Owners Manual
Owners Manual
Owners Manual
2012–2020
OWNER'S MANUAL
RELEASE NOTES
Information about new features is displayed on the touchscreen after a software update, and can be viewed at any time
by touching Controls > Software > Release Notes. If the content in the Owner's Manual on how to use your vehicle
conflicts with information in the Release Notes, the Release Notes take precedence.
SAFETY INFORMATION
You can find safety information in your Model S Owner's Manual on the touchscreen.
For detailed information about your Model S, go to the Tesla website for your region, log on to your Tesla account, or
sign up to get an account.
If you have any questions or concerns about your Model S, call Tesla. To find the number for your region, go to
www.tesla.com, select your region at the bottom of the page, then view contact information.
1. Interior door handles (Opening Doors from the Interior on page 10)
2. Autopilot stalk (Traffic-Aware Cruise Control on page 77 and Autosteer on page 83)
3. Turn signal stalk (High Beam Headlights on page 47, Turn Signals on page 48, Wipers and Washers on page
56)
4. Steering wheel buttons - left (Using Left Steering Wheel Buttons on page 39)
5. Instrument panel (Instrument Panel on page 50)
6. Steering wheel buttons - right (Using Right Steering Wheel Buttons on page 40)
7. Drive stalk (How to Shift on page 46)
8. Touchscreen (Touchscreen Overview on page 5)
9. Glovebox button (Glovebox on page 17)
10. Cabin climate control (Climate Controls on page 118)
11. Power window switches (Opening and Closing on page 12)
12. Exterior mirror adjustment switches (Mirrors on page 42)
13. Seats (Front and Rear Seats on page 22)
14. Steering column adjuster (hidden from view in the above image) (Steering Wheel on page 39)
15. Horn (Horn on page 40)
16. Brake pedal (Braking and Stopping on page 57)
17. Accelerator pedal (Acceleration Modes on page 64)
Overview 3
Interior Overview
18. Hazard warning lights (Hazard Warning Flashers on page 49)
19. Cup holders (Cup Holders on page 20)
NOTE: On RHD (Right Hand Drive) vehicles, the controls illustrated above are arranged similarly, but are mirrored on
the right side of the vehicle.
Use the touchscreen to control many features that, in traditional cars, are controlled using physical buttons (for
example, adjusting the cabin heating and air conditioning, headlights, etc.). You also use the touchscreen to control
media, navigate, use entertainment features, and customize Model S to suit your preferences. For hands-free access
to common touchscreen controls, use voice commands (see Voice Commands on page 140). The main component
of the touchscreen is the map area. Other main components are shown here:
NOTE: Illustrations are provided to improve conceptual understanding only. Depending on vehicle options, software
version, market region and regional and language settings, the details displayed on the screen will differ.
1. Status bar: This area on the top of the touchscreen displays the time of day, the outside temperature, and the
following icons:
Touch to lock/unlock all doors and trunks.
Overview 5
Touchscreen Overview
Status of the front passenger airbag (see Airbags on page 33).
Displays when a software update is available (see Software Updates on page 150).
Add, configure, or quickly switch driver profiles (including Valet Mode and Easy Entry). See Driver
Profiles on page 37.
Control or program HomeLink devices (if equipped) (see HomeLink Universal Transceiver on page
146).
Displays when a notification is in effect. Touch to display information about the notification. To
display a list of the most recent notifications, with the most recent listed first, you can also touch
Service > Notifications.
Connected to cellular network. Touch to connect to Wi-Fi (see Connecting to Wi-Fi on page 149).
2. Navigation: Change the orientation of the map, find or navigate to a destination, and change navigation settings
(see Maps and Navigation on page 123).
3. Controls: Control various features and adjust settings to customize your Model S (see Controls on page 112).
4. Climate controls (driver): Use the left and right arrows to decrease/increase cabin temperature. Touch Split on
the popup to display separate controls for the driver and passenger. Touch the temperature icon to customize
climate control settings (see Climate Controls on page 118).
5. My Apps: For one-touch access to frequently used apps and controls, you can choose what displays here. See
Customizing My Apps on page 7.
6. App Launcher: Touch the app launcher to open the app tray. Then touch any app to open it. The app you choose
displays on top of the map. To close an app, drag it downward.
7. Recent App(s): Displays the most recently used app(s). The number of recent apps displayed here depends on
how many apps have been added to My Apps. If you add the maximum number of apps to My Apps, only the
most recent app displays.
8. Climate controls (passenger): Displays when temperature controls have been Split to provide separate controls
for the driver and passenger.
Popup messages appear at the bottom of the touchscreen. For example, a seat belt reminder appears if a seat belt is
unfastened in an occupied seat, an alert appears to notify you of an incoming phone call, a text message appears
(when applicable), and voice commands appear when in use. If applicable, touch options from these popup
messages (for example, accept/decline a phone call, choose an option from the headlight menu, etc.). To dismiss a
popup message, swipe it downward.
Customizing My Apps
For one-touch access to commonly used apps and controls, you can customize what displays in the My Apps area on
the touchscreen's bottom bar:
1. Enter customization mode by touching and holding any app or control in the My Apps area. If this area is empty,
touch the App Launcher.
2. Simply drag any app or control from the app tray onto the My Apps area in the bottom bar.
NOTE: Seat heaters selected from the app tray appear next to the temperature, instead of in the My Apps area.
NOTE: Controls (for example, defrosters and seat heaters) appear in the app tray only when you enter customization
mode by touching and holding an app.
NOTE: When you've added the maximum number of apps or controls to My Apps, adding an additional app removes
the rightmost app.
NOTE: Remove an app or control from the My Apps area by touching and holding, then touching its associated "X".
Overview 7
Keys and Doors
Keyless Locking and Unlocking
Locking and unlocking Model S is convenient. Although
you must be carrying a valid key fob, there is no need to
use it. Model S has sensors around the driver's door that
can recognize the presence of a key fob within a range
of approximately one meter. So, you can keep your key
fob in your pocket or purse and Model S detects it as
you approach.
When carrying your key fob with you, you can also open 2. Lock/Unlock All
the rear trunk without having to use the key fob. Simply ◦ Single-click to lock doors and trunks (all doors
press the switch located under the powered liftgate’s and trunks must be closed). Hazard warning lights
exterior handle. Driver Door Unlock Mode (see Door flash once and door handles retract. If a door or
Unlock Mode on page 10) must be off and the vehicle the powered liftgate is open, hazard warning lights
must detect the key fob near the driver's door before flash three times and doors do not lock.
opening the rear trunk.
◦ Double-click to unlock. Hazard warning lights flash
Model S also locks automatically. If you enable Walk twice and door handles extend. If a door or the
Away Door Lock, Model S locks when you walk away rear trunk is open, hazard warning lights flash
carrying your key fob with you (see Walk-Away Door three times and doors do not lock.
Lock on page 10).
3. Front trunk
While sitting inside Model S, you can also lock and ◦ Double-click to open the front trunk.
unlock the vehicle by touching the icon on the
touchscreen's status bar or by touching Controls. You do not need to point the key fob at Model S, but you
must be within operating range (which varies depending
NOTE: Depending on date of manufacture and options on the strength of the key fob’s battery).
selected at time of purchase, some Model S vehicles are
not equipped with the automatic locking and unlocking If Model S is unable to detect the key fob, the
feature. touchscreen displays a message indicating that a key
fob is not inside. Place the key fob where Model S can
Using the Key Fob best detect it, which is below the low voltage power
socket (see Key Fob Not Inside on page 44).
To quickly familiarize yourself with the key fob, think of
Radio equipment on a similar frequency can affect the
the key fob as a miniature version of Model S, with the
key fob. If this happens, move the key fob at least 30 cm
Tesla badge representing the front. The key fob has
away from other electronic devices (phone, laptop, etc).
three buttons that feel like softer areas on the surface.
If the key fob does not work, you may need to change
its battery. If the key fob’s battery is discharged, you can
NOTE: Tesla recommends replacing the battery in all key Using Exterior Door Handles
fobs at the same time.
A light press on a door handle extends it, provided
1. With the key fob placed button-side down on a soft Model S detects a valid key fob nearby and Passive
surface, use a small flat-bladed tool or fingernail to Entry is on (Controls > Safety > Passive Entry).
release the bottom cover.
You can set the door handles to extend automatically
whenever you approach the driver’s side carrying the
key fob. On the touchscreen, touch Controls > Vehicle >
Auto-Present Handles.
Insert your hand into the handle and pull to open the
door.
From inside Model S, you can use the touchscreen to NOTE: If Model S detects an authenticated key fob for
lock or unlock doors and trunks, provided a valid key is five minutes after you exit the vehicle and close all
inside the vehicle. Touch the lock icon on the doors, Walk-Away Door Lock disables and doors do not
touchscreen's status bar. lock when you leave with the key fob. You will need to
manually lock Model S until after your next drive.
NOTE: The interior release switch is disabled if child- NOTE: The button glows for several hours after a brief
protection locks are turned on (see Child-Protection exposure to ambient light.
Lock on page 10), or if Model S is moving.
WARNING: Do not allow children to play inside the
trunk or become locked inside. An unrestrained
Accessing the Cargo Area child could suffer serious injury or death in a crash.
A child could suffer heat exhaustion if trapped in
To access the cargo area inside the rear trunk, pull up the vehicle, especially without climate control on.
the strap at the rear of the cargo cover. You can then
fold the cargo cover forward or remove it from Model S.
CAUTION: Never load more than 300 lbs (136 kg) WARNING: Before driving, you must ensure that
in the front trunk. Doing so can cause damage. the hood is securely latched in the fully closed
position by carefully trying to lift the front edge of
Closing the hood upward and confirming there is no
movement.
The Model S hood is not heavy enough to latch under its The front trunk locks when:
own weight and applying pressure on the front edge or
center of the hood can cause damage. • You lock Model S using the touchscreen, key or
mobile app.
To properly close the hood:
• You leave Model S carrying your key (if Walk-Away
Door Lock on page 10 is turned on).
1. Lower the hood until the striker touches the latches.
• Valet mode is active (see Valet Mode on page 38).
2. Place both hands on the front of the hood in the
areas shown (in green), then press down firmly to
engage the latches. Interior Emergency Release
3. Carefully try to lift the front edge of the hood to
ensure that it is fully closed. An illuminated interior release button inside the front
trunk allows a person locked inside to get out.
Your Model S has two USB ports located on the front of • Minimum storage capacity of 64 GB. Use a flash drive
the center console that you can use to connect USB with as much available storage as possible. Video
devices. To play audio files stored on a USB drive footage can occupy a large amount of space.
connected to these ports, see Playing Media from
• A sustained write speed of at least 4 MB/s. Note that
Devices on page 130. You can also use these ports to
sustained write speed differs from peak write speed.
charge USB devices.
• USB 2.0 compatible. If using a USB 3.0 flash drive, it
must support USB 2.0.
• Properly formatted (described below).
NOTE: Dashcam recording pauses when you launch the Model S will charge your phone only when the vehicle is
Viewer. powered on (the touchscreen is on and you are in the
vehicle). Your phone will not charge after exiting the
You can also view video footage by removing and vehicle. Model S will also not charge if the vehicle's
inserting the USB flash drive into a computer and Battery is discharged.
navigating to the TeslaCam (if equipped) folder.
NOTE: Ensure your phone supports inductive charging.
The TeslaCam folder contains three sub-folders:
NOTE: The wireless phone charger may not work if your
phone case is too large or is made of metal. Try
• Recent Clips: When recording, Dashcam continuously
removing the phone from its case before placing in the
saves footage to Recent Clips in 60-minute cycles.
charger.
Footage is overwritten every hour unless you
manually save it. Four videos are recorded for each
clip, one from each camera (front, rear, left, and
right).
Position the seat so you can wear the seat belt correctly,
while being as far away from the front airbag as
possible:
1. Sit upright with both feet on the floor and the seat
back reclined no more than 30 degrees.
2. Make sure you can easily reach the pedals and that
your arms are slightly bent when holding the steering
wheel. Your chest should be at least 25 cm from the
center of the airbag cover.
3. Place the shoulder section of the seat belt mid-way
between your neck and your shoulder. Fit the lap
section of the belt tightly across your hips, not across
your stomach.
Folding Rear Seats To confirm that the seat back is locked in the upright
position, try pulling it forward.
Model S has a split rear seat that can fold forward.
WARNING: Always ensure the seat backs are
NOTE: Driving with the rear seats folded forward can locked in their upright position by pushing it
increase the amount of perceived noise and/or vibration forward or rearward. Failure to do so increases the
coming from the rear of the vehicle (trunk, suspension, risk of injury.
etc.).
Seat Heaters
Before folding, remove items from the seats and the rear
footwell. To allow the rear seat backs to fold completely
The front seats contain heating pads that operate at
flat, you may need to move the front seats forward.
three levels from 3 (highest) to 1 (lowest). To operate the
seat heaters, see Climate Controls on page 118.
Seat Covers
To fold a rear seat, pull the corresponding lever and fold
the seat forward. WARNING: Do not use seat covers in Model S.
Doing so could restrict deployment of the seat-
mounted side air bags if a collision occurs. Also, if
the vehicle is equipped with an occupant detection
system that is used to determine the status of the
passenger front airbag, seat covers may interfere
with this system.
To Fasten a Belt
1. Ensure correct positioning of the seat (see Correct
Driving Position on page 22).
2. Draw the belt out smoothly, ensuring the belt lays flat
across the pelvis, chest and mid-point of your collar
bone, between the neck and shoulder.
3. Insert the latch plate into the buckle and press
together until you hear a click indicating it is locked
in place.
NOTE: The image shown below is representative only and may not be identical to the label in your vehicle.
The status of the passenger front airbag displays in the top corner of the touchscreen:
When driving with a child seat on the front passenger seat (if permitted in your market region),
always double-check the status of the passenger front airbag to confirm that it is OFF.
To protect an adult subsequently occupying the front passenger seat, check to verify that the
passenger front airbag is ON.
For details on how the passenger front airbag is controlled, see Airbags on page 33.
WARNING: Do not use Easy Entry (as described in Driver Profiles on page 37) to automatically move the
driver's seat to the full rearward position if a child safety seat is installed on a rear seat behind the driver's seat.
With reduced clearance, the movement of the seat may impact a child's legs, cause injury, or dislodge the seat.
WARNING: It is the driver’s responsibility to comply with all current regulations in regions where Model S is
driven. Some regions prohibit seating an infant or child in the front passenger seat.
Group I 9 - 18 kg UFB U, UF U, UF
Group II 15 - 25 kg UFB U, UF U, UF
L: Suitable for these particular child restraints - Maxi-Cosi Cabrio/Cabriofix E4 04443517 or Takata Mini E4
04443717.
CIf Model S is equipped with the optional executive rear seats, a rear center seating position is not available.
NOTE: Attach booster seats using seat belts only (do not use ISOFIX/i-Size).
NOTE: ISOFIX/i-Size are international standards for attachment points for child safety seats in passenger vehicles.
E R1 ILA, C
Group 0+ up to 13 kg D R2 ILA, C
C R3 ILA, C
D R2 ILB
C R3 ILB
IL: Suitable for any semi-universal child restraint (any rear or forward facing restraint with support leg).
IUF: Suitable for any universal child restraint (forward facing with tether).
WARNING: Do not use ISOFIX/i-Size anchors with child restraint system or booster seats that have an integral
safety belt where the combined weight of the child plus the child restraint system exceeds 33 kg.
3. If you are unable to reduce slack, try a different seat WARNING: Never leave a child unattended, even if
location or try another child safety seat. the child is secured in a child safety seat.
WARNING: Never use a child safety seat that has
been involved in a collision. Have the seat
Child Safety Seat Warnings inspected or replaced as described in the child
safety seat manufacturer’s instructions.
WARNING: Never seat a child in a child safety seat
or a booster seat on the front passenger seat when
the airbag is activated. Doing so can cause serious
injury or death.
WARNING: Never use a rearward facing child
restraint on a seat protected by an active airbag.
Doing so can cause serious injury or death. Refer
to the warning label located on the sun visor.
WARNING: Child restraint systems are designed to
be secured in vehicle seats by lap belts or the lap
belt portion of a lap-shoulder belt. Children could
be endangered in a crash if their child restraints
are not properly secured in the vehicle.
WARNING: According to collision statistics,
children are safer when properly restrained in the
rear seating positions than in the front seating
positions.
WARNING: Do not use a forward facing child
safety seat until your child weighs over 9 kg and
can sit independently. Up to the age of two, a
child's spine and neck are not sufficiently
developed to avoid injury in a frontal impact.
WARNING: Do not allow a baby or infant to be
held on a lap. All children should be restrained in
an appropriate child safety seat at all times.
WARNING: To ensure children are safely seated,
follow all instructions provided in this document
and by the manufacturer of the child safety seat.
WARNING: Children should ride in a rear facing
child safety seat using the seat’s integrated 5-
point harness for as long as possible.
WARNING: Do not use seat belt extenders on a
seat belt that is being used to install a child safety
seat or booster seat.
WARNING: When seating larger children, make
sure the child's head is supported and the child’s
seat belt is properly adjusted and fastened. The
shoulder portion of the belt must be away from
the face and neck, and the lap portion must not be
over the stomach.
Location of Airbags
Airbags are located in the approximate areas shown below. Airbag warning information is printed on the sun visors.
Model S is equipped with an airbag and lap/shoulder belt at both front seating positions. The airbag is a
supplemental restraint at those seating positions. All occupants, including the driver, should always wear their seat
belts whether or not an airbag is also provided at their seating position to minimize the risk of severe injury or death
in the event of a crash.
NOTE: On RHD (Right Hand Drive) vehicles, the locations of the passenger and driver airbags are reversed.
Examples of Correct and Incorrect Incorrect seating position - the passenger must not
Seating Positions recline the backrest to a laying down position when the
vehicle is moving:
Correct seating position:
Airbag Warnings
WARNING: Do not place objects over or near
airbags because any such objects could cause
harm if the vehicle is in a crash severe enough to
cause the airbag to inflate.
Driving 37
Driver Profiles
Valet Mode Canceling Valet Mode
When Model S is in Valet mode, the following With Model S in Park, touch the Valet Mode driver
restrictions apply: profile icon at the top of the touchscreen, and enter your
4-digit PIN.
• Speed is limited to 113 km/h.
When you cancel Valet mode, all settings associated
• Maximum acceleration and power are limited. with the most recently used driver profile and climate
• Front trunk and glovebox are locked. control settings are restored, and all features are
available.
• Home and Work locations are not available in the
navigation system. NOTE: You do not need to enter a PIN to cancel Valet
• Voice commands are disabled. mode from the mobile app.
• Autopilot convenience features are disabled.
• The Allow Mobile Access setting cannot be changed
• HomeLink (if available in your market region) is not
accessible.
• Driver Profiles are not accessible.
• Wi-Fi and Bluetooth are disabled. When Model S is in
Valet mode, you cannot pair new Bluetooth devices
or view or delete existing paired devices. However, if
a Bluetooth-paired device or a known Wi-Fi network
is within range, Model S connects to it.
You can also use the mobile app to start and cancel
Valet mode (provided Model S is in Park). When using
the mobile app, you do not need to enter a PIN because
you are already required to log into the app using your
Tesla Account credentials.
1. Next
Driving 39
Steering Wheel
NOTE: Regardless of how you customize the left side of ◦ Suspension. Display a real-time visualization of
the instrument panel, it automatically changes to display how the suspension system is dynamically
navigation instructions (if applicable), or to let you know adjusting each wheel’s damping to account for
if a door or trunk is open when Model S is in Drive or changing road conditions. Roll the scroll button to
Reverse. choose Suspension and then press the scroll
button. See Air Suspension on page 138.
Using Right Steering Wheel Buttons 3. Menu button
Use the buttons on the right side of the steering wheel Press to display a menu that allows you to control the
to access call options while on a phone call, to choose following Model S:
what displays on the right side of the instrument panel,
to adjust Model S features, and to use voice commands. ◦ Temperature. Roll the scroll button to change the
driver side temperature, or press the wheel to turn
NOTE: Whenever you receive or make a phone call, the the climate control system on and off.
right side of the instrument panel automatically displays
call options to help you easily handle phone calls on ◦ Fan Speed. Roll the scroll button to adjust the
your Bluetooth-connected phone. speed of the fan used to cool or heat the cabin.
◦ Display Brightness. Roll the scroll button to
change the brightness level of the displays, or
press the wheel to restore default settings.
◦ Sunroof (if equipped). Roll the scroll button to
adjust the position of the sunroof.
◦ Recent Calls. If your phone is paired to Model S,
roll the scroll button to view your recent calls.
Press the scroll button to call the contact that's
displayed. To pair your phone, see Pairing a
Bluetooth Phone on page 135.
◦ Contacts. If your phone is paired to Model S, roll
the scroll button to navigate to contacts in your
1. Press to use a voice command to call a contact,
phone. Your contacts are listed alphabetically by
navigate, or listen to Internet music. When you hear
their last name. To pair your phone, see Pairing a
the tone, speak your command. For details, see Voice
Bluetooth Phone on page 135.
Commands on page 140.
2. Scroll Button
Press the menu button again to close the feature list.
◦ During a phone call, touch the scroll button to
display call options that allow you to perform an
action on the call. Heated Steering Wheel
◦ Roll the scroll button to adjust the most recently
used feature from the feature list (see Menu If Model S is equipped with the cold weather package,
button). you can warm up the steering wheel by touching climate
controls on the touchscreen (see Climate Controls on
◦ To choose what displays on the right side of the page 118). When turned on, radiant heat keeps the
instrument panel, hold the scroll button briefly steering wheel at a comfortable temperature.
until the available options are displayed. Roll the
scroll button to choose Empty, Car Status, Clock, NOTE: Depending on date of manufacture, your Model S
Media, Energy, Trips, Suspension, etc. When the may not include a heated steering wheel, even when
option you want is highlighted, tap the scroll equipped with the optional cold weather package.
button.
NOTE: Car status displays information such as Horn
status of doors and trunks, and on newer model
vehicles, the tire pressure measurements. To sound the horn, press and hold the center pad on the
NOTE: The option you choose to display using the steering wheel.
right scroll button is retained until you manually
change it.
Driving 41
Mirrors
Adjusting Exterior Mirrors The driver’s side mirror automatically dims at night, in
proportion to the level of glare from the headlights of a
vehicle behind you (except when in Reverse). Also, both
Press the button associated with the mirror you want to exterior side mirrors have heaters that turn on and off
adjust (left or right). The button's light turns on and you with the rear window defroster.
can then press the dial to move the mirror to the desired
position. Repeat for the other side mirror. If prompted, NOTE: Depending on date of manufacture and options
touch Save on the touchscreen to save the mirror selected at time of purchase, some Model S vehicles are
adjustment in your driver profile. not equipped with a side mirror that automatically dims
at night and may not include heated side mirrors. In
addition, mirror adjustments may not be saved to your
driver profile.
NOTE: See Cold Weather Best Practices on page 72
for information to ensure your mirrors function properly
in cold weather.
When you shift into another drive mode, the mirrors tilt
back to their normal (upward) position. But now that
you have adjusted them for backing up, they
automatically tilt to the selected downward position
whenever you shift into Reverse.
Driving 43
Starting and Powering Off
Starting A number of factors can affect whether Model S can
detect the key fob. These include a low battery in the
key fob, interference from other devices using radio
When you open a door to enter Model S, the instrument signals, and objects between the key fob and receiver.
panel and touchscreen power on and you can operate all
controls. To drive Model S: Always keep the key fob with you. After driving, the key
fob is needed to restart Model S after it powers off. And
1. Press the brake pedal - Model S powers on and is when you leave Model S, you must bring the key fob
ready to drive. with you to lock Model S, either manually or
2. Select a drive mode - move the drive stalk down for automatically.
Drive or up for Reverse (see Shifting on page 46).
