Igcse Ict Notes 2023 PDF

I GCSE ICT NOTES 4017 SYLLABUS
INFORMATION AND COMMUNICATION TECHNOLOGY

A subject that deals with features, uses, benefits and effects of computers.
WHAT IS A COMPUTER?
It is an electronic device that works under the control of stored programs to automatically
accept, store and process data into information. Therefore, a computer has the following
characteristics:
• It is electronic:- can only work when there is electricity
• It is a device: a machine
• Is controlled by programs: Works according to instructions, written in computer
language, given by the user for it to perform a specific tasks.
• Is automatic in operation: Can work with minimum or no human intervention.
• Can accept data: data can be entered into the computer through various means
and the computer accepts it.
• Can store data and programs: Data and programs entered into the computer can
be stored for future use.
• Can process data into information
DATA AND INFORMATION

1. Data: refers to raw facts and figures of an activity. It can just be a list of numbers,
names or a combination of these. Data is meaningless and needs to be processed. Data
cannot be used for decision making purposes as it is meaningless.
2. Information: It is data that has been converted into meaningful form. In general it
is processed data. Information can be understood and therefore can be used for decision
making purposes. Information is meaningful. To get relevant information, data entered into
the computer must be relevant, accurate and up-todate. If data entered into the computer
is wrong (Garbage In) the results will also be wrong (Garbage Out), and is generally
referred to as Garbage-In Garbage-Out (GIGO). It is a rule stating that the quality of the
output is a function of the quality of the input; put garbage in and you get garbage out.
Therefore the accuracy of the results produced by the computer depends on how accurate
the user enters data, functions, formulae and codes program procedures.
The Data Processing Cycle
COMPUTER GENERATIONS
Refers to stages through which computers developed from the 1940s to date. These are
as follows:
1. First Generation Computers (1945 -1955): These are the earliest computers that
used valves in controlling machines, e.g. EDVAC, ACE and UNIVAC machines. These
were very large computers, fitting about the size of an average room. They were
programmed in a language understandable by the machine. Such computers
used a lot of electricity and were very expensive to purchase. Only very large
organisation could afford these computers. Such computers were huge, slow,
expensive and often undependable.
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2. Second Generation Computers (1955 -1965): These are computers that used
transistors instead of valves. They were faster, had reduced size, were more reliable
and less expensive.
Second generation computers were:

faster, more reliable, smaller, much cheaper
to build, gave off virtually no heat, conduct
electricity faster
Transistor
3. Third Generation Computers (1965 – 1980): These used integrated circuits e.g. the
IBM (International Business Machines) computers. The integrated circuit, also referred
to as semiconductor chip, packs a huge number of transistors onto a single wafer of
silicon. These computers have increased the power, lowered cost, carry out
instructions in billionths of a second, and are smaller.
4. Fourth Generation Computers (1980-1990): The Fourth Generation

Computers that used microprocessors and concentrated on miniaturisation of
high processing components. Fourth Generation Computers are grouped into
mainframe, mini, micro and super computers, depending on their sizes,
capabilities and memory size.
Microprocessor
5. Fifth Generation Computers (1990 to date and beyond): These use natural
language and can flexibly interact with the human being. Such systems are used in
medical diagnosis, mineral prospecting and in geological researches. Such computer
systems are capable of human intelligence and are commonly called expert systems.
TYPES OF COMPUTERS
The types of computers are: Micro-computers, mainframe computer, super computer
& mini-computer.
1. Micro Computers: These are computers with a microprocessor inside them, and
include the following:
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Microcomputers
a. Desktop Computers: These are computers with a separate CPU and monitor and fit
on a desk during usage.
b. Personal Computers (PC): - These are microcomputers made for use at home for
general purpose, and includes desktop computers.
c. Palmtops: These are portable microcomputers that can fit in the palm and are used
as diaries and for other small business applications.
They are Handheld Computers that are small enough to be

carried in a pocket and include Personal Digital Assistants
(PDAs) and Cell phones.
d. Laptops (Notebook computers): - These are portable computers that use an

internal battery for
power and can be placed on laps during usage.
Laptop omputer
c
Laptops are small like a briefcase and are
portable and can be used in areas where
there is no electricity. They have llight weight
and battery powered.
However, laptops can easily get stolen, they
need recharging from time to time, some find
it difficult to use the laptop keyboard and
inbuilt mouse, and they are even expensive to
buy and to repair. They also have limited
expandability and docking stations
e. Tablet Personal Computers: Type of notebook that accepts input from an electronic
pen
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Tablet PCs (a) Slate model (b) Convertible model
For schools and school children, laptops have the following advantages:
Users can save data in their own storage area wherever they are. Users can get any
networked software wherever they are. School needs fewer printers. Users do not need to
keep using the same machine. Users can access school intranet from anywhere. Users
can access Internet from anywhere. Users do not need to carry CD ROMs. It is easier to
communicate with. Can email work to teachers even from home. Staff can monitor
students easily. Students and teachers can share files and notes easily.
However, the following problems may arise:

Work can be hacked into more easily. If no convenient network point, users cannot work. It
is expensive to buy many network cards. If server goes down users cannot work. Students
can use Internet inappropriately, for instance watching pornography. Viruses can be
downloaded easily. Costs of updating or replacing server are high.
*NB: - Microcomputers perform general purposes like word-processing, processing small
amounts of data, playing music, etc. However, these days, microcomputers can also be
used in large organisations because of improved efficiency in their usage.
2. Mini-Computers: these are in-between mainframe computers and microcomputers

computers. They are suitable for large business organisations like in banks where they
process client accounts. They are however less powerful than mainframes.
3) Mainframe Computers:
They are mostly used in
large organisations like
banks and where bulk data
processing is needed such
as census,
industry/consumer statistics,
and financial transaction
processing.
These are very big in size

and extremely fast. They have very large memory capacity and can be used in educational
designs.
Mainframe computers
4. Super Computers: These are very powerful computers that are used to perform
detailed calculations and for design purposes, for example, modelling of aircraft wings,
testing bombs, etc. They are the fastest and most expensive computers
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Supercomputer
*NB:- The classification of computers as micro, mini, mainframes and super computers
have become blared due to recent technological advancements since a microcomputer
can now perform all functions that were believed to be for mainframes.
Classification of computers can also be made relating to the use of the computer, as
follows:
(a) General Purpose Computers: - these are computers that can be used to perform a
number of functions like playing music, playing games, payroll processing and so on.
(b)Special Purpose Computers: - These are computers that are designed to perform
one task only, for example, to monitor patients in hospital.
(c) Analogue Computers: these handle data in continuously varying form.
(d)Digital Computers: Handle data in discrete values; that is in 0s and 1s.
(e) Embedded Computers: – Refers to use of microprocessors in non-computer
equipment like in cameras, washing machines, watches, etc. These are normally
dedicated for a specific task they are designed for. Embedded computers are also
found in household items like camera, microwave, washing machine, video recorder,
fridge, sewing machine, air conditioning, electronic toys, rice cooker dish washer,
Televisions, alarms, clock, radio, DVD players, etc. Tasks performed by
microprocessor inside some of the devices include:
In digital camera: automatically adjust film speed, positions the end of film, adjust
distance from object, adjusts light.
In Speed cameras: are used on many roads to take photographs of cars which have
exceeded the speed limit. Some of these cameras use microprocessor controlled chips to
store information. The advantages of speed cameras with microprocessor controlled
chips are that:
Data and images can be transferred automatically which will be faster. Image can be
viewed straight away. Can store considerably more data and photos. Can store other
information (apart from photo image) e.g. road conditions. Chips can be re-used.
Tasks which would be carried out by the microprocessor as a speeding car
approaches a camera include:
Sense and record speed of vehicle. Compare speed of vehicle with stored value(s) and
decide whether photograph should be taken. Check on value of light intensity. Adjust focal
length, focus image, adjust shutter speed and set exposure.
Tasks which would be carried out by the microprocessor as the photograph is being
taken include: Log the time. Log the date. Log the speed. Record the road conditions.
Operate ―flash‖. Operate shutter. Store the image. Check on value of light intensity.
Adjust focal length and focus image.
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In washing machine: Controls the amount of water. Adjust and controls speed of wash.
Control temperature of water and the time taken to wash the clothes.
In fridges: Controls temperature level. Control the display panel. Switch on lights if door is
opened and off when closed.
In air conditioners: Controls temperature. Controls timing and the display panel
Advantages of using computers

They process data at very high speed, thus large volumes of goods can be produced.
Computers are very accurate in making calculations and thus ensure that no calculation
errors occur. Computers are very reliable to use since they rarely makes mistakes.
Computers store large volumes of data for a long period of time. Computers cut labour
costs as they can perform duties that need many people. They replace humans and thus
cut labour costs on wages, medical aid, retirement benefits, leave payments, etc.
Computers can work for 24 hours a day with no complains as humans. They do not get
tired. Computers create employment for the community, for example, computer teachers
(tutors), programmers, computer technicians, database administrators, etc. High quality
goods are produced using computers. Ensures efficient, easier and faster communication
through the internet.
Disadvantages of using computers
Continuous usage can lead to health problems like Repetitive Strain Injury (RSI), back
ache, eye problems, etc. Lead to increase in computer crimes like computer fraud,
hacking, music and software piracy, data theft using computers, sending of viruses, etc.
Can lead to unemployment since computers can replace human labour as in car
assemblies. Expenses related to repairs, maintenance and safety can be high. They only
work when there is electricity.
NB*
Computer crime: the use of computer to perform unlawful activities, e.g. piracy,
hacking, etc Software piracy: illegal copying, selling and buying copyrighted
software without certification.
Hacking: Obtaining unauthorised accessed to protected and secure computer systems or
network, usually using intelligent methods
Computer fraud: improper electronic transfer of funds from one account to another using
computers Copyright: A document granting exclusive right to use, publish and sell
software, musical or artistic work.
End-user: A person or organisation who are the final beneficiaries of a program or a
device like a computer.
FACTORS TO CONSIDER WHEN BUYING A COMPUTER

-Hard disk storage capacity: Affects the volume of data that can be stored by the
computer.
-RAM size: affect the number of programs that can be run on the computer and the overall
speed of the computer. The bigger the RAM size the better.
-Processor Speed: Determines the amount of data that can be processed at a given
period of time. The processor speed can be affected by clock speed, word size (16, 32,
64, 128 bits), bus size.
-Application intended for: what the computer will be used for, general purpose or
specialised purpose.
-Method of operating the computer: single user, multi-access, etc.
- Number of Input and output devices it can handle.
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ELEMENTS OF A COMPUTER
The main elements (components) of a computer are classified into Hardware elements
and Software elements
HARDWARE: These are parts of a computer that exits in physical form, for example mouse,
keyboard. Hardware refers to tangible devices of a computer. Hardware is grouped into:
Input Hardware, Processing Hardware, Output Hardware and Storage devices.
INPUT HARDWARE
These are devices used to enter data into the computer, for example mouse and
keyboard. Below are some of the input hardware and their uses:
(i) Keyboard: It is a device used to enter data and instructions into the computer by
typing. It is similar to the traditional typewriter. It is used to enter alphabetic letters (A-Z-
both lower case and upper case), numbers (0-9, positive and negative) and other special
characters like the %, $, coma, ?, and the space. Keyboard entry of data is manual and its
excessive use without breaks will cause Repetitive Strain Injury (RSI).
*NB: - A character is any symbol, digit or
letter that can be entered into the
computer, eg. $, %, 5, h, etc. These
characters can be numeric (numbers 0-9,
positive and negative), alphabetic (letters
A-Z, both lower and upper case),
alphanumeric data (a combination of both
numeric and alphabetic characters) and
special characters (space, $, >, etc.).
*NB: - Control Character: - Refers to non-
printable character code or number in the
character set that do not represent a
written symbol, e.g. carriage return, tab
key, etc. These are mostly used in
peripheral devices control and for communication purposes, for example, carriage return,
tab or backspace; and others typed by depressing a key and the control key at the same
time.
*NB:-Extended Binary-Coded-Decimal
Interchange Code (EBCDIC) an 8-bit character set and encoding representing 256
alphanumeric and special characters
Standard keyboard
- ASCII - American Standard Code for Information Interchange: - a code for

information exchange between computers made by different companies; in which a string
of 7 binary digits represents each character; used in most microcomputers. Each
character has its ASCII binary code that can be understood by the computer.
(ii) Mouse: It is a mouse shaped device used to enter data

and instructions into the computer by clicking.
It can also be used for pointing and selecting items. Clicking is

the process of pressing and releasing the mouse button. It is a
fast method of entering data and for selecting items.
Mouse
(iii) Scanner: an input device used to

convert images from paper into electrical
signals for input into the computer.
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The images can then be edited, printed or saved.

Mostly used to scan pictures, photographs, etc.
Flatbed scanners have the paper placed on top of them, in a similar way to a
photocopier. These are more expensive than hand-held scanners but they are usually able
to produce higher resolution images.
Scanners
(iv) Digital Camera: A device use to capture photographs, films, videos or a

combination of both for entry into
the computer where they can be edited.
(v) Touch Screen

: A screen display on
which youcould enter data
by pointingwith a finger on intended
option.
Usedon (ATMs)-Automated TellerMachines

, cell
phones, computers, etc.
A touch screen is both an input and output device.
Touch screen
(vi) Joystick: A device specifically used

for playing games.
It can be an alternative to a mouse. It

consists of a base and a stick perpendicular
to the base. The stick can be moved in any
direction, enabling the user to move an object
around the computer screen. A joystick can
perform a similar function to a mouse or
trackball, but is only commonly used for
playing games.
Two types of joystick
(vii) Tracer ball: It is an input device with a small ball that can be moved by passing
the palm of your hand over it. This will
move an arrow on the screen.
It is used to draw designs and to
select options from menu. It is mostly
found on laptop
computers.
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Tracer balls
(viii) Microphone: It is an analogue input device that recognises human voice for data
entry into the computer.
*NB:-An analogue device is a device that recognises data in continuously varying form,
e.g. microphone, wall watches (with minute, hour and second hand), fuel petrol gauge,
speedometer, etc.
A microphone is used in voice recognition systems (voice synthesis). These are
computerised systems that allow users to communicate with the computer by talking
(voice input). Such systems have the following advantages:
The systems are over 90% accurate. They are appropriate for the handicapped, especially
those without hands. They are very fast in entering data and in giving instructions to the
computer. They are speaker independent. They can recognise natural language.
Disadvantages:
Older systems are speaker dependent. They allow the user to speak slowly, using specific
words that were programmed for it to understand.
NB: Multimedia speakers, sound cards, a microphone and voice recognition software are
needed in voice recognition systems.
(ix) Light pen: A ballpoint shaped device used to enter data by writing on an ink pad.
It is also used to make alterations on the screen to the drawings, to write directly on the
screen and to select commands.
Light pen
(x) Kimball Tags: These are punched cards with a magnetic strip which contains
details of a product, mostly clothes in a shop.
(xi) Graphics tablet: Devices used to provide interface for drawing on the screen and
links with the light pen (xii) Webcam: A digital camera designed to take digital
photographs and transmit them over the internet. (xiii) Sensor: an input device that
automatically records data by sensing the environment it is supposed to record, e.g.
humidity sensor.
(xiv) Magnetic Stripes: Magnetic stripes can be seen on train tickets or bank or
credit cards.
(a) Card with magnetic strip (b) Magnetic strip reader
These stripes hold a small amount of data (64 characters) and can be read by a
magnetic stripe reader (card reader) that is connected to a computer system. These
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provide a quick and accurate way of entering details into a computer system and are
simple to operate.
(xv) Smart Cards: Most bank and credit cards are now
smart cards.
Cards have their own processor and memory that can hold up to
64KB of data. The data that is stored can be updated and the
processor can process simple programs.
Smart cards
(xvi) Barcode Reader: These are devices at Electronic Point of Sale terminals
(EPOS) that read barcodes on products for automatic data entry into the computer. Mostly
used in library systems, luggage handling
systems at airports, warehouse stock Barcodes are numbered vertical lines and
control, etc. spaces of varying size on products that
provide data for such a product to the
computer when read by barcode readers.
If the barcode reader fails to read the
barcodes, data is entered manually through
the keyboard by entering the numbers
below the barcodes.
Barcodes
Barcodes have the following advantages:
They are cheap and easy to use. They are very accurate in entering data. They are a very
fast means of entering data since they are an automatic data entry method. Customers
can be served quickly. Automatic reordering of goods in supermarkets is possible.
Automatic stock taking is possible. Need for fewer people in the stores thereby cutting
labour expenses. Out of date items can be automatically identified. There is no need for
supermarket workers to remember prices. It becomes easier to do price changes.
Information found on barcodes includes:
Product name, Price, Check digit, Product number, Country of origin, Manufacturer‘s
number, Weight.
How does the computer system checks that the barcode has been read correctly?
Either the computer performs the following:
Calculates the check digit; remainder = 0 if barcode has been read correctly OR uses the
weights and modulus 11 and use remainder
DOCUMENT READERS
These are devices used for entering data automatically into the computer by reading
through documents. These include:
(i) Optical Mark Recognition (OMR): The Optical Mark Readers use light sensitive
devices to sense pencil marks on a piece of paper for automatic data entry into the
computer. Light is reflected from the document onto the Optical Mark Reader which
records the output. It then records low intensity/zero intensity at certain points. OMR is
mostly used in marking multiple choice exams at ZJC and ‗O‘ Level and reading pupils‘
registers. OMR is fast and accurate in entering data. An Optical Mark Reader is the device
that is used for automatic data entry in OMR systems.
(ii) Optical Character Recognition (OCR): It is the use of light sensitive devices to
recognise alphabetic characters and numbers on a sheet of paper for automatic data entry
into the computer. Mostly used by insurance companies, in billing systems and processing
of Bank Giro-forms. An Optical Character Reader is the device that is used for automatic
data entry in OCR systems.
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(iii) Magnetic Ink Character

Recognition (MICR): A method
of automatically entering data
into the computer by reading
characters on documents past a
magnetised field with iron oxide,
e.g. reading numbers on the
bottom of a cheque.
Advantages of using magnetic
ink on cheques include:
Bundles of cheques can be processed very quickly.
It is very difficult to forge a cheque. The ink can be read by the reader even if the cheque
gets marked or dirty. A Magnetic Ink Character Reader is the device that is used for
automatic data entry in MICR
systems
FACTORS TO CONSIDER WHEN PURCHASING HARDWARE

The following must be considered: Volume of data to be handled. Number of users.
Location of user (in one office, separate office or in completely different locations). Type of
users (used by the public or by technical specialists). Nature of the system (batch, online,
etc). Security features. Software type, etc.
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‘O’ Level Computer Studies Notes – ZIMSEC Syllabus 7014
OUTPUT DEVICES
These are devices used to display and produce data and information held inside the computer,
for example: screen, printer and graph plotters. These are described below:
(i) Printers: A printer is a device that is used to produce hard copies of data held in the
computer. Hardcopy is a document printed on paper. Output from the printer appears as
displayed on the computer screen, thus What You See Is What You Get (WYSIWYG).
Types of Printers
Printers can be classified into impact and non-impact printers.
(a) Impact Printers: these are printers whose write heads hit ink ribbon against paper
during printing, e.g. dot matrix printer. Thus, there is contact between the paper and the
write heads during the printing stage. Examples include drum printers, dot matrix printers,
daisy wheel printers and chain printers. Impact printers have the following advantages:
they are very cheap to buy. They are cheap to repair and to maintain. They can use
continuous paper. They are economic in terms of ink usage.
However, Impact printers have the

following disadvantages: They produce a lot of noise.
They are very slow in printing since most are line printers.
They produce poor quality printout.
Dot matrix printer

(b) Non-Impact Printers: These are
printers that do not produce contact
between paper, write heads and ink
cartridge during printing. Most of the
printers use light and are therefore called
laser printers.
The advantages of laser printers are as
follows: They print at very high speeds
since they are page printers. They
produce high quality text and graphics. They produce less noise than dotmatrix printers
(they are quiet in their operation). Have paper trays both for input and output and therefore
need no supervision once setup.
LaserJet printers
The disadvantages of laser printers are as follows: they are very expensive to buy, they are
large and therefore take up a lot of desk space, they are quite complex and therefore
repair bills can be very high, Multipart stationery cannot be used, Cannot be used with
continuous stationery since they are page printers. *NB: - Printers can also be classified as
page printers (these print one page at a given time and are therefore faster) and line
printers (print one line at a time, very slow). Mostly Non-impact printers are page printers
while impact printers are line printers.
(ii) Screen / Monitor: it is a television shaped device used to display contents on the
computer as soft copy. Soft copy refers to data viewed on the screen. The screen can also
be called the Visual Display Unit (VDU). The screen can differ in terms of resolution, that is
low resolution screens display less number of dots per inch on the computer and therefore
the display will be of poor quality. High resolution monitors are needed mostly in graphics
packages where colour and many dots per inch are needed.
(iii) Graph Plotter: This is a device used to produce high quality drawings in various
paper sizes and is used in Computer Aided Design (CAD).
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Graph plotter
PROCESSING DEVICE
A device used to convert and to manipulate data as per user requirement. The sole
processing device of a computer is the processor, which is inside the Central Processing
Unit (CPU) casing. Processing involves sorting of data, updating records, searching certain
records, adding a sequence of numbers, and others. Functions of the processor include:
Controls the sequence of instructions, Processes all instructions given by the user, Give
commands to all parts of the computer, Carry out data processing like making calculation
to data given by the user.
Most of the computers have micro-processors
(small execution chip found in
microcomputers). With MSDOS (Microsoft
Disk Operating System) computer chips
progressed from 286, 386 and 486
processors. Intel Corporation then developed
Pentium processors, ranging from Pentium 1,
Pentium 2, Pentium 3, Pentium 4 and so on,
with each processor being faster then the
preceding one. Pentium 4 processors have a
speed of about 2.6 GHz. Newer chips are
faster in
Microprocessors processing.
The speed of a processor determines the speed and function of a computer. Until the
1980s, most computers had one processor, but recent ones have two or more processors
(called co-processors), those with two processors are called dual processors. Two or more
processors share loads and therefore perform operations faster. The speed of a computer
is also determined by the clock speed for each microprocessor. This speed is measured
in Megahertz (MHz). The general structure of the CPU or Processor is as illustrated below:
The processor comprises of: Arithmetic and Logic Unit

