ELECTRICAL SYSTEM

Event Codes

Event Codes • If you replace ACCESS 5, calibrate ECR4 (CALI-

BRATION MENUS/C4.1) on trucks equipped with
electronic power steering.
Access 1 2 3® Modules Overview
ACCESS 1: Display Module (DM) ACCESS 1
ACCESS 2: Hydraulic Control Module (HCM)
ACCESS 3: Traction Control Module (TCM)
ACCESS 4: Vehicle Control Module (VCM)
ACCESS 5: Steer Control Module (SCM)
ACCESS 7: Accessory Control Module (ACM)
ACCESS 8: Accessory Hydraulic Module (ADM)

CAUTION

ACCESS MODULES CAN BE DAMAGED

Do not turn the truck ON with a control connector dis- Enhanced Display
connected.
 Connecting or disconnecting connectors while
there is power to the module can cause damage.
 Do not disconnect or connect any control connec-
tors while truck is ON.

Calibration
When you replace an Access 1 2 3 module or update
Access 1 2 3 software, you must calibrate the truck.
The items that follow are the necessary calibrations:

• If you replace ACCESS 1, calibrate the steer sen-

sor feedback (RPS1) on trucks equipped with elec-
tronic power steering (CALIBRATION MENU/ Enhanced Display with CDM
C4.1).
Fig. 1 21865-01
• If you replace ACCESS 3, calibrate the tilt sensor
feedback (POT4) on trucks equipped with tilt posi- 1 Message Display
tion assist (CALIBRATION MENU/C2.6). 2 Enter Key
3 Navigation Arrows - Up, Down, Left, and Right
• If you replace ACCESS 4, calibrate the compo-
4 Capacity Data Monitor (DCM) (Optional)
nents that follow:
– POT1, POT2, and POT3 (CALIBRATION Access 1 2 3® Module Locations
MENUS/C1.1, C1.2, and C1.3)
The figures that follow shows the location of the
– ECR2 (CALIBRATION MENUS/C2.1) Access 1 2 3 modules.
– LS (CALIBRATION MENUS/C2.2)
– PVL (CALIBRATION MENUS/C2.3)
– PVA (CALIBRATION MENUS/C2.4)
– Accelerometer (CALIBRATION MENUS/C2.5)
– RPS1 (CALIBRATION MENU/C2.8) on trucks
with electronic power steering.

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Event Codes

Fig. 2 26567

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Event Codes

Fig. 3 21866

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Event Codes

Symbols Static Return to Off (SRO) Messages

Use the symbols in the chart that follows as an aid for During truck operation, messages can occur to tell the
event code troubleshooting. operator of the truck condition. After you correct the
condition that causes the message, the condition will
be removed. A list of the messages as seen on
Symbol Definition ACCESS 1 with a description of the message function
follows.
= is equal to

≠ is not equal to

< less than

≤ is equal to or less than

> more than

≥ is equal to or more than

≈ is approximately

SRO Messages

Display Description

NO BATTERY RESTRAINT The Battery Restraint Switch is open. Make sure that the battery restraint is
installed correctly.
CYCLE FOOT PEDALS Release and then apply the foot pedals.
ENTRY BAR Apply and then release the entry bar.
LEFT PEDAL Release and then apply the left foot pedal.
RIGHT PEDAL Release and then apply the right foot pedal.
REDUCE TRAVEL SPEED The travel speed is too high for the truck and the load. Decrease the truck travel
speed.
LOW BATTERY LIFT CUTOUT The battery charge is low. Charge the battery.
CHAIN SLACK The truck senses slack in the chain. Raise the mast to tighten the chain.
UNATTENDED MOVEMENT The truck moved without an operator present.
CUTOUT, USE OVERRIDE The mast is at the height cutout. Use the override switch to raise the mast higher
than the height cutout.
HEIGHT CUTOUT STOP The mast is at the height cutout. The mast cannot go higher than the height
cutout. Lower the mast below the cutout.
CENTER HAND CONTROL The multi-task control handle is not in the center. If the multi-task control handle
is in the center when this messages occurs, then do the calibration steps in
CALIBRATION MENU/C1.
TRAVEL OVERTEMP The temperature of the traction motor (M1) is too high. Turn the truck OFF. Let
the M1 become cool.
LIFT OVERTEMP The temperature of the hydraulic pump motor (M2) is too high. Turn the truck
OFF. Let M2 become cool.
CENTER PEDAL Release and then apply the center foot pedal.

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Event Codes

SRO Messages

Display Description

STEER OVERTEMP The temperature of the steer motor (M5) is too high. Turn the truck OFF. Let M5
cool.
ACCESS 3 OVERTEMP The temperature of ACCESS 3 is too high. Turn the truck OFF. Let ACCESS 3
become cool.
ACCESS 2 OVERTEMP The temperature of ACCESS 2 is too high. Turn the truck OFF. Let the
ACCESS 2 become cool.
ACCESS 5 OVERTEMP The temperature of ACCESS 5 is too high. Turn the truck OFF. Let the
ACCESS 5 become cool.
CHECK LOAD The load is too heavy or is not distributed correctly. Correct the load condition.
PLEASE STAND BY Wait for the truck software to complete loading.
REMOTE MODE ACTIVE The remote mode is active.
REKEY ON LEVEL Move the truck to a level floor. Turn the truck OFF. Then turn the truck ON again.
PARAMETERS MODIFIED The truck settings were changed.
WARM UP CYCLE ACTIVE The truck is warming up for express lower operation (1–3 minutes). The raise
and lower functions are disabled.

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Event Code 100

Event Code 100 nectors, and fuses. Make the necessary repairs
or replacements.
INVALID EVENT CODE FROM ACCESS 3 MODULE • If:The resistance > 60 Ω.
- NOT USED
– Then continue to Step 4.
All truck functions are disabled.
Step 4: The termination resistors on the CAN bus are
The event code is not specified in the truck code. Con-
open. Keep the truck OFF. Disconnect CA204 and
sult the factory. CA205 from the distribution panel. Measure the resis-
tance between TP7 and TP8.
Event Code 102 • If:The resistance > 120 Ω.
ACCESS 1 CAN INITIALIZATION ISSUE WITH – Then replace the distribution panel.
ACCESS 2 • If:The resistance = 120 Ω.
All truck functions are disabled.
– Then replace ACCESS 1.
ACCESS 1 CAN bus communication with ACCESS 2
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 1 and ACCESS 2 indicator lights.
• If:The indicator lights are OFF.
– Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.
• If:The indicator lights are ON.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from ACCESS 1
CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel
CA205-2 to ACCESS 2 CA402-23. Fig. 4 21785
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then Event Code 103
check the wire continuity from the distribution panel
from CA205-11 to ACCESS 2 CA402-15. ACCESS 1 CAN INITIALIZATION ISSUE WITH
• If:There is damage to the wires, pins, or connec- ACCESS 3
tors. All truck functions are disabled.
– Then make the necessary repairs or replace- ACCESS 1 CAN bus communication with ACCESS 3
ments. stopped.
• If:There is no damage to the wires, pins, or connec- Step 1: Turn the truck ON. Check the status of the
tors. ACCESS 1 and ACCESS 3 indicator lights.
– Then continue to Step 3. • If:The indicator lights are OFF.
Step 3: Keep the truck OFF. Measure the resistance – Then there is no BNEG to the modules. This
on the distribution panel between CAN HIGH (TP7) makes a load on the CAN bus and slows commu-
and CAN LOW (TP8). nications. Correct the BNEG problem.
 The correct resistance = 60 Ω. • If:The indicator lights are ON.
• If:The resistance = 0 Ω. – Then continue to Step 2.
– Then there is a short circuit between CAN HIGH Step 2: Turn the truck OFF. Examine the CAN wires
and CAN LOW. Examine the related wires, con- and connections.

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Event Code 104

CAN HIGH: Check the wire continuity from ACCESS 1

CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel
CA205-3 to ACCESS 3 CA401-23.
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then
check the wire continuity from the distribution panel
from CA205-10 to ACCESS 3 CA401-15.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
– Then continue to Step 3.
Step 3: Keep the truck OFF. Measure the resistance Fig. 5 21786
on the distribution panel between CAN HIGH (TP7)
and CAN LOW (TP8). Event Code 104
 The correct resistance = 60 Ω.
ACCESS 1 CAN INITIALIZATION ISSUE WITH
• If:The resistance = 0 Ω. ACCESS 4
– Then there is a short circuit between CAN HIGH All truck functions are disabled.
and CAN LOW. Examine the related wires, con- ACCESS 1 CAN bus communication with ACCESS 4
nectors, and fuses. Make the necessary repairs stopped.
or replacements.
Step 1: Turn the truck ON. Check the status of the
• If:The resistance > 60 Ω. ACCESS 1 and ACCESS 4 indicator lights.
– Then continue to Step 4. • If:The indicator lights are OFF.
Step 4: The termination resistors on the CAN bus are – Then there is no BNEG to the modules. This
open. Keep the truck OFF. Disconnect CA204 and makes a load on the CAN bus and slows commu-
CA205 from the distribution panel. Measure the resis- nications. Correct the BNEG problem.
tance between TP7 and TP8. • If:The indicator lights are ON.
• If:The resistance > 120 Ω. – Then continue to Step 2.
– Then replace the distribution panel. Step 2: Turn the truck OFF. Examine the CAN wires
• If:The resistance = 120 Ω. and connections.
– Then replace ACCESS 1. CAN HIGH: Check the wire continuity from ACCESS 1
CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel
CA205-4 to ACCESS 4 CA412-2.
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then
check the wire continuity from the distribution panel
from CA205-9 to ACCESS 4 CA412-1.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
– Then continue to Step 3.

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Event Code 105

Step 3: Keep the truck OFF. Measure the resistance – Then there is no BNEG to the modules. This
on the distribution panel between CAN HIGH (TP7) makes a load on the CAN bus and slows commu-
and CAN LOW (TP8). nications. Correct the BNEG problem.
 The correct resistance = 60 Ω. • If:The indicator lights are ON.
• If:The resistance = 0 Ω. – Then continue to Step 2.
– Then there is a short circuit between CAN HIGH Step 2: Turn the truck OFF. Examine the CAN wires
and CAN LOW. Examine the related wires, con- and connections.
nectors, and fuses. Make the necessary repairs CAN HIGH: Check the wire continuity from ACCESS 1
or replacements. CA405-8 to the distribution panel CA205-1. Then
• If:The resistance > 60 Ω. check the continuity from the distribution panel
CA205-6 to ACCESS 5 CA651-23.
– Then continue to Step 4.
CAN LOW: Check the wire continuity from ACCESS 1
Step 4: The termination resistors on the CAN bus are CA405-9 to the distribution panel CA205-12. Then
open. Keep the truck OFF. Disconnect CA204 and check the wire continuity from the distribution panel
CA205 from the distribution panel. Measure the resis- from CA205-7 to ACCESS 5 CA651-15.
tance between TP7 and TP8.
• If:There is damage to the wires, pins, or connec-
• If:The resistance > 120 Ω. tors.
– Then replace the distribution panel. – Then make the necessary repairs or replace-
• If:The resistance = 120 Ω. ments.
• If:There is no damage to the wires, pins, or connec-
– Then replace ACCESS 1.
tors.
– Then continue to Step 3.
Step 3: Keep the truck OFF. Measure the resistance
on the distribution panel between CAN HIGH (TP7)
and CAN LOW (TP8).
 The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then there is a short circuit between CAN HIGH
and CAN LOW. Examine the related wires, con-
nectors, and fuses. Make the necessary repairs
or replacements.
• If:The resistance > 60 Ω.
– Then continue to Step 4.
Step 4: The termination resistors on the CAN bus are
open. Keep the truck OFF. Disconnect CA204 and
Fig. 6 21787
CA205 from the distribution panel. Measure the resis-
tance between TP7 and TP8.
Event Code 105 • If:The resistance > 120 Ω.
ACCESS 1 CAN INITIALIZATION ISSUE WITH – Then replace the distribution panel.
ACCESS 5
• If:The resistance = 120 Ω.
All truck functions are disabled.
– Then replace ACCESS 1.
ACCESS 1 CAN bus communication with ACCESS 5
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 1 and ACCESS 5 indicator lights.
• If:The indicator lights are OFF.

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Event Code 106

• If:There is no damage to the wires, pins, or connec-

tors.
– Then continue to Step 3.
Step 3: Keep the truck OFF. Measure the resistance
on the distribution panel between ACCESS 7 CA837-1
and CA837-2.
 The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then there is a short circuit between CAN HIGH
and CAN LOW. Examine the related wires, con-
nectors, and fuses. Make the necessary repairs
or replacements.
• If:The resistance is not ≈ 60 Ω.
– Then find and correct the wire and connection
Fig. 7 21788 problems between ACCESS 7 and CA204 on the
distribution panel.
Event Code 106 • If:The resistance ≈ 60 Ω and the event continues.

ACCESS 1 CAN INITIALIZATION ERROR WITH – Then replace ACCESS 7.

ACCESS 7 (ACM)
The truck decreases the performance of the raise,
lower, and traction functions. The accessory hydraulics
are disabled.
ACCESS 1 CAN bus communication with ACCESS 7
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 1 and ACCESS 7 indicator lights.
• If:The indicator lights are OFF.
– Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.
• If:The indicator lights are ON.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from ACCESS 1
CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel
CA204-5 to ACCESS 7 CA837-2.
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then
check the wire continuity from the distribution panel
from CA204-8 to ACCESS 7 CA837-1.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace- Fig. 8 24959
ments.

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Event Code 107

Event Code 107 – Then find and correct the wire and connection
problems between ACCESS 8 and CA204 on the
ACCESS 1 CAN INITIALIZATION ERROR WITH distribution panel.
ACCESS 8 (ADM) • If:The resistance ≈ 60 Ω and the event continues.
The truck decreases the performance of the raise,
– Then replace ACCESS 8.
lower, and traction functions. The accessory hydraulics
are disabled.
ACCESS 1 CAN bus communication with ACCESS 8
stopped.
Step 1: Check for Event Code 108.
• If:The truck logged Event Code 108 with Event
Code 107.
– Then look for an open circuit in the CAN lines or
power supply through the mast cables.
Step 2: Turn the truck ON. Check the status of the
ACCESS 1 and ACCESS 8 indicator lights.
• If:The indicator lights are OFF.
Fig. 9 24960
– Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem. Event Code 108
• If:The indicator lights are ON. ACCESS 1 CAN INITIALIZATION ERROR WITH UP-
– Then continue to Step 2. PER CAMERA MODULE1 (MAST)
Step 3: Turn the truck OFF. Examine the CAN wires All truck functions are enabled.
and connections. ACCESS 1 CAN bus communication with CIM1
CAN HIGH: Check the wire continuity from ACCESS 1 stopped.
CA405-8 to the distribution panel CA205-1. Then Step 1: Check for Event Code 107.
check the continuity from the distribution panel
• If:The truck logged Event Code 107 with Event
CA204-4 to ACCESS 8 PC422-5.
Code 108.
CAN LOW: Check the wire continuity from ACCESS 1
– Then look for an open circuit in the CAN lines or
CA405-9 to the distribution panel CA205-12. Then
power supply through the mast cables.
check the wire continuity from the distribution panel
from CA204-9 to ACCESS 8 PC422-10. Step 2: Turn the truck ON. Check the status of the
ACCESS 1 and CIM1 (upper camera module) indicator
• If:There is damage to the wires, pins, or connec-
lights.
tors.
• If:The indicator lights are OFF.
– Then make the necessary repairs or replace-
ments. – Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
• If:There is no damage to the wires, pins, or connec-
nications. Correct the BNEG problem.
tors.
• If:The indicator lights are ON.
– Then continue to Step 4.
– Then continue to Step 2.
Step 4: Keep the truck OFF. Measure the resistance
between ACCESS 8 PC422-5 and PC422-10. Step 3: Turn the truck OFF. Examine the CAN wires
 The correct resistance = 60 Ω. and connections.
CAN HIGH: Check the wire continuity from ACCESS 1
• If:The resistance = 0 Ω. CA405-8 to the distribution panel CA205-1. Then
– Then there is a short circuit between CAN HIGH check the continuity from the distribution panel
and CAN LOW. Examine the related wires, con- CA204-5 to CIM1 CA842-5.
nectors, and fuses. Make the necessary repairs
or replacements.
• If:The resistance is not ≈ 60 Ω.

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Event Code 109

CAN LOW: Check the wire continuity from ACCESS 1

CA405-9 to the distribution panel CA205-12. Then
Event Code 109
check the wire continuity from the distribution panel ACCESS 1 CAN INITIALIZATION ERROR WITH-
from CA204-8 to CIM1 CA842-6. LOWER CAMERA MODULE2 (POWER UNIT)
• If:There is damage to the wires, pins, or connec- All truck functions are enabled.
tors. ACCESS 1 CAN bus communication with CIM2
– Then make the necessary repairs or replace- stopped.
ments. Step 1: Check for Event Code 107.
• If:There is no damage to the wires, pins, or connec- • If:The truck logged Event Code 107 with Event
tors. Code 109.
– Then continue to Step 4. – Then look for an open circuit in the CAN lines or
Step 4: Keep the truck OFF. Measure the resistance power supply through the mast cables.
between CIM1 CA842-5 and CA842-6. Step 2: Turn the truck ON. Check the status of the
 The correct resistance = 60 Ω. ACCESS 1 and CIM2 (lower camera interface module)
• If:The resistance = 0 Ω. indicator lights.
• If:The indicator lights are OFF.
– Then there is a short circuit between CAN HIGH
and CAN LOW. Examine the related wires, con- – Then there is no BNEG to the modules. This
nectors, and fuses. Make the necessary repairs makes a load on the CAN bus and slows commu-
or replacements. nications. Correct the BNEG problem.
• If:The resistance is not ≈ 60 Ω. • If:The indicator lights are ON.
– Then continue to Step 3.
– Then find and correct the wire and connection
problems between CIM1 and CA204 on the dis- Step 3: Turn the truck OFF. Examine the CAN wires
tribution panel. and connections.
• If:The resistance ≈ 60 Ω and the event continues. CAN HIGH: Check the wire continuity from ACCESS 1
CA405-8 to the distribution panel CA205-1. Then
– Then replace CIM1. check the continuity from the distribution panel
CA204-3 to CIM2 CA895-5.
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then
check the wire continuity from the distribution panel
from CA204-10 to CIM2 CA895-6.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
– Then continue to Step 4.
Step 4: Keep the truck OFF. Measure the resistance
between CIM2 CA895-5 and CA895-6.
 The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then there is a short circuit between CAN HIGH
and CAN LOW. Examine the related wires, con-
Fig. 10 24961 nectors, and fuses. Make the necessary repairs
or replacements.

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Event Code 111

• If:The resistance is not ≈ 60 Ω. Event Code 114

– Then find and correct the wire and connection
problems between CIM2 and CA204 on the dis- ACCESS 4 SOFTWARE INCOMPATIBLE
tribution panel. All truck functions are disabled.
• If:The resistance ≈ 60 Ω and the event continues. Step 1: Install the newest software into all truck mod-
ules.
– Then replace CIM2.
• If:ACCESS 4 does not let you install the new soft-
ware.
– Then replace ACCESS 4.

Event Code 115

ACCESS 5 SOFTWARE INCOMPATIBLE
All truck functions are disabled.
Step 1: Install the newest software into all truck mod-
ules.
• If:ACCESS 5 does not let you install the new soft-
ware.
Fig. 11 24962
– Then replace ACCESS 5.

Event Code 111

Event Code 116
ACCESS 1 SOFTWARE INCOMPATIBLE
ACCESS 1 SOFTWARE INCOMPATIBLE WITH
All truck functions are disabled.
ACCESS 7
Step 1: Install the newest software into all truck mod-
All truck functions are disabled.
ules.
ACCESS 1 checks for the correct software at
• If:ACCESS 1 does not let you install the new soft-
ACCESS 7 during start-up.
ware.
Step 1: Install the newest software into all truck mod-
– Then replace ACCESS 1.
ules.
• If:ACCESS 7 does not let you install the new soft-
Event Code 112 ware.
ACCESS 2 SOFTWARE INCOMPATIBLE – Then replace ACCESS 7. Turn the truck OFF.
Then turn the truck ON again. Monitor the event.
All truck functions are disabled.
Step 1: Install the newest software into all truck mod-
ules. Event Code 117
• If:ACCESS 2 does not let you install the new soft- ACCESS 1 SOFTWARE INCOMPATIBLE WITH
ware. ACCESS 2
– Then replace ACCESS 2. All truck functions are disabled.
ACCESS 1 checks for the correct software at
Event Code 113 ACCESS 2 during the truck start.
Step 1: Install the newest software into all truck mod-
ACCESS 3 SOFTWARE INCOMPATIBLE
ules.
All truck functions are disabled.
• If:ACCESS 2 does not let you install the new soft-
Step 1: Install the newest software into all truck mod- ware.
ules.
– Then replace ACCESS 2. Turn the truck OFF.
• If:ACCESS 3 does not let you install the new soft- Then turn the truck ON again. Monitor the event.
ware.
– Then replace ACCESS 3.

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Event Code 118

Event Code 118 • If: The ACCESS 2 indicator lights are ON and the
event code continues.
ACCESS 1 SOFTWARE INCOMPATIBLE WITH – Then continue to Step 2.
ACCESS 8
• If: The ACCESS 2 indicator lights are OFF.
All truck functions are disabled.
– Then examine and repair the power input to
ACCESS 1 checks for the correct software at ACCESS 2 at CA402-1 and BNEG.
ACCESS 8 during the truck start.
Step 2: Turn the truck OFF. Examine the CAN wires
Step 1: Install the newest software into all truck mod- and connections.
ules.
Step 3: CAN HIGH: Check the wire continuity from
• If:ACCESS 8 does not let you install the new soft- ACCESS 1 CA405-8 to the distribution panel CA205-1.
ware. Then check the continuity from the distribution panel
– Then replace ACCESS 8. Turn the truck OFF. CA205-2 to ACCESS 2 CA402-23.
Then turn the truck ON again. Monitor the event. Step 4: CAN LOW: Check the wire continuity from
ACCESS 1 CA405-9 to the distribution panel
Event Code 119 CA205-12. Then check the wire continuity from the dis-
tribution panel from CA205-11 to ACCESS 2
ACCESS 1 SOFTWARE INCOMPATIBLE WITH UP- CA402-15.
PER CAMERA INTERFACE MODULE1 (MAST) • If: There is damage to the wires, pins, or connec-
All truck functions are enabled. tors.
ACCESS 1 checks for the correct software at CIM1 – Then make the necessary repairs or replace-
during the truck start. ments.
Step 1: Install the newest software into all truck mod- • If: There is no damage to the wires, pins, or con-
ules. nectors.
• If:CIM1 does not let you install the new software. – Then continue to Step 3.
– Then replace CIM1. Turn the truck OFF. Then Step 5: Keep the truck OFF. Measure the resistance
turn the truck ON again. Monitor the event. between CAN HIGH (TP&) and CAN LOW (TP8) on the
distribution panel.
Event Code 120 Step 6: The correct resistance = 60 Ω.
• If: The resistance = 0 Ω.
ACCESS 1 SOFTWARE INCOMPATIBLE WITH
LOWER CAMERA INTERFACE MODULE1 (POWER – Then there is a short circuit between CAN HIGH
UNIT) and CAN LOW. Examine the related wires, con-
nectors, and fuses. Make the necessary repairs
All truck functions are enabled.
or replacements.
ACCESS 1 checks for the correct software at CIM2
• If: The resistance > 60 Ω.
during the truck start.
– Then continue to Step 4.
Step 1: Install the newest software into all truck mod-
ules. Step 7: The termination resistors on the CAN bus are
open. Keep the truck OFF. Disconnect CA204 and
• If:CIM2 does not let you install the new software.
CA205 from the distribution panel. Measure the resis-
– Then replace CIM2. Turn the truck OFF. Then tance between TP7 and TP8.
turn the truck ON again. Monitor the event.
• If: The resistance > 120 Ω.
– Then replace the distribution panel.
Event Code 122 • If: The resistance = 120 Ω.
ACCESS 2 CAN ISSUE – Then replace ACCESS 1.
All truck functions are disabled.
ACCESS 1 CAN bus communication with ACCESS 2
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 2 indicator lights.

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Event Code 123

Step 3: Keep the truck OFF. Measure the resistance

on the distribution panel between CAN HIGH (TP7)
and CAN LOW (TP8).
 The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then there is a short circuit between CAN HIGH
and CAN LOW. Examine the related wires, con-
nectors, and fuses. Make the necessary repairs
or replacements.
• If:The resistance > 60 Ω.
– Then continue to Step 4.
Step 4: The termination resistors on the CAN bus are
open. Keep the truck OFF. Disconnect CA204 and
CA205 from the distribution panel. Measure the resis-
Fig. 12 21789 tance between TP7 and TP8.
• If:The resistance > 120 Ω.
Event Code 123 – Then replace the distribution panel.
ACCESS 3 CAN ISSUE • If:The resistance = 120 Ω.
All truck functions are disabled. – Then replace ACCESS 1.
ACCESS 1 CAN bus communication with ACCESS 3
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 2 indicator lights.
• If:The ACCESS 3 indicator lights are ON and the
event code continues.
– Then continue to Step 2.
• If:The ACCESS 3 indicator lights are OFF.
– Then examine and repair the power input to
ACCESS 3 at CA401-1 and BNEG.
Step 2: Turn the truck OFF. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from ACCESS 1
CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel Fig. 13 21790
CA205-3 to ACCESS 3 CA401-23.
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then
Event Code 124
check the wire continuity from the distribution panel ACCESS 4 CAN ISSUE
from CA205-10 to ACCESS 3 CA401-15.
All truck functions are disabled.
• If:There is damage to the wires, pins, or connec-
ACCESS 1 CAN bus communication with ACCESS 4
tors.
stopped.
– Then make the necessary repairs or replace-
Step 1: Turn the truck ON. Check the status of the
ments.
ACCESS 4 indicator lights.
• If:There is no damage to the wires, pins, or connec-
• If:The ACCESS 4 indicator lights are ON and the
tors.
event code continues.
– Then continue to Step 3.
– Then continue to Step 2.

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Event Code 125

• If:The ACCESS 4 indicator lights are OFF.

– Then examine and repair the power input to
ACCESS 4 at CA410-1 and CA410-2.
Step 2: Turn the truck OFF. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from ACCESS 1
CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel
CA205-4 to ACCESS 4 CA412-2.
CAN LOW: Check the wire continuity from ACCESS 1
CA405-9 to the distribution panel CA205-12. Then
check the wire continuity from the distribution panel
from CA205-9 to ACCESS 4 CA412-1.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace- Fig. 14 21791
ments.
• If:There is no damage to the wires, pins, or connec- Event Code 125
tors.
ACCESS 5 CAN ISSUE
– Then continue to Step 3.
All truck functions are disabled.
Step 3: Keep the truck OFF. Measure the resistance
on the distribution panel between CAN HIGH (TP7) ACCESS 1 CAN bus communication with ACCESS 5
and CAN LOW (TP8). stopped.
 The correct resistance = 60 Ω. Step 1: Turn the truck ON. Check the status of the
ACCESS 5 indicator lights.
• If:The resistance = 0 Ω.
• If:The ACCESS 5 indicator lights are ON and the
– Then there is a short circuit between CAN HIGH event code continues.
and CAN LOW. Examine the related wires, con- – Then continue to Step 2.
nectors, and fuses. Make the necessary repairs
or replacements. • If:The ACCESS 5 indicator lights are OFF.
– Then examine and repair the power input to
• If:The resistance > 60 Ω.
ACCESS 5 at CA651-1 and ACCESS 4
– Then continue to Step 4. CA410-2.
Step 4: The termination resistors on the CAN bus are Step 2: Turn the truck OFF. Examine the CAN wires
open. Keep the truck OFF. Disconnect CA204 and and connections.
CA205 from the distribution panel. Measure the resis- CAN HIGH: Check the wire continuity from ACCESS 1
tance between TP7 and TP8. CA405-8 to the distribution panel CA205-1. Then
• If:The resistance > 120 Ω. check the continuity from the distribution panel
– Then replace the distribution panel. CA205-6 to ACCESS 5 CA651-23.
CAN LOW: Check the wire continuity from ACCESS 1
• If:The resistance = 120 Ω.
CA405-9 to the distribution panel CA205-12. Then
– Then replace ACCESS 1. check the wire continuity from the distribution panel
from CA205-7 to ACCESS 5 CA651-15.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
– Then continue to Step 3.

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Event Code 131

Step 3: Keep the truck OFF. Measure the resistance Step 2: Make sure that there is not a short circuit be-
on the distribution panel between CAN HIGH (TP7) tween the wires from ACCESS 1 to positive.
and CAN LOW (TP8). • If:There is a short circuit.
 The correct resistance = 60 Ω. – Then make the necessary repairs or replace-
• If:The resistance = 0 Ω. ments.
– Then there is a short circuit between CAN HIGH • If:The there is no short circuit.
and CAN LOW. Examine the related wires, con- – Then replace ACCESS 1.
nectors, and fuses. Make the necessary repairs
or replacements.
• If:The resistance > 60 Ω.
– Then continue to Step 4.
Step 4: The termination resistors on the CAN bus are
open. Keep the truck OFF. Disconnect CA204 and
CA205 from the distribution panel. Measure the resis-
tance between TP7 and TP8.
• If:The resistance > 120 Ω. Fig. 16 21793
– Then replace the distribution panel.
• If:The resistance = 120 Ω. Event Code 134
– Then replace ACCESS 1. ACCESS 1 CAN ISSUE WITH ACCESS 4
All truck functions are disabled.
ACCESS 1 CAN bus communication with ACCESS 4
stopped.
Refer to Event Code 124.

Event Code 138

ACCESS 1 LOST CAN COMMUNICATION
All truck functions are disabled.
ACCESS 1 CAN bus communication stopped.
Refer to Event Code 124.