Powering Off
NOTE: If the PIN to Drive feature is enabled (see PIN to
Drive on page 142), you must also enter a valid PIN on When you finish driving, shift into Park by pressing the
the touchscreen before you can drive Model S. button on the end of the drive stalk. When you leave
NOTE: If Passive Entry is off and you do not press the Model S with the key fob, it powers off automatically,
brake pedal to start Model S within approximately five turning off the instrument panel and touchscreen.
minutes, a message displays on the instrument panel
and you must use the key to lock then unlock Model S Model S also powers off automatically after being in
again before you can drive the vehicle. Park for 30 minutes, even if you are sitting in the driver’s
seat.
Everything you need to know when driving Model S
displays on the instrument panel. Although usually not needed, you can power off Model S
while sitting in the driver’s seat, provided the vehicle is
not moving. Touch Controls > Safety > Power Off.
Key Fob Not Inside Model S automatically powers back on again if you press
the brake pedal or touch the touchscreen.
If Model S does not detect a key fob when you press the
brake, the instrument panel displays a message telling NOTE: Model S automatically shifts into Park whenever it
you that a key fob is not inside. determines that you are exiting the vehicle (for example,
the driver's seat belt is unbuckled and the vehicle is
If you receive this message, press the brake and place almost at a standstill). If you shift into Neutral, Model S
the key fob in the center console cup holder where shifts into Park when you open the door to exit. To keep
Model S can best detect it. Model S in Neutral, see Instructions for Transporters on
page 191.
If Model S still does not detect the key fob, try holding it
against the center console, immediately below the low
voltage power socket (see Low Voltage Power Socket
on page 19). Or try using another key fob. If another key
fob does not work, contact Tesla.
Driving 45
Shifting
How to Shift Drive
When Model S is in Park, you must press the brake pedal Push the drive stalk all the way down and release. You
to shift. can shift into Drive when Model S is stopped or moving
less than 8 km/h in Reverse.
Move the drive stalk up or down to shift into different
drive modes.
Park
• OFF: Exterior lights turn off until you manually turn NOTE: You can also manually turn an individual dome
them back on or until the next time you drive. If light on or off by pressing its lens. If you turn a dome
daytime running lights are required in your region, light on, it turns off when Model S powers off. If Model S
the exterior lights used for this purpose are always on was already powered off when you manually turned the
when Drive is engaged. light on, it turns off after 60 minutes.
• PARKING: Only the side marker lights, parking lights, Ambient Lights
tail lights and license plate lights turn on.
NOTE: If daytime running lights are required in your When enabled, interior ambient lights turn on whenever
region, the exterior lights used for this purpose are the headlights are on.
always on whenever Drive or Reverse is engaged.
Auto High Beam
• ON: Exterior lights turn on.
If you turn on Auto High Beam (available on vehicles
equipped with Autopilot components), headlights
CAUTION: Ensure the headlights and rear lights automatically switch from high beam headlights to low
are on during low visibility conditions (for example, beam headlights when light is detected in front of
when it is dark, foggy, snowy, or the road is wet, Model S. See High Beam Headlights on page 47.
etc.). The rear tail lights are off while daytime
running lights are on. Failure to do so can cause Headlights after Exit
damage or serious injury.
NOTE: To comply with local traffic regulations when If you turn on Headlights after Exit, the exterior lights
crossing from a left-hand traffic region to a right-hand remain on for one minute after you stop driving and park
traffic region, and vice versa, headlights should be Model S in low lighting conditions. See Headlights After
adjusted. If you plan to drive to a region that requires Exit on page 48.
headlights to be adjusted, schedule a service
appointment using the mobile app. NOTE: Model S has lights along the rim of the
headlights, also referred to as "signature" lights. These
Fog Lights lights automatically turn on whenever Model S is
powered on and a drive mode is engaged.
If equipped, touch to turn the fog lights on or off. Fog
lights operate only when low beam headlights are on. High Beam Headlights
When headlights are turned off, fog lights also turn off.
Push the turn signal stalk away from you to turn the high
beam headlights on continuously. To cancel, pull the
stalk towards you.
Driving 47
Lights
To briefly flash the high beam headlights, pull the stalk
towards you.
Headlights After Exit
When you stop driving and park Model S in low lighting
conditions, exterior lights temporarily remain
illuminated. They automatically turn off after one minute
or when you lock Model S whichever comes first.
To turn this feature on and off, touch Controls > Lights >
Headlights After Exit. When Headlights After Exit is off,
the headlights turn off immediately when you engage
Park and open a door.
Driving 49
Instrument Panel
When Model S is off, the instrument panel shows remaining estimated range, status of doors, and outside
temperature. When you press the brake, indicator lights flash on briefly along the top. Unless an indicator light
applies to a current situation, it should turn off. If an indicator light fails to turn on or off, contact Tesla.
NOTE: The following illustration is provided for demonstration purposes only. Depending on vehicle options,
software version, and market region, the information displayed may be slightly different.
The following indicators illuminate on the instrument panel to advise you or alert you of a specific condition.
A brake system fault is detected or the brake fluid level is low. See Braking and Stopping on page 57.
Contact Tesla immediately.
A brake booster fault has been detected. See Braking and Stopping on page 57.
An ABS (Anti-lock Braking System) fault is detected. See Braking and Stopping on page 57. Contact
Tesla immediately.
The parking brake is manually applied. See Parking Brake on page 59.
High beam headlights are on. Illuminates when high beams are on but the Auto High Beam setting if
equipped is turned off or if the Auto High Beam setting is turned on but is temporarily unavailable. See
High Beam Headlights on page 47.
High beam headlights are currently turned on, and Auto High Beam if equipped is ready to turn off the
high beams if light is detected in front of Model S. See High Beam Headlights on page 47.
High beam headlights are temporarily turned off because Auto High Beam if equipped is on and is
detecting light in front of Model S. When light is no longer detected, the high beams automatically turn
back on. See High Beam Headlights on page 47.
Parking lights (side marker lights, tail lights, and license plate lights) are on. See Lights on page 47.
Adaptive Front Lighting, if equipped. See Adaptive Front Lighting System (AFS) on page 48.
Electronic stability control systems are actively minimizing wheel spin by controlling brake pressure
and motor power (indicator flashes amber). See Traction Control on page 60. If this indicator remains
on, a fault is detected and you should immediately contact Tesla.
If a fault is detected that reduces the performance of the air suspension system, this amber indicator
light displays (see Air Suspension on page 138). If the problem persists, contact Tesla.
Driving 51
Instrument Panel
If a fault is detected that disables the air suspension system, a red indicator lights up on the instrument
panel (see Air Suspension on page 138). Contact Tesla.
Airbag safety. If this red indicator does not flash on briefly when Model S prepares to drive, or if it
remains on, contact Tesla immediately. See Airbags on page 33.
Vehicle Hold is actively applying the brakes. See Vehicle Hold on page 63.
Tire pressure warning. The pressure of a tire is out of range. If a fault with the Tire Pressure Monitoring
System (TPMS) is detected, the indicator flashes. For a TPMS fault, contact Tesla. See Tire Care and
Maintenance on page 165.
A door or trunk is open. See Keys and Doors on page 8, Rear Trunk on page 13, or Front Trunk on page
15.
A seat belt for an occupied seat is not fastened. See Seat Belts on page 24.
NOTE: Depending on the date of manufacture, rear seating positions may not be equipped with a seat
belt reminder.
The front passenger’s air bag is turned off. See Airbags on page 33.
Electronic stability control systems are no longer minimizing wheel spin. On a Rear Wheel Drive vehicle,
the traction control system has been turned off, or on an All-Wheel Drive vehicle, Slip Start has been
enabled. See Traction Control on page 60.
Model S is in Transport mode and can roll freely. It does not automatically shift into Park when you exit.
See Instructions for Transporters on page 191.
Appears when some of the energy stored in the Battery may not be available due to cold weather
conditions. During these cold weather conditions, charging rates may also be limited. If Model S is
plugged in, you can heat your Battery by turning on climate control with the mobile app. The snowflake
icon disappears when the Battery is sufficiently warm.
Vehicle power is currently being limited because the energy remaining in the Battery is low or the
vehicle's systems are being heated or cooled.
Flashes green when the right turn signal is operating. Both turn signal indicators flash green when the
hazard warning flashers are operating.
Driving 53
Instrument Panel
NOTE: The following illustration is provided for demonstration purposes only. Depending on vehicle options,
software version, and market region, the information displayed may be slightly different.
NOTE: Touch Controls > Autopilot > Full Self-Driving Visualization Preview (if equipped) to display more details
about the roadway and its surroundings, such as road markings, stop lights, objects (such as trash cans and poles),
etc.
1. Indicator lights display along the top to provide status (see Instrument Panel Overview on page 50).
2. When you are actively navigating to a destination, navigation instructions display here. Use the left steering wheel
buttons to change what displays on the left side of the instrument panel whenever navigation instructions are not
displayed (see Using Left Steering Wheel Buttons on page 39).
3. Autosteer is actively steering Model S. When Autosteer is available but you haven't activated it, the icon is gray
(see Autosteer on page 83).
4. Traffic-Aware Cruise Control is cruising at a set speed. When Traffic-Aware Cruise Control is available but you
haven't set a cruising speed, the icon is gray and the speed is not shown (see Traffic-Aware Cruise Control on
page 77).
5. Driving speed.
6. The speed limit (if available) that is currently being detected by Speed Assist (see Speed Assist on page 110).
NOTE: The icon associated with the detected speed limit reflects the style of speed limit signs used in your
market region.
NOTE: On roads where the map data determines that a conditional speed limit exists (for example, a speed limit
based on time of day or weather conditions), a second speed limit displays. It is the driver's responsibility to
determine whether the conditional speed limit is currently in effect and adjust the driving speed accordingly.
NOTE: Use the right steering wheel buttons to control what displays on the right side of the instrument panel
(see Using Right Steering Wheel Buttons on page 40).
8. Pay attention to important alert messages that display here. If any alerts are in effect, you can view information
about them by touching the alert icon (exclamation mark) on the touchscreen’s status bar (the topmost area of
the touchscreen).
9. Use the right steering wheel buttons to change what displays on the right side of the instrument panel whenever
a phone call is not active (see Using Right Steering Wheel Buttons on page 40).
10. Total estimated driving distance (or energy) available. Instead of driving distance, you can display the percentage
of battery energy remaining. To do so, touch Controls > Display > Energy Display.
NOTE: When anticipating when you need to charge, use range estimates as a general guideline only.
WARNING: Although the instrument panel shows surrounding traffic, some vehicles may not be displayed.
Never rely on the instrument panel to determine if a vehicle is present (for example, in your blind spot). Always
use your mirrors and perform shoulder checks.
Driving 55
Wipers and Washers
Wipers Defrosting Wipers
To wipe the windshield, rotate the end of the turn signal To make wiper blades easy to access so you can remove
stalk away from you. You can rotate to five positions: any ice and snow, shift Model S into Park, turn the
wipers off, then use the touchscreen to move them to
• 1st: Off. the service position. Touch Controls > Service > Wiper
Service Mode. When parking in cold outdoor climates, it
• 2nd: Auto with low rain sensitivity.* is helpful to leave Model S with the wipers in the service
• 3rd: Auto with high rain sensitivity.* position. In this position, they are closer to the defrost
vent, allowing you to thaw them by directing air from
• 4th: Continuous, slow.
the climate control system towards the windshield.
• 5th: Continuous, fast.
If Model S is equipped with the optional cold weather
package, you can defrost wipers by touching the climate
control on the touchscreen (see Climate Controls on
page 118). Wiper defrosters automatically turn off after
15 minutes.
Washers
Press the button on the end of the turn signal stalk to
For a single wipe, press and release the end of the stalk. spray washer fluid onto the windshield. You can press
this button at two levels. Press partially for a single wipe,
If the wipers are set to Auto and Model S detects no without any washer fluid. Press fully for both wipe and
liquid on the windshield, the wipers do not wipe. wash. When washing the windshield, the wipers turn on.
After releasing the button, the wipers perform two
*To enable the Auto settings, touch Controls > Vehicle > additional wipes then a third wipe a few seconds later.
Autowipers (Beta). When wipers are set to Auto,
Model S detects whether or not it is raining. The
frequency at which they wipe depends on how much
rain is detected on the windshield. When wipers are set
to high rain sensitivity, the wipers turn on when Model S
detects a light mist.
Driving 57
Braking and Stopping
Hydraulic Fade Compensation The amount of power fed back to the Battery using
regenerative braking can depend on the current state of
the Battery. For example, regenerative braking may be
Model S is equipped with hydraulic fade compensation.
limited if the Battery is cold or is already fully charged.
This assists in monitoring brake system pressure and
When regenerative braking is limited, the power meter
ABS activity for instances of reduced brake
displays a dashed line to indicate the amount of
performance. If reduced brake performance is detected
deceleration power that is not being fed back to the
(for example, as a result of brake fade, or cold or wet
Battery.
conditions), you may hear a sound, feel the brake pedal
pull away from your foot, and notice a strong increase in
braking. Brake as you normally would and continue to
press the brake pedal without releasing or pumping the
brakes.
The power meter on the Energy app displays real-time 1. Touch Controls > Pedals & Steering > Regenerative
feedback on the amount of power being used. You can Braking.
also display the power meter on either side of the 2. Choose from two levels:
instrument panel by choosing Energy using the scroll ◦ Standard: Provides the maximum amount of
button on the steering wheel (see Steering Wheel on regenerative braking. When you release the
page 39). When energy is being gained by regenerative accelerator, Model S slows down, reducing the
braking, the power meter displays a green area that need to use the brakes.
represents the amount of power that is being fed back
to the Battery. ◦ Low: Limits regenerative braking. When you
release the accelerator, Model S takes longer to
slow down and coasts further than if set to
"Standard".
Driving 59
Traction Control
How It Works
The traction control system constantly monitors the
speed of the front and rear wheels. If Model S
experiences a loss of traction, the system minimizes
wheel spin by controlling brake pressure and motor
power. By default, the traction control system is on.
Under normal conditions, it should remain on to ensure
maximum safety.
Driving 61
Park Assist
To mute the chimes temporarily, touch the speaker icon
in the bottom corner of the Park Assist view. The chimes
are muted until you shift or drive over 8 km/h.
Driving 63
Acceleration Modes
The acceleration settings available on your Model S vary While the battery is being heated, the touchscreen
depending on date of manufacture and options chosen displays a status message providing you with an
at time of purchase: approximate wait time, and letting you know when the
additional power is available. In addition to heating the
• Chill: limits acceleration for a smooth and gentle ride Battery, Insane+ and Ludicrous+ modes strive to keep
(available on all vehicles equipped with Autopilot the Battery within an optimal temperature range.
hardware). Therefore, under aggressive driving scenarios, you may
also see the “Cooling” status for several minutes until
• Standard: provides the normal level of acceleration
temperatures fall. Model S stays in the chosen mode for
(available on non-Performance All-Wheel Drive
three hours, even if you leave the vehicle. After three
vehicles and Rear Wheel Drive Model S vehicles
hours, the feature times out.
equipped with Autopilot hardware).
• Sport: provides the normal level of acceleration NOTE: Insane+ and Ludicrous+ are designed to achieve
(available on Performance All-Wheel Drive vehicles). maximum performance for short term acceleration.
These settings are not intended for daily driving. The
• Insane: increases peak torque by approximately 30
tradeoff for the additional power boost is extra energy
percent (available on Performance All-Wheel Drive
consumption and earlier power fade on long drives. The
vehicles not equipped with the Ludicrous upgrade).
Insane or Ludicrous acceleration settings provide a
• Ludicrous: increases peak torque by approximately significant increase in performance even without
60 percent (available on Performance All-Wheel choosing the Insane+ or Ludicrous+ setting to achieve
Drive vehicles equipped with the Ludicrous upgrade). maximum Battery power. In fact, in normal driving
situations, the additional power that can be achieved
• Insane+: increases peak torque by approximately 30
using Insane+ and Ludicrous+ may be unnoticeable.
percent (available on Performance All-Wheel Drive
vehicles not equipped with the Ludicrous upgrade) NOTE: To support Insane+ or Ludicrous+, the charge
while also heating up the Battery to its ideal level must be 20% or higher. You cannot initiate these
operating temperature to ensure access to 100% of settings if the charge level is less than 20%. In addition,
available power. Before choosing this setting, read these settings immediately cancel if at any time during
about Using Insane+ or Ludicrous+ on page 64. use, the charge level drops below 20%.
• Ludicrous+: increases peak torque by approximately
When using Insane+ or Ludicrous+, Model S consumes
60 percent (available on Performance All-Wheel
more energy to keep the Battery within an optimal
Drive vehicles equipped with the Ludicrous upgrade)
temperature range.
while also immediately heating up the Battery to its
ideal operating temperature to ensure access to 100% To cancel Insane+ or Ludicrous+ at any time, change the
of available power. Before choosing this setting, read acceleration level to another setting. To prevent excess
about Using Insane+ or Ludicrous+ on page 64. and potentially unnecessary energy consumption (for
example, you leave the vehicle and forget to cancel
NOTE: Although Chill does not directly improve driving Insane+ or Ludicrous+), these settings cancel
range, using the increased torque and power available in automatically in three hours, regardless of whether you
Insane or Ludicrous mode can reduce range and are still driving or have left the vehicle.
efficiency.
NOTE: When Chill is selected, Chill displays on the NOTE: Insane+ or Ludicrous+ strives to keep the Battery
instrument panel above the driving speed. within an optimal temperature range. In addition to
heating the Battery, these settings also cool the battery
In addition, a Performance All-Wheel Drive Model S also when necessary (for example, while driving at high
features Launch Mode to provide optimum acceleration speeds, during rapid acceleration, driving for long
on surfaces with good traction. For the specific driving periods, etc.).
instructions required to use Launch Mode, see Launch
Mode on page 64. Launch Mode
To choose an acceleration mode, touch Controls >
Launch Mode, available on Performance All-Wheel Drive
Driving > Acceleration.
vehicles only, provides optimum acceleration on surfaces
with good traction.
Using Insane+ or Ludicrous+
NOTE: Hard acceleration including, but not limited to,
If you choose Insane or Ludicrous, additional power is using launch mode, increases stress on the vehicle’s
available immediately. However, to achieve the absolute powertrain, and can cause premature wear and aging of
maximum power (designed for short term use), you can various components. Model S constantly monitors
choose Insane+ or Ludicrous+ to heat the Battery to its powertrain fatigue and damage, and notifies you if
ideal operating temperature. This ensure access to 100% vehicle components need to be serviced.
of available power.
Driving 65
Active Hood
How Active Hood Works NOTE: If damage occurs to the front bumper, contact a
local Tesla-approved body shop to inspect the sensors
for damage.
Some Model S vehicles (depending on market region
and date of manufacture) feature a pedestrian
protection system with an Active Hood that is designed
to reduce head injuries to pedestrians and cyclists in a
frontal collision. Multiple sensors at the front of the
vehicle are designed to detect an impact with a
pedestrian when Model S is moving between
approximately 19 and 52 km/h, and raise the rear portion
of the hood automatically approximately 80 mm. This
increases the space between the hood and the
components beneath it, reducing the likelihood of
injuries.
Odometer
To display the odometer, touch Controls > Software or
open the mobile app.
Driving 67
Getting Maximum Range
Factors Affecting Energy • Limit the use of resources such as heating and air
conditioning. Using seat and steering wheel heaters
Consumption (if equipped) to keep warm is more efficient than
heating the cabin using climate controls.
While driving:
• With your vehicle plugged in, use the mobile app to
precondition your vehicle to ensure the cabin is at a
• Elevated driving speed. comfortable temperature and windows are defrosted
• Environmental conditions such as cold or hot weather (if needed) before your drive by touching Climate >
and wind. On and customizing your preferences (see Mobile
App on page 152).
• Using climate controls to heat or cool the cabin.
• Touch Schedule, available on both the charging and
• Uphill travel: Driving uphill requires more energy and climate control screens, to set a time when you want
depletes range at a faster rate. However, driving your vehicle to be ready to drive (see Scheduled
downhill allows your vehicle to regain a portion of its
Charging and Scheduled Departure on page 160).
expended energy through regenerative braking (see
Regenerative Braking on page 58). • Set Stopping Mode to Hold to gain the benefit of
regenerative braking at low driving speeds.
• Short trips or stop-and-go traffic: It takes energy to
bring the cabin and Battery to a specified • Ensure the wheels are aligned to specification, the
temperature when starting the vehicle. You may see a tires are kept at the recommended inflation pressures
higher average consumption when the vehicle is used (see Tire Care and Maintenance on page 165), and
for very short trips or in heavy traffic. are rotated when needed (see Maintenance on page
163).
• Heavy cargo load.
• Lighten your load by removing any unnecessary
• Windows rolled down. cargo.
• Wheels and tires not maintained. • Fully raise all windows.
• Customized settings or third-party accessories (roof • Turn on Range Mode, if equipped (see Range Mode
or trunk racks, third-party wheels). on page 69).
While parked and not plugged in to a charger: • Features such as Sentry Mode and Cabin Overheat
Protection can impact range. Disable features when
not needed.
• Preconditioning the cabin or using climate controls.
• To prevent an excessive amount of energy
• Summon.
consumption while the vehicle is idle, keep the
• Vehicle infotainment and climate controls system. vehicle plugged in when not in use.
• Sentry mode. • Minimize the use of DC chargers (such as
• Tesla or third-party mobile app requests. Superchargers) for optimal Battery health.
Driving 69
Rear Facing Camera(s)
Camera Location CAUTION: Do not attempt to remove dirt or debris
by wiping an exposed lens with your hands or a
cloth. This debris can damage the surface of the
Model S is equipped with a rear view camera located lens when rubbed against it during wiping.
above the rear license plate.
CAUTION: Do not use chemical-based or abrasive
cleaners. Doing so can damage the surface of the
lens.
Cleaning a Camera
Driving 71
Cold Weather Best Practices
To ensure that Model S provides you with the best Mirrors
ownership experience possible in harsh cold weather
conditions, follow these best practices.
If ice buildup is expected when parking, turn off Auto-
Fold Mirrors. Touch Controls > Vehicle > Auto-Fold. Ice
Before Driving can prevent exterior side mirrors from folding or
unfolding.
When snow and ice accumulate on your vehicle, moving
parts, such as the door handles, windows, mirrors, and NOTE: Side mirrors automatically heat as needed during
wipers can freeze in place. To achieve maximum range preconditioning, or when the rear defroster is turned on.
and performance, it is helpful to warm the cabin and
Battery before you leave. There are several ways to do Wipers
so:
If you expect snow or ice to build up when parked, touch
• Touch Schedule, available on both the charging and
Controls > Service > Wiper Service Mode. This raises
climate control screens, to set a time when you want
wipers against the windshield so they can defrost when
your vehicle to be ready to drive (see Scheduled
the windshield defrosts (see Wipers and Washers on
Charging and Scheduled Departure on page 160).
page 56). You can also turn on wiper defrosters (if
• On the mobile app, navigate to Climate to customize equipped). See Climate Controls on page 118.
the temperature at which you want to heat the cabin.
This also warms the high voltage Battery as needed.