(ALU) and the Control Unit (CU) and Registers
(a) Arithmetic and Logic Unit (ALU)
- Carries out arithmetic operations like add, subtract,
divide, etc.
-Performs logic operations, like AND, OR,..etc
(b) Control Unit (CU)
- It coordinates and controls all hardware
operations, - It carries out the Fetch-Execute
Cycle.
(c) Registers: High-speed storage area in the
CPU used to temporarily hold small units of
program instructions and data immediately
before, during and after execution by the CPU.
NB: Memory (Main memory): Stores programs and data for programs currently running
on the computer. Main Memory is very close to the processors and therefore the two can
coordinate their activities very fast. - ALU operations on data are first loaded into the

accumulator register, a memory which stores instructions, data being processed and
results of an operation.
The function of the microprocessor is to fetch, decode and execute instructions. This is also
called the FetchExecute cycle.
The Fetch-Execute Cycle
Step 1. Fetch instruction: In the instruction phase, the
computer‘s control unit fetches the instruction to be executed
from memory. Microprocessor gets software instruction
telling it what to do with data.
Step 2. Decode instruction: Then the instruction is
decoded so the central processor can understand what is to
be done. Microprocessor determines what the instructions
mean.
Step 3. Execute the instruction: In the execution phase,
the ALU does what it is instructed to do, making either an
arithmetic computation or a logical comparison.
Microprocessor perforsms the instruction.
Step 4. Store results: Then the results are stored in the registers
or in memory.
Step 3 & 4 are called the execution phase. The time it takes to
complete the execution phase is called the EXECUTION TIME (E-time).
After both phases have been completed for one instruction, they are again performed for the second
instruction, and so on.
The Fetch-Execute Cycle
STORAGE MEDIA
These are devices used to store data and programs for future use.
Methods of storing data:

Refers to ways files and records are stored on a storage media, that is the arrangement of data.
These include:
- Serial Storage: Data is stored as they occur without following any order, as on magnetic tapes.
- Sequential Storage: Data is stored using a predefined order, either in ascending or
descending order of a key field, as occurs on magnetic tapes.
- Direct (Random) Storage: Data is stored in a random way using an index, as on diskettes,
hard disks, CDROMs, etc.
Methods of Accessing Data

These are methods used to retrieve data held on storage media. These include:
(1) Serial Access: Data is retrieved in the order it is stored, reading files one after another
from the first until the required data is found in an unsorted list of records. It is very slow and
time wasting in accessing records far away from the first position but is faster to access data at
first position of the disk. It is used in magnetic tapes.
(2) Sequential Access: Data is retrieved in the order stored, from the first until the required
data is found, using a key field in a sorted list of records, as in magnetic tapes.
(3) Direct (Random) Access: Data is retrieved by going directly to the needed file, as
applied in hard disks, diskettes, CD-ROM, DVD-ROM, Memory Sticks, etc. It is a very fast
method of accessing data.
Storage Capacity
Refers to the amount (volume) of data a device can store. The following storage measurements
can be used:
Bit: The smallest unit of data a computer can store, either a 1 or a 0.
Nibble: refers to half a byte, that is, a group of 4 bits.
Byte: a group of 8 bits representing a character. For example, the letter C is represented by the
byte 01000011.
Kilobyte (KB): this refers to 1024 bytes.
Megabyte (MB): 1 MB is equivalent to 1 048 576 bytes.
Gigabytes (GB): 1024 megabytes (approximately 1 billion bytes)

Terabytes (TB): refers to 1 099 511 627 776 bytes (approximately 1 024 GB)
*NB:-Formatting (initialising) a disk: this is the process of creating new tracks and
sectors on the disk that will be used in storing data. When a disk is formatted, existing
tracks and sectors are destroyed, including the data stored on them, and new ones are
created. After formatting, the disk will be blank. Formatting is done using the FAT or the
NTFS file system. FAT (or FAT16) stands for File Allocation Table:- It is a file system
used by MS-DOS and Windows operating systems to organise and manage files. It is a
data structure that Windows creates when you format a volume by using FAT or FAT32 file
system. Windows will store information about each file in a FAT so that it can retrieve the
file later. FAT uses 16 bit filing system. FAT32 uses 32 bit values and uses drive space
more efficiently and supports drives of up to 2 TB. Storage media is grouped in primary
storage and secondary storage:
1. PRIMARY STORAGE (MAIN MEMORY, MAIN STORE, IMMEDIATE ACCESS MEMORY,

INTERNAL STORAGE)
Refers to a group of chips inside the processing unit where data is held temporarily whilst
processing takes place. Main memory is very fast and reliable to use. Data is instantly
accessed due to its proximity to the processor.
Main storage is used for: Storage of instructions waiting to be obeyed by the computer.
Storage of programs currently being run on the computer. Storage of data currently being
processed. Storage of input data before processing. Storage of output data, waiting to be
saved or output to the printer. Acts as a working area for data currently being processed.
Main memory is grouped in to RAM and ROM.
(a) RAM (Random Access Memory):

A memory chip inside CPU casing used to store data and programs temporarily during
processing.
The uses of RAM are: To store programs currently running on the computer. Storage of data
being processed in the computer. Storage of output data. Acts as a working area for data and
programs.
RAM is volatile, which means that it loses its contents when power is switched off. RAM is
in two forms; that is, dynamic and static RAM. Static RAM is a Random Access Memory
chip whose contents do not change as long as there is continuous power supply. Dynamic
RAM is Random Access Memory chip whose contents can be lost even if there is
continuous power supply. Dynamic RAM needs to be refreshed to prevent loss of data.
The size of RAM also affects the speed of operation of a computer and the number of
programs that can be run on it. RAM size can be 16 MB, 32 MB, 64 MB, 126 MB, 256 MB,
448 MB, 1 GB, etc. The bigger the RAM size, the better the efficiency of the computer and
the bigger the number of programs it can run at a given time.
(b) ROM (Read Only Memory): ROM is a semi-conductor circuit (chip) whose contents
can only be read from and cannot be erased or modified. ROM contents are fixed during
manufacturing, that is, they are hard – wired. These contents can only be read from and
cannot be modified.
The uses of ROM are: Stores the Basic Input-Output System (BIOS-refers to software that
test hardware at start-up, starts the operating system and support data transfer between
devices.) of the computer. Stores control programs for the operation of the computer and
its peripherals. Stores translator programs.
ROM is grouped into:
Programmable Read Only Memory (PROM): This is a ROM chip whose contents can be
changed but only once. It is re-programmable only once.
Erasable Programmable Read Only Memory (EPROM): This is a Read Only Memory chip
whose contents can be erased and modified several times.
Electrically Erasable Read Only Memory (EEPROM): This is a Read Only Memory chip
whose contents can be erased and modified several times using electricity.
*NB:- Firmware (microcode):-refers to coded instructions that are stored permanently in
read-only memory, for example BIOS.

SECONDARY STORAGE (BACKING STORAGE/AUXILIARY STORAGE/EXTERNAL

STORAGE)
These are devices used to store data and programs for future use outside the computer
systems. It is a supplement to main storage. Backing storage is non-volatile. Backing
storage is grouped into magnetic storage and optical storage.
Magnetic Storage
These store data on magnetised field of iron oxide and include magnetic tapes, zip drives,
diskettes, hard drives and flash drives.
(a) Magnetic Tapes: They are similar to a normal cassette tape in shape. They store
data in serial and sequential order. They are mostly used to backup data. Their storage
capacity can be up to 20 GB. Data is also
accessed in serial or sequential order. They can be
used as off-line storage media.
Magnetic tapes have the following advantages:
Data can be arranged in any ordered sequence.
They are re-usable, that is can be overwritten
several times. Suitable for high hit rate processing
systems like payroll, billing systems, etc. They last
for a very long period of time, and thus can be used
to keep historical records. They are very cheap to
buy. They store very large volumes of data, of up to
20 GB.
However, they have the following disadvantages: It takes too long to find (search for)
a needed record in a long list of data records. It is very difficult to update record held in a
Magnetic tape magnetic tape. It takes too long to update records, time wasting.
They are prone to humid (moist) conditions.
(b) Hard Disk (Hard Drive): These are disks

used to store large volumes of data and programs,
including operating systems and are resident in the
CPU casing. Data is stored on tracks in a random
way and data retrieval is in a random way. Hard
disks can store data of up to 300 GB, but ranges
from 2 GB, 8 GB, 20 GB, 40 GB, 80 GB, 120 GB,
etc.
Uses of Hard Disk: Creating backups for data.
Storing communication and applications software.
Storing of the operating system from which the
computer will boot. Transferring large volumes of
data from one computer to another.
Hard disks have the following advantages: It is
easier to access data stored on hard disks. They
have a long life span, of about 5 years or more. Provides direct access to data. It is easier
and faster to update data on hard disks. They are more robust. Have large storage
capacity, about 300 GB or more.
Disadvantages of Hard Disks: Are fixed inside the CPU casing and therefore cannot
be repaired once damaged. Not suitable for processing of files with a high hit rate (they are
low processing disks). Can easily crush if computer is not switched
Hard disc off properly. They are expensive to buy.
(c) Diskette (Floppy Disk): A 3.5 inch and plastic

magnetic disk enclosed in a stiff envelope with a radial
slit; used to store data or programs. They have a storage
capacity of 1.44 MB. They are used as backing storage
for small volumes of data. Data is stored on tracks in a
random way. Direct access to data is provided. Its
features are shown below:
Diagram of a Diskette:

Notes on Diagram
Rigid plastic case: - protects the disk inside from damage. Write protect Window: When
it is open, data cannot be written on disk, unless it is closed. It is a method of preventing
data on disk from being modified.
Disk Label: this is where the user writes some information, for example his/her name, disk
contents, etc.
High Density Window: - indicates that a disk can store data on two sides, thus allowing
more data to be stored on them. 1.44 MB disks are double density disks.
Uses of diskettes are: Creating backups for small amounts of data. Transferring small
amounts of data from one computer to another. Booting up the computer in case of system
failure, for system recovery. Storage of small programs and data.
Advantages of Diskettes: They are portable (easy to carry around as they can fit in a shirt
pocket.). Conceals less electricity. Most are high Double Density Diskettes.
Disadvantages of Diskettes: have very short life span (not durable). Can be affected by
humid conditions. Can easily be affected by dusty conditions. Can easily be damaged if
placed close to the screen for a long time. Takes long to read data into memory than from
a hard disk. Hold very small amount of data, 1.44 MB. Caring for diskettes: Do not place
them near magnetised field or near the computer screen. Keep them free from dust. Keep
of dry place. Do not expose them to direct sunlight.
(d) Zip Drives: Similar to diskettes in shape but does not flop. Data is stored in a random
way. Data is accessed in a random way. Storage
capacity is 100 MB.
Advantages of Zip Drives: They are portable
(easy to carry around as they can fit in a shirt
pocket.). Conceals less electricity. Most are high
Double Density drives. More durable than
diskettes
Disadvantages of Zip Drives: Hold small
amount of data of about 100 MB. Can be
affected by humid conditions. Can easily be
affected by dusty conditions.
Can easily be damaged if placed close to the screen for a long time.
Zip drive
(e) Memory Sticks / Flash Drive: These are small

drives that can be plugged on the Universal Serial Bus
(USB) of the CPU. Provide direct storage and access to
data.
Storage capacity ranges from 1 GB, 2 GB, 4 GB, 8 GB and
32 GB.
Advantages of Memory Sticks: have a long life
span about 3 yrs. Have large storage capacity about 8
GB or more. Provide direct access to data. Very
cheap to buy. Portable since they can fit in a pocket.
Disadvantages of Flash Drives: Older machines have no sockets to plug in
memory sticks. They need software/drivers installed for them to work. They
can get lost easily. Virus spread quickly through them.
Memory stick
1. Bus: A communication line used for data transfer among the components of a computer
system
2. USB: - An external bus that supports Plug and Play installation of devices. Using USB, you
can connect and disconnect devices without shutting down or restarting your computer. You

can use a single USB port to connect up to 127 peripheral devices, including speakers,
telephones, CD-ROM drives, joysticks, tape drives, keyboards, scanners, and cameras. A
USB port is usually located on the back of your computer near the serial port or parallel port.
3. USB port: An interface on the computer that enables you to connect a Universal Serial Bus
(USB) device. USB is an external bus standard that enables data transfer rates of 12 Mbps
(12 million bits per second).
(f) Memory Cards: memory card is like a portable

hard disk that fits into personal computer card slot.
They offer direct access to data, are portable,

can fit even on tablet computers like cell
phones, have large storage capacity of up to 8
GB.
They can get lost easily. Virus spread quickly
through them.
Memory cards
OPTICAL STORAGE MEDIA:

Refers to devices that use light to store data on them and these include Compact Disks, Digital
Versatile Disks, Video Compact Disks, etc
1. CD (Compact Disk): It is spherical disc that uses laser beam technology to read and
write data. It stores data on tracks in a random way. Data retrieval is in random order.
Storage capacity is 750 MB. Writing of data on CD is done by a
device called CD writer/burner.
Uses of compact disks: Transferring data from one computer
to another. Creating backup storage for programs and data.
Booting the computer when loading the operating system or
restoring damaged system files (system repair).
Advantages of CDs: Provide fast and direct access to data.
Has large storage capacity of about 750 MB. Produces high
quality sound and pictures. It is a multi-media device.
Disadvantages of CDs: Can be affected by direct sunlight. Less
durable. They can easily get scratched.
Compact disc
Types of CDs
1. CD-ROM (Compact Disk Read Only Memory) a common form of optical Disks on which
data, once it has been recorded, cannot be modified.
2. CD-W (CD-Writeable) an optical disk that can be written upon, but only once.
3. CD-RW (CD-Rewriteable) on optical disk that allows personal computer users to replace
their diskettes with high-capacity CDs that can be written upon and edited over.
Advantages to schools of storing learning materials on a CD-ROM other than using

the Internet No danger of accessing doubtful websites. Does not take as long to find
required information. Do not have to have a modem. Do not need for a telephone line.
Once CD ROM is bought there is no additional expenditure. Do not have to remember user
id/password. Usually quicker to load material. Information on CD is more reliable
Disadvantages to schools of storing learning materials on a CD-ROM other than
using the Internet CD ROM can be lost easily. CD ROM can be damaged easily. Internet
is up to date while CD ROM is soon out of date. CD ROMs are expensive to replace and to
update. Less information can be stored on the CD-ROM as compared to the internet.

2. DVD (Digital Versatile Disc): Are spherical in shape that can store data on 2 sides.
Stores data on tracks in a random way. Data retrieval is in random order. Storage capacity
is about 4 GB. Writing of data on DVD is done by a device called DVD writer/burner.
Uses of DVDs: Transferring larges volumes of data from one computer to another.
Creating backup storage for programs and data. Booting the computer when loading the
operating system or restoring damaged system files (system repair)
Advantages of DVDs: Provide fast and direct access to data. Has large storage capacity of
about 4 GB.
Produces high quality sound and pictures. It is a multi-media device.
Disadvantages of DVDs: Can be affected by direct sunlight. Less durable. They can easily get
scratched.
Caring for DVDs, VCDs and CDs: Do not expose them to direct sunlight. Do not touch the
recording surface. Use soft marker for labelling and not ball point. Keep the free form dust
conditions.
*NB: - Virtual Memory – Refers to temporary storage (on hard disk) used by the computer
to run programs that need more memory (RAM) than the computer has. For example,
programs could have access to 4 gigabytes of virtual memory on a computer's hard drive,
even if the computer has only 32 megabytes of RAM.
SOFTWARE
Software refers to a set of instructions written in computer language that tell a computer to
perform a specific task, like adding a set of numbers. Without software, a computer will be

useless. Software is grouped into systems software and application software. The diagram
below illustrates branches/groups of software:
Systems Software: Refers to programs that control and manages the performance of all
computer systems. Systems software comprises of: (a) operating systems (b) Utility programs
(c) Translators
1) Operating System: - refers to the programs that supervise, control and manage the
performance of the computer hardware and software in accordance with set objectives, for
example, Windows XP. Examples of operating systems include: Windows 95/98/2000/XP/
VISTA/ Windows 7/Windows 8, Microsoft Disk Operating System (MS-DOS), Unix, Linux,
OS/2, etc.
Functions of the operating system: Controls movement of data to and from peripherals.
Acts as a background on which application programs can run. Manages hardware,
software and memory resources of a computer. Acts as an interface between the user and
the computer. Scheduling and loading of programs to provide continuous job processing
sequence. Provides a log of users for the computer. Handling of errors and correcting them
where possible. Protect hardware, software and data from improper use. Control over the
selection and operation of input, output and storage devices of the computer. Booting and
shutting down the computer.
Features (characteristics) of operating systems: Must be reliable in terms of being free
from errors and handling of all jobs. Must be efficient, that is should be able to use
resources fully ensuring good job processing, response time, turnaround time, etc. Must be
maintainable. Must be small in terms of storage space on the disk.
*NB: Response time – the time that elapses from the moment an instruction is given to the
computer and the time that instruction is carried out.
Turn around time – the time taken from the moment a document is produced by a
computer and the moment it is used as an input document to that computer again.
NB. Most operating systems are written in low level language. This is for them to quickly
coordinate computer activities since they will not be converted as they are already in
machine language. The following must be considered when buying an operating system:
Hardware type and computer design e.g. windows operating system works well on IBM
compatible machines. Applications intended for the computer e.g. accounting, stock taking,
etc. Method of communicating with the computer, that is, use of few or many peripherals
and terminals. Method of operating the computer e.g. multi access, multi programming, etc
TYPES OF OPERATING SYSTEMS

1. Single User Operating Systems: These are operating systems that allow one computer
user at a time in an interactive mode, for example MS-DOS, CP/M, OS/2, etc.
Advantages of Single user operating systems are: They are cheap to buy. They are
interactive, that is, they allow a two way communication between the user and the
computer in a conversational mode. They ensure better security to data since they only
allow one user at a time. They provide simple command language.
Disadvantages of Single user operating systems are: They are very slow in processing
data. Most of the computers are dedicated to one task. The commands are difficult to learn
and to use. Commands are difficult to master.
NB- Control Programs: These are programs that monitor hardware operation on the computer.

- Monitor (supervisor) programs: - These are programs that supervise and manage hardware
and software elements of the computer
2. Time sharing operating systems: This type of operating system allows many
users to use the same processor at a time, using the round robin method by use of time
slices. In Round Robin, each user is given a fraction of a second to use the processor so
that all users seem not to be sharing the processor.
*NB: - Time slice: A brief period of time during which a particular task is given control of
the microprocessor in a time-sharing multitasking environment. A computer's processor is
allocated to an application, usually measured in milliseconds. Time slice is also called
quantum.
Multitasking: It is the concurrent execution of two or more programs on the same computer by
use of time slices.
3. Multi Access / Multi user operating systems: It is when many online users
access one processor at the same time to make use of multi-programming.
4. Multi-programming: This is whereby two or more programs (tasks) are being
processed (run) at the same time on one computer by use of time slices, for example
playing music while typing a document. Programs may take turns to make use of the
processor, thus when one is using the CPU, others will be using the peripherals. It uses
interrupts to pass control from one program to another.
5. Multiprocessing: A type of operating system that allows one computer to have two
or more processors but sharing the same memory, e.g. dual core computers.
6. Batch Processing System: - A system in which data is collected over a long
period of time, put in groups and processed with minimum or without user interaction as in
payroll processing. Jobs can be entered at a remote terminal, that is, without direct
communication with the host computer. Thus batch processing promotes Remote Job
Entry (RJE): which is the entering of data into the computer through a terminal far away
from the host computer.
- For instance, a central computer can process batches of cheques collected from
different branches, mostly during the night. If there are errors, the results will also be
wrong. Batch processing is very cheap to operate and easy to run. Users can also perform
some other tasks while batch processing takes place.
- In batch processing, there is minimum or no human intervention during data
processing period. It is used where large amounts of data is processed and where
processing does not need to be done immediately, e.g. in Payroll processing, water billing,
electricity billing, telephone billing, clearance of cheques, etc).
Advantages of batch processing are as follows: It is less expensive to use. Processing

does not need to be done with anyone present. Users do not need to be specialists in
computers. It allows remote job entry. Disadvantages of batch processing are as
follows: Batch processing systems are not interactive. Data is processed after a long
period of time. No action can be taken if anything wrong happens during processing.
b. Translators: - These are programs that convert source code to object code. Translators
are in two forms, which are interpreters and compilers. These will be covered in more detail
under Programming Languages.
c. Utility Programs: These are programs used to perform specific, useful and frequently
needed tasks in a computer. Utilities include the following:
i. Virus Scan Utility: These are programs that protect computers from virus attacks, for
example Norton Antivirus, AVG, Avast, Esat NOD32, MacAfee, etc.
ii. Sort Utilities: These are programs used to arrange data, files and records into a specific
ordered sequence, for instance in ascending or descending order of a given key.
iii.Debuggers: These are utilities used for assisting in correcting errors in programs.
iv. Dump Utilities: These are programs that assist in copying data from main storage to output
devices and to other storage devices like the hard drive.
v. Editors: These are programs used to make changes to data already held in the computer. vi.
Peripheral Transfer Utility: These are programs used to transfer data from one peripheral
device to another.

vii. System Status Utilities: These are programs that provide information on the state of
files, memory, users and peripherals. viii. File Maintenance Utilities: These are programs
used to reorganise programs and to update them.
APPLICATION SOFTWARE
This refers to programs and their documentation, designed to perform a specific task like
payroll processing, word processing, etc.
Application package (suite):- a collection of application programs purchased as one package,
for example Microsoft Office 2010.
Integrated Package: A collection of a word processor, spreadsheet, database and presentation
packages bought as one package, for example, Microsoft Office 2010.
Advantages of Integrated Packages are: It is cheap to buy as compared to buying single
application programs at a time. Programs have been tried and tested and therefore are
free from errors. Programs are designed in a similar way, making it easier to learn others if
you are able to use one of them. Programs are easier to use and to learn, for example,
when designing a database using Microsoft Access. Regular updates are provided on the
internet or on disks.
Disadvantages of integrated packages are as follows: They are not tailored for
individual user requirements. Organisations purchasing them have little or no control over
their use. The packaged programs can only be modified by the programmers (owners).
Most of the need regular updating, which may be expensive.
Methods of Acquiring Software

