Resort Management System

Akramul Islam
Student ID: 012163003

A Project
in
The Department

of

Computer Science and Engineering

Presented in Partial Fulfillment of the Requirements

For the Degree of Master of Science in Computer Science and Engineering

United International University

Dhaka, Bangladesh

February, 2020
© Akramul Islam, 2020
Approval Certificate

This project is titled "Resort Management System” submitted by Akramul Islam,

Student ID: 012163003, has been accepted as Satisfactory in fulfillment of the

requirement for the degree of Master of Science in Computer Science and

Engineering on 19/03/2019.

Board of Examiners

1.
______________________________ Supervisor
Dr. Mohammad Nurul Huda
Professor and Director-MSCSE
Department of Computer Science & Engineering
United International University (UIU)
Dhaka-1212, Bangladesh

2.
______________________________ Examiner
Dr. Hasan Sarwar
Professor
Department of Computer Science & Engineering (CSE)
United International University (UIU)
Dhaka-1212, Bangladesh

3.
______________________________ Ex-Officio
Dr. Mohammad Nurul Huda
Professor and Director-MSCSE
Department of Computer Science & Engineering
United International University (UIU)
Dhaka-1212, Bangladesh

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Declaration

This is certified that the work entitled “Resort Management System" is the outcome
of the research carried out by me under the supervision of Dr. Mohammad Nurul
Huda, Professor and Director-MSCSE, UIU, Department of Computer Science &
Engineering, United International University (UIU).

________________________________________
Akramul Islam,
ID: 012163003
MSCSE program
Department of Computer Science and Engineering
United International University
Dhaka-1212, Bangladesh

In my capacity as supervisor of the candidate’s project, I certify that the above

statements are true to the best of my knowledge.

________________________________________
Dr. Mohammad Nurul Huda
Professor and Director-MSCSE
Department of Computer Science & Engineering
United International University (UIU)
Dhaka-1212, Bangladesh

ii
Abstract

Now a days peoples are want to go different places for relaxation or recreation. As,

there are not so many available hotels & Resorts for large number of peoples. In a
vacation, Most of the peoples will go different tourist places for relaxation or

recreation and have to be faced embracing situation if there is not available room in
Hotel & Resort. It will be overcome if the Resort has online booking system. For this

reason we think that if the Resort Booking and availability checking system we can

provide the customers through Online, then it will be more convenient and helpful
for a customer perspective to Book/Reserve a Room or checking the price, availability

and other facilities to compare with the other available Resorts at the same places.
Moreover, these types of Online Resort Booking system like “Resort Management

System” can also help the Peoples who are basically like to confirm the booking
before the traveling to minimize the hassle during the traveling. On the other side, If

the Hotel Management adopt the Online “Resort Management System” then the
management can able to see the availability of the rooms an able to give a prompt

response to the customers through the Online system. Moreover, Management also
get a view about the Daily/Monthly income from tourist and also able to compare

with the costing to find out the Net Income. The Hotel Management also can give
the customers the facility to provide feedback/Review or Rating system at the end of

the tour. Throughout the Rating the Management can identify that in which
categories they need to improve to provide better facility to the customers. Also, if

the Customers are provide good review and the reviews are stored and visible to
other customer through the online system then other Customers also feel interested

to come to the resort.

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Acknowledgement

The Resort Management System project will be very memorable for me as this

project have been helped me to gather lots of experiences and discover my

potentials. These experiences and opportunities will help to shape up my

professional life.

In this report, I would like to highlight the enormous opportunities I get from my

workplace. Like all other human endeavors these few details lead me to realize that

this report is not perfect and also may contain human errors and shortcomings.

“The Resort Management System” is A Web Application project which is

prepared for the partial fulfillment of MSCSE program. The project completion would
be impossible without the contribution and help of the below mentioned Teachers

.My sincere gratitude to almighty Allah who granted me the opportunity to complete
the project.

I would also like to spread my thanks to all of the Faculties. Especially, I am highly
obligated and express my grateful thanks to Prof. Dr. Mohammad Nurul Huda sir for

his constant supervision and guidance regarding the project. I am considering myself
as a fortunate to receive the opportunity to do this project under the supervision of

Prof. Dr. Mohammad Nurul Huda Sir at United International University (UIU). I also
would like to extend my thanks to my examiner Prof. Dr. Hasan Sarwar Sir for

examine my project.
At last, I would also give thanks to my colleagues for helping me in various critical

situation and also my Family members to give mental support during the project.