Tires and Tire Chains
• On the mobile app, navigate to Climate > Defrost to
melt snow, ice, and frost on the windshield, windows,
and mirrors. This also warms the high voltage Battery • Use winter tires to increase traction in snowy or icy
as needed. conditions. You can purchase winter tires on http://
www.tesla.com (see Seasonal Tire Types on page
NOTE: Tesla recommends activating climate settings 168).
at least 30-45 minutes before departure (see Climate
Controls on page 118). Preconditioning times • Tire chains provide additional traction when driving in
depend on outside temperature and other factors. snowy or icy conditions. Check local regulations to
The Mobile App will notify you once your vehicle has determine if tire chains are recommended or required
reached the desired preconditioning temperature. during winter months. See Using Tire Chains on page
169 for more information.
• In extremely cold weather or icy conditions, it is
possible that your charge port latch may freeze in Your vehicle’s tire pressures will drop in cold ambient
place. In cases where you cannot remove or insert the temperatures. If the TPMS indicator light appears, inflate
charge cable, or the vehicle is not Supercharging due the tires before driving. The tires will lose one PSI for
to the latch being frozen in place, use your Tesla every 6° C drop in outside temperature (see Tire Care
mobile app to precondition on HI for approximately and Maintenance on page 165). Proper tire pressures
30-45 minutes (you must use your mobile app to help protect tires from potholes and improve range
precondition; setting your climate to HI using the when properly inflated.
touchscreen is not effective). This can help thaw ice
on the charge port latch so the charge cable can be
removed or inserted.
While Driving
• Warming the Battery using Scheduled Departure or Cold weather can increase energy consumption because
the mobile app before driving can also reduce more power is required for driving, cabin and Battery
charging time at a Supercharger or third party fast heating. Follow these suggestions to reduce energy
charger, especially if the Supercharger or third party consumption:
fast charger is close enough that Trip Planner (if
available in your market region) does not have • Use seat heaters to keep warm. Seat heaters use less
sufficient time to precondition the Battery (see energy than the cabin heater. Lowering the cabin
Warming the Battery Before Supercharging on page temperature and using seat heaters reduces energy
73). consumption (see Climate Controls on page 118).
• Slow down your driving and avoid frequent and rapid
Windows acceleration.
• Turn on Range Mode (if equipped) to automatically
• On the mobile app, navigate to Climate > Defrost as limit the power that the climate control system uses
mentioned previously. to maintain the temperature of the Battery and the
cabin area. Range Mode also turns off signature lights
• Use the mobile app to schedule a service (if equipped) and adjusts the front and rear motor
appointment for Tesla to provide hydrophobic torque split to maximize range (see Getting Maximum
coating to your windows for a nominal fee. Range on page 68).
Regenerative braking can be limited if the Battery is too When parked, plug in Model S and use the Schedule
cold. As you continue to drive, the Battery warms up settings, available on both the charging and climate
and regenerative power increases (see Regenerative control screens, to set a time when you want to
Braking on page 58). precondition Model S (see Scheduled Charging and
Scheduled Departure on page 160). Your vehicle
NOTE: Limited regenerative braking can be avoided if determines the appropriate time to begin charging so it
you allow enough time to precondition your vehicle or if is complete during off-peak hours and the cabin and
you use Schedule to precondition Model S before your Battery are warm by your set departure time. For more
departure time (see Scheduled Charging and Scheduled information, see Scheduled Charging and Scheduled
Departure on page 160). Departure on page 160.
A blue snowflake icon appears on your • If your charge port latch freezes in place and a
instrument panel when some of the stored charging cable becomes stuck in the charge port, try
energy in the Battery is unavailable because the manually releasing the charge cable. See Manually
Battery is cold. This portion of unavailable Releasing Charge Cable on page 161.
energy displays in blue on the Battery meter.
• Use the mobile app to precondition your vehicle to
Regenerative braking, acceleration, and charging
help thaw ice on the charge port latch so that the
rates may be limited. The snowflake icon no
charge cable can be removed or inserted (see Mobile
longer displays when the Battery is sufficiently
App on page 152).
warm.
NOTE: You can also prevent the occurrence of a charge
Warming the Battery Before port latch freezing in place by using the Schedule
settings (see Scheduled Charging and Scheduled
Supercharging Departure on page 160).
By using Trip Planner (if available in your market region) NOTE: If your charge port latch is frozen in place, it may
to navigate to a Supercharger, Model S pre-heats the not lock the charging cable in place when inserted, but it
Battery to ensure when you arrive at the Supercharger, can still charge at a slow AC rate even if the latch is not
the Battery temperature is optimal and ready to charge. engaged.
This reduces the amount of time it takes to charge. See
(see Trip Planner on page 127). Storage
NOTE: Tesla recommends using Trip Planner to navigate If you leave Model S parked for an extended period of
to a Supercharger for at least 30-45 minutes before time, plug the vehicle into a charger to prevent normal
arrival to ensure optimal Battery temperature and range loss and to keep the Battery at an optimal
charging conditions. If the drive to the Supercharger is temperature. Your vehicle is safe to stay plugged in for
less than 30-45 minutes, consider preconditioning the any length of time.
Battery prior to driving (see Before Driving on page 72).
When not in use, Model S enters a sleep mode to
Autopilot conserve energy. Reduce the number of times you check
your vehicle’s status on the mobile app, as this
automatically wakes up your vehicle and starts normal
To ensure optimal Autopilot performance, keep the
energy consumption.
sensors free of snow, ice, mud, and dirt (see About
Autopilot on page 74).
After Driving
Leave Model S plugged in when not in use. This uses the
charging system, rather than the Battery itself, to keep
the Battery warm (see High Voltage Battery Information
on page 156).
Driving 73
About Autopilot
How It Works
Your Model S includes the following components that actively monitor the surrounding area:
Model S is also equipped with high precision electronically-assisted braking and steering systems.
NOTE: Ensure all cameras and sensors (if equipped) are clean before each drive. See Cleaning Cameras and Sensors
on page 76 for more information. Dirty cameras and sensors, as well as environmental conditions such as rain and
faded lane markings, can affect Autopilot performance.
• Speed Assist (see Speed Assist on page 110) If a camera has shifted from its calibrated position (for
example, the camera or windshield was replaced), you
You can enable/disable some of these features and in must clear the calibration. To do so, touch Controls >
some cases, control how they work. To access settings Service > Camera Calibration > Clear Calibration. When
for these features, touch Controls > Autopilot. the calibration is cleared, Model S repeats the calibration
process. While this helps re-calibrate the cameras in
many cases, Clear Calibration may not resolve all
Autopilot Features camera and sensor concerns.
NOTE: Depending on market region, vehicle NOTE: The self-calibration drive process is only
configuration, options purchased, and software version, applicable to Model S vehicles built after approximately
your vehicle may not be equipped with all features listed October 12, 2016.
below, or a feature may not operate exactly as
described. NOTE: To calibrate, cameras require highly-visible lane
markings in both the driving lane and adjacent lanes (at
These Autopilot convenience features are designed to least two lanes over on each side of the vehicle). For
reduce driver workload: best results, drive in the middle lane of a multi-lane
highway (ideally with at least five lanes) that has clear
• Traffic-Aware Cruise Control (see Traffic-Aware lane markings and minimal traffic.
Cruise Control on page 77) NOTE: If you attempt to use a feature that is not
• Autosteer (see Autosteer on page 83) available until the calibration process is complete, the
feature is disabled and the instrument panel displays a
• Auto Lane Change (see Auto Lane Change on page message.
85)
NOTE: Model S must repeat the calibration process if the
• Autopark (see Autopark on page 97) cameras are serviced by Tesla, and in some cases, after a
• Summon (see Summon on page 99) software update.
Autopilot 75
About Autopilot
• Extremely hot or cold temperatures.
Autopilot 77
Traffic-Aware Cruise Control
NOTE: If you choose to engage Traffic-Aware
Cruise Control at the currently detected speed
limit, you can specify an offset. Touch Controls >
Autopilot > Set Speed Offset. You can choose a
Fixed offset, in which the cruising speed adjusts
by a specific number of km/h on all roads, or a
Percentage offset, in which the cruising speed is
adjusted as a percentage of the road's detected
speed limit. If you pull the Autopilot stalk toward
you when you are already driving faster than the
speed limit, the set speed adjusts to your current
driving speed instead of the speed limit. If you
move the Autopilot stalk up or down when
cruising at the speed limit, your set speed changes
to your current driving speed.
Chime You can also pull and hold the Autopilot stalk towards
you for approximately half a second to cruise at the
If you want a chime to sound when you engage or detected speed limit.
cancel Traffic-Aware Cruise Control, touch Controls >
Autopilot > Traffic-Aware Cruise Control Chime. NOTE: It may take a few seconds for Model S to reach
the new cruising speed, assuming Model S is not cruising
NOTE: Model S must be in Park. behind a vehicle that is driving slower than your set
speed.
Changing the Cruising Speed
Cruising at the Set Speed
To change the set cruising speed while using Traffic-
Aware Cruise Control, move the Autopilot stalk up Traffic-Aware Cruise Control maintains your set cruising
(increase) or down (decrease) until the instrument panel speed whenever a vehicle is not detected in front of
icon displays your desired cruising speed. Model S. When cruising behind a detected vehicle,
Traffic-Aware Cruise Control accelerates and decelerates
Model S as needed to maintain a chosen following
distance (see Adjust the Following Distance on page
80), up to the set speed.
WARNING: Traffic-Aware Cruise Control may be • Model S detects a pedestrian (the HOLD state may
unable to provide adequate speed control because clear when the pedestrian is no longer detected).
of limited braking capability and hills. It can also • Model S suddenly loses visibility of the vehicle in
misjudge the distance from a vehicle ahead. front of you.
Driving downhill can increase driving speed,
• An obstacle is detected in front of Model S.
causing Model S to exceed your set speed (and
potentially the road's speed limit). Never depend
on Traffic-Aware Cruise Control to slow down Cruising Near or On Exits
Model S enough to prevent a collision. Always
keep your eyes on the road when driving and be
When cruising near an exit on a controlled-access
prepared to take corrective action as needed.
highway and engaging the turn signal toward the off-
Depending on Traffic-Aware Cruise Control to
ramp, Traffic-Aware Cruise Control assumes you are
reduce your driving speed enough to prevent a
exiting and begins to slow down Model S. If you do not
collision can result in serious injury or death.
drive onto the off-ramp, Traffic-Aware Cruise Control
resumes cruising at the set speed. In a region with right
hand traffic, this occurs only when you engage the right
turn signal when driving in the right-most lane within 50
meters of an exit. Likewise in regions with left hand
traffic; when engaging the left turn signal when driving
in the left-most lane within 50 meters of an exit.
Autopilot 79
Traffic-Aware Cruise Control
When cruising onto an on-ramp to a controlled-access
highway, Traffic-Aware Cruise Control automatically
adjusts the set cruising speed to the speed limit of the
highway, plus any offset you have specified.
Autopilot 81
Traffic-Aware Cruise Control
Traffic-Aware Cruise Control is actively
cruising and is either maintaining the set
speed (no vehicle in front) or is
maintaining a chosen following distance
from a vehicle ahead (up to the set speed).
Limitations
Traffic-Aware Cruise Control is particularly unlikely to
operate as intended in the following types of situations:
NOTE: To display more details about the roadway and its To indicate that Autosteer is now actively
surroundings, such as road markings, stop lights, objects assisting in steering Model S, the
(such as trash cans and poles), etc., touch Controls > instrument panel displays the Autosteer
Autopilot > Full Self-Driving Visualization Preview (if icon in blue. When Autosteer is able to
equipped). detect lane markings, it also displays the
CAUTION: Ensure all cameras and sensors are driving lane in blue.
clean. Dirty cameras and sensors, as well as
environmental conditions such as rain and faded Autosteer briefly displays a message on the instrument
lane markings, affect performance. panel reminding you to pay attention to the road and
have your hands on the steering wheel.
WARNING: Autosteer is a hands-on feature. You
must keep your hands on the steering wheel at all The speed at which you can initiate Autosteer can vary
times. depending on various conditions and whether or not a
WARNING: Autosteer is intended for use on vehicle is detected ahead of you. When no vehicle is
controlled-access highways with a fully attentive detected ahead of you, you must be driving at least
driver. When using Autosteer, hold the steering 30 km/h, unless certain vehicle and environmental
wheel and be mindful of road conditions and conditions are met, in which case, you may be able to
surrounding traffic. Do not use Autosteer in initiate it at lower speeds. When a vehicle is detected
construction zones, or in areas where bicyclists or ahead of you, you can initiate Autosteer at any speed,
pedestrians may be present. Never depend on even when stationary, provided Model S is at least 150
Autosteer to determine an appropriate driving cm behind the detected vehicle.
path. Always be prepared to take immediate
action. Failure to follow these instructions could NOTE: The maximum cruising speed is 150 km/h. It is
cause damage, serious injury or death. the driver's responsibility to cruise at a safe speed based
on road conditions and speed limits.
Operating Autosteer CAUTION: If available in your market region,
Model S detects lights from an emergency vehicle
Before you can operate Autosteer, you must enable it by when using Autosteer at night on a high speed
touching Controls > Autopilot > Autosteer (Beta). road, the driving speed is automatically reduced
and the instrument panel displays a message
informing you of the slowdown. You will also hear
To indicate that Autosteer is available (but a chime and see a reminder to keep your hands on
not actively steering Model S), the the steering wheel. When the light detections pass
instrument panel displays a gray Autosteer by or cease to appear, Autopilot resumes your
icon. cruising speed. Alternatively, you may tap the
accelerator to resume your cruising speed.
WARNING: Never depend on Autopilot features to
To initiate Autosteer, pull the Autopilot stalk toward you
determine the presence of emergency vehicles.
twice in quick succession.
Model S may not detect lights from emergency
vehicles in all situations. Keep your eyes on your
driving path and always be prepared to take
immediate action.
Autopilot 83
Autosteer
In situations where Autosteer is temporarily unavailable, Autosteer detects your hands by recognizing slight
the Autosteer icon disappears. For example, your driving resistance as the steering wheel turns, or from you
speed is not within the speed required for Autosteer to manually turning the steering wheel very lightly (without
operate. Autosteer may also be unavailable if it is not enough force to take over steering).
receiving adequate data from the camera(s).
NOTE: When your hands are detected, the message
If unable to detect lane markings, Autosteer may disappears and Autosteer resumes normal operation.
determine the driving lane based on a vehicle you are
following. Autosteer requires that you pay attention to your
surroundings and remain prepared to take control at any
In most cases, Autosteer attempts to center Model S in time. If Autosteer still does not detect your hands on the
the driving lane. However, there may be situations in steering wheel, the flashing light on the instrument panel
which Autosteer may steer Model S in a driving path increases in frequency and a chime sounds.
that is offset from the center of the lane (for example,
detection of guard rails). If you repeatedly ignore Autosteer's prompts to apply
slight force to the steering wheel, Autosteer disables for
WARNING: Autosteer is not designed to, and will the rest of the drive and displays the following message
not, steer Model S around objects partially in a requesting you to drive manually. If you don't resume
driving lane and in some cases, may not stop for manual steering, Autosteer sounds a continuous chime,
objects that are completely blocking the driving turns on the warning flashers, and slows the vehicle to a
lane. Always watch the road in front of you and complete stop.
stay prepared to take immediate action. It is the
driver's responsibility to be in control of Model S at Autosteer unavailable for the rest of this
all times. drive. Hold steering wheel to drive
manually.
Restricted Speed
Auto Lane Change Auto Lane Change assists in moving Model S into the
adjacent lane in the direction indicated by the turn
NOTE: Depending on market region, vehicle signal, provided the following conditions are met:
configuration, options purchased, and software version,
your vehicle may not be equipped with Auto Lane • The turn signal is engaged.
Change, or the feature may not operate exactly as • Auto Lane Change detected your hands on the
described. steering wheel.
When Autosteer is active, engage a turn signal to move • Model S does not detect a vehicle in its blind spot, or
Model S into an adjacent lane (moving the steering a vehicle or obstacle up to the center of the target
wheel would cancel Autosteer). lane.
• Lane markings indicate that a lane change is
WARNING: It is the driver's responsibility to
permitted.
determine whether a lane change is safe and
appropriate. Therefore, before initiating a lane • Midway through the lane change, Model S must
change, always check blind spots, lane markings, detect the target lane's outside lane marking. If this
and the surrounding roadway to confirm it is safe lane marking is not detected, the lane change is
and appropriate to move into the target lane. aborted and Model S returns to its original driving
lane.
WARNING: Never depend on Auto Lane Change to
determine an appropriate driving path. Drive • The view of the camera(s) is not obstructed.
attentively by watching the road and traffic ahead
of you, checking the surrounding area, and When an automatic lane change is in progress, Overtake
monitoring the instrument panel for warnings. Acceleration is activated, allowing Model S to accelerate
Always be prepared to take immediate action. closer to a vehicle in front (see Overtake Acceleration on
WARNING: Do not use Auto Lane Change on roads page 80).
where traffic conditions are constantly changing
NOTE: Auto Lane Change assists in moving Model S one
and where bicycles and pedestrians are present.
lane at a time. Moving into an additional lane requires
WARNING: The performance of Auto Lane Change you to engage the turn signal a second time after the
depends on the ability of the camera(s) to first lane change is complete.
recognize lane markings.
WARNING: Do not use Auto Lane Change on When using Auto Lane Change, it is important to
winding roads with sharp curves, on icy or slippery monitor its performance by watching the driving path in
roads, or when weather conditions (such as heavy front of you and the surrounding area. Stay prepared to
rain, snow, fog, etc.) may be obstructing the view take over steering at any time. As you are crossing over
from the camera(s) or sensors. into the adjacent lane, the instrument panel displays the
location in the lane that Model S is moving into.
WARNING: Failure to follow all warnings and
instructions can result in property damage, serious In situations where Auto Lane Change is unable to
injury or death. operate at optimal performance, or cannot operate due
to inadequate data, the instrument panel displays a
series of warnings. Therefore, when using Auto Lane
Change, always pay attention to the instrument panel
and be prepared to manually steer Model S.
Autopilot 85
Autosteer
Adjacent Lane Speed WARNING: The Stop Light and Stop Sign Warning
feature does not apply the brakes or decelerate
Model S and may not detect all stop lights and
NOTE: Depending on market region, vehicle stop signs. Stop Light and Stop Sign Warning is
configuration, options purchased, and software version, designed for guidance purposes only and is not a
your vehicle may not be equipped with Adjacent Lane substitute for attentive driving and sound
Speed, or the feature may not operate exactly as judgment. Keep your eyes on the road when
described. driving and never depend on Stop Light and Stop
Sign Warning to warn you of a stop light or stop
When moving significantly faster than vehicles in
sign.
adjacent lanes, Model S automatically reduces the
driving speed. This is especially helpful in heavy traffic WARNING: Stop Light and Stop Sign Warning is
situations or when vehicles are constantly merging into designed to warn you only when approaching a
different lanes. When Model S detects other vehicles visible red stop sign, solid red or later portion of a
driving significantly slower, the instrument panel yellow traffic light. It may not warn you of
highlights the adjacent lanes with arrows and detected intersections with flashing lights and it does not
vehicles in gray, and Model S reduces the driving speed warn you of yield signs or temporary stop and
as appropriate. To temporarily override this feature, yield signs (such as those used in construction
press the accelerator pedal. areas). Additionally, Stop Light and Stop Sign
Warning does not warn you of approaching stop
WARNING: Never depend on Autopilot to lights or stop signs when you are pressing the
determine a safe driving speed; you are accelerator pedal or brake pedal (which disables
responsible for driving safely and according to Autosteer).
traffic laws in your market region.
Limitations
Stop Light and Stop Sign Warning
Autosteer and its associated functions are particularly
NOTE: Depending on market region, vehicle unlikely to operate as intended when:
configuration, options purchased, and software version,
your vehicle may not be equipped with Stop Light and • Autosteer is unable to accurately determine lane
Stop Sign Warning, or the feature may not operate markings. For example, lane markings are excessively
exactly as described. worn, have visible previous markings, have been
adjusted due to road construction, are changing
While Autosteer is in use, Model S displays a warning on quickly (lanes branching off, crossing over, or
the instrument panel and sounds a chime if it detects merging), objects or landscape features are casting
that you are likely to run through a red stop light or stop strong shadows on the lane markings, or the road
sign. If this happens, TAKE IMMEDIATE CORRECTIVE surface contains pavement seams or other high-
ACTION! contrast lines.
The visual and audible warnings cancel after a few • Visibility is poor (heavy rain, snow, fog, etc.) or
seconds, or when you press the brake pedal, whichever weather conditions are interfering with sensor
comes first. operation.
• A camera(s) or sensor(s) is obstructed, covered, or
Stop Light and Stop Sign Warning provides warnings damaged.
only. It does not slow down or stop Model S at red traffic
lights, stop signs, road markings, etc. If equipped with • Driving on hills.
Traffic Light and Stop Sign Control, you can enable this • Approaching a toll booth.
feature to automatically stop Model S at traffic lights
and stop signs (see Traffic Light and Stop Sign Control • Driving on a road that has sharp curves or is
on page 90). excessively rough.
• Bright light (such as direct sunlight) is interfering
NOTE: Touch Controls > Autopilot > Full Self-Driving with the view of the camera(s).
Visualization Preview (if equipped) to display more
details about the roadway and its surroundings, such as • The sensors are affected by other electrical
road markings, stop lights, objects (such as trash cans equipment or devices that generate ultrasonic waves.
and poles), etc. • A vehicle is detected in your blind spot when you
CAUTION: Stop Light and Stop Sign Warning engage the turn signal.
requires on-board maps to know that a particular • Model S is being driven very close to a vehicle in front
stop light or stop sign exists at a location. In some of it, which is blocking the view of the camera(s).
cases, map data is inaccurate or outdated and may
not include all stop lights or stop signs. Therefore,
Stop Light and Stop Sign Warning may not detect
all stop lights and stop signs.
Autopilot 87
Navigate on Autopilot
NOTE: Depending on market region, vehicle change lanes to achieve the set cruising speed. The
configuration, options purchased, and software version, Mild setting is more conservative about lane changes
your vehicle may not be equipped with Navigate on and may result in a slightly longer driving time
Autopilot, or the feature may not operate exactly as whereas Mad Max is designed to allow you to reach
described. your destination in the shortest driving time possible,
but changes lanes only when safe to do so.
NOTE: Navigate on Autopilot is a BETA feature.
When using Autosteer on a controlled-access highway NOTE: The touchscreen displays route-based lane
(a main highway on which road users enter and exit changes at the top of the map's turn-by-turn direction
using on-ramps and off-ramps). Navigate on Autopilot list to notify you that an upcoming lane change is
guides Model S to off-ramps and interchanges based on needed to stay on the navigation route.
your navigation route. Along the highway portion of a
navigation route, Navigate on Autopilot also changes Operating Navigate on Autopilot
lanes to prepare for exits (route-based lane changes)
and to minimize the driving time to your destination
Once enabled, the Navigate on Autopilot button appears
(speed-based lane changes).
on the map’s turn-by-turn direction list whenever a
WARNING: Navigate on Autopilot does not make navigation route is active and the route includes at least
driving autonomous. You must pay attention to the one controlled-access highway. When enabled, the
road, keep your hands on the steering wheel at all Navigate on Autopilot button is blue and the turn-by-
times, and remain aware of your navigation route. turn direction displays the Autosteer icon next to the
maneuvers (such as off-ramps) that Navigate on
WARNING: As is the case with normal driving, be Autopilot will handle.
extra careful around blind corners, interchanges,
and on-ramps and off-ramps - obstacles can NOTE: If Enable At Start Of Every Trip is turned off, you
appear quickly and at any time. must touch the Navigate on Autopilot button to enable
WARNING: Navigate on Autopilot may not it for each navigation route.
recognize or detect oncoming vehicles, stationary
Navigate on Autopilot activates and deactivates as
objects, and special-use lanes such as those used
appropriate, based on the type of road you are driving
exclusively for bikes, carpools, emergency vehicles,
on. For example, if Autosteer is active and Navigate on
etc. Remain alert at all times and be prepared to
Autopilot is enabled, Navigate on Autopilot
take immediate action. Failure to do so can cause
automatically becomes active when you reach a
damage, injury or death.
controlled-access highway on your navigation route.