1. Off-the-Shelf: This refers to buying generalised software like Microsoft Word from
software vendors. Generalised (generic) software refers to application programs
designed for use in a number of organisations without problems, for example Microsoft
Word. A software vendor is an organisation that specialises in selling generic software.
Advantages of generic software: Cheaper than custom written (tailor made) packages.
They are immediately available in shops. They are tried and tested and therefore are free
from errors. Documentation is always provided in form of manuals, user guides and
tutorials that may be in soft or hardcopy. Training courses can be available from other end-
users. Technical support is always available from other users and from the internet. Other
users of the package can be consulted before purchasing or when a problem occurs.
Upgrades are always available every year or two. It is easy to share files produced by the
software with others as chances are they also have the software available to open the file
Disadvantages of Generic Software: May not meet the individual needs of an

organisation. May not run on the organisation‘s hardware. May not interface with other
software already in use in the organisation. Organisations purchasing them have little or no
control over their usage. Organisations purchasing them have no right to modify them. The
software can be very sophisticated and will usually include large sections that you will
never use (e.g. Excel or Word)
2. Tailor-made Software (bespoke): These are programs specifically designed to

meet the needs of only one organisation, for example a bank. The organisation would
employ or hire an analyst / programmer who will first asses the needs of the organisation
before designing a program that will solve the problems of the organisation. Easier and
more intuitive to use. You will receive much better support and can in many cases talk
directly to the developers concerned

Disadvantages of Tailor-made software: It is very expensive to develop. They take too

long to develop and to implement. If you pick the wrong developer you could end up with
an application that is unstable, unreliable and full of bugs
*NB: A programmer is a person who specialises in designing, coding and testing

computer programs. Software House is an organisation that specialises is developing
software; this includes both generic and tailor-made.
Special Purpose Application Software: - These are programs designed for one specific
business purpose, for example Pastel for accounting purposes.
Advantages of Generic Software Over tailor made software: Off - the - self software is
cheaper to buy while tailor-made software is expensive. Generic software has been tried
and tested hence free from errors while tailor-made software may have some errors.
Generic software is easier and faster to implement while tailor made software takes long to
implement. Generic software is used by many organisations; therefore users can share
information on its usage while tailor-made software is only used by one organisation.
Generic software has regular updates available for download on the internet while tailor-
made software does not. Advantages of tailor made software as compared to Generic
Software: Tailor-made software is designed to meet the requirements of an organisation
while generic software might not meet the needs of an individual company. Organisations
have full control over tailor-made software as compared to off-the-shelf software which is
controlled by the programmers.
TYPES OF APPLICATION SOFTWARE:
These include:
1. Word Processing Packages: These are application packages used for creating,
editing and formatting text documents like letters and reports. Word Processing packages
include Microsoft Office Word, WordPerfect, WordPro, Notepad, etc. Word processing
packages have the following advantages over the typewriter: Produces more attractive
documents. Word processors are less noise than typewriters. Documents can be edited
and formatted before printing, which reduces spelling and other typing mistakes on printed
documents. Typed documents can be stored in the computer for future use. Document
layout can be viewed on the screen before printing and can be changed easily. A word
processed document can be printed more than once. Other text and diagrams can be
added without the need to retype the document. Word processors can move some parts of
text to another part of the document easily. They have the ability to delete words,
sentences and paragraphs. They are less manual than typewriters.
*NB: Editing: the process of correcting mistakes in a document, for example, spelling mistakes.
Formatting: making a document look more attractive by bolding, underlining, inserting borders,
etc
2. Spreadsheet Packages: These are application programs used to manage and

analyse statistical, numeric and financial data, for example Microsoft Office Excel, Lotus 1-
2-3, SuperCalc, etc.
3. Presentation Packages: These are programs used for designing slides for a
presentation to an audience, for example Microsoft Office PowerPoint, Lotus Smart Suite,
etc. Presentation packages include text, pictures, sound, animation, graphics and tables,
thus being multimedia. Presentations are colourful and attractive. Speakers and projectors
are needed. Presentation packages have the following features: Have Clip art. Can
accommodate images and graphics. Can use sound, video and animation. Incorporate
Word Art. Have facility to insert charts and graphs.
*NB: Animation: - Creating illusion of moving sequence using a series of still images as done in
movies and cartoons.
4. Database Packages: Refers to programs used to create databases for storage and
management of a collection of data related to a particular subject, for examples Microsoft
Office Access, Dbase IV, etc
5. Graphics Packages: Refers to programs used to create and edit graphs,

diagrams, drawings, charts and plans for buildings, for example Microsoft Paint, Harvard

Graphics, Corel Draw, Real Draw, etc. Computer graphics are images designed for logos,
commercial and news inserts during television advertisements or transmission.
6. Communication Software: These are programs that allow users to communicate

on networked computers and to log on to the internet, for example TCP/IP software, Client
– server software, etc.
*NB: - Log On: to provide a username and password for the user to gain access to a computer
or computer network.
7. Desktop Publishing (DTP) Packages: It is an extension of word processors that

incorporates images and text for creation of attractive and professional documents for
publication purposes, and these include Microsoft Publisher, PageMaker and
QuarkXPress. DTP is used to create brochures, magazines, wedding cards and news
letters.
Features of DTP include: They have a graphic program for inserting graphics in the
document. They have a page composition program. They incorporate columns on one
page. They have frames for positioning texts and graphics. They have templates used for
recording document properties like page size, margins, etc. They have style sheets used
for making consistent main texts, headings and subheadings.
Requirements for DTP:
(a) A Scanner: - for capturing images or hand drawings on paper, for example
photographs (b) High Resolution Monitor with graphics capabilities: - For viewing
publication during design stage.
(c) Colour Printer: For printing high quality and colourful documents.
(d)Digital camera: - for taking and storage of photographs that will be incorporated into the
computer.
(e)Keyboard: For typing in text
(f) Mouse: - For adjusting size of pictures and for drawing purposes.
(g)Desktop Publishing (DTP) software.
Advantages of Desktop Publishing: Users have more control over text layout compared
to word processors especially over formatting and layout of text. Lots of different files can
be brought together on the same document. Produces colourful and attractive documents
for commercial purposes like brochures.
8. Authoring Packages: Software that can be used to develop interactive computer
programs without the technically demanding task of computer programming. Also used in
multimedia presentations. These programs can be used for developing databases and
material for Computer Aided Instruction (CAI).
*NB: - Specialist Packages for Business: These are packages for use in a specific
business environment, for example, Pastel for accounting purposes.
*NB: - Install: - to add programs to the computer. Therefore to uninstall is to remove programs
from the computer.
Factors to consider when purchasing an application package:

Application intended for. Easiness of installation. Mode of processing (single user, multi
user, etc). User friendliness. Availability of support personnel. Availability, readability and
clarity of documentation. Memory requirements. Hardware requirements.

TYPES OF SYSTEMS
1. Real Time Processing System: - An online system in which individual, discrete
transactions are processed as they occur to influence the activity currently taking place, as
in airline reservation. Results of the process are produced immediately. The system
response quickly and give feedback of a request. Thus the system is interactive in nature.
Such systems include airline reservation systems, hotel reservations, stock control, etc. 2.
Transaction Processing System: A mode of processing whereby only individual items of
data need immediate processing e.g., processing of salary of one worker only in an
organisation, airline reservation, balance enquiry at an ATM, etc. Transaction processing‘s
requirements include: A large quantity of hardware support. Large and fast main storage,
over 1 GB. Large and fast backing storage like hard drives of about 300 GB. Efficient
communication equipment like fibre optics, satellites, etc. Efficient, secure and reliable
operating systems. However, transaction processing systems are very expensive to run.
3. On-Line System: A system that is directly linked to the host computer for real-time
communication and provides interaction between the user and the job, as in POS terminals
in supermarkets. In networked computers, the terminals must be directly linked to the host
computer. Examples include ATM systems in banks, airline reservation systems. Online
systems can just be for information retrieval. Information retrieval systems are there for
users to access certain information promptly as on the internet. In contrast, offline
systems are computer systems that work without being directly connected to the host
computer.
4. Network Systems: - A system in which processing is carried out independently in
more than one location but with shared and controlled access to some common facilities
like file storage.
5. Control System: - A system in which one or more computers are used to monitor
the operations of some non-computer equipment like in oil refineries. Control systems
involve monitoring and logging of physical quantities, provide an analysis of performance
and allows some user interaction. Feedback is an essential element as well as timing.
Most control systems are real-time systems, e.g. oil refining, chemical processing, traffic
control, etc.
6. Automated Systems: - These are control systems that are dedicated to one
particular task and lack the ability to collect and analyse data as in digital cameras. They
do not allow for or act on user interaction, e.g. washing machines, cameras, watches. Most
control systems have embedded computers systems inside them.
7. Multimedia Systems: - Are systems that enable presentation of data in a number
of formats like sound, pictures, films, video, etc. A computer that can be referred to be a
multimedia system should have at least a CD – ROM/DVD-ROM drive, speakers, large
RAM size, large disk storage space, sound card (device for recording and playing back
music), video card and multimedia software like Windows Media Player
8. Distributed (decentralised) Systems: A system whereby processing is done
independently in more than one location but with shared and controlled accessed to
common facilities, like file storage as applied in departmental shops. These systems are
normally found in departmental shops, bank branches that will be linked together, etc.
Advantages of distributed systems: Users feel more involved and responsible and this
increase motivation. Systems often meet user specific needs and requests for changes are
more readily met. Costs of physical and electronic movement of data are reduced. The
total breakdown of information processing disappears. Disadvantages of distributed
systems: There is often lack of coordination and control. It is difficult to impose
standardisation, adequate security measures and sharing of data and knowhow. Difficult to
obtain integrated information for top management. Duplication of data is rampant.
Excessive investment in hardware, software and personnel is involved.
9. Centralised systems: This is whereby processing is carried out at one central
location for an organisation with a number of branches. Users in other locations can view
data and utilise it but with limited capabilities. Centralised processing has the following
advantages: Hardware within the organisation will be compatible and can be linked. The
organisation gets better deals in terms of maintenance contracts. Employees do not have
to learn new systems when they move from one department (or branch) to another. It is
easier to coordinate staff training courses using the same software and hardware for all
departments (or branches). There is better control over use of unlicensed software. Data
can be exchanged easily between similar types of hardware and software

Disadvantages of Centralisation: Requires high initial capital investment of sophisticated

equipment, operating systems, well developed communication systems and complex
application packages. Requires highly qualified and experienced personnel to run it. A
system failure will paralyse the entire system unless expensive backup system is provided.
Users feel not being fully involved and therefore are not motivated.
The choice of processing depends on:
- Cost of hardware: online systems are more expensive to install, including installation of
communication systems like telephones and satellites.
- Volume of data involved: batch processing is appropriate where very large data is handled.
- Frequency of data change: banks need online systems for customer data changes more
frequently than in payroll processing systems.
COMPUTER NETWORKS
Definition of Terms
a. Network: A connection of computers for them to share data and resources like a printer.
b. Data communication: The process of transferring data through networked computers
c. Information Superhighway (ISH): A global network of computers for moving huge
amounts of information via satellite and cable connection. Information found on ISH
includes home shopping, entertainment, news, software downloads and help, online
banking, stock market dealing, jobs, (vacancies), university placements, etc.
d. Information Technology (IT): - The use of computers in information handling and
communication.
e. Information Age: A period beginning in the last quarter of the 20th century when
information became easily accessible through publications and through the manipulation
of information by computers and computer networks.
f. Broadband: a communications network that provides for high quality and high speed
voice, data and video transmission usually over wireless networks or over high
bandwidth media like fiber optics and satellites. g. Global Village: the use of the internet
to access information from any part of the world.
h. Information and Communication Technology (ICT): The use of computers as a tool for
information communication, for instance through e-mails, cell phones, etc. For companies that
invest in ICT:
They should make sure that electricity is always available, faults in software may lead to
loss of customers and employee morale, inadequate hardware may lead to a bottleneck in
flow of information in the organisation, managers may be overloaded with information
making decision making difficult.
Advantages of Networking
Expensive peripherals like printers and scanners can be shared between users. Messages
can be sent easily and faster between users whether on WAN or LAN. Avoids duplication
of information as users can access the same file on the network. Network software can be
purchased cheaply than buying individual packages for each computer. It is possible to
access data or programs from any terminal or workstation. Data and programs can be
stored centrally making it easier to maintain and backup. Users can be easily prevented
from accessing files not intended for them. Allows sharing of files, software and data held
in computers. Allows emails to be send between users.
Disadvantages of Networking
Sophisticated equipment is needed, which may be expensive to buy. Security of data can
be a problem due to hacking. Wiring can be expensive both to buy and to install; wiring can
be sunk on the ground to avoid trailing cables. If a server breaks down, the whole network
becomes unusable. Networks need experienced network managers, who will be highly
paid to keep the network running.
TYPES OF NETWORKS
Computer networks are grouped into Local Area Networks (LAN) and Wide Area Networks
(WAN) and these are described below.
1. LOCAL AREA NETWORKS (LAN)

This is the connection of computers over a very small geographical area, like in a single
room. Other LANs can link different departments (e.g. Sales, Accounts, Warehousing,

Despatch, etc) within an organisation‘s complex. However, if an organisation uses internet

service within its restricted private Local Area Network, such a network is called an Intranet
(private network).
NB: Intranet is a private organisation‘s network that uses internet technologies for the benefits of
such an organisation.
Extranet: an extension of the intranet giving authorized outsiders controlled access to the
intranet.
REQUIREMENTS FOR A LAN CONNECTION

A. Hardware Requirements
1. Host computer / Server: This is the main computer that control and manage other computers
on the network.
2. Terminals: These are computers that are on the network and are linked to the host computer.
If the terminal has its own processing and storage capabilities, it is called an intelligent
terminal. However, if the terminal does not have its own processing and storage facilities and
relies on the host computer for it to work, it is called a dump terminal.
3. Network cables: These act as pathway for data from one computer to another. Cables can be
coaxial, fibre optics, twisted pair, etc. However, some networks are now using wireless
technology and these are called Wireless Local Area Networks (WLAN). WLAN uses radio
signals and therefore no cabling is required.
4. Hub: a device used as a connection point for devices and computers on a Local Area Network.
5. Network cards for each computer/terminal:- a device that identifies computers to the network,
where network cables are plugged on the computer
6. A bridge can also be connected to link your network to another network and is an optional
requirement.
The diagram below shows the
structure of a LAN that can be
connected to another network.
SOFTWARE REQUIREMENTS
FOR A LAN CONNECTION
1. Communication
software like TCP/IP –
Transmission Control
Protocol Internet Protocol. A
protocol is a set of rules
followed by devices when
they are communicating.
- 2. Network operating system:
manages the network and network devices
NETWORK TOPOLOGY (CONFIGURATION)

This refers to the shape of the network. The common network topologies are:
1. Ring Network:
Computers are connected together to form a circle and uses a token when transferring data.
Information travels in one direction only. Information moves around the ring in sequence from its
source to its destination.

The diagram below illustrates the physical

configuration of a ring network:
Advantages of Ring Network
- If one computer breaks down, others
will remain working as they have their own
processors and storage facilities.
- Data processing is faster as each
computer processes its own processor.
- Has very high data transfer rates.
- Uses a token to avoid data collision or
loss
Disadvantages of Ring Network

- If one computer breaks down, the
whole network is disrupted.
- Its requirements are expensive, that is
buying several computers with processors and
storage facilities.
- It is difficult to link the computers
together.
- Difficult to add another computer without disrupting the networking.
- One may not send data when another node
(computer) is still sending its own data.
2. Star Network:
Computers form a star shape with host computer
at the centre, as shown below:
Advantages of Star Network
- If one terminal breaks down, the network
is not affected.
- If one terminal breaks down, others will
remain working.
- It is cheap in terms of requirements since
only the host computer can have a processor and
storage facility.
- It is very easy to install.
- Management of data is easier as this is
done centrally.
- It is very fast to process data.
- Easier to add new workstation without
disrupting the network.
- No problem of collision of data since each
terminal has its own cable to the host computer.
- Gives consistent performance even when the network is heavily utilised.
- More secure than other network topologies
Disadvantages of a Star Network

If the host computer breaks down, the whole network will be affected. If the host computer
is down, all the terminals will not work as they depend on the host for processing and
storage. It requires a lot of cabling, which might be expensive.
3. Mesh Network

A network in which each computer serves as a relay point for directly sending information
to any other computer on the network. No central device oversees a mesh network, and no
set route is used to pass data back and forth
between computers. Thus, if any one
computer is damaged or temporarily
unavailable, information is dynamically
rerouted to other computers—a process
known as self-healing
Advantages of Mesh Network

- If one computer breaks down, others will
remain functional.
- If one computer breaks down, the network
is not disturbed.
- Computers have their own storage and
processing capabilities.
Disadvantages of Mesh Network

- Expensive to buy
computers with their storage
and processing facilities.
- Too much cabling is
involved, which may be
expensive.
4. Bus(Linear/Multi-
drop) Network:
Computers are connected
together through one main
cable and all computers all
signals transmitted by any
computer connected to the network
(a) Bus: the dedicated and main cable that connects all workstations and other
computer devices like printers.
(b) Nodes: these are connection points for workstations and the bus.
(c) Terminator: devices that prevent data in the bus from bouncing back, causing
noise and prevents data from getting lost.
Advantages of Bus network

If one workstation breaks down, others will remain functional. If one workstation breaks
down, the network remains working. All computers have processing and storage
capabilities. It is cheap to install due to less cabling. Easy to add workstation without
disrupting the network.
Disadvantages of Bus Network
Computers cannot send data at the same time or while there is data being transferred in
the bus. Can cause collision of data during transmission. It is slow in transferring data. Its
requirements are expensive, that is computers with their own processors and storage
facilities. The system will be down if the main cable (bus) is disrupted at any point. Less
secure
5. Point – to-Point Connection

Point-to-point topology is the simplest, consisting of two connected computers

2. WIDE AREA NETWORK (WAN)

Refers to the connection of computers over a large geographical area, often over 1 km, e.g.
covering the whole district or province. Internet is also part of WAN. WANs can also be
wireless.
Hardware Requirements for a WAN

i. Modem (Modulator Demodulator):- a device that converts analogue data to digital form and
vice versa, often for internet connection using a telephone line.
2. Communication link: Acts as a transmission media for data, e.g. telephone line, satellite
transmission, etc.
3. Network cards for each computer:- a device that identifies computers to the network,
Software Requirements for a WAN

i. Communication Software like TCP/IP – Transmission Control Protocol Internet Protocol.
ii. Web Browser: refers to software used for opening web pages on the internet, for
example Microsoft Internet Explorer, Netscape Navigator, Mozilla Firefox, etc.
iii. Search Engine: Software used for searching data and websites with needed data from
the internet as per user request. Examples of search engines includes Yahoo, Google, etc iv.
Network operating system: manages the network and network devices.
THE INTERNET
It is a global connection of computer networks.
Hardware Requirements for an Internet Connection

1. Modem (Modulator Demodulator):- a device that converts analogue data to digital form
and vice versa, often for internet connection using a telephone line. Alternatively one may
acquire a GPRS (general packet radio service) modem
2. Communication link: Acts as a transmission media for data, e.g. telephone line, satellite
transmission, etc.
3. Network cards for each computer:- a device that identifies computers to the network,
Software Requirements for an Internet Connection

1. Communication Software like TCP/IP – Transmission Control Protocol Internet Protocol.
2. Web Browser: refers to software used for opening web pages on the internet, for example
Microsoft Internet Explorer, Netscape Navigator, Mozilla Firefox, etc.
3. Network operating system: manages the network.
Other requirements
1. An internet account: a unique personal identifier given by the Internet Service Provider
(ISP). An ISP is an organisation that links users to the internet, for example, Mweb, Ecoweb,
Africaonline, Yahoo and Google Inc. The internet has become a source of a wide range of
information globally.
Advantages of the Internet as a Source of Information

Can be accessed from anywhere in the world. Information on the internet is up-to-date.
Multimedia can be used. Huge amounts of information can be accessed; e.g., magazines,
encyclopaedia, dictionaries, newspapers, textbooks, etc. Search engines are available to
assist in finding information. Using emails you can access experts from all over the world
on certain subjects.
Disadvantages of the Internet as a Source of Information
Equipment and connections needed are very expensive (computers, modems (ISDN
adapters) ISP, telephone). One needs knowledge to perform searches effectively. Problem
of hackers. Breaches of copyrights are very common. Rampant spread of rumours on the
internet. Spread of pornography to young people. Leads to loss of privacy. Some people
become internet addicted and tend to interact with computers more than with human
beings. Credit card fraud is rampant.
Services Provided By the Internet

1. Electronic Mail (E-Mail): These are written messages send electronically over networked
computers. Inorder to send and receive e-mails, the following is needed.
(a)An internet connection
(b) An E-mail Address: This is a unique identifier of the storage location of a person‘s
mailbox. An e-mail address is made up of two parts that are separated by the ―@‖
symbol, for example, kapondenit@gmail.com. The first part (kapondenit) is the
username and is used to identify the name of the person or organisation that has the
mailbox. The username is unique. The second part (gmail) is the domain name and is
used to identify the server where the person has a mailbox. The other part (the one after
the dot (.) indicates the domain type e. g
. com – commercial organisation
. edu – educational organisation
. org – non-profit making organisation, etc
An e-mail address should be known by many people so that they will know the address
where to send the emails. Every mailbox is protected from illegal access by use of
password. A password is a secret group of alphanumeric characters used to protect a
document from unauthorised access.
NB. When creating an e-mail, one is requested to enter the password twice in order to verify if it
is the one you intend to use.
Mailbox: - An electronic folder used to store electronic mails. It contains the inbox which
contains incoming mails and the outbox, which is used to save outgoing messages.
When sending an email, the user first logs on to email address, compose the message and
then send it by clicking on the send button. The computer processes involved after the
user presses the send button are as follows:
The message is transmitted to the sender‘s ISP/central host computer. The message is
stored on a central host computer. The message is transmitted to intermediate computers.
The message is stored on the intermediate computers. The message is received by the
addressee‘s host computer/ISP.
The addressee logs in to a local computer and receives the mail
Advantages of e-mails as compared to ordinary mails
It is very fast in sending messages (can be delivered promptly while ordinary mails can
take days to reach their destination). It is very cheap to send e-mails since there is no need
for envelopes, stamps, paper and pen, which are needed in conventional mail. They are
reliable since e-mails rarely get lost. E-mails are time independent as they can be send
any time of the day other than conventional mails which can be send during the normal
working hours. E-mails allow multiple addressing, that is, one e-mail message can be send
to several recipients simultaneously without having to retype it. E-mails can be saved for
future use or reference. E-mails are more convenient to use as there is no need to travel
to the post office or to shops to buy stamps and envelopes. In e-mails, attachments in form
of reports, scanned documents, pictures and curriculum vitae can easily be attached to the
e-mail.
Disadvantages of e-mail
Not everyone has equipment to send e-mails. Junk mail (spam) is a problem. You waste a
lot of time looking through mails that are just adverts. E-mails are not as secure as
traditional mails. The system relies on people checking their mails regularly. Old people

feel left out as they consider themselves too old to learn. Equipment used to send and
receive e-mails is very expensive as compared to traditional methods.
However, despite the increase in the use of e-mail, there has been a sharp increase in the
amount of paper used. This is because: People print copies for meetings and then destroy
them afterwards, but if needed again, print out another copy. Some people find it difficult
reading large amounts of text on the screen. People often e-mail colleagues rather than
use the phone who then print out the document.
2. Teleconferencing: A method of conducting discussion with several people in

different locations using the telephone.
3. Video conferencing: Conducting meetings with several people in different

locations and seeing each other on the screen of networked computers. Delegates do not
need to leave their homes or work places. Video conferencing requires the following:
A computer with a codec. Video cameras. Microphone. Speakers. Large and high
resolution monitor. An integrated Services Digital Network (ISDN) line with a high
bandwidth to transmit video data at fast speed. Sound card. Video card
Advantages of tele and video conferencing

