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    Training Procedure

    Uploaded by

    Thee Bouyy
    This document outlines an organization's quality management system procedure for training. It defines the purpose and scope of training as identifying needs to ensure employees have the necessary knowledge and skills. It describes the responsibilities for training and the types of training provided, including induction training for new recruits and ongoing employee training. The procedure also details the processes for identifying training needs, designing training plans, providing training, and evaluating the effectiveness of training.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Training Procedure

    Uploaded by

    Thee Bouyy
    504 views14 pages
    This document outlines an organization's quality management system procedure for training. It defines the purpose and scope of training as identifying needs to ensure employees have the necessary knowledge and skills. It describes the responsibilities for training and the types of training provided, including induction training for new recruits and ongoing employee training. The procedure also details the processes for identifying training needs, designing training plans, providing training, and evaluating the effectiveness of training.

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    This document outlines an organization's quality management system procedure for training. It defines the purpose and scope of training as identifying needs to ensure employees have the necessary knowledge and skills. It describes the responsibilities for training and the types of training provided, including induction training for new recruits and ongoing employee training. The procedure also details the processes for identifying training needs, designing training plans, providing training, and evaluating the effectiveness of training.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    504 views14 pages

    Training Procedure

    Uploaded by

    Thee Bouyy
    This document outlines an organization's quality management system procedure for training. It defines the purpose and scope of training as identifying needs to ensure employees have the necessary knowledge and skills. It describes the responsibilities for training and the types of training provided, including induction training for new recruits and ongoing employee training. The procedure also details the processes for identifying training needs, designing training plans, providing training, and evaluating the effectiveness of training.

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    © All Rights Reserved
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    You are on page 1of 14

    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21

    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    Training

    Issue No : Revision No: Date: Page : 1 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    1.0 Purpose
    The Purpose of this procedure “To define the activities required
    for establishing and maintaining the training process.”

    2.0 Scope
    “To identify the training needs and ensure that entire workforce
    has necessary knowledge and skills to carry out their activities and to improve
    the Effectiveness & Efficiency of All company activities.”

    3.0 Applicability

    This Procedure is applicable to all Personnel

    4.0 Responsibility & Authority

    Primary HR
    Secondary Dept HOD’s

    5.0 References

    6.0 Abbreviations:

    Issue No : Revision No: Date: Page : 2 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    7.0 Amendments & Revision History


    Details
    Issue no Rev no Rev Date Description of Change
    Page Para
    00 All All New Issue

    Name Signature Date


    Prepared By
    Reviewed By
    Approved By

    Issue No : Revision No: Date: Page : 3 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    8.0 Procedure:
    8.1 XXXXXXX defines a process for Training and the types of training are as
    listed below
     Induction Training.
     Employee Training (On Job Training , Class Room Training)

    8.2 Induction Training

    Induction training is conducted for New Recruit as it enables him to


     
     Meeting new colleagues - Interaction with various other groups &
    departments
     Seeing the layout of the premises
     Learning the values and aims of the business
     Learning about the internal workings and policies of the business -
    Policies & Practices
     Learning about the roles of the job

    8.2.1 A New Recruit joined the Organization; details (Personal, Professional


    & Educational) will be circulated through Mail.

    The process for Induction Training is followed as defined in Process


    Flow Chart for Induction Training (See 9.1)

    8.3 Employee Training


    For selecting and implementing training process the following stages are
    identified:
    8.3.1 Defining training needs
    8.3.2 Designing and planning training;
    8.3.3 Providing for the training;
    8.3.4 Evaluating the outcome of training

    Issue No : Revision No: Date: Page : 4 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    The process for Training is followed as defined in Process Flow Chart


    for Training (See 9.2)

    8.3.1 Defining / Identification of training needs

    8.3.1.1 Training needs for the employee will be identified based upon
     New technology / system
     Change in Business Process / System
     Continuous improvement efforts
     Change initiatives
     Gap Between Required and Existing Competencies

    8.3.1.1.1 A Training Need Form is circulated by HR Head in month of


    August every year to all departments.
    8.3.1.1.2 Duly Filled in Training Need Form is to be returned back by the
    Department Head to HR department in the Month of September every
    year.