You can cancel Navigate on Autopilot at any time by When attempting to change lanes or maneuver Model S,
touching Navigate on Autopilot on the map’s turn-by- or when approaching construction zones, Navigate on
turn direction list (Model S reverts back to Autosteer), or Autopilot may be unable to determine the appropriate
by canceling Autosteer entirely (see Canceling driving lane (for example, complex clover leafs and
Autosteer on page 84). multi-lane off-ramps) and the instrument panel displays
an alert indicating that Navigate on Autopilot is trying to
maneuver and may require assistance. When you see the
Lane Changes message, be prepared to take immediate action to
ensure that it is safe and appropriate to complete the
Navigate on Autopilot changes lanes to either prepare lane change or maneuver.
Model S for an upcoming off-ramp, to increase your
driving speed (not to exceed your set cruising speed), or
to move Model S out of a passing lane when you are not
actively passing other road users. A message displays at
the top of the map's turn-by-turn direction list to notify
you when an upcoming lane change is required to stay
on your navigation route. The instrument panel displays
the upcoming driving path:
Autopilot 89
Traffic Light and Stop Sign Control
NOTE: Depending on market region, vehicle • Enable the feature. With the vehicle in Park, touch
configuration, options purchased, and software version, Controls > Autopilot > Traffic Light and Stop Sign
your vehicle may not be equipped with Traffic Light and Control. Once enabled, Traffic Light and Stop Sign
Stop Sign Control, or the feature may not operate Control operates whenever Traffic-Aware Cruise
exactly as described. Control or Autosteer is active.
NOTE: Traffic Light and Stop Sign Control is a BETA
feature and works best on roads that are frequently
driven by Tesla vehicles. Traffic Light and Stop Sign
How it Works
Control attempts to stop at all traffic lights and may also
stop at green lights. When Traffic Light and Stop Sign Control is enabled and
you are using Autosteer or Traffic-Aware Cruise Control,
Traffic Light and Stop Sign Control is designed to the instrument panel displays a popup message to
recognize and respond to traffic lights and stop signs, inform you that an upcoming traffic light, stop sign, or
slowing Model S to a stop when using Traffic-Aware road marking has been detected. As it approaches the
cruise control or Autosteer. This feature uses the stop location, even at an intersection where the traffic
vehicle's forward-facing cameras, in addition to GPS light is green, Model S slows down and displays a red
data, and slows the car for all detected traffic lights, line to indicate where Model S will stop. To continue
including green, blinking yellow, and off lights in addition through the intersection—even if the traffic light is green
to stop signs and some road markings. As Model S —you must pull the Autopilot stalk toward you or briefly
approaches an intersection, the instrument panel press the accelerator pedal to give the vehicle
displays a notification indicating the intention to slow permission to proceed. When you've confirmed that you
down. You must confirm that you want to continue or want to proceed, the red stop line turns gray and
Model S stops at the red line displayed on the Model S continues through the intersection and resumes
instrument panel's driving visualization. your set cruising speed.
WARNING: NEVER make assumptions and predict NOTE: If Model S is approaching a green light and
when and where Traffic Light and Stop Sign detects that a vehicle in front of you is continuing
Control will stop or continue through an through the intersection, Model S continues through the
intersection or road marking. From a driver's intersection without requiring your confirmation,
perspective, the behavior of Traffic Light and Stop provided you are not in a turning lane and your hands
Sign Control may appear inconsistent. Always pay are detected on the steering wheel.
attention to the roadway and be prepared to take NOTE: If, after you pull the Autopilot stalk toward you or
immediate action. It is the driver's responsibility to briefly press the accelerator pedal to confirm that you
determine whether to stop or continue through an want to continue through the intersection, the traffic
intersection. Never depend on Traffic Light and signal changes before you enter the intersection (for
Stop Sign Control to determine when it is safe example, the light changes from green to yellow or from
and/or appropriate to stop or continue through an yellow to red), Model S may determine that it is not
intersection. appropriate to proceed. Therefore, Model S stops and
you must press the accelerator to proceed. At all times,
Before Using it is your responsibility to ensure the vehicle stops or
accelerates appropriately and safely.
Before using Traffic Light and Stop Sign Control, you WARNING: Traffic Light and Stop Sign Control
must: DOES NOT turn Model S through an intersection.
When in a turning lane, Model S stops at the red
• Ensure that forward-facing cameras are unobstructed stop line. To proceed, pull the Autopilot stalk
(see Cleaning Cameras and Sensors on page 76) and toward you or briefly press the accelerator pedal—
calibrated (see Drive to Calibrate Cameras on page Model S continues straight through the
75). Traffic Light and Stop Sign Control depends on intersection (even when in a turning lane), so you
the ability of the cameras to detect traffic lights, stop MUST manually steer Model S through the
signs, and road markings. intersection (which cancels Autosteer).
• Ensure that the latest version of maps has been Traffic Light and Stop Sign Control is designed to
downloaded to Model S. Although Traffic Light and operate as described only when the following conditions
Stop Sign Control primarily uses visual data received are met:
from the vehicle's cameras, greater accuracy is
achieved when using the most recent map data. To
• Autosteer or Traffic-Aware Cruise Control is engaged.
check which version of maps is currently
downloaded, touch Controls > Software > Additional • The cameras can detect an upcoming traffic light,
vehicle information. You must connect to a Wi-Fi stop sign or road marking (for example, cameras are
network to receive updated maps (see Map Updates unobstructed and have a clear line-of-sight to the
on page 128). traffic light, stop sign, or road marking).
Autopilot 91
Traffic Light and Stop Sign Control
Traffic Lights
When driving with Autosteer or Traffic-Aware Cruise Control engaged, and Traffic Light and Stop Sign Control
enabled, Model S is designed to respond as follows when approaching intersections controlled by a traffic light:
At a solid green traffic light, or at a traffic light that is currently off (not
illuminated), Model S slows down.
If you are following a car in front of you that continues through the intersection,
the instrument panel displays a green stop line and provided your hands are
detected on the steering wheel, Model S also continues. If a car is not in front of
you, the instrument panel displays a red stop line and you must confirm that you
want to continue through the intersection by pulling the Autopilot stalk toward you
or briefly pressing the accelerator pedal. If you don’t confirm, Model S stops at the
red stop line.
NOTE: Model S resumes the set cruising speed when it continues through the
intersection, taking into consideration the speed of a vehicle in front of you.
Model S slows down and comes to a complete stop at the red stop line displayed
on the instrument panel. When you want to continue through the intersection (for
example, the light turns green again, or once Model S has come to a complete
stop), you must pull the Autopilot stalk toward you or briefly press the accelerator
pedal.
Model S slows down and comes to a complete stop at the red stop line displayed
on the instrument panel. When you want to proceed through the intersection (for
example, the light turns green again), you must pull the Autopilot stalk toward you
or briefly press the accelerator pedal.
NOTE: If the traffic light changes after you've confirmed that you want to proceed
(for example, a green traffic light turns yellow), Model S may stop instead of
continuing, especially if Model S determines that it can safely stop before entering
the intersection.
NOTE: Model S is not designed to proceed through an intersection when the traffic
light is red or if the light turns yellow in situations when there is adequate distance
to safely stop before entering the intersection.
NOTE: You can take over driving at any time by manually braking to cancel
Autosteer or Traffic-aware Cruise Control.
Model S slows down. To proceed, you must pull the Autopilot stalk toward you or
briefly press the accelerator pedal. If you don’t, Model S stops at the red stop line
displayed on the instrument panel.
NOTE: To prevent Model S from stopping, and to minimize how much it slows
down as it approaches, you can confirm that you want to proceed by pulling the
Autopilot stalk toward you or briefly pressing the accelerator pedal at any time
after the instrument panel displays the red stop line. Model S resumes your set
cruising speed immediately after you confirm (taking into consideration the speed
of a vehicle in front of you).
WARNING: Approach attentively and be prepared to press the brake pedal to
slow down or stop.
Model S slows down and comes to a complete stop at the red stop line displayed
on the instrument panel. When you want to proceed through the intersection (for
example, traffic laws and conditions indicate it is safe and legal to proceed), you
must pull the Autopilot stalk toward you or briefly press the accelerator pedal.
Autopilot 93
Traffic Light and Stop Sign Control
When driving with Autosteer or Traffic-aware Cruise Control engaged, and Traffic Light and Stop Sign Control
enabled, Model S is designed to respond as follows when approaching intersections controlled by stop signs, stop
lines, or road markings:
No Traffic Control
Arm of T-junction
If Model S detects a T-junction based on the map data, Model S slows down and
comes to a complete stop at the red stop line displayed on the instrument panel.
When you want to proceed, you must take over steering and acceleration.
WARNING: Model S may not stop at a T-junction that does not have a stop sign
or stop line, or if the T-junction is not included in the map data. Drive
attentively and be prepared to stop (when necessary and/or appropriate).
End of T-junction
Model S slows down and comes to a complete stop at the red stop line displayed on
the instrument panel. When you want to proceed through the intersection, you must
pull the Autopilot stalk toward you or briefly press the accelerator pedal.
NOTE: If you confirm that you want to proceed through an intersection controlled by
a stop sign by pulling the Autopilot stalk toward you or briefly pressing the
accelerator pedal before Model S has stopped, your confirmation is ignored. Model S
is not designed to proceed through a stop sign without stopping.
NOTE: Even when using Autosteer, and even if you have engaged a turn signal, you
must turn the steering wheel yourself (which cancels Autosteer) to complete a turn
at an intersection.
Stop Sign
Road Marking
WARNING: At crosswalks, Model S may slow down and may stop, depending on whether the crosswalk is
controlled by a traffic light and whether the cameras detect pedestrians, bicyclists, etc. in the crosswalk. Pay
particular attention at crosswalks and be prepared to take over at any time. Failure to do so can result in injury
or death.
Limitations
Depending on many different circumstances and environmental conditions, Traffic Light and Stop Sign Control may
or may not stop at:
• Railroad crossings.
• Keep-out zones.
• Toll booths.
• Roundabouts.
• Crosswalk systems.
• Yield signs or temporary traffic lights and stop signs (such as at construction areas).
• Miscellaneous traffic U-turn lights, bicycle and pedestrian crossing lights, lane availability lights, etc.
In addition, Traffic Light and Stop Sign Control is particularly unlikely to operate as intended, can disengage, or may
not operate, when one or more of the following conditions are present:
• Driving through consecutive light-controlled intersections that are very close to each other.
• Visibility is poor (heavy rain, snow, fog, etc.) or weather conditions are interfering with camera or sensor
operation.
• Bright light (such as direct sunlight) is interfering with the view of the camera(s).
• A camera is obstructed, covered, damaged, or not properly calibrated.
Autopilot 95
Traffic Light and Stop Sign Control
• Driving on a hill or on a road that has sharp curves on which the cameras are unable to see upcoming traffic lights
or stop signs.
• A traffic light, stop sign, or road marking is obstructed (for example, a tree, a large vehicle, etc.).
• Model S is being driven very close to a vehicle in front of it, which is blocking the view of a camera.
WARNING: The limitations listed above are not an exhaustive list of reasons why Model S may not operate as
expected. Many unforeseen circumstances can adversely impact the accurate operation of Traffic Light and
Stop Sign Control. Using this feature does not reduce or eliminate the need to drive attentively and
responsibly. You must be prepared to take appropriate and immediate action at all times.
Autopilot 97
Autopark
To Cancel Parking
Autopark cancels the parking sequence when you
manually move the steering wheel, shift, or touch Cancel
on the touchscreen. Autopark also cancels parking
when:
Limitations
Autopark is particularly unlikely to operate as intended
in these situations:
Summon allows you to automatically park and retrieve • Use Auto HomeLink (if equipped): Set to ON if you
Model S while you are standing outside the vehicle. want to activate HomeLink to open/close a
Summon moves Model S forward and reverse up to 12 programmed HomeLink device (such as a gate or a
meters in, or out of, a parking space. garage door) during the parking process when using
Summon. If enabled, the device automatically opens
To move Model S a longer distance while steering and closes when Model S enters or exits during a
around objects, you can use Smart Summon (if Summon session. In a Smart Summon session (if
equipped) and your mobile phone. Smart Summon equipped), the device automatically opens when, at
allows your vehicle to find you (or you can send your the beginning of a session, Smart Summon detects
vehicle to a chosen location). See Smart Summon on that Model S is parked in a garage.
page 101.
WARNING: Always ensure that Model S is fully
To move Model S, your phone must be paired via in or out of a garage before HomeLink lowers
Bluetooth (see Pairing a Bluetooth Phone on page 135). the garage door. Summon and Smart Summon
(if equipped) cannot detect where an overhead
Summon requires that Model S can detect a valid key door will lower.
nearby. NOTE: When enabled, the HomeLink device
automatically opens and closes when using Summon,
CAUTION: Ensure all cameras and sensors are and automatically opens as needed when using
clean. Dirty cameras and sensors, as well as Smart Summon (if equipped). To automate HomeLink
environmental conditions such as rain and faded in other situations (such as normal driving), you must
lane markings, can affect Autopilot performance. adjust the HomeLink device's main settings by
WARNING: Summon is designed and intended for touching the HomeLink icon at the top of the
use only on parking lots and driveways on private touchscreen (see HomeLink Universal Transceiver on
property where the surrounding area is familiar page 146).
and predictable.
WARNING: Summon is a BETA feature. You must NOTE: The above settings, with the exception of
continually monitor the vehicle and its HomeLink, apply only to Summon—not Smart Summon
surroundings and stay prepared to take immediate (if equipped) (see Before Using Smart Summon on page
action at any time. It is the driver's responsibility to 101). You cannot customize Smart Summon's bumper
use Summon safely, responsibly, and as intended. clearance, distance, and side clearance. And when using
Smart Summon, you must always hold down the button
WARNING: Summon's performance depends on
on the mobile app to keep Model S moving. Also, Smart
the ability of the ultrasonic sensors to determine
Summon operates with the mobile app only—not the key
the vehicle's proximity to objects, people, animals,
fob.
and other vehicles.
NOTE: All settings are retained until you manually
change them.
Before Using Summon
Before operating Summon, use the touchscreen to Using Summon to Park and Retrieve
enable it and customize how you want it to work. Touch your Vehicle
Controls > Autopilot > Customize Summon and adjust
the following settings to suit your preferences:
Follow these steps to use Summon to park your Model S:
• Bumper Clearance: Set the distance that you want
• Align Model S within 12 meters of the parking space
Summon to stop from a detected object (for
so Model S can follow a straight path into or out of
example, you may want Summon to stop within just a
the space in either Drive or Reverse.
few inches of a garage wall). Note that this distance
applies only to objects that Summon detects directly • Ensure Model S key fob is in close range.
in front of Model S when moving forward, or directly • Pair your phone with Model S via Bluetooth (see
behind Model S when reversing. Pairing a Bluetooth Phone on page 135). After you
• Summon Distance: Set a maximum distance that pair once, your phone automatically connects to
Model S can travel when entering or exiting a parking Model S every time. Your phone must be within
space. approximately six meters of the vehicle for Summon
to work.
• Side Clearance: Choose an option to specify how
much side clearance you want to allow. Tight allows
Model S to enter and exit very narrow parking spaces.
Autopilot 99
Summon
• From outside the vehicle, initiate the parking • You interact with the steering wheel, brake pedal,
maneuver by touching Summon on the mobile app, accelerator pedal, or shift.
then holding down the Forward or Reverse button.
• Model S detects an obstacle.
Summon shifts Model S into Drive or Reverse (based on • Summon has moved Model S the maximum distance
the direction you specified) and drives into or out of the of approximately 12 meters.
parking space. When parking is complete, or if an • Your phone enters sleep mode or loses connectivity
obstacle is detected, Summon shifts Model S into Park. to Model S.
Summon shifts Model S into Park when:
• Download the latest version of the Tesla mobile app NOTE: The map also has an icon that
to your phone, and ensure your phone has cellular allows you to display/hide satellite imagery.
service and GPS enabled.
Autopilot 101
Smart Summon
Immediately after initiating Smart Summon in either
mode, hazard lights briefly flash, mirrors fold, and
Standby Mode
Model S shifts into Drive or Reverse. Model S then slowly
moves to within 1 meter of you (COME TO ME) or your To keep Model S ready to Summon and reduce the time
chosen destination (GO TO TARGET), navigating it takes to warm up, turn on Standby Mode. Touch
obstacles as needed. As Model S moves, the Controls > Autopilot > Standby Mode. When Standby
corresponding red arrow on the map also moves to Mode is turned on, you can conserve Battery energy by
show the vehicle’s location. As you move, the disabling Standby Mode at these locations:
corresponding blue dot also moves to show your
location. • Exclude Home - Disables Standby Mode at the
location you set as Home in your Favorites list.
In either mode, Model S stops moving and shifts into • Exclude Work - Disables Standby Mode at the
park when: location you set as Work in your Favorites list.
• You release the button on the mobile app. • Exclude Favorites - Disables Standby Mode at any
location in your Favorites list.
• The maximum proximity of 6 meters between your
phone and Model S is exceeded (if moving Model S to NOTE: To conserve energy, Smart Summon
a destination away from you, you may need to follow automatically exits Standby mode from midnight to
the car to maintain this distance). 6:00 am. During these hours, a delay occurs as Smart
• The driving path is blocked. Summon starts up.
• Model S has moved the maximum distance of 20 NOTE: Additional battery power may be consumed
meters since the start of the Smart Summon session. while Standby Mode is active.
NOTE: If Smart Summon moves Model S forward NOTE: For details on how to designate a location as
three meters and then backwards two meters, this is Home, Work, or Favorites, see Home, Work, and Favorite
considered five meters of travel. Destinations on page 125.
NOTE: There is no need to look at the mobile app—just Stopping or Canceling Smart
hold down the button while keeping your eye on Summon
Model S and its driving path at all times, remaining ready
to release the button to stop the vehicle if needed.
Smart Summon stops Model S whenever you release the
button on the mobile app. To resume the Smart
If equipped and Auto HomeLink is enabled for Summon
Summon session, simply press the Come to Me or Go to
(touch Controls > Autopilot > Customize Summon > Use
Target button again.
Auto HomeLink), Smart Summon automatically opens a
HomeLink device if you start the Smart Summon
WARNING: Always anticipate when you need to
maneuver when Model S is located inside a garage. The
stop Model S. Depending on the quality of the
mobile app informs you that the door has opened.
connectivity between the phone and Model S,
there may be a slight delay between when you
WARNING: When you release the button to stop
release the button and when the car stops.
Model S, a slight delay occurs before the vehicle
stops. Therefore, it is critical that you pay close
Smart Summon cancels, and requires you to restart it,
attention to the vehicle’s driving path at all times
when:
and proactively anticipate obstacles that the
vehicle may be unable to detect.
• You press any button on the key fob.
WARNING: Use extreme caution when using Smart
Summon in environments where movement of • A door handle is engaged or a door is opened.
obstacles can be unpredictable. For example, • You interact with the steering wheel, brake pedal,
where people, children or animals are present. accelerator pedal, or shift.
WARNING: Smart Summon may not stop for all • Model S is blocked by an obstacle.
objects (especially very low objects such as some
• Smart Summon has moved Model S the maximum
curbs, or very high objects such as a shelf) and
distance of approximately 20 meters within a 6 meter
may not react to all oncoming or side traffic. Pay
radius of the phone's location. To move further than
attention and be ready to stop Model S at all times
this distance, you must shift Model S into Drive or
by releasing the button on the mobile app.
Reverse and then re-initiate a Smart Summon session.
• Your phone enters sleep mode or loses connectivity
to Model S.
Autopilot 103
Lane Assist
Model S monitors the markers on the lane you are
driving in as well as the surrounding areas for the
Steering Interventions
presence of vehicles or other objects.
Lane Assist provides steering interventions if Model S
When an object is detected in your blind spot or near drifts into (or close to) an adjacent lane in which an
the side of Model S (such as a vehicle, guard rail, etc.), object, such as a vehicle, is detected. In these situations,
the instrument panel displays colored lines radiating Model S automatically steers to a safer position in the
from the image of your vehicle. The location of the lines driving lane. This steering is applied only when Model S
correspond to the location of the detected object. The is traveling between 48 and 140 km/h on major roads
color of the lines (white, yellow, orange, or red) with clearly visible lane markings. When a steering
represent the object's proximity to Model S, with white intervention is applied, the instrument panel briefly
being the farthest and red being the closest and displays a warning message.
requiring your immediate attention. These colored lines
only display when driving between approximately 12 Lane Departure Avoidance
km/h and 140 km/h. When Autosteer is active, these
colored lines also display if driving slower than 12 km/h. Lane Departure Avoidance is designed to warn you if
However, the colored lines do not display if Model S is at Model S is drifting out of, or nears the edge of, your
a standstill (for example, in heavy traffic). driving lane.
Blind Spot Camera and Collision • Weather conditions (heavy rain, snow, fog, or
extremely hot or cold temperatures) are interfering
Warning Chime with sensor operation.
• The sensors are affected by other electrical
To display the image from the corresponding side equipment or devices that generate ultrasonic waves.
repeater camera whenever you engage a turn signal to
change lanes, touch Controls > Autopilot > Blind Spot • An object that is mounted to Model S is interfering
Camera. with and/or obstructing a sensor (such as a bike rack
or a bumper sticker).
If you want a chime to sound when a vehicle is in your
blind spot and a possible collision is detected, touch In addition, Lane Assist may not steer Model S away
Controls > Autopilot > Blind Spot Collision Warning from an adjacent vehicle, or may apply unnecessary or
Chime. inappropriate steering, in these situations:
WARNING: Blind Spot Camera does not eliminate • You are driving Model S on sharp corners or on a
the need to drive attentively and manually perform curve at a relatively high speed.
shoulder checks when changing lanes.
• Bright light (such as from oncoming headlights or
direct sunlight) is interfering with the view of the
camera(s).
Automatic Emergency Braking is always enabled when • Model S detects an object in its immediate driving
you start Model S. To disable it for your current drive, path.
touch Controls > Autopilot > Automatic Emergency
Braking. To disable Obstacle-Aware Acceleration, touch Controls
> Autopilot > Obstacle-Aware Acceleration.
WARNING: It is strongly recommended that you
do not disable Automatic Emergency Braking. If WARNING: Obstacle-Aware Acceleration is
you disable it, Model S does not automatically designed to reduce the severity of an impact. It is
apply the brakes in situations where a collision is not designed to avoid a collision.
considered likely.
WARNING: Obstacle-Aware Acceleration may not
WARNING: Automatic Emergency Braking is limit torque in all situations. Several factors,
designed to reduce the severity of an impact. It is including environmental conditions, distance from
not designed to avoid a collision. an obstacle, and a driver's actions, can limit, delay,
or inhibit Obstacle-Aware Acceleration.