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Table of Contents
Chapter 1 ........................................................................................................... 1
Introduction .................................................................................................... 1
1.1 Existing Practice ..................................................................................... 1
1.2 Objective ............................................................................................... 2
Chapter 2 ........................................................................................................... 3
Background and Literature Review ................................................................. 3
2.1 System End Point ...................................................................................... 3
2.2 Design .......................................................................................................... 4
2.2.1 ERD Diagram .......................................................................................... 4
2.2.2 Use Case Diagram................................................................................... 4
Use Case Diagram for Resort Management System ..................................... 5
2.2.3 Sequence Diagram ................................................................................. 6
2.2.4 Activity Diagram ..................................................................................... 8
2.2.4.1 Customer Diagram ............................................................................ 8
2.2.4.2 User Diagram .................................................................................... 9
Chapter 3 ......................................................................................................... 10
Implementation & Testing ............................................................................ 10
3.1 Implementation Overview....................................................................... 10
3.2 Methodology........................................................................................... 10
3.3 Software Architecture ............................................................................. 11
3.4 Technology .............................................................................................. 13
3.5 Testing..................................................................................................... 13
Black Box Testing........................................................................................ 13
White Box Testing ...................................................................................... 14
Chapter 4 ......................................................................................................... 15
4.1 Major Features ........................................................................................ 15
4.1.1 Website Interface .............................................................................. 15
4.1.2 Resort Contact Information ............................................................... 18
4.1.3 Login Interface................................................................................... 19
4.1.4 Sign Up Interface ............................................................................... 19
4.1.5 User List............................................................................................. 21

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 4.1.6 Room ................................................................................................. 21
4.1.7 Room List........................................................................................... 22
4.1.8 Food .................................................................................................. 22
4.1.9 Food List ............................................................................................ 23
4.1.10 See all reservation ........................................................................... 23
4.1.11 Check-In........................................................................................... 24
4.1.12 Check-In List .................................................................................... 24
4.1.13 Invoice ............................................................................................. 25
4.1.14 Check-Out ........................................................................................ 26
4.1.15 Report ............................................................................................. 27
Chapter 5 ......................................................................................................... 28
Conclusion and Future Works ....................................................................... 28
5.1 Conclusion ............................................................................................ 28
5.2 Future Works........................................................................................ 28
References ....................................................................................................... 29

vi
List of Figures

Figure: 2.2.1 ERD Diagram .................................................................................................................. 4

Figure: 2.2.2 Use Case Diagram ........................................................................................................ 6

Figure: 2.2.3 Sequence Diagram ...................................................................................................... 7

Figure: 2.2.4.1 Customer Activity Diagram .................................................................................. 8

Figure: 2.2.4.2 User Activity Diagram ............................................................................................. 9

Figure: 3.2 Agile Methodology .......................................................................................................11

Figure: 3.3 Software Architecture ...................................................................................................12

Figure: 3.4 Black Box Testing ...........................................................................................................13

Figure: 3.5 White Box Testing ..........................................................................................................14

Figure: 4.1.1 Resort Management Website ................................................................................15

Figure: 4.1.1 Website Cottage Interface.......................................................................................15

Figure: 4.1.1 Resort Reservation Request Interface .................................................................16

Figure: 4.1.1 Resort Reservation Request Form ........................................................................17

Figure: 4.1.2 Resort Contact Information Interface..................................................................18

Figure: 4.1.3 Back Office Login Interface .....................................................................................19

Figure: 4.1.4 Back Office Sign Up Interface.................................................................................20

Figure: 4.1.5 Resort Management User List Interface .............................................................21
Figure: 4.1.6 Resort Room Create Interface ................................................................................21
Figure: 4.1.7 Resort Room List Interface ......................................................................................22

Figure: 4.1.8 Resort Food Create Interface .................................................................................22

Figure: 4.1.9 Resort Food List Interface ........................................................................................23