    The Training Need Form shall contain, but not be limited to, the following
    information:

    Issue No : Revision No: Date: Page : 5 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

     Emp No
     Emp Name
     Name of the Training
     Tentative Dates
     Internal / External Training

    8.3.2 Designing and Planning Training

    8.3.2.1 Designing and Planning Training needs for the employee will
    processed based upon

     Constraints
     Training Methods
     Training Requirements / Specifications
     Training Provider

    8.3.2.2 An Annual Training Plan is derived in the Month of October of Every


    Year.

    The Annual Training Plan shall contain, but not be limited to, the following
    information
     Training Program Name
     Program Objective
     Duration
     Target Group
     Type / Kind of Program (Internal/External)

    8.3.3 Providing for the training

    Issue No : Revision No: Date: Page : 6 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    8.3.3.1 Training is Provided based upon the Annual Training Plan Derived

    8.3.3.2 Support at Different stages of the training is provided

    8.3.3.2.1 Pre-training support


    Pre-training support may include such activities as:
    _ briefing the training provider with relevant information
    _ briefing the trainee on the nature of the training and the
    competence gaps it is intended to close; and
    _ enabling contact to be made between the trainer and trainee.
    8.3.3.2.2 Training support
    Training support may include such activities as:
    _ providing relevant tools, equipment, documentation, software
    or accommodation to the trainee and/or trainer;
    _ providing relevant and adequate opportunities for the trainee to
    apply the competence being developed; and
    _ giving feedback on task performance as requested by the trainer
    and/or trainee.
    8.3.3.2.3 End-of-training support
    End-of-training support may include such activities as:
    _ receiving feedback information from the trainee;
    _ receiving feedback information from the trainer; and
    _ providing feedback information to managers and to the
    personnel involved in the training process.

    8.3.4 Evaluating the outcome of training

    8.3.4.1 All records on training shall be maintained by HR dept


    8.3.4.2 On conclusion of training, feedback from Department
    HOD’s shall be obtained by HR for evaluation of the effectiveness

    Issue No : Revision No: Date: Page : 7 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    of Training. The feedback data shall be maintained for further


    Follow-up action.

    8.4 ON-COURSE TRAINING


    8.4.1 On Course / Workshop Training Topics which are received apart
    from Training Plan through mail, Newsletter or any other media will be
    taken into consideration for training apart from regular Schedule.

    8.4.1.1 After receiving the On Course Training Topic Process is


    followed as defined in Process Flow Chart for On Course Training
    (See 9.3)

    Issue No : Revision No: Date: Page : 8 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    9.0 Process Flow Chart


    9.1 Process Flow Chart for Induction Training

    Issue No : Revision No: Date: Page : 9 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    9.2 Process Flow Chart for Training

    Issue No : Revision No: Date: Page : 10 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    9.3 Process Flow Chart for On Course Training

    Issue No : Revision No: Date: Page : 11 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
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    ISO/TS 16949:2009 Training Approved by

    10.0 Document & Records

    Issue No : Revision No: Date: Page : 12 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    Doc no /
    Retention
    S.no Record Name Format Medium Location Responsibility
    Period
    No
    01 Training Need Form
    02 Annual Training calendar
    03 Induction Training
    Schedule
    04 Training Feed Back Form
    05 Training Effectiveness
    form
    06 Skill Matrix

    11.0 Process Effectiveness Measures / Performance Indicators

    Issue No : Revision No: Date: Page : 13 of 14


    QUALITY MANAGEMENT SYSTEM PROCEDURE QMS – PR- 21
    Reviewed by
    ISO/TS 16949:2009 Training Approved by

    S.no Indicator UOM Freq Responsibility


    01 Trends in training hours.
    Trends in % of employees Covered
    02
    under training programmes
    Trends in inclusion of new training
    03
    programmes
    Trends in no. employees covered
    04
    under problem solving
    Trends in customer Complaints due
    05
    to in adequate training
    Trends in NC’s reported in Internal
    06
    Audit’s
    Increasing trend in suggestions
    07
    (employee motivation)
    Decreasing trend in customer
    08
    complaints.
    09 % of Training Completed as per Plan

    Issue No : Revision No: Date: Page : 14 of 14

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