It cuts transport cost incurred in travelling to the venue of the meeting. Reduces costs
involving paying hotel bills and meals for the delegates. Saves time spend in travelling to
the venue of the meeting. It becomes safer for employees since no travelling is done (no
travelling accidents). There is no need for delegates to leave home/office. It becomes
easier for several delegates to take part simultaneously.
Disadvantages of video and tele-conferencing
Communication expenses are very high. Hardware and software requirements are expensive.
People will lack personal contact and will socialize less.
4. View data (videotext) systems: These are interactive systems on which users view data
when they access specialized databases like Prestel. The requirements include the telephone
line or cable TV, specialized keyboard and a Television set. Information on the database is
provided by companies that advertise their products like news, weather reports, and so on. View
data systems have the advantage that they are interactive and the service is provided for free to
the public. However, its requirements are expensive.
5. Teletext: It is a broadcast service that comes as a television transmission. It is cheaper

than the internet service. However, it is non-interactive.
6. Facsimile (Fax): A method whereby output from a scanned document is send over
telephone line and reproduce on a fax machine on the receiving end. Fax method has the
following advantages:
It is very cheap to send messages. It is very easy to use. It is a very fast method of sending
messages.
However, it has the following disadvantages:
Its requirements are expensive (fax machine). There must be a person at the receiving end to
attend to the fax when receiving messages.
The use of fax, e-mail, view data, teletext, teleconferencing and video conferencing in an
office brings about an electronic (paperless) office. An electronic office is an office in which
the storage and processing of data as well as communication are done electronically. An
electronic office is efficient because: Communication is easier and faster. Less paperwork
is involved. Current and up-to-date information is provided. Ensures a clean office
environment.
However, it is very expensive to setup and maintain an electronic office.
*NB- The use of computers to perform all clerical and office duties is called Office Automation.
Tele and video conferencing as well as networking bring about tele-commuting (tele-
working). Telecommuting is carrying out work without leaving home. Communication is
done through networked computers. Requirements for telecommuting includes: modem,

very fast communication links (for example telephone line), computers, internet services,
etc.
Benefits of telecommuting
Easier to concentrate on work in a quiet environment than in a noisy office. It saves time
spent in travelling to the work place thereby increasing productivity. It cut costs involved in
travelling to work place. The employer saves costs of office space and overheads like
water and electricity. People can be recruited from a wide geographical area. People with
disabilities like the handicapped can be employed. People in different locations can work
as a team.
Disadvantages of tele-commuting
Workforce not in office is difficult to control. Workers would not understand corporate goals
and will not be loyal to the organisation. Employees feel isolated and miss the environment
of an office full of colleagues. People may find it difficult to work in teams. It is difficult to
separate work from home duties while at home. Unions find it difficult to mobilise workers
for demonstrations and strike.
OTHER INTERNET ACCESS SOFTWARE AND SERVICES

1. Web browser – software used to download and view web pages from the World Wide
Web (www). A web page is a site on the internet that provides information about an
organisation. The World Wide Web (www) is a group of websites on the internet. Web pages
can be created using any of the following software: HTML (editor), word processing, desktop
publishing software, web publishing software, presentation software. The web developing
software should have the following features:
Feature for changing the background colour or background image on a page. Feature for
formatting text (size, font, colour, bold, italic, underline etc.) or frames. Able to work with
tables. Features for inserting graphics/pictures/sound clip/video clip/animations. Features
for working with links/creating buttons/list box. Features for switching to a browser to check
the appearance of a page. Use templates. Use auto tags.
NB. Hyperlink :- an HTML page on the World Wide Web. The websites must be stored on a
server provided by the Internet Service Provider (ISP)
2. File Transfer Protocol (FTP): program that allows users to transfer files from host
computers on the internet to their personal computers.
3. News groups: a global electronic bulletin board system in which users exchange
information on different topics.
4. Entertainment: the internet provides an option for users to download and listen to
music, newspapers, radio stations, etc.
5. Internet Shopping: (Internet buying, electronic commerce, online shopping): The

internet provides a facility for customers to purchase products from the internet without visiting
shops. Credit cards are used in internet buying.
Advantages of buying from the internet

To the customers
Programs are available to search for the cheapest products on offer. Customers have more time
to choose.
Shopping is done any time of the day, thus providing a 24 hour service. A wide choice of
products is available. Shopping can be done by setting up a file. It is very convenient to
use as customers do not leave their homes for shopping. It cut travelling costs to the
shops. Customers do shopping without being jostled by crowds. There are less cases of
impulse buying. Product reviews are obtainable before purchase. Goods and services
usually cheaper on the internet. Customer need not to go to shop and therefore save
travelling time.
To businesses/shop managers

Business is carried out any time of the day (provides a 24 hour shopping service).
Increases sales due to greater number of customers from all over the world. No wastage
space for goods is involved. Ensures huge saving on overheads like rent, warehousing,
employee facilities. More goods can be made available. It is cheaper to use as there are
no leaflets, pamphlets, etc. Can reduce the number of shops on the streets. Organisations
can employ fewer workers thereby cutting labour costs. No need to travel to the shop as
business can be run from home.
Disadvantages of buying from the internet

To customers
There are chances of losing money through credit card fraud and hacking. Customers lack
interaction with others. Customers fear of rogue companies (customers may not receive
the goods). Customers cannot physically see the goods before purchasing. Not everyone
has a computer and is connected to the internet. Not everyone has credit cards. Problem
of spam (Unwanted e-mail, usually of a commercial nature sent out in bulk). Customers
cannot have the goods immediately.
To businesses
Increase in cases of industrial espionage. Industrial espionage involves selling of
company secrets by employees to rival companies and the use of destructive methods by
competitors to destroy other organisations.
EFFECTS OF E-COMMERCE TO THE COMMUNITY

Loss of jobs as some traditional shops and banks close. Lower profits for companies that
do not engage in ecommerce. Decline in leisure shopping as goods are bought on-line.
City centres become deserted as shops and banks close down. The gap between the rich
and the poor widens as the rich get savings from shopping on-line. More people choose to
interact with computers rather than with other people. Increase in small businesses. Less
pollution. Less travelling
THE CASHLESS SOCIETY

This refers to the use of electronic commerce thereby reducing handling of hard cash
amongst individuals. However, it seems impossible to completely have a complete
cashless society. A cashless society has the following benefits:
More convenient to pay bills, mortgage loans, gas, phone and electricity bills since these
are paid automatically. Customers no longer need to carry large sums of money thereby
reducing cases of robbery. Customers no longer need to queue on banks to get cash.
However, a cashless society will have the following problems:

Credit is normally given only to those who are working and have a steady source of
income. People will spend more than they can afford thereby getting into debt. Wrong
information about individuals is kept as more information about people is kept in computers
for their credit rating. It is difficult for individuals to track how much they spent.

DATA COMMUNICATION
This deals with the means of sending and receiving data on networked computers. Transmitted
data can be in analogue or in digital form.
Digital Data: Data is in discrete value, that is, in ones and zeros.
Analogue Data: Data is in continuously varying form, e.g. human voice.
Synchronous and asynchronous Transmission

Synchronous Transmission: This is whereby data is sent in blocks (packets) at any given
time. This method is faster in transmitting data.
Asynchronous Transmission: This is whereby data is send character by character over a
transmission channel. This is much slower as compared to synchronous transmission.
Transmission Modes
Transmission modes include Simplex, Duplex (Full duplex) and Half Duplex
Simplex Transmission Mode Half Duplex Transmission Mode Duplex Transmission Mode
Diagram A B C
Simplex Mode: This is a mode of data transmission in which data travels only in one direction.
Thus one computer acts as the sender and the other as a receiver. See diagram A, above.
Half Duplex: This is a transmission mode in which data travels in both directions but not
simultaneously. See diagram B above. The receiver waits until the sender has finished sending
data in order for him to respond.
Duplex/Full Duplex: This is a transmission mode in which transmission is possible in both

directions simultaneously. See diagram B above. There is no need for one to wait until the
channel is free from data.
Transmission impairments
This refers to change in signal form as it propagates through the transmission channel.
Transmission impairments include:
Attenuation: The loss of signal power as it moves through the transmission channel.
Noise: Occurs when an unwanted signal from other sources than the transmitter enters the
transmission channel.
Multiplexing
This is a method of allowing multiple signals to share the same channel, reducing too much
cabling, as shown below:
A multiplexer is used in
multiplexing. A multiplexer is a
device that joins two or more
channels into one channel
while the de-multiplexer is
responsible for splitting a
channel into a number of them

for easy transmission to the intended destination.

Bandwidth
Refers to the caring capacity of a transmission channel (measured in bits per second: bps). It
determines the amount of data a channel can transmit at a given period of time.
Transmission Media
Refers to forms of media through which data is transferred from one point to another. These
include:
1. Twisted Pair: These are cables with two copper wires of about 1 millimetre thick.
The wires are twisted to avoid crosstalk. Twisted pair is very cheap to buy and offer good
performance over short distances. Disadvantages of twisted pair: Twisted pair is very
cheap to buy. Has big attenuation. Has low bandwidth
2. Coaxial cable: It is a stiff copper wire surrounded by an insulating material. It has

less attenuation than twisted pair, has high bandwidth and has low error rates. However,
coaxial cable is expensive to buy and is stiff, making it difficult to handle.
3. Fibre optics: A media that uses light to transmit data. It has less attenuation, has
very high bandwidth and cannot corrode (not affected by corrosion), it is thin and therefore
has less weight. However, fibre optics is very expensive to buy and is uni-directional
(travels in one direction only)
4. Infra-red waves: Refers to data transmission in form of waves as through some

remote controls of televisions. It has enormous bandwidth. However, infrared waves do not
travel through obstacles like buildings, they only work for very short distances, affect eyes
and consume a lot of power.
5. Satellite transmission: These include earth stations which communicate with

geostationary satellites (36 000 to 80 000 km above the earth. These have high bandwidth
and support very long distance communication. However, they have big attenuation and
are slow in sending messages.
WIRELESS COMMUNICATION
This is a method of networking computers and computer devices without the use of
cabling, e.g. using blue tooth, radio, optical, satellite, infra-red, microwave, etc. The
devices that are used in wireless technology include: 3G (Wireless Application Protocol
(WAP)) mobile phones /cell phone/remote key pad/remote control/ remote keyboard. infra-
red mouse. Multimedia mobile handsets and notebooks. GPRS (general packet radio
service) modems. Wireless LAN(or Wi-Fi –Wireless Fidelity: A local area network that uses
high frequency radio signals to transmit and receive data over distances of a few hundred
feet; uses Ethernet protocol). PDAs (personal digital assistants).
GPS - A navigational system involving satellites and computers that can determine the
latitude and longitude of a receiver on earth by computing the time difference for signals
from different satellites to reach the receiver
Advantages of wireless communication include: Cheaper as no wires are needed for

networking. Ensures fast wireless Internet access. Wireless LAN is faster than a modem or
mobile. Wireless LAN enables working at home. Users can create and send multimedia
messages to mobiles or e-mail while in transit. Users can send greetings from mobiles to
mobiles/PCs. Ensures instant transmission. Users can download e-mail and file
attachments while on mobile. Users can watch live web cast on mobile. Users can listen to
streaming video on mobile. Users can watch news, weather, sport, games while on the
move. Users can access information from mobile anytime. Users can send, receive, delete
e-mail while on the move. Users can view business appointments while out of office on
mobile. Users can send corporate e-mail while out of office - even behind a firewall on
mobile. Users can use wireless internet connection from chat rooms for discussions with
colleagues while on the move.
Disadvantages of Wireless Technology: Wireless LAN speeds are slower than Net
access at work due to narrow bandwidth. Any one within the Wireless LAN nodes range

with an appropriate device can use your Wireless LAN and broad band link. Any one who
walks past your house or WLAN linked into a corporate system can access sensitive
information like credit card details. 3G phones are not compatible with 2G phones. Blue
tooth has limited range. Signals can be blocked, distorted or will be weak. Can lead to
health problems from microwaves
COMPUTER VIRUSES
A computer virus is a program which replicates itself, damages or corrupts files and
memory of the computer, for example, a Trojan horse. By replication, it means that the
virus can multiply itself (produces several similar copies of itself) when it enters the
computer system.
Signs and symptoms of virus attack on a computer:
Reduced system performance (reduced speed of operation). The computer displays nasty
messages on the screen. The computer displays a blank screen. The computer system
produces wrong results of a process. Unexplained and frequent lose of data held in the
computer. The hard disk becomes inaccessible (the user cannot access data held in the
computer). The computer fails to boot.
Effects of computer viruses:

Memory of a computer will be used up, slows down computer. Alters system settings.
Erases and corrupts files and data on the computer. Infects other computers on network.
Leads to production loss. Leads to financial loss. The hard disk becomes inaccessible (the
user cannot access data held in the computer). The computer fails to boot. The computer
system produces wrong results of a process.
Methods by which viruses spread from one computer to another

By sharing diskettes, compact disks, hard disks, memory sticks, memory cards, Video compact
disks, Digital
Versatile Disks, etc, with external users. Through networked computers, that is on a LAN, WAN
or the internet.
Can come as e-mail attachments. Can come with downloads from bulletin boards
Methods of preventing virus attack on the computer

Avoiding sharing external diskettes, compact disks, hard disks, memory sticks, memory
cards, Video compact disks, Digital Versatile Disk. Stay offline (not connected to any
computer or the internet). Install the latest antivirus program on the computer and upgrade
it frequently. Scan the computer with the latest antivirus frequently. Avoid software
distributed as shareware (freeware) (software produced for distribution free of charge and
can be distributed to others free of charge, e.g. computer games). Avoiding downloading
software from bulletin boards. Installing firewall (software used to protect networked private
computer systems from unauthorised access.). Use disk free work stations. Do not open
file attachments from unknown sources or download doubtful software from the Internet.
Do not use files that come from unknown sources. Buy original software and do not buy
pirated software. Disable able compact disk drives, diskette drives and USB ports of the
computer.
Antivirus programs
These are programs that detect computer viruses and reduce the risk of computers being
attacked by viruses for example Norton Antivirus, MacAfee, Avira, Avast, AVG, etc.
TYPES OF COMPUTER VIRUSES

1. Boot sector Viruses
These viruses affect the booting sector on the hard disk so that the computer fails to boot.
2. Time bomb
Virus attack and destroys computer files at a specific date and time
3. Logic bombs
A type of virus that attacks the computer when a specific event occurs and destroys everything
on the computer disk like the Friday the 13th

4. Trojan Horse virus

These are viruses that appears as programs useful to the user with the intention of soliciting
information like user accounts and passwords or damaging computer system files.
5. WORM viruses
A program capable of reproducing itself and spread from one computer to the next over a
network and damage computer files.
6. File sector Viruses
These viruses destroy files that are created by users on the computer.
HUMAN – COMPUTER INTERFACES

Interface: A form of communication between the user and the computer, for example
Graphical User Interface. A program that is easy to learn and to use is said to be user
friendly. A user friendly interface has the following features:
It is easy for a user to start using the system. The system should be self-contained so that
users are not forced to access manuals. Minimum effort must be used for the user to
complete required tasks. It should have minimum errors and unexpected results. Thus
must be reliable. It should be logical and consistent, allowing the user to learn it faster. It is
intuitive to use. Help is available. Can use menus, wizards, sound and colour to assist the
user.
User friendly programs usually display windows, icons, menus, pointers and dialogue boxes.
Window: - A rectangular area on the screen which displays text or images.

Windows Administrator : a person responsible for setting up and managing domain
controllers or local computers and their user and group accounts, assigning passwords
and permissions, and helping users with networking problems.
Icon: - Small image on the screen that represent a file, folder, command or any object that
can be manipulated by the user, like the My Computer icon on the desktop.
Menu: - a list of options from which the user could select one.
Pointer: - Arrow appearing on the screen that is moved by moving the mouse to point,
select or open an icon. Static Menu: - Menu that appear on the screen most of the time,
for example File, Edit, View, etc which are found in Microsoft Word.
Pull Down Menu: - a list of options that are listed going downwards.
Pop-up menu: - A list of options that appear which you right click on an empty space on the
screen.
Dialogue box: - A rectangular area with many windows that prompts the user to provide data.
Prompt: - a screen display that allows the user to enter a command by typing as in MS-DOS
mode. A prompt may appear as C:>-
Cursor: - a blinking arrow that shows an insertion point on the screen showing where text will
appear when typing as in Microsoft Word.
Scroll bar: - A vertical or horizontal bar that is moved up and down or left and right
respectively, to view text on the screen.
Text box: - In a dialog box, a box in which you type information needed to carry out a
command. The text box may be blank or may contain text when the dialog box opens.
TYPES OF USER INTERFACES

1. Graphical User Interface (GUI): It is a way of communication between the user
and the computer by use of Windows, Icons, Menus and Pointers (WIMP) as supported by
Microsoft Windows XP operating system. Programs that provide a graphical user interface
include Microsoft Word 2003, Windows XP. The user moves a mouse and point on
required options and then click. It has commands in form of icons which have the name of
the command or file below the icon. The mouse is the most used device in this system.

Advantages of GUI: It is faster to give commands by just clicking. It is easier for a novice
(beginner) to use the system right away. It is user friendly (this is an interface that is easy
to learn, understand and to use). There is no need for users to remember commands of
the language. It avoids typing errors since no typing is involved. It is easier and faster for
user to switch between programs and files. A novice can use the system right away.
Disadvantages of GUI: The icons occupy a lot of disk storage space that might be used
for storage of data. Occupy more main memory than command driven interfaces. Run
slowly in complex graphics and when many windows are open. Irritate to use for simple
tasks due to a greater number of operations needed.
2. Command Driven Interface: This is an interface which allows the user to type the
command to be carried out by the computer through the keyboard as supported by MS-
DOS. The user has to remember the commands to be typed when performing a specific
task. An example of a program that uses command driven interface is Microsoft Disk
Operating System (MS-DOS). The commands are abbreviated and short e.g. Del (for
delete), copy, print, etc.
Advantages of Command Driven Interface: It saves disk storage space since there are
no icons involved. It is very fast in executing the commands given once the user mastered
the commands. It saves time if the user knows the commands by heart.
Disadvantages of Command Driven Interface: It takes too long for the user to master all
the commands by heart. It is less user friendly. More suited to experienced users like
programmers. Commands for different software packages are rarely the same and this will
lead to mix-up of commands by the user.
3. Menu Driven Interface: This type of interface displays a list of options / commands
from which the user has to choose one by use of the mouse or keyboard. Below is an
illustration of a menu driven type of interface:
1. PRINT RECORD
2. DISPLAY RECORD
3. DELETE RECORD
4. EDIT RECORD
5. MY OPTION IS: __
The user has to enter 1, 2, 3 or 4 and then press enter on the keyboard.
Advantages of Menu Driven Interface: It is fast in carrying out task. The user does not need
to remember the commands by heart. It is very easy to learn
Disadvantages of Menu Driven Interface: The user is restricted to those few options
available and thus is not flexible to use.
4. Direct Manipulation Interface: The user is given a list of options and the effect of
carrying out an option is displayed on the
screen. The options are often represented by
an icon as shown below:
This type of an interface requires the mouse,

keyboard and bit-mapped screens. A bitmap
is a computer memory representing a
graphical image in form of pixels. A pixel is
the smallest discrete component of an image.
Advantages of Direct Manipulation
Interface are: Very easy to learn. Very easy
to use. Very fast in carrying out task by just
clicking on required option.
Disadvantages of Direct Manipulation Interface Users have limited options to choose.

PERIPHERAL DEVICES CONTROL

A peripheral is any hardware connected to the central processing unit, e.g. mouse, printer,
etc. Peripherals can be controlled in a number of ways that will provide continuous job
processing sequence. These include:
1. Buffers: This is a temporary memory store for data awaiting processing or output,
compensating speed at which devices operate, for example printer buffer. Buffering is
appropriate where an output device processes data slower than the processor. For
example, the processor sends data to the printer, which prints much slower and the
printer does not need to wait for the printer to finish printing in order for it to carry out the
next task. It therefore saves the data in a buffer where it will be retrieved by the printer.
Buffering usually match devices that work at different speeds, e.g. processor and disk.
Reasons for using printer buffers: Stores data or information being sent to the printer
temporarily. Compensates for difference in speed of CPU and printer. Allows CPU to carry
out other tasks whilst printer is printing.
Benefits of increasing size of buffer in a printer: Reduces the number of data transfers to the
printer. Ensures a more efficient use of the CPU. Larger files can be sent to the printer without
problems
2. Interrupts: An interrupts is a signal send to the processor by a peripheral for attention to

be turned to that peripheral, thereby causing a break in the execution of a program, e.g.
printer out of paper. Examples of interrupts include:
Input / output interrupt e.g. disk full, printer out of paper, etc. Arithmetic and Logic Unit error.
Clock (happens normally in time sharing systems where the clock transfers control from one
computer to another.)
3. Polling: A process whereby the processor interrogates peripherals to determine if they

are in a certain condition (or are present). Polling can take place during booting, where
the processor checks the connected devices like keyboard, mouse, hard disks, etc. It
also occurs in time-sharing systems where the processor checks if the terminal has
anything that needs processing.
4. Spooling (Simultaneous Peripheral Operating On-line)

A process of transferring data from processor into temporary and faster access storage
awaiting release to a slow output device, for example to a printer. Jobs from different users
can be queued until the printer is ready to print.
5. Handshaking: It is the exchanging of signals to establish communication link

between two devices/computers, for example modem and computer. It is a protocol for
establishment of a link between two communicating devices. This controls movement of
data between the computer devices, e.g. modems. The device engages in something like a
dialogue to acknowledge receipt of data.
6. Scheduling: This is whereby the processor decides the loading and execution of
programs to provide continuous job processing sequence. Scheduling can do this by giving
time slices to each computer or by queuing jobs. Scheduling generally ensures that:
No resource is heavily under-utilised or over-utilised. The maximum number of interactive
users get a reasonable response time. Making sure that no job is pushed to the back of a
queue. Getting maximum number of jobs done in the minimum amount of time.