Event Code 140

ACCESS 1 CAN ISSUE WITH ACCESS 2 (AC)
Fig. 15 21792
All truck functions are disabled.
Event Code 131 ACCESS 1 CAN bus communication with ACCESS 2
stopped.
ACCESS 1 ALARM (ALM1) DRIVER SHORTED Step 1: Make sure that the setting for AC hydraulics
The Status Alarm (ALM1) is disabled. in FEATURES MENU/F3.7 is correct.
Step 1: Turn the truck OFF. Disconnect CA203-7 at • If: The settings or software are incorrect.
the distribution panel. Turn the truck ON. – Then correct settings or install correct software.
• If:The event code stops. • If: Settings or software are correct.
– Then replace the distribution panel. – Then continue to Step 2.
• If:The event code continues. Step 2: Use UTILITIES MENUS/U1.3.1 and U1.3.2
– Then continue to Step 2. to make sure that correct ACCESS 2 module and soft-
ware is installed.

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Event Code 141

• If: The settings or software are incorrect. Event Code 201

– Then correct settings or install correct software.
• If: Settings or software are correct. ACCESS 1 CAN ISSUE WITH ACCESS 2

– Then replace ACCESS 1. All truck functions are disabled.

ACCESS 1 CAN bus communication with ACCESS 2
stopped.
Event Code 141 Refer to Event Code 102.
ACCESS 1 ZONE SELECT SWITCH (ZSS-A) OPEN
The raise function is disabled. Event Code 205
Step 1: Turn the truck ON. Check for BNEG input at
ACCESS 4 CAN ISSUE WITH ACCESS 2
ACCESS 1 CA405-1.
All truck functions are disabled.
ACCESS 2 CAN bus communication with ACCESS 4
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 2 and ACCESS 4 indicator lights.
• If:The indicator lights are OFF.
– Then there is no BNEG to the modules. This
Fig. 17 21794 makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.
Event Code 142 • If:The indicator lights are ON.
– Then continue to Step 2.
ACCESS 1 ZONE SWITCH SELECT (ZSS-A) ISSUE Step 2: Turn the truck OFF. Examine the CAN wires
The raise function is disabled. and connections.
Step 1: Check the wires to ZSS-A for a short circuit to CAN HIGH: Check the wire continuity from ACCESS 4
+BV. CA412-2 to the distribution panel CA205-4. Then
• If: There is no short circuit. check the continuity from the distribution panel
– Then replace ACCESS 1. CA205-2 to ACCESS 2 CA402-23.
CAN LOW: Check the wire continuity from ACCESS 4
CA412-1 to the distribution panel CA205-9. Then
check the wire continuity from the distribution panel
from CA205-11 to ACCESS 2 CA402-15.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
Fig. 18 21794
• If:There is no damage to the wires, pins, or connec-
tors.
Event Code 200 – Then continue to Step 3.
INVALID EVENT CODE FROM ACCESS 2 MODULE Step 3: Check the CAN communication lines. Keep
- NOT USED the truck OFF. Measure the resistance on the distribu-
All truck functions are disabled. tion panel between CAN HIGH (TP7) and CAN LOW
(TP8).
The event code is not specified in the truck code.
Consult the factory.  The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then there is a short circuit between CAN HIGH
and CAN LOW. Examine the related wires, con-

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Event Code 221

nectors, and fuses. Then make the necessary re-

pairs or replacements.
• If:The resistance > 60 Ω.
– Then continue to Step 4.
Step 4: The termination resistors on the CAN bus are
open. Keep the truck OFF. Disconnect CA204 and
CA205 from the distribution panel. Measure the resis-
tance between TP7 and TP8. Fig. 20 21797

• If:The resistance > 120 Ω.

– Then replace the distribution panel.
Event Code 222
• If:The resistance = 120 Ω. ACCESS 2 BATTERY VOLTAGE (+BV) LOW
– Then replace ACCESS 4. The hydraulic system is disabled.
Note: If the truck logs Event Code 222 with Event Code
256 or 356, then refer to Event Code 356 first.
Step 1: Turn the truck ON. Measure the voltage at
the ACCESS 2 BNEG terminal and the ACCESS 2
+BV terminal.
 The correct voltage = +BV.
• If:The voltage < +BV.
– Then check to make sure that the battery has the
correct specifications for the truck and duty cycle.
Replace the battery as necessary.
• If:The battery is correct.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Check the power cables,
power cable connections, FU9, and ED1.
• If:The power cables, connections, FU9, and ED1
Fig. 19 21795 are correct.
– Then continue to Step 3.
Event Code 221 • If:The power cables, FU9, or ED1 are not correct.
AC HYDRAULIC SYSTEM CURRENT SENSOR – Then make repairs or replacements as neces-
sary.
The hydraulic system is disabled.
Step 3: Check the battery charge and the individual
Step 1: Turn the truck ON. Measure the voltage at
cell conditions.
the ACCESS 2 BNEG terminal and the ACCESS 2
+BV terminal. • If:The battery condition is not satisfactory.
 The correct voltage = +BV. – Then make repairs or replacements as neces-
• If:The voltage < +BV. sary.
– Then correct the voltage problem. Refer to Event • If:The battery is correctly charged and has the cor-
Code 222. rect specifications.
• If:The voltage = +BV. – Then continue to Step 4.
– Then continue to Step 2. Step 4: Check for the correct truck configuration in
FEATURES MENU/F3.
Step 2: Keep the truck ON. Check the lift pump motor
(M2) speed in ANALYZER MENU > A2.2.1 against the • If:The truck configuration is correct.
M2 Target Speed in A2.2.2. – Then turn the truck OFF. Then turn the truck ON
• If:The motor speed is correct. again. Monitor the event code.
– Then replace ACCESS 2. • If:The truck configuration is not correct.

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Event Code 223

– Then correct the truck configuration as neces-

sary.

Fig. 22 21797

Event Code 224

ACCESS 2 INTERNAL TEMPERATURE LESS THAN
-25 °C (-13 °F)
The hydraulic system has decreased performance.
The event code resets when the temperature increases
to -23 °C (-9.4 °F) or warmer.
Step 1: Check the air temperature of the environ-
ment.
• If:The truck was OFF and parked in an environment
that has a temperature < -25 °C (-13 °F) for an ex-
tended period of time.
– Then move the truck to an environment with a
temperature > -25 °C (-13 °F). When the temper-
Fig. 21 21796 ature of ACCESS 2 increases, turn the truck ON.
• If:The temperature of the environment is > -25 °C
Event Code 223 (-13 °F) and the event code continues.
– Then replace ACCESS 2.
ACCESS 2 BATTERY VOLTAGE (+BV) HIGH
The hydraulic system is disabled.
Event Code 225
Note: If the truck logs Event Code 223 with Event Code
256 or 356, then refer to Event Code 356 first. ACCESS 2 INTERNAL TEMPERATURE LESS THAN
Step 1: Turn the truck ON. Measure the voltage at -45 °C (-49 °F)
the ACCESS 2 BNEG terminal and the ACCESS 2 The hydraulic function is disabled.
+BV terminal. The event code resets when the temperature increases
 The correct voltage = +BV. to -43 °C (-45 °F) or warmer.
• If:The voltage > +BV. Step 1: Determine the air temperature of the environ-
– Then check to make sure that the battery has the ment.
correct specifications for the truck and duty cycle. • If:The truck was OFF and parked in an environment
Replace the battery as necessary. that has a temperature < -45 °C (-49 °F) for an ex-
• If:The voltage = +BV. tended period of time.
– Then check for the correct truck configuration in – Then move the truck to an environment with a
FEATURES MENU > F3. Correct the truck con- temperature > -45 °C (-49 °F). When the temper-
figuration as necessary. ature of ACCESS 2 increases, turn the truck ON.
• If:The temperature of the environment is > -45 °C
(-49 °F) and the event code continues.
– Then replace ACCESS 2.

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Event Code 226

Event Code 226 Event Code 228

ACCESS 2 INTERNAL TEMPERATURE EXCEEDS ACCESS 2 AC LIFT PUMP MOTOR (M2) TEMPERA-
85 °C (185 °F) TURE SENSOR (TS2) ABOVE RANGE 165 °C
All truck functions are enabled. (329 °F)
Step 1: Check the condition of ACCESS 2. The hydraulic system is disabled.
• If:The ACCESS 2 heatsink is dirty. Possible cause:
– Then use air to clean the heatsink.
• A very heavy hydraulic duty cycle
• If:The ACCESS 2 heatsink is clean.
– Then continue to Step 2. • High temperatures in the operation environment.
Step 2: Check the installation of ACCESS 2. Step 1: Check the M2 performance settings.
• If:ACCESS 2 is loose. • If:The settings are incorrect.
– Then tighten the installation hardware. – Then make corrections to the M2 settings.
• If:ACCESS 2 is not loose. • If:The settings are correct.
– Then continue to Step 3. – Then continue to Step 2.
Step 3: Check the operation of FAN3. See the out- Step 2: Turn the truck OFF. Check the wires to TS2
puts to FAN3 in ANALYZER MENU/A3.3.4. Do a test of and the M2 power cable connections. Blow off any dirt
FAN3 in A4.3.3. buildup from M2.
• If:FAN3 does not operate correctly. • If:The wires and connections are correct and M2 is
– Then correct the FAN3 operation problem. clean, but the event code continues.
• If:FAN3 does operate correctly and ACCESS 2 is – Then check the battery condition. Refer to Event
extremely hot. Code 222.
– Then check the power cable connections.

Fig. 24 21799

Event Code 229

Fig. 23 21798
ACCESS 2 LIFT PUMP MOTOR (M2) TEMPERA-
Event Code 227 TURE SENSOR (TS2) OUT OF RANGE
The hydraulic system is disabled.
ACCESS 2 INTERNAL TEMPERATURE EXCEEDS Step 1: Turn the truck OFF. Check the wires to TS2
105 °C (221 °F) for a short circuit to the truck frame.
All truck functions are enabled. Measure the resistance from CA614-1 and CA614-2 to
Refer to Event Code 226. the truck frame.
 The correct resistance > 10 KΩ.
• If:There is a short circuit.

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Event Code 230

– Then make the necessary repairs or replace- (Channel A) and from CA402-6 to ECR6 CA613-4
ments. (Channel B). Look for short circuits or broken wires.
• If:There is no short circuit. • If:There is damage to the wires or connectors.
– Then proceed to Step 2. – Then make the necessary repairs or replace-
Step 2: Keep the truck OFF. Check the wires to ments.
ECR6 for a short circuit to the truck frame. • If:There is no damage to the wires or connectors.
Measure the resistance from ECR6 CA613-2 and – Then continue to Step 3.
CA613-1 to the truck frame. Step 3: Turn the truck ON. Measure the voltage to
• If:There is a short circuit. ECR6 at CA613-1 and CA613-2.
– Then make the necessary repairs or replace-  The correct voltage = 12 V.
ments. • If:The voltage = 12 V.
• If:There is no short circuit. – Then replace ECR6. If the event code continues,
– Then proceed to Step 3. then replace M2.
Step 3: Keep the truck OFF. Check the wires to TS2 • If:The voltage ≠ 12 V.
for an open. – Then replace ACCESS 2.
Measure the continuity of CA614-1 to CA402-16 and
from CA614-2 CA402-4.
• If:The resistance > 0 Ω.
– Then make the necessary repairs or replace-
ments.

Fig. 26 21799

Event Code 231

ACCESS 2 LIFT PUMP MOTOR (M2) STALL DE-
TECTED
Fig. 25 21799
The hydraulic system is disabled.
Step 1: Turn the truck ON. Use ANALYZER MENU >
Event Code 230 A2.2.1.1 to compare the M2 speed against the M2 tar-
ACCESS 2 LIFT PUMP MOTOR ENCODER (ECR6) get speed in A2.2.2.
COUNT ISSUE • If:The M2 speed = 0 rpm, but the target speed is >
The hydraulic system is disabled. 0 rpm.
Note: If the truck logs Event Code 230 with Event Code – Then continue to Step 2.
266, 267, or 277, then refer to Event Code 266, 267, or • If:The M2 speed ≠ 0 rpm.
277 first.
– Then continue to Step 4.
Step 1: Turn the truck OFF. Then turn the truck ON
Step 2: Keep the truck ON. Look at the lift pump mo-
again.
tor (M2) to make sure that it turns.
• If:The truck logs Event Code 230 again.
• If:M2 turns correctly.
– Then continue to Step 2.
– Then make sure that ECR6 is tight on the motor
Step 2: Turn the truck OFF. Check the continuity of shaft. If ECR6 is tight, then continue to Step 4.
the wires from ACCESS 2 CA402-5 to ECR6 CA613-3
• If:M2 does not turn.

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ELECTRICAL SYSTEM
Event Code 232

– Then continue to Step 3. Step 1: Turn the truck OFF. Turn the truck OFF.
Step 3: Check the power cables and connections to Check the continuity of the wires from ACCESS 2
M2. Make the necessary repairs or replacements. CA402-5 to ECR6 CA613-3 (Channel A) and from
CA402-6 to ECR6 CA613-4 (Channel B). Look for short
• If:The motor connections and power cables are sat-
circuits or broken wires.
isfactory.
• If:There is damage to the wires or connectors.
– Then continue to Step 6.
– Then make the necessary repairs or replace-
Step 4: Keep the truck ON. Measure the voltage to
ments.
ECR6 at CA613-1 and CA613-2.
 The correct voltage = 12 V. • If:There is no damage to the wires or connectors.
• If:The voltage = 12 V. – Then continue to Step 2.
– Then continue to Step 5. Step 2: Keep the truck ON. Measure the voltage to
ECR6 at CA613-1 and CA613-2.
• If:The voltage ≠ 12 V.  The correct voltage = 12 V.
– Then continue to Step 6. • If:The voltage = 12 V.
Step 5: Turn the truck OFF. Check the continuity of – Then continue to Step 3.
the wires from CA402-5 to ECR6 CA613-3 (Channel A)
and from CA402-6 to ECR6 CA613-4 (Channel B). • If:The voltage ≠ 12 V.
Look for short circuits or broken wires. – Then find the cause of the power loss. Make the
• If:There is damage to the wires or connectors. necessary repairs or replacements.
– Then make the necessary repairs or replace- Step 3: Use ANALYZER MENU/A2.2.1 to monitor the
ments. M2 speed.
 The correct speed 0–5500 rpm.
• If:There is no damage to the wires or connectors.
• If:The speed > 5500 rpm.
– Then replace ECR6.
– Then replace the ACCESS 2.
Step 6: Measure the voltage at CA402-3 and
CA402-4. • If:The speed is correct (0–3500 rpm).
 The correct voltage = 12 V. – Then continue to Step 4.
• If:The voltage ≠ 12 V. Step 4: Monitor the event code.
– Then replace ACCESS 2. • If:The event code continues.
– Then replace M2.

Fig. 28 21799
Fig. 27 23826

Event Code 232 Event Code 233

ACCESS 2 BATTERY VOLTAGE BELOW RANGE
ACCESS 2 LIFT PUMP MOTOR (M2) ROTATION
MORE THAN 5500 rpm The hydraulic system is disabled.
The hydraulic system is disabled. Note: If the truck logs Event Code 233 with Event Code
256 or 356, then refer to Event Code 356 first.

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Event Code 234

Refer to Event Code 222.

Fig. 30 21796
Fig. 29 21796
Event Code 235
Event Code 234 ACCESS 2 BATTERY VOLTAGE ABOVE RANGE
ACCESS 2 BATTERY VOLTAGE (+BV) VERY LOW The hydraulic system is disabled.
The hydraulic system is disabled. Note: If the truck logs Event Code 235 with Event Code
Note: If the truck logs Event Code 233 with Event Code 223 or 356, then refer to Event Code 356 first.
256 or 356, then refer to Event Code 356 first. Refer to Event Code 223.
Refer to Event Code 222.
Event Code 236
ACCESS 2 BATTERY VOLTAGE (+BV) VERY HIGH
The hydraulic system is disabled.
Note: If the truck logs Event Code 236 with Event Code
236 or 356, then refer to Event Code 356 first.
Refer to Event Code 223.

Event Code 237

ACCESS 2 BATTERY VOLTAGE (+BV) FLUCTUAT-
ING
The hydraulic system is disabled.
The battery voltage decreases too much when it is
under load.
Step 1: Turn the truck ON. Measure the voltage at
the ACCESS 2 BNEG terminal and the ACCESS 2
+BV terminal.

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ELECTRICAL SYSTEM
Event Code 238

Step 2: The correct voltage = +BV. • If:The battery is correctly charged and has the cor-
• If: The voltage < +BV. rect specifications.
– Then continue to Step 2. – Then continue to Step 3.
Step 3: Turn the truck OFF. Check the power cables, Step 3: Check for the correct truck configuration in
power cable connections, FU9, and ED1. FEATURES MENU/F3.
• If: The power cables, connections, FU9, and ED1 • If:The truck configuration is correct.
are correct. – Then continue to Step 4.
– Then continue to Step 3. • If:The truck configuration is not correct.
• If: The power cables, FU9, or ED1 are not correct. – Then correct the truck configuration as neces-
– Then make repairs or replacements as neces- sary.
sary. Step 4: Turn the truck ON. Measure the voltage at
Step 4: Check the battery charge and the individual ACCESS 2 CA402-1 and BNEG. The correct voltage =
cell conditions. +BV.
• If: The battery condition is not satisfactory. • If:The voltage > 0 V, but much < +BV.
– Then make repairs or replacements as neces- – Then continue to Step 5.
sary. • If:The voltage = +BV.
• If: The battery is correctly charged and has the cor- – Then check the wires from CA201-7 to CA402-1.
rect specifications. Make the necessary repairs or replacements.
– Then continue to Step 4. Step 5: Keep the truck ON. Measure the voltage at
Step 5: Install a battery that you know is good. Moni- the distribution panel CA201-7 and ACCESS 2 BNEG.
tor for Event Code 237. • If:The voltage > 0 V, but much < +BV.
– Then check the condition of the distribution
panel. Replace the distribution panel as neces-
sary.

Fig. 31 21797

Event Code 238

ACCESS 2 BATTERY VOLTAGE (+BV) UNDER
VOLTAGE Fig. 32 21800
The hydraulic system is disabled.
Step 1: Check to make sure that the battery has the Event Code 239
correct specifications for the truck and duty cycle. ACCESS 2 BATTERY VOLTAGE(+BV) OVER VOLT-
• If:The battery is correct. AGE
– Then continue to Step 2. The steer, traction, and hydraulic functions are
• If:The battery is not correct. disabled.
– Then replace the battery as necessary. Refer to Event Code 238.
Step 2: Check the battery charge and the individual
cell conditions. Event Code 240 Through 244
• If:The battery condition is not satisfactory.
ACCESS 2 GENERAL PURPOSE COIL DRIVER
– Then make repairs or replacements as neces- OVER CURRENT
sary.
The event code is not specified in the truck code.
Consult the factory.

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Event Code 245 Through 249

Event Code 245 Through 249

ACCESS 2 GENERAL PURPOSE COIL DRIVER
OPEN CURRENT
The event code is not specified in the truck code.
Consult the factory.

Event Code 250 Through 254

ACCESS 2 GENERAL PURPOSE COIL DRIVER
SHORTED
The event code is not specified in the truck code.
Consult the factory.
Fig. 33 21801
Event Code 255
ACCESS 2 PWM DRIVER OVER VOLTAGE Event Code 256
All truck functions are disabled. ACCESS 2 DETECTED OPEN ED CIRCUIT
Step 1: Turn the truck ON. Measure the voltage on All truck functions are disabled.
the distribution panel at CA201-7 and TP1.
Refer to Event Code 356.
Step 2: The correct voltage = +BV.
• If: The voltage = 0 V.
Event Code 257
– Then check FU1 for an open circuit. Replace FU1
as necessary. ACCESS 2 DETECTED ED CONTACTOR TIPS
• If: The voltage = +BV. SHORTED
– Then continue to Step 2. All truck functions are disabled.
Step 3: Keep the truck ON. Measure the voltage at Refer to Event Code 356.
ACCESS 2 CA402-1 and the distribution panel TP1.
Step 4: The correct voltage = +BV.
• If: The voltage = 0 V.
Event Code 258
– Then repair or replace wire between CA402-1 ACCESS 2 PRE-CHARGE POWER LIMIT OUT OF
and CA201-7. RANGE
• If: The voltage = +BV. All truck functions are disabled.
– Then replace ACCESS 2. The power limit of the pre-charge resistor internal to A2
has been exceeded.
Step 1: Check the battery condition.
• If:The battery is correctly charged and has the cor-
rect specifications.
– Then continue to Step 2.
• If:Battery does not have the correct voltage or is not
correctly charged.
– Then correct the battery problem.
Step 2: Check for the correct truck configuration and
truck model in FEATURES MENU/F3.1.
• If:The configuration is correct.
– Then continue to Step 3.

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Event Code 259

• If:The configuration is not correct. Step 1: Check the battery condition.

– Then correct the truck configuration. • If:The battery is correctly charged and has the cor-
Step 3: Turn the truck ON. Operate the operator rect specifications.
presence pedal, then release it. Measure the voltage at – Then continue to Step 2.
the ACCESS 2 BNEG and +BV terminals. The correct • If:Battery does not have the correct voltage or is not
voltage = +BV. correctly charged.
• If:The voltage = +BV. – Then correct the battery problem.
– Then continue to Step 3. Step 2: Check for the correct truck configuration and
• If:The voltage > 0 V, but much < +BV. truck model in FEATURES MENU/F3.1.
– Then check the power cables and connections to • If:The configuration is correct.
ACCESS 2. Do not apply too much torque to the – Then continue to Step 3.
power cable connections.
• If:The configuration is not correct.
Step 4: Keep the truck ON. Measure the voltage at
– Then correct the truck configuration.
ACCESS 2 CA402-1 and BNEG. Check the positive
wires to the distribution panel. Step 3: Check for other event codes logged with
Event Code 260.
• If:The voltage > 0 V, but much < +BV.
• If:No other event codes logged.
– Then continue to Step 5.
– Then replace ACCESS 2.
Step 5: Keep the truck ON. Measure the voltage at
the distribution panel CA201-7 and ACCESS 2 BNEG.
• If:The voltage = +BV. Event Code 261
– Then check the wires and connections between ACCESS 2 ISSUE
CA201-7 and CA402-1. Then make the neces- All truck functions are disabled.
sary repairs or replacements.
Step 1: If it is possible, calibrate ACCESS 2. Then
make sure that all of the truck functions are correct.
• If:The event code continues.
– Then replace ACCESS 2.

Event Code 264 and 265

ACCESS 2 INTERNAL 5 V SUPPLY OUT OF RANGE
All truck functions are disabled.
Fig. 34 23827 Event Code 264: ACCESS 2 Internal 5 V Supply Out of
Range (High)
Event Code 259 Event Code 265: ACCESS 2 Internal 5 V Supply Out of
Range (Low)
ACCESS 2 PRE-CHARGE TIME LIMIT EXCEEDED
Step 1: Turn the truck OFF. Then turn the truck ON
All truck functions are disabled. again.
Refer to Event Code 258. • If:The event code continues.
– Then replace ACCESS 2.
Event Code 260
ACCESS 2 PRE-CHARGE ELECTRICAL ERROR Event Code 266 and 267
All truck functions are disabled. ACCESS 2 12 V POWER SUPPLY FOR ECR6 OUT
There is a resistive load on the ED bus during pre- OF RANGE
charge. All truck functions are disabled.
Possible cause: Event Code 266: ACCESS 2 12 V Power Supply for
ECR6 Out of Range (High)
• A driver with a short circuit.

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Event Code 268 and 269

Event Code 267: ACCESS 2 12 V Power Supply for • If:The event code continues.
ECR6 Out of Range (Low) – Then replace ACCESS 2.
Step 1: Turn the truck ON. Measure the voltage at
ACCESS 2 CA402-3 and the distribution panel TP1. Event Code 270 and 271
 The correct voltage = 12 V.
• If:The voltage = 0 V. ACCESS 2 INTERNAL 5 V POWER SUPPLY OUT
– Then replace ACCESS 2. OF RANGE
All truck functions are disabled.
• If:The voltage ≈ 12 V and the event code contin-
ues. Event Code 270: ACCESS 2 Internal 5 V Power
Supply Out of Range (High)
– Then continue to Step 2.
Event Code 271: ACCESS 2 Internal 5 V Power
Step 2: Turn the truck OFF. Disconnect the wire from Supply Out of Range (Low)
ACCESS 2 CA402-3. Turn the truck ON. Measure the
voltage at ACCESS 2 CA402-3 and the distribution Step 1: Turn the truck OFF. Then turn the truck ON
panel TP1. again.
• If:The voltage = 12 V. • If:The event code continues.
– Then replace ECR6. – Then replace ACCESS 2.

• If:The voltage is not ≈ 12 V and the event code

continues.
Event Code 272 and 273
– Then replace ACCESS 2. ACCESS 2 INTERNAL 227 mv REFERENCE VOLT-
AGE OUT OF RANGE
All truck functions are disabled.
Event Code 272: ACCESS 2 Internal 227 mv
Reference Voltage Out of Range (High)
Event Code 273: ACCESS 2 Internal 227 mv
Reference Voltage Out of Range (Low)
Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
– Then replace ACCESS 2.

Event Code 274 and 275

ACCESS 2 INTERNAL 2.5 V REFERENCE VOLT-
AGE OUT OF RANGE
All truck functions are disabled.
Fig. 35 21803 Event Code 274: ACCESS 2 Internal 2.5 V Reference
Voltage Out of Range (High)
Event Code 268 and 269 Event Code 275: ACCESS 2 Internal 2.5 V Reference
Voltage Out of Range (Low)
ACCESS 2 INTERNAL 15 V POWER SUPPLY OUT
Step 1: Turn the truck OFF. Then turn the truck ON
OF RANGE
again.
All truck functions are disabled.
• If:The event code continues.
Event Code 268: ACCESS 2 Internal 15 V Power
– Then replace ACCESS 2.
Supply Out of Range (High)
Event Code 269: ACCESS 2 Internal 15 V Power
Supply Out of Range (Low)
Step 1: Turn the truck OFF. Then turn the truck ON
again.

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Event Code 276 and 277

Event Code 276 and 277

ACCESS 2 INTERNAL ANALOG GROUND VOLT-
AGE OUT OF RANGE
All truck functions are disabled.
Event Code 276: ACCESS 2 Internal Analog Ground
Voltage Out of Range (High)
Event Code 277: ACCESS 2 Internal Analog Ground
Voltage Out of Range (Low)
Fig. 36 21804
Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
Event Code 279 and 280
– Then replace ACCESS 2. ACCESS 2 INTERNAL SHORT
All hydraulic functions are disabled.
Step 1: Turn the truck OFF. Then turn the truck ON
Event Code 278 again.
ACCESS 2 OVER CURRENT CONDITION • If:The event code continues.
All hydraulic functions are disabled. – Then replace ACCESS 2.
Step 1: Turn the truck OFF. Disconnect the M2 power
cables from ACCESS 2. Turn the truck ON. Event Code 281 and 282
• If:The event code continues. ACCESS 2 SHORT
– Then replace ACCESS 2. All hydraulic functions are disabled.
• If:The event code does not continue. Event Code 281: ACCESS 2 Short Between +BV and
– Then continue to Step 2. Terminal U
Step 2: Turn the truck OFF. Check the M2 power ca- Event Code 282: ACCESS 2 Short Between BNEG
bles for phase to phase or phase to truck frame short and Terminal U
circuits. Refer to Event Code 278.
• If:There is a short circuit between the U, V, or W
power cables or to the truck frame (with the power
cables connected to M2).
– Then continue to Step 3.
Step 3: Keep the truck OFF. Disconnect the power
cables from M2. Check for a short circuit from the M2
windings to the truck frame.
• If:There is a short circuit in the windings.
– Then replace M2.
Fig. 37 21804
• If:There is no short circuit in the windings.
– Then repair or replace the M2 power cables.
Event Code 283 and 284
ACCESS 2 SHORT
All hydraulic functions are disabled.
Event Code 283: ACCESS 2 Short Between +BV and
Terminal V
Event Code 284: ACCESS 2 Short Between BNEG
and Terminal V
Refer to Event Code 278.