WARNING: Several factors can affect the
performance of Automatic Emergency Braking, WARNING: Obstacle-Aware Acceleration may not
causing either no braking or inappropriate or limit torque when performing a sharp turn, such as
untimely braking, such as when a vehicle is into a parking space.
partially in the path of travel or there is road
WARNING: Do not rely on Obstacle-Aware
debris. It is the driver’s responsibility to drive
Acceleration to control acceleration or to avoid, or
safely and remain in control of the vehicle at all
limit, the severity of a collision, and do not attempt
times. Never depend on Automatic Emergency
to test Obstacle-Aware Acceleration. Doing so can
Braking to avoid or reduce the impact of a
result in serious property damage, injury, or death.
collision.
Suspension
Adjust the settings associated with the air suspension
system. You can adjust the Ride Height (helpful for
increasing ground clearance on steep driveways, etc.)
and you can optimize ride and handling by adjusting
settings for Adaptive Suspension Damping. See Air
Suspension on page 138.
Charging
1. List of available settings. When you select an item View charging status and adjust settings related to
from this list, its associated settings display on the charging Model S (see Charging Instructions on page
right side of the screen. 157).
Mirror Auto-Fold: See Mirrors on page 42. Region Format (if available): Choose a region to define
the formatting convention used to display dates (mm dd
Lights yy/dd-mm-yy, etc.) and decimal separators (5.123, 5,123,
etc.).
Control interior and exterior lights. See Lights on page
Energy Display: Choose to display remaining energy and
47.
charging units as either a percentage of battery energy
remaining, or as an estimate of the distance you can
NOTE: You can also control the exterior headlights by
drive.
touching the high beam headlights button on the left
side of the steering wheel and then choosing an option NOTE: When anticipating when you need to charge, use
using the touchscreen. See High Beam Headlights on energy estimate as a general guideline only. Many
page 47. factors have an impact on energy consumption. See
Factors Affecting Energy Consumption on page 68.
Tire Pressure: Choose to display tire pressures using Speed Limit Mode: Speed Limit Mode allows you to limit
BAR or PSI. acceleration and limit the maximum driving speed to a
chosen value between 80 and 145 km/h. The first time
you use this feature, you must create a 4-digit PIN that
Trips you must use to enable and disable Speed Limit Mode.
When enabled and the driving speed approaches within
View the odometer and view and reset up to two trip approximately 5 km/h of the maximum speed, a chime
meters that summarize how far you have driven (see Trip sounds, the instrument panel displays a message, and
Information on page 67). Model S sends a notification to the mobile app. To
enable Speed Limit Mode:
Navigation
1. Ensure Model S is in Park.
Customize how the navigation system works: 2. Touch Controls > Safety > Speed Limit Mode on the
touchscreen, or touch Controls in your mobile app.
• Navigation Volume: Increase or decrease the volume
3. Select the maximum driving speed.
of spoken navigation instructions by touching - or +,
respectively. Fully decreasing the volume mutes the 4. Drag the slider to the On position.
instructions. You can also mute navigation
5. Enter the 4-digit PIN that you want to use to enable
instructions when a navigation route is active by
and disable Speed Limit Mode.
touching the volume icon on the turn-by-turn
direction list. NOTE: If you forget the PIN, you can disable Speed
Limit Mode by entering login credentials for your
NOTE: This volume setting applies only to the
Tesla account.
navigation system’s spoken instructions. It does not
change the volume of media player and phone calls.
NOTE: While Speed Limit Mode is enabled, the
• Automatic Navigation: Enable if you want Model S to acceleration setting (Controls > Pedals & Steering >
automatically initiate a navigation destination when Acceleration) automatically sets to Chill.
you get in your vehicle. Destinations are predicted
based on commonly driven routes, time of day, and if WARNING: Driving downhill can increase driving
available, calendar entries (see Automatic Navigation speed and cause Model S to exceed your chosen
on page 125). maximum speed.
• Trip Planner (if available in your market region): Use WARNING: Speed Limit Mode is not a replacement
Trip Planner to plan your driving and add stops at for good judgment, driver training, and the need to
superchargers if charging is needed to reach a closely monitor speed limits and driving
destination to which you are navigating (see Trip conditions. Accidents occur at any speed.
Planner on page 127).
Sentry Mode: When enabled, cameras and sensors
• Online Routing: When selected, Model S can remain powered on and ready to record suspicious
automatically reroute you to a navigation destination activity whenever Model S is locked and in Park. See
to avoid delays (see Online Routing on page 127). (Using Sentry Mode on page 143).
• Avoid Ferries: When on, navigation routes avoid the
use of ferries. Dashcam (if equipped): When enabled, cameras can
record and save video footage of the surrounding
• Avoid Tolls: When on, navigation routes avoid the use roadway (see Using Dashcam on page 143). Customize
of tolls. Dashcam by selecting:
NOTE: You can also display these navigation settings by • Auto: Dashcam automatically saves a recording to
touching the settings icon on the map (see Maps and the USB flash drive (if available and installed) in
Navigation on page 123). situations where Model S detects a safety event, such
as a collision or airbag deployment.
Safety • Manual: You must touch the Dashcam icon to save a
recording of the most recent 10 minutes of driving to
Allow Mobile Access: Allow your Tesla mobile app to the USB flash drive.
access your Model S (see Mobile App on page 152). • Off: Dashcam is disabled until you select Auto or
NOTE: To disable Allow Mobile Access, you must enter Manual.
your Tesla account credentials. • On Honk: When you press the horn, Dashcam saves a
recording of the most recent 10 minutes of driving to
Parking Brake: Manually apply and release the parking the USB flash drive.
brake (see Parking Brake on page 59).
Security Alarm (if equipped): Enable the security alarm Towing: Prepare Model S to be transported by keeping it
(see Security Settings on page 142). in Neutral (with the parking brake disengaged), when
you exit. See Instructions for Transporters on page 191.
Tilt/Intrusion: If your vehicle is equipped with the
security package, a battery-backed siren sounds in Wheel Configuration: Update your vehicle's wheel
situations where Model S detects motion inside the configuration if you are installing new wheels or
cabin, or is moved or tilted (for example, with a tow swapping them for different ones. This also displays the
truck or jack). See Tilt/Intrusion (if equipped) on page correct wheel on your vehicle's avatar on the
142. touchscreen.
CAUTION: Changing your vehicle's wheel
Passive Entry: If on, doors automatically unlock and
configuration can impact range estimates, tire
door handles extend (if Auto-Present Handles is on)
pressure warnings, and vehicle visualization. See
whenever you approach Model S carrying a key fob. If
Tire Care and Maintenance on page 165.
off, you must use the key fob to unlock Model S. See
Using the Key Fob on page 8. WARNING: Only use Tesla-approved wheels when
installing or swapping wheels. Using non Tesla-
NOTE: You must press the brake pedal to power Model S
approved wheels can cause serious damage. Tesla
on before you can change the Passive Entry setting. See
is not liable for damage caused by using wheels
Starting on page 44.
not approved by Tesla.
NOTE: If Passive Entry is off and you do not press the
brake pedal to start Model S within approximately five Reset TPMS Sensors: Reset the TPMS sensors after
minutes, a message displays on the instrument panel replacing a wheel (see Resetting the TPMS Sensors on
and you must use the key fob to lock, then unlock page 168).
Model S again before starting the vehicle.
Notifications: Display a list of notifications that have
NOTE: When you enable passive entry, it is recently appeared on your vehicle.
recommended that you also enable PIN to Drive to
increase security (see PIN to Drive on page 142). Update Key Fob: Your vehicle must be in Park to update
NOTE: Depending on your region, Passive Entry may be your key fob. See Using the Key Fob on page 8 for more
enabled or disabled by default. information.
PIN to Drive: Increase security by preventing Model S Reset Bluetooth Functionality: (For vehicles
from being driven until a 4-digit PIN (Personal manufactured before approximately April 2018) If
Identification Number) is entered (see PIN to Drive on Bluetooth is taking an exceptionally long time to pair,
page 142). reset Bluetooth functionality and pair your device again.
See Pairing a Bluetooth Phone on page 135.
Glovebox PIN: For additional security, protect glovebox
contents using a 4-digit PIN (see Glovebox PIN on page Camera Calibration (if equipped): Clear the existing
142). calibration of Autopilot cameras to reset the stored
camera positions and angles. Once calibration is cleared,
Cabin Overheat Protection: Reduce the temperature of you must drive to calibrate the cameras. See Drive to
the cabin in extremely hot ambient conditions for a Calibrate Cameras on page 75 for more information.
period of up to twelve hours after you exit Model S (see
Cabin Overheat Protection on page 121). Cabin
Overheat Protection stops operating after 12 hours, or
when the energy remaining in the Battery drops to 20%,
whichever occurs first.
Software
Learn more about your Model S and the status of
software updates:
NOTE: The climate control system is powered by the high voltage Battery. Therefore, prolonged use decreases
driving range.
WARNING: To avoid burns resulting from prolonged use, individuals who have peripheral neuropathy, or whose
capacity to feel pain is limited because of diabetes, age, neurological injury, or some other condition, should
exercise caution when using the climate control system and seat heaters.
NOTE: For one-touch access to seat heaters and defrosters, you can add these controls to My Apps. See
Customizing My Apps on page 7.
12. When Model S is in Park, touch Schedule to set a recurring daily time when you want Model S to be ready to drive
by preconditioning the Battery and cabin climate and/or charging during off-peak hours (see Scheduled
Charging and Scheduled Departure on page 160).
13. Touch to turn on the front or rear window defrosters.
14. Touch to control the flow of air inside the cabin. Air can be drawn into Model S from outside or air can be
recirculated inside the cabin.
15. Use the slider to adjust the fan speed.
NOTE: Adjusting the fan speed may change the selected setting for how air is drawn into Model S in order to
increase or reduce air flow.
16. Touch to turn the air conditioning system on or off. Turning it off reduces cooling, but saves energy.
NOTE: Because Model S runs much quieter than a gasoline-powered vehicle, you may notice the sound of the air
conditioning compressor as it is operating. To minimize noise, reduce the fan speed.
17. Choose where air flows into the front cabin (windshield, face-level, or foot-level vents). You can choose one or
more vents.
Climate Popup
Touch the temperature arrows on the bottom of the touchscreen to display a popup for easy access to some of the
most common climate controls:
NOTE: For one-touch access to seat heaters and defrosters, you can add these controls to My Apps. See
Customizing My Apps on page 7.
Keep Climate On, Dog, and Camp NOTE: Software updates cannot be performed when
Keep Climate On, Dog, or Camp is active.
The Keep Climate On, Dog, and Camp settings allow you NOTE: The intrusion sensor (if equipped) automatically
to keep the climate control system running when in Park, disables when Keep Climate On, Dog, or Camp is active.
even after you've left Model S or choose to stay inside However, you can override this behavior and keep the
the vehicle. These settings are useful when it is intrusion sensor enabled. To do so, touch Controls >
important to maintain the cabin temperature in hot or Safety > Tilt/Intrusion after enabling Keep Climate On,
cold weather conditions. For example, when leaving Dog, or Camp. However, note that keeping the intrusion
groceries in Model S on hot days, you may want to use sensor enabled while Keep Climate On, Dog, or Camp is
Keep Climate On to prevent spoilage. active can trigger an alarm event as a result of air
movement inside the cabin.
Dog is designed to maintain a comfortable cabin WARNING: Never leave a child unattended in your
temperature for your pet while you actively and vehicle.
frequently monitor this temperature using the mobile
app (which requires both your phone and the vehicle to WARNING: Check local laws for any restrictions on
have cellular connectivity). When in Dog, the leaving pets unattended in your vehicle.
touchscreen displays the current cabin temperature to WARNING: You are responsible for the safety of
inform people passing by that your pet is safe. This your dog or pet. Never leave them in Model S for
setting is not intended for people, and should only be long periods of time. Constantly monitor the
used for short periods of time while you stay in close vehicle temperature and their well-being. Make
proximity should you need to return to the vehicle in sure you have sufficient cellular coverage on your
situations where the temperature can no longer be phone and time to return to the vehicle, if
maintained. necessary.
Camp allows you to power electronics through the USB WARNING: In the unlikely event that your climate
ports and low voltage outlet in addition to maintaining control system needs service or is not working as
the cabin temperature. The touchscreen remains on so expected, avoid using Keep Climate On, Dog, and
you can play music, browse the internet, play games in Camp. Never rely on your vehicle to protect
the arcade, or watch shows in Tesla Theater. You can something irreplaceable.
also control media and climate settings from a paired WARNING: You can adjust and monitor the climate
phone. Camp is ideal for remaining inside your vehicle, control system remotely using the mobile app.
such as camping or staying with a child. While active, However, if you use the mobile app to turn off the
Sentry Mode and the vehicle alarm system are disabled. climate control system, Keep Climate On, Dog, and
Camp stop operating.
To operate Keep Climate On, Dog, or Camp:
1. Make sure the Battery's charge level is at least 20%. Cabin Air Filter(s)
2. Engage Park. The Keep Climate On, Dog, and Camp
Model S has one or more air filters to prevent pollen,
settings are available only when Model S is in Park.
industrial fallout, road dust and other particles from
3. If necessary, adjust the climate settings. entering through the vents.
4. On the climate controls screen, touch Keep Climate
NOTE: Cabin air filter(s) require periodic replacement.
On, Dog, or Camp.
See Service Intervals on page 163.
NOTE: You can also control Dog and Camp from the
mobile app, by swiping up from the gray bar on the
Climate screen.
Cabin Overheat Protection
The climate control system can reduce the temperature
The climate control system attempts to maintain your of the cabin in extremely hot ambient conditions for a
climate settings until you shift out of Park or manually period of up to twelve hours after you exit Model S.
turn it off. Avoid using Keep Climate On, Dog, or Camp Touch Controls > Safety > Cabin Overheat Protection
when the battery charge is low. If the Battery's charge and choose:
level drops below 20%, the Tesla mobile app attempts to
repeatedly send you notifications reminding you to • Off: Disable Cabin Overheat Protection.
check on anything that you have left in Model S.
• On: The air conditioning operates when the cabin
temperature exceeds 40° C.
Touch the navigation settings icon to customize the • A popular restaurant when you're feeling Hungry or a
navigation system to suit your preferences: (the popular destination (such as museums and
available settings vary depending on your market region amusement parks) when you're feeling Lucky (see I'm
and vehicle configuration): Feeling Lucky, Hungry on page 125).
• Touch - or + to increase or decrease the volume of NOTE: If a data connection is not available, onboard
spoken navigation instructions. Decreasing all the maps allow you to navigate to any destination, but you
way to the left, or touching the speaker icon, mutes must enter the exact and complete address.
the instructions. You can also mute/unmute NOTE: You can start navigation remotely from your IOS®
navigation instructions by touching the speaker icon. or Android™ device using the "share" functionality on
This volume setting applies only to the navigation your device after allowing access to the Tesla mobile
system's spoken instructions. Volume for Media app.
Player and Phone is not changed.
NOTE: Your Model S automatically adjusts the volume When you specify a location, the touchscreen zooms out
based on driving speed and climate settings. to provide an overview of the route you need to travel
and displays a turn-by-turn direction list. Estimated
• Enable Automatic Navigation if you want Model S to arrival time, driving time, and mileage displays at the
automatically initiate a navigation destination when bottom of the direction list. Note the following about the
you get in your vehicle. Destinations are predicted turn-by-turn direction list:
based on commonly driven routes, time of day, and if
available, calendar entries (see Automatic Navigation • The Battery icon at the top of the turn list provides a
on page 125). visual representation showing an estimate of how
much energy will remain when you reach your
• Enable Trip Planner (if available in your market
destination, and how much will remain if you make a
region) to add supercharger stops as needed.
round trip back to your current location. See
Supercharging stops are added to navigation routes
Predicting Energy Usage on page 127.
with the goal of minimizing the amount of time you
spend driving and charging (see Trip Planner on page • If charging is needed to reach your destination and
127). Trip Planner is enabled (and available in your market
region), the navigation route automatically includes
• Enable Online Routing to be automatically rerouted
Supercharger stops (see Trip Planner on page 127).
to avoid heavy traffic (see Online Routing on page
127). • If you won't have enough energy to reach your
destination and there is no Supercharger on the
• Touch Avoid Ferries to be automatically routed to
route, an alert tells you that charging is needed to
avoid ferries.
reach your destination.
• Touch Avoid Tolls to be automatically routed to avoid
• Each turn is preceded by the distance to the
tolls.
maneuver.
NOTE: The navigation settings available can vary • To see the bottom of the list, you may need to drag
depending on region and vehicle configuration. the list upward.
• Touch the top of the list to minimize it.
Navigating to a Destination
While navigating, the map tracks your location and
To navigate to a location, touch the search bar in the displays the current leg of your trip. You can display the
corner of the map and enter a destination, send the entire route at any time by swiping down to expand the
destination from your phone, or speak a voice command turn-by-turn direction list or touching the route overview
(see Voice Commands on page 140). You can enter or icon.
speak an address, landmark, business, etc. When you
touch the search bar, you can also choose from the
following types of locations:
Map Updates
As updated maps become available, they are
automatically sent to Model S over Wi-Fi. To ensure you
receive them, periodically connect Model S to a Wi-Fi
network (see Connecting to Wi-Fi on page 149). The
touchscreen displays a message informing you when
new maps are installed.
Media Settings
TuneIn: Play audio available on TuneIn.
NOTE: The settings available vary depending on market
region. Also, a setting may not be applicable to all audio
sources.
Overview
NOTE: Entertainment options vary by market region.
The touchscreen displays the Entertainment screen when you choose any of the following apps:
Theater: Play various video streaming services (such as Netflix, YouTube, Hulu, etc.) while parked.
Arcade: Want to game? Depending on the game, you may need to use the steering wheel buttons or a
USB controller to play arcade games.
WARNING: Use entertainment features only when Model S is parked. Always pay attention to road and traffic
conditions when driving. Using these features while driving is illegal and very dangerous.
NOTE: Many entertainment features can be easily accessed hands-free using voice commands (see Voice Commands
on page 140).
Toybox
Select This... To Do This...
007 (air You are no longer a "Driver", you're a "Diver"! Touch Controls > Suspension to change your
suspension depth.
vehicles only)
Boombox Joy to the world! If Model S is equipped with a Pedestrian Warning System, delight pedestrians
with a variety of sounds from your vehicle's external speaker while in Park. See Boombox on
page 133 for more details.
NOTE: Check local laws before use in public spaces.
Emissions Testing Holiday fun can come in surprising ways. Select your preferred fart style and target seat. For
Mode those lucky vehicles equipped with a Pedestrian Warning System, you can choose to
broadcast externally when in Park. Use your turn signal or press the left scroll wheel when
you’re ready to “release” your prank.
Ludicrous Speed Press and hold the Ludicrous setting (touch Controls > Driving > Acceleration > Ludicrous) for
(P100D vehicles approximately five seconds. Touch Yes, bring it on! if you want to go fast. To display power
only) and acceleration readings on the instrument panel, press either scroll button briefly until the
available options are displayed. Then, roll the scroll button to highlight Readout then press the
scroll button again.
Mars The map shows your Model S as a rover on the Martian landscape, and the About Your Tesla
box displays SpaceX's interplanetary spaceship.
Boombox
Boombox, an app in Toybox, uses the Pedestrian Warning System (PWS) speaker (if equipped) to play media
externally when Model S is parked. When Boombox is enabled, you can control external volume only when playing
current media. You can customize sounds by plugging in a specifically-formatted USB drive.
NOTE: Check local laws before using Boombox in public places.
2. Megaphone When toggled on, you can project a modulated voice through the external speaker of Model S.
◦ Available in Park only.
◦ External volume control.
3. Horn sound
◦ Available in Park only.
◦ Settings can be adjusted only when in Park.
◦ Selecting from a USB drive plays the first five seconds.
1. Using a computer, format a USB drive to exFAT, MS-DOS FAT (for Mac), ext3, or ext4 (NTFS is currently not
supported) and upload audio files to a folder named Boombox.
◦ Supported file types: .wav and .mp3.
◦ You can add as many files as you want to the folder, but you can only select from the first five, as listed
alphabetically.
◦ File names, of any length, can only contain these characters: a-z, A-Z, 0-9, ( . - _ ).
◦ The drive should only contain one folder; it cannot be shared with Dashcam.
Car Colorizer
(If equipped)Change the color of your Model S on the touchscreen by navigating to Toybox or Controls > Software.
Touch the color swatch next to the vehicle name and customize the paint, tone, and more.
To connect to a different phone, touch the Bluetooth • Speaking a voice command (see Voice Commands on
icon at the top of the touchscreen. The Bluetooth page 140). Voice commands are a convenient,
settings screen displays a list of paired phones. Choose hands-free way to call or text your contacts.
the phone you want to connect to, then touch Connect.
• Selecting a contact or recent call from the menu on
If the phone you want to connect to is not listed, you
your right scroll button (see Using Right Steering
must pair the phone. See Pairing a Bluetooth Phone on
Wheel Buttons on page 40).
page 135.
• Touching a phone number shown in a list in the
When connected, the Bluetooth settings screen displays phone app - Contacts, Calls, or Calendar.
the Bluetooth symbol next to the phone's name to show
• Using the Model S on-screen dialer in the Phone
that Model S is connected to the phone.
app's Calls list.
Using the Phone App NOTE: If it is safe and legal to do so, you can also initiate
a call by dialing the number or selecting the contact
When your phone is connected to Model S directly from your phone.
using Bluetooth, and you have allowed NOTE: You can also make a phone call by touching a pin
access to information on your phone (see on the map and choosing the phone number (if
Importing Contacts and Recent Calls on available) on the popup screen.
page 135), you can use the phone app to
display and make a hands-free call to
anyone listed on your phone. Receiving a Phone Call
When your phone receives an incoming call, the
• Calls: Displays recent calls in chronological order with instrument panel and touchscreen display the caller’s
the most recent call listed first. number or name (if the caller is in your phone’s contact
• Messages (if available based on your vehicle's list and Model S has access to your contacts).
configuration): Displays message in chronological
order with the most recent message listed first. You Touch one of the options on the touchscreen to Answer
can view, send, and receive text messages. Instead of or Ignore the call. Depending on the phone you are
typing a text message, touch the microphone button using and what speakers you used for your most recent
on the right side of the steering wheel to enter text call, your phone may prompt you to choose which
using your voice. speakers you want to use for the incoming call.
WARNING: To minimize distraction and ensure WARNING: Stay focused on the road at all times
the safety of occupants as well as other road while driving. Using or programming a phone while
users, do not view or send text messages when driving, even with Bluetooth enabled, can result in
the vehicle is in motion. Pay attention to road serious injury or death.
and traffic conditions at all times when driving.
When a call is in progress, you can display the call menu If an event has a uniquely specified address and takes
on the instrument panel by pressing the top button on place within two hours of you entering your vehicle and
the right side of the steering wheel. Then roll the right preparing to drive, Model S automatically routes you to
scroll button and choose an option (see Using Right the event's address (see Automatic Navigation on page
Steering Wheel Buttons on page 40). To adjust the call 125).
volume, roll the steering wheel's left scroll button during
a call. Touch an event's information icon to display all notes
associated with the event. If the notes include one or
In Call Options more phone numbers, the information icon shows a
phone icon and the calendar displays the first phone
number found. Touch to initiate a phone call. You can
When a call is in progress, the call menu displays on the
also initiate a phone call by touching any number in an
touchscreen. Then roll the right scroll button to choose
event's notes popup screen (this is especially useful for
an option. To adjust the call volume, roll the steering
conference calls). If notes include a web link, you can
wheel's left scroll button during a call.
touch the link to open it in the Web browser.
Calendar
The calendar displays scheduled events
from your phone’s (iPhone® or Android™)
calendar for the current and next day. The
calendar is conveniently integrated with
the phone app so you can dial into your
meeting from a Calendar entry. It is also
integrated with the navigation system (not
available on all vehicle configurations) so
you can navigate to the event's location.