*NB: Directory: - a folder used to store other folders and files in a hierarchical structure.
Directories are usually created in MS-DOS systems.
COMPUTER APPLICATION
1. COMPUTER APPLICATION IN HOSPITALS:
Uses of computers in hospitals include:
Storage of patient, supplier, asset and employee records. Monitoring patients and alerting
the doctors / nurses when a problem occurs. Taking measurements on patients, for
instance: blood pressure, temperature level, weight, etc. This relieves nurses of some
duties that will be boring, making them faster and more reliable. Used to aid medical
researches by analysing data produced from experiments. Used to aid diagnosis (used to
answer patient problems). Used to hold data for children‘s immunisation processes. Used
in medical diagnosis, whereby the computers are used to identify patient problems and
the therapy (treatment). Monitoring of patients during surgery as they control body
scanners and sensors.
There are however some hospital tasks that are more suitable for human beings to perform
than computers. These include dressing patients, bathing patients, etc. Control systems
are also used to monitor patients. Computers also act as expert systems. Computers have
the following advantages in hospitals:
Precise 'tests' and medical examinations. Faster medical alerts, which are more accurate
time-wise. Enhanced data about a patient‘s medical history. Accuracy in diagnosis.
Accuracy in billing. Automated updating of medical history
EXPERT SYSTEMS
An expert system is a program that mimic human reasoning in a specific field, for example
in medical diagnosis, mineral prospecting, engineering, coding games like chess,
tax/financial calculations, weather forecasting, fault diagnostics, criminology/forensic
science, career choices, etc. Expert systems are programs that make decisions or solves
problems in a particular field, such as finance or medicine.
An expert system contains the following:
i. A knowledge Base: a representation of facts (data) in a particular field (e.g. diseases,
symptoms, treatments, etc) ii. Inference procedure (engine): contains reasoning
methods used to arrive at a conclusion using information in the knowledge base. It
contains interrogation technique/questions and answers.
Additional tools for expert systems are:

iii. User interfaces: these enable people to form queries, provide information, and
otherwise interact with the system. iv. Explanation facilities: enable the systems to
explain or justify their conclusions, and they also enable developers to check on the
operation of the system themselves.
Advantages of expert systems:

Ensure fast identification of solutions to problems by quickly analysing data. They produce
reliable and accurate results. There is no need for an expert to be present since they can
act as a prompt to an expert. They can deal with complex situations much faster than
humans. They could be used in hazardous areas (e.g. Oil prospecting). They are less likely
to make an error. They do not forget as humans do. Many copies can be made at a low
cost. Knowledge of several experts is combined. Save costs on wages and salaries for
staff.
However, expert systems have the following drawbacks:

They are expensive to develop and to setup. They lack common sense as human beings
do. They lack creativity. They are unable to learn outside the system. They lack sensory
experience. They take time and are difficult to develop. They need to be constantly
updated to keep pace with recent developments in the field they are applied. This may be
difficult and time consuming. Data is entered by humans who may make mistakes in doing
so.
Steps needed to produce an expert system are:

Gather information from experts in the field. Design the knowledge base. Input data into
knowledge base. Design the rule base. Design inference engine (questions and answers,
interrogation techniques). Design display of results and appropriate user interface
An expert system can be improved by: Frequently carrying out researches and making
updates. Quickly inputting new data into the knowledge base. Assigning its control to a
number of highly experienced personnel who will monitor and make updates as soon as
possible.
Artificial Intelligence
Artificial Intelligence(AI) is the science of developing computer systems that have the
ability to learn from experience and mimic human reasoning in specific areas, as in
medical diagnosis, mineral prospecting, etc. Expert systems are a branch of Artificial
Intelligence.
2. SIMULATION
It is the studying of the behaviour of a system by using models to predict future real life
events, like population growth, flight simulator, etc. In simulation, past and present data, as
well as models are analysed in order to predict the future. A model is a pictorial
representation of a real object, e.g. a bridge, house, etc. The use of real things has the
following disadvantages in simulation other than use of models:
Too dangerous to test with. Too large a time scale is required. It involves wastage of materials.
Takes much longer to build the real thing.
Simulation in Population Growth: Data needed include birth rate for the country, death
rate, previous growth rate for the previous 5-10 years, present population size, etc.
Cognisance can also be taken of natural disasters like floods, war, earthquakes, which
may distort the figures.
Simulation can also be used in Virtual Reality; which is the creation of simulated multi-
dimensional representation of real things, e.g. armies fighting against each other, in
chemical plants. Virtual reality needs devices like goggles (headsets), gloves, special suits
fitted in sensors, motors that provide movement, etc. Virtual reality ensures safety other
than using real objects, can perform real tasks without risks, can be used in dangerous
areas, and can store data and results on the computer.
- Simulation can be applied to games like chess, where the opponent‘s moves can be analysed.
3. COMPUTER APPLICATION IN BUSINESS

i. Order Processing Systems: These are responsible for receiving orders from
clients and processing them. A typical order file contains some of the following fields:
Supplier / Customer Name, Quantity ordered, item name, date, unit price, total price, etc.
ii. Stock Control Systems: Stock refers to goods purchased for resale. A computer
system can be used by managers to manage their stock in an efficient way in order to
provide efficient service to customers. Managers shall avoid overstocking and under-
stocking as this will have a negative effect in business. Typical records may have the
following:
Quantity in stock, item name, serial number, supplier name, minimum re-order level, etc.
If the quantity in stock reaches the minimum re-order level, an order should be placed for
more items. Computerised stock control systems are used to monitor stock levels in an
organisation. Computerised stock control can be done when goods are purchased at the
Point of Sale Terminal (POS) or as goods are moved from the warehouse. The computer
at the POS will be connected to the server in the manager‘s office. As the items are

bought, the number of quantity in stock is automatically reduced by the number of goods
purchased. If the quantity in stock reaches or becomes lower than the minimum re-order
level, the computer alerts the manager. This helps the manager as he is freed from the
task of manually counting the stock items and placing some orders.
At the POS terminal, the hardware required includes:

(a) Input Hardware: barcode reader (automatically enter details of goods purchased into the
computer), keyboard (manually typing in product code if the barcode reader fails to do so),
mouse (selecting item by clicking)
(b) Output Devices: printer (producing receipts), VDU - monitor (displays item details and
items that are being purchased by the client, amount paid and change)
(c)Network Cables: connecting the VDU to the main computer.
The POS terminals can also be connected to the main server in banks like CABS,
Barclays, etc. This enables customers to purchase goods electronically without the burden
of carrying cash around. This is called Electronic Funds Transfer at Point of Sale
(EFTPOS). Customers can also be given cash back at the EFTPOS after purchasing
goods using debit cards.
After purchasing the goods, a receipt is produced. The receipt will have the following
details: date of purchase, time purchased, shop attendant, item (s) bought, quantity
bought, unit price, total price, amount tendered, change, etc.
Advantages of Using Electronic POS terminal to supermarket managers
It is automatic and more accurate to control stock. Automatic updating of stock file is ensured.
Automatic reordering of stock items is involved. Less staff and wages needed. Sales statistics
are always available.
Faster throughput is ensured. Itemised receipts are produced quickly. The system records
every transaction. The system records staff work rates. Less pilfering by staff as it is easier
to identify pilfering. Fewer errors are produced. Faster calculations are made. There is no
need to remember prices of goods.
NB. The system updates the master file when an item is sold. It first searches the master file.
Using the barcode number (or product code) it decrease the number in stock and increase the
quantity sold
*NB:
POS –Point of Sale terminal: the point where customers pay for goods purchased in shops,
either by cash or otherwise.
Difference between Electronic Point Of Sale (EPOS) and Electronic Funds Transfer at
Point Of Sale (EFTPOS).
EPOS terminal only involves scanning of goods electronically by use of barcodes and by
keyboard entry. EFTPOS involves electronic scanning of goods at point of sale by use of
scanners and barcodes (and use of keyboard) and has an added feature of allowing
customers to transfer money from one account to another, usually to the account of the
shop where the goods are being bought. Customers can also get cash-back at the
EFTPOS terminal in shops.
iii. Payroll Processing Systems: These are batch processing systems used to
process employee wages and produce payslips at the end. Data is first put in batches, e.g.
number of hours worked for each employee per day. Processing is later on done at
month-end or every Friday by compiling all the hours worked each day. A typical payroll
processing system will have the following details:
Employee name, employment number, national identification number, net salary, gross
salary, deductions (aids levy, NSSA, PAYE, Pension, etc) number of hours worked, salary
grade, bank name, account number, etc.
iv. Accounting Systems: These deal with handling of company‘s finances and could
be accounts receivables or accounts payables. Special accounting packages like Pastel
Accounting are used in financial systems. Calculations could be done automatically.

4. COMPUTER APPLICATION IN
BANKS Uses of computers in banks:
i. Used for storage of client account details like, account name, account number,
address, sex, date of birth, national identification number, balance, withdrawal, deposit,
overdraft, interest, etc.
ii. Used for cash disbursement at the Automated Teller Machine (ATM). An ATM is
a computerised, special purpose cash disbursement machine outside banking halls used
even when banks are closed. Services offered at the ATM include: Balance enquiry, mini-
bank statement, facility to change PIN code, cash withdrawal, cash deposit, etc.
PIN (Personal Identification Number) - a secret number used by individual account
holders to access his bank account and get service at the ATM. The account holder needs
a debit card for him/her to access bank services at the ATM.
The Account holder inserts the debit card into the hole on the ATM, which in turn request
the user‘s PIN. The user enters the PIN and then presses enter. The ATM validates the
PIN, and if it is correct, allows the user to select service required from the list of options
available. If the user enters the wrong PIN for three consecutive attempts, the ATM would
not eject the debit card, assuming that you are not the owner of the card and no service
shall be given.
iii. Clearance of cheques: The main branch receives cheques from other branches
and processes them using the batch processing method. MICR is used to read data from
the cheques into the computer.
iv. Electronic Funds Transfer at Point of Sale (EFTPOS): This is a method of

transferring money from one account to another electronically without handling of cash at
the Point of Sale terminal in shops. The Point of Sale terminals will be online the bank‘s
database, enabling the shop to deduct cash from the customer‘s account and transfer it to
the shop‘s account. For this to occur the customer is supposed to produce the debit card,
which is wiped on the card reader which in turn requests the client to enter the PIN. Some
cash back is available at the POS.
Electronic banking (e-banking): the process of carrying out all bank transactions electronically
on the internet (internet banking) and by use of cell phones. This is almost similar to tele-
banking.
For Internet banking, credit cards are required for clients to get access to the bank
accounts. Data about credit cards is stored on the magnet strip and this includes: Date of
issue, Bank code, Branch code, Account number, Card number and Expiry date.
Information entered by a client to access banking services from home includes: Account
Number, Account name and password.
In home banking, users can stop a cheque, enquire their account balances, transfer
money between accounts, pay bills, order a cheque book, look at account transactions for
a given period, request a change of pin or password, amend or create standing
orders/direct debits, print statements and change personal details. It is impossible to
withdraw cash or pay in cash.
In home banking, the following advantages are realised by customers:

Do not have to waste time travelling long distances to banks. Do not have to spend money
on travelling expenses travelling long distances to banks. No embarrassment of having to
ask for loans face to face. Can do bank transactions even when banks are closed. Do not
have to waste time waiting for a response to telephone banking.
However, home banking has the following disadvantages:
Less personal touch is involved hence no socialisation with friends and neighbours. More
expensive phone bills are to be paid. Lack of exercises as user just sits on the computer.
Hackers can access personal details and transfer money to their accounts. You have to
have a computer and an Internet access of which less people can afford. Users are unable
to withdraw cash
When purchasing the goods, the supermarkets and any other shops check the following on the
credit card:

Check if the card is valid. Check if credit limit is not exceeded. Check if credit card is not
reported as stolen. Check if expiry date has not been exceeded.
The introduction of ATMs, EFT and electronic banking, including internet banking has the
following advantages and disadvantages.
Advantages to Bank workers
Their workload is reduced, for instance the burden of counting cash and service many
clients can be done the ATM. Reduction in mistakes, for instance counting cash and
updating wrong accounts as the computers validate details during entry. Reduction in
working hours. Increased salaries. Better working conditions
Disadvantages to Bank Workers

Some lose their jobs due to computerisation. Leads to de-skilling where some jobs are taken as
redundant, for example clerical jobs. Some workers will be transferred
Advantages to Bank clients

Customers get faster service as they are served quickly. Customers save time spend in
travelling to banking halls by use of cell phones and internet bank. Customers no longer
carry around large amounts of cash as all payments are done electronically and this
reduces robbery cases. Clients get bank services at ATMs even during public holidays,
weekends and after hours. Customers are provided with 24 hour services. Customers save
money used to pay travelling expenses to banks.
Disadvantages to Bank clients

Customers can lose money through credit card fraud. Customers may forget their PIN and
fail to get service at ATM. Debit cards and credit cards can be stolen and used illegally
thereby customers will lose their money. There are cases of phantom withdrawals:
unexplained cash withdrawals from bank accounts.
5. COMPUTER APPLICATION IN EDUCATION

i. The use Internet allows unlimited access of information on all subjects
ii. Distance learning made easier through chartrooms, digital interactive television,
CD-ROM (storage of encyclopaedia, learning materials (content)). Learning materials like
the encyclopaedia can be stored on the CD ROM as it will have the following advantages
as compared to a printed (manual) encyclopaedia: Cannot write to it so cannot be
changed. Can use sound, text as well as video for students to understand better. Search
of data is quicker. Can printout data conveniently. It takes up less space. Is more
portable.
However, the electronic encyclopaedia has the following disadvantages as compared to a

manual one: Users need a suitable multimedia computer for them to use it. The computer
could crash and access to data will not be possible. Can lead to electricity expenses.
Cannot be read in awkward locations. Takes time to start up the computer. The disk can
be stolen easily. You can‘t add notes to a Recordable Compact Disk
iii. People with communication difficulties like the blind and deaf are assisted, e.g. in
voice recognition systems.
iv. Computers can be used to organise events in schools, for example, parents‘ visits,
timetable, etc. v. Used to store students data, exams, teachers records, etc. vi. Used as
teaching aids in all subjects. Enables interactive teaching vii. For marking multiple choice
examinations on scanner sheets viii. For storage of student data pertaining to subjects,
teachers and subjects taken. ix. Used as a subject for student to learn, e.g. Computer
Science, Information Technology, etc.
x. Used for carrying out researches and experiments which may be dangerous for human
beings to do. xi. Computers can also be used in Computer Aided Learning (CAL) and
Computer Aided Instruction (CAI). CAI: a teaching system that operates on drill and

practice principle, for instance, in teaching computers, a student is presented with a word
and its meaning. The student studies it and will be asked its meaning at a later stage.
CAL: This whereby a lesson is rehearsed before the computer and then played back to the
class when the teacher is not physically present. The computer is thereby used to teach
the pupil. For example, the computer present a topic just like a teacher does in a lesson.
Pupils are asked questions. If they fail, the lesson is repeated; otherwise a new topic will
be presented. CAL has the following advantages:
This system allows pupils to study at their own pace, repeating sections they do not
understand. Material is presented in a consistent way making learning easier. Few
teachers are required. Computers are endlessly patient and can repeat sections that pupils
did not understand without hesitation.
xii. Used for typing and printing examination papers and keeping of student results.
Some schools have pupils who are either blind or partially sighted. Computers could be used to
help these pupils to learn in the following ways:
Use of sound (voice) output and speech synthesiser. Use of speech (voice) input,
recognition or microphones. Type using large characters (large font size) on the screen.
Use of Braille keyboards, touch screens, touch pads. Use of bright colours to improve
visibility. Use of scanners to input information and output speech. Use of printers which
give output in Braille
6. COMPUTERS AND WEATHER FORECASTING

Computers can predict the state of the atmosphere for a given period of time; say for the
next 4 days. Super computers are user in weather forecasting as they control satellites in
orbit in the atmosphere. The procedure is as follows:
Data Collection: Using sensors, data loggers collect and store data such as temperature,
wind speed, moisture content, wind direction, pressure, etc. These are the variables that
the sensors can detect. The data collected by the data loggers will be in analogue form
and the computer cannot read this. The ADC device converts this to discrete values
(digital) for the computer to accept.
Processing: data from the data logger is retrieved by computers in offices. The data is
analysed to simulate the weather condition. Calculations are made to produce expected
minimum and maximum temperatures, pressure, moisture content, rainfall patterns, etc.
Output: Information obtained is displayed on the computer screen ready for presentation on
televisions and on printed documents. Tables and graphs are produced as well as rainfall
maps.
Advantages of this automatic weather forecasting system include:

Computer can take readings during weekends and public holidays without the presence of
human beings. Computer readings are more accurate. Readings can be taken more
frequently. Readings can be taken any time of day or night. Graphs can be produced more
easily. Readings can be taken more reliably. Humans can be more productive if not
collecting data.
7. COMPUTER APPLICATION IN INDUSTRY AND MANUFACTURING

Generally computes are used for:
i. Storage of data pertaining to their employees, sales, raw materials, etc
ii. Used for Computer Aided Design (CAD). This is whereby computers are used to
design models of infrastructure like bridges and test for their strength before building
actual structures on the ground. For example, designing of aeroplane wings. Models are
tested on the computer. CAD is used in fields like engineering, architectural design, etc.
Features of the CAD software which are used to design electronic components
are:
Can draw geometrical shapes and use colour fill. Can zoom, rotate, scale, and crop
images. Facility to use three dimensions. Ability to use simulations. can do calculations
e.g. costing of components, stress, volumes. Can link to CAM (Computer Assisted
Manufacturing). Can store and retrieve drawings and images. Has inbuilt library of
components and templates. Have ability for labelling and adding text

Advantages of Computer Aided Design include:

Saves a lot of time spent in drawing and testing objects. Produces accurate scale
diagrams. Images are easily manipulated on the screen. One can produce drawings in 3-
dimensions as in buildings, gardens, bridges, etc. Images can be saved on the disk and
retrieved at a later date. Drawings can be easily scaled up and down.
iii. Used for industrial automation: whereby computers take control of all production
processes in industries. Computers ensure that products produced are of good quality
and are standardised.
iv. Used for communication between departments and branches of an organisation.
v. Used for monitoring the production process (production control). Computer can monitor
and control temperature level, pressure level, etc, that might be vital for production
process. In this case, feedback is vital. If temperature becomes too high, the computer
will switch off the power supply and switch it on when temperature becomes low.
vi. Computers also monitor robots in car assemblies, television production, computer
manufacturing, etc. A robot is a computer controlled human-like device used in the
production of goods in industries. It is a reprogrammable, multifunctional device
designed to perform multiple tasks in industries, like spray painting, welding parts. The
term Robotics therefore denotes the science of developing and the use of computer
controlled devices to replace human beings in manufacturing. Robots are mostly used in
the following areas: Very dangerous areas for human beings work, e.g. fire fighting,
nuclear power stations, underground mining, chemical, nuclear factories, deep in the
ocean, in space
Areas where heavy items are to be lifted, e.g. for loading containers in ships, in
production lines Areas where the degree of accuracy is of utmost importance.
Thus producing standardised goods. Where work is repeatedly executed and
boring, like at, road junctions
Features (parts) of a Robot

Robots have the following features:
Actuator (Manipulator): - A moving part which resembles a moving arm used for lifting and
fitting items.
Sensors: capture information and data from the environment
Microprocessor: Processes data collected from sensors
Power supply: - Usually electricity through compressors or stepper motors.
Controlling Computers: - Connected through an interface to give instructions
to the robot. Have some form of interface
Advantages of Using Robots

Ensure reduced labour costs as they do not need paying. Quality of work produced is of
high standard and consistent. Ensure reduced cost of goods due to reduced labour costs.
Ensure improved speed of production. Ensures high degree of accuracy. Robots can
operate in the dark thereby saving electricity costs. Robots do not take breaks and
holidays as they do not get tired. Robots can work 24 hrs a day. Robots reduce accidents
at traffic lights. Robots improve traffic flow. Robots can work in dangerous conditions.
Create employment as the robots need to be serviced and installed. Eliminates human
errors.
However errors still exists due to:

Loss of power to the robot. Fault in the software (wrongly programmed). Occurrences of
hardware break down. Some robot components can be missing or misplaced.
Disadvantages of Using Robots

Use of robots means more people will become redundant and lose their jobs. Electricity
expenses are very high.

8. COMPUTERISED TRAFFIC CONTROL SYSTEM

Input: Data is read from sensors and from camera images
Processing: Computers analyse data from sensors. Computers calculate average traffic flow
and speed.
Computer sends signals to adjust change of lights and timing
Output: Computers change lights at junction. Computers change timing plan
Advantages of using computerised traffic control systems

Ensures improved traffic flow control. Reduces traffic accidents. Keeps delays to a minimum.
Reduces pollution. cars use less fuel
In case of an emergency, the computerised traffic system may perform any one of the
following:
Give uninterrupted path through the system of linked traffic lights. Give green link – wave for all
traffic to pass. Turn all lights to red. Activate emergency generator. Sound an alarm.
9. Microprocessor-controlled streetlights
Input: Sunset time and Sunrise time and then sending a signal or
- Light sensor sends measurement of light to microprocessor, ADC converts this to digital
Processing: Compare sunrise time, sunset time and current time. If sunrise time = current time
or higher, switch off lights, else, if signal equals sun set time, the switch on light. Also the
amount of light is compared
with preset value. If higher – nothing happens, If lower or equal sends
signal to light Output: Lights switched on or off

DATA LOGGING
The process of automatically collecting data from source at set intervals for use at a later
stage. A device that automatically collects data from source at set intervals for use at a
later stage is called a data logger. Data loggers have the following features:
They contain processor inside them. They have own storage facility. They contain sensors
used for collecting data. They can be connected to small keyboards or other special
reading attachments. They are connected to an Analogue to Digital Converter (ADC),
which converts data signals in continuously varying form collected by sensors into discrete
values that can be accepted by the computer.
Benefits of computerised data logging are:

Data loggers are a very fast method of data collection than manual methods. Data loggers
are very accurate than humans in collecting data. Data loggers stored data for a very long
period of time. Data loggers can work 24 hours a day.
Data loggers can be used to measure the pollution level in a dam or river, as shown below:
The pollution level sensor is placed

downstream where pollution from the waste
material from the factory can reach. The
sensor detects the level of pollution and
sends it to the data logger through the
transmission cables connected to it in
analogue form. The data logger stores the
details for future retrieval. The ADC device
converts the analogue data collected by the
sensor into digital form which can be
understood by the computer. The computer
users in the factory get the data and analyse
it on their computers. A signal (either by a
siren) can be send by the microprocessor to
alert the computer user if the pollution level
becomes too high to affect humans and the
organisms that rely on the water for survival.
In the above system, the types of sensor that
can be used include: Ph
(acidity/alkalinity) sensor,
Temperature sensor, Light sensor, Radiation
sensor, dissolved oxygen or Nitrate or Nitrite or
Ammonia sensor.
Reasons why computers are used rather than manual methods for this pollution data
logging
It takes more accurate readings. More readings can be taken in a short period of time.
Results can be obtained more easily and quickly. Graphs are automatically produced. No
chance of forgetting to record the temperature. Collects temperature over long periods
continuously/automatically. Data can be automatically stored and used in other programs.