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Event Code 285 and 286

Event Code 285 and 286 Event Code 301

ACCESS 2 SHORT ACCESS 1 CAN ISSUE WITH ACCESS 3
All hydraulic functions are disabled. All truck functions are disabled.
Event Code 285: ACCESS 2 Short Between +BV and ACCESS 3 CAN bus communication with ACCESS 1
Terminal W stopped.
Event Code 286: ACCESS 2 Short Between BNEG Refer to Event Code 103.
and Terminal W
Refer to Event Code 278. Event Code 304
ACCESS 4 CAN ISSUE WITH ACCESS 3
Event Code 287 Through 289
All truck functions are disabled.
ACCESS 2 SHORT FROM TERMINAL U TO V ACCESS 3 CAN bus communication with ACCESS 4
All hydraulic functions are disabled. stopped.
Event Code 287: Short U to V Step 1: Turn the truck ON. Check the status of the
Event Code 288: Short UL to VH ACCESS 3 and ACCESS 4 indicator lights.
Event Code 289: Short UH to VL • If:The indicator lights are OFF.
Refer to Event Code 278. – Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.
Event Code 290 Through 292 • If:The indicator lights are ON.
ACCESS 2 LIFT PUMP MOTOR (M2) SHORT – Then continue to Step 2.
All hydraulic functions are disabled. Step 2: Turn the truck OFF. Examine the CAN wires
Event Code 290: Short V to W and connections.
Event Code 291: Short VL to WH CAN HIGH: Check the wire continuity from ACCESS 4
Event Code 292: Short VH to WL CA412-2 to the distribution panel CA205-4. Then
check the continuity from the distribution panel
Refer to Event Code 278. CA205-3 to ACCESS 3 CA401-23.
CAN LOW: Check the wire continuity from ACCESS 4
Event Code 293 Through 295 CA412-1 to the distribution panel CA205-9. Then
check the wire continuity from the distribution panel
ACCESS 2 LIFT PUMP MOTOR (M2) SHORT
from CA205-10 to ACCESS 3 CA401-15.
All hydraulic functions are disabled.
• If:There is damage to the wires, pins, or connec-
Event Code 293: Short W to U tors.
Event Code 294: Short WL to UH – Then make the necessary repairs or replace-
Event Code 295: Short WH to UL ments.
Refer to Event Code 278. • If:There is no damage to the wires, pins, or connec-
tors.
Event Code 300 – Then continue to Step 3.
Step 3: Check the CAN communication lines. Keep
INVALID EVENT CODE ACCESS 3 MODULE - NOT the truck OFF. Measure the resistance on the distribu-
USED tion panel between CAN HIGH (TP7) and CAN LOW
All truck functions are disabled. (TP8).
The event code is not specified in the truck code.  The correct resistance = 60 Ω.
Consult the factory.
• If:The resistance = 0 Ω.
– Then a there is a short circuit between CAN
HIGH and CAN LOW. Examine the related wires,

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Event Code 305

connectors, and fuses. Then make the necessary check the continuity from the distribution panel
repairs or replacements. CA205-6 to ACCESS 5 CA651-23.
• If:If: The resistance > 60 Ω. CAN LOW: Check the wire continuity from ACCESS 3
CA401-15 to the distribution panel CA205-10. Then
– Then continue to Step 4.
check the wire continuity from the distribution panel
Step 4: The termination resistors on the CAN bus are from CA205-7 to ACCESS 5 CA651-15.
open. Keep the truck OFF. Disconnect CA204 and
• If:There is damage to the wires, pins, or connec-
CA205 from the distribution panel. Measure the resis-
tors.
tance between TP7 and TP8.
– Then make the necessary repairs or replace-
• If:The resistance > 120 Ω. ments.
– Then replace the distribution panel. • If:There is no damage to the wires, pins, or connec-
• If:The resistance = 120 Ω. tors.
– Then replace ACCESS 4. – Then continue to Step 3.
Step 3: Check the CAN communication lines. Keep
the truck OFF. Measure the resistance on the distribu-
tion panel between CAN HIGH (TP7) and CAN LOW
(TP8).
 The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then a there is a short circuit between CAN
HIGH and CAN LOW. Examine the related wires,
connectors, and fuses. Then make the necessary
repairs or replacements.
• If:The resistance > 60 Ω.
– Then continue to Step 4.
Step 4: The termination resistors on the CAN bus
have an open circuit. Keep the truck OFF. Disconnect
CA204 and CA205 from the distribution panel. Mea-
Fig. 38 21805
sure the resistance between TP7 and TP8.
• If:The resistance > 120 Ω.
Event Code 305
– Then replace the distribution panel.
ACCESS 5 CAN ISSUE WITH ACCESS 3
• If:The resistance = 120 Ω.
All truck functions are disabled.
– Then replace ACCESS 3.
ACCESS 3 CAN bus communication with ACCESS 5
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 3 and ACCESS 5 indicator lights.
• If:The indicator lights are OFF.
– Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.
• If:The indicator lights are ON.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from ACCESS 3
CA401-23 to the distribution panel CA205-3. Then

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Event Code 306

– Then make repairs or replacements as neces-

sary.
Step 3: Check the battery charge and the individual
cell conditions.
• If:The battery condition is not satisfactory.
– Then make repairs or replacements as neces-
sary.
• If:The battery is correctly charged and has the cor-
rect specifications.
– Then continue to Step 4.
Step 4: Check the BDI setting in PERFORMANCE
MENU/P4. Then check for the correct truck configura-
tion in FEATURES MENU/F3.
• If:The both are correct.
Fig. 39 23828 – Then turn the truck OFF. Then turn the truck ON
again. Monitor the event code.
Event Code 306 • If:The truck configuration is not correct.
– Then correct the truck configuration as neces-
ACCESS 5 COMMUNICATION FAULT WITH sary.
ACCESS 3 AT START-UP
The traction function is disabled.
ACCESS 5 CAN bus communication with ACCESS 3
stopped.
Refer to Event Code 305.

Event Code 322

ACCESS 3 BATTERY VOLTAGE (+BV) LOW
The traction function is disabled.
Note: If the truck logs Event Code 322 with Event Code
356, then refer to Event Code 356 first.
Step 1: Turn the truck ON. Measure the voltage at
the ACCESS 3 BNEG terminal and the ACCESS 3
+BV terminal.
 The correct voltage = +BV.
• If:The voltage < +BV.
– Then check to make sure that the battery has the
correct specifications for the truck and duty cycle.
Replace the battery as necessary.
• If:The battery is correct.
– Then continue to Step 2. Fig. 40 21796

Step 2: Turn the truck OFF. Check the power cables,

power cable connections, FU10, and ED1. Event Code 323
• If:The power cables, connections, FU10, and ED1 ACCESS 3 BATTERY VOLTAGE (+BV) HIGH
are correct.
The traction function is disabled.
– Then continue to Step 3.
Note: If the truck logs Event Code 323 with Event Code
• If:The power cables, FU10, or ED1 are not correct. 356, then refer to Event Code 356 first.

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Event Code 324

Step 1: Turn the truck ON. Measure the voltage at Step 1: Check the air temperature of the environ-
the ACCESS 3 BNEG terminal and +BV terminal. ment.
 The correct voltage = +BV. • If:The truck was OFF and parked in an environment
• If:The voltage > +BV. that has a temperature < -45 °C (-49 °F) for an ex-
– Then check to make sure that the battery has the tended period of time.
correct specifications for the truck and duty cycle. – Then move the truck to an environment with a
Replace the battery as necessary. temperature > -45 °C (-49 °F). When the temper-
• If:The voltage = +BV. ature of ACCESS 3 increases, turn the truck ON.
– Then continue to Step 2. • If:The temperature of the environment is > -45 °C
(-49 °F) and the event code continues.
Step 2: Check for the correct truck configuration in
FEATURES MENU/F3. – Then replace ACCESS 3.
• If:The configuration is not correct.
– Then correct the truck configuration. Event Code 326
ACCESS 3 INTERNAL TEMPERATURE EXCEEDS
85 °C (185 °F)
All truck functions are enabled.
Step 1: Check the condition of ACCESS 3.
• If:The ACCESS 3 heatsink is dirty.
– Then use air to clean the heatsink.
• If:The ACCESS 3 heatsink is clean.
Fig. 41 21807 – Then continue to Step 2.
Step 2: Check the installation of ACCESS 3.
Event Code 324 • If:ACCESS 3 is loose.
– Then tighten the installation hardware.
ACCESS 3 INTERNAL TEMPERATURE LESS THAN
-25 °C (-13 °F) • If:ACCESS 3 is not loose.
Full-speed traction is disabled. – Then continue to Step 3.
The event code resets when the temperature increases Step 3: Check the operation of FAN3. See the out-
to -23 °C (-13 °F) or warmer. puts to FAN3 in ANALYZER MENU/A3.3.4. Do a test of
FAN3 in A4.3.3.
Step 1: Check the air temperature of the environ-
ment. • If:FAN3 does not operate correctly.
• If:The truck was OFF and parked in an environment – Then correct the FAN3 operation problem.
that has a temperature < -25 °C (-13 °F) for an ex- • If:FAN3 does operate correctly and ACCESS 3 is
tended period of time. extremely hot.
– Then move the truck to an environment with a – Then check the power cable connections.
temperature > -25 °C (-13 °F). When the temper-
ature of ACCESS 3 increases, turn the truck ON.
• If:The temperature of the environment is > -25 °C
(-13 °F) and the event code continues.
– Then replace ACCESS 3.

Event Code 325

ACCESS 3 INTERNAL TEMPERATURE LESS THAN
-45 °C (-49 °F)
The traction function is disabled.
The event code resets when the temperature increases
to -43 °C (-45 °F) or warmer.

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Event Code 327

Fig. 42 21798

Event Code 327

ACCESS 3 INTERNAL TEMPERATURE EXCEEDS Fig. 43 21808
105 °C (221 °F)
All truck functions are enabled. Event Code 329
Refer to Event Code 326.
ACCESS 3 TRACTION MOTOR TEMPERATURE
SENSOR (TS1) OUT OF RANGE
Event Code 328 The traction function is disabled.
ACCESS 3 TRACTION MOTOR (M1) TEMPERA- Step 1: Turn the truck OFF. Check the wires to TS1
TURE SENSOR (TS1) ABOVE RANGE 165 °C for a short circuit to the truck frame.
(329 °F) Measure the resistance from CA631-1 and CA631-2 to
The traction function is disabled. the truck frame. Then check the wire from ECR1
CA630-2 to ACCESS 3 CA401-4.
Possible causes:
 The correct resistance > 10 KΩ.
• A very heavy duty cycle • If:There is a short circuit.
– Then make the necessary repairs or replace-
• High temperatures in the operation environment. ments.
Step 1: Check the M1 performance settings. • If:There is no short circuit.
• If:The settings are incorrect. – Then proceed to Step 2.
– Then make corrections to the M1 settings. Step 2: Keep the truck OFF. Check the wires to TS1
• If:The settings are correct. for an open.
– Then continue to Step 2. Measure the continuity of TS1 CA631-1 to ACCESS 3
Step 2: Turn the truck OFF. Check the wires to TS1 CA401-16 and from TS1 CA631-2 to ACCESS 3
and the M1 power cable connections. Blow off any dirt CA401-4.
buildup from M1. • If:The resistance > 0 Ω.
• If:The wires and connections are correct and M1 is – Then make the necessary repairs or replace-
clean, but the event code continues. ments.
– Then check the battery condition.

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Event Code 330

Fig. 44 21808 Fig. 45 21808

Event Code 330 Event Code 331

ACCESS 3 TRACTION MOTOR ENCODER (ECR1) ACCESS 3 STALL DETECTED
COUNT ISSUE The traction function is disabled.
The traction function is disabled. Step 1: Make sure that unusual operation did not
Note: If the truck logs Event Code 330 with Event Code cause the event (e.g. unwanted material in tire, etc.).
366, 367, or 377, then refer to Event Code 366, 367, or Step 2: Turn the truck ON. Use the ANALYZER
377 first. MENU/A2.3.1 to check the M1 Traction Speed against
Step 1: Turn the truck OFF. Then turn the truck ON the M1 target speed.
again. • If:The speed is correct.
• If:The truck logs Event Code 330 again. – Then continue to Step 3.
– Then continue to Step 2. • If:The speed is not correct.
Step 2: Turn the truck OFF. Check the continuity of – Then replace M1.
the wires from ACCESS 3 CA401-5 to ECR1 CA630-3
Step 3: Make sure that the traction motor (M1) and
(Channel A) and from CA401-6 to ECR1 CA630-4
drive unit are aligned and the bearing cup holder is
(Channel B). Look for short circuits or broken wires.
tight. Operate the truck and monitor the drive unit for
• If:There is damage to the wires or connectors. lateral movement.
– Then make the necessary repairs or replace- • If:The operation is correct and the event continues.
ments.
– Then replace ACCESS 3.
• If:There is no damage to the wires or connectors.
– Then continue to Step 3. Event Code 332
Step 3: Turn the truck ON. Measure the voltage to
ECR1 at CA630-1 and CA630-2. ACCESS 3 TRACTION MOTOR (M1) ROTATION
 The correct voltage = 12 V. MORE THAN 4000 rpm
• If:The voltage = 12 V. The traction function is disabled.
– Then replace ECR1. If the event code continues, Step 1: Turn the truck OFF. Check the continuity of
then replace M1. the wires from ACCESS 3 CA401-5 to ECR1 CA630-3
(Channel A) and from CA401-6 to ECR1 CA630-4
• If:The voltage ≠ 12 V.
(Channel B). Look for short circuits or broken wires.
– Then replace the wires or connections to ECR1. • If:There is damage to the wires or connectors.

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Event Code 333

– Then make the necessary repairs or replace- Refer to Event Code 322.
ments.
• If:There is no damage to the wires or connectors.
– Then continue to Step 2.
Step 2: Turn the truck ON. Measure the voltage to
ECR1 at CA630-1 and CA630-2.
 The correct voltage = 12 V.
• If:The voltage = 12 V.
– Then replace ECR1. If the event code continues
after you replace ECR1, then replace M1.
• If:The voltage ≠ 12 V.
– Then replace the wires or connections to ECR1.

Fig. 47 21806

Event Code 335

ACCESS 3 BATTERY VOLTAGE ABOVE RANGE
All truck functions are enabled.
Note: If the truck logs Event Code 335 with Event Code
222 or 356, then refer to Event Code 356 first.
Step 1: Turn the truck ON. Measure the voltage at
the ACCESS 3 BNEG terminal and ACCESS 3
CA401-1.
 The correct voltage = +BV.
 The voltage must not > 2.25 V per cell.
• If:The voltage > +BV.
Fig. 46 21808 – Then check for the correct battery or an over-
charge condition.
Event Code 333 • If:The voltage = +BV (36–42 V).
– Then continue to Step 2.
ACCESS 3 BATTERY VOLTAGE BELOW RANGE
Step 2: Check for the correct truck configuration and
The traction function is disabled. model number in FEATURES MENU/F3.
Note: If the truck logs Event Code 333 with Event Code • If:The configuration is not correct.
222 or 356, then refer to Event Code 356.
– Then correct the truck configuration.
Refer to Event Code 322.
• If:The configuration is correct and the event code
continues.
Event Code 334 – Then replace ACCESS 3.
ACCESS 3 BATTERY VOLTAGE (+BV) VERY LOW
The traction function is disabled.
Possible cause:

• A defective or incorrect battery used in a very

heavy duty cycle.
Note: If the truck logs Event Code 334 with Event Code
222 or 356, then refer to Event Code 356 first.

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Event Code 336

Fig. 49 21807
Fig. 48 21809

Event Code 338

Event Code 336
ACCESS 3 BATTERY VOLTAGE (+BV) UNDER
ACCESS 3 BATTERY VOLTAGE (+BV) VERY HIGH VOLTAGE
The traction function is disabled. The hydraulic system is disabled.
Note: If the truck logs Event Code 336 with Event Code Step 1: Check to make sure that the battery has the
222 or 356, then refer to Event Code 356 first. correct specifications for the truck and duty cycle.
Refer to Event Code 102.
• If:The battery is correct.
– Then continue to Step 2.
Event Code 337 • If:The battery is not correct.
ACCESS 3 BATTERY VOLTAGE (+BV) FLUCTUAT- – Then replace the battery as necessary.
ING Step 2: Check the battery charge and the individual
The hydraulic system is disabled. cell conditions.
The battery voltage decreases too much when it is • If:The battery condition is not satisfactory.
under load. – Then make repairs or replacements as neces-
Step 1: Turn the truck ON. Measure the voltage at sary.
the ACCESS 3 BNEG terminal and the ACCESS 3 • If:The battery is correctly charged and has the cor-
+BV terminal. rect specifications.
 The correct voltage = +BV.
– Then continue to Step 3.
• If:The voltage < +BV.
Step 3: Check for the correct truck configuration and
– Then continue to Step 2. model number in FEATURES MENU/F3.
Step 2: Turn the truck OFF. Check the power cables • If:The truck configuration is correct.
and power cable connections.
– Then continue to Step 4.
• If:The power cables and connections are correct.
• If:The truck configuration is not correct.
– Then continue to Step 3.
– Then correct the truck configuration as neces-
• If:The power cables or connections are not correct. sary.
– Then make repairs or replacements as neces- Step 4: Turn the truck ON. Measure the voltage at
sary. ACCESS 3 CA401-1 and BNEG.
Step 3: Check the battery charge and the individual  The correct voltage = +BV.
cell conditions. • If:The voltage > 0 V, but much < +BV.
• If:The battery condition is not satisfactory. – Then continue to Step 5.
– Then make repairs or replacements as neces- • If:The voltage = +BV.
sary.
– Then check the wires from CA201-8 to CA401-1.
• If:The battery is correctly charged and has the cor- Make the necessary repairs or replacements.
rect specifications.
Step 5: Keep the truck ON. Measure the voltage at
– Then continue to Step 4. the distribution panel CA201-8 and ACCESS 3 BNEG.
Step 4: Install a battery that you know is good. Moni- • If:The voltage > 0 V, but much < +BV.
tor for Event Code 337.

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Event Code 339

– Then check the condition of the distribution – Then there is a short circuit in the ALM2 coil. Re-
panel. Replace the distribution panel as neces- place ALM2.
If:The resistance ≈ 20 Ω.
sary.
•
– Then there is a short circuit in the positive circuit.
Repair or replace the wire from the distribution
panel CA203-10 to ALM2.
Step 3: Keep the truck OFF. Disconnect the negative
wire from ACCESS 3 CA401-18. Turn the truck ON.
• If:The event code changes to open circuit (Event
Code 346).
– Then there is a short circuit in the negative circuit.
Fig. 50 21809 Repair or replace the wire from ACCESS 3
CA401-18 to ALM2.
Event Code 339 • If:The event code continues.
– Then replace ACCESS 3.
ACCESS 3 BATTERY VOLTAGE (+BV) OVER VOLT-
AGE
The steer, traction, and hydraulic functions are
disabled.
Refer to Event Code 338.

Event Code 340

Fig. 51 21810
ACCESS 3 EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER OVER CURRENT
Event Code 342 and 343
The steer, traction, and hydraulic functions are
disabled. ACCESS 3 GENERAL PURPOSE Coil DRIVER
Refer to Event Code 222 and 356. OVER CURRENT
The event code is not specified in the truck code. Con-
Event Code 341 sult the factory.

ACCESS 3 TRAVEL ALARM (ALM2) COIL DRIVER

OVER CURRENT
Event Code 344
ALM2 is disabled. ACCESS 3 FAN (FAN3 and FAN4) COIL DRIVER
Step 1: Turn the truck OFF. Disconnect the negative OVER CURRENT
wire from ALM2. Turn the truck ON. FAN3 and FAN4 are disabled.
• If:The event code changes to open circuit (Event Step 1: Turn the truck OFF. Disconnect the negative
Code 346). wire from FAN3 and FAN4. Turn the truck ON.
– Then there is a short circuit in ALM2 or the posi- • If:The event code changes to open circuit (Event
tive circuit. Continue to Step 2. Code 349).
• If:The event code continues. – Then there is a short circuit in FAN3, FAN4, or
– Then there is a short circuit internal to ACCESS 3 the positive circuit. Continue to Step 2.
or in the negative circuit. Continue to Step 3. • If:The event code continues.
Step 2: Turn the truck OFF. Measure the resistance – Then there is a short circuit internal to ACCESS 3
across ALM2 from the positive terminal to the negative or in the negative circuit. Continue to Step 3.
terminal. Step 2: Turn the truck OFF. Measure the resistance
 The correct resistance ≈ 20 Ω. across FAN3 from the positive terminal to the negative
terminal. Repeat Step 2 for FAN4.
• If:The resistance is not ≈ 20 Ω.
 The correct resistance ≈ 20 Ω.

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Event Code 345

• If:The resistance is not ≈ 20 Ω. – Then continue to Step 2.

– Then there is a short circuit in the FAN3 or FAN4 Step 2: Turn the truck ON. While you operate the
coil. Replace the fan with a short circuit. traction function, measure the voltage at the distribu-
tion panel CA204-10 and ACCESS 3 CA401-18.
• If:The resistance ≈ 20 Ω.
• If:The voltage = 0 V.
– Then there is a short circuit in the positive circuit.
– Then disconnect the wire from ACCESS 3
Repair or replace the positive wire from the distri-
CA401-18. While you operate the traction func-
bution panel CA201-12 to the fans.
tion, measure the voltage at ACCESS 3
Step 3: Keep the truck OFF. Disconnect the negative CA401-18 and the distribution panel TP4.
wire from ACCESS 3 CA401-8. Turn the truck ON.
• If:The voltage = 0 V.
• If:The event code changes to open circuit (Event
– Then replace ACCESS 3.
Code 349).
• If:The voltage = +BV. Then check the wires to
– Then there is a short circuit in the negative circuit.
ALM2. If the wires are satisfactory.
Repair or replace the wire from ACCESS 3
CA401-8 as necessary. – Then continue to Step 3.
• If:The event code continues. Step 3: Keep the truck ON. While you operate the
traction function, measure the voltage from the distribu-
– Then replace ACCESS 3.
tion panel TP1 to CA203-10.
• If:The voltage = 0 V.
– Then check the distribution panel and the related
wires for the positive circuit. Make the necessary
repairs or replacements.

Fig. 52 21811

Event Code 345 Fig. 53 21810

ACCESS 3 EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER OPEN CIRCUIT Event Code 347 and 348
All truck functions are disabled. ACCESS 3 GENERAL PURPOSE COIL DRIVER
Refer to Event Code 356. OPEN CIRCUIT
The event code is not specified in the truck code. Con-
Event Code 346 sult the factory.
ACCESS 3 TRAVEL ALARM (ALM2) COIL DRIVER
OPEN CIRCUIT Event Code 349
ALM2 is disabled. ACCESS 3 FAN (FAN3 and FAN4) COIL DRIVER
There is open circuit in the ALM2 circuit. OPEN CIRCUIT
Step 1: Turn the truck OFF. Disconnect the wires FAN3 and FAN4 are disabled.
from ALM2. Measure the resistance across ALM2 from There is open circuit in the FAN3 and FAN4 circuit.
the positive terminal to the negative terminal.
Step 1: Turn the truck OFF. Disconnect the wires
 The correct resistance ≈ 20 Ω. from FAN3 and FAN4. Measure the resistance across
• If:The resistance is not ≈ 20 Ω. FAN3 from the positive terminal to the negative termi-
nal. Repeat the measurement for FAN4.
– Then replace ALM2.
 The correct resistance ≈ 20 Ω.
• If:The resistance ≈ 20 Ω.
• If:The resistance is not ≈ 20 Ω.

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Event Code 350

– Then replace the applicable fan. Event Code 354

• If:The resistance ≈ 20 Ω.
ACCESS 3 FAN (FAN3 AND FAN4) COIL DRIVER
– Then continue to Step 2. SHORTED
Step 2: Connect the fans. Turn the truck ON. Mea- FAN3 and FAN4 are disabled.
sure the voltage from the distribution panel to FAN3
Refer to Event Code 344.
and FAN4.
 The correct voltage is +BV.
• If:The voltage = 0 V. Event Code 355
– Then continue to Step 3. ACCESS 3 PWM DRIVER OVER VOLTAGE
Step 3: Disconnect the wire from ACCESS 3 All truck functions are disabled.
CA401-8. Measure the voltage on the distribution panel Step 1: Turn the truck ON. Measure the BNEG volt-
at CA401-8 and TP4. age at the distribution panel CA201-8 and TP1.
• If:The voltage = 0 V.  The correct voltage = +BV.
– Then replace ACCESS 3. • If:The voltage = 0 V.
• If:The voltage = +BV. – Then check FU1 for an open circuit.
– Then check the distribution panel and related • If:The voltage = +BV.
positive wires. – Then continue to Step 2.
Step 2: Keep the truck ON. Measure the voltage at
ACCESS 3 CA401-1 and TP1.
• If:The voltage = 0 V.
– Then repair or replace the wire between CA401-1
and CA201-8.

Fig. 54 21811

Event Code 350

ACCESS 3 EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER SHORTED
All truck functions are disabled.
Refer to Event Codes 222 and 356.

Event Code 351

ACCESS 3 TRAVEL ALARM (ALM2) COIL DRIVER 21813
SHORTED
ALM2 is disabled.
Event Code 356
Refer to Event Codes 341.
ACCESS 3 DETECTED OPEN EMERGENCY DIS-
CONNECT CONTACTOR (ED1) CIRCUIT
Event Code 352 and 353
All truck functions are disabled.
ACCESS 3 GENERAL PURPOSE COIL DRIVER When ED1 pulls in, ACCESS 3 pulls a temporary load
SHORTED on the power bus to make sure that the ED1 tips
The event code is not specified in the truck code. closed. Event Code 356 occurs when the voltage at the
Consult the factory. +BV cable is more than 2.5 V below the +BV Key input

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Event Code 357

(CA401-1). This causes the ED1 coil negative supply to • If:The voltage ≠ +BV.
open at ACCESS 3 CA401-2.
– Then continue to Step 7.
Step 1: Turn the truck ON. Measure the BNEG volt-
Step 7: Check the battery charge and the individual
age at ACCESS 3 CA401-2.
cell conditions.
• If:The voltage ≠ BNEG (< 1.5 V). • If:The battery condition is not satisfactory.
– Then continue to Step 4. – Then make repairs or replacements as neces-
• If:The voltage = BNEG. sary.
– Then continue to Step 2. • If:The battery is correctly charged and has the cor-
Step 2: Keep the truck ON. Measure the voltage at rect specifications.
ACCESS 4 CA411-1. – Then replace ACCESS 3.
 The correct voltage = +BV.
• If:The voltage = +BV.
– Then continue to Step 5.
• If:The voltage ≠ +BV.
– Then continue to Step 3.
Step 3: Measure the voltage at ACCESS 4 CA410-1.
 The correct voltage = +BV.
• If:The voltage = +BV.
– Then replace ACCESS 4.
• If:The voltage ≠ +BV.
– Then examine and repair the power circuit
through FU1, KYS, and K1.
Step 4: Keep the truck ON. Measure the voltage at
the ACCESS 3 +B power cable and +BV key input. Fig. 55 21806-01
There must be less than 2.5 V difference between the
two voltages. Event Code 357
• If:The voltage drop is more than 2.5 V.
ACCESS 3 DETECTED EMERGENCY DISCON-
– Then check the voltage from the battery through
NECT CONTACTOR (ED1) TIPS SHORTED
the ED1 tips and FU10 to the ACCESS 3 +B ca-
ble to find the source of voltage drop. Make sure All truck functions are disabled.
that there are no loose or unsatisfactory connec- When ED1 drops out, ACCESS 3 pulls a temporary
tions. load on the power bus to make sure that the ED1 tips
• If:There is no voltage drop. opened. Event Code 357 occurs when the voltage at
the ACCESS 3 +B power cable is less than 2.5 V from
– Then continue to Step 5.
the +BV key input (CA401-1).
Step 5: Keep the truck ON. Measure +BV across the
Step 1: Turn the truck OFF. Check the ED1 tips for a
ED1 coil.
short circuit.
• If:The voltage ≠ +BV. • If:There is a short circuit.
– Then continue to Step 6. – Then make repairs or replacements as neces-
Step 6: Check the positive power supply back to sary.
CA411-1. Make repairs as necessary. • If:There is no short circuit at ED1.
• If:The positive supply is satisfactory. – Then continue to Step 2.
– Then check the negative power supply to Step 2: Turn the truck OFF. Measure the voltage at
CA401-2. the ACCESS 3 +B connection. Remove +BV pre-
• If:The voltage = +BV. charge connection at +B. Measure the voltage again.
– Then replace ED1. • If:There is a voltage drop.
– Then check the pre-charge wire to ACCESS 4.

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Event Code 359

• If:ACCESS 4 is the source of the voltage. • If:The voltage ≠ +BV.

– Then replace ACCESS 4. – Then replace ACCESS 3.
• If:ACCESS 4 is not the source of the voltage.
– Then continue to Step 3.
Step 3: Make sure that the CR5 and CR6 diodes do
not have a short circuit.
• If:CR5 or CR6 have a short circuit.
– Then replace the bad diode.
• If:CR5 and CR6 do not have a short circuit.
– Then replace ACCESS 3.

Event Code 359

Fig. 56 21814
ACCESS 3 PRE-CHARGE TIME LIMIT EXCEEDED
All truck functions are disabled. Event Code 360
Possible cause:
ACCESS 3 PRE-CHARGE TIME LIMIT EXCEEDED
• An open circuit in FU10. All truck functions are disabled.
Step 1: Check the battery condition. There is a resistive load on the ED bus during pre-
• If:The battery is correctly charged and has the cor- charge.
rect specifications. Possible cause:
– Then continue to Step 2.
• A driver with a short circuit.
• If:Battery does not have the correct voltage or is not
correctly charged. Step 1: Check to make sure that the battery has the
correct specifications for the truck and duty cycle.
– Then correct the battery problem.
• If:The battery is correct.
Step 2: Turn the truck ON. Measure the voltage on
both sides of FU10. – Then continue to Step 2.
• If:The voltage drop across FU10 > 0.5 V. • If:The battery is not correct.
– Then replace FU10. – Then replace the battery as necessary.
Step 3: Turn the truck ON. Operate the pedals. Mea- Step 2: Check the battery charge and the individual
sure the voltage at the ACCESS 3 +BV and BNEG ter- cell conditions.
minals. • If:The battery condition is not satisfactory.
 The correct voltage = +BV. – Then make repairs or replacements as neces-
• If:The voltage = +BV. sary.
– Then continue to Step 3. • If:The battery is correctly charged and has the cor-
• If:The voltage > 0 V, but much < +BV. rect specifications.
– Then check the power cables to ACCESS 3. – Then continue to Step 3.
Step 4: Keep the truck ON. Measure the voltage at Step 3: Check for the correct truck configuration and
ACCESS 3 CA401-1 and BNEG. truck model in FEATURES MENU/F3.1.
• If:The voltage > 0 V, but much < +BV. • If:The configuration is correct.
– Then continue to Step 5. – Then continue to Step 4.
Step 5: Keep the truck ON. Measure the voltage at • If:The configuration is not correct.
the distribution panel A201-8 and ACCESS 3 BNEG. – Then correct the truck configuration.
• If:The voltage = +BV. Step 4: Turn the truck ON. Measure the voltage at
– Then check the wire between CA201-8 and ACCESS 3 CA401-1 and BNEG.
CA401-1.  The correct voltage = +BV.

