing
equipment will operate to the user’s arrangements with those companies.
satisfaction. Before installing this Repairs to certified equipment should be
equipment, users should ensure that it is coordinated by a representative designated
permissible to be connected to the facilities by the supplier. Any repairs or alterations
of the local telecommunications company. made by the user to this equipment, or
The equipment must also be installed using equipment malfunctions, may give the
an acceptable method of connection. In telecommunications company cause to
some cases, the company’s inside wiring request the user to disconnect the
associated with a single-line, individual equipment.

87
 REGULATORY INFORMATION

For your own protection, make sure that the the requirement that the sum of the Ringer
electrical ground connections of the power Equivalence Numbers of all the devices
utility, telephone lines, and internal metallic does not exceed 5.”
water pipe system, if present, are connected The Ringer Equivalence Number is located
together. This precaution may be on the modem’s circuit board.
particularly important in rural areas.
CAUTION: Do NOT attempt to make such
connections yourself. Instead contact the •
For service and repair issues, contact
electric inspection authority or electrician, your computer system manufacturer.
as appropriate.
“ NOTICE: The Ringer Equivalence
Number (REN) assigned to each terminal
device provides an indication of the
maximum number of terminals allowed to
be connected to a telephone interface. The
termination on an interface may consist of
any combination of devices subject only to

88