The results of the system can be stored in a spreadsheet package or a database package
for future reference.
A word processor or DTP package can then be used to produce reports of the results.
The procedure will be as follows:
Spreadsheet file will be saved in suitable format. The template is created in DTP package.
The Spreadsheet file is copied and pasted in to the DTP package. The Pictures are
imported into DTP package. Text is typed in and formatted. Headings are formatted and
then printed
*NB: Sensor: A sensor is an input device that automatically records data by sensing the
environment it is supposed to record. Sensors receive a signal and respond to it in a
distinctive manner. The type of sensor is derived from the type of information it is
designed to collect. Some of the examples of sensors include: Optical sensors, light
sensors, pressure sensors, temperature sensors, humidity level sensors, sound sensors,
proximity sensors, position sensors, push switch, mercury tilt switch, pH sensor, weight
sensors, air pressure sensor, conductivity sensor, distance sensor, motion sensor, oxygen
sensor, ultra-violet irradiance sensor, radiation sensor, escaping gas sensor, etc. Sensors
are mostly used in conjunction with Analogue to Digital Converter (ADC) – This is a device
used to convert data in continuously varying form from the sensor into discrete value for
entry into the computer. A device that will convert digital data into analogue for is called a
Digital – Analogue Converter (DAC).
Nuclear Power Stations
The diagram below shows a nuclear reactor cooled by pumping gas around the core. The
reactor is monitored and controlled by a computer.
Sensors that are used to monitor the core include:
pressure sensor, temperature sensor, radiation sensor
and escaping gas sensor.
ADC (analogue to digital converter) is needed to enable

the data from the sensor to be processed by the
computer.
Use of feedback to control the reactor

As hot gas under pressure moves out, the processor
allows appropriate amount of gas to move in. Thus
output affects the input. Sensors detect this and the
data from the sensors is sent to the computer. The
data is compared with stored values. The computer sends information to valves to control gases.
The
system loops.
Advantages of using a computer system rather than a manual system to monitor and
control the reactor
Can monitor process at a distance. It is a safer way of operation and is less dangerous to
humans. Computer is faster at taking necessary action. Has the ability to automatically
analyse data and produce graphs. There is less need for human intervention. It ensures a
24 hour monitoring while workers can get tired. It is a more accurate control mechanism.
DATA CAPTURING
It is the process of collecting and changing data from source into machine sensible form
before processing is done. It involves getting data into a structure in which it can be
processed by the computer. The following are some of the data capturing
techniques/methods:
Key-to-disk – A way of inputting data directly into the computer and onto the disk using the
keyboard. Voice Recognition/input, OMR, OCR, MICR, Barcodes , Tags (Kimball tags),
Turnaround Document: it is a document produced by the computer that can latter be used as
an input document to the computer, e.g. water bills, telephone bills, etc.

CODING DATA
Data to be entered into the computer can be coded / written in a short way, for example:
In databases, a field for sex can be coded as follows: F for Female, M for Female. In this
case the user just enters F or M and not the whole field as it is. The column for colour can
also be coded as B for Black, R for Red, Y for Yellow, etc.
Reasons form coding data:

Codes are quicker to type in, both initially and subsequently. Reduces the size of files thereby
saving disk storage space. Increases the speed of searching and any process performed on data
Features of Codes
Should be of the same length. Must be easy to use. Must not be too short in case you will run out
of codes. Codes are often unique
IMPLICATIONS OF COMPUTER APPLICATION

The following are some of the effects of use of computers (computerisation):
Many people lose their jobs leading to high levels of unemployment. Huge profits are made
by companies that engage in electronic commerce (the advertising, buying and selling of
goods and services on the internet) and industrial automation. High productivity of high
quality goods. Cheaper goods have been produced by companies. Cheaper, faster and
more reliable means of communication have been realised. Creation of new jobs, e.g.
computer programmers, computer technicians, etc. Companies lose a lot of money by re-
training of their employees for them to catch up of software updates, software changes and
hardware changes. Deskilling: - this is the replacement of skilled and semi-skilled labour
by microprocessor controlled systems in manufacturing, for example in car assemblies.
Most of the skills which were highly valued are taken to be useless by the introduction of
computers. The ability of unions to maximise impact by selecting computing staff for strike
action, etc.
*NB: - Electronic scabbing: a process whereby managers switch word-processing duties from
striking workers in one country to none-striking workers in another country.
Improved working conditions and environments for employees. Misuse of personal data held
in public offices like police stations, registry offices, etc. The data can be misused by:
Hackers may read the data and pass it on. Hackers may delete the data. Hackers may amend
the data
Loss of data can be prevented by:

Use of Usernames and Passwords. Do not connect the computers to a network. If
connected to a network use dedicated lines. Physical security - locks on computer room
doors and employ guards. Install Firewall. Use Proxy server security. Data can be
encrypted. Use iris and palm recognition systems. Use of swipe cards, finger print
recognition systems. Use of audit trail: The process that tracks the activities of users by
recording selected types of events in the security log of a server or a workstation.

Computers can create health problems, for example:

- Lack of exercises by computer users.
- Repetitive Strain Injury (RSI): - injury to muscles and tendons caused by continuous repetitive
use of particular muscles, especially by using a keyboard, or working on an assembly line.
Employees are advised to have frequent breaks to avoid RSI. They can also type with their
fingers straight and flat on the keyboard. - Eye problems: - itchiness of eyes caused by light
reflected by computer screens. This can be solved by: Wearing spectacles (glasses). Use of
antiglare screens: these reduce the amount of light reflected by the screen. Adjusting screen
settings so that it becomes darker. Very bright colours are dangerous for eyes.
- Backbone problems: sitting on the computer for a long period can cause this. This can be
solved by: Using a chair that is adjustable to fit the height suitable for each employee. Sitting up
while using the computer.
- Increase in the amount of litter due to dumping of used and old computers
-
Children are being exposed to pornography, hate literature, racism and dangerous experiments
like those for manufacturing bombs on the internet. This can be solved by:
Installing software that prevents children from accessing restricted sites on the internet like
Net-Nanny, Surfwatch, Cybersitter, etc. This software blocks inappropriate sites and
subject matter. Teachers and parents need to closely supervise students during internet
access. Firewalls can also be installed as a security measure.
Protecting of data against accidental loss

Periodically backing up data that will be stored in a secure, fireproof safe. Training users to
follow proper updating procedures. Avoid bringing in outside disks which transmit viruses.
Load recent antivirus programs and update them frequently.
DATA SECURITY AND INTEGRITY

1. Data Security
Data security refers to the means of protecting data from unauthorised access and from
deliberate or accidental loss. It includes the safety of data from any form of hazard like
floods, theft of the computer, fire, etc. Data security can be achieved by:
Physical Security measures against hardware and data loss.

Locking the computer room. Employing security guards. Installing burglar bars on windows.
Use of screen gates. Installing an electric fence around the computer room. Constructing a
durawall around the computer room. Installing fire extinguishers inside the room. Building
the computer room on higher grounds to avoid flooding. Installing a generator to avoid data
loss through power cuts. Installing an Uninterruptible Power Supply (UPS) to prevent
data loss through power cuts:
NB: a UPS is a device connected between a computer and a power source to ensure that
electrical flow is not interrupted. UPS devices use batteries to keep the computer running
for a period of time after a power failure. UPS devices usually provide protection against
power surges and blackouts as well.
Measures against unauthorised access to data held in the computer:

Use of data encryption methods before sending (data encryption is the scrambling of data
before sending, for security reasons). Use of passwords. Use of firewalls. Use of iris and

palm recognition systems. Installing the latest anti-virus software. Log users for computer
use. Use call back facility for incoming information. Check references of potential staff for
employment purposes. Divide jobs between several people and then supervise the staff.
Use physical locks like burglar bars, installing electric fences, etc.
2. Data integrity
This refers to the correctness and accurateness of data held in the computer. The issue of
data integrity and security lead to the introduction of some data protection laws which
govern how organisations holding public data must operate.
THE DATA PROTECTION ACT (1984)

This tries to regularise the use of automatically processed individual information by
organisations. The Act outlines some of the following rules:
Organisations using personal data must be registered. Data about individuals must be
obtained fairly and lawfully for the purpose collected for. Data must be used only for the
specific purpose collected for and may only be disclosed in accordance with such a
purpose. Data collected must not be excessive for the purpose collected for but must be
adequate and relevant. Data collected must be accurate, up-to-date and kept no longer
than necessary. Data must be protected from unauthorised access or loss. Individuals with
collected data have the right to view it and make alterations where necessary.
DATABASES
A Database is a collection of related files. Databases enable
addition, deletion and modification of data held in the computer.
Building Block of Computerised Databases
- Bit: A single binary digit like 0 or 1.
- Byte: A group of eight bits representing a character for

example
10010110
- Field: A specific category of information in a table (database),

for example Surname, Date of Birth, etc

- Record: A collection of related fields describing an entity, e.g patient.
- File: A collection of related records
- Database: A collection of related files
A database system (elements) is made up of stored data, software to maintain the database and
the person working with the database.
Database Management System (DBMS)

It is a layer of software used to maintain the database and provides interface between the
database and application programs. It allocates storage to data. The DBMS maintains data
by: adding new records, deleting unwanted records, amending records.
Data in databases can be accessed using different programming languages.
DBMS facilities: Processing of files in serial or sequential order. Processing of records.
Retrieval of records DBMS provides security to data in the database by:
Protecting data against unauthorised access using passwords.
Safeguarding data against corruption.
All transaction between the database and the user are done through the DBMS.
Communicating with the database

Some databases have their own computer languages. For all the data in databases, data
descriptions must be provided. Data Description Languages (DDL) are provided as well as the
Data Manipulation Language (DML) *NB: DDL- Refers to data about data (data used to
describe data).
DML: Language used to retrieve data from databases.
A combination of the DDL and the DML is called a Data Sub-Language (DSL) or a Query
Language. The most common DSL is the Structured Query Language (SQL)
The Database Administrator (DBA)

This is a person appointed to manage the database and ensures that the database meets
the needs of the organisation. The DBA is supposed to have software and managerial
skills. The responsibilities of the DBA are:
Ensuring that the database meets the needs of the organisation. Setting up the database.
Control, manage and maintain the database. Define, implement and control database
storage. Ensure that policies and procedures are established. Guarantee effective
production, control and use of data. Define the strategy of backup storage and recovering
from system breakdown. Supervise amendments to the database. Ensures that the data is
secure from unauthorised access.
TYPES OF DATABASES
These includes relational, hierarchical and network databases
1. Relational databases: These are database that organises data in a table format,
consisting of related data in another file, allowing users to link the files. Each column
represents an attribute (characteristic or field). Each row represents a record, as shown
below.

Relational databases organise data in a flexible manner. They are also simple to construct
and are easy to use. However, it may be difficult to come up with relationships. From the
above database structure, it can be noticed that:
- There are three records for Kapondeni, Turugari and Moyo. A record is also called a tupple.
- There are four fields: Student Number, Surname, First Name and Date of Birth.
- The student Number is used as a Primary Key (Key field) because it gives a unique(one)
record. A primary key is a field that is used to identify a unique record from a database. All
other fields from the above database are not appropriate for a key field because they can
identify more than one record. That is surnames can be similar for 2 or more people as well as
date of birth.
*NB: Concatenated key: the combination of two or more fields in a database in order to identify
a unique record, e.g. using the Surname, First Name and Date of Birth in search of one record.
*NB: Secondary Key: A field used to identify more than one record at a time, e.g. a surname.
*NB: Attribute: A characteristic of a record, e.g. its surname, date of birth.
Entity: any object or event about which data can be collected, e.g. a patient, student, football
match, etc.
Data types for fields can be:

- Numeric: consists of digits 0-9 only (negative or positive), 12, 900, -50, etc
- Alphabetic: Consists of letters of the alphabet (a-z, lowercase or uppercase) only, for example
a person‘s name, like Tungamirai.
- Alphanumeric: Combination of digits and letters of the alphabet, eg. National Identification
Number, like 27134575-C-27
- Text: Combination of digits and letters of the alphabet.
- String: Combination of digits and letters of the alphabet
- Currency: in monetary value, e.g. $10.00
- Date/time: shows date and time, e.g. 27/01/1997
- Array: An array is a series of elements of the same type placed in contiguous memory locations
that can be individually referenced by adding an index to a unique identifier.
2. Network Databases
These databases have links that are

used to express relationships between
different data items.
Data is maintained by a single input.
There is little duplication of data.
There is no duplication of inputs. Linkages

are more flexible.
Many to many relationships to records are

limited

3. Hierarchical database: These are databases in which records are subordinates to other
records in a tree structure of database. It promotes grandfather, father, and son relationship of
records as illustrated below..
Each father file has one or more son files.
Each son file has only one father file.
There are no cross linkages of file records.
It is difficult to access all the files at one time.
A lot of duplication exists in this type of

database structure
DBMS components
i. Data Dictionary: this contains names and descriptions of every data element in the
database. Descriptions are on how data elements are related to each other. The Data
Dictionary (DD) stores data in a consistent memory, reducing data redundancy. ii. Data
Languages: a Special language used to describe the characteristics of a data element
placed into the DD. This language is called the DDL iii. Security Software: provides tools
used to shield the database from unauthorised access. iv. Recovery and archiving
system: these allow data to be copied onto backups in case of disaster.
v. Report writers: these are programs used to design output reports without writing an
algorithm in any programming language. vi. Teleprocessing monitors: Software that
manages communication between the database and remote terminals.
Advantages of Databases
Validation checks are made on data during entry thereby reducing data entry errors.
Searching and retrieval of data is very fast. Less likelihood of data getting lost. Record
structure can be easily modified if the need arises. Files can be linked together making file
updating easier and faster. Avoids data redundancy. Data can be secured from
unauthorised access by use of passwords. Users can share data if the database is
networked. Duplication of records is eliminated. Ad hoc reports can be created easily.
Sorting of records in any order is very fast
Disadvantages of databases
If the computer breaks down, you may not be able to access the data. It is costly to initially
setup the database. Computer data can be easily copied illegally and therefore should be
password protected. Takes time and costs to train users of the systems. Expensive to
employ a database administrator who will manage the database
Advantages of computer based systems as compared to manual filing systems.
Work can be done anywhere, even at offices in different countries. It is quicker to transfer
files to other offices. Fewer staff is employed thereby saving expenses on wages. There
are less chances of files getting lost. Less paperwork and storage requirements are
needed. It is quicker to search needed records. It is quicker to sort records in any order
using any field. It is quicker to cross reference files. It is quicker and easier to insert
sections of files into reports
However, the introduction of the computer systems means that staff would need new skills,
can lead to unemployment, people are likely to work from home, could lead to de-skilling
and some health problems will suffice.
Sample Question
A database stores details about cars in a showroom: The database information can be
amended, deleted or new ones inserted due to:

Amended: information in the databases is incorrect. Price of vehicle needs to be changed (e.g.
sales).
Change of vehicle colour.
Deleted (record deleted): Vehicle is sold or Vehicle is scrapped
Inserted/ added: new vehicle arrived. More information about current vehicle becomes known.
FILE HANDLING
Types of files
1. Master File: It is a relatively permanent file that is kept up-to-date by applying
transactions that occur during business operations. It contains permanent and semi-
permanent data. Static (permanent) data stored in database files can include Surname,
First names, Date of birth, etc.
2. Transaction Files: These are files that contain data that can change regularly, e.g. on
daily bases and it is used to update the master file. This includes sales per day, student
mark in a weekly test, etc. Transaction files are used to update master files.
3. Reference files: These are files that contain permanent data which is required for
reference purposes only.
This includes data on tax bands, formulae, etc. No changes to files are done.
4. Data file: A set of related records (either written or electronic) kept together.
a. FIXED LENGTH RECORDS

These are records that allocate a specific amount of space for data, mostly a specific
number of characters. For instance, a school keeps student records in a fixed length file.
The student number has 6 characters, Surname was assigned 10 characters, First Name
is given 10 characters, Date of Birth has 6 characters, sex has one character and class
has 2 characters only in that order in the computer database file. In total, the length of
each record is 35 characters.
The following student details are to be entered into the computer:
Student Number: 012999, Surname: Kapondeni, First Name:
Tungamirirai Date of Birth: 7th of February 1978, Sex: Male,
Class: Form 4A
When entered into the database, the record will appear as follows:
From the table above, it can be noticed that:

- The Sex field is coded to accommodate only the letters M or F. This is shorter and therefore
faster to enter data into the computer and to search records than entering the words Male or
Female.
- The Surname Kapondeni is shorter than the allocated 10 spaces. The other spaces will remain
idle.
- The First Name Tungamirirai is too long than the allocated spaces and therefore extra
characters will be cut.
Fixed length records have the following advantages:

Entering data is faster as records are shorter and less typing is required. less memory is
required. Less data entry errors are encountered. It is faster to carry out searches. Faster
to do validation checks and procedures. They are easier for programmers to work with
than variable length records. They allow an accurate estimate of disk storage
requirements. Thus disk storage space can be easily managed as records occupy a
specific number of characters. They are very easy to update
However, fixed length records have the following disadvantages:

Can lead to wastage if disk storage space if used to store variable length data. For
example, not all surnames are of the same length. Some spaces may lie idle as data
entered will be shorter than the space allocated. Some data to be entered may be too long
for the space allocated and therefore will be cut.

b. VARIABLE LENGTH RECORDS

These are records that allow data to occupy the amount of space that it needs. They allow
data with varying (different) number of characters or sizes. They usually show where the
field or record starts and ends, for example:
NB:- * Indicates the end of field marker, and the ≈ indicates the end of record
marker Variable length records have the following advantages:
They are more economical in terms of usage of disk storage space as they do not allow spaces
to lie idle.
Data entered will not be cut but appears as entered no matter how long it is.
However, variable length records have the following disadvantages:
End of field and end of record markers occupy disk storage space that might be used to store
data. These records are difficult to update as the transaction and master files might have
different lengths.
FILE ORGANISATION
Refers to the way in which records in a file are stored, retrieved and updated. This affects
the number of records stored, access speed and updating speed. The most common
methods of file organisation are: Serial File Organisation, Sequential File organisation,
indexed – sequential file organisation and random (direct) file organisation.
1. Serial File Organisation: This is whereby data is recorded one after another as
they occur, without any definite order as on magnetic tapes. Data is read from the first
record until the needed data is found, as on magnetic tapes. New records are added to the
end of the file. Serial file organisation is not appropriate for master files since records are
not sorted and therefore are difficult to access and to update. Suitable for temporary
transaction files since records are not sorted.
2. Sequential File Organisation: This is whereby records are sorted into a key
sequence, that is, in ascending or descending order of a given key filed as on magnetic
tapes. Sequential files organisation is appropriate for files with a high hit rate like payroll
processing. They are suitable for master files since they are ordered. However, it takes too
long to access required data since the records are accessed by reading from the first
record until the required data is found. Adding of new records is difficult as this is done by
re-entering the data and the new record is inserted at its right position. It time consuming to
update such records. Suitable for master files since records are sorted. This is used where
all records need processing
3. Indexed-Sequential Files: This is whereby records are ordered in sequence based
on the value of the index or disk address as supported by hard disks. This is used for
storing master files records since the records are ordered. It is also suitable for real time
processing applications like stock control as it is fast in accessing records and in updating
them. It provides direct access to data as on hard disks, diskettes and compact disks.
4. Random (Direct) File Organisation: This is whereby records are stored in no
order but accessed according to their disk address or relative position, as supported by
hard disks and compact disks. It is appropriate where extremely fast access to data is
required as in airline reservation. Updating of records is in situ, very simple and very fast.
Hard disk, compact disks and diskettes promotes random file organisation.
FILE PROCESSING
Refers to any form of activity that can be done using files. This includes: file referencing,
sorting, maintenance and updating.
1. File Referencing/Interrogation: This involves searching of record and displaying it on
the screen in order to gain certain information, leaving it unchanged. The record can also be
printed.
2. Sorting: Refers to a process of arranging (organising) records in a specific ordered
sequence, like in ascending or descending order of the key field.
3. Merging Files : This is the process of combining two or more records into one. Below is
an example of how records can be merged:

Record A (sorted) Record B (unsorted)

12 34 71 78 101 103 67 3 90 12
Record C (Merged and sorted for records A and Record B)
3 12 34 67 71 78 90 101 103
4. File maintenance: This is the process of reorganising the structure of records and
changing (adding or removing or editing) fields. This can be due to changes due to addition or
deletion of records.
5. File Updating: Updating is the process of making necessary changes to files and
records, entering recent information. Only master files are updated and they must be up-to-date.
For updating to occur, any one of the following must have occurred:
A new record has been entered. Deletion of an unwanted record. An amendment (change) to
the existing data has been made, e.g. change in date of birth only.
The most common methods of file updating are:

Updating in situ and Updating by copying.
a. Updating by copying
This happens in sequential file updating. This is done through the following steps:
- A record is read from master file into memory. A record is then read from transaction
file into memory. Record keys from each file are compared. If record keys are the
same, the master file is updated by moving fields form transaction file to the master
file.
In sequential file updating, it is recommended to keep at least three master file versions that
will be used for data recovery in case of a system failure or accidental loss of data. The first
master file is called the Grandfather file, the second master file is called the father file and the
third master file is the son file. This relationship is called the grandfather-father-son version of
files. The process of keeping three versions of master files (grandfather-father-son) as a result
of sequential file updating is called File
Generations. Thus the first master file
(grandfather file) is called the first
generation file, the second master file
(father file) is called the second
generation file and the third master file
(son file) is the third generation file. The
following diagram illustrates the
sequential file updating process:
*NB: - Always create data backups on

compact disk or hard disks and re-run
the old master file with the transaction
file if the computer system fails or if
data is lost. This is a data recovery
method that works well.
*NB:- A backup is a copy of file(s) on

an alternative medium like CD-ROM in case the original file is damaged or lost and will be
used for recovery purposes. The original files could be deleted accidentally, deleted by
hackers, corrupted by system failure or could be corrupted by hackers.
b.Updating by overlay (in situ):

In this case, record is accessed directly, read into memory, updated and written back to its
original position (in situ). This occurs in random and indexed-sequential files, thus on devices
like hard discs and memory sticks.