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Event Code 361

• If:If the voltage = +BV. Event Code 366 and 367

– Then continue to Step 4.
• If:The voltage > 0 V, but much < +BV. ACCESS 3 12 V POWER SUPPLY FOR ECR1 OUT
OF RANGE
– Then check the condition of the distribution panel
and related wires. Make the necessary repairs or All truck functions are disabled.
replacements. Event Code 366: ACCESS 3 12 V Power Supply for
ECR1 Out of Range (High)
Step 5: Turn the truck OFF. Check the wires from
ACCESS 3 CA401-1 to the distribution panel CA201-8. Event Code 367: ACCESS 3 12 V Power Supply for
Make the necessary repairs or replacements. ECR1 Out of Range (Low)
Step 6: Check other events logged with Event Code Step 1: Turn the truck ON. Measure the voltage at
360. ACCESS 3 CA401-3 and the distribution panel TP1
(BNEG).
• If:No other event codes logged.
• If:The voltage = 0 V.
– Then replace ACCESS 3.
– Then replace ACCESS 3.
• If:The voltage ≈ 12 V and the event code contin-
ues.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Disconnect the wire from
CA401-3. Turn the truck ON. Measure the voltage at
ACCESS 3 CA401-3 and the distribution panel TP1
(BNEG).
• If:The voltage = 12 V.
– Then replace ECR1.
Fig. 57 21814 • If:The voltage is not ≈ 12 V and the event code con-
tinues.
Event Code 361 – Then replace ACCESS 3.

ACCESS 3 ISSUE
All truck functions are disabled.
Step 1: If it is possible, calibrate ACCESS 2. Make
sure that all of the truck functions are correct.
• If:The event code continues.
– Then replace ACCESS 3.

Event Code 364 and 365

ACCESS 3 INTERNAL 5 V SUPPLY OUT OF RANGE
All truck functions are disabled.
Event Code 364: ACCESS 3 Internal 5 V Supply Out of
Range (High)
Event Code 365: ACCESS 3 Internal 5 V Supply Out of
Range (Low)
Step 1: Turn the truck OFF. Then turn the truck ON Fig. 58 21808
again.
• If:The event code continues.
– Then replace ACCESS 3.

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Event Code 368 and 369

Event Code 368 and 369 Event Code 374: ACCESS 3 Internal 2.5 V Reference
Voltage Out of Range (High)
ACCESS 3 INTERNAL 15 V POWER SUPPLY OUT Event Code 375: ACCESS 3 Internal 2.5 V Reference
OF RANGE Voltage Out of Range (Low)
All truck functions are disabled. Step 1: Turn the truck OFF. Then turn the truck ON
Event Code 368: ACCESS 3 Internal 15 V Power again.
Supply Out of Range (High) • If:The event code continues.
Event Code 369: ACCESS 3 Internal 15 V Power – Then replace ACCESS 3.
Supply Out of Range (Low)
Step 1: Turn the truck OFF. Then turn the truck ON Event Code 376 and 377
again.
• If:The event code continues. ACCESS 3 INTERNAL ANALOG GROUND VOLT-
AGE OUT OF RANGE
– Then replace ACCESS 3.
All truck functions are disabled.
Event Code 370 and 371 Event Code 376: ACCESS 3 Internal Analog Ground
Voltage Out of Range (High)
ACCESS 3 INTERNAL 5 V POWER SUPPLY OUT Event Code 377: ACCESS 3 Internal Analog Ground
OF RANGE Voltage Out of Range (Low)
All truck functions are disabled. Step 1: Turn the truck OFF. Then turn the truck ON
Event Code 370: ACCESS 3 Internal 5 V Power again.
Supply Out of Range (High) • If:The event code continues.
Event Code 371: ACCESS 3 Internal 5 V Power – Then replace ACCESS 3.
Supply Out of Range (Low)
Step 1: Turn the truck OFF. Then turn the truck ON Event Code 378
again.
• If:The event code continues. ACCESS 3 OVER CURRENT CONDITION
– Then replace ACCESS 3. The traction function is disabled.
Step 1: Turn the truck OFF. Disconnect the M1 power
Event Code 372 and 373 cables from ACCESS 3. Turn the truck ON.
• If:The event code continues.
ACCESS 3 INTERNAL 227 mv REFERENCE VOLT-
– Then replace ACCESS 3.
AGE OUT OF RANGE
• If:The event code stops.
All truck functions are disabled.
– Then continue to Step 2.
Event Code 372: ACCESS 3 Internal 227 mv
Reference Voltage Out of Range (High) Step 2: Turn the truck OFF. Check the M1 power ca-
bles for phase to phase or phase to truck frame short
Event Code 373: ACCESS 3 Internal 227 mv
circuits.
Reference Voltage Out of Range (Low)
• If:There is a short circuit between the U, V, or W
Step 1: Turn the truck OFF. Then turn the truck ON
power cables or to the truck frame (with the power
again.
cables connected to M1).
• If:The event code continues.
– Then continue to Step 3.
– Then replace ACCESS 3.
Step 3: Keep the truck OFF. Disconnect the power
cables from M1. Check for a short circuit from the M1
Event Code 374 and 375 windings to the truck frame.
• If:There is a short circuit in the windings.
ACCESS 3 INTERNAL 2.5 V REFERENCE VOLT-
AGE OUT OF RANGE – Then replace M1.
All truck functions are disabled. • If:There is no short circuit in the windings.
– Then repair or replace the M1 power cable.

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Event Code 379 and 380

Fig. 59 21815 Fig. 60 21815

Event Code 379 and 380 Event Code 383 and 384
ACCESS 3 INTERNAL SHORT ACCESS 3 SHORT
The traction function is disabled. The traction function is disabled.
Step 1: Turn the truck OFF. Then turn the truck ON Event Code 383: ACCESS 3 Short Between +BV and
again. Terminal V
• If:The event code continues. Event Code 384: ACCESS 3 Short Between BNEG
– Then replace ACCESS 3. and Terminal V
Refer to Event Code 382.
Event Code 381 and 382
Event Code 385 and 386
ACCESS 3 SHORT
The traction function is disabled. ACCESS 3 SHORT
Event Code 381: ACCESS 3 Short Between +BV and The traction function is disabled.
Terminal U Event Code 385: ACCESS 3 Short Between +BV and
Event Code 382: ACCESS 3 Short Between BNEG Terminal W
and Terminal U Event Code 386: ACCESS 3 Short Between BNEG
Step 1: Turn the truck OFF. Check the condition of and Terminal W
the M1 power cables. Refer to Event Code 382.
• If:There is a short circuit in the cables.
– Then make the necessary repairs or replace- Event Code 387 Through 389
ments.
ACCESS 3 SHORT FROM TERMINAL U TO V
• If:The power cables are correct.
The traction function is disabled.
– Then continue to Step 2.
Event Code 387: Short U to V
Step 2: Disconnect the M1 power cables from
ACCESS 3. Turn the truck ON. Event Code 388: Short UL to VH
• If:The event code continues. Event Code 389: Short UH to VL
– Then replace ACCESS 3. Refer to Event Code 382.
• If:The event code stops.
– Then replace M1.
Event Code 390 Through 392
ACCESS 3 TRACTION MOTOR (M1) SHORT
The traction function is disabled.
Event Code 390: Short V to W
Event Code 391: Short VL to WH
Event Code 392: Short VH to WL
Refer to Event Code 382.

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Event Code 393 Through 395

Event Code 393 Through 395

ACCESS 3 TRACTION MOTOR (M1) SHORT
The traction function is disabled.
Event Code 393: Short W to U
Event Code 394: Short WL to UH
Event Code 395: Short WH to UL
Refer to Event Code 382.

Event Code 398

ACCESS 3 TILT SENSOR (POT4) OUT OF RANGE
All truck functions are enabled.
The POT4 wiper input is out of the calibrated range.
Step 1: Operate the tilt function while you monitor the
POT4 12 V supply voltage in ANALYZER MENU/
Fig. 61 21816
A2.3.6.2.
• If: The voltage = 12 V.
– Then continue to Step 3.
Event Code 400
• If: The voltage ≈ 12 V and the event code contin- ACCESS 4 INVALID EVENT
ues. All truck functions are disabled.
– Then continue to Step 2. The event code is not specified in the truck code.
Step 2: Disconnect ECR1. Operate the tilt function Consult the factory.
while you monitor the POT4 12 V supply voltage in AN-
ALYZER MENU/A2.3.6.2. Event Code 401
• If: The voltage ≈ 12 V and event code continues.
ACCESS 4 STEER FEEDBACK RPS1 (HIGH)
– Then replace ACCESS 3.
(Hydraulic steer units)
Step 3: Operate the tilt function while you monitor the
POT4 wiper input voltage in ANALYZER MENU/ Full-speed traction is disabled.
A2.3.6.1. The RPS1 input at CA412-34 is too high.
• If: The wiper input voltage changes in relation to the Step 1: Turn the truck ON. Use ANALYZER MENU/
tilt movement. A2.4.21.1 to see the signal voltage from the steer feed-
– Then continue to Step 4. back sensor (RPS1).
Step 4: Measure the voltage at TB406-12 and The correct voltage range = 0.7–4.5 V.
TB406-9. • If: The voltage is always > 4.5 V.
• If: The wiper input voltage does not change in rela- – Then continue to Step 2.
tion to the tilt movement. Step 2: Keep the truck ON. Measure the voltage at
– Then replace POT4. ACCESS 4 CA412-34 and CA412-33.
The correct voltage range = 0.7–4.5 V.
• If: The voltage is always > 4.5 V.
– Then continue to Step 3.
Step 3: Check the RPS1 related wires and connec-
tions.
• If: There is damage to the wires or connectors.
– Then make the necessary repairs or replace-
ments.
• If: The wires are correct.

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Event Code 402

– Then replace RPS1. Calibrate RPS1 in CALI- – Then replace ACCESS 4.

BRATION MENU/C2.8.
• If: The event code continues.
– Then replace ACCESS 4.

Fig. 63 23829

Event Code 403

Fig. 62 23829
ACCESS 4 FRAM ISSUE
The traction function is disabled.
Event Code 402
ACCESS 4 cannot write to the memory location.
ACCESS 4 STEER FEEDBACK RPS1 5 V POWER Step 1: Turn the truck OFF. Then turn the truck ON
SUPPLY (LOW) again.
(Hydraulic steer units) • If:The event code continues.
Full-speed traction is disabled. – Then replace ACCESS 4.
The RPS1 input at CA412-34 is too low.
Step 1: Turn the truck ON. Use ANALYZER MENU/ Event Code 404
A2.4.21.1 to see the signal voltage from the steer feed-
back sensor (RPS1). ACCESS 4 FRAM EVENT HISTORY ISSUE
The correct voltage range = 0.7–4.5 V. All truck functions are enabled.
• If: The voltage is always < 0.7 V. The event history was lost.
– Then continue to Step 2. Step 1: Turn the truck OFF. Then turn the truck ON
Step 2: Keep the truck ON. Measure the voltage at again.
ACCESS 4 CA412-34 and CA412-33. • If:The event code continues.
The correct voltage range = 0.7–4.5 V. – Then replace ACCESS 4.
• If: The voltage is always < 0.7 V.
– Then continue to Step 3. Event Code 405
Step 3: Check the RPS1 related wires and connec- ACCESS 4 HOUR METER MEMORY CORRUPT
tions.
All truck functions are enabled.
• If: There is damage to the wires or connectors.
There is an hour meter memory error.
– Then make the necessary repairs or replace-
Step 1: Turn the truck OFF. Then turn the truck ON
ments.
again.
• If: The wires are correct.
• If:The event code continues.
– Then replace RPS1. Calibrate RPS1 in CALI-
– Then replace ACCESS 4.
BRATION MENU/C2.8.
• If: The event code continues.

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Event Code 406

Event Code 406

Event Code 410
ACCESS 4 INVALID CALIBRATION VALUE
The traction function is disabled. ACCESS 4 CAN COMMUNICATION ISSUE WITH
ACCESS 2
ACCESS 4 lost calibration.
All truck functions are disabled.
Step 1: Use the CALIBRATION MENU to calibrate
the truck. ACCESS 4 CAN bus communication with ACCESS 2
stopped.
Step 2: Turn the truck OFF. Then turn the truck ON
again. Refer to Event Code 205
• If:The event code continues.
– Then replace ACCESS 4.

Event Code 407

ACCESS 4 LOW INPUT VOLTAGE
All truck functions are disabled.
The battery voltage to ACCESS 4 is incorrect (low).
Step 1: Check the battery condition.
• If:The battery is correctly charged and has the cor-
rect specifications.
– Then replace ACCESS 4.
• If:Battery does not have the correct voltage or is not
correctly charged.
– Then correct the battery problem. Fig. 65 21795

Event Code 411

ACCESS 4 PROPORTIONAL LOWER VALVE (PVL)
DRIVER OVER CURRENT
The raise and lower functions are disabled.
The PVL driver output has a short circuit to +BV.
Fig. 64 21817 Step 1: Turn the truck OFF. Disconnect the negative
wire from PVL. Turn the truck ON.
Event Code 408 • If: The event code changes to open circuit (Event
Code 435).
ACCESS 4 HIGH INPUT VOLTAGE – Then there is a short circuit in the PVL circuit.
All truck functions are disabled. Continue to Step 2.
The battery voltage to ACCESS 4 is incorrect (high). • If: The event code continues.
Refer to Event Code 407. – Then there is a short circuit internal to ACCESS 4
or in the negative circuit. Continue to Step 3.
Event Code 409 Step 2: Turn the truck OFF. Measure the resistance
across PVL from the positive terminal to the negative
ACCESS 4 CAN COMMUNICATION ISSUE WITH terminal.
The correct resistance ≈ 30 Ω.
ACCESS 1
All truck functions are disabled.
The resistance is not ≈ 30 Ω.
ACCESS 4 CAN bus communication with ACCESS 1
stopped. – Then there is a short circuit in PVL. Replace PVL.
Refer to Event Code 124. • If: The resistance is ≈ 30 Ω.

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Event Code 414

– Then there is a short circuit in the positive circuit. Step 1: Turn the truck OFF. Disconnect the negative
Repair or replace the wire from ACCESS 4 wire from PVC2. Turn the truck ON.
CA410-4 to PVL. • If: The event code changes to open circuit (Event
Step 3: Turn the truck OFF. Disconnect negative wire Code 438).
from ACCESS 4 CA411-13. Turn the truck ON. – Then there is a short circuit in the PVC2 circuit.
• If: The event code changes to open circuit (Event Continue to Step 2.
Code 435). • If: The event code continues.
– Then there is a short circuit in the negative circuit. – Then there is a short circuit internal to ACCESS 4
Repair or replace the wire from ACCESS 4 or in the negative circuit. Continue to Step 3.
CA411-13 to PVL.
Step 2: Turn the truck OFF. Measure the resistance
• If: The event code continues. across PVC2 from the positive terminal to the negative
– Then continue to Step 4. terminal.
Step 4: Check the CA411 connector for damage.  The correct resistance ≈ 30 Ω.
• If: There is no damage or short circuit in the con- • If: The resistance is not ≈ 30 Ω.
nector. – Then there is a short circuit in PVC2. Replace
– Then replace ACCESS 4. PVC2.
• If: The resistance ≈ 30 Ω.
– Then there is a short circuit in the positive circuit.
ACCESS 4
Repair or replace the wire from ACCESS 4
CA411
SVT
TILT
30
CA410-4 to PVC2.
SIDESHIFT
SVS 29 Step 3: Keep the truck OFF. Disconnect the negative
REACH
SVR 28 wire from ACCESS 4 CA411-8. Turn the truck ON.
• If: The event code changes to open circuit (Event
BYPASS 24
SVBY Code 438).
SCV HOIST 25

SVL LOWER 26 – Then there is a short circuit in the negative circuit.

ACCESSORY 27 Repair or replace the wire from ACCESS 4
SVA
CA411-8 to PVC2.
PVL LOWER 13 • If: The event code continues.
– Then continue to Step 4.
PVA ACCESSORY 9
HSL 8
Step 4: Check the CA411 connector for damage.
PCV2
• If: There is no damage or short circuit in the con-
nector.
– Then replace ACCESS 4.
ED1 ED HS OUT 1

CA410 Event Code 415

SV POWER OUT 4
ACCESS 4 PROPORTIONAL ACCESSORY VALVE
+BV BNEG (PVA) DRIVER OVER CURRENT
The accessory hydraulics are disabled.
36 V
The PVA driver output has a short circuit to +BV.
+
Fig. 66 21818-01 Step 1: Turn the truck OFF. Disconnect the negative
wire from PVA. Turn the truck ON.
Event Code 414 • If:The event code changes to open circuit (Event
Code 439).
ACCESS 4 PROPORTIONAL VALVE CYLINDER 2 – Then there is a short circuit in the PVA circuit.
(PVC2) - DRIVER OVER-CURRENT Continue to Step 2.
Express Lower™ is disabled. • If:The event code continues.
The PVC2 driver output has a short circuit to +BV.

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Event Code 418

– Then there is a short circuit internal to ACCESS 4

or in the negative circuit. Continue to Step 3.
ACCESS 4
Step 2: Turn the truck OFF. Measure the resistance CA411
TILT
across PVA from the positive terminal to the negative SVT 30
SIDESHIFT
terminal. SVS 29
REACH
The correct resistance ≈ 30 Ω. SVR 28

• If: The resistance is not ≈ 30 Ω. SVBY

BYPASS 24

SCV HOIST 25
– Then there is a short circuit in PVA. Replace LOWER 26
SVL
PVA. ACCESSORY 27
SVA
• If: The resistance is ≈ 30 Ω.
LOWER 13
– Then there is a short circuit in the positive circuit. PVL
Repair or replace the wire from ACCESS 4
ACCESSORY 9
CA410-4 to PVA. PVA
PCV2 HSL 8
Step 3: Turn the truck OFF. Disconnect negative wire
from ACCESS 4 CA411-9. Turn the truck ON.
• If: The event code changes to open circuit (Event
Code 439). ED1 ED HS OUT 1

– Then there is a short circuit in the negative circuit.

CA410
Repair or replace the wire from ACCESS 4 SV POWER OUT 4
CA411-9 to PVA.
• If: The event code continues. +BV BNEG

– Then continue to Step 4.

36 V
Step 4: Check the CA411 connector for damage. +
• If: There is no damage or short circuit in the con- Fig. 67 21818-01
nector.
– Then replace ACCESS 4. Event Code 418
ACCESS 4 BYPASS SOLENOID (SVBY) DRIVER
OVER CURRENT
The raise function is disabled.
The SVBY driver output has a short circuit to +BV.
ACCESS 4 does not drive this coil on the 36 V
hydraulic models.
Step 1: Turn the truck OFF. Disconnect the negative
wire from SVBY. Turn the truck ON.
• If:The event code changes to open circuit (Event
Code 801).
– Then there is a short circuit in the SVBY circuit.
Continue to Step 2.
• If:The event code continues.
– Then there is a short circuit internal to ACCESS 4
or in the negative circuit. Continue to Step 3.
Step 2: Turn the truck OFF. Measure the resistance
across SVBY from the positive terminal to the negative
terminal.
The correct resistance ≈ 30 Ω.

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Event Code 419

• If: The resistance is not ≈ 30 Ω. Event Code 419

– Then there is a short circuit in SVBY. Replace
SVBY. ACCESS 4 RAISE SOLENOID (SCV) DRIVER OVER
CURRENT
• If: The resistance ≈ 30 Ω.
The full-speed raise function is disabled.
– Then there is a short circuit in the positive circuit. The SCV driver output has a short circuit to +BV.
Repair or replace the wire from ACCESS 4
ACCESS 4 does not drive this coil on the 36 V
CA410-4 to SVBY.
hydraulic models.
Step 3: Keep the truck OFF. Disconnect the negative
Step 1: Turn the truck OFF. Disconnect the negative
wire from ACCESS 4 CA411-24. Turn the truck ON.
wire from SCV. Turn the truck ON.
• If: The event code changes to open circuit (Event
• If:The event code changes to open circuit (Event
Code 801).
Code 802).
– Then there is a short circuit in the negative circuit.
– Then there is a short circuit in the SCV circuit.
Repair or replace the wire from ACCESS 4
Continue to Step 2.
CA411-24 to SVBY.
• If:The event code continues.
• If: The event code continues.
– Then there is a short circuit internal to ACCESS 4
– Then continue to Step 4.
or in the negative circuit. Continue to Step 3.
Step 4: Check the CA411 connector for damage.
Step 2: Turn the truck OFF. Measure the resistance
• If: There is no damage or short circuit in the con- across SCV from the positive terminal to the negative
nector. terminal.
– Then replace ACCESS 4.  The correct resistance ≈ 30 Ω.
• If: The resistance is not ≈ 30 Ω.
ACCESS 4 – Then there is a short circuit in SCV. Replace
CA411
TILT SCV.
SVT 30
SVS
SIDESHIFT
29 • If: The resistance ≈ 30 Ω
REACH
SVR 28 – Then there is a short circuit in the positive circuit.
BYPASS 24
Repair or replace the wire from ACCESS 4
SVBY
HOIST 25
CA410-4 to SCV.
SCV
SVL LOWER 26 Step 3: Keep the truck OFF. Disconnect the negative
SVA ACCESSORY 27 wire from ACCESS 4 CA411-25. Turn the truck ON.
• If: The event code changes to open circuit (Event
PVL LOWER 13 Code 802).
– Then there is a short circuit in the negative circuit.
PVA ACCESSORY 9
Repair or replace the wire from ACCESS 4
PCV2 HSL 8
CA411-25 to SCV.
• If: The event code continues.
– Then continue to Step 4.
ED HS OUT 1
ED1 Step 4: Check the CA411 connector for damage.
CA410 • If: There is no damage or short circuit in the con-
SV POWER OUT 4 nector.
– Then replace ACCESS 4.
+BV BNEG

36 V
+
Fig. 68 21818-01

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Event Code 420

• If:The resistance ≈ 30 Ω.
ACCESS 4 – Then there is a short circuit in the positive circuit.
TILT
CA411 Repair or replace the wire from ACCESS 4
SVT
SIDESHIFT
30 CA410-4 to SVL.
SVS 29
REACH Step 3: Keep the truck OFF. Disconnect the negative
SVR 28
wire from ACCESS 4 CA411-26. Turn the truck ON.
SVBY
BYPASS 24 • If:The event code changes to open circuit (Event
SCV HOIST 25 Code 803).
LOWER 26
SVL – Then there is a short circuit in the negative circuit.
ACCESSORY 27
SVA Repair or replace the wire from ACCESS 4
CA411-26 to SVL.
PVL LOWER 13
• If:The event code continues.
PVA ACCESSORY 9 – Then continue to Step 4.
PCV2 HSL 8 Step 4: Check the CA411 connector for damage.
• If:There is no damage or short circuit in the connec-
tor.
ED HS OUT 1 – Then replace ACCESS 4.
ED1

CA410
SV POWER OUT 4 ACCESS 4
CA411
TILT
+BV BNEG SVT 30
SIDESHIFT
SVS 29
REACH
36 V SVR 28
+
BYPASS 24
Fig. 69 21818-01 SVBY
SCV HOIST 25

SVL LOWER 26
Event Code 420 SVA ACCESSORY 27

ACCESS 4 LOWER SOLENOID (SVL) DRIVER LOWER 13

PVL
OVER CURRENT
The raise and lower functions are disabled. PVA ACCESSORY 9

The SVL driver output has a short circuit to +BV. PCV2 HSL 8

Step 1: Turn the truck OFF. Disconnect the negative

wire from SVL. Turn the truck ON.
• If:The event code changes to open circuit (Event ED HS OUT 1
ED1
Code 803).
– Then there is a short circuit in the SVL circuit. CA410
SV POWER OUT 4
Continue to Step 2.
• If:The event code continues. +BV BNEG
– Then there is a short circuit internal to ACCESS 4
or in the negative circuit. Continue to Step 3. 36 V
+
Step 2: Turn the truck OFF. Measure the resistance
across SVL from the positive terminal to the negative Fig. 70 21818-01
terminal.
 The correct resistance ≈ 30 Ω. Event Code 421
• If:The resistance is not ≈ 30 Ω. ACCESS 4 ACCESSORY SOLENOID(SVA) DRIVER
– Then there is a short circuit in SVL. Replace SVL. OVER CURRENT
The accessory hydraulics are disabled.

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ELECTRICAL SYSTEM
Event Code 422

The SVA driver output has a short circuit to +BV.

Step 1: Turn the truck OFF. Disconnect the negative ACCESS 4
wire from SVA. Turn the truck ON. CA411
TILT
• If:The event code changes to open circuit (Event SVT
SIDESHIFT
30
Code 804). SVS
REACH
29
SVR 28
– Then there is a short circuit in the SVA circuit.
Continue to Step 2. BYPASS 24
SVBY
• If:The event code continues. SCV HOIST 25
LOWER 26
– Then there is a short circuit internal to ACCESS 4 SVL
ACCESSORY 27
or in the negative circuit. Continue to Step 3. SVA

Step 2: Turn the truck OFF. Measure the resistance LOWER 13

PVL
across SVA from the positive terminal to the negative
terminal. ACCESSORY 9
 The correct resistance ≈ 30 Ω.
PVA
PCV2 HSL 8

• If:The resistance is not ≈ 30 Ω.

– Then there is a short circuit in SVA. Replace
SVA. ED HS OUT 1
ED1
• If:The resistance ≈ 30 Ω.
CA410
– Then there is a short circuit in the positive circuit. SV POWER OUT 4
Repair or replace the wire from ACCESS 4
CA410-4 to SVA. +BV BNEG

Step 3: Keep the truck OFF. Disconnect the negative

36 V
wire from ACCESS 4 CA411-27. Turn the truck ON.
+
• If:The event code changes to open circuit (Event
Fig. 71 21818-01
Code 804).
– Then there is a short circuit in the negative circuit.
Repair or replace the wire from ACCESS 4
Event Code 422
CA411-27 to SVA. ACCESS 4 REACH SOLENOID (SVR) DRIVER
• If:The event code continues. OVER CURRENT
– Then continue to Step 4. The reach function is disabled.
Step 4: Check the CA411 connector for damage. The SVR driver output has a short circuit to +BV.
• If: There is no damage or short circuit in the con- Step 1: Turn the truck OFF. Disconnect the negative
nector. wire from SVR. Turn the truck ON.
– Then replace ACCESS 4. • If:The event code changes to open circuit (Event
Code 805).
– Then there is a short circuit in the SVR circuit.
Continue to Step 2.
• If:The event code continues.
– Then there is a short circuit internal to ACCESS 4
or in the negative circuit. Continue to Step 3.
Step 2: Turn the truck OFF. Measure the resistance
across SVR from the positive terminal to the negative
terminal.
 The correct resistance ≈ 30 Ω.
• If:The resistance is not ≈ 30 Ω.
– Then there is a short circuit in SVR. Replace
SVR.

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Event Code 423

• If:The resistance ≈ 30 Ω. The SVS driver output has a short circuit to +BV.
– Then there is a short circuit in the positive circuit. Step 1: Turn the truck OFF. Disconnect the negative
Repair or replace the wire from ACCESS 4 wire from SVS. Turn the truck ON.
CA410-4 to SVR. • If:The event code changes to open circuit (Event
Step 3: Keep the truck OFF. Disconnect the negative Code 805).
wire from ACCESS 4 CA411-28. Turn the truck ON. – Then there is a short circuit in the SVS circuit.
• If:The event code changes to open circuit (Event Continue to Step 2.
Code 805). • If:The event code continues.
– Then there is a short circuit in the negative circuit. – Then there is a short circuit internal to ACCESS 4
Repair or replace the wire from ACCESS 4 or in the negative circuit. Continue to Step 3.
CA411-27 to SVR. Step 2: Turn the truck OFF. Measure the resistance
• If:The event code continues. across SVS from the positive terminal to the negative
– Then continue to Step 4. terminal.
Step 4: Check the CA411 connector for damage.  The correct resistance ≈ 30 Ω.
• If:There is no damage or short circuit in the connec- • If:The resistance is not ≈ 30 Ω.
tor. – Then there is a short circuit in SVS. Replace
– Then replace ACCESS 4. SVS.
• If:The resistance ≈ 30 Ω.
ACCESS 4 – Then there is a short circuit in the positive circuit.
TILT
CA411 Repair or replace the wire from ACCESS 4
SVT
SIDESHIFT
30 CA410-4 to SVS.
SVS 29
REACH Step 3: Keep the truck OFF. Disconnect the negative
SVR 28
wire from ACCESS 4 CA411-28. Turn the truck ON.
SVBY
BYPASS 24 • If:The event code changes to open circuit (Event
SCV HOIST 25 Code 806).
LOWER 26
SVL – Then there is a short circuit in the negative circuit.
ACCESSORY 27
SVA Repair or replace the wire from ACCESS 4
CA411-29 to SVS.
PVL LOWER 13
• If:The event code continues.
PVA ACCESSORY 9 – Then continue to Step 4.
PCV2 HSL 8 Step 4: Check the CA411 connector for damage.
• If:There is no damage or short circuit in the connec-
tor.
ED HS OUT 1 – Then replace ACCESS 4.
ED1

CA410
SV POWER OUT 4

+BV BNEG

36 V
+
Fig. 72 21818-01

Event Code 423

ACCESS 4 SIDESHIFT SOLENOID (SVS) DRIVER
OVER CURRENT
The sideshift function is disabled.