Figure: 4.1.10 Reservation List Interface ......................................................................................23

Figure: 4.1.11 Check-In Interface ....................................................................................................24

Figure: 4.1.12 Check-In List Interface ............................................................................................25

Figure: 4.1.13 Reservation List to Create Invoice Interface ...................................................25

Figure: 4.1.14 Bill Pay and Check-out Interface ........................................................................26

Figure: 4.1.15 Receipt Interface.......................................................................................................26

Figure: 4.1.16 Report Interface ........................................................................................................27

vii
Chapter 1

Introduction

Resort Management System is developed for following system development stages

for smooth running and management of “milonchori” resort. As a travel lover I have
visited different places and most of the time facing different kinds of hassle. To take

the decision to develop this type of system we have gathered information for several
Resorts Management and found that most of the Resorts are managed by manually.

We realize that the Resorts basically need a computerized Resort management

system. After the analysis of the collected Data in the problem phase we have found

that All of the Requirements like Hardware and Software are available in the current
market to implement the Resort Management system. We have also identified that

these required things are affordable by the Resort Management. We are trying to
identify all of the loopholes of the system and also taking action to resolve the

loopholes. The system is developed using Java spring framework language.

Hopefully, This system will help the Resort management to realize the maximum

potentiality in addition to its competence in the Resort business field.

1.1 Existing Practice

As far we know that , Previously The Resort was managed by manually .As the

Resort have been managed manually so customers and management both parties’
were facing lots of challenges for booking/manages to the Resort. As a Manual

process Customers need to visit the resort to get an idea about the Resort Condition
and facilities which is really challenging for a Customer. Also, Customers are not able

to compare the facilities of the same places Resorts. As a manual management

process the Hotel management needs to store the Customer information and

booking process though papers which is really challenging for Management group
and also Management need to brief to the customer verbally all of the other things

like availability, facilities, prices etc.

1
1.2 Objective

The Objective of the “Resort Management System” is to provide facility to the

customers to reserve the Room for a hassle free tour. Also, Customer able to make a
plan about the accommodation cost before start of the tour as the Resort

Management System is sharing all of the costs in their system. The Management also
get a view about the availability of the rooms and also able to calculate the earnings

through the system. If the management would like to achieve the consistency of the
business through the system then they can incorporate any kinds of changes in the

current system for expending of their business.

2
Chapter 2

Background and Literature Review

Resort Management System is proposed to overcome the limitation of manual

reservation of a Resort. We know that, now a days Internet availability is increased so

much in our country .For this perspective we are easily able to convert the Manual

Resort Reservation to Automated Resort Management System. If we really able to

convert the System into automated system then Customer and the Management

both parties will be impacted positively. Through the System, Customers able to
Reserve/Book the Resort from anywhere in the Country and also able to know the

details facilities of the Resort. As per Management perspective they can update the
added facilities into the System each and every day to attract the customer. So using

the Technology we can able to improve the lifestyle of the Customer. Using the
breakthroughs of technology it’s possible to create unbelievable things in the easiest,

fastest and efficient possible ways. The main objective of Resort management system

is to provide online facility for accessing all the facility of hotel & resort.

2.1 System End Point

This system will covered the following facilities
 Single Room Reservation for customer through online
 Multiple Room Reservation for customer through online
 Sign Up page for user
 Admin can approve sign up user
 Admin can define role of user
 Room create
 Food create
 Reservation create from website
 Room check-in
 Invoice create
 Room check-out
 Report

3
2.2 Design
2.2.1 ERD Diagram

Database is absolutely an integral part of software systems. To fully utilize ER

Diagram in database engineering guarantees you to produce high-quality database

design to use in database creation, management, and maintenance. An ER model

also provides a means for communication.

Figure: 2.2.1 ERD Diagram

2.2.2 Use Case Diagram

Use case is the combination of set of actions and their actors. It describes which

action is being performed by which actors. And also the extended or included
actions are described here.