PROGRAMMING CONCEPTS
Definition of terms:
- Program: a set of detailed and unambiguous instructions that instructs a computer to
perform a specific task, for example, to add a set of numbers.
- Programming: A process of designing, coding and testing computer programs
- Programmer: A person who specialises in designing, coding and testing computer
programs - Problem: any question or matter involving difficulty or uncertainty and is
proposed for solution.
PROGRAMMING LANGUAGES
A programming language is a set of symbols in computer language that are used in coding
computer programs. Programming languages are of the following types:
1. Low Level Languages (LLL): These are programming languages used to write programs
in machine code, that is in zeros and ones or in mneumonic codes. Low level language is in
two forms: Machine Language and Assembly Language.
a. Machine code (language) is the language used to write programs in binary form (zeros and
ones). Machine language has the following advantages:
(i) Programs run faster since they are already in computer language. There is no need for
conversion as programs are in machine language. (ii) Programs occupy very small disc
storage space by storing just 1s and 0s.
Disadvantages of Machine language:

They are very difficult to learn. They are difficult to understand. Very difficult to use and
takes too long to find an error in a program. It takes too long too develop working
programs. They are machine dependent (they can only work on type of computer designed
for and not work on other computers)
b. Assembly Language: These are programming languages that use mneumonic codes in
coding programs. Mneumonic codes are abbreviations used in coding assembly language
programs, for example, LDA for Load, ADD for Addition, etc. Mneumonic codes are very
close to machine code, hence are low level language assembly language codes
Advantages of Assembly language:
One assembly language instruction corresponds to one machine code instruction and
therefore translation is easier and faster. Programs run faster since they are close to
machine code. They occupy very small disk storage space hence are economical to use.
Easier for a programmer to use than machine language.
Disadvantages of Assembly Language
They are very difficult to learn. They are very difficult to understand. Takes too long to develop
working programs. They can be machine dependent.
NB. Assemblers: These are programs used to convert assembly language instructions into
machine language. Other uses of assemblers include:
They generate machine code that is equivalent to assembly language. They are used to
check the validity of instructions, that is, checking for syntax errors in an instruction. They
also assign memory locations to variables.
2. High Level Languages (HLL): These are programming languages that use English-like
statements in coding programs, for example COBOL, Pascal, BASIC, etc. There are so
many high level languages because each language is designed for a specific problem to
be solved in our daily lives. For example BASIC was designed for learning purposes,
COBOL for business applications, FORTRAN for scientific purposes, etc. Below is an
example of a BASIC program that accepts two numbers entered through the keyboard,
adds them and display the result on the screen:
INPUT ―ENTER FIRST NUMBER.‖, A
INPUT ―ENTER SECOND NUMBER.‖, B
SUM = A + B
PRINT SUM
END
Programs written in High Level Language are first converted to machine code before running.
Advantages of High Level Languages:

They are easier to understand since they are written in English-like statements which are
more readable. They are easier to learn. It is easier to work with, that is to correct errors
and to test programs. They are problem oriented and therefore can be used on any
computer (not machine dependent)
Disadvantages of HLL
Takes long to run since they need to be first converted to machine code. They occupy a lot of
disk storage space as compared to low level languages.
Factors to consider when choosing a programming language

Nature of the application. Availability of needed facilities in the programming language for system
implementation. Availability of compatible hardware. Availability of expertise of the programmers.
TRANSLATORS
These are programs used to convert High level Language programs into machine code, and are
in two types, which are interpreters and compilers, which are further explained below:

Interpreters
These are programs that convert and run one instruction of a program at a time until the
end of the program, e.g. the BASIC interpreter. They do not produce the machine code
version of a program; hence conversion is repeated when you run the program again.
Functions of Interpreters
They check syntax error in a program statement. They translate an instruction into machine
language and run it. Allocates storage space to variables.
Advantages of interpreters
It is easy to find and correct syntax errors in interpreted programs. It is very fast to run
programs for the first time. It is very fast to run small programs.
Disadvantages of interpreters
They are very slow in running very large programs. They do not produce an object code of a
source code and hence difficult to use.
Compilers
These are programs that convert a high level language program into its machine code
equivalent at one go and then run it, e.g. the COBOL compiler. Once compiled, the
program no longer needs conversion since the machine code version is the one that will be
run, until some changes are made to the program code. Functions of Compilers
They check syntax errors in program statements. They allocate storage space to variables.
Translate the whole program into machine code at one go. Run an object code of the
program. Produces a program listing which indicates position of errors in a program.
Advantages of Compilers
Compiled programs runs faster since the object code is run. Compilers indicate the line
numbers with syntax errors and therefore assist programmers in debugging programs.
They are appropriate even for very large programs.
Disadvantages of Compilers
Slower than interpreters for running programs for the first time. They can cause the
computer to crash. Difficult to find errors in compiled program.
*NB: Source Code refers to the program written in English-like statements (High Level
Language) by the programmer.
Object Code refers to a machine code version of a source code. All programs written in source
code must be converted to object code for the computer to understand them.
Difference between High Level Languages and Low Level Languages
High Level Language Low Level Language

1 Written in English like statements Written in 1s and 0s (machine code) or in
mneumonic codes.
2 Easier to work with Difficult to work with
3 Easier to understand Difficult to understand
4 Are problem oriented and can be used on Machine oriented
any computer
5 Slower in execution since they need to be Faster in execution since they are in machine
first converted to machine code before code already.
running

6 Occupy large disk storage space on the Occupy small disk storage space on the computer
computer
7 They are machine independent They are machine dependent
3. Very High Level Languages (VHLL) – 4GLs: These only specify the desired end
result and do not indicate steps that the computer needs to take to make the calculation,
e.g. SQL used in relational databases. 4GLs are flexible and easy to use since no coding
is required.
4. Natural Language – Artificial Intelligence and expert systems: These are
programs that mimic human reasoning and learn from experiences.
Programming Language Generations

1. First Generation Languages (1951-58) – Machine language: These used binary
form to code programs. This is the Machine language version. Programming was tedious to
do.
2. Second Generation Languages (1959-64) – Assembly Language: Assemblers,
compilers and interpreter became available to represent machine code. This generation saw
the use of assembly language. Programming was simpler and less tedious.
3. Third Generation Languages (1965-70)- High Level Languages: This saw the
development of High Level Languages like BASIC, COBOL, FORTRAN, etc
4. Fourth Generation Languages (1971) – Very High Level Languages (4GLs): This
saw the development of non-procedural languages like SQL, PARADOX, etc
5. Fifth Generation Languages(1981) - Natural Language, artificial intelligence, expert
systems like PROLOG, LISP.
Procedural Languages: These languages give a precise definition of the steps to be followed
by the computer in order to perform a specific task. Most High Level Languages are procedural
languages.
Object Oriented Languages (non-procedural). These languages just specify the

constraint and objects to be produced and do not specify the steps to be followed to
perform a task. Very High Level Programming Languages are procedural languages, e.g.
SQL
TOP-DOWN PROGRAM DESIGN

Refers to the splitting of a program into simpler subtasks called modules which will be
easier to solve. For example, a program can be split into modules to Accept Number, Add,
Divide, Subtract and to Display Results. Modules are also called procedures, routines, sub-
routines or functions. The splitting of a problem into a series of self-contained modules is
called modularisation (modular programming).
Advantages of modularisation (modular programming)
Programmer can concentrate at one task at a time. Modules are simpler and easier to
understand and to solve. Modules are easier to test and to debug. Program modification is
easier since changes are isolated with specific modules. More experienced programmers
can be assigned complex modules. It saves programming time by sharing tasks. A large
project will be easier to monitor. It is easier to update (modify) modules However, it may
be difficult to link the modules together.
*NB: Library programs: this refers to a collection of standard programs and subroutines
that are stored and available for immediate use by other modules in the system. Library
programs are referenced by most modules in the systems.
*NB: Stepwise refinement: a technique used in developing the internal working of a module.
ALGORITHMS
A set of instructions describing the steps followed in performing a specific task, for
example, calculating change. Algorithms can be illustrated using the following:
Descriptions, Flowcharts, Pseudocodes, Structure diagrams

a. Descriptions: These are general statements that are followed in order to complete
a specific task. They are not governed by any programming language. An example is as
follows:
o
Enter temperature in C
Store the value in box C
o
Calculate the equivalent temperature in F
Store the value in box F
Print the value of box C
and F End the program.
b. Pseudocodes: These are English-like statements, closer to programming

language that indicate steps followed in performing a specific task. They are however
independent of any programming language. An example is as follows:
Enter centigrade
temperature, C If C = 0,
then stop.
Set F to 32 + (9C/5)
Print C and F
End
A number of control structures are used in designing Pseudocodes. These includes: simple
sequence, selection and iteration.
i. Simple sequence: This is whereby instructions are executed in the order they appear in
a program without jumping any one of them up to the end of the program. Statements
are executed one after another in the order they are. It is simple and avoids confusion.
Example:
Enter first number, A
Enter second number, B
C=A+B
Print C
Stop
ii. Selection Structure:
This allows one to choose the route to follow in order to accomplish a specific task. Selection
is written using the IF ....THEN...ELSE statement or the CASE statement.
IF...THEN ...ELSE statement: A programming structure that allows the user to choose one
from at least two routes of solving a problem. The following Pseudocodes compares two
numbers entered through the keyboard and determines the bigger one.
Enter first Number, A Enter first Number, A Enter first Number, A
Enter second number, B Enter second number, B Enter second number, B
IF A>B THEN IF A > B THEN IF A>B THEN Print A is bigger
Print A is bigger Print A is bigger IF A<B THEN Print B is bigger
ELSE ENDIF IF A=B THEN Print Numbers
IF A<B THEN IF A < B THEN are equal
Print B is bigger Print B is bigger END
ELSE ENDIF
Print Numbers are IF A = B THEN
equal Print Numbers are
ENDIF equal
ENDIF ENDIF
END END
A B C
The above 3 Pseudocodes produces the same result.
CASE Statement: This is an alternative to the IF...THEN...ELSE statement and is shorter. For
example:

Enter first Number, A

Enter operand (+, -, * /)
CASE operand of:
“+”: C = A + B
“-”: C = A-B
“*”: C = A*B
“/”: C = A/B
ENDCASE
Print C
END
iii. Repetition/Iteration/looping:
A control structure that repeatedly executes part of a program or the whole program until a
certain condition is satisfied. Iteration is in the following forms: FOR...NEXT LOOP,
REPEAT... UNTIL Loop and the WHILE...ENDWHILE Loop.
a. For...Next Loop: A looping structure that repeatedly executes the loop body for a specified
number of times. The syntax of the For...Next loop is as follows:
FOR {variable} = {starting value} to {ending value} DO
Statement 1
Statement 2
loop body ................
NEXT {variable}
A group of statements between the looping structures is called the loop body and is the one that
is repeatedly executed.
The For...Next loop is appropriate when the number of repetitions is known well in advance,
e.g. five times. An example of a program that uses the For...Next loop is as follows:
Sum, Average = 0
FOR I = 1 to 5 DO
Enter Number
Sum = Sum + number
NEXT I
Average = Sum/5
Display Sum, Average
End
b. Repeat...Until Structure: This is a looping structure that repeatedly executes the loop
body when the condition set is FALSE until it becomes TRUE. The number of repetitions
may not be known in advance and the loop body is executed at least once. The syntax is
as follows:
Repeat
Statement 1
Statement 2 loop body
................
Until {Condition}
For example
Sum, Average, Count = 0
Repeat
Enter Number (999 to end)
Sum = Sum + Number
Count = count + 1
Until Number = 999
Average = Sum / count
Print Sum, count, Average

End
In the above program:
- Count records the number of times the loop body executes.
- 999 is used to stop further data entry through the keyboard and thereby ending the
loop. Such a value that stops further data entry through the keyboard thereby
terminating a loop is called a Rogue value or sentinel.
- The condition here is {Number = 999}. The loop exits when the number 999 is
entered. If 999 is part of the number to be entered in this program, then the user
has to split it into two numbers, that is 999 = 990 + 9, therefore can be entered
separately as 990 and 9.
- A flag is also used to control the loop. In this case 999 is also a flag.
NB. As for the Repeat...Until loop, the condition is tested after the loop body has been run at
least once, even when the condition is true from start. This is rather misleading.
c. While ... Do Statement: A looping structure in which the loop body is repeatedly
executed when the condition set is TRUE until it becomes FALSE. It is used when the
number of repetitions is not known in advance. The condition set is tested first before
execution of the loop body. Therefore the loop body may not be executed at all if the
condition set is FALSE from start. The syntax of the WHILE…ENDWHILE structure is as
follows:
WHILE {condition}
Statement 1
Statement 2 loop
body ................ ENDWHILE
An example of the program is as

follows: Sum, Count, Average = 0
WHILE Count < 6 DO
Enter Number
Sum = Sum + number
Count = count + 1
ENDWHILE
Average = Sum/count
Display sum, count, average
END
The word WEND can be used to replace the word ENDWHILE in some structures and
therefore is acceptable. The word Do, after the condition is optional.
Differences between the Repeat...Until and the While…ENDWHILE structures
Repeat Until Loop While Endwhile Loop

1 Loop body is executed when the Loop body is executed when the condition
condition set is FALSE until it set is TRUE until it becomes FALSE
becomes TRUE
2 Loop body is executed at least once Loop body may not be executed at all
3 Condition is tested well after Condition is tested before execution of loop
execution of loop body body
c. Flowcharts
It is a diagram used to give details on how programs and procedures are executed. Flowcharts
are drawn using specific symbols, each with its own meaning, as given below:
Symbol Explanation
Process Symbol - Indicates where some form of processing occur

Arrow -Shows directional flow of data (data flow symbol)

Input /output - Parallelogram in shape. Indicates where data is entered and output form, either
screen display or printout.
Terminal - Oval in shape. Indicate the start and stop of a program. Therefore it is written
either Start/Begin/Stop/End.
Connector - Circular in shape. Denotes the start and end of a subroutine.
Nothing should be written inside it.
Pre-defined process Indicates a module/subprogram/procedure inside another program
Decision Represents a selection stage. Often used where a condition is, especially in repetition
and selection structures.
Illustrations of flowcharts for programs

1. Using Simple Sequence Structure
Start
Enter number, A
Enter number, B
Sum = A + B
Display Sum
Stop
Pseudocode for the flowchart on the left:
Flowchart equivalent to the pseudocode on the

right
2. Using Selection Structure

Flowchart Pseudocode
equivalent
Enter first Number, A

IF A>B THEN
Print A is bigger
ELSE

IF A<B THEN
Print B is bigger
ELSE
Print Numbers are equal
ENDIF
ENDIF
END
3. Using Iteration
(a) Repeat ... Until Structure
Flowchart Pseudocode
equivalent
Repeat
Enter Number
Sum = Sum + Number
Count = count + 1
Until Count > 10
Display Sum, count, Average
End
b) WHILE...WEND Structure and the FOR...TO...NEXT Loop
Flowchart Pseudocode equivalent

WHILE Count <=10
Enter Number
Sum = Sum + Number
Count = count + 1
WEND
Display Sum, count, Average
END

Use of the Pre-defined Symbol and the

connector
This is used when drawing flowcharts of subprograms as given
S
b. Flowchart for module Accept c

a. Flowchart for whole program
Numbers N
Flowchart (a) above indicates modules named Accept Numbers, Add numbers Multiply
Numbers and Display Results. Flowcharts for individual modules can then be designed as
given in diagram (b) above, only the first module is indicated. Can you do the rest?
d. Structure Diagrams: These are diagrams that show relationships between different modules
as given below.
Start
Sum, Product = 0
Enter First Number, A
Enter Second Number, B
Sum = A + B
Product = A * B
Display Sum, Product
End
The structure diagram above indicates five sub-programs of the program Process
Numbers, namely Initialise, Accept Numbers, Process Numbers, Display Results and Exit.
The module Process Numbers has its own subprograms, which are Add Numbers and
Multiply Numbers. Modules are appropriate for very large programs. Can you write
pseudocode for individual modules? The program can be written as a continuous single
program as indicated on the right side of the diagram.
INTERPRETING AND TESTING PROGRAMS

Dry running (desk checking): the process of manually testing the logic of a program on
paper before coding on the computer. Dry running is done to determine the logic of a
program (to check if it gives intended results.) Debugging: The process of finding and
correcting errors in a program. Bugs are errors in a program. A debugger is a program
used in aiding the finding and removal of errors in a program.
PROGRAMMING ERRORS
Programming errors are grouped into:
i. Syntax error: this is an error of violating the grammatical rules governing sentence
construction in a certain programming language, for example, leaving a semi-colon at the

end of each line in Pascal. Syntax errors are detected by the computer. A program cannot
run with syntax errors.
ii. Logic error (Semantic error): refers to an error in the sequencing of instructions,
modules and specifying wrong formulae that will produce undesirable results. For example,
instructing the computer to display result before any processing has been done. Logic
errors cannot be detected by the computer. The user just finds wrong and unintended
results of a process. It is also an error generated by entering the wrong data type during
program execution, for example, entering a text value where a numeric value is needed.
iii. Runtime (execution) error: These are errors that occur during program execution
and can be generated when the computer tries to read past an end of file marker or by
dividing a number by zero.
DATA TESTING
After a program has been coded, it must be tested with different data types to determine if
intended results are produced. The types of test data that can be used include:
i. Extreme Data: Refers to the minimum and the maximum values in a given range. For
example, a computer program requires the user to enter any number from (between) 1 to
20. 1 and 20 are extreme data and the computer must accept these. Thus extreme data is
accepted by the computer. ii. Standard (normal) Data: This refers to data that lies within
(in-between) a given range. In our example above, the numbers from 2 to 19 are standard
data and are accepted by the computer.
iii. Abnormal Data: This refers to data outside a given range. As to our example above,
the number 0, -1, -50 and all number from 21 and above are abnormal data. iv. Valid
data: refers to data of the correct data type. Invalid data is data of the wrong data type.
Thus if the user enter the value ―Tungamirai‖ instead of a number, this is referred to as a
wrong (invalid) data type. Only numbers are needed, not text.
PROGRAM TESTING
A very large program must be tested using the following types of tests:
Unit testing: the process of testing each program unit singly to determine if it produces expected
results.
System testing: the testing of the whole program after joining the modules to determine if it runs
perfectly.
Integration Testing: testing to see if modules can combine with each other.
User acceptance testing: determining if users of the new system are prepared to use it.
SYSTEMS ANALYSIS AND DESIGN

This is a process of identifying problems of an existing system and finding the best solution to
such a problem.
System: A groups of elements working together to achieve a common goal. Systems are of two
types:
Physical system: refers to tangible systems like schools, firm, shop, etc

Conceptual systems: these exist in mind or paper and cannot be touched. They just represent
a physical system.
This chapter is concerned with the development and maintenance of system like stock control,
patient monitoring, banking and payroll which are part of physical systems.
The systems analyst

This is a person who identifies problems of the existing system and recommends the best
solution to such a problem. The duties of a systems analyst are:
Identifies the problems of the current system. Liaises with system users and determine
their requirements. Finds out facts important to the design of the new system. Determines
the human and computer procedures that will make up the system. Participates in the
process of system implementation.
By performing such duties the systems analyst acts as:

i. A consultant: can be called or hired to identify problems in a system
ii. A supporting expert: draws together professional expertise concerning computer
hardware and software and their uses in business.
iii. An agent of change: bring new ideas into the organisation
Qualities of a systems analyst

Must have good oral and written communication skills for all managerial levels of an
organisation. Must be able to work as a team. Must be well educated, with at least a
degree. Must be well experienced in computers and at top managerial levels. Must have
good managerial skills. Must be a problem solver and see problems as challenges. Must
be self motivated. Must be well disciplined. Must be able to work under pressure and meet
deadlines.
INITIATION (ORIGINATION) OF SYSTEMS ANALYSIS

Changes to a system can be triggered by many factors, some of which are:
i. System users: they may be dissatisfied with the current system since they are the ones
who operate it. They will the sent requests to have a new system or some modification to
the existing one. ii. Top management: they may issue directives in order to meet new
organisational objectives. It can also be due to change in management (new manager),
new requirements, etc. iii. The need for improved operating efficiency: Errors in the
existing systems may be intolerable, especially to customers.
iv. Changes in technology: new hardware and software may force organisations to
change their ways of operation.
v. Change of government policies: new government laws and policies can force
organisations to change their systems vi. The user can change his mind
SYSTEMS DEVELOPMENT LIFE CYCLE (SDLC)

This refers to the stages through which a system develops from ‗birth‘ to ‗death‘. That is
from the moment the system is incepted until it is modified or replaced with a new one. The
stages, in their order, include Problem identification, feasibility study, analysis, design,
implementation, conversion and then maintenance. Below is a diagram that indicates the
SDLC stages.