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ELECTRICAL SYSTEM
Event Code 424

• If:The resistance ≈ 30 Ω.
ACCESS 4 – Then there is a short circuit in the positive circuit.
TILT
CA411 Repair or replace the wire from ACCESS 4
SVT
SIDESHIFT
30 CA410-4 to SVT.
SVS 29
REACH Step 3: Keep the truck OFF. Disconnect the negative
SVR 28
wire from ACCESS 4 CA411-30. Turn the truck ON.
SVBY
BYPASS 24 • If:The event code changes to open circuit (Event
SCV HOIST 25 Code 807).
LOWER 26
SVL – Then there is a short circuit in the negative circuit.
ACCESSORY 27
SVA Repair or replace the wire from ACCESS 4
CA411-30 to SVT.
PVL LOWER 13
• If:The event code continues.
PVA ACCESSORY 9 – Then continue to Step 4.
PCV2 HSL 8 Step 4: Check the CA411 connector for damage.
• If:There is no damage or short circuit in the connec-
tor.
ED HS OUT 1 – Then replace ACCESS 4.
ED1

CA410
SV POWER OUT 4 ACCESS 4
CA411
TILT
+BV BNEG SVT 30
SIDESHIFT
SVS 29
REACH
36 V SVR 28
+
BYPASS 24
Fig. 73 21818-01 SVBY
SCV HOIST 25

SVL LOWER 26
Event Code 424 SVA ACCESSORY 27

ACCESS 4 TILT SOLENOID (SVT) DRIVER OVER LOWER 13

PVL
CURRENT
The tilt function is disabled. PVA ACCESSORY 9

The SVT driver output has a short circuit to +BV. PCV2 HSL 8

Step 1: Turn the truck OFF. Disconnect the negative

wire from SVT. Turn the truck ON.
• If:The event code changes to open circuit (Event ED1 ED HS OUT 1
Code 807).
– Then there is a short circuit in the SVT circuit. CA410
SV POWER OUT 4
Continue to Step 2.
• If:The event code continues. +BV BNEG

– Then there is a short circuit internal to ACCESS 4

or in the negative circuit. Continue to Step 3. 36 V
+
Step 2: Turn the truck OFF. Measure the resistance
across SVT from the positive terminal to the negative Fig. 74 21818-01
terminal.
 The correct resistance ≈ 30 Ω. Event Code 425
• If:The resistance is not ≈ 30 Ω. ACCESS 4 FAN (FAN1) DRIVER OVER CURRENT
– Then there is a short circuit in SVT. Replace SVT. FAN1 is disabled.

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 ELECTRICAL SYSTEM
Event Code 426

The FAN1 driver output has a short circuit to +BV.

Step 1: Turn the truck OFF. Disconnect the negative Event Code 426
wire from FAN1. Turn the truck ON.
• If:The event code changes to open circuit (Event ACCESS 4 HORN (HN) DRIVER OVER CURRENT
Code 808). HN is disabled.
– Then there is a short circuit in the FAN1 circuit. The HN driver output has a short circuit to +BV.
Continue to Step 2. Step 1: Turn the truck OFF. Disconnect the negative
• If:The event code continues. wire from HN. Turn the truck ON.
– Then there is a short circuit internal to ACCESS 4 • If:The event code changes to open circuit (Event
or in the negative circuit. Continue to Step 3. Code 809).
Step 2: Turn the truck OFF. Measure the resistance – Then there is a short circuit in the HN circuit. Con-
across FAN1 from the positive terminal to the negative tinue to Step 2.
terminal. • If:The event code continues.
 The correct resistance ≈ 30 Ω. – Then there is a short circuit internal to ACCESS 4
• If:The resistance is not ≈ 30 Ω. or in the negative circuit. Continue to Step 3.
– Then there is a short circuit in FAN1. Replace Step 2: Turn the truck OFF. Measure the resistance
FAN1. across HN from the positive terminal to the negative
terminal.
• If:The resistance ≈ 30 Ω.  The correct resistance ≈ 30 Ω.
– Then there is a short circuit in the positive circuit.
• If:The resistance is not ≈ 30 Ω.
Repair or replace the wire from ACCESS 4
CA410-4 to FAN1. – Then there is a short circuit in HN. Replace HN.
Step 3: Keep the truck OFF. Disconnect the negative • If:The resistance ≈ 30 Ω.
wire from ACCESS 4 CA411-31. Turn the truck ON. – Then there is a short circuit in the positive circuit.
• If:The event code changes to open circuit (Event Repair or replace the wire from ACCESS 4
Code 808). CA410-4 to HN.
– Then there is a short circuit in the negative circuit. Step 3: Keep the truck OFF. Disconnect the negative
Repair or replace the wire from ACCESS 4 wire from ACCESS 4 CA410-5. Turn the truck ON.
CA411-31 to FAN1. • If:The event code changes to open circuit (Event
• If:The event code continues. Code 809).
– Then continue to Step 4. – Then there is a short circuit in the negative circuit.
Step 4: Check the CA411 connector for damage. Repair or replace the wire from ACCESS 4
• If:There is no damage or short circuit in the connec- CA410-5 to HN.
tor. • If:The event code continues.
– Then replace ACCESS 4. – Then continue to Step 4.
Step 4: Check the CA410 connector for damage.
• If:There is no damage or short circuit in the connec-
tor.
– Then replace ACCESS 4.

Fig. 75 21819

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Event Code 427

• If:There is no damage or short circuit in the connec-

tor.
– Then replace ACCESS 4.

ACCESS 4
CA411
TILT
SVT 30
SIDESHIFT
SVS 29
REACH
SVR 28

Fig. 76 21820 SVBY

BYPASS 24

SCV HOIST 25

Event Code 427 SVL LOWER 26

ACCESSORY 27
SVA
ACCESS 4 EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER OVER CURRENT PVL LOWER 13

ED1 is disabled.
PVA ACCESSORY 9
The ED1 driver output has a short circuit to +BV. HSL 8
PCV2
Step 1: Turn the truck OFF. Disconnect the negative
wire from ED1. Turn the truck ON.
• If:The event code changes to open circuit (Event
ED HS OUT 1
Code 810). ED1

– Then there is a short circuit in the ED1circuit. CA410

Continue to Step 2. SV POWER OUT 4

• If:The event code continues.

+BV BNEG
– Then there is a short circuit internal to ACCESS 4
or in the negative circuit. Continue to Step 3. 36 V
Step 2: Turn the truck OFF. Measure the resistance +
across ED1from the positive terminal to the negative Fig. 77 21818-01
terminal.
 The correct resistance ≈ 30 Ω.
Event Code 428
• If:The resistance is not ≈ 30 Ω.
ACCESS 4 PROPORTIONAL LOWER VALVE (PVL)
– Then there is a short circuit in ED1. Replace ED1. DRIVER SHORTED
• If:The resistance ≈ 30 Ω. The raise and lower functions are disabled.
– Then there is a short circuit in the positive circuit. The PVL driver output has a short circuit internal to
Repair or replace the wire from ACCESS 4 ACCESS 4. PVL has power when it should be OFF.
CA410-4 to ED1. Refer to Event Code 411.
Step 3: Keep the truck OFF. Disconnect the negative
wire from ACCESS 4 CA411-1. Turn the truck ON.
Event Code 431
• If:The event code changes to open circuit (Event
Code 810). PROPORTIONAL VALVE CYLINDER 2 (PVC2) -
– Then there is a short circuit in the negative circuit. DRIVER SHORTED
Repair or replace the wire from ACCESS 4 Express Lower™ is disabled.
CA411-1 to ED1. The PVC2 driver output has a short circuit internal to
• If:The event code continues. ACCESS 4. PVC2 has power when it should be OFF.
– Then continue to Step 4. Step 1: With the truck ON and ED1 closed, measure
Step 4: Check the CA411 connector for damage. the voltage at CA410-4 and CA411-8.
• If:The voltage = BNEG.

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 ELECTRICAL SYSTEM
Event Code 432

– Then continue to Step 2. Step 3: Keep the truck ON. Measure the voltage at
Step 2: Turn the truck OFF. Disconnect the green/ CA411-13.
white wire at CA411-8. Turn the truck ON.  The correct voltage = +BV
• If:The event code continues. • If:The voltage = +BV.
– Then the internal PVC2 driver has a short circuit. – Then continue to Step 4.
Replace ACCESS 4. • If:The voltage ≠ +BV.
• If:The event code does not continue. The voltage ≠ – Then repair or replace the wire from CA411-13 to
BNEG at CA410-4 and CA411-8. PVL.
– The wire has a short circuit to BNEG. Make the Step 4: Turn the truck OFF. Then turn the truck ON
necessary repairs or replacements. again. Measure the voltage at CA411-8 while you use
ANALYZER MENU/A4.4.1 to check the output.
Event Code 432  The voltage should decrease to 18–20 V.
• If:The voltage stays at +BV.
ACCESS 4 PROPORTIONAL ACCESSORY VALVE – Then replace ACCESS 4.
(PVA) DRIVER SHORTED
The raise and lower functions are disabled.
ACCESS 4
The PVA driver output has a short circuit internal to
CA411
ACCESS 4. PVA has power when it should be OFF. TILT
SVT 30
Refer to Event Code 415. SIDESHIFT
SVS 29
REACH
SVR 28

Event Code 435 BYPASS 24

SVBY
HOIST 25
ACCESS 4 PROPORTIONAL LOWER VALVE (PVL) SCV
LOWER 26
OPEN CIRCUIT SVL
SVA ACCESSORY 27
The raise and lower functions are disabled.
There is open circuit in the PVL circuit. PVL LOWER 13
ACCESS 4 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the PVA ACCESSORY 9

command. PCV2 HSL 8

Step 1: Turn the truck ON. Measure the voltage from

BNEG to each side of PVL.
 The correct voltage = +BV on each side of the
ED1 ED HS OUT 1
coil.
• If:The voltage ≠ +BV at PVL. CA410
SV POWER OUT 4
– Then continue to Step 2.
• If:The voltage = +BV on only one side of PVL. +BV BNEG

– Then the open circuit is in PVL. Replace PVL.

36 V
• If:The voltage = +BV on both sides of PVL. +
– Then continue to Step 3. Fig. 78 21818-01
Step 2: Keep the truck ON. Measure the voltage at
ACCESS 4 CA410-4. Event Code 438
• If:The voltage ≠ +BV.
ACCESS 4 PROPORTIONAL MAST VALVE CYLIN-
– Then replace ACCESS 4. DER (PCV2) OPEN CIRCUIT
• If:The voltage = +BV. The raise and lower functions are disabled.
– Then repair or replace the wire from CA410-4 to There is open circuit in the PCV2 circuit.
PVL.

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ELECTRICAL SYSTEM
Event Code 439

Note: ACCESS 4 supplies a constant positive voltage

to the coil and supplies negative voltage in relation to
ACCESS 4
the command.
CA411
TILT
Step 1: Check the status of the ACCESS 4 indicator SVT 30
SIDESHIFT
light. SVS 29
REACH
• If:The indicator light is OFF. SVR 28

– Then there is no power to the module. Correct the BYPASS 24

SVBY
power problem. HOIST 25
SCV
• If:The indicator light is ON. SVL LOWER 26
ACCESSORY 27
– Then continue to Step 2. SVA

Step 2: Turn the truck ON. Measure the voltage from LOWER 13
PVL
BNEG to each side of PCV2.
 The correct voltage = +BV on each side of the ACCESSORY 9
PVA
coil. HSL 8
PCV2
• If:The voltage ≠ +BV at PCV2.
– Then continue to Step 3.
• If:The voltage = +BV on only one side of PCV2. ED HS OUT 1
ED1
– Then the open circuit is in PCV2. Replace PCV2.
CA410
• If:The voltage = +BV on both sides of PCV2. SV POWER OUT 4
– Then continue to Step 4.
+BV BNEG
Step 3: Keep the truck ON. Measure the voltage at
ACCESS 4 CA410-4.
36 V
• If:The voltage ≠ +BV. +
– Then replace ACCESS 4. Fig. 79 21818-01
• If:The voltage = +BV.
– Then repair or replace the wire from CA410-4 to Event Code 439
PCV2.
ACCESS 4 PROPORTIONAL ACCESSORY VALVE
Step 4: Keep the truck ON. Measure the voltage at (PVA) OPEN CIRCUIT
CA411-8.
 The correct voltage = +BV. The accessory hydraulics are disabled.
• If:The voltage = +BV. There is open circuit in the PVA circuit.
– Then continue to Step 5. Note: ACCESS 4 supplies a constant positive voltage
to the coil and supplies negative voltage in relation to
• If:The voltage ≠ +BV. the command.
– Then repair or replace the wire from CA411-8 to Step 1: Turn the truck ON. Measure the voltage from
PCV2. BNEG to each side of PVA.
Step 5: Turn the truck OFF. Then turn the truck ON  The correct voltage = +BV on each side of the
again. Measure the voltage at CA411-8 while you use coil.
ANALYZER MENU/A4.4.4 to check the output. • If:The voltage ≠ +BV at PVA.
 The voltage should decrease to 18–20 V.
– Then continue to Step 2.
• If:The voltage stays at +BV.
• If:The voltage = +BV on only one side of PVA.
– Then replace ACCESS 4.
– Then the open circuit is in PVA. Replace PVA.
• If:The voltage = +BV on both sides of PVA.
– Then continue to Step 3.
Step 2: Keep the truck ON. Measure the voltage at
ACCESS 4 CA410-4.

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Event Code 442

• If:The voltage ≠ +BV. Event Code 442

– Then replace ACCESS 4.
ACCESS 4 INNER BRAKE (BRK1) COIL OPEN CIR-
• If:The voltage = +BV. CUIT
– Then repair or replace the wire from CA410-4 to The traction function is disabled.
PVA.
One of the wires to the BRK1 inner coil has an open
Step 3: Keep the truck ON. Measure the voltage at circuit. The current is less than 1 A.
CA411-9.
Step 1: Use ANALYZER MENU/A3.4.19.2 to monitor
 The correct voltage = +BV
the BRK1 resistance and A3.4.19.3 to monitor the cur-
• If:The voltage = +BV. rent feedback.
– Then continue to Step 4.  The current < 1 A.
• If:The voltage ≠ +BV. • If:The resistance > 6 Ω.
– Then repair or replace the wire from CA411-9 to – Then continue to Step 2.
PVA. Step 2: Turn the truck OFF. Disconnect ACCESS 4
Step 4: Turn the truck OFF. Then turn the truck ON CA410. Check the wire continuity from CA410-6 to the
again. Measure the voltage at CA411-9 while you use inner coil. Then check the wire continuity from CA410-7
ANALYZER MENU/A4.4.5 to check the output. to the inner coil.
 The voltage should decrease to 18–20 V. • If:There is damage to the wires or connectors.
• If:The voltage stays at +BV. – Then make the necessary repairs or replace-
– Then replace ACCESS 4. ments.
• If:The wires and connectors are satisfactory.
ACCESS 4 – Then replace the BRK1 coil.
CA411
TILT
SVT 30
SIDESHIFT
SVS 29
REACH
SVR 28

BYPASS 24
SVBY
SCV HOIST 25

SVL LOWER 26

SVA ACCESSORY 27

PVL LOWER 13

PVA ACCESSORY 9

PCV2 HSL 8

Fig. 81 21821

ED HS OUT 1
ED1
Event Code 443
CA410
SV POWER OUT 4 ACCESS 4 INNER BRAKE (BRK1) COIL RESIS-
TANCE HOT (BRAKE IS DRAGGING)
+BV BNEG The traction function is disabled.
The BRK1 coil resistance is higher than the operation
36 V
range. Use ANALYZER MENU/A3.4.19 to check the
+
current and resistance.
Fig. 80 21818-01
Possible causes:

• The BRK1 temperature could be too hot

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Event Code 444

• There could be a connection problem.

CAUTION
BRK1 could be very hot. It can burn your skin.

Step 1: Let BRK1 become cool. Make sure that the

BRK1 air gap and torque gap are correct and that the
bolts are tight.
• If:The air gap or torque gap is incorrect.
– Then correct the air gap or the torque gap.
• If:The air gap and torque gap are correct.
– Then continue to Step 2. Fig. 82 21821
Step 2: Use ANAYLYZER MENU/A4.4.19 to do a test
of the BRK1 inner brake operation. Event Code 444
• If: BRK1 releases correctly.
ACCESS 4 INNER BRAKE (BRK1) RESISTANCE
– Then continue to Step 3. HIGH
• If: BRK1 does not release. Decreased traction speed, usually < 1.61 km/h
– Then continue to Step 4. [1 mph].
Step 3: Turn the truck OFF. Disconnect ACCESS 4 The BRK1 coil resistance is higher than a typical hot
CA410. Check the wire continuity from CA410-6 to the brake, but there is no open circuit. Use ANALYZER
inner coil. Then check the wire continuity from CA410-7 MENU/A3.4.19 to check the current and resistance.
to the inner coil. Possible causes:
• If:There is damage to the wires or connectors.
– Then make the necessary repairs or replace- • The BRK1 temperature could be too hot
ments.
• There could be a connection problem.
• If:The wires and connectors are satisfactory.
– Then continue to Step 4.
Step 4: Use ANALYZER MENU/A3.4.19 to check the
BRK1 current. CAUTION
 The correct current ≈ 2 A. BRK1 could be very hot. It can burn your skin.
• If:The current ≈ 2 A.
Refer to Event Code 443.
– Then BRK1 has a mechanical problem. Repair or
replace BRK1.
Event Code 445
ACCESS 4 OUTER BRAKE (BRK1) COIL OPEN
CIRCUIT
The traction function is disabled.
One of the wires to the BRK1 outer coil has an open
circuit. The correct current < 3 A.
Step 1: Use ANALYZER MENU/A3.4.18.2 to monitor
the BRK1 resistance and A3.4.18.3 to monitor the cur-
rent feedback.
• If:The resistance > 5 Ω.
– Then continue to Step 2.

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Event Code 446

Step 2: Turn the truck OFF. Disconnect ACCESS 4 Step 2: Use ANAYLYZER MENU/A4.4.17 to do a test
CA410. Check the wire continuity from CA410-8 to of the BRK1 outer brake operation.
CA410-12. • If:BRK1 releases correctly.
• If:There is damage to the wires or connectors. – Then continue to Step 3.
– Then make the necessary repairs or replace- • If:BRK1 does not release correctly.
ments.
– Then continue to Step 4.
• If:The wires and connectors are satisfactory.
Step 3: Turn the truck OFF. Disconnect ACCESS 4
– Then replace the BRK1 coil. CA410. Check the wire continuity from CA410-8 to the
inner coil. Then check the wire continuity from
CA410-12 to the outer coil.
• If:There is damage to the wires or connectors.
– Then make the necessary repairs or replace-
ments.
• If:The wires and connectors are satisfactory.
– Then monitor the event code.
• If:Event code continues.
– Then replace BRK1 coil.
Step 4: Use ANALYZER MENU/A3.4.18 to check the
BRK1 current.
 The correct current ≈ 5 A.
Fig. 83 21821 • If:The current ≈ 5 A.
– Then BRK1 has a mechanical problem. Repair or
Event Code 446 replace BRK1.

ACCESS 4 OUTER BRAKE (BRK1) COIL RESIS-

TANCE HOT (BRAKE IS DRAGGING)
The traction function is disabled.
The BRK1 coil resistance is higher than the operation
range. The BRK1 temperature could be too hot or there
could be a connection problem. Use ANALYZER
MENU/A3.4.18 to check the current and resistance.

CAUTION
BRK1 could be very hot. It can burn your skin.

Step 1: Let BRK1 become cool. Make sure that the Fig. 84 21821
BRK1 air gap and torque gap are correct and that the
bolts are tight. Event Code 447
• If:The air gap or torque gap is incorrect.
ACCESS 4 OUTER BRAKE (BRK1) RESISTANCE
– Then correct the air gap or the torque gap.
HIGH
• If:The air gap and torque gap are correct.
Decreased traction speed, usually < 1.61 km/h
– Then continue to Step 2. [1 mph].
The BRK1 coil resistance is higher than a typical hot
brake, but it is not an open circuit. Use ANALYZER
MENU/A3.4.18 to check the current and resistance.

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Event Code 448

Possible causes: Event Code 449

• The BRK1 temperature could be too hot ACCESS 4 CASTER BRAKE (BRK2) COIL RESIS-
TANCE IS HIGH (BRAKE IS DRAGGING)
• There could be a connection problem. The traction function is disabled.
The BRK2 coil resistance is higher than the operation
range. The BRK2 temperature could be too hot or there
could be a connection problem. Use ANALYZER
CAUTION
MENU/A3.4.20 to check the current and resistance.
BRK1 could be very hot. It can burn your skin.

Refer to Event Code 446.

CAUTION
Event Code 448 BRK1 could be very hot. It can burn your skin.

ACCESS 4 CASTER BRAKE (BRK2) COIL OPEN

Step 1: Use UTILITIES MENU/U1.1 to make sure
CIRCUIT
that the truck software is Version 8 or higher.
The traction function is disabled.
• If:The software < Version 8.
One of the wires to the BRK2 outer coil has an open
– Then update the software. Monitor the event
circuit. The current < 0.5 A. Use ANALYZER MENU/
code.
A3.4.20.3 to monitor the BRK2 resistance and
A3.4.20.2 to monitor the current feedback. • If:The software is correct.
Step 1: Turn the truck OFF. Disconnect ACCESS 4 – Then continue to Step 2.
CA411. Measure the resistance from ACCESS 4 Step 2: Let BRK2 become cool. Make sure that the
CA414-34 to CA411-35. BRK1 air gap and torque gap are correct. The bolts
If:The resistance > 8 Ω.
must have the correct torque of 6.0–6.4 Nm (3.7–
•
4.7 ft lb).
– Then there is damage to the wire or connector.
• If:The air gap or torque gap is incorrect.
Check the connector pins for corrosion. Make the
necessary repairs or replacements. – Then correct the air gap or the torque gap.
• If:There is an open circuit. • If:The air gap and torque gap are correct.
– Then make the necessary repairs or replace- – Then continue to Step 3.
ments. Step 3: Use ANAYLYZER MENU/A4.4.19 to do a test
• If:The wires and connections are satisfactory. of the BRK2 operation.
– Then replace the BRK2 coil. • If:BRK2 releases correctly.
– Then continue to Step 3.
• If:BRK2 does not release.
– Then continue to Step 4.
Step 4: Turn the truck OFF. Disconnect ACCESS 4
CA411. Check the wire continuity from CA411-34 to the
BRK2 coil. Then check the wire continuity from
CA411-35 to the BRK2 coil.
• If:There is damage to the wires or connectors.
– Then make the necessary repairs or replace-
ments.
Fig. 85 21822
• If:The wires and connectors are satisfactory.
– Then monitor the event code.
• If:Event code continues.
– Then replace BRK2 coil.

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Event Code 450

Step 5: Use ANALYZER MENU/A3.4.19 to check the Event Code 451

BRK2 current.
 The correct current ≈ 5 A. ACCESS 4 INNER BRAKE (BRK1) COIL RESIS-
TANCE LOW
• If:The current ≈ 5 A.
Decreased traction speed, usually < 1.61 km/h
– Then BRK2 has a mechanical problem. Repair or (1 mph).
replace BRK2.
The BRK1 inner brake coil resistance is a minimum of
30% lower than nominal, but it does not have a short
circuit.
Step 1: Use ANALYZER MENU/A3.4.19.3 to check
the coil for low resistance. Do an inspection of the coil
for turn-to-turn short circuits.
• If:The coil resistance is low.
– Then replace the BRK1 coil.

Fig. 86 21822

Event Code 450

ACCESS 4 CASTER BRAKE (BRK2) RESISTANCE
HIGH
Decreased traction speed, usually < 1.61 km/h
(1 mph).
The BRK2 coil resistance is higher than a typical hot
brake, but it is not an open circuit. Use ANALYZER
MENU/A3.4.20 to check the current and resistance.
Possible causes:
Fig. 87 21821

• The BRK2 temperature could be too hot

Event Code 452
• There could be a connection problem.
ACCESS 4 OUTER BRAKE (BRK1) COIL RESIS-
TANCE LOW
Decreased traction speed, usually < 1.61 km/h
CAUTION (1 mph).
BRK1 could be very hot. It can burn your skin. The BRK1 outer brake coil resistance is a minimum of
30% lower than nominal, but it does not have a short
circuit.
Refer to Event Code 449.
Step 1: Use ANALYZER MENU/A3.4.18.3 to check
the coil for low resistance. Do an inspection of the coil
for turn-to-turn short circuits.
• If:The coil resistance is low.
– Then replace the BRK1 coil.

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Event Code 453

Use ANALYZER MENU/A3.4.19.2 to monitor the BRK1

resistance and A3.4.19.3 to monitor the current.
 At 20 °C (68 °F) the correct coil resistance =
24.49–55.2 Ω.
Step 1: Turn the truck OFF. Disconnect the BRK1
harness at CA609. Turn the truck ON.
• If:The event code changes to open circuit (Event
Code 442).
– Then the short circuit is in the BRK1 or the wires
between BRK1 and CA609. Continue to Step 2.
• If:The event code continues.
– Then the short circuit is in the wires between
CA609 and ACCESS 4 or internally to
Fig. 88 21821 ACCESS 4. Continue to Step 4.
Step 2: Keep the truck OFF and CA609 discon-
Event Code 453 nected. Check the resistance of the inner coil from
JC609-2 to JC609-3.
ACCESS 4 CASTER BRAKE (BRK2) RESISTANCE
LOW • If:The resistance < 3 Ω.
Decreased traction speed, usually < 1.61 km/h – Then continue to Step 3.
(1 mph). • If:The resistance is > 3 Ω.
The BRK2 coil resistance is a minimum of 30% lower – Then continue to Step 4.
than nominal, but it does not have a short circuit.
Step 3: Check the condition of the JC609 connector
Step 1: Use ANALYZER MENU/A3.4.20.3 to check and the wires between BRK1 and JC609.
the coil for low resistance. Do an inspection of the coil
• If:There is no damage to the wires or connector.
for turn-to-turn short circuits.
– Then replace the BRK1 coil.
• If:The coil resistance is low.
• If:There is damage to the wires or connector.
– Then replace the BRK2 coil.
– Then make repairs or replacements.
Step 4: Keep the truck OFF and CA609 discon-
nected. Disconnect CA410. Check the resistance be-
tween PC609-2 and PC609-3.
• If:There is a short circuit.
– Then there is damage to the wires between
CA609 and ACCESS 4 or the connectors. Make
repairs or replacements as necessary.
• If:There is no short circuit.
– Then replace ACCESS 4.
Fig. 89 21822

Event Code 454

ACCESS 4 INNER BRAKE (BRK1) COIL SHORTED
The traction function is disabled.
There is a short circuit between one of the wires to the
BRK1 inner coil and +BV.

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Event Code 455

Step 3: Check the condition of the JC609 connector

and the wires between BRK1 and JC609.
• If:If there is no damage to the wires or connector.
– Then replace the BRK1 coil.
• If:There is damage to the wires or connector.
– Then make repairs or replacements.
Step 4: Keep the truck OFF and CA609 discon-
nected. Disconnect CA410. Check the resistance be-
tween PC609-1 and PC609-4.
• If:There is a short circuit.
– Then there is damage to the wires between
CA609 and ACCESS 4 or the connectors. Make
repairs or replacements as necessary.
Fig. 90 21821
• If:There is no short circuit.
– Then replace ACCESS 4.
Event Code 455
ACCESS 4 INNER BRAKE (BRK1) COIL SHORTED
The traction function is disabled.
There is a short circuit between one of the wires to the
BRK1 inner coil and BNEG.
Refer to Event Code 454.

Event Code 456

ACCESS 4 OUTER BRAKE (BRK1) COIL SHORTED
The traction function is disabled.
There is a short circuit between one of the wires to the
BRK1 outer coil and +BV.
Use ANALYZER MENU/A3.4.18 to monitor the BRK1 Fig. 91 21821
outer coil resistance and current.
Step 1: Turn the truck OFF. Disconnect the BRK1 Event Code 457
harness at CA609. Turn the truck ON.
ACCESS 4 OUTER BRAKE (BRK1) COIL SHORTED
• If:The event code changes to open circuit (Event
The traction function is disabled.
Code 445).
There is a short circuit between one of the wires to the
– Then the short circuit is in BRK1 or the wires be-
BRK1 outer coil and BNEG.
tween BRK1 and CA609. Continue to Step 2.
Use ANALYZER MENU/A3.4.18 to monitor the BRK1
• If:The event code continues.
outer coil resistance and current.
– Then the short circuit is in the wires between
Refer to Event Code 456.
CA609 and ACCESS 4 or internally to
ACCESS 4.
Step 2: Keep the truck OFF and CA609 discon- Event Code 458
nected. Check the resistance of the outer coil from
ACCESS 4 OUTER BRAKE (BRK1) COIL SUP-
JC609-1 to JC609-4.
PRESSION SHORTED
• If:The resistance < 3 Ω. The traction function is disabled.
– Then continue to Step 3. The flyback suppression has a short circuit.
• If:The resistance > 3 Ω. Use ANALYZER MENU/A3.4.18 to monitor the BRK1
– Then replace ACCESS 4. outer coil resistance and current.

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Event Code 459

Refer to Event Code 456. Event Code 460

Event Code 459 ACCESS 4 CASTER BRAKE (BRK2) COIL
SHORTED
ACCESS 4 CASTER BRAKE (BRK2) COIL The traction function is disabled.
SHORTED
There is a short circuit between one of the wires to the
The traction function is disabled. BRK2 coil and +BV.
There is a short circuit between one of the wires to the Use ANALYZER MENU/A3.4.20 to monitor the BRK2
BRK2 coil and BNEG. coil resistance and current.
Use ANALYZER MENU/A3.4.20 to monitor the BRK2 Refer to Event Code 459.
coil resistance and current.
Step 1: Turn the truck OFF. Disconnect the BRK2 Event Code 461
harness at CA610. Turn the truck ON.
• If:The event code changes to open circuit (Event ACCESS 4 CAN COMMUNICATION ISSUE WITH
Code 448). ACCESS 3
– Then the short circuit is in BRK2 or the wires be- All truck functions are disabled.
tween BRK2 and CA609. Continue to Step 2. ACCESS 3 CAN bus communication with ACCESS 4
• If:The event code continues. stopped.
– Then the short circuit is in the wires between Refer to Event Code 304.
CA610 and ACCESS 4 or internally to
ACCESS 4. Event Code 462
Step 2: Keep the truck OFF and CA610 discon-
nected. Measure the resistance from the red/white wire ACCESS 4 STEER FEEDBACK (RPS1) POWER
at JC610-1 to the green/white wire at JC610-4. SUPPLY OUT OF RANGE (HIGH)

If:The resistance < 6 Ω .