4
Use Case Diagram for Resort Management System

Use Case Name Resort Management

Description Resort Management System is a web
application where customers can reserve
the room at anywhere in Bangladesh
and User can manage the check-in,
check-out and other activities. Moreover
admin can manage the all of actions
also.
Actors Customers
Admin
User
System
Basic Flow Alternate Flow
1.Customers Reserve the room NA
2.User check-in the room for the
customers
3.User create Food for customers
4.User create invoice for customers
5.User check-out for customers
6.User see the report
7.Admin can approve the user role
8.Admin will see all of actions
Precondition NA

Post-condition NA

5
 Figure: 2.2.2 Use Case Diagram

2.2.3 Sequence Diagram

The Sequence Diagram is the most common interaction diagram. The exchange

of messages between different lifelines is the main goal of this diagram.

6
Figure: 2.2.3 Sequence Diagram

7
2.2.4 Activity Diagram
2.2.4.1 Customer Diagram

Figure: 2.2.4.1 Customer Activity Diagram

8
2.2.4.2 User Diagram

Figure: 2.2.4.2 User Activity Diagram

9
Chapter 3

Implementation & Testing

3.1 Implementation Overview

This project is web based and need to be hosted in any server. As it is developed in

Java Spring framework it required Apache Tomcat server and any windows/Linux
server as an operating system. Client can access through browser from any location

in the world only needed the internet connection. So we need only a server to host
and deploy.

3.2 Methodology
Agile process is the most sophisticated software development process now a days.
By this methodology one member can easily collaborate to others. The customer also

be included in this process. It assumed that customer also the part of the project
team. In every stage change is acceptable here. And evaluation of a process or

feature makes this final deliverable. Every day project team discus each other’s by
scram meeting. All the member is treated here the important team member. Though

this project has no team but I tried to develop following the Agile Methodology in
every part of my project.

10
 Figure: 3.2 Agile Methodology

3.3 Software Architecture

During the development period the following are the main issues I wishes to

focus during development procedure:

 N-tier architecture.
  Secured Data transfer from front-end to database and vice versa.
 Developed with minimal rework to operate

I wish to divide my development process into four layers as follows:

 UI Layer.
  Presentation Layer.
 Business Layer.
 Data Access Layer.


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Figure: 3.3 Software Architecture

12
3.4 Technology
Following technologies are used for this project.

 Net beans IDE

 Bootstrap, JavaScript & Jquery for application User Interface
 Java (Spring Framework)
 MySQL for database
 Hibernate ORM
 Data table for Read data and export as .csv, pdf and Excel.
 Ajax Control Toolkits
 Heidi SQL Client.

3.5 Testing
Testing is a process by which we can ensure the developed software product is

defect or bugs free. As well as we can measure the software performance also. So in
the software development world testing is a very important part. This project is also

tested and corrected as per testing. There are two type of testing are performed
here.

1. Black Box Testing

2. White Box Testing

Black Box Testing

It is known as input/output testing. Sometime it is called behavioral testing. Here we

put only the input and check the output is correct or not. If output is ok then the

result is passed. But the coding structure and the complexity is not tested here.
Following figure illustrate the black box testing.

Figure: 3.4 Black Box Testing

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White Box Testing
White box testing is the type of testing which testing is carried out based on the

knowledge of the internal architecture of the application. In white-box testing, the

tester analyzes the quality of source code on different parameters like code

optimization, code coverage, code reusability etc. It is applicable for lower levels of
testing types - unit testing and integration testing where we have to deal with

individual modules of the application and their interfacing.

Figure: 3.5 White Box Testing

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Chapter 4

4.1 Major Features

4.1.1 Website Interface
To reservation the room, User will explore the website. Under cottage section user

will see the room list. User can search available room to enter from date to to date.
User will also see the room details and take a reservation to click on Request for a

reservation button.

Figure: 4.1.1 Resort Management Website

Figure: 4.1.1 Website Cottage Interface

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Figure: 4.1.1 Resort Reservation Request Interface

16
Figure: 4.1.1 Resort Reservation Request Form

17
4.1.2 Resort Contact Information
User can see the resort contact information under Contact Us tab. To click on Contact
Us tab, User will see the route detail information with Google maps.

Figure: 4.1.2 Resort Contact Information Interface

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4.1.3 Login Interface
For security purpose almost every system has to have a login system. For this system
following is the login page. In database password is encrypted using hash

technology. So that no one can retrieve password through database access.