• Very High - When set to Very High, the suspension Use Comfort Damping in Autopilot (if equipped) - By
automatically lowers to the default ride height* default, damping automatically sets to the Comfort
(Standard or Low) after driving approximately 30 setting when using Autopilot, and reverts back to your
meters or when driving speed reaches 24 km/h. To chosen setting when Autopilot is no longer in use. Turn
maintain the Very High setting for an unlimited this setting off to disable this feature.
distance until your driving speed reaches the speed
threshold, touch Keep until 24 km/h.
Real-time Visualization
• High - When set to High, the suspension
automatically lowers to the default ride height* The image of your Model S on the Suspension screen
(Standard or Low) after driving approximately 30 provides a real-time visualization of the status of the air
meters or when driving speed reaches 56 km/h. To suspension system. In addition to visually showing
maintain the High setting for an unlimited distance changes to the ride height, it displays Compression and
until your driving speed reaches the speed threshold, Rebound lines that reflect how the suspension system is
touch Keep until 56 km/h. controlling the dampers for each wheel based on your
• Standard - The Standard setting ensures optimum chosen settings and changing road conditions. Both are
comfort and handling under all loading conditions. controlled simultaneously. Touch Show Suspension Data
to display detailed information about the dampers for
• Low - Lowering the height can improve
each wheel, including ride height, compression and
aerodynamics, make it easier to load or unload cargo
rebound values, and body accelerations.
and passengers, and improve handling.
Auto-Raising Locations
Whenever you raise the suspension to High or Very
High, the location is automatically saved. By saving the
location, you do not need to manually raise the
suspension every time you arrive at a frequently-used
location where you have previously raised the
suspension. When you return to the saved location,
Model S raises the suspension and the instrument panel
displays a message indicating that the suspension is
being raised.
Self-Leveling
Model S equipped with air suspension automatically self-
levels, even when power is off. To prevent damage when
jacking or lifting the vehicle, you must activate Jack
Mode to disable self-leveling (press the brake pedal and
touch Controls > Service > Jack Mode). For more
details, see Jack Mode on page 177.
Vehicle Controls
Media
• "Open [Toybox/browser/theater/phone]"
• "Search for..."
• "The screen is too bright"
• "Show me the Owner's Manual"
NOTE: Depending on date of manufacture, market 1. Park Model S so that the front bumper is in front of
region, and options selected at time of purchase, some the device you want to program.
vehicles are not equipped with a HomeLink Universal
CAUTION: Your device might open or close
Transceiver.
during programming. Therefore, before
WARNING: Do not use the HomeLink Universal programming, make sure that the device is clear
Transceiver with a device that does not have safety of any people or objects.
stop and reverse features. Using a device without
these safety features increases the risk of injury or 2. Check that the device's remote control has a healthy
death. battery. Tesla recommends replacing the battery in
the device's remote control before Programming
HomeLink.
Supported Modes
3. Touch the HomeLink icon at the top of the
HomeLink supports three different transmit modes, touchscreen.
which is how your vehicle and the RF device 4. Touch Create HomeLink.
communicate. Selecting a transmit mode is determined
by your RF device's compatibility: 5. Select the mode you wish to use: Standard, D-Mode,
or UR-Mode (see Supported Modes on page 146).
• Standard Mode: Use Standard Mode if your RF device 6. On the touchscreen, enter a name for your device,
is equipped with a remote control that must be used then and touch Enter or Create HomeLink.
to operate the device (for example, a remote- 7. Touch Start and follow the onscreen instructions.
controlled garage door). This mode is the most
commonly used transmit mode for HomeLink NOTE: If you see a screen called “Train the receiver”
devices. while programming the device, remember that this is
a time-sensitive step. After pressing the Learn/
• D-Mode or UR-Mode: Use D-Mode or UR-Mode if the Program/Smart button on the device's remote
RF device does not have a remote control, and the control, you have only approximately 30 seconds to
receiver has a "Learn" button (may also be called return to your vehicle and press Continue, and then
"Program" or "Smart"). D-Mode and UR-Mode press the trained HomeLink device name twice.
function similarly in that Model S communicates Consider having an assistant to ensure you can
directly with the device's receiver as opposed to the complete this step within 30 seconds.
remote control.
NOTE: D-Mode is used primarily in North America 8. Once your device is programmed, touch Save to
whereas UR-Mode is popular in Europe, the Middle complete the programming.
East, and Asia. To determine the mode your device is 9. Ensure HomeLink works as expected. In some cases,
compatible with, contact HomeLink you may need to repeat the programming process
(www.homelink.com or call 1-800-355-3515). multiple times before succeeding.
Each of your devices can be set to a different mode. For Once programmed, you can operate the device by
example, your garage door can be set to Standard touching its corresponding HomeLink icon on the
Mode, your front gate can be set to D-Mode, etc. To touchscreen. HomeLink remembers the location of your
change a transmit mode, touch the HomeLink icon at programmed devices. When you approach a known
the top of the touchscreen and select the device you location, the HomeLink control on the touchscreen
want to change. Then, select Program and choose the automatically appears. When you drive away, it
desired mode for your device. Confirm by touching Set disappears.
Mode and follow the onscreen instructions.
NOTE: For additional assistance or compatibility
For older vehicles, changing the mode for one device questions, contact HomeLink (www.homelink.com or call
changes the mode for all devices, so be careful when 1-800-355-3515).
changing transmit modes. Devices not compatible with
your selected mode may not work. Touch the HomeLink
icon at the top of the touchscreen, then touch Change
Transmit Mode.
As you approach (or drive away from) a device that is • Ensure you are standing in front of Model S with the
set to operate automatically, the HomeLink status icon device's remote control positioned within five cm of
displays a count-down message to let you know when the Tesla emblem.
the device automatically opens or closes. In situations • Press and hold the button on your device's remote
where you don't want the device to automatically open control until the headlights flash. In some cases you
or close, touch Skip Auto-Open or Skip Auto-Close at must hold the button on the remote control for up to
any time during the count-down message. three minutes.
NOTE: Do not rely on HomeLink to ensure the device NOTE: Some HomeLink remote controls require
fully closes. multiple short presses (approximately one second
each press) instead of one long duration press. If you
are unsuccessful after multiple attempts of using long
Resetting the Location of the presses, try repeated presses of one second each.
HomeLink Device
If you experience situations in which you sometimes
D-Mode and UR-Mode
drive up to your HomeLink device and it doesn't open,
or the touchscreen does not display a notification as you In D Mode and UR-Mode, the device’s receiver learns
approach a programmed device, you may need to reset Model S. The touchscreen instructs you to press the
the device's location. To do so, park as close as possible "Learn" button (may also be called "Program" or
to the HomeLink device (garage door, gate, etc.) and "Smart") on the device's receiver. If this does not work,
display the HomeLink settings page by touching the refer to the following guidelines:
HomeLink icon at the top of the touchscreen. Touch the
name of the device you want to reset, then touch Reset • Park Model S with its bumper as close as possible to
Location. the garage door, gate, etc. that you are trying to
program.
Deleting a Device • Make sure you are pressing the receiver's Learn/
Program/Smart button. For instructions on how to
To delete a HomeLink device, touch the HomeLink icon put the receiver into learning mode, refer to the
at the top of the touchscreen. Touch the name of the product details provided with your RF device that
device you want to delete, then touch Delete. you are trying to program.
• If you see a screen called "Train the receiver" while
NOTE: You can also perform a factory reset to erase programming the device, remember that this is a
your HomeLink settings, along with all other personal time-sensitive step. After pressing the Learn/
data (saved addresses, music favorites, imported Program/Smart button on the device's remote
contacts, etc.). See Erasing Personal Data on page 117. control or receiver, you only have approximately 30
NOTE: For security reasons, delete your HomeLink seconds to return to your vehicle, press Continue,
devices if you sell your Model S. then press the trained HomeLink device name twice.
Consider having someone assist you with this step.
• Most devices stay in learning mode for only three to
five minutes. Immediately after pressing the device's
Learn/Program/Smart button, follow the instructions
displayed on the vehicle's touchscreen.
NOTE: The information below may not represent an For supported video sources, send videos to Tesla
exhaustive list of the functions available on the Tesla Theater by sharing the link through the mobile app.
mobile app. To ensure access to new and improved Navigate to the movie, show, or video you want to play
features, download updated versions of the mobile app on your phone and touch the share button. Share the
as they become available. video with the Tesla app and it appears on the
touchscreen if Model S is in Park.
To Use the Mobile App
Profile
To set up the Tesla mobile app to communicate with
your Model S: In the Profile tab located at the top corner of your
phone’s screen (shown as an avatar icon), you can:
1. Download the Tesla mobile app to your phone.
• Switch to a different vehicle associated with your
2. Log in to the Tesla mobile app by entering your Tesla
Tesla account, if you have access to more than one.
account credentials.
• Navigate the Tesla Shop.
3. Enable mobile access to your Model S by touching
Controls > Safety > Mobile Access (see Controls on • Access the Tesla inbox.
page 112).
• Manage your account information and view your
order history.
Your phone and vehicle must both be actively
connected to cellular service to allow the mobile app to • View and customize notifications you receive under
communicate with your vehicle. Tesla recommends that the Settings tab, such as Calendar sync, when your
you always have a functional physical key readily security alarm has been triggered, charging updates,
available if parking in an area with limited or absent and new software updates. You can start updates
cellular service, such as an indoor parking garage. from afar and check its progress.
Schedule
Enable scheduled charging or departure, and
precondition the vehicle. See Using Scheduled Charging
on page 161 and Using Scheduled Departure on page
161 for more information.
Security
The Security tab allows you to do the following:
WARNING: The high voltage system has no user serviceable parts. Do not disassemble, remove or replace high
voltage components, cables or connectors. High voltage cables are typically colored orange for easy
identification.
WARNING: Read and follow all instructions provided on the labels that are attached to Model S. These labels
are there for your safety.
WARNING: In the unlikely event that a fire occurs, immediately contact your local fire emergency responders.
Charging 155
High Voltage Battery Information
About the High Voltage Battery supporting the onboard electronics and auxiliary low
voltage battery. Once this low-power consumption
mode is active, immediately plug in Model S to prevent a
Model S has one of the most sophisticated battery jump-start and low voltage battery replacement.
systems in the world. The most important way to
preserve the high voltage Battery is to LEAVE YOUR NOTE: If Model S is unresponsive and does not unlock,
VEHICLE PLUGGED IN when you are not using it. This is open, or charge, the low voltage battery may be
particularly important if you are not planning to drive discharged. In this situation, try jump starting the low
Model S for several weeks. voltage battery (see Instructions for Transporters on
page 191 for instructions on how to jump start the
NOTE: When left idle and unplugged, your vehicle battery). If the vehicle is still unresponsive, contact Tesla.
periodically uses energy from the Battery for system
tests and recharging the low voltage battery when
necessary. Temperature Limits
There is no advantage to waiting until the Battery’s level For better long-term performance, avoid exposing
is low before charging. In fact, the Battery performs best Model S to ambient temperatures above 60° C or below
when charged regularly. -30° C for more than 24 hours at a time.
Charging 157
Charging Instructions
Align the connector to the charge port and insert fully. • BLUE: Model S detects that a connector has been
When the connector is properly inserted, charging plugged in.
begins automatically after Model S:
• BLINKING BLUE: Model S is communicating with the
connector. Either Model S is preparing to charge, or a
• Engages a latch that holds the connector in place;
charging session is scheduled to begin at a specified
• Shifts into Park (if it was in any other drive mode); future time.
• Heats or cools the Battery, if needed. If the Battery • BLINKING GREEN: Charging is in progress. As
requires heating or cooling, you may notice a delay Model S approaches a full charge, the frequency of
before charging begins. the blinking slows.
• SOLID GREEN: Charging is complete.
NOTE: Whenever Model S is plugged in but not actively
charging, it draws energy from the wall outlet instead of • SOLID AMBER: The connector is not fully plugged in.
using energy stored in the Battery. For example, if you Realign the connector to the charge port and insert
are sitting in Model S and using the touchscreen while fully.
parked and plugged in, Model S draws energy from the • BLINKING AMBER: Model S is charging at a reduced
wall outlet instead of the Battery. current (AC charging only).
CAUTION: The connector end of the charge cable • RED: A fault is detected and charging has stopped.
can damage the paint if you drop it onto Model S. Check the instrument panel or touchscreen for an
alert.
Charge Port Light
Charging Status
Charging status displays on the instrument panel when the charge port door is open.
1. Driving distance: Displays the total estimated driving distance or energy percentage (depending on your display
setting) available.
NOTE: To change how energy units are displayed, touch Controls > Display > Energy Display.
4. Charging rate: The maximum current available from the attached charge cable.
5. Range gained: Estimated increase in driving distance achieved in the charging session.
6. Charging: The current power of the charger.
If connected to a 3-phase power supply (if applicable in your region), the available current represents the
current per phase and the 3-phase symbol displays.
• Open Charge Port, Unlock Charge Port and Stop Scheduled Charging and Scheduled
Charging: When not charging, touch Open Charge
Port or Unlock Charge Port to open the charge port Departure
door or to unlock the charge cable from the charge
port. Use Stop Charging when you are finished Toggle between Scheduled Departure and Scheduled
charging. Charging by touching Controls > Charging > Switch to
Scheduled Charging/Scheduled Departure when
• Charge current at this location: The current
Model S is in Park.
automatically sets to the maximum current available
from the attached charge cable, unless it was NOTE: Scheduled Charging/Scheduled Departure
previously reduced to a lower level. If needed, touch - settings are also available on the Climate Controls
or + to change the current (for example, you may screen and in the Tesla mobile app.
want to reduce the current if you are concerned
about overloading a domestic wiring circuit shared Think of Scheduled Charging as "When do I want
by other equipment). It is not possible to set the charging to start?" compared to Scheduled Departure
charging current to a level that exceeds the maximum Off-Peak Charging which is "When do I want charging to
available from the attached charge cable. When you be complete?"
change the current, Model S remembers the location.
If you charge at the same location, you do not need Scheduled Charging can be used together with
to change it again. Scheduled Departure Preconditioning but not with
NOTE: For 3-phase charging (if applicable in your Scheduled Departure Off-Peak Charging.
region), the available current represents the current
per phase (up to 32 amps). During charging, the right Scheduled Charging/Scheduled Departure settings are
status flag displays the 3-phase symbol in front of the automatically saved for each location.
displayed current.
NOTE: If you plug in Model S with both Off-Peak
Charging and Scheduled Charging deselected, your
vehicle charges immediately.
Charging 161
Charging Instructions
CAUTION: The release lever is designed for use
only in situations where the charge cable cannot
be released from the charge port using the usual
methods. Continuous use may result in damage to
the release lever or charging equipment.
WARNING: Do not perform this procedure while
your vehicle is charging or if any orange high
voltage conductors are exposed. Failure to follow
these instructions can result in electric shock and
serious injury or damage to the vehicle. If you are
uncertain as to how to safely perform this
procedure, contact your nearest Service Center.
WARNING: Do not attempt to remove the charge
cable at the same exact time as you begin to press
the release lever towards the front of the vehicle.
Always press the release lever towards the front of
the vehicle and hold it before you begin to remove
the charge cable from the charge port. Failure to
follow these instructions can result in electric
shock and serious injury.
• Cabin air filter replacement every 2 years. • Check the operation of the brakes, including the
parking brake.
• HEPA filter replacement every 3 years.
• Check the operation of the seat belts (see Seat Belts
• Clean and lubricate brake calipers every year or on page 24).
12,500 miles (20,000 km) if in an area where roads
are salted during winter • Look for abnormal fluid deposits underneath Model S
that might indicate a leak. It is normal for a small pool
• Rotate tires every 10,000 km or if tread depth of water to form (caused by the air conditioning
difference is 1.5 mm or greater, whichever comes first system’s dehumidifying process).
• Look around the exterior of Model S and immediately
NOTE: The above intervals are based on typical driving
remove any corrosive substances (such as bird
behaviors and scenarios. However, Model S should
droppings, tree resin, tar spots, dead insects,
generally be serviced on an as-needed basis; depending
industrial fallout, etc.) to prevent damage to the paint
on various circumstances such as driving behavior,
(see Cleaning on page 170).
usage, environmental conditions, etc., the above
maintenance items may need to be replaced more or
less frequently than specified. Additionally, the above list Monthly Checks
should not be considered comprehensive and does not
include consumable parts such as windshield wipers,
brake pads, etc. • Check windshield washer fluid level and top up if
necessary (see Topping Up Windshield Washer Fluid
NOTE: Damages or failures caused by maintenance or on page 175).
repairs performed by non-Tesla certified technicians are
not covered by the warranty. • Check that the air conditioning system is operating
correctly (see Climate Controls on page 118).
Maintenance 163
Maintenance
WARNING: Contact Tesla immediately if you notice
any significant or sudden drop in fluid levels or
uneven tire wear.
Follow these steps when tires are cold and Model S has
been stationary for over three hours:
Maintenance 165
Tire Care and Maintenance
Tire Wear NOTE: In some cases, you can temporarily repair small
tire punctures (under 6 mm) using an optional tire repair
kit available from Tesla. This allows you to slowly drive
Adequate tread depth is important for proper tire
Model S to Tesla or to a nearby tire repair facility.
performance. Tires with a tread depth less than 3 mm
are more likely to hydroplane in wet conditions and WARNING: Do not drive with a punctured tire that
should not be used. Tires with a tread depth less than has not been repaired, even if the puncture has not
4 mm do not perform well in snow and slush and should caused the tire to deflate. A punctured tire can
not be used when driving in winter conditions. deflate suddenly at any time.
Tesla recommends rotating the tires every 10,000 km or Improving Tire Mileage
if tread depth difference is 1.5 mm or greater, whichever
comes first. To improve the mileage you get from your tires, maintain
tires at the recommended tire pressures, observe speed
Tire rotation is an essential part of tire maintenance. It
limits and advisory speeds, and avoid:
helps maintain an even treadwear pattern which
enhances the tire's overall wear quality, decreases road
• Pulling away quickly, or hard acceleration.
noise and maximizes tire life.
• Fast turns and heavy braking.
Vehicles with staggered tires can be rotated side-to-side
• Potholes and objects in the road.
(left-to-right) but not front-to-back as the front and rear
tire size is different. • Hitting curbs when parking.
• Contaminating tires with fluids that can cause
Unbalanced wheels (sometimes noticeable as vibration
damage.
through the steering wheel) affect vehicle handling and
tire life. Even with regular use, wheels can get out of
balance. Therefore, they should be balanced as required. Replacing Tires and Wheels
If tire wear is uneven (on one side of the tire only) or
becomes abnormally excessive, check the alignment of Tires degrade over time due to the effects of ultraviolet
wheels. light, extreme temperatures, high loads, and
environmental conditions. It is recommended that tires
are replaced every six years, or sooner if required, even if
Punctured Tires tread depth is above the minimum.
A puncture eventually causes the tire to lose pressure, When a tire set becomes worn, replace all four tires at
which is why it is important to check tire pressures the same time. Choose a Tesla-approved tire which is
frequently. Permanently repair or replace punctured or designed specifically for your vehicle. Most Tesla-
damaged tires as soon as possible. approved tires can be identified with a Tx specification
(for example, T0, T1, T2). Tesla-approved tires are
Your tubeless tires may not leak when penetrated, designed to reduce road noise and optimize handling,
provided the object remains in the tire. If, however, you ride, and range. Contact Tesla Service for information.
feel a sudden vibration or ride disturbance while driving,
or you suspect a tire is damaged, immediately reduce If tires need to be replaced early, for example due to a
your speed. Drive slowly, while avoiding heavy braking flat tire, we recommend replacing the tires in pairs
or sharp steering and, when safe to do so, stop the unless the other tires are within 1.5 mm of tread depth of
vehicle. Arrange to have Model S transported to a Tesla the new tire. When replacing tires, it is important to
Service Center, or to a nearby tire repair center. match the brand and model of the older tires. Always
place a pair of new tires on the rear if all four tires are
the same size. Always balance the wheel and tire after
replacing a tire. Consult with a professional tire retailer
and installer for further guidance.
If tires other than those specified are used, ensure that 2. Push firmly around the perimeter of the aero cover
the load and speed ratings marked on the tire (see until it fully snaps into place.
Understanding Tire Markings on page 187) equal or CAUTION: To prevent the aero cover from
exceed those of the original specification. falling off, ensure that it is fully secured before
driving.
For the specification of the original wheels and tires
installed on Model S, see Wheels and Tires on page 186.
Maintenance 167
Tire Care and Maintenance
overheat and can lead to tire failure. Under-inflation also Replacing a Tire Sensor
reduces range efficiency and tire tread life, and may
affect the vehicle's handling and stopping ability.
If the Tire Pressure warning indicator displays frequently,
contact Tesla to determine if a tire sensor needs to be
If Model S detects a fault with the TPMS, replaced. If a non-Tesla Service Center repairs or
this indicator flashes for one minute replaces a tire, the tire sensor may not work until Tesla
whenever you power on Model S. performs the setup procedure.
TPMS Malfunction
NOTE: Installing accessories that are not approved by
Tesla can interfere with the TPMS. Model S has also been equipped with a TPMS
WARNING: The TPMS is not a substitute for proper malfunction indicator to indicate when the system is not
tire maintenance, including manually checking tire operating properly.
pressures and regularly inspecting the condition of
tires. It is the driver's responsibility to maintain The TPMS malfunction indicator is
correct tire pressure, even if under- or over- combined with the tire pressure indicator
inflation has not reached the level for the TPMS to light. When the system detects a
trigger the Tire Pressure Warning on the malfunction, the indicator flashes for
instrument panel. approximately one minute, then remains
continuously lit. This sequence continues
upon subsequent vehicle start-ups as long
Resetting the TPMS Sensors as the malfunction exists. When the TPMS
malfunction indicator is on, the system
After replacing one or more wheels (but not after might not be able to detect or signal
replacing a tire or rotating wheels), the TPMS sensors under- or over-inflated tires as intended.
need to be reset to ensure tire pressure warnings are
accurate.
TPMS malfunctions can occur for a variety of reasons,
including installing replacement or alternate tires or
On newer versions of Model S, the TPMS sensors are
wheels that prevent the TPMS from functioning properly.
reset automatically after driving over 25 km/h for longer
Always check the TPMS malfunction indicator light after
than 10 minutes. But for older versions, follow these
replacing one or more tires or wheels on your vehicle to
steps:
ensure that the replacement tires or wheels allow the
TPMS to continue to function properly.
1. Inflate all tires to their recommended pressures, as
indicated on the Tire Information label located on the NOTE: If a tire has been replaced or repaired using a
door pillar. different tire sealant than the one available from Tesla,
2. Get ready to drive for ten minutes, then touching and a low tire pressure is detected, it is possible that the
Controls > Service > Reset TPMS Sensors. tire sensor has been damaged. Contact Tesla to have the
fault repaired as soon as possible.
3. Follow the onscreen instructions.
CAUTION: Selecting the incorrect wheel size
may result in false tire pressure warnings. If a
Seasonal Tire Types
tire pressure warning displays, exit the vehicle,
close the rear trunk and all doors, wait for the Understand Your Tire Type
touchscreen to go black, then re-enter the
vehicle and ensure that the correct wheel size is
The type of tires that your vehicle is originally equipped
selected before touching Reset TPMS Sensors.
with depends on vehicle model and market region. It is
important to understand the capabilities of your
NOTE: On some older versions of Model S, when vehicle's tires and whether they are suited for summer,
changing to 21" wheels, the TPMS may generate false all-season, or winter driving. Check the information on
tire pressure warnings. Bring Model S to a Tesla Service the sidewall of a tire for information about a tire's
Center for further adjustment. performance characteristics (see Understanding Tire
Markings on page 187)
WARNING: Do not reset the TPMS sensors in an
attempt to clear tire pressure warnings.