Full-speed traction is disabled.
•
Step 1: Turn the truck ON. Measure the voltage at
– Then continue to Step 3.
ACCESS 4 CA412-35 and CA412-33.
• If:The resistance > 6 Ω .  The correct voltage = 5 V.
– Then replace ACCESS 4. • If:The voltage = 5 V.
Step 3: Keep the truck OFF. Check the wire continu- – Then make sure that there is not a short circuit
ity from CA411-34 and CA411-35. from RPS1 to positive.
• If:There is damage to the wires or connector. • If:There is no short circuit in the positive circuit.
– Then make repairs or replacements. – Then continue to Step 2.
• If:There is no damage to the wires or connector. Step 2: Make sure that there are no short circuits be-
– Then replace the BRK2 coil. tween POT1, POT2, or POT3 and positive.
• If:The POT1, POT2, and POT3 circuits are satisfac-
tory.
– Then replace RPS1.
• If:RPS1 is satisfactory and the event code contin-
ues.
– Then replace ACCESS 4.

Event Code 463

ACCESS 4 STEER FEEDBACK (RPS1) POWER
Fig. 92 21822 SUPPLY OUT OF RANGE (LOW)
Full-speed traction is disabled.

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Event Code 464

Step 1: Turn the truck ON. Measure the voltage at

ACCESS 4 CA412-35 and CA412-33.
 The correct voltage = 5 V.
• If:The voltage = 5 V.
– Then make sure that there is not a short circuit
from RPS1 to negative.
• If:There is not short circuit in the negative circuit.
– Then continue to Step 2.
Step 2: Make sure that there are no short circuits be-
tween POT1, POT2, or POT3 and negative.
• If:The POT1, POT2, and POT3 circuits are satisfac-
tory.
– Then replace RPS1.
Fig. 93 21823
• If:RPS1 is satisfactory and the event code contin-
ues.
– replace ACCESS 4.
Event Code 465
ACCESS 4 HEIGHT ENCODER (ECR2) INPUT IS-
Event Code 464 SUE
The raise function is disabled.
ACCESS 4 HEIGHT ENCODER (ECR2) INPUT IS-
SUE The ECR2 input does not change with mast movement.
The raise function is disabled. Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.23 to monitor the ECR2 input.
The ECR2 input changes without mast movement.  The input voltage should only change in relation
Step 1: Turn the truck ON. Use ANALYZER MENU/ to the mast movement.
A2.4.23 to monitor the ECR2 input. • If:The ECR2 input voltage changes in relation to the
 The input voltage should only change in relation mast movement.
to the mast movement. Nominal value = 5.3 V.
– Then replace ACCESS 4.
• If:The ECR2 input voltage changes without mast
movement. • If:The ECR2 input voltage does not change in rela-
tion to the mast movement.
– Then continue to Step 2.
– Then continue to Step 2.
Step 2: Measure the voltage at ACCESS 4 CA412-9
and CA412-11 (Channel A). Then measure the voltage Step 2: Measure the voltage at ACCESS 4 CA412-9
at ACCESS 4 CA412-9 and CA412-10 (Channel B). and CA412-11 (Channel A). Then measure the voltage
 The voltage should only change in relation to the at ACCESS 4 CA412-9 and CA412-10 (Channel B).
mast movement.  The voltage should only change in relation to the
mast movement.
• If:The voltage changes without mast movement.
• If:The voltage does not change.
– Then check the wires and ECR2. Repair or re-
place the wires or ECR2 as necessary. – Then check the wires and ECR2. Repair or re-
place the wires and ECR2 as necessary.
• If:The voltage changes correctly in relation to mast
movement.
– Then replace ACCESS 4.

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Event Code 466

Fig. 94 21823 Fig. 95 21823

Event Code 466 Event Code 467

ACCESS 4 HEIGHT ENCODER (ECR2) INPUT IS- ACCESS 4 HEIGHT RESET SWITCH (HGTRS2) IN-
SUE PUT IS OPEN, BUT DID NOT CORRECTLY TRAN-
The raise function is disabled. SISTION TO ECR2
The ECR2 input counts are backward. The raise function is disabled.
Step 1: Turn the truck ON. Use ANALYZER MENU/ ACCESS 4 monitors the transition of the mast
A2.4.23.1 to monitor the ECR2 input. (HGTRS2 opens then ECR2 starts up) as the mast
 The counts should increase consistently as the stages from primary to secondary.
mast raises. Note: The event code can be intermittent in cold tem-
 The counts should decrease consistently as the peratures if HGTRS2 is shimmed too far from the mast.
mast lowers. Step 1: Check the distance between HGTRS2 and
Note: After the count increases to 32, it starts again at the mast.
0.  The correct distance = 5–6 mm (0.20–0.25 in).
• If:The counts do not increase and decrease in rela- • If: The distance ≠ 5–6 mm (0.20–0.25 in).
tion to the mast movement.
– Then add shims to get the correct distance.
– Then continue to Step 2.
• If: The distance = 5–6 mm (0.20–0.25 in).
Step 2: Measure the voltage at ACCESS 4 CA412-9
– Then continue to Step 2.
and CA412-11 (Channel A). Then measure the voltage
at ACCESS 4 CA412-9 and CA412-10 (Channel B). Step 2: Turn the truck ON. With the mast down, use
 The voltage should change in relation to the ANALYZER MENU/A2.4.2 to monitor the HGTRS2 in-
mast movement. put.
• If:The voltage does not change in relation to the • If: HGTRS2 is open below free-lift.
mast movement on both channels. – Then check the HGTRS2 and the related wires.
– Then check the wires and ECR2. Repair or re- Make the necessary repairs or replacements.
place the wires and ECR2 as necessary. • If: HGTRS2 is closed below free-lift.
• If:The voltage changes in relation to the mast – Then continue to Step 3.
movement. Step 3: Turn the truck ON. Measure the voltage at
– Then replace ACCESS 4. ACCESS 4 CA411-4 below and above staging.
 The correct voltage = 13.8 V above staging and
0 V below staging.
• If: The voltages are not correct.

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Event Code 468

– Then check HGTRS2 and the related wires (mast

cable). Make the necessary repairs or replace-
ments.
• If: The voltage is correct.
– Then continue to Step 4.
Step 4: Turn the truck ON. Use ANALYZER MENU/
A2.4.23 to monitor the ECR2 counts when you raise
and lower the mast above staging.
• If: The ECR2 counts are inconsistent with the mast
movement.
– Then replace ECR2.
• If: The ECR2 counts are consistent with the mast
movement.
– Then continue to Step 5.
Step 5: Monitor the event code.
Event Code 469
ACCESS 4 HEIGHT ENCODER (ECR2) SUPPLY
VOLTAGE ISSUE
The raise function is disabled.
The ECR2 supply voltage is out of the correct range
(11.3 V).
Step 1: Turn the truck ON. Measure the ECR2 supply
voltage at CA645-1 and CA645-2. Supply voltage =
Fig. 96 21824 11.3 V.
• If: The voltage = 11.3 V.
Event Code 468 – Then replace ECR2.
• If: The voltage > 11.3 V.
ACCESS 4 STEER TILLER SENSOR (ECR7) SUP-
PLY VOLTAGE ISSUE – Then continue to Step 2.
The traction function is disabled. Step 2: Check the wires from ECR2 to ACCESS 4
CA412-9 and CA412-12 for an open circuit.
The ECR7 supply voltage is out of the correct range
(5 V) (hydraulic steer trucks only). • If: The wires and connections are satisfactory.
Step 1: Turn the truck ON. Measure the ECR7 supply – Then replace ACCESS 4.
voltage at CA408-1 and CA408-4.
 The correct supply voltage = 5 V.
• If: The voltage = 5 V.
– Then replace ECR7.
• If: The voltage is > 5 V.
– Then continue to Step 2.
Step 2: Check the wires from ECR7 to ACCESS 4
CA412-20 and CA412-23 for an open circuit.
• If: The wires and connections are satisfactory.
– Then replace ACCESS 4.

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Event Code 470

Event Code 470 Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.19.1 to monitor the POT2 voltage.
ACCESS 4 ACCESSORY POT (POT3) POWER SUP-  The correct voltage range ≈ 0.7–4.5 V.
PLY ISSUE • If: The voltage movement is irregular.
The reach and sideshift functions are disabled. – Then replace POT2.
The POT3 supply voltage is out of the correct range • If: The voltage movement is smooth with the oper-
(5 V). ation of the hydraulic function command.
Step 1: Turn the truck ON. Measure the POT3 supply – Then calibrate the potentiometer in CALIBRA-
voltage at ACCESS 4 CA412-19 and CA412-16. TION MENU/C1.2 while you tightly hold the han-
 The correct voltage = 5 V. dle in the stops.
• If: The voltage = 5 V. Step 2: Monitor the event code.
– Then there is a short circuit in POT3 or the re- • If: The event code continues.
lated wires. Repair or replace the wires or POT3.
– Then replace the potentiometer. Monitor the
• If: The voltage ≠ 5 V. event code again.
– Then continue to Step 2. • If: The event code continues.
Step 2: Disconnect the wires at CA412-19 and – Then continue to Step 3.
CA412-16. Measure the voltage at ACCESS 4 Step 3: Turn the truck OFF. Disconnect the wiper in-
CA412-19 and CA412-16 again. put at ACCESS 4 CA412-18. Turn the truck ON. The
• If: The ACCESS 4 power supply voltage ≠ 5 V. event code should change.
– Then replace ACCESS 4. • If: The event code changes.
– Then check the wires from CA412-18 to POT2 for
a short circuit to +BV. Make the necessary re-
pairs or replacements.
• If: There is no short circuit.
– Then replace ACCESS 4.

Fig. 97 21826

Event Code 471

ACCESS 4 RAISE AND LOWER POTENTIOMETER
(POT2) INPUT OUT OF RANGE (HIGH) Fig. 98 21826
The raise and lower functions are disabled.
The input from POT2 is out of the calibrated range.

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Event Code 472

Event Code 472

ACCESS 4 RAISE AND LOWER POTENTIOMETER
(POT2) INPUT OUT OF RANGE (LOW)
The raise and lower functions are disabled.
The input from POT2 is out of the calibrated range.
Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.19.1 to monitor the POT2 voltage.
 The correct voltage range ≈ 0.7–4.5 V.
• If: The voltage movement is irregular.
– Then replace POT2.
• If: The voltage movement is smooth with the oper-
ation of the hydraulic function command.
– Then calibrate the potentiometer in CALIBRA-
TION MENU/C1.2 while you tightly hold the han-
dle in the stops.
Step 2: Monitor the event code.
• If: The event code continues. Fig. 99 21826
– Then replace the potentiometer. Monitor the
event code again. Event Code 473
• If: The event code continues.
ACCESS 4 ACCESSORY POT (POT3) INPUT OUT
– Then continue to Step 3.
OF RANGE (HIGH)
Step 3: Turn the truck OFF. Disconnect the wiper in-
The reach and sideshift functions are disabled.
put at ACCESS 4 CA412-18. Turn the truck ON. The
event code should change. The input from POT3 is out of the calibrated range.
• If: The event code changes. Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.20.1 to monitor the POT3 voltage.
– Then check the wires from CA412-18 to POT2 for
 The correct voltage range ≈ 0.7–4.5 V.
a short circuit to BNEG. Make the necessary re-
pairs or replacements. • If: The voltage movement is irregular.
• If: There is no short circuit. – Then replace POT3.
– Then replace ACCESS 4. • If: The voltage movement is smooth with the acces-
sory position operation.
– Then calibrate the potentiometer in CALIBRA-
TION MENU/C1.2 while you tightly hold the han-
dle in the stops.
Step 2: Monitor the event code.
• If: The event code continues.
– Then replace the potentiometer. Monitor the
event code again.
• If: The event code continues.
– Then continue to Step 3.
Step 3: Turn the truck OFF. Disconnect the wiper in-
put at ACCESS 4 CA412-31. Turn the truck ON. The
event code should change.
• If: The event code changes.
– Then check the wires from CA412-31 to POT3 for
a short circuit to +BV. Make the necessary re-
pairs or replacements.

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Event Code 474

• If: There is no short circuit. – Then check the wires from CA412-31 to POT3 for
– Then replace ACCESS 4. a short circuit to BNEG. Make the necessary re-
pairs or replacements.
• If: There is no short circuit.
– Then replace ACCESS 4.

Fig. 100 21826

Event Code 474

Fig. 101 21826
ACCESS 4 ACCESSORY POT (POT3) INPUT OUT
OF RANGE (LOW)
Event Code 475
The reach and sideshift functions are disabled.
The input from POT3 is out of the calibrated range. ACCESS 4 LOAD SENSOR (LS) INPUT OUT OF
RANGE (HIGH)
Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.20.1 to monitor the POT3 voltage. All truck functions are enabled.
 The correct voltage range ≈ 0.7–4.5 V. Step 1: Turn the truck ON. With a load on the truck
• If: The voltage movement is irregular. forks, use ANALYZER MENU/A2.4.25 to monitor the
LS counts.
– Then replace POT3.
 The correct range ≈ 4–20 mA in relation to the
• If: The voltage movement is smooth with the acces- load.
sory position operation.  Make sure that the measurement changes in re-
– Then calibrate the potentiometer in CALIBRA- lation to different loads.
TION MENU/C1.3 while you tightly hold the han- • If: The measurement > 20 mA.
dle in the stops.
– Then continue to Step 2.
Step 2: Monitor the event code.
• If: The measurement = 4–20 mA.
• If: The event code continues.
– Then replace ACCESS 4.
– Then replace the potentiometer. Monitor the
Step 2: Turn the truck ON. Measure the voltage from
event code again.
CA612-2 and CA612-1.
• If: The event code continues.
• If: The voltage = 12 V.
– Then continue to Step 3.
– Then replace LS.
Step 3: Turn the truck OFF. Disconnect the wiper in-
put at ACCESS 4 CA412-31. Turn the truck ON. The • If: The voltage ≠ 12 V.
event code should change. – Then continue to Step 3.
• If: The event code changes.

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Event Code 476

Step 3: Measure the voltage at ACCESS 4

CA412-26 and CA412-25.
• If: The voltage = 12 V.
– Then repair the wires from CA412-25 and
CA412-26 to CA612-1 and CA612-2.
• If: The voltage ≠ 12 V.
– Then replace ACCESS 4.

Fig. 102 21827

Event Code 477

ACCESS 4 HYDRAULIC STEER SENSOR (RPS1)
NOT CALIBRATED
Full-speed traction is disabled.
Step 1: Use CALIBRATION MENU/C2.8 to calibrate
RPS1.
Event Code 476 • If: The event code continues.
– Then replace RPS1. Use CALIBRATION MENU/
ACCESS 4 LOAD SENSOR (LS) INPUT OUT OF
C4.1 to calibrate RPS1 again.
RANGE (LOW)
All truck functions are enabled.
Event Code 478
Step 1: Turn the truck ON. With a load on the truck
forks, use ANALYZER MENU/A2.4.25 to monitor the ACCESS 4 ACCELEROMETER NOT CALIBRATED
LS counts. Full-speed traction is disabled.
 The correct range ≈ 4–20 mA in relation to the
Step 1: Park the truck on a level surface. Do the cal-
load.
ibration in CALIBRATION MENU/C2.5.
 Make sure that the measurement changes in re-
lation to different loads. • If: The event code continues.
• If: The measurement < 4 mA. – Then replace ACCESS 4.
– Then continue to Step 2.
• If: The measurement = 4–20 mA. Event Code 479
– Then replace ACCESS 4. ACCESS 4 INCORRECT BATTERY VOLTAGE
Step 2: Turn the truck ON. Measure the voltage from All truck functions are enabled.
CA612-2 and CA612-1.
The battery voltage > 48 V (24 V models) or 50 V (36 V
• If: The voltage = 12 V. models).
– Then replace LS. Step 1: Make sure that the battery voltage is correct.
• If: The voltage ≠ 12 V. • If: The battery is correct and the event code contin-
– Then continue to Step 3. ues.
Step 3: Measure the voltage at ACCESS 4 – Then replace ACCESS 4.
CA412-26 and CA412-25.
• If: The voltage = 12 V. Event Code 486
– Then repair the wires from CA412-25 and ACCESS 4 INVALID CUTOUT CONFIGURATION
CA412-26 to CA612-1 and CA612-2.
The raise and lower functions are disabled.
• If: The voltage ≠ 12 V. Step 1: Use CALIBRATION MENU/C1 to check or
– Then replace ACCESS 4. change the settings for cutouts.

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Event Code 487

• If: The event code continues.

– Then consult the factory.

Event Code 487

ACCESS 4 TRACTION POTENTIOMETER (POT1)
POWER SUPPLY SHORTED TO BNEG
The traction function is disabled.
Step 1: Check for a short circuit from the POT1
power supply to BNEG at ACCESS 4 CA412-5.
• If: There is a short circuit.
– Then make the necessary repairs or replace-
ments.
• If: The event code continues.
– Then replace ACCESS 4.

Fig. 104 21826

Event Code 489

ACCESS 4 TRACTION POTENTIOMETER (POT1)
WIPER OUT OF RANGE (LOW)
The traction function is disabled.
Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.18.1 to monitor the POT1 voltage.
 The correct voltage range ≈ 0.7 V–4.5 V.
• If: The voltage movement is irregular.
– Then replace POT1.
• If: The voltage movement is smooth with the trac-
tion operation.
– Then calibrate the potentiometer in CALIBRA-
TION MENU/C1.1.
Fig. 103 21826
Step 2: Monitor the event code.
Event Code 488 • If: The event code continues.
– Then replace the potentiometer. Monitor the
ACCESS 4 TRACTION POTENTIOMETER (POT1) event code again.
POWER SUPPLY SHORTED TO +BV • If: The event code continues.
The traction function is disabled. – Then continue to Step 3.
Step 1: Check for a short circuit from the POT1 Step 3: Turn the truck OFF. Disconnect the wiper in-
power supply to +BV at ACCESS 4 CA412-8. put at ACCESS 4 CA412-7. Turn the truck ON. The
• If: There is a short circuit. event code should change.
– Then make the necessary repairs or replace- • If: The event code changes.
ments – Then check the wires from CA412-7 to POT1 for
• If: The event code continues. a short circuit to BNEG. Make the necessary re-
– Then replace ACCESS 4. pairs or replacements.
• If: There is no short circuit.

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Event Code 490

– Then replace ACCESS 4. • If: The event code changes.

– Then check the wires from CA412-7 to POT1 for
a short circuit to +BV. Then make the necessary
repairs or replacements.
• If: There is no short circuit.
– Then replace ACCESS 4.

Fig. 105 21826

Event Code 490

ACCESS 4 TRACTION POTENTIOMETER (POT1)
WIPER OUT OF RANGE (HIGH)
Fig. 106 21826
The traction function is disabled.
The input from POT1 is out of the calibrated range.
Event Code 491
Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.4.18.1 to monitor the POT1 voltage. ACCESS 4 REVERSE (RS) AND FORWARD (FS)
 The correct voltage range ≈ 0.7 V–4.5 V. SWITCH MISMATCH
• If: The voltage movement is irregular. The traction function is disabled.
– Then replace POT1. Step 1: Use ANALYZER MENU/A2.4.16 and A2.4.17
• If: The voltage movement is smooth with the trac- to check the RS and FS inputs.
tion operation. • If:The two inputs show CLOSED.
– Then calibrate the potentiometer in CALIBRA- – Then continue to Step 2.
TION MENU/C1.1. Step 2: Measure the input voltage at ACCESS 4
Step 2: Monitor the event code. CA412-14 and CA412-15.
• If: The event code continues. • If:The two voltages = 5 V.
– Then replace the potentiometer. Monitor the – Then repair or replace RS and FS, or the related
event code again. wires.
• If: The event code continues. • If:The two voltages ≠ 5 V.
– Then continue to Step 3. – Then replace ACCESS 4.
Step 3: Turn the truck OFF. Disconnect the wiper in-
put at ACCESS 4 CA412-7. Turn the truck ON. The
event code should change.

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Event Code 492

Event Code 493

ACCESS 4 REVERSE SWITCH (RS) CLOSED IN
FORWARD DIRECTION
The traction function is disabled.
Possible cause:

• a short circuit in the RS circuit.

Step 1: Use ANALYZER MENU/A2.4.16 to check the
RS input.
Fig. 107 21829
• If:The input shows CLOSED.
Event Code 492 – Then continue to Step 2.
Step 2: Measure the input voltage at ACCESS 4
ACCESS 4 FORWARD SWITCH (FS) CLOSED IN CA412-15.
REVERSE DIRECTION • If:The voltage = 5 V.
The traction function is disabled. – Then repair or replace RS or the related wire.
Possible cause:
• If:The voltage ≠ 5 V.
• a short circuit in the FS circuit. – Then replace ACCESS 4.
Step 1: Use ANALYZER MENU/A2.4.17 to check the
FS input.
• If:The input shows CLOSED.
– Then continue to Step 2.
Step 2: Measure the input voltage at ACCESS 4
CA412-14.
• If:The voltage = 5 V.
– Then repair or replace FS or the related wire.
• If:The voltage ≠ 5 V.
Fig. 109 21829
– Then replace ACCESS 4.

Event Code 494

ACCESS 4 CALIBRATION ISSUE
All truck functions are disabled.
ACCESS 4 cannot calculate the calibration data.
Step 1: Calibrate all truck functions.
• If:The event code continues.
– Then replace ACCESS 4.

Fig. 108 21829 Event Code 495

ACCESS 4 CALIBRATION ISSUE
All truck functions are disabled.
ACCESS 4 cannot get the calibration data.
Possible cause:

• The installation of new software.

Step 1: Calibrate all truck functions.

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Event Code 496

• If:The event code continues. – Then use CALIBRATION MENU/C4.1 to cali-

– Then replace ACCESS 4. brate RPS1. Then continue to Step 3.
Step 3: Use ANALYZER MENU/A2.4.21.1 to monitor
Event Code 496 the RPS1 voltage while you steer the truck.
• If:The voltage does not change in relation to the
ACCESS 4 PERFORMANCE SETTINGS ISSUE steer movement.
All truck functions are disabled. – Then continue to Step 4.
There is an ACCESS 4 performance set up problem. Step 4: Check the wires from ACCESS 4 CA412-34
Possible cause: to RPS1.
• If:There is damage to the wires or connections.
• The installation of new software. – Then make the necessary repairs or replace-
Step 1: Turn the truck OFF. Then turn the truck ON ments.
again. • If:The wires and connections are correct.
• If:The event code continues. – Then replace RPS1. Use CALIBRATION MENU/
– Then use the PERFORMANCE MENUS to set all C4.1 to calibrate RPS1.
performance settings again. • If:The event code continues.
• If:The event code occurs again. – Then replace ACCESS 4.
– Then replace ACCESS 4.

Event Code 497

ACCESS 4 FEATURES SETTINGS ISSUE
All truck functions are disabled.
There is an ACCESS 4 performance set up problem.
Possible cause:

• The installation of new software.

Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
– Then use the FEATURES MENUS to set all fea-
tures settings again.
Fig. 110 23829
• If:The event code occurs again.
– Then replace ACCESS 4.
Event Code 500
Event Code 499 ACCESS 5 AC OVER CURRENT
The traction function is disabled.
ACCESS 4 STEER SENSOR (RPS1) NOT COUNT-
The current at the ACCESS 5 terminals (U, V, or W) is
ING
higher than usual.
Full-speed traction is disabled.
Possible cause:
Step 1: Use ANALYZER MENU/A2.4.21.1 to monitor
the RPS1 voltage while you steer the truck. • Short circuit in the M4 power cables, M4, or the
• If:The voltage does not change in relation to the ACCESS 5 power terminals.
steer movement. Step 1: Turn the truck OFF. Disconnect each of the
– Then continue to Step 2. power cables from ACCESS 5. One at a time, check
Step 2: Use ANALYZER MENU/A2.4.21.2 to make the resistance between the power cables and the truck
sure that the power supply voltage ≈ 5.3 V. frame.
• If:The voltage ≈ 5.3 V. • If:There is a short circuit in a power cable.

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Event Code 501

– Then make the necessary repairs or replace- Step 2: Check the ACCESS 5 power cables (U, V,
ments. Continue to Step 3. and W) for loose or incorrect connections at
• If:There are no short circuits in the power cables. ACCESS 5. Tighten or correct the power cables as
necessary.
– Then continue to Step 2.
Step 3: Check the power cables for abrasions and
Step 2: Keep the truck OFF and the power cables
short circuits between the ACCESS 5 power cables.
disconnected. One at a time, check the resistance be-
Make the necessary repairs or replacements.
tween the ACCESS 5 phase terminals (U, V, and W)
and the truck frame. Step 4: Keep the truck OFF. Disconnect the power
cables (U, V, and W) from ACCESS 5. Measure the re-
• If:There is a short circuit to a phase terminal.
sistance between each of the ACCESS 5 phase termi-
– Then replace ACCESS 5. Continue to Step 3. nals.
• If:There are no short circuits to the ACCESS 5  The correct resistance = 40,000–50,000 Ω.
phase terminals. • If:The resistance is much lower than usual.
– Then continue to Step 3. – Then replace ACCESS 5. Use CALIBRATION
Step 3: Connect the power cables to ACCESS 5 and MENU/C4.1 to calibrate RPS1.
M4. Turn the truck ON. Use CALIBRATION MENU/ • If:The resistance = 40,000–50,000 Ω.
C4.1 to calibrate RPS1.
– Then replace M4.
Step 4: Monitor the event code.
• If:The event code continues or becomes intermit-
tent.
– Then replace M4.

Fig. 112 21830

Event Code 502

Fig. 111 21830 ACCESS 5 DC BUS CHARGING TIMEOUT
The traction function is disabled.
Event Code 501 ACCESS 5 senses that the DC bus voltage at the +BV
and BNEG terminals is much less than the key switch
ACCESS 5 AC SHORT CIRCUIT voltage at ACCESS 5 CA651-1. The DC bus pre-
The traction function is disabled. charges to ≈ 1 V < +BV through the key switch and
Possible cause: PTC-Diode circuit on the distribution panel.
Check for other event codes.
• Short circuit in the M4 power cables, M4, or the Step 1: Turn the truck OFF. Check the power cable
ACCESS 5 power terminals. and connection at the ACCESS 5 +BV terminal.
Step 1: Turn the truck OFF. Disconnect the battery. • If:The terminal or power cable have damage or are
Discharge the ACCESS 5 capacitors. Refer to the loose.
Crown Service & Parts Manual/SAFETY/Control of
– Then repair or make corrections as necessary.
Hazardous Energy/Capacitance.

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Event Code 503 and 504

• If:The terminal and power cable connection are sat-

isfactory.
– Then continue to Step 2.
Step 2: Turn the truck ON. Make sure that ED1 is not
pulled in. Measure the voltage at the ACCESS 5 +BV
and BNEG terminals.
• If:The voltage ≈ +BV.
– Then replace ACCESS 5.
• If:Voltage is much < +BV.
– Then continue to Step 3.
Step 3: Keep the truck OFF. Check FU12.
• If:FU12 is open.
– Then replace FU12. Fig. 113 21831
• If:FU12 is satisfactory.
– Then continue to Step 4. Event Code 503 and 504
Step 4: Turn the truck ON. Measure the voltage at ACCESS 5 DC BUS HIGH BATTERY VOLTAGE
each point between the ACCESS 5 +BV terminal
The traction function is disabled.
through the pre-charge circuit to find where the voltage
stops. The circuit includes the +BV terminal, the fuse The DC voltage to ACCESS 5 at the +BV and BNEG
block terminals, the ED1 terminals, the related wires, terminals > 68.72 V.
and CA203-12 on the distribution panel. Examine all Step 1: Turn the truck OFF. Disconnect the battery.
wires and connector contacts. Measure the voltage at battery terminals.
 Make sure that the ED1 threads are satisfactory • If:The voltage > 48 V.
and torque the ED1 terminals to 18 Nm
– Then the truck has an incorrect battery. Change
(24 ft lb).
the battery.
• If:There are problems.
• If:The voltage < 39 V.
– Then make repairs or replacements as neces-
– Then continue to Step 2.
sary.
Step 2: Check for Event Codes 223 and 323.
• If:The cables and connections are good.
• If:Event Codes 223 and 323 did not log.
– Then continue to Step 5.
– Then replace ACCESS 5.
Step 5: Keep the truck ON. Measure the voltage drop
across FU12. • If:Event Codes 223 and 323 did log.
• If:The voltage drop is 0.5 V or more. – Then continue to Step 3.
– Then repair the FU12 holder connections or re- Step 3: Examine the condition of the battery.
place FU12.  If the battery is fully charged and there was a
strong regen brake operation, the battery can
temporarily go above the limit.
• If:There was a strong regen brake operation with a
fully charged battery.
– Then the battery voltage will decrease after you
operate the truck for a short period of time.
• If:The battery is not fully charged.
– Then continue to Step 4.
Step 4: Check the condition of the ED1 tips, return
spring, terminal threads, and connections. Torque the
ED1 bolts to 3.4 Nm (2.5 ft lb).
• If:The ED1 components have damage or are loose.
– Then repair or replace ED1.

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Event Code 505

• If:ED1 is satisfactory. • If:The ED1 components have damage or are loose.