Figure: 4.1.3 Back Office Login Interface

4.1.4 Sign Up Interface

For New user, User needs to sign up first. User needs to click on Sign Up here button
and the following page will be appeared. After successfully registered user will not

login the system until allow the user from admin user.

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Figure: 4.1.4 Back Office Sign Up Interface

20
4.1.5 User List
Admin user will see the all of user list and approve the user who hasn’t approved yet.

Figure: 4.1.5 Resort Management User List Interface

4.1.6 Room
Every hotel needs to large their capacity, so user will create new room under
Room group to use this page. User will select room under room group and

inputted information in text field.

Figure: 4.1.6 Resort Room Create Interface

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4.1.7 Room List
Every system needs to update their existing data so user will see all of room list from
this page. User can update the room information also to click on Edit button.

Figure: 4.1.7 Resort Room List Interface

4.1.8 Food
This system has extra facility to manage food item for customers. Moreover user can

add new food item into system. To add a food item user needs to click on Food and
the following page will be appeared

Figure: 4.1.8 Resort Food Create Interface

22
4.1.9 Food List
User will see all of Food list from this page. User can update the food information
also to click on Edit button.

Figure: 4.1.9 Resort Food List Interface

4.1.10 See all reservation

Customer or user will reserve the room from website and user needs to check-in the

rood for customers. For that reason user needs to see the reservation list. To view
reservation list, user need to click on See All Reservation list and the following page

will be appeared.

Figure: 4.1.10 Reservation List Interface

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4.1.11 Check-In

As the customer or user will reserve the room so need to check-in the room. In that
case for reservation, user needs to click on “Edit” button from reservation list and the

following page will be appeared. User will change the room for customer during
check-in.

Figure: 4.1.11 Check-In Interface

4.1.12 Check-In List

Moreover User will see the all of check-in list. To view check-in list user need to click
on See All Check-in and following page will be appeared.

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 Figure: 4.1.12 Check-In List Interface

4.1.13 Invoice
Every hotel has a check-out system. So before check-out customer need to pay
his/her bill. In that case our system has been check customer total bill and due bill.

The user doesn’t check-out the customer until the customer doesn’t pay his total bill.
To check-out the room, User needs to generate invoice. To generate invoice user

need to search the room first. User will see all of check-in and need to click on Create
Invoice button to check-out.

Figure: 4.1.13 Reservation List to Create Invoice Interface

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4.1.14 Check-Out
User will see Total bill and due dill during check-out. Users have to pay all of bill
during check-out. User will see the food bill also.

Figure: 4.1.14 Bill Pay and Check-out Interface

Figure: 4.1.15 Receipt Interface

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4.1.15 Report

Every user needs to see the report and our system has a report facility and user can
see the report as date wise. To see all of bill report user need to click on bill report

and the following page will be appeared. User will see the report as date wise to set
the date from date calendar. User will print the bill to click on Print button. Moreover

user will download the bill as Exel,Csv and Pdf format to click on button with format
user needs.

Figure: 4.1.16 Report Interface

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Chapter 5

Conclusion and Future Works

5.1 Conclusion

This project is basically developed for Online Reservation and to avoid manual

process in resort business. It eliminates the 3rd party completely. This software aims
to reduce the paper work and provides multiple facilities to the customer with less

efforts and accessing the portal according to choice and availability.

5.2 Future Works

We have a plan to enhance this project in a very short time. Especially, we would like
to implement the payment gateway for (visa card, bkash ctc). Moreover, we also have
a plan to implement the dashboard system which is not implemented yet because
lack of time. We will also added some extend feature like Laundry facility, swimming
pool facilities so the customer can fully enjoy the tour.

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References

[1] Celestine KatongoleFang “Journal of Tourism Research & Hospitality, 2018: 181:181”

DOI: 10.4172/2324-8807.1000181

[2] Vanasanan Virabhakul and Ching-Hsu Huang “Journal of Tourism Research &

Hospitality, 2017: 176” DOI: 10.4172/2324-8807.1000176

[3] Sotirios Varela and Nikolaos Georgopoulos “Journal of Tourism Research &

Hospitality, 2017: 172” DOI: 10.4172/2324-8807.1000172

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