Summer and All-Season Tires
Use winter tires to increase traction in snowy or icy • Inspect the tire chains for loose fittings and damaged
conditions. When installing winter tires, always install a links before each use.
complete set of four tires at the same time. Winter tires
must be the same diameter, brand, construction and • Set air suspension (if equipped) to Standard and turn
tread pattern on all four wheels. Contact Tesla for winter off the Default Ride Height to Low setting (see Air
tire recommendations. Suspension on page 138).
• Avoid heavily loading Model S (heavy loads can
Winter tires can be identified by a reduce the clearance between the tires and the
mountain/snowflake symbol on the tire's body).
sidewall. • Do not drive the vehicle without the chains properly
installed.
• Drive slowly. Do not exceed 48 km/h.
When driving with winter tires, you may experience • Remove the tire chains as soon as conditions allow.
more road noise, shorter tread life, and less traction on
dry roads. NOTE: Tire chains are prohibited in some jurisdictions.
Check local laws before installing tire chains.
When equipped with winter tires, refer to the tire
warning label on the door pillar. CAUTION: Air suspension (if equipped ) should
remain in the Medium ride height setting to avoid
damage.
CAUTION: Using non-recommended tire chains, or
using tire chains on other sized tires can damage
the suspension, body, wheels, and/or brake lines.
Damage caused by using non-recommended tire
chains, or incorrectly installing tire chains, is not
Driving in Low Temperatures covered by the warranty.
Tire performance is reduced in low ambient CAUTION: Never deflate your tires to put on tire
temperatures, resulting in reduced grip and an increased chains. When re-inflated, the chains might fit too
susceptibility to damage from impacts. Performance tightly and cause tire damage.
tires (summer applications) have reduced traction in CAUTION: Ensure that the tire chains cannot touch
ambient temperatures below 5° C, and are not suspension components or brake lines. If you hear
recommended in snow/ice conditions. Performance tires the chains making unusual noises that would
can temporarily harden when cold, causing you to hear indicate contact with Model S, stop and investigate
rotational noise for the first few kilometers until the tires immediately.
warm up.
Maintenance 169
Cleaning
Cleaning the Exterior Cleaning a Camera
To prevent damage to the paint, immediately remove To ensure a clear picture, the camera lens must be clean
corrosive substances (bird droppings, tree resin, dead and free of obstructions. Remove any build-up of dirt or
insects, tar spots, road salt, industrial fallout, etc.). Do debris by spraying water onto the camera lens with a
not wait until Model S is due for a complete wash. If spray bottle or pressure washer.
necessary, use denatured alcohol to remove tar spots
and stubborn grease stains, then immediately wash the CAUTION: Do not attempt to remove dirt or debris
area with water and a mild, non-detergent soap to by wiping an exposed lens with your hands or a
remove the alcohol. cloth. This debris can damage the surface of the
lens when rubbed against it during wiping.
Keep the exterior cameras free of dirt, condensation, or CAUTION: Do not use chemical-based or abrasive
obstructions. These substances can cause unclear cleaners. Doing so can damage the surface of the
pictures or Autopilot and safety features to stop lens.
working (see Cleaning a Camera on page 170).
Follow these steps when washing the exterior of Cautions for Exterior Cleaning
Model S:
CAUTION: Do not wash in direct sunlight.
1. Rinse Thoroughly
CAUTION: Do not use windshield treatment fluids.
Before washing, flush grime and grit from the vehicle Doing so can interfere with wiper friction and
using a hose. Flush away accumulations of mud in cause a chattering sound.
areas where debris easily collects (such as wheel
wells and panel seams). If salt has been used on the CAUTION: Do not use hot water, detergents, or
highways (such as during winter months), thoroughly highly alkaline or caustic cleaning products,
rinse all traces of road salt from the underside of the especially those containing hydroxide.
vehicle, wheel wells, and brakes. CAUTION: If using a pressure washer, maintain a
distance of at least 30 cm between the nozzle and
2. Hand Wash the surface of Model S. Avoid aiming the water jet
directly at parking sensors (if equipped). Keep the
Hand wash Model S using a clean soft cloth and cold
nozzle moving and do not concentrate the water
or lukewarm water containing a mild, high-quality car
jet on any one area.
shampoo.
CAUTION: Do not aim water hoses directly at
CAUTION: Some cleaners and car shampoos
windows, door, or hood seals or at electronic
contain chemicals that can cause damage or
modules or exposed cabling.
discoloration, especially to plastic trim pieces,
lamps, or camera lenses. For example, some car CAUTION: To avoid corrosive damage that may
cleaning formulas contain hydroxide or other not be covered by the warranty, rinse away any
highly alkaline or caustic ingredients that can road salt from the underside of the vehicle, wheel
damage exterior components. Damage or wells, and brakes. After cleaning the vehicle, dry
discoloration resulting from cleaning products the brakes by going on a short drive and applying
is not covered by the warranty. the brakes multiple times.
CAUTION: Avoid using tight-napped or rough
3. Rinse with Clean Water
cloths, such as washing mitts. A high-quality
After washing, rinse with clean water to prevent soap microfiber cleaning cloth is recommended.
from drying on the surfaces. CAUTION: If washing in an automatic car wash, use
touchless car washes only. These car washes have
4. Dry Thoroughly and Clean Exterior Glass no parts (brushes, etc.) that touch the surfaces of
Model S. Some touchless car washes use caustic
After washing and rinsing, dry thoroughly with a solutions that, over time, can cause discoloration
chamois. If necessary, dry the brakes by going on a of decorative exterior trim. Avoid exposure to
short drive and applying the brakes multiple times. soaps and chemicals above pH 13. If unsure, check
the product label or ask the staff at the car wash.
Clean windows and mirrors using an automotive glass Damage caused by improper washing is not
cleaner. Do not scrape, or use any abrasive cleaning covered by the warranty.
fluid on glass or mirrored surfaces. CAUTION: If washing in an automatic car wash,
make sure the vehicle is locked. In addition, avoid
using controls on the touchscreen that can result
in accidentally opening doors or trunks while the
vehicle is being washed. Any damage caused is
not covered by the warranty.
Frequently inspect and clean the interior to maintain its Avoid over-wetting carpets. For heavily soiled areas, use
appearance and to prevent premature wear. If possible, a diluted upholstery cleaner.
immediately wipe up spills and remove marks. For
general cleaning, wipe interior surfaces using a soft cloth
(such as microfiber) dampened with a mixture of warm
Seat Belts
water and mild non-detergent cleaner (test all cleaners
on a concealed area before use). To avoid streaks, dry Extend the belts to wipe. Do not use any type of
immediately with a soft lint-free cloth. detergent or chemical cleaning agent. Allow the belts to
dry naturally while extended, preferably away from
direct sunlight.
Interior Glass
Wipe spills and chemical residues from interior surfaces Clean the touchscreen and instrument panel using a soft
as soon as possible using a soft cloth moistened with lint-free cloth specifically designed to clean monitors
warm water and non-detergent soap. Wipe gently in a and displays. Do not use cleaners (such as a glass
circular motion. Then wipe dry using a soft, lint-free cleaner) or alcohol-based gel products (such as hand
cloth. sanitizer) and do not use a wet wipe or a dry statically-
charged cloth (such as a recently washed microfiber). To
Although seating surfaces are designed to repel stains, wipe the touchscreen without activating buttons and
Tesla recommends regular cleaning to maintain changing settings, you can enable Screen Clean Mode.
performance and an as-new appearance. Promptly treat Touch Controls > Display > Screen Clean Mode. The
dye transfer from clothing, such as indigo-dyed denim. display darkens to make it easy to see dust and
Avoid contact with harsh chemicals, including certain smudges. To exit Screen Clean Mode, press and hold
cosmetics. Never use cleaners containing alcohol or HOLD TO EXIT.
bleach. Spot-test cleaners on an inconspicuous area
before applying to visible surfaces.
Maintenance 171
Cleaning
Chrome and Metal Surfaces Using a Car Cover
Polish, abrasive cleaners, alcohol-based gel products To preserve the cosmetic appearance of the body when
(such as hand sanitizer), and hard cloths can damage Model S is not being used, use a genuine Tesla car cover.
the finish on chrome and metal surfaces. Car covers can be purchased from Tesla. See Parts and
Accessories on page 178.
Cautions for Interior Cleaning
Periodically clean the edge of the wiper blades and 4. Place a towel between the wiper arm and windshield
check the rubber for cracks, splits, and roughness. If to avoid scratching or cracking the windshield.
damaged, replace the blade immediately to prevent 5. Hold the wiper arm and press the locking tab while
damage to the glass and improve visibility. sliding the blade down the arm.
Maintenance 173
Fluid Reservoirs
Removing the Maintenance Panel
To check fluid levels, remove the maintenance panel:
The fluid level should be between the MIN and the MAX
marks. If you notice that the fluid level has dropped
significantly, contact Tesla before using Model S.
Your Battery coolant should not need to be replaced for To maximize the performance and life of the Battery, the
the life of your vehicle under most circumstances. cooling system uses a specific mixture of G-48 ethylene-
However, if the quantity of fluid in the cooling system glycol coolant (HOAT). Contact Tesla for more specific
drops below the recommended level, the instrument information about the coolant.
panel displays a warning message. Stop driving Model S
as soon as safety permits and contact Tesla. Checking Brake Fluid
Fluid Level Check WARNING: Contact Tesla immediately if you notice
increased movement of the brake pedal or a
On a Rear Wheel Drive Model S, you can check the fluid significant loss of brake fluid. Driving under these
level visually. BUT DO NOT REMOVE THE FILLER CAP conditions can result in extended stopping
AND DO NOT ADD FLUID. Doing so can result in distances or complete brake failure.
damage not covered by the warranty. To check the fluid A red brake indicator on the instrument
level, park Model S on level ground. When Model S is panel alerts you if the quantity of fluid in
cool, remove the maintenance panel (see Removing the the brake reservoir drops below the
Maintenance Panel on page 174). The fluid level can be recommended level. If it displays while
seen by looking at the outside marks on the side of the driving, stop as soon as safety permits by
reservoir. gently applying the brakes. Do not
continue driving. Contact Tesla
immediately.
Maintenance 175
Fluid Reservoirs
WARNING: In temperatures below 4° C, use a
washer fluid with antifreeze. In cold weather, using
a washer fluid without antifreeze can impair
visibility through the windshield.
WARNING: Windshield washer fluid can irritate
eyes and skin. Read and observe the instructions
provided by the washer fluid manufacturer.
2. If your Model S is equipped with air suspension, it CAUTION: DO NOT lift from under the Battery or
automatically self-levels, even when power is off (see side rails. Place the lift arm pads under the
Jack Mode on page 177). Use the touchscreen to set designated body lift points only. The locations
the suspension as follows: shown are the only approved lifting points for
Model S. Lifting at any other points can cause
◦ Touch Controls > Suspension.
damage. Damage caused by incorrectly lifting
◦ Press the brake pedal, then touch Very High to Model S is not covered by the warranty.
maximize the height of the suspension.
◦ Touch Controls > Service > Jack Mode to disable Jack Mode
self-leveling.
If Model S is equipped with air suspension, it
3. Position the lift arm pads under the designated body
automatically self-levels, even when power is off. To
lift points at the locations shown.
prevent damage when jacking or lifting the vehicle, you
WARNING: DO NOT position the lift arm pads must activate Jack mode to disable self-leveling. Jack
under the Battery or side rails, as shown in red. mode prevents the self-leveling that occurs even when
Model S is powered off.
Press the brake pedal, then touch Controls > Service >
Jack Mode.
Maintenance 177
Parts and Accessories
Parts, Accessories, and
Modifications
Use only genuine Tesla parts and accessories. Tesla
performs rigorous testing on parts to ensure their
suitability, safety, and reliability. Purchase these parts
from Tesla, where they are professionally installed and
where you can receive expert advice about
modifications to Model S. Accessories are available for
purchase from Tesla stores or online at www.tesla.com.
Body Repairs
If your Model S is in a collision, contact Tesla or a Tesla-
approved Body Shop to ensure that it is repaired with
genuine Tesla parts. Tesla has selected and approved
body shops that meet strict requirements for training,
equipment, quality, and customer satisfaction.
Specifications 179
Vehicle Loading
Vehicle Labeling
It is important to understand your vehicle's original tire
sizes and pressures, and the GVWR (Gross Vehicle
Weight Rating) and GAWR (Gross Axle Weight Rating).
This information can be found on two labels attached to
Model S.
Statutory Plate
In addition to the VIN, the Statutory Plate provides:
2. Statutory Plate
Specifications 181
Dimensions
Exterior Dimensions
*Values are approximate. Dimensions can vary depending on a vehicle's options and various other factors.
Interior Dimensions
Cargo Volume
Total cargo volume (rear seats not folded) 28.4 cu ft 804.2 L
Rear cargo volume 26.3 cu ft 744.7 L
Rear cargo volume (with seats folded down) 58.1 cu ft 1,645.2 L
Front cargo volume 2.1 cu ft 59.5 L
Specifications 183
Subsystems
Motor Type
Front Motor AC permanent magnet synchronous motor, liquid-cooled, with variable frequency drive
Rear Motor AC induction motor, liquid-cooled, with variable frequency drive
Nominal Voltage 320 volts
Transmission
Steering
Steering Specifications
Type Variable ratio rack and pinion with electronic power steering, speed sensitive
Number of turns lock to lock 2.33
Turning Circle (curb to curb) 40.3 ft/12.3 m
Brakes
Brakes Specifications
4-wheel anti-lock braking system (ABS) with Electronic Brake
Type Force Distribution, Integrated Advanced Stability Control and
Electronic Accelerator pedal actuated regenerative braking system
Calipers
Front: Four piston, fixed
Rear: Single piston, floating
Suspension
Suspension Specifications
Front Independent, double wishbone, air spring or coil spring/telescopic damper, sway bar
Rear Independent, multi-link, air spring or coil spring/telescopic damper, sway bar (air suspension vehicles
only)
Specifications 185
Wheels and Tires
NOTE: For instructions on how to jack/lift Model S, see Jacking and Lifting on page 177.
*On a Performance All-Wheel Drive vehicle, the width of the rear tires may vary depending on date of
manufacture. Some vehicles may be equipped with P245/35R21 tires on both front and rear.
Tire pressures vary depending on the type of tires fitted. Refer to the tire pressures printed on the Tire Information
label. This label is located on the center door pillar and is visible when the driver’s door is open (see Maintaining
Tire Pressures on page 165).
Winter tires can be purchased from a Tesla service center or may be available for purchase on the Tesla web site.
Specifications 187
Wheels and Tires
7 Speed rating. When stated, indicates the maximum speed (in mph) at which the tire can be used for extended
periods. Q=99 mph (160 km/h), R=106 mph (170 km/h), S=112 mph (180 km/h), T=118 mph (190 km/h),
U=124 mph (200 km/h), H=130 mph (210 km/h), V=149 mph (240 km/h), W=168 mph (270 km/h), Y=186 mph
(300 km/h), (Y)=vehicle's top speed (exceeds the "Y" rating).
8 Tire composition and materials. The number of plies in both the tread area and the sidewall area indicates how
many layers of rubber coated material make up the structure of the tire. Information is also provided on the
type of materials used.
9 Maximum tire load. The maximum load which can be carried by the tire.
10 Maximum permissible inflation pressure. This pressure should not be used for normal driving.
11 U.S. DOT Tire Identification Number (TIN). Begins with the letters DOT and indicates that the tire meets all
federal standards. The next 2 digits/letters represent the plant code where it was manufactured, and the last 4
digits represent the week and year of manufacture. For example, the number 1712 is used to represent the 17th
week of 2012. The other numbers are marketing codes used at the manufacturer’s discretion. This information
can be used to contact consumers if a tire defect requires a recall.
12 Treadwear grade. This number indicates the tire’s wear rate. The higher the treadwear number is, the longer it
should take for the tread to wear down. A tire rated at 400, for example, lasts twice as long as a tire rated at
200.
13 Traction grade. Indicates a tire’s ability to stop on wet roads. A higher graded tire should allow you to stop your
vehicle in a shorter distance than a tire with a lower grade. Traction is graded from highest to lowest as AA, A,
B, and C.
14 Temperature grade. The tire’s resistance to heat is grade A, B, or C, with A indicating the greatest resistance.
This grading is provided for a correctly inflated tire, which is being used within its speed and loading limits.
• The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can
also been seen on the upper dashboard by looking through the driver's side of the windshield.
• Your exact location.
• The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the
Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site
for your region.
WARNING: NEVER TRANSPORT YOUR VEHICLE NOTE: Transporting Model S with the front wheels on
WITH THE TIRES IN A POSITION WHERE THEY dollies is not recommended, but may be done if an
CAN SPIN. DOING SO CAN LEAD TO SIGNIFICANT external steering wheel lock is applied and care is taken
DAMAGE AND OVERHEATING. IN RARE CASES to prevent the front wheels from spinning. DO NOT
EXTREME OVERHEATING MAY CAUSE THE TRANSPORT YOUR VEHICLE IF THERE IS ANY CHANCE
SURROUNDING COMPONENTS TO IGNITE. OF THE FRONT WHEELS SPINNING.
To activate Transport Mode: NOTE: Keep the tow eye cover in a safe place so you
can replace it when towing is complete.
1. Ensure the vehicle is in Park.
3. Fully insert the tow eye into the opening, then turn it
2. Chock the tires or otherwise ensure Model S is counter-clockwise until securely fastened.
secure.
3. Press and hold the brake pedal, then on the
touchscreen, touch Controls > Service > Towing. The
touchscreen displays a message reminding you how
to properly transport Model S.
4. Press and hold the Transport Mode button until it
turns blue. Model S is now free-rolling and can slowly
be rolled (no faster than walking speed) or winched.
Errors or Inaccuracies
All specifications and descriptions are known to be
accurate at time of publishing. However, because
continuous improvement is a goal at Tesla, we reserve
the right to make product modifications at any time. To
communicate any inaccuracies or omissions, or to
provide general feedback or suggestions regarding the
quality of the Owner's Manual, send an email to
ownersmanualfeedback@tesla.com.
Location of Components
Owner information may specify the location of a
component as being on the left or right side of the
vehicle. As shown, left (1) and right (2) represent the
side of the vehicle when sitting inside.
FCC Certification
The devices listed above comply with Part 15 of the FCC rules, Industry Canada's license-exempt RSS Standard(s)
and EU Directive 2014/53/EU.
Changes or modifications not expressly approved by Tesla could void your authority to operate the equipment.
The product complies with the FCC/IC RF Exposure for Low Power Consumer Wireless Power Transfer. The RF
exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this
manual. The furthest RF exposure that compliance was demonstrated at 20cm and greater separation from the user
body or set the device to lower output power if such function is available.
MIC Certification
CE Certification
Australia
New Zealand
Singapore
South Korea
Hong Kong
Korea
The devices listed above comply with CE standards. Operation is subject to the following two conditions:
Changes or modifications not expressly approved by Tesla could void your authority to operate the equipment.
Model A-0749G11:
Model A-0749G01:
IC ID: 11852A-201FS4X
The tire pressure monitoring system (TPMS) complies with Part 15 of the FCC rules and RSS-210 of Innovation,
Science and Economic Development Canada. Operation is subject to the following two conditions:
Changes or modifications not expressly approved by Tesla could void your authority to operate the equipment.
Any changes or modifications to the device not expressly approved by the manufacturer or Tesla could void your
authority to operate the equipment.
RF Modules
The devices described above comply with CE standards. Operation is subject to the following two conditions:
Changes or modifications not expressly approved by Tesla could void your authority to operate the equipment.
10 mW (0.285μW
Transmit - 433.9 MHz
Keyfob ERP) n/a
Receive - 134.2 kHz
@433.9 MHz
Wi-Fi 100 mW
2400-2483.5 MHz Left side mirror
5180-5825 MHz Left side mirror/B-header in
the middle ceiling
If the alert is caused by a temporary factor like these, no action or service is typically needed. Continue to your
destination. The alert will clear and Autosteer will be available once the condition is no longer present.
Please note that the minimum speed to initiate Autosteer when there is no vehicle detected ahead of you and while
driving on a road with visible lane markings is 18 mph (30 km/h), unless certain vehicle and environmental conditions
are met. If a vehicle is detected ahead of you:
• You can initiate Autosteer at any speed under 90 mph (150 km/h).
• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of
you.
This alert will be present if you have temporarily exceeded 90 mph (150 km/h) with Autosteer active, and Autosteer
will not be available for the rest of your current drive.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your
vehicle is traveling below 90 mph (150 km/h).
If Autosteer is not available by the time you reach your destination, and remains unavailable during your next
planned drive, the problem might be one of these issues:
The solution might be as simple as washing your vehicle. If you do not find any obvious obstructions or you find
damage to the vehicle, schedule service at your convenience. Your vehicle is OK to drive in the meantime.
(APP_w218)
Autosteer speed limit exceeded
Take control of steering wheel
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance
feature. Autosteer is only available at speeds up to 90 mph (150 km/h).
Take immediate control of the steering wheel and maintain control until you reach your destination. Your vehicle is
OK to drive.
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, you will need to bring the
vehicle to a complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer
should again be available.
• You can initiate Autosteer at any speed under 90 mph (150 km/h).
• You can even initiate Autosteer when stationary, provided the other vehicle is at least 5 feet (150 cm) in front of
you.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should again be available once your
vehicle is traveling below 90 mph (150 km/h).
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule
service at your convenience. Your vehicle is OK to drive in the meantime.
(APP_w221)
Cruise control unavailable
Reduced front radar visibility
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of
your vehicle has no or low visibility. Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable as long as the radar lacks adequate visibility. This
could be a temporary obstruction caused by factors like snow, ice, dirt, or mud. If the alert is caused by a temporary
factor like these, no action might be needed: the condition might clear during your drive.
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to
clear any obstruction.
• See the About Autopilot on page 74 sections “How It Works” and “Cleaning Cameras and Sensors” for more on
the radar location and care needed if clearing dirt / debris from that area of the vehicle.
• See Cleaning on page 170 for general cleaning tips and cautions.
Once the radar regains adequate visibility, the alert will clear and both Traffic-Aware Cruise Control and Autosteer
should again be available.
If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar
is located, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w222)
Cruise control unavailable
Reduced front camera visibility
Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle
is blocked or blinded by external conditions. Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility.
Cameras can be blocked or blinded due to many factors that include:
If the alert does not clear by the end of your drive, inspect and clean the front camera area at the top center of the
windshield before your next planned drive. Check the camera surface for condensation, dirt, or other debris and
attempt to clear any obstruction. See the About Autopilot on page 74 sections “How It Works” and “Cleaning
Cameras and Sensors” for more on front camera location and tips for careful cleaning.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it
quicker by following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
Once all front cameras regain adequate visibility, the alert will clear and both Traffic-Aware Cruise Control and
Autosteer should again be available.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your
earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w224)
Cruise control unavailable
Continue driving to allow cameras to calibrate
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully
calibrated. Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are
active. Before these features can be used for the first time, the cameras must complete an initial self-calibration.
Occasionally, one or more cameras can become uncalibrated.
Calibration typically completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies
depending on road and environmental conditions. For example, driving on a straight road with highly visible lane
markings helps the cameras calibrate quicker.
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or
more, or Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration,
contact Tesla Service at your earliest convenience. Your vehicle is OK to drive in the meantime.