– Then continue to Step 5. – Then repair or replace ED1.
Step 5: Check the wires and connections to the ED1 • If:ED1 is correct.
coil. – Then continue to Step 3.
• If:The wire terminals are loose or the wire is dam- Step 3: Check the wires and connections to the ED1
aged. coil.
– Then repair or replace the wire harness. • If:The wire terminals are loose or the wire is dam-
• If:The wires and connections are correct. aged.
– Then continue to Step 6. – Then make the necessary repairs or replace-
Step 6: Check the condition and connections of FU4 ments.
and the battery terminals. • If:The wires and the connectors are satisfactory.
• If:The connections have corrosion or are loose. – Then continue to Step 4.
– Then repair or replace the terminals or FU4. Step 4: Check the condition and connections of the
• If:Connections and FU4 are correct. battery terminals.
– Then continue to Step 7. • If:The connections have corrosion or are loose.
Step 7: The battery could have a bad cell under load. – Then make the necessary repairs or replace-
Install a battery that you know is good. ments.
• If:The event code continues. • If:The battery terminals and connections are satis-
factory.
– Then replace ACCESS 5.
– Then continue to Step 5.
Step 5: The battery could have a bad cell under load.
Install a battery that you know is good.
• If:The event code continues.
– Then replace ACCESS 5.

Fig. 114 21831

Event Code 505

ACCESS 5 DC BUS LOW BATTERY VOLTAGE AT
CONTROLLER Fig. 115 21831
The traction function is disabled.
Step 1: Turn the truck ON. Measure the voltage at Event Code 506
ACCESS 5 +BV and BNEG.
 The correct voltage = +BV. ACCESS 5 STEER MOTOR (M4) TEMPERATURE
• If:The voltage < +BV. HIGH
– Then continue to Step 2. The traction function is disabled.
Step 2: Check the condition of the ED1 tips, return M4 temperature > 180 °C (356 °F). TS4 is embedded
spring, terminal threads, and connections. Torque the in M4. TS4 supplies an analog output to ACCESS 5.
ED1 bolts to 3.4 Nm (2.5 ft lb). Step 1: Use ANALYZER MENU/A2.5.3.1 to see the
M4 temperature.

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Event Code 506

• If:The temperature > 180 °C (356 °F) when the • If:The current < 10 A.
event code occurs or M4 is hot when you touch it. – Then continue to Step 5.
– Then the probable problem is M4. Continue to Step 5: Check for loose connections and broken
Step 2. wires at the ACCESS 5 connector. Visually examine
• If:M4 is warm or cool when you touch it. the ACCESS 5 connector to make sure that the pins
– Then the probable problem is TS4, the wires, or are fully installed.
ACCESS 5. Continue to Step 5. • If:There is a connection problem.
• If:The M4 temperature is much < 180 °C (356 °F) – Then make the necessary repairs or replace-
when the event code occurs. ments.
– Then continue to Step 8. • If:The connections are satisfactory.
Step 2: Turn the truck OFF. Disconnect the battery. – Then continue to Step 6.
Discharge the ACCESS 5 capacitors. Refer to the Step 6: Turn the truck OFF. Disconnect CA651 from
Crown Service & Parts Manual/SAFETY/Control of ACCESS 5. Measure the resistance of TS4 between
Hazardous Energy/Capacitance. Check the terminal CA651-4 and CA651-16.
connections and cables at the ACCESS 5 +BV, BNEG,  The correct resistance is 550 Ω at 22 °C (72 °F).
U, V, and W cables.
• If:The resistance > 1200 Ω.
• If:The connections are loose.
– Then continue to Step 7.
– Then torque them to 6 ± 0.3 Nm (4.4 ± 0.2 ft lb).
• If:The resistance < 700 Ω.
• If:There is damage to a terminal or cable.
– Then continue to Step 8.
– Then make repairs or replacements as neces-
Step 7: Examine if the truck is operating with a heavy
sary.
duty cycle or in a high temperature environment.
• If:The connections and terminals are correct.
• If:The truck is too hot because of these conditions
– Then continue to Step 3. and the performance decreases.
Step 3: Keep the truck OFF. Check the steering com- – Then let the truck become cool. Make sure that
ponents for blockages that could prevent drive tire FAN1 operates correctly.
movement. Lift the truck until the drive tire does not
• If:The truck is not too hot because of these condi-
touch the floor. Refer to the Crown Service & Parts
tions.
Manual/SAFETY/Control of Hazardous Energy/Lifting
and Blocking. Manually turn the drive tire through the – Then continue to Step 8.
full range. Step 8: Replace M4.
• If:The drive tire does not move smoothly through • If:The event code continues.
the full range. – Then replace ACCESS 5. Use CALIBRATION
– Then examine M4, the drive unit, and the steering MENU/C4.1 to calibrate RPS1.
gears to find the cause. Make repairs as neces-
sary.
• If:The drive tire moves smoothly through the full
range.
– Then continue to Step 4.
Step 4: Turn the truck ON. Use ANALYZER MENU/
A2.52 to monitor the M4 current. With the drive tire off
the floor, slowly turn steer tiller while you monitor the
M4 current.
 Because you manually moved the drive tire,
Event Code 554 may occur.
• If:The current > 10 A.
– Then there is a problem with M4, the drive unit, or
the steering gears. Make repairs as necessary.

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Event Code 507

• If:The terminals or power cables have damage.

– Then make the necessary repairs or replace-
ments.
• If:The terminals and the power cables are satisfac-
tory.
– Then continue to Step 3.
Step 3: Check the four installation bolts for
ACCESS 5.
 The correct torque is 6 ± 0.3 Nm (4.4 ± 0.2 ft lb).
• If:The bolts are loose.
– Then disconnect ACCESS 5 from the power unit
wall. Clean the power unit wall. Clean the
ACCESS 5 surfaces with air or a dry cloth. Install
ACCESS 5 onto power unit wall.
• If:The bolts are correct.
– Then continue to Step 4.
Step 4: Determine if truck is under a very heavy duty
cycle or operating in high ambient temperatures.
• If:Truck is overheating due to these conditions and
performance is degraded.
Fig. 116 21832
– Then let the truck become cool. Make sure that
the FAN1 operation is correct. Continue to Step
Event Code 507 5.
ACCESS 5 HEATSINK OVER TEMPERTURE • If:Truck is not overheating due to these conditions.
The traction function is disabled. – Then replace M4.
ACCESS 5 heatsink temperature > 125 °C (259 °F). Step 5: Refer to Event Code 506 to check for issues
with M4 or the drive linkage.
Step 1: Use ANALYZER MENU/A2.5.3.2 to monitor
the heatsink temperature. • If:The steer system has mechanical problems that
prevent movement.
• If:The temperature > 125 °C (259 °F) at the time of
the event code and heatsink is hot. – Then make the necessary repairs or replace-
ments.
– Then ACCESS 5 is possibly too hot. Continue to
Step 2. • If:There are no mechanical problems.
• If:The heatsink is warm or cool. – Then Continue to Step 6.
– Then ACCESS 5 possibly has a problem. Con- Step 6: Replace ACCESS 5 and recalibrate RPS1 in
tinue to Step 7. Calibration Menu C4.1.
• If:The heatsink temperature is much < 125 °C • If:The event code continues.
(259 °F) at the time of the event code. – Then replace M4.
– Then continue to Step 7.
Step 2: Turn the truck OFF. Disconnect battery. Dis-
charge the ACCESS 5 capacitors. Refer to the Crown
Service & Parts Manual/SAFETY/Control of Hazard-
ous Energy/Capacitance. Check the terminal connec-
tions on ACCESS 5 and FU4. Check the +BV, BNEG,
U, V, and W cables for damage.
• If:There is a connection problem.
– Then torque the fasteners to 6 ± 0.3 Nm (4.4 ±
0.2 ft lb).

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Event Code 508

Event Code 512

TILLER SENSOR (RPS2) OUT OF RANGE LOW
The traction function is disabled.
One or both of the RPS2 channels have a short circuit
or is near BNEG.
Step 1: Turn the truck ON. Use ANALYZER MENUS/
A2.5.6.2 and A2.5.6.3, to monitor the RPS1 and RPS2
output signals while you turn the steer tiller.
• If:Both of the Channel A and Channel B outputs are
< 75 counts.
– Then continue to Step 2.
• If:Only the Channel A output < 75 counts.
– Then continue to Step 4.
• If:Only the Channel B output < 75 counts.
– Then continue to Step 5.
Step 2: Keep the truck ON. Measure the voltage for
RPS2 power at ACCESS 5 CA651-3 and splice 18.
• If:The voltage = 5 V.
Fig. 117 21832 – Then continue to Steps 3 and 4.
• If:The voltage is much < 5 V.
Event Code 508 – Then continue to Step 3.
Step 3: Disconnect the wire from CA651-3. Measure
ACCESS 5 15 V SUPPLY VOLTAGE LOW
the voltage at CA651-3.
The traction function is disabled.
• If:The voltage < 5 V.
Replace ACCESS 5.
– Then replace ACCESS 5.
• If:The voltage = 5 V.
Event Code 509 – Then check each sensor (RPS1, RPS2, or
ACCESS 5 5 V SUPPLY VOLTAGE OUT OF RANGE ECR4) by connecting them one at a time. Make
repairs or replacements as necessary.
The traction function is disabled.
Step 4: Check the condition of the RPS2 Channel A
Replace ACCESS 5.
wire (blue) for open circuits, short circuits, and prob-
lems with the contacts or connectors (CA652-1 and
Event Code 510 CA651-11).
ACCESS 5 CALIBRATION ISSUE • If:The wire, contact, or connector has damage or
wear.
The traction function is disabled.
– Then make the necessary repairs or replace-
Replace ACCESS 5.
ments.
• If:There is no damage or wear.
Event Code 511 – Then replace RPS2.
ACCESS 5 OPEN DRAIN OUTPUTS FROM HIGH Step 5: Check the condition of the RPS2 Channel B
CURRENT wire (brown) for open circuits, short circuits, and prob-
The traction function is disabled. lems with the contacts or connectors (CA652-6 and
CA651-10).
Replace ACCESS 5.
• If:The wire, contact, or connector has damage or
wear.

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Event Code 513

– Then make the necessary repairs or replace- Step 2: Check the RPS2 BNEG connections. Check
ments. the wire, crimp, contact, and connector at ACCESS 5
• If:There is no damage or wear. CA651-4 and splice 17. Turn the truck ON. Measure
the voltage at BNEG.
– Then replace RPS2.
• If:The wire and connector are good and RPS2
BNEG is 0 V.
– Then continue to Steps 3 and 4.
• If:The RPS2 supply voltage is not ≈ BNEG.
– Then replace ACCESS 5.
Step 3: Check the condition of the RPS2 Channel A
wire (blue) for open circuits, short circuits, and prob-
lems with the contacts or connectors (CA652-1 and
CA651-11).
• If:The wire, contact, or connector has damage or
wear.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage or wear.
– Then replace RPS2.
Step 4: Check the condition of the RPS2 Channel B
wire (brown) for open circuits, short circuits, and prob-
lems with the contacts or connectors (CA652-6 and
CA651-10).
• If:The wire, contact, or connector has damage or
wear.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage or wear.
Fig. 118 21833 – Then replace RPS2.

Event Code 513

TILLER SENSOR (RPS2) OUT OF RANGE HIGH
The traction function is disabled.
One or both of the RPS2 channels have a short circuit
or is near 5 V.
Step 1: Turn the truck ON. Use ANALYZER MENUS/
A2.5.6.2 and A2.5.6.3, to monitor the RPS1 and RPS2
output signals while you turn the steer tiller.
• If:Both of the Channel A and Channel B outputs ≥
1020 counts.
– Then continue to Step 2.
• If:Only the Channel A output ≥ 1020 counts.
– Then continue to Step 3.
• If:Only the Channel B output ≥ 1020 counts.
– Then continue to Step 4.

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Event Code 514

Step 2: Make sure that the RPS2 wire connections

are correct.
Channel A: The blue wire from RPS2 must connect to
CA651-1.
Channel B: The brown wire from RPS2 must connect
to CA651-10.
• If:The wires are connected to the opposite connec-
tor pins.
– Then make the necessary corrections.
• If:Channel wires are correct
– Then replace RPS2.
Step 3: Check the condition of the RPS2 Channel A
wire (blue) for open circuits, short circuits, and prob-
lems with the contacts or connectors (CA652-1 and
CA651-11).
• If:The wire, contact, or connector has damage or
wear.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage or wear.
– Then replace RPS2.
Step 4: Check the condition of the RPS2 Channel B
wire (brown) for open circuits, short circuits, and prob-
lems with the contacts or connectors (CA652-6 and
Fig. 119 21833 CA651-10).
• If:The wire, contact, or connector has damage or
Event Code 514 wear.
TILLER SENSOR (RPS2) OUTPUT INVALID – Then make the necessary repairs or replace-
ments.
The traction function is disabled.
• If:There is no damage or wear.
One of the RPS2 signal voltages is not correct or the
Channel A and Channel B wires are reversed. – Then replace RPS2.
Step 1: Use ANALYZER MENU/A2.5.6.2 and
A2.5.6.3 to monitor the RPS1 and RPS2 output signals
while you turn the tiller.
• If:Both the Channel A and Channel B outputs
change while you turn the steer tiller.
– Then continue to Step 2.
• If:The Channel A output is constant while Channel
B changes.
– Then continue to Step 3.
• If:The Channel B output is constant while Channel
A changes.
– Then continue to Step 4.

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Event Code 515

Step 2: Use ANALYZER MENU/A2.5.5.1 to monitor

the RPS1 counts while you move the drive tire from
stop to stop.
• If:The RPS1 signal = 45 to 900 counts.
– Then replace ACCESS 5.
• If:The RPS1 signal is < 45 counts or > 900 counts.
– Then replace RPS1. Use CALIBRATION MENU/
C4.1 to calibrate RPS1.

Fig. 120 21833

Event Code 515

WHEEL POSITION SENSOR (RPS1) OUT OF
RANGE
The traction function is disabled.
The RPS1 signal voltage is out of the permitted range.
Step 1: Check the condition of the RPS1 wires for Fig. 121 21833
open circuits, short circuits, and problems with the con-
tacts or connectors:
Event Code 517
5V RPS1 red wire, CA654-1, splice 18, ACCESS 5 M4 ELECTRONIC POWER STEERING
related wires, and CA651-3 MOTOR ENCODER (ECR4) OUT OF RANGE
BNEG RPS1 black wire, CA654-3, splice 17,
The traction function is disabled.
related wires, and CA651-4
Signal RPS1 white wire, CA654-2, related Possible cause:
wires, and CA651-9
• Missing ECR4 channel signal, power, or ground
• If:The wires, contacts, or connectors have damage connection.
or wear. Note: ECR4, RPS1, and RPS2 use the same power
– Then make the necessary repairs or replace- supply (5 V) from ACCESS 5.
ments. Step 1: Turn the truck ON. Measure the voltage from
• If:The wires, contacts, and connectors are satisfac- CA653-1 to CA653-6.
tory. • If:The voltage = 5 V CA653.
– Then continue to Step 2.

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Event Code 518 and 519

– Then continue to Step 5. • If:The wires and connections are satisfactory.

• If:The voltage ≠ 5 V at CA653. – Then continue to Step 6.
– Then continue to Step 2. Step 6: Keep the truck OFF. Lift the truck until the
drive tire does not touch the floor. Refer to the Crown
Step 2: Keep the truck ON. Measure the voltage at
Service & Parts Manual/SAFETY/Control of Hazard-
ACCESS 5 CA651-3 (positive) and CA651-4 (nega-
ous Energy/Lifting and Blocking.
tive).
Turn the truck ON. Use ANALYZER MENU/A2.5.1.2
• If:The voltage ≠ 5 V ACCESS 5. and A2.5.1.3 to monitor the ECR4 Channel A and
– Then continue to Step 3. Channel B signals while you manually turn (steer) the
• If:The voltage = 5 V at ACCESS 5. drive tire.
– Then continue to Step 4. • If:A channel value stays constant while you move
the tire.
Step 3: Keep the truck ON. While you measure the
voltage across CA651-3 to CA651-4, disconnect – Then replace M4.
CA654, CA652, and CA653 one at a time. • If:Each channel value changes while you rotate the
• If:The voltage changes from 0 to 5 V when you dis- tire.
connect CA654. – Then replace ACCESS 5. Use CALIBRATION
– Then check the wires from RPS1 to CA654. If the MENU/C4.1 to calibrate RPS1.
wires are satisfactory, replace RPS1.
• If:The voltage changes from 0 to 5 V when you dis-
connect CA652.
– Then check the wires from RPS2 to CA652. If the
wires are satisfactory, replace RPS2.
• If:The voltage changes from 0 to 5 V when you dis-
connect CA653.
– Then check the wires from M4 to CA653. If the
wires are satisfactory, replace M4.
• If:The voltage stays at 0 V when you disconnect
CA652, CA653, and CA654.
– Then replace ACCESS 5.
Step 4: Turn the truck OFF. Check CA651-3,
CA651-4, CA653-1, CA653-6, and the related wires.
Look for damaged wires, correct wire crimps at the
contacts, and the correct connector installation.
• If:There is a problem with the wires, contacts, or
connectors.
– Then make the necessary repairs or replace-
ments.
• If:The wires and connections are satisfactory.
– Then continue to Step 5.
Step 5: Turn the truck OFF. Check the connections
and related wires at CA651-5, CA651-6, CA653-2, and
CA653-3. Look for damaged wires, correct wire crimps Fig. 122 21833
at the contacts, and the correct connector installation.
• If:There is a problem with the wires, contacts, or Event Code 518 and 519
connectors.
ACCESS 5 INTERNAL CALIBRATION TIME OUT
– Then make the necessary repairs or replace-
ments. The traction function is disabled.

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Event Code 520 and 521

Event Code 520 and 521

ACCESS 5 INTERNAL SENSOR ERROR
Step 1: The traction function is disabled.
 Turn the truck OFF. Then turn the truck ON
again. Monitor the event code.
• If:The event code continues.
– Then replace ACCESS 5.

Event Code 522

ACCESS 5 INTERNAL CURRENT REGULATOR
OUT OF RANGE
The traction function is disabled.
The current regulator is out of the permitted value
Fig. 123 21830
range.
Step 1: Check the battery charge and the individual
cell voltages. Event Code 523
• If:The battery charge and condition are satisfactory. ACCESS 5 ECR4 POSITION REGULATION ISSUE
– Then continue to Step 2. The traction function is disabled.
Step 2: Make sure that there are no blockages that This is an internal control loop event. The motor
prevent drive tire movement. Refer to Event Code 506. position feedback does not agree with the ACCESS 5
• If:There are no blockages. commands.
– Then continue to Step 3. Possible cause:
Step 3: Check the RPS2 wires.
• Drive tire blockage.
• If:The RPS2 wires are satisfactory.
Step 1: Turn the truck OFF. Check the steering com-
– Then continue to Step 4.
ponents for blockages that could prevent drive tire
Step 4: Check the ACCESS 5 power cable connec- movement. Lift the truck until the drive tire does not
tions. touch the floor. Refer to the Crown Service & Parts
• If:The ACCESS 5 power cable connections are sat- Manual/SAFETY/Control of Hazardous Energy/Lifting
isfactory and the event code continues. and Blocking. Manually turn the drive tire through the
– Then replace ACCESS 5. Use CALIBRATION full range.
MENU/C4.1 to calibrate RPS1. • If:The drive tire does not move smoothly through
the full range.
– Then examine M4, the drive unit, and the steering
gears to find the cause. Make the necessary re-
pairs.
• If:The drive tire moves smoothly through the full
range.
– Then continue to Step 2.
Step 2: Turn the truck ON. Turn the steer tiller to
move the drive tire through the full range of movement
a minimum of two times.
 Because you manually moved the drive tire,
Event Code 554 could occur.
• If:The steer mechanism hits a hard stop and
causes Event Code 523 to occur.
– Then continue to Step 3.

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Event Code 524

• If:The steer mechanism does not hit a hard stop.

– Then check the operation of ECR4. Refer to
Event Code 517.
Step 3: Make sure that the RPS1 gear is aligned cor-
rectly.
Note: When you turn the drive tire to the hard stop, the
RPS1 gear alignment hole must align with the under-
carriage alignment hole. Refer to the Crown Service
and Parts Manual/BRAKE/Brake System. When you
calibrate RPS1, ACCESS 5 saves the locations of the
two hard stops and sets the permitted range of move-
ment for the drive tire.
• If:The holes do not align correctly.
– Then check for damage to the gear. Replace the
gear if necessary. Correctly align the gear. Use
CALIBRATION MENU/C4.1 to calibrate RPS1. Fig. 124 21834
• If:The holes align correctly.
– Then continue to Step 4. Event Code 524
Step 4: Use CALIBRATION MENU/C4.1 to see the ACCESS 5 STEER MOTOR (M4) OPEN
RPS1 voltages at the CW and CCW hard stops while The traction function is disabled.
you do the steps to calibrate RPS1. Do not save the
results. Step 1: Turn the truck OFF. Visually examine the
 The correct range of the CW stop is 0.62 V to ACCESS 5 power terminal connections.
1.06 V. • If:There are loose terminals.
 The correct range of the CCW stop is 3.95 V to – Then tighten the terminals to 6 Nm (4.4 ft lb).
4.38 V. • If:There are disconnected or damaged power ca-
 The RPS1 voltage must increase smoothly with bles.
tire movement from the CW stop to the CCW
stop. – Then make the necessary repairs or replace-
ments.
• If:The hard stop voltages are out of the specified
ranges and the gear aligns correctly. • If:All cable connections are satisfactory.
– Then replace RPS1. Use CALIBRATION MENU/ – Then continue to Step 2.
C4.1 to calibrate RPS1. Step 2: Disconnect the U, V, and W cables from the
• If:The hard stop voltages are in the specified ACCESS 5 terminals. Measure the continuity (resis-
ranges. tance) from U to V, from V to W, and from W to U.
 The correct resistance = 1 Ω.
– Then continue to Step 5.
• If:One or more measurements is open or high.
Step 5: Monitor the RPS1 voltage as you move the
drive tire from the CW stop to the CCW stop. – Then replace M4.
• If:The RPS1 voltage does not increase smoothly • If:The resistance is correct.
and continuously with drive tire movement. – Then replace ACCESS 5. Use CALIBRATION
– Then replace RPS1. Use CALIBRATION MENU/ MENU/C4.1 to calibrate RPS1.
C4.1 to calibrate RPS1.

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ELECTRICAL SYSTEM
Event Code 525

Fig. 125 21835

Event Code 525

ACCESS 5 SPEED REGULATION ERROR
The traction function is disabled.
This is an internal control loop event. The M4 speed Fig. 126 21834
feedback does not agree with the ACCESS 5
commands. Event Code 526
Possible causes:
ACCESS 5 INTERNAL SPEED SUPERVISION ER-
• A drive tire blockage ROR
All traction is disabled.
• Incorrect M4 power cable installation Step 1: Turn the truck OFF. Then turn the truck ON
again. Monitor the event.
• A problem with ECR4.
• If:The event code continues.
Step 1: Update the Access 1 2 3 software to Version
15 or higher. Monitor the event code. – Then replace ACCESS 5.
• If:The event code continues.
– Then continue to Step 2.
Event Code 527
Step 2: Check the M4 power cable connections to ACCESS 5 CAN ERROR WITH ACCESS 3
ACCESS 5. The traction function is disabled.
• If:The power cables are reversed. ACCESS 5 CAN bus communication with ACCESS 3
– Then correct the power cables. stopped.
• If:The power cables are correct. Possible causes:
– Then continue to Step 2.
• The CAN bus connection between ACCESS 1 and
Step 3: Check for drive tire blockages. Refer to Event
ACCESS 5 is intermittent.
Code 523.
• If:There are no blockages. • The truck features are misconfigured as hydraulic
– Then continue to Step 3. steer.
Step 4: Check ECR4 operation. Refer to Event Code Step 1: Discharge the ACCESS 5 capacitors. Refer
517. to the Crown Service & Parts Manual/SAFETY/Control
of Hazardous Energy/Capacitance.
Step 2: Check to see if Event Codes 305 and 125
logged with Event Code 527.
• If:Only Event Code 527 logged.
– Then the problem is between ACCESS 3 and the
distribution panel. Continue to Step 3.
• If:Event Codes 125, 305, or both logged with Event
Code 527.

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Event Code 527

– Then the problem is between ACCESS 5 and the • If:The resistance is much > 120 Ω.
distribution panel. Continue to Step 4. – Then replace ACCESS 1.
Step 3: Turn the truck OFF. Examine the CAN wires • If:The resistance = 120 Ω.
and connections.
– Then continue to Step 7.
CAN HIGH: Check the wire continuity, connections,
Step 7: Keep the truck OFF. Disconnect CA405 from
and wire crimps from ACCESS 3 CA401-23 to the
ACCESS 1. Make sure that CA205 is correctly con-
distribution panel CA205-3.
nected to the distribution panel. Measure the resis-
CAN LOW: Check the wire continuity, connections, and tance on the harness between CA405-8 and CA405-9.
wire crimps from ACCESS 3 CA401-15 to the  The correct resistance = 120 Ω.
distribution panel CA205-10.
• If:The resistance is much > 120 Ω.
• If:There is damage to the wires, pins, or connec-
– Then continue to Step 8.
tors.
• If:The resistance = 120 Ω.
– Then make the necessary repairs or replace-
ments. – Then continue to Step 9.
• If:There is no damage to the wires, pins, or connec- Step 8: Check the distribution panel termination.
tors. Make sure that jumper J1 is installed.
– Then continue to Step 5. • If:J1 is installed.
Step 4: Keep the truck OFF. Examine the CAN wires – Then replace the distribution panel.
and connections. • If:J1 is not installed.
CAN HIGH: Check the wire continuity, connections, – Then install J1.
and wire crimps from the distribution panel CA205-6 to Step 9: Connect all connectors. Connect the battery,
ACCESS 5 CA651-23. Turn the truck ON.
CAN LOW: Check the wire continuity, connections, and • If:The event code continues.
wire crimps from the distribution panel from CA205-7 to
– Then replace ACCESS 5. Use CALIBARTION
ACCESS 5 CA651-15.
MENU/C4.1 to calibrate RPS1.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
– Then continue to Step 5.
Step 5: Keep the truck OFF. Disconnect CA651 from
ACCESS 5. Make sure that CA205 is correctly con-
nected to the distribution panel and that CA405 is cor-
rectly connected to ACCESS 1. Measure the
resistance on the harness connector between
CA651-23 and CA651-15.
 The correct resistance = 60 Ω.
• If:The resistance = 120 Ω.
– Then a termination resistor is missing. Continue
to Step 6.
• If:The resistance = 60 Ω.
– Then continue to Step 7.
Step 6: Keep the truck OFF. Make sure that CA405 is Fig. 127 21836
correctly connected to ACCESS 1. Disconnect CA205
from the distribution panel. Measure the resistance on
the harness between CA205-6 and CA205-7.
 The correct resistance = 120 Ω.

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Event Code 528

Event Code 528 • If:There is a problem in the wires.

– Then make the necessary repairs or replace-
ACCESS 5 ISSUE - INVALID EVENT CODE - NOT ments.
USED
• If:The wires and connections are satisfactory.
The traction function is disabled.
– Then replace RPS1. Use CALIBRATION MENU/
The event code is not specified in the truck code. C4.1 to calibrate RPS1.
Consult the factory.

Event Code 550

ACCESS 5 STEERING FEEDBACK (RPS1) NO
MOVEMENT WITH TILLER COMMAND FROM
RPS2.
The traction function is disabled.
The RPS1 feedback shows no drive tire movement in
relation to the RPS2 Steering Command Position
Sensor.
Step 1: Examine the steer linkage to feedback gear.
Make sure that the magnet and gear turn freely in rela-
tion to the drive tire movement below RPS1.
• If:The steer linkage is not connected or does not
move freely. Fig. 128 21837
– Then make the necessary repairs or replace-
ments.
Event Code 551
• If:The steer linkage is satisfactory.
– Then continue to Step 2. ACCESS 5 STEERING FEEDBACK (RPS1) MOVE-
MENT WITH NO TILLER MOVEMENT (RPS2).
Step 2: Use ANALYZER MENU/A2.5.5.1 to monitor
the RPS1 counts while you turn the steer tiller. The traction function is disabled.
 The correct range at the CW stop is 100 counts Step 1: The RPS1 feedback shows drive tire move-
to 800 counts at the CCW stop. ment of approximately 45 degrees without RPS2 oper-
 The RPS1 counts must increase smoothly with ation.
drive tire movement. • If:You turned the drive tire manually while the truck
Note: If the you cannot move the drive tire with the was ON.
steer tiller, lift the truck until the drive tire does not touch – Then turn the truck OFF. Then turn the truck ON
the floor. Refer to the Crown Service & Parts Manual/ again.
SAFETY/Control of Hazardous Energy/Lifting and
• If:The drive tire moved because of a collision.
Blocking. Manually turn the drive tire through the full
range. – Then check for and repair damage.
• If:The count does not move smoothly through the • If:The drive tire turns without steer tiller operation.
full range. – Then continue to Step 2.
– Then continue to Step 3. Step 2: Check RPS1 and RPS2 for problems.
• If:The count changes smoothly through the full • If:RPS1 and RPS2 are satisfactory.
range. – Then replace ACCESS 5 or M4.
– Then monitor for subsequent events that intermit-
tent connections could cause. Continue to Step
3.
Step 3: Examine the RPS1 harness. Look for short
circuits or damaged wires, correct wire crimps at the
contacts, and the correct connector installation.

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Event Code 552

• If:The wires are satisfactory.