Thediagram on the left shows

seven
stages can be compressed to give five
stages, which are:
1. Investigation,
2. Analysis,
3. Design,
4. Conversion,
5. Maintenance (review / evaluation)
Below is an explanation of each of the stages listed above:
1. Problem identification/Recognition/Definition/Realisation:
This refers to the realisation of the need for a new system by managers or users. This includes
the general statement of the problems being experienced by they system.
2. Feasibility Study:
This is a preliminary investigation conducted to determine if there is need for a new system
or modification of the existing one. It involves evaluation of systems requests from users
and to determine if it is feasible to construct a new one. Feasibility can be measured by its:
Economic feasibility: determining whether the benefits of the new system will out-weigh
the estimated cost involved in developing, purchasing, installing and maintenance of the
new system. The cost benefits analysis is important. Benefits can be tangible and
quantifiable, e.g. profits in terms of monetary values, fewer processing errors, increased
production, increased response time, etc. Other benefits are intangible, e.g. improved
customer goodwill, employee moral, job satisfaction, better service to the community, etc.
Technical feasibility: determines if the organisation can obtain software, equipment and
personnel to develop, install and operate the system.
Social feasibility: a measure of the system‘s acceptance by the general public; if it will not
violet the norms and values of the society.
After carrying out the feasibility study, a feasibility study report must be produced and it contains
the following information:
A brief description of the business. Advantages and problems of the existing system.
Objectives of the new system. Evaluation of the alternative solutions. Development
timetable. Management summary. Terms of reference. Contents page. Title page.
Proposed solution. Appendices.
Data Collection Procedures

Systems investigation is also carried out to find information on the system. The fact finding
methods that can be used include: interviews, record inspection, questionnaire,
observations, etc. Terms used in data gathering include:
a. Interviewer: The person who asks questions in order to solicit information
b. Interviewee (respondent): interviewee is a person who is asked questions and is expected to
give information to the interviewer.
c. Population: The average number of people in an area where a research is to be carried out.
d. Sample: Fraction of the population who actually take part in the research.
i. Interview:
This refers to the face-to-face communication between two or more people in order to
obtain information. Interviews can also be done over the phone but the most common ones
are face to face. Interviews are done when you want to collect information from a very
small population sample.
Advantages of Interviews

The researcher can ask for clarification on some points that may not be clear. Encourages
good rapport between the researcher and the respondent. Non-verbal gestures like facial
expressions can help the researcher to determine if the respondent is telling the truth.
Information can be collected even from the illiterate since the respondent‘s language could
be used. First hand information is collected. The researcher can probe to get more
information.
Disadvantages of Interviews
It is expensive since the researcher has to travel to the interview venue. It is time
consuming as more time is spent travelling and carrying out the interview. Good interview
techniques are required as failure may lead to disappointments. Biased information can be
given since the respondent may not tell the truth.
ii. Record inspection:

A fact finding method which involves scrutinising system documents in order to solicit
information. Record inspection has the following advantages:
Accurate information is collected from system records. First hand information is obtained
Disadvantages of record inspection
It is time consuming to go through all system records. Manual files can be tiresome to go
through and some of the data may be illegible. Confidential files are not given to the
researcher
iii. Questionnaire:
A document with carefully crafted questions to be answered by the respondent by filling on
the spaces provided. Questionnaires are used when collecting information from a widely
spaced population sample and when collecting information from many people. A
questionnaire contains open-ended and closed questions. Open-ended questions are gap
filling questions which require the respondent to express his or her own view. Closed
questions are guided questions where the respondent just chooses Yes or No, True or
False, or by just putting a tick on given options. Questionnaires can be distributed
personally or by post.
Advantages of questionnaires
Questions are very simple to answer. It saves time as questionnaires can be distributes
and then collected later. Respondents can fill questionnaires at their own pace. Give
guarantees confidential of information, thereby encouraging respondents to give accurate
information. They are cheap to use as travel expense can be low
Disadvantages of questionnaires
Some questions are left blank. Some questionnaires may not be returned. Biased
information can be collected. Respondents usually do not fill the correct information. It is
difficult to analyse information collect using questionnaires. They are expensive to use if
the postal system is used. Abusive information can be filled by respondents.
iv. Observations:
It is a fact finding method that involves viewing the actual system in operation by the
researcher. The researcher can even take part in operating the system. It is used when the
researcher wants to see for himself how the system operates.
Advantages of observations
First hand information is collected. Accurate information can be obtained. Areas of interest can
be observed. The researcher can take part in operating the system thereby getting insight on
how the system operates.
Disadvantages of observations
People work differently if they feel that they are being observed, therefore inaccurate
information can be collected. The researcher may not understand some of the activities
being observed. It is time consuming to collect the required information. The researcher
may interrupt some of the activities being done.
3. The analysis stage:

This is the in-depth study of the system to determine how data flows within the system. It
involves use of flowcharts, data flow diagrams, structure diagrams and others, to describe
the operations of the system. The analysis stage determines whether computerisation will

take place or not. The analysis stage also specifies the hardware and software
requirements.
Dataflow Diagrams
These are diagrams that show how data moves between external sources, through
processes and data stores of a particular system. Dataflow diagrams use the following
symbols:
4. Design Stage:
This stage is concerned with the development of the new computer based solution as specified
by the analysis stage. Design stage involves:
Input Design: includes designing of data entry forms, input methods (e.g. by filling forms, use
of barcodes, etc) and the user interface.
Output Design: Includes design of reports, data output formats, screen displays and other
printed documents like receipts, etc
File design: Involves designing tables/files, records and validation rules. It also involves
determining how data is to be stored and accessed, the media to be used for storage and
the mode of file organisation. Fields in each files ca be designed, their length and data
type, e.g.
File Name: Student File
Storage Location: Hard Disk
Mode of Access: Direct/Random
File Structure:
It also involves specifying how data is to be sorted and updated.
Program Design: Involves design of systems flowcharts, structure diagrams, dataflow

diagrams, algorithms, etc. Selection of appropriate hardware: Specify the input
hardware, output hardware, processing hardware and speed, storage media, RAM size,

etc. Selection of appropriate software: specifying the type of operating system,

programming language or database package and other application packages to be used.
Design of test plan and strategy, Design of the user manual, Design of the technical
documentation
5. Implementation Stage:
This involves the construction and assembling of the technical components that are
needed for the new system to operate. This includes preparation of the computer room
environment, coding of the computer program using a specific programming language,
testing of the coded program, user training (users are trained on how to enter data, search
records, edit fields, produce reports, etc), etc.
Ergonomics: the design and functionality of the computer environment and includes furniture
setup, ventilation, security, space, noise, etc. some of the ergonomic concerns include:
Incorrect positioning of the computer facing the window can lead to eyestrain from screen
glare. Incorrect sitting positioning can lead to backache. Constant typing with inadequate
breaks can lead to RSI. Printer noise can lead to stress. Badly designed software can
cause stress. Trailing electricity cables are a safety hazard.
6. Conversion (Installation/Changeover) Stage:
This involves putting the new computer system into operation, that is, changing from the
old system to the new one. It involves file conversion, which is the changing of old data
files into the current format. Different changeover methods can be used, and these include:
a. Parallel Run: This involves using of both the old and new system concurrently until the
new system proves to be efficient. It involves operating the new and old systems
simultaneously until management is confident that the new system will perform
satisfactorily. Other workers will be using the old system while others use the old system
but doing the same type of job.
Advantages of parallel run
Results for both systems are compared for accuracy and consistency. If the new system
develops problems, it will be easier to revert to the old one. There is enough time given to
determine if the new system produces expected results. Employees have enough time to
familiarise with the new system.
Disadvantages of Parallel run
Running two systems at the same time is very expensive. Running two systems
simultaneously is demanding to employees. It may be difficult to reach a decision when
comparing the two systems. There is duplication of tasks which in turn stresses employees
ii. Abrupt (Direct) changeover: Involves stopping using the old system on a certain
day and the new system takes over on the next morning. This is suitable for control
systems like in chemical plants and for traffic lights.
Advantages of Direct Changeover
Reduces cost as of running two systems at the same time. Faster and more efficient to
implement. There is minimum duplication of tasks. Enough resources can be allocated to
make sure that the new system operates successfully.
Disadvantages of Direct Changeover
It will be difficult to revert to the old system if the new system fails.
iii. Phased / Partial conversion: This is whereby the old system is gradually removed
while the new system is gradually moved in at the same time. This can be done by
computerising only one department in an organisation this month, then the next
department in two months time, and so on until the whole system is computerised.
Advantages of phased conversion
Avoids the risk of system failure. Saves costs since the new system is applied in phases. It
could be easier to revert to the old system if the new system fails since only one department will
be affected.
Disadvantages of phased conversion
It could be very expensive since the organisation will be running two systems but in different
departments.

iv. Pilot conversion: This is whereby a program is tested in one organisation (or
department), and is applied to the whole organisation if it passes the pilot stage. It serves
as a model for other departments. A pilot program can then be applied in phases, directly
or using the parallel run method.
7. Maintenance/review/evaluation Stage:
This stage is concerned with making upgrades and repairs to an already existing system.
Certain sections of the system will be modified with time.
Employee resistance: When a new system is introduced, some employees may resist the
change and this could be catastrophic if not handled appropriately. Some fear losing their
jobs, of being demoted or being transferred and change of their job description. Resistance
can be in the following forms:
Through strikes and demonstrations. Giving false information during system investigation.
Entering wrong and inappropriate data so that wrong results are produces, etc
User training:
Once a new system is put in place, existing employees are trained on how to operate the new
system, otherwise new employees are recruited. User training can be in the following forms:
i. On the job training: Users are trained at their organisation by hired trainers. This
has the following advantages:
Learners practice with actual equipment and the environment of the job. Learners can
engage in productive practices while on training. This is cheaper for the organisation.
Enough practice is gained on how to operate the system.
Disadvantages of on the job training
Distractions occur in a noisy office. Instructional methods are often poor. The need to keep
up output may lead to hasty teaching
ii. Classroom training: Users are send to other colleges and institutions which offer
courses on the subject matter. This could be expensive to organisations since employees
take study leave while being paid at the same time. Employees can also be trained on
aspects that they will not apply when they finish the course. The gap between what is
learnt and what is needed at the job may be too wide.
SYSTEM DOCUMENTATION
Documentation refers to the careful and disciplined recording of information on the
development, operation and maintenance of a system. Documentation is in two main
types: user documentation and technical documentation
(a) User Documentation: It is a manual that guides system users on how to load,
operate, navigate and exit a program (system). User documentation contains the following:
System/program name. Storage location. System password. Instruction on how to install the
program.
instruction on how to operate the system: loading, searching data, adding new records, deleting
unwanted records, modifying existing records, saving data, backup procedures, etc. How to quit
the program
(b) Technical Documentation: This is a manual for programmers which aid them in
modifying the system and in correcting program errors. The following are found in technical
documentation:
Algorithms of the program, Program testing procedures and test data, Sample of expected
system results, Program structure showing modules and their relationships, System
flowcharts, Programming language used, Program code, program listings, File structures.

DATA ENTRY ERRORS

Data can be entered incorrectly into the computer and this can have the following effects:
- A company can be prosecuted under the Data Protection Act if incorrect information causes a
person or organisation some loss.
- Wrong decisions can be made by managers due to wrong information given.
- Customers may be angry if they are sent wrong bills.
Types Of Errors
1. Transcription Errors: These are mistakes due to misreading or mistyping of data,
e.g., confusing the number 5 with the letter S, 0 (zero) instead of the letter O, etc. This can
also be caused by bad handwriting.
2. Transposition Errors: These are mistakes caused by swapping 2 letters or digits,
e.g. typing ‗ot‘ instead of ‗to‘, 5721 instead of 7521. Transposition errors occur mostly when
typing at very high speeds.
Avoiding Data Entry Errors

The following procedures can be used to avoid / reduce data entry errors:
1. Verification: Involves checking that what is in the computer is similar to what is on
the input document (Proof reading). Verification is done manually by the user of the
computer. Verification is carried out to determine errors that cannot be detected by the
computer.
2. Validation: A process of detecting if data entered is valid, correct, complete,
sensible and reasonable. For instance the height of a person entered as 12 metres is
incorrect, not sensible, neither is it reasonable, and therefore the computer should reject
this. Validation is done by the computer.

Types Of Validation Checks On Data

(a) Character type (Data type) checks: A validation check for detecting if the correct
characters have been entered, for example can detect and reject alphabetic letters where
numbers are needed. Data types include numbers, bytes, dates, text, alphabetic,
alphanumeric, etc and each is to be entered where appropriate. (b) Range Checks: Are
validation checks performed on numbers to make sure they lie in a specified range. For
example, you are required to enter a number between 5 and 20, and you enter 51, the
computer should automatically reject this since it lies outside the required range.
(c) Presence checks: These are validation checks for determining if certain key data
items have been entered in databases, for example, fields that should not be left without
data like Surname for student databases. The computer does not allow the user to
continue until an entry has been made.
(d) Length checks: These are validation checks used to determine if data entered is
of the required number of characters. For example, if a student number has 5 digits, the
computer should reject if a number with 4 or less digits or even more digits is entered.
(e) Spell Checkers: These are validation checks that determine if accurate text has
been entered especially in word processing. Spell checkers use custom dictionaries to
check spelling mistakes in documents. If a word is typed in, it is checked if it is in the
custom dictionary, if not, it is treated as an error. Spell checkers cannot be used in case of
names of people, places, computer jargon, new slang words, etc.
(f) Check Sum: A validation check of adding together the bits in a byte to give a
number that will be transmitted together with the data. It is used to check whether errors
have occurred in transmission or storage. (g) Parity Bits: A parity bit is an extra bit (1 or
0) that is used in checking for errors in a group of bits transferred within or between
computers. Parity bits are appended to the left of a byte to make it even or odd depending
on the method of parity checking. Parity bits are also used to determine if a block of data
has been correctly transmitted over a communication channel. It works in the following
way:
Using Odd Parity: The letter C is transmitted as 1000011. Since there are three 1s in this
byte, a 0 is added to the left so that the total for 1s is odd, thus making it 01000011. The first
0 (underlined) is used as the parity bit.
Using even parity: In even parity, a 1 would be appended to the left of the byte so that the
total number of ones is even, thus making it 1 1000011
(h) Check Digits: A check digit is an extra figure added to the end of an original number for error
checking purposes. It s calculated from the original number.
*NB: - Check digits are used where data entered automatically as in using barcode
readers.
Calculating Check Digits

Using the Modulus 11 method: Suppose a product number has been entered as: 1512113239;
the following procedures will be used.
The computer removes the last digit, 9, so that it is left with the number 151211323.
We now have 9 digits. Working from the right, the first digit is multiplied by 2, second number by
3, third number by 4 and so on. The results are added together, e.g.
(1x10) + (5x9) + (1x8) + (2x7) + (1x6) + (1x5) + (3x4) + (2x3) + (3x2) = 112
The total (112) is divided by 11 and the remainder is noted; e.g., 112 divided by 11 = 10
remainder 2.
The remainder is subtracted from 11 to give the check digit: 11 – 2 = 9
Therefore the number will be transmitted as 1512113239
*NB: - (1) If the check digit found is 10, an X is used as the check digit.
(2) Check digits are used to detect where digits have been swapped.
SYSTEMS FLOWCHARTS
A systems flowchart is a diagram used to show the flow of data in a program. It shows the
overview of the system, tasks carried out by the system, whether manual or computer,

devices, output media and files used. Common symbols for designing systems flowcharts
are as follows:
*NB: Meanings of these symbols are not universal and mean a different thing to others. Some
symbols are borrowed from program flowcharts.

Below is a systems flowchart for a payroll processing

Below is a systems flowchart that is used to update a
system that uses batch processing stock master file when stock items are ed.
purchas
PAPER 2 (PROJECTS)
1. Statement of the problem: Limitations of the existing manual solution should be
considered. These must be realistic and should justify computerisation. At least six
problems should be cited. Each problem must be expanded or must be clear and should
be solved using the computer. The problem can just be listed and then briefly explained
how it affects the current solution. If the system is said to be expensive to run, pupils are
supposed to give the statistics of the costs of running the system over a given period of
time. If the system is slow to serve clients or to run, the number of minutes or hours must
be specified so as to give clarity. Pupils should avoid vague points like ―too slow,
expensive to run, slow to update records, difficult to update records‖ etc. These problems
must be clear, qualified, quantified and justifiable.
2. Aims and objectives: Good objectives must be cited and these must be
achievable and measurable. A list of the desired outcomes of the proposed solution is
needed: what will the proposed computer system be able to do? For instance; what should
it be able to enter, what will have to be processed, what will need to be updated (that is
addition, deletions and editing of which records), what form of reports will need printing?
The objectives must link with the above stated problems. Include at least 6 objectives.
3. Data flow in existing solution: What data items are used in the existing solution?
Identify all the data items for each file used in the system. Pupils can just give a file and the
data items found in it. For example: Client File: Client Surname, Client First Name, Client
ID Number, Client Address, Item Bought, Quantity bought, Unit price, Total Price, Date of
purchase, etc.
All data items in each file must be exhausted.
4. Description of the existing Solution: A broad description of the processes that
take place in the existing system must be given. Pupils must describe how the system
works, taking into consideration the data items cited in 3 above. Explain how each file is
processed and what it is used for. At least 6 files must be described. There is no need of
drawing data flow diagrams if the pupil can describe the processes involved. Pupils can
even attach system forms of the current system being investigated and put them in
appendices.
5. Evaluation of the existing solution: A good evaluation should assess both sides,
the weaknesses and the strengths, and not just one side. Pupils should give 6 advantages
and more disadvantages for the existing solution. A good evaluation should be able to
qualify and quantify the limitations and strengths. Statements like: ―it is too slow‖, ―it is
expensive‖, ―it is inefficient‖ are not enough. Pupils must specify how slow is being too
slow, how expensive is expensive, how inefficient is being inefficient. For instance they

could specify the number of minutes, amount of expensiveness in $ amount, etc, so as to

clarify the point.
6. Evaluation of the alternative solution: An alternative solution is the one that can
be used to solve current problems. This could not be the current solution nor the
candidate‘s proposed solution but other solutions. At least two solutions must be given and
evaluated. Pupils are expected to list the alternative solution, briefly describe how it will be
operated before giving it weaknesses and strengths. At least 6 advantages and more
disadvantages are to be cited and clarified for each solution.
7. Overall Plan: This is the candidate‘s plan to realise the proposed computer
solution. Normally a modular approach in a top-down structure is considered. The problem
is split into modules in a tree structure. Tables (files) or forms could be taken as the
modules. Pupils are supposed to indicate files. This can be given as shown below:
*NB: The above is just a sample and is incomplete. All files in the system must be included in
the hierarchy chart. After the hierarchy chart given above, a systems flowchart will suffice.
8. Modules: Student should identify the modules to be used in the system. And give
a valid linkage in the system. This can be obtained from the overall plan. This can be given
as shown below:
Linkages within the system must be clear. Instead of given a diagram as above, the modules can
be given as below:
Module Name: Student File Module
Module Purpose:……..
Modules Called:…….
Modules Called from: ……
9. Algorithms: Annotated flowchart and Pseudocodes are acceptable. Good
algorithms should be valid, clear, logical and plausible. Each algorithm should be clearly

related to the system requirements. An explanation of the purpose of each module should
be given first before the algorithm is written. For example:
Algorithm Name: Add New Student Record
Purpose: Responsible for accepting new student details for students who are joining the
school Algorithm:…….
At least six modules and their algorithms should be cited and explained.
10. Hardware Requirements: A list of at least 2 hardware requirements should be

cited for each of the following categories:
- Input Hardware, Processing hardware, Storage device, Output hardware
Explain the use of each device in relation to the system being designed, what it will be
used for. The listed devices should be in the scope of the project and student capability.
For storage devices, pupil could further include the storage capacity and what it will be
used to store in the system. Lastly, pupils should select the processor type appropriate and
the reason why such a processor type and speed is needed.
11. Testing for standard and extreme data: Use a table format for this. Pupils can
also include sample runs produced by the system. Avoid screen dumps but actual reports
produced by the system. Only numeric data and dates is acceptable.
12. Test for Abnormal Data: Again a table format can be used to illustrate the
abnormal data being tested. Actual data being entered in the system is considered, NOT
menus and keystrokes. Error messages produced by the system must be included in the
project.
13. User Documentation: This documentation should enable a novice to start-up the
candidate‘s solution and to navigate through without further assistance. Include how to
install the program, software compatible, etc.
14. Sample runs: A lot of sample runs (reports) produced from different files must be
printed and attached. Screen dumps are not acceptable. At least 6 report generated from
different files are needed.
15. Technical Documentation: This includes program listing, algorithms, modules,
data dictionary, program comments and file structures. At least four items of the above
listed should be included.
16. Evaluation of the solution: The weaknesses and strengths of the newly designed
computer solution must be cited. At least eight strengths and six weaknesses must be
given. The strengths must be able to solve the problems cited in the earlier stages (stage
1). More advantages must be given other than the disadvantages. 17. Opportunities for
development: Possible improvements to the system must be given and clarified. These
improvements must be in the scope of the system and the student‘s capability. Do not
entertain fancy ideas that are beyond the student‘s capability.
*NB:
1. The documented project for the student must be accompanied by a working disk that is virus
free.
2. Your system should have the following features:
- Should have menus
- Should be able to sort records
- Should be able to search records (queries and filters are acceptable)

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I GCSE ICT NOTES 4017 SYLLABUS

INFORMATION AND COMMUNICATION TECHNOLOGY

DATA AND INFORMATION

The Data Processing Cycle

Second generation computers were:

4. Fourth Generation Computers (1980-1990): The Fourth Generation

They are Handheld Computers that are small enough to be

d. Laptops (Notebook computers): - These are portable computers that use an

Tablet PCs (a) Slate model (b) Convertible model

However, the following problems may arise:

2. Mini-Computers: these are in-between mainframe computers and microcomputers

These are very big in size

Advantages of using computers

FACTORS TO CONSIDER WHEN BUYING A COMPUTER

- ASCII - American Standard Code for Information Interchange: - a code for

(ii) Mouse: It is a mouse shaped device used to enter data

It can also be used for pointing and selecting items. Clicking is

(iii) Scanner: an input device used to

The images can then be edited, printed or saved.

(iv) Digital Camera: A device use to capture photographs, films, videos or a

(v) Touch Screen

Usedon (ATMs)-Automated TellerMachines

A touch screen is both an input and output device.

(vi) Joystick: A device specifically used

It can be an alternative to a mouse. It

Two types of joystick

(a) Card with magnetic strip (b) Magnetic strip reader

(iii) Magnetic Ink Character

FACTORS TO CONSIDER WHEN PURCHASING HARDWARE

However, Impact printers have the

Dot matrix printer

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The processor comprises of: Arithmetic and Logic Unit

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Methods of storing data:

Methods of Accessing Data

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1. PRIMARY STORAGE (MAIN MEMORY, MAIN STORE, IMMEDIATE ACCESS MEMORY,

(a) RAM (Random Access Memory):

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SECONDARY STORAGE (BACKING STORAGE/AUXILIARY STORAGE/EXTERNAL

(b) Hard Disk (Hard Drive): These are disks

(c) Diskette (Floppy Disk): A 3.5 inch and plastic

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(e) Memory Sticks / Flash Drive: These are small

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(f) Memory Cards: memory card is like a portable

They offer direct access to data, are portable,

OPTICAL STORAGE MEDIA:

Advantages to schools of storing learning materials on a CD-ROM other than using

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TYPES OF OPERATING SYSTEMS

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Advantages of batch processing are as follows: It is less expensive to use. Processing

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Methods of Acquiring Software

Disadvantages of Generic Software: May not meet the individual needs of an

2. Tailor-made Software (bespoke): These are programs specifically designed to