(APP_w304)
Camera blocked or blinded
Clean camera or wait for it to regain visibility
One or more of the vehicle cameras is blocked or blinded due to external conditions. When the cameras cannot
provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
This is often a temporary issue that will be resolved when condensation evaporates or a particular environmental
condition is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or
other debris.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see
Cleaning Cameras and Sensors on page 76.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera
enclosures for condensation.
Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by
following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning Cameras and Sensors on page
76.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and
following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your
vehicle is OK to drive in the meantime.
(BMS_u030)
Charging adapter has electric arc flash hazard
Use different charging equipment
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging
adapter used to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.
An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging
adapter, and an electric arc flash can cause serious bodily injury and/or property damage.
2. Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
3. Unplug the charging adapter from your vehicle’s charge port.
4. Confirm again that the charging station indicates no active charging session.
5. Unplug the charging adapter from the charge handle.
Use different charging equipment to charge your vehicle. For more information on charging, see Charging
Instructions on page 157.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
What to do:
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should
ensure there is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate
connections are made to the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_f002)
Unable to charge - Insufficient grounding
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
(CC_f003)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
(CC_f004)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_f005)
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
(CC_f006)
Unable to charge - Wall Connector overcurrent
Disconnect and retry or use different equipment
What this alert means:
What to do:
Reduce the vehicle's charge current setting. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_f007)
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_f008)
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_f009)
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
For more information, see the installation guide for your Wall Connector.
(CC_f010)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
For more information, see the installation guide for your Wall Connector.
(CC_f011)
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
What to do:
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 38°C), service is required.
For more information, see the installation guide for your Wall Connector.
(CC_f012)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring
connection to the Wall Connector. They should make sure that all wires are properly connected and torqued
according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CC_f013)
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
What to do:
For more information, see the installation guide for your Wall Connector.
(CC_f014)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_f015)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_f017)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_f018)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
For more information, see the installation guide for your Wall Connector.
(CC_f019)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_f020)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
For more information, see the installation guide for your Wall Connector.
(CC_f022)
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
For more information, see the installation guide for your Wall Connector.
(CC_f023)
Unable to charge - Too many Wall Connectors
Ensure no more than 3 units paired with primary
What this alert means:
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary
unit.
What to do:
Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected
(unpaired) from this load sharing (circuit breaker sharing) network.
For more information, see the installation guide for your Wall Connector.
(CC_f024)
Unable to charge - Low Wall Connector current
Primary unit current setting must be increased
What this alert means:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They
should first make sure there is no power to the Wall Connector. The correlation between switch setting and current
should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating
Current section in the Wall Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the
rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector
to receive at least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least
3 * 6A = 18A or greater.
For more information, see the installation guide for your Wall Connector.
(CC_f025)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_f026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_f027)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
What to do:
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_f028)
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
What to do:
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the
rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector
to receive at least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least
3 * 6A = 18A or greater.
For more information, see the installation guide for your Wall Connector.
(CC_f029)
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit
breaker ON again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
(CC_f030)
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current
capabilities.
What to do:
Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker
sharing) network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current
capabilities match. It is further recommended that your electrician only pair Wall Connectors with the same part
number, as an easy way to make sure paired units are compatible.
For more information, see the installation guide for your Wall Connector.
(CC_f041)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
(CHG_f035)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the external charging equipment. It
cannot sense a valid control pilot signal coming from the charging equipment.
First, confirm the lack of effective communication is caused by the external charging equipment rather than an issue
with your vehicle. This is usually the case.
Try charging the vehicle using different external charging equipment (including charge cable, charging station, or
charging stall).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any
obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge port inlet
or the charge cable connector can prevent the charge port from properly communicating with the charging
equipment.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try
re-inserting the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_f083)
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging equipment or by the
electrical power grid. In some cases, this condition can even result from turning on nearby electric devices that draw
a lot of power.
This alert may be accompanied by another alert that specifies the condition affecting AC charging. If so, it is
recommended you start by investigating that alert.
• If using a Mobile Connector, try charging your vehicle with a different wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely with the original wall
outlet. It is recommended that you contact an electrician to inspect the building wiring connection to that
outlet.
◦ If your vehicle still does not start to charge, or does not continue to charge as expected, the issue may be with
the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely with the Wall
Connector. Contact an electrician to inspect the building wiring connection to the Wall Connector. They should
make sure that all wires are properly connected and torqued according to the installation guide for the Wall
Connector.
As this alert may be present due to external charging equipment and power sources, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_f091)
Charging equipment not recognized
Try again or try different equipment
The charge port is unable to detect whether a charge cable is inserted or the type of charge cable connected.
If this alert appears while a charge cable is connected, it should be determined whether the issue is caused by the
charging equipment or the vehicle. Try charging the vehicle using different external charging equipment (charge
cable, charging station, charging stall, etc.).
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect
the charge port inlet and the charge cable connector for any obstructions (use a flashlight as necessary). Debris,
moisture, and/or foreign objects present in the charge port inlet or the charge cable connector can prevent the
charge port from properly detecting charge cables.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try
re-inserting the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHGS_f083)
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging equipment or by the
electrical power grid. In some cases, this condition can even result from turning on nearby electric devices that draw
a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
This alert may be accompanied by another alert that specifies the condition affecting AC charging. If so, it is
recommended you start by investigating that alert.
• If using a Mobile Connector, try charging your vehicle with a different wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely with the original wall
outlet. It is recommended that you contact an electrician to inspect the building wiring connection to that
outlet.
◦ If your vehicle still does not start to charge, or does not continue to charge as expected, the issue may be with
the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely with the Wall
Connector. Contact an electrician to inspect the building wiring connection to the Wall Connector. They should
make sure that all wires are properly connected and torqued according to the installation guide for the Wall
Connector.
As this alert may be present due to external charging equipment and power sources, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit
while the vehicle is charging.
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the
electrical installation. They should check the following:
• Any installed charging equipment and its connection to the building wiring.
• The building wiring, including any wall outlet used with a Mobile Connector.
• The electrical connection to the power utility line where it enters the building.
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should
be upgraded to support a higher charge current.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment at different locations.
• Contact an electrician to inspect the wiring and equipment at your normal charging location.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u002)
Charging stopped due to large voltage drop
Remove extension cords / Have wiring inspected
Charging has been interrupted because the onboard charger in your vehicle has detected an unusually large voltage
drop.
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit
while the vehicle is charging.
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the
electrical installation. They should check the following:
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should
be upgraded to support a higher charge current.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment at different locations.
• Contact an electrician to inspect the wiring and equipment at your normal charging location.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u004)
Charging stopped - Power lost while charging
Check power source and charging equipment
Power has been lost during charging. This could result from the charging equipment losing power from the source
(for example, a wall outlet) or from an issue with the charging equipment.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and
also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-
Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector
to make sure it has not tripped.
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you
contact an electrician to inspect the building wiring connection to that outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector. Contact an electrician to inspect
the building wiring connection to the Wall Connector. They should make sure that all wires are properly
connected and torqued according to the installation guide for the Wall Connector.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u005)
Unable to charge - Charge station not powered
Check power source or try a different station
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging
station is not communicating with the vehicle. This issue could occur because:
Try charging the vehicle with different charging equipment or at a different charging station.
If the vehicle starts to charge, the issue was likely with the equipment.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible,
check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the
Wall Connector to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the
station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u006)
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC
charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast
Charging / Supercharging will be unavailable.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted.
AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u007)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle
from charging.
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the
equipment. Consult the equipment owner’s manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u010)
External charging equipment error detected
Try different charging equipment
AC charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast
charging / Supercharging should still function as expected.
This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the
charging equipment from switching power to the vehicle on or off when requested. It could also occur due to
another condition affecting the external charging equipment, or a condition affecting your vehicle itself.
As this alert is usually specific to external charging equipment, and it does not typically indicate an issue with your
vehicle that can be resolved by scheduling service, it is recommended that you try charging with multiple, different
types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u012)
Power grid or vehicle issue limiting AC charging
Unplug and retry / Try different charging location
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC
fast charging / Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging equipment or by the
electrical power grid. In some cases, this condition can even result from turning on nearby electric devices that draw
a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
This alert may be accompanied by another alert that specifies the condition affecting AC charging. If so, it is
recommended you start by investigating that alert.
• If using a Mobile Connector, try charging your vehicle with a different wall outlet.
◦ If charging speed is no longer reduced, the issue was likely with the original wall outlet. It is recommended that
you contact an electrician to inspect the building wiring connection to that outlet.
◦ If charging speed is still reduced, the issue may be with the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦ If charging speed is no longer reduced, the issue was likely with the Wall Connector. Contact an electrician to
inspect the building wiring connection to the Wall Connector. They should make sure that all wires are
properly connected and torqued according to the installation guide for the Wall Connector.
As this alert may be present due to external charging equipment and power sources, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is
recommended that you schedule service.
(CHG_u013)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging equipment was
interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other
indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored,
contact an electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_u014)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle
from charging.
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the
equipment. Consult the equipment owner’s manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(CHG_w032)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
(CHG_w037)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge operation, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
(CP_w043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to
accurately sense the charge port door position and the charge port may not operate as expected.
• The charge port latch may intermittently remain engaged when the charge port door is opened.
• The charge port light may illuminate only intermittently when the charge port door is opened.
If you encounter these or similar behaviors while the alert is present, try closing the charge port door and then
opening it again to restore normal function.
For more information, see Opening the Charge Port on page 157.
(CP_w054)
Charge port latch not engaged
Fully insert charge cable or check for obstruction
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC
charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast
Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert
appears when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted.
AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or
the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted,
the charge port latch will not engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the
manufacturer's provided documentation for troubleshooting tips.
(DI_u015)
Cruise control unavailable
Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable. Take control and drive your vehicle
manually.
When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available.
If this alert persists throughout subsequent drives, schedule service at your convenience. Your vehicle is OK to drive
in the meantime.
(DI_u024)
Autopark canceled
Take control
Autopark has been canceled. You need to park or finish parking your vehicle manually.
Once the parking maneuver is complete, apply the brakes and shift into Park. Your vehicle will otherwise remain free-
rolling.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
For more information, see To Cancel Parking on page 98 and Limitations on page 98.
(DI_u025)
Autopark aborted
Autopark has aborted and the Electronic Parking Brake has been applied. You need to park or finish parking your
vehicle manually.
Once the parking maneuver is complete, apply the brakes and shift into Park. Your vehicle will otherwise remain free-
rolling.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK
to drive in the meantime.
For more information, see To Cancel Parking on page 98 and Limitations on page 98.
(DI_w039)
Regenerative braking temporarily reduced
Regen will increase as vehicle is driven
Regenerative braking performance is temporarily reduced. The expected amount of automatic deceleration is not
available when you lift your foot off the accelerator pedal while driving.
Use the brake pedal as needed to slow your vehicle, similar to the way you would apply the brakes in a gas-powered,
non-electric vehicle (a vehicle with no regenerative braking to provide automatic deceleration).
Driving your vehicle will usually clear this alert, because it should reduce the battery charge below 95% and/or
sufficiently heat the battery.
NOTE: In colder climates, this alert may remain present indefinitely and automatic deceleration may remain limited,
as driving your vehicle may not heat the battery enough to restore full regenerative braking performance. This alert,
by itself, does not typically indicate a condition requiring service.
If Vehicle Hold is not available during your next drive, contact Tesla Service. Your vehicle is OK to drive in the
meantime.
(DI_w172)
Powertrain requires service
Avoid hard acceleration
An issue has been detected in the powertrain system. The vehicle is OK to drive, but you should schedule service as
soon as possible for a powertrain inspection.
Your vehicle has detected excessive backlash (lash) between the drive unit and the wheels. High, or excessive, lash is
indicative of mechanical wear.
Your vehicle is OK to drive to your immediate destination and to a service center. Avoid hard or heavy acceleration,
as this puts more stress on the powertrain.
Schedule a service appointment at your earliest opportunity. If this issue is not addressed, your vehicle might
unexpectedly stop while you are driving.
(GTW_w017)
Electrical system power reduced
Non-essential features may be unavailable
Some non-essential features, like seat heaters or cabin heating / cooling, may be unavailable or may operate at a
reduced level. This is expected behavior designed to help your vehicle maintain adequate electrical power for
essential functions.
This alert may be present due to various vehicle conditions. For more information and further recommended actions,
check for other alerts specific to conditions affecting your vehicle’s electrical system.
(GTW_w018)
Electrical system power reduced
Non-essential features may be unavailable
Some non-essential features, like seat heaters or cabin heating / cooling, may be unavailable or may operate at a
reduced level. This is expected behavior designed to help your vehicle maintain adequate electrical power for
essential functions.
This alert may be present due to various vehicle conditions. For more information and further recommended actions,
check for other alerts specific to conditions affecting your vehicle’s electrical system.
It is recommended that you have the low voltage battery replaced at your earliest convenient opportunity.
You can schedule service via your Tesla Mobile App, or with an independent service provider that offers low voltage
battery replacement for your vehicle. Please note that independent service provider options may vary, based on your
vehicle configuration and your location.
Your vehicle is OK to drive with this alert present. However, if you delay the low voltage battery replacement, your
vehicle may eventually not have enough electrical power to start or to restart after a recent drive.
If the low voltage battery does not have enough electrical power to turn on your vehicle or open the doors, see
Battery Care on page 156 for recommended actions.
For more information on the battery system, see High Voltage Battery Information on page 156.
(GTW_w360)
Assist for low brake performance activated
To stop, keep brake pedal firmly pressed
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full
braking capability in conditions where reduced braking performance is detected by your vehicle.
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the
pedal as this will interrupt the function.
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be
displayed for up to 5 seconds afterward.
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong
increase in brake pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of
the vehicle. This will usually last for a few seconds, depending on road surface and vehicle speed. This is completely
normal and does not indicate any issue with your vehicle.
Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake
temperatures after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your
brake pads or rotors have worn to the point that normal replacement is needed.
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla
service at your convenience for a brake inspection.
(GTW_w405)
Electrical system power reduced
Vehicle may shut down unexpectedly
The electrical system cannot maintain the voltage required to support all vehicle features.
If this alert is present while you are driving, it is possible your vehicle will shut down unexpectedly.
It is also possible that your vehicle will not restart after the current drive.
If this alert remains active, schedule service immediately. Without service, your vehicle may shut down unexpectedly
or may not restart.
(MCU_u019)
Active service connection to vehicle
Service performing remote diagnostics
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of
Infotainment functionality while the connection persists, but this alert does not indicate an issue with your vehicle.
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it
necessary to restart your touchscreen to restore full Infotainment functionality after the alert has cleared. For more
information, see Restarting the Touchscreen in your vehicle's Do It Yourself Guide.
If this alert does not clear after 24 hours, it is recommended that you schedule service via your Tesla Mobile App or
with an independent service provider. Please note that independent service provider options may vary, based on
your vehicle configuration and your location.
(MCU_w008)
Air pressure in tires very low
PULL OVER SAFELY - Check for flat tire
This alert indicates that one or more of the tires on your vehicle is extremely low or flat.
The Tire Pressure Monitoring System (TPMS) has detected that the air pressure in one or more of your tires is
significantly lower than the recommended cold tire pressure.
You should pull over carefully as soon as possible. In a safe location, check for a flat tire.
You can request Tesla roadside assistance options (mobile tire, loaner wheel, tow) if required. See Contacting Tesla
Roadside Assistance on page 189 for more information.
In a non-emergency situation, it is recommended that you visit a local tire shop for assistance or schedule service
using your Tesla Mobile App.
See Maintaining Tire Pressures on page 165 for detailed information on where to find the recommended cold
pressure (RCP) for your vehicle's tires, how to check tire pressures, and how to keep your tires properly inflated.
The alert will clear once the TPMS has a consistent tire pressure measurement for each of your tires within 3 psi of
the recommended cold pressure.
• The alert and Tire Pressure indicator light may still be present immediately after you have filled your tires to the
recommended cold pressure, but both should clear once you have driven a short distance.
• You may need to drive over 15 mph (25 km/h) for at least 10 minutes for the Tire Pressure Monitoring System to
measure and report your updated tire pressures.
For more information on tire pressure, inflation, and maintenance, see Tire Care and Maintenance on page 165.
(MCU_w010)
Air pressure below recommendation for tires
Check pressure and refill air as needed
This alert does NOT indicate that there is a flat tire.
See Maintaining Tire Pressures on page 165 for detailed information on where to find the recommended cold
pressure (RCP) for your vehicle's tires, how to check tire pressures, and how to keep your tires properly inflated.
This alert may appear in cold weather because the air in your tires naturally contracts when it becomes cold,
decreasing tire pressures.
• Although drops in tire pressure are expected in colder weather, air should still be added to maintain the
recommended cold tire pressure.
• The alert may clear as the vehicle is driven. This is because the tires will warm up and the tire pressure will
increase.
◦ Even if the alert clears, the tires should still be refilled with air once they have cooled. For the best experience
with your vehicle, the recommended cold tire pressure should be maintained at all times.
The alert should clear once the Tire Pressure Monitoring System detects that each of your tires is inflated to the
recommended cold pressure.
• The alert and Tire Pressure indicator light may still be present immediately after you have filled your tires to the
recommended cold pressure, but both should clear once you have driven a short distance.
• You may need to drive over 15 mph (25 km/h) for at least 10 minutes for the Tire Pressure Monitoring System to
measure and report your updated tire pressures.
If you repeatedly see this alert for the same tire, have the tire inspected for a slow leak. You can visit a local tire shop
or schedule service using your Tesla Mobile App.
For more information on tire pressure and inflation, see Tire Care and Maintenance on page 165.
(MCU_w029)
Service is required
Schedule service now
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.
This alert can be set due to various conditions. When you schedule service, more information should be available.
This alert can only be cleared by a service technician after your vehicle has been serviced.
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest
convenience.
(THC_u0005)
Air conditioning temporarily reduced
Vehicle systems being cooled
Cabin air conditioning performance has been temporarily reduced because your vehicle needs to focus on cooling
the high voltage battery (Battery) and/or powertrain. This is completely normal and does not indicate a problem
with your vehicle or the air conditioning (A/C) system.
In addition to cooling the vehicle interior, the A/C system also cools the Battery. The A/C system’s priority is to cool
the Battery to make sure it stays within an optimal temperature range that supports longevity and best performance.
In high temperature environments, it is normal for your vehicle to focus more for brief periods on cooling the Battery.
When this happens, it is most often because the vehicle is supercharging in hot weather.
If the alert persists over multiple drives and is accompanied by other alerts that indicate potential issues with the
A/C system, contact Tesla Service at your convenience to schedule an A/C system inspection.
(UMC_w001)
Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an
inadequate or missing ground connection. This does not indicate an issue with your Mobile Connector or vehicle, but
instead points to an issue with the wall outlet / electrical installation the Mobile Connector is connected to.
Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper
grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are
made to the outlet, before you attempt to plug in the Mobile Connector again.
If you need to charge in the meantime, it is recommended that you try charging using a different outlet, at another
location, or with another type of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w002)
Unable to charge - Mobile Connector GFCI tripped
Disconnect and retry or use different equipment
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has
interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,
or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for pooled water or unusual levels of moisture.
• If you find excessive moisture, wait and let both the inside area of the charge port and the exposed portion of the
charge handle dry sufficiently before trying again.
• If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
• If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
(UMC_w004)
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
OR
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact
an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w005)
Unable to charge with Mobile Connector
Voltage too low / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Does not detect enough supply voltage from the wall outlet.
OR
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact
an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w007)
Mobile Connector control box temperature high
Let Mobile Connector cool to resume charging
Charging has been interrupted because the Mobile Connector has detected a high temperature inside its control box
housing.
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w008)
Unable to charge - Wall plug temperature high
Wall outlet and wiring inspection recommended
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so
charging has stopped to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm
outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an
outlet that is beginning to wear out.
To regain normal charge operation, make sure your adapter is fully plugged into the outlet. If charging speed does
not return to normal, contact an electrician to inspect the outlet and building wiring connections to the outlet and
complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
(UMC_w009)
Cannot charge - Charge handle temperature high
Check charge handle or charge port for debris
Charging has been interrupted because the Mobile Connector has detected a high temperature in the charge handle
that connects to your vehicle's charge port.
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
You should also inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight
as necessary). Debris or foreign objects present in the charge port inlet or the Mobile Connector handle can cause
increased temperatures during charging.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 38°C), and continues to occur during multiple charging
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you
schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w010)
Mobile Connector to adapter connection hot
Let cool - Plug adapter fully into Mobile Connector
Charging has been interrupted because the Mobile Connector has detected a high temperature at the connection
between the wall plug adapter and the control box.
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), you should also inspect the wall plug adapter connection and
the Mobile Connector control box connection for any obstructions (use a flashlight as necessary). Debris or foreign
objects present where the wall plug adapter and the Mobile Connector control box connect can cause increased
temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the wall plug adapter
into the Mobile Connector and then connecting to the power source (wall outlet). Once the Mobile Connector
control box temperature has decreased and any obstruction has been removed, the alert should clear and charging
should possible.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the issue
persists in normal ambient temperatures (under 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w011)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile
Connector cannot confirm via proximity detection that the charge handle is fully connected to your vehicle.
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your
vehicle. This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try
re-inserting the Mobile Connector handle into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w012)
Charging equipment communication error
Try again or try different equipment
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile
Connector detects that it cannot generate or maintain a valid control pilot signal.
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your
vehicle. This is usually the case.
To confirm this, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the Mobile Connector.
• If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the Mobile Connector handle for any
obstructions (use a flashlight as necessary). Debris, moisture, and/or foreign objects present in the charge port inlet
or the Mobile Connector handle can prevent the vehicle from properly communicating with the Mobile Connector.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to dry. Afterward, try
re-inserting the Mobile Connector handle into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
It is recommended that you obtain another wall plug adapter or Mobile Connector as needed, based on the
troubleshooting steps above.
In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge
current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w014)
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge
current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w015)
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket
until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully
connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
It is recommended that you obtain another wall plug adapter or Mobile Connector as needed, based on the
troubleshooting steps above.
In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge
current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w016)
Mobile Connector control box temperature high
Maximum charge rate reduced
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature
inside its control box housing.
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 38°C), service is required.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_w017)
Charge rate reduced - Wall plug temperature high
Wall outlet and wiring inspection recommended
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so
charging has been slowed to protect the outlet.
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm
outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an
outlet that is beginning to wear out.
To regain normal charge speed, make sure your adapter is fully plugged into the outlet. If charging speed does not
return to normal, contact an electrician to inspect the outlet and building wiring connections to the outlet and
complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
(UMC_w018)
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in
the charge handle that connects to your vehicle's charge port.
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
You should also inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight
as necessary). Debris or foreign objects present in the charge port inlet or the Mobile Connector handle can cause
increased temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the Mobile Connector
handle into the charge port. Once the Mobile Connector handle temperature has decreased and any obstruction has
been removed, the alert should clear and charge current should no longer be reduced.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 38°C), and continues to occur during multiple charging
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you
schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), you should also inspect the wall plug adapter connection and
the Mobile Connector control box connection for any obstructions (use a flashlight as necessary). Debris or foreign
objects present where the wall plug adapter and the Mobile Connector control box connect can cause increased
temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the wall plug adapter
into the Mobile Connector and then connecting to the power source (wall outlet). Once the Mobile Connector
control box temperature has decreased and any obstruction has been removed, the alert should clear and charge
current should no longer be reduced.
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the issue
persists in normal ambient temperatures (under 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 123 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.