– Then replace RPS1. Use CALIBRATION MENU/
C4.1 to calibrate RPS1.
• If:The event code continues after you replace
RPS1.
– Then replace ACCESS 5. Use CALIBRATION
MENU/C4.1 to calibrate RPS1.
Step 3: Use ANALYZER MENU/A2.5.5.1 to monitor
the RPS1 counts with the tire near the hard stops.
• If:The RPS1 signal is very near or < 66 counts.
– Then continue to Step 4.
• If:The RPS1 signal stays sufficiently above 66
counts.
– Then replace ACCESS 5. Use CALIBRATION
Fig. 129 21830 MENU/C4.1 to calibrate RPS1.
Step 4: Make sure that the RPS1 gear aligns cor-
Event Code 552 rectly. Refer to Event Code 523.
• If:The gear is not aligned correctly.
ACCESS 5 STEERING FEEDBACK (RPS1) SIGNAL
OUT OF RANGE (LOW). – Then align RPS1 gear. Use CALIBRATION
MENU/C4.1 to calibrate RPS1.
The traction function is disabled.
• If:The gear is correctly aligned.
The RPS1 feedback voltage is less than the permitted
range (0.35–4.65 V). – Then replace RPS1. Use CALIBRATION MENU/
C4.1 to calibrate RPS1.
Possible causes:

• No power to RPS1

• A short circuit in the signal circuit

• A problem with RPS1 or ACCESS 5

• An incorrectly aligned steer gears.

Step 1: Use ANALYZER MENU/A2.5.5.1 to monitor
the RPS1 counts with the tire away from the hard stops.
 The correct RPS1 output range ≈ 66–874
counts.
• If:The RPS1 signal is < 66 counts.
– Then continue to Step 2.
• If:The RPS1 signal is in the permitted range. Fig. 130 21837
– Then continue to Step 3.
Step 2: Examine the RPS1 harness. Look for short Event Code 553
circuits or damaged wires, correct wire crimps at the
contacts, and the correct connector installation. ACCESS 5 STEERING FEEDBACK (RPS1) SIGNAL
• If:There is a problem in the wires. OUT OF RANGE (HIGH)
– Then make the necessary repairs or replace- The traction function is disabled.
ments. The RPS1 signal voltage is above the permitted range
(0.35–4.65 V).
Possible causes:

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Event Code 554

• No power to RPS1

• A short circuit in the signal circuit

• A problem with RPS1 or ACCESS 5

• An incorrectly aligned steer gears.

Step 1: Use ANALYZER MENU/A2.5.5.1 to monitor
the RPS1 counts with the tire away from the hard stops.
 The correct RPS1 output range ≈ 66–874
counts.
• If:The RPS1 signal is > 874 counts.
– Then continue to Step 2.
• If:The RPS1 signal is in the permitted range.
– Then continue to Step 3.
Fig. 131 21837
Step 2: Examine the RPS1 harness. Look for short
circuits or damaged wires, correct wire crimps at the
contacts, and the correct connector installation. Event Code 554
• If:There is a problem in the wires. ACCESS 5 STEERING FEEDBACK (RPS1) OFFSET
– Then make the necessary repairs or replace- ERROR
ments. The traction function is disabled.
• If:The wires and connections are satisfactory. The signal that ACCESS 5 sends to show the position
– Then replace RPS1. Use CALIBRATION MENU/ of the drive tire does not agree with the position
C4.1 to calibrate RPS1. ACCESS 3 calculates.
• If:The event code continues after you replace When you turn the truck ON, the drive tire position must
RPS1. be within 10 degrees from the position when you turned
– Then replace ACCESS 5. Use CALIBRATION the truck OFF. During operation, the ACCESS 5 wheel
MENU/C4.1 to calibrate RPS1. position must stay within 25 degrees of the position that
ACCESS 3 calculates.
Step 3: Use ANALYZER MENU/A2.5.5.1 to monitor
the RPS1 counts with the tire near the hard stops. Possible cause:
• If:The RPS1 signal is very near or > 874 counts.
• You moved the drive tire during service. If this
– Then continue to Step 4. occurs, turn the truck OFF. Then turn the truck ON
• If:The RPS1 signal stays sufficiently below 874 to remove the event code.
counts. Step 1: Use ANALYZER MENU/A2.5.5.1 to monitor
– Then replace ACCESS 5. Use CALIBRATION the RPS1 counts while you turn the steer tiller.
MENU/C4.1 to calibrate RPS1. • If:The count does not move smoothly through the
Step 4: Make sure that the RPS1 gear aligns cor- full range.
rectly. Refer to Event Code 523. – Then continue to Step 2.
• If:The gear is not aligned correctly. • If:The count changes smoothly through the full
– Then align RPS1 gear. Use CALIBRATION range.
MENU/C4.1 to calibrate RPS1. – Continue to Step 3.
• If:The gear is correctly aligned. Step 2: Examine the RPS1 harness. Look for short
– Then replace RPS1. Use CALIBRATION MENU/ circuits or damaged wires, correct wire crimps at the
C4.1 to calibrate RPS1. contacts, and the correct connector installation.
• If:There is a problem in the wires.
– Then make the necessary repairs or replace-
ments.

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Event Code 600

• If:The wires and connections are satisfactory. Event Code 601

– Then replace RPS1. Use CALIBRATION MENU/
C4.1 to calibrate RPS1. ACCESS 2 INTERNAL VOLTAGE OUT OF RANGE
• If:The event code continues after you replace All truck functions are disabled.
RPS1. ACCESS 2 has an internal voltage is not correct.
– Then replace ACCESS 5. Use CALIBRATION Step 1: Turn the truck OFF. Check the power cables
MENU/C4.1 to calibrate RPS1. and power cable connections at ACCESS 2. Torque
Step 3: Make sure that the RPS1 gear aligns cor- the connections to 15 Nm (11 ft lb).
rectly. Refer to Event Code 523. • If:The power cables and connections are satisfac-
• If:The gear is not aligned correctly. tory.
– Then align RPS1 gear. Use CALIBRATION – Then continue to Step 2.
MENU/C4.1 to calibrate RPS1. • If:The power cables and connections are not satis-
• If:The gear is correctly aligned. factory.
– Then replace RPS1. Use CALIBRATION MENU/ – Then make the necessary repairs or replace-
C4.1 to calibrate RPS1. ments.
• If:Gear is properly aligned. Step 2: Check the condition of FU4, FU9 and FU11.
– Then replace RPS1 and recalibrate in Calibration • If:The fuses are satisfactory.
Menu C4.1. – Then continue to Step 3.
• If:The fuses are not satisfactory.
– Then make the necessary repairs or replace-
ments.
Step 3: The battery could have a bad cell under load.
Install a battery that you know is good.
• If:The event code continues.
– Then replace ACCESS 2.

Fig. 132 21837

Event Code 600

INVALID EVENT CODE FROM ACCESS 2 MODULE
- NOT USED
All truck functions are disabled. Fig. 133 21838
The event code is not specified in the truck code. Con-
sult the factory. Event Code 602
ACCESS 2 OUTPUT VOLTAGE LOW
All hydraulic functions are disabled.
The M2 output voltage is too low during PWM.
Possible cause:

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Event Code 603

• A problem with the M2 connections or the M2

power circuit in ACCESS 2.
Event Code 603
Step 1: Turn the truck OFF. Check the continuity of ACCESS 2 OUTPUT VOLTAGE HIGH
the M2 power cables and internal connections. All hydraulic functions are disabled.
• If:The M2 power cables and internal connections The M2 output voltage is too high during PWM.
are satisfactory. Possible cause:
– Then continue to Step 2.
• If:The M2 power cables and internal connections • A problem with the M2 connections or the M2
are not satisfactory. power circuit in ACCESS 2.
– Then make the necessary repairs or replace- Step 1: Turn the truck OFF. Check the M2 power ca-
ments. bles and internal connections for continuity.
Step 2: Check the power cable connections at D and • If:The M2 power cables and internal connections
A on M2. Then check the power cable connections at are satisfactory.
P- and +BV on ACCESS 2. – Then check M2 windings for leakage or a short
• If:The power cables and connections are satisfac- circuit to the frame (10,000 Ω minimum).
tory. • If:M2 windings are satisfactory.
– Then continue to Step 3. – Then continue to Step 2.
• If:The power cables and connections are not satis- Step 2: Check the power cable connections to D and
factory. A on M2. Then check the power cables connections to
– Then make the necessary repairs or replace- P- and +BV on ACCESS 2.
ments. • If:The connections are satisfactory.
Step 3: Check the P2 wires and connections. – Then replace ACCESS 2.
• If:The connections are satisfactory.
– Then continue to Step 4.
• If:The connections are not satisfactory.
– Then make the necessary repairs or replace-
ments.
Step 4: Turn the truck ON. Measure the voltage at
P2.
 ACCESS 2 should send voltage to P2 to pull P2
in.
• If:The voltage is present at P2.
– Then replace P2. Fig. 135 21839
• If:The voltage is not present at P2.
– Then replace ACCESS 2. Event Code 604
ACCESS 2 HYDRAULIC MOTOR (M2) CURRENT
LOW
All hydraulic functions are disabled.
The M2 current feedback is incorrect. This event
occurs when M2 is operating but the signal from the M2
current sensor is near zero.
Step 1: Turn the truck OFF. Check for loose power
cable connections at ACCESS 2 and M2.
• If:The power cables are loose.
– Then make the necessary repairs or replace-
Fig. 134 21839
ments.

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Event Code 605

• If:The power cables are satisfactory. • If:There is no short circuit.

– Then replace ACCESS 2. – Then continue to Step 2.
• If:There is a short circuit.
– Then make the necessary repairs or replace-
ments.
Step 2: Keep the truck OFF. Measure the resistance
of the P2 coil to check for a short circuit.
 The correct resistance ≈ 55 Ω .
• If:The resistance is correct.
– Then replace ACCESS 2.
Fig. 136 21840 • If:There is a short circuit.
– Then replace P2.
Event Code 605
ACCESS 2 INCORRECT STANDBY CURRENT
All traction and hydraulic functions are disabled.
This event occurs if the M2 current is more than 0 amps
in standby mode.
Step 1: Turn the truck OFF. Check for loose power
cable connections at ACCESS 2 and M2.
• If:The power cables are loose. Fig. 138 21841
– Then make the necessary repairs or replace-
ments. Event Code 607
• If:The power cables are satisfactory.
ACCESS 2 CONTACTOR (P2) DRIVER OPEN
– Then replace ACCESS 2.
The high-speed lift function is disabled.
ACCESS 2 cannot pull P2 in. The driver in the P2
driver circuit is damaged internal to ACCESS 2.
Step 1: Replace ACCESS 2.

Fig. 137 21840

Event Code 606

Fig. 139 21841
ACCESS 2 CONTACTOR (P2) DRIVER SHORTED
The high-speed lift function is disabled. Event Code 608
ACCESS 2 cannot close P2.
ACCESS 2 CONTACTOR (P2) COIL SHORTED
Possible cause:
The high-speed lift function is disabled.
• The P2 contactor has a short circuit. Possible cause:
Step 1: Turn the truck OFF. Check for a short circuit
to BNEG in the wire from P2 to CA425-26. Then check • The P2 contactor coil circuit has a short circuit.
for a short circuit from P2 to CA425-27. Refer to Event Code 606.

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Event Code 609

Event Code 609

ACCESS 2 HYDRAULIC MOTOR (M2) STALLED
All hydraulic functions are disabled.
This event code occurs when the speed output from
ACCESS 2 is not equal to the speed input from ECR3.
Possible causes:

• ECR3

• ACCESS 2
Fig. 140 21847
• ACCESS 2 wire harnesses
Use ANALYZER MENU/A2.2.1 to monitor the ECR3 Event Code 610
input to ACCESS 2.
ACCESS 2 INCORRECT BATTERY VOLTAGE
Step 1: Turn the truck OFF. Check the ECR3 wires
for a short circuit. All hydraulic functions are disabled.
• If:There is a short circuit. The battery voltage is too high or too low during start-
up.
– Then make the necessary repairs or replace-
ments. Step 1: Make sure that the battery voltage is correct.
• If:The wires are satisfactory. • If:The battery voltage is correct.
– Then continue to Step 2. – Then make sure that the truck model is correct in
FEATURES MENU/F3.1.
Step 2: Turn the truck ON. Measure the voltage at
CA426-1 and CA426-2. • If:The truck model is correct.
 The correct voltage ≈ 11.3 V. – Then check the individual battery cells.
• If:The battery is satisfactory.
• If:The voltage ≈ 11.3 V.
– Then continue to Step 2.
– Then there is a problem with ECR3 or the wires
between CA426 and ECR3. Make the necessary Step 2: Turn the truck ON. Measure the voltage at
repairs or replacements. CA425-33 and BNEG.
 The correct voltage is +BV.
• If:The voltage is not ≈ 11.3 V.
• If:The voltage is correct.
– Then continue to Step 3. – Then replace ACCESS 2.
Step 3: Keep the truck ON. Measure the voltage at
CA425-1 and CA425-2.
• If:The voltage ≈ 11.3 V.
– Then there is a problem with the wires between
CA425 and CA426 or in the CA426 connector.
Make the necessary repairs or replacements.
• If:The voltage is not ≈ 11.3 V.
– Then replace ACCESS 2.
Fig. 141 28142

Event Code 614

ACCESS 2 CAN BUS DISCONNECT
All hydraulic functions are disabled.
CAN bus communication to ACCESS 2 stopped.

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Event Code 615

Step 1: Turn the truck ON. Check the status of the

ACCESS 2 and ACCESS 4 indicator lights.
• If:The indicator lights are OFF.
– Then there is a power input problem between
CA402-01 and BNEG or between CA410-1 and
CA410-2. Make the necessary repairs or replace-
ments.
• If:The indicator lights are ON.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from ACCESS 2
CA425-18 to the distribution panel CA205-2. Then
check the continuity from CA205-4 to ACCESS 4
CA412-2.
Fig. 142 21843
CAN LOW: Check the wire continuity from ACCESS 2
CA425-19 to the distribution panel CA205-11. Then
check the wire continuity from the CA205-9 to Event Code 615
ACCESS 4 CA412-1.
ACCESS 2 CURRENT SENSE OUT OF RANGE
• If:There is damage to the wires, pins, or connec-
tors. All hydraulic functions are disabled.
– Then make the necessary repairs or replace- The current sensor internal to ACCESS 2 is out of
ments. range.
• If:There is no damage to the wires, pins, or connec- Step 1: Turn the truck OFF. Check the condition of
tors. the power cable connections to ACCESS 2. Torque the
connector s to 16 Nm (12 ft lb). Turn the truck ON.
– Then continue to Step 3.
• If:The event code continues.
Step 3: Check the CAN communication lines. Keep
the truck OFF. Measure the resistance on the distribu- – Then replace ACCESS 2.
tion panel between CAN HIGH (TP7) and CAN LOW
(TP8). Event Code 619
 The correct resistance = 60 Ω.
ACCESS 2 WATCHDOG EVENT
• If:The resistance = 0 Ω. All hydraulic functions are disabled.
– Then there is a short circuit between CAN HIGH Step 1: Check the routing and torque of the power
and CAN LOW. Examine the related wires, con- cable wires to ACCESS 2.
nectors, and fuses. Then make the necessary re-
• If:The wires are incorrect.
pairs or replacements.
– Then make the necessary repairs or replace-
• If:The resistance > 60 Ω. ments.
– Then continue to Step 4. • If:The wires are correct.
Step 4: The termination resistors on the CAN bus are – Then continue to Step 2.
open. Keep the truck OFF. Disconnect CA204 and
Step 2: Check the operation of ED1. Check the con-
CA205 from the distribution panel. Measure the resis-
dition of the ED1 contactor tips.
tance between TP7 and TP8.
• If:The ED1 condition and operation are satisfactory.
• If:The resistance > 120 Ω.
– Then continue to Step 3.
– Then replace the distribution panel.
• If:The ED1 condition and operation are not satis-
• If:The resistance = 120 Ω. factory.
– Then replace ACCESS 4. – Then make the necessary repairs or replace-
ments.

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Event Code 620

Step 3: Turn the truck OFF. Then turn the truck ON • If:The resistance ≈ 28 Ω.
again.
– Then replace ACCESS 2.
• If:The event code continues.
Step 3: Disconnect the wires from P2. Measure the
– Then replace ACCESS 2. resistance across the P2 coil.
 The correct resistance ≈ 28 Ω.
Event Code 620 • If:The resistance ≈ 28 Ω.
ACCESS 2 HYDRAULIC MODULE (M2) SHORTED - – Then make the necessary repairs or replace-
DC HYDRUALIC MODULES ments to the wires to ACCESS 2.
All traction and hydraulic functions are disabled. • If:The resistance = 0 Ω.
Note: Event Code 620 can occur intermittently as a – Then replace P2.
nuisance on trucks with less than Version 8 software.
Step 1: Turn the truck OFF. Remove the FU9 jumper
cable from the D position on M2. Turn the truck ON.
Event Code 640
• If:The event code continues. UPPER CAMERA INTERFACE MODULE1 - CAN
– Then continue to Step 2. LOST ACCESS 1 COMMUNICATIONS
• If:The event code stops. All truck functions are enabled.
– Then there is a short circuit in the F9 circuit. Make ACCESS 1 CAN bus communication with CIM1
the necessary repairs or replacements. stopped.
Step 2: Check for a short circuit in the M2 power ca- Step 1: Turn the truck ON. Check the status of the
bles from ACCESS 2 P- and ACCESS 2 +BV. ACCESS 1 and CIM1 (upper camera interface module)
indicator lights.
• If:There is a short circuit.
• If:The indicator lights are OFF.
– Then continue to Step 3.
– Then there is no BNEG to the modules. This
• If:There is no short circuit.
makes a load on the CAN bus and slows commu-
– Then replace ACCESS 2. nications. Correct the BNEG problem.
Step 3: Disconnect the motor. Check M2 for a short • If:The indicator lights are ON.
circuit. Make the necessary repairs or replacements.
– Then continue to Step 2.
Step 2: Turn the truck OFF. Examine the CAN wires
Event Code 621 and connections.
ACCESS 2 P2 CONTACTOR COIL DRIVER CAN HIGH: Check the wire continuity from ACCESS 1
SHORTED - DC HYDRAULIC MODELS CA405-8 to the distribution panel CA205-1. Then
All traction and hydraulic functions are disabled. check the continuity from the distribution panel
CA204-5 to CIM1 CA842-5.
Step 1: Turn the truck ON. Hold the operator pres-
ence switch (DMS1) closed. Measure the voltage at CAN LOW: Check the wire continuity from ACCESS 1
P2+ and ACCESS 2 B-. CA405-9 to the distribution panel CA205-12. Then
check the wire continuity from the distribution panel
• If:The voltage = +BV. from CA204-8 to CIM1 CA846-6.
– Then continue to Step 2. • If:There is damage to the wires, pins, or connec-
• If:The voltage ≠ +BV. tors.
– Then make the necessary repairs or replace- – Then make the necessary repairs or replace-
ments. ments.
Step 2: Turn the truck OFF. Disconnect CA425. Mea- • If:There is no damage to the wires, pins, or connec-
sure the resistance from CA425-26 to CA425-27 on the tors.
connector. – Then continue to Step 3.
 The correct resistance ≈ 28 Ω. Step 3: Keep the truck OFF. Measure the resistance
• If:The resistance = 0 Ω . between CIM1 CA842-5 and CA842-6.
 The correct resistance = 60 Ω.
– Then there is a short circuit. Continue to Step 3.

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Event Code 641

• If:The resistance = 0 Ω. • If:The indicator lights are ON.

– Then a there is a short circuit between CAN – Then continue to Step 2.
HIGH and CAN LOW. Examine the related wires, Step 2: Turn the truck OFF. Examine the CAN wires
connectors, and fuses. Then make the necessary and connections.
repairs or replacements. CAN HIGH: Check the wire continuity from ACCESS 1
• If:The resistance ≠ 60 Ω. CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel
– Then there is a problem in the wires or connec-
CA204-5 to CIM1 CA842-5. Then check the continuity
tions between CIM1 and CA204. Then make the
from the distribution panel CA205-4 to ACCESS 4
necessary repairs or replacements.
CA412-2.
• If:The resistance = 60 Ω and the event code con- CAN LOW: Check the wire continuity from ACCESS 1
tinues. CA405-9 to the distribution panel CA205-12. Then
– Then replace CIM1. check the wire continuity from the distribution panel
from CA204-8 to CIM1 CA846-6. Then check the
continuity from the distribution panel CA205-9 to
ACCESS 4 CA412-1.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
– Then continue to Step 3.
Step 3: Keep the truck OFF. Measure the resistance
between CIM1 CA842-5 and CA842-6.
 The correct resistance = 60 Ω.
• If:The resistance = 0 Ω.
– Then a there is a short circuit between CAN
HIGH and CAN LOW. Examine the related wires,
connectors, and fuses. Then make the necessary
repairs or replacements.
Fig. 143 24961 • If:The resistance ≠ 60 Ω.
– Then there is a problem in the wires or connec-
Event Code 641 tions between CIM1 and CA204. Then make the
necessary repairs or replacements.
UPPER CAMERA INTERFACE MODULE1 - CAN
LOST ACCESS 4 COMMUNICATIONS • If:The resistance = 60 Ω and the event code con-
All truck functions are enabled. tinues.
ACCESS 4 CAN bus communication with CIM1 – Then replace CIM1.
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 4 and CIM1 (upper camera interface module)
indicator lights.
• If:The indicator lights are OFF.
– Then there is no BNEG to the modules. This
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.

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Event Code 642

Event Code 644

UPPER CAMERA INTERFACE MODULE1- HOUR
METER MEMORY CORRUPT
All truck functions are enabled.
There is an hour meter memory error.
Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
– Then replace CIM1.

Event Code 645

UPPER CAMERA INTERFACE MODULE1 - INVALID
CALIBRATION VALUE
All truck functions are enabled.
Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
– Then calibrate the truck.
• If:The event code continues.
– Then replace CIM1.
Fig. 144 24963
Event Code 646
Event Code 642
UPPER CAMERA INTERFACE MODULE1 - LOW IN-
UPPER CAMERA INTERFACE MODULE1 - FRAM PUT VOLTAGE
ERROR All truck functions are enabled.
All truck functions are enabled. CIM1 received the incorrect battery voltage (low).
CIM1 cannot write to a memory location. Step 1: Check the battery charge and the individual
Step 1: Turn the truck OFF. Then turn the truck ON cell conditions.
again. • If:The battery condition is not satisfactory.
• If:The event code continues. – Then make repairs or replacements as neces-
– Then replace CIM1. sary.
• If:The battery is correctly charged and has the cor-
Event Code 643 rect specifications.
– Then continue to Step 2.
UPPER CAMERA INTERFACE MODULE1 - FRAM
Step 2: Turn the truck ON. Measure the voltage at
EVENT HISTORY ERROR
CIM1 CA842-13 and CA842-24.
All truck functions are enabled.
• If:The voltage ≠ +BV.
The event code history was not found.
– Then continue to Step 3.
Step 1: Turn the truck OFF. Then turn the truck ON
again. • If:The voltage = +BV.
• If:The event code continues. – Then replace CIM1.
– Then replace CIM1. Step 3: Keep the truck ON. Measure the voltage at
the distribution panel TP4 and known BNEG.
• If:The voltage = +BV.

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Event Code 647

– Then find and correct the problem in the wires • If:The voltage = +BV.
and connections from the distribution panel – Then replace CIM1.
CA201-12 to CIM1 CA842-13 and from CA404 to
Step 3: Keep the truck ON. Measure the voltage at
CIM1 CA842-24.
the distribution panel TP4 and known BNEG.
• If:The voltage ≠ +BV at TP4. • If:The voltage = +BV.
– Then find and correct the power problem at the – Then find and correct the problem in the wires
distribution panel or replace the distribution and connections from the distribution panel
panel. CA201-12 to CIM1 CA842-13 and from CA404 to
CIM1 CA842-24.
• If:The voltage ≠ +BV at TP4.
– Then find and correct the power problem at the
distribution panel or replace the distribution
panel.

Fig. 145 24964

Event Code 647

UPPER CAMERA INTERFACE MODULE1 - HIGH IN-
PUT VOLTAGE
All truck functions are enabled. Fig. 146 24964

CIM1 received the incorrect battery voltage (high).

Step 1: Check the battery charge and the individual
Event Code 648
cell conditions. UPPER CAMERA INTERFACE MODULE1 - INTER-
• If:The battery condition is not satisfactory. NAL 5 V SUPPLY OUT OF RANGE
– Then make repairs or replacements as neces- All truck functions are enabled.
sary. CIM1 has an internal 5 V supply signal that is out of
• If:The battery is correctly charged and has the cor- range.
rect specifications. Step 1: Turn the truck OFF. Then turn the truck ON
– Then continue to Step 2. again.
Step 2: Turn the truck ON. Measure the voltage at • If:The event code continues.
CIM1 CA842-13 and CA842-24. – Then replace CIM1.
• If:The voltage ≠ +BV.
– Then continue to Step 3.

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Event Code 649

Event Code 649 • If:The module is not ON or the camera is not con-
nected correctly.
UPPER CAMERA INTERFACE MODULE1 - 12 V – Then correct power or connection problem.
SUPPLY OUT OF RANGE
Step 2: Keep the truck ON. Measure the voltage at
All truck functions are enabled. CIM1 CA842-17 and CA842-29.
CIM1 has a 12 V supply signal that is out of range.  The correct voltage ≈ 11.8 V.
Step 1: Turn the truck ON. Measure the voltage at • If:The voltage = 11.8 V.
CIM1 CA842-17 and CA842-24.
– Then continue to Step 3.
 The correct voltage ≈ 11.5 V.
• If:The voltage is much < 11.8 V.
• If:The voltage is < 10.8 V.
– Then continue to Step 3.
– Then measure the voltage at CA842-13.
Step 3: Turn the truck OFF. Disconnect the camera.
• If:The voltage = +BV at CA842-13. Turn the truck ON. Then repeat to Step 2.
– Then replace CIM1. • If:The voltage is much < 11.8 V.
– Then continue to Step 4.
• If:The voltage = 11.8 V.
– Then there is a short circuit in the camera wires
or the camera. Examine the wires to the camera.
• If:The wires are satisfactory.
– Then replace the camera.
Step 4: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
– Then replace CIM1.

Fig. 148 24966

Fig. 147 24965

Event Code 651
UPPER CAMERA INTERFACE MODULE1 - LASER
Event Code 650 12 V POWER SUPPLY OUT OF RANGE
All truck functions are enabled.
UPPER CAMERA INTERFACE MODULE1 - POWER
CIM1 has a laser power supply voltage that is out of
SUPPLY OUT OF RANGE
range.
All truck functions are enabled.
Step 1: Turn the truck ON. Check the status of the
CIM1 has a camera power supply voltage that is out of CIM1 indicator light. Make sure that the laser is cor-
range. rectly connected.
Step 1: Turn the truck ON. Check the status of the • If:The module is ON and connected correctly.
CIM1 indicator light. Make sure that the camera is cor-
– Then continue to Step 2.
rectly connected.
• If:The module is not ON or laser is not connected
• If:The module is ON and connected correctly.
correctly.
– Then continue to Step 2.
– Then correct power or connection problem.

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Event Code 652

Step 2: Keep the truck ON. Measure the voltage at The general purpose output driver (GPD2) has a short
CIM1 CA842-27 and CA842-25. circuit at CIM1 CA842-2.
 The correct voltage ≈ 11.8 V. Step 1: Make sure that the wires in the GPD2 circuit
• If:The voltage = 11.8 V. do not have a short circuit. Turn the truck OFF. Discon-
nect the GPD2 output. Turn the truck ON. Monitor for
– Then continue to Step 3.
the event code.
• If:The voltage is much < 11.8 V.
• If:The event code logs again.
– Then continue to Step 3.
– Then replace CIM1.
Step 3: Turn the truck OFF. Disconnect the laser.
• If:The event code does not log again.
Turn the truck ON. Then repeat to Step 2.
– Then continue to Step 2.
• If:The voltage is much < 11.8 V.
Step 2: Check for a short circuit in the wires to the
– Then continue to Step 4.
driven component.
• If:The voltage = 11.8 V.
• If:The wires are satisfactory.
– Then there is a short circuit in the laser wires or
– Then replace the driven component.
the laser. Examine the wires to the laser.
• If:The wires are satisfactory.
– Then replace the laser.
Event Code 654
Step 4: Turn the truck OFF. Then turn the truck ON UPPER CAMERA INTERFACE MODULE1 - OP-
again. TIONAL GENERAL PURPOSE DRIVER1 OPEN CIR-
• If:The event code continues. CUIT
– Then replace CIM1. All truck functions are enabled.
The GPD1 circuit has an open circuit.
Event Code 652 Step 1: Make sure that the GPD1 output is con-
nected to the load. Turn the truck OFF. Disconnect
UPPER CAMERA INTERFACE MODULE1 - OP- CA842 at CIM1. Check the continuity from CA842-1 to
TIONAL GENERAL PURPOSE DRIVER1 SHORTED CA842-13.
All truck functions are enabled. • If:There is an open circuit.
The general purpose output driver (GPD1) has a short – Then repair the circuit.
circuit at CIM1 CA842-1. • If:If there is continuity from CA842-1 to CA842-13.
Step 1: Make sure that the wires in the GPD1 circuit – Then replace CIM1.
do not have a short circuit. Turn the truck OFF. Discon-
nect the GPD1 output. Turn the truck ON. Monitor for
the event code. Event Code 655
• If:The event code logs again. UPPER CAMERA INTERFACE MODULE1 - OP-
– Then replace CIM1. TIONAL GENERAL PURPOSE DRIVER2 OPEN CIR-
• If:The event code does not log again. CUIT
– Then continue to Step 2. All truck functions are enabled.
Step 2: Check for a short circuit in the wires to the The GPD2 circuit has an open circuit.
driven component. Step 1: Make sure that the GPD2 output is con-
• If:The wires are satisfactory. nected to the load. Turn the truck OFF. Disconnect
CA842 at CIM1. Check the continuity from CA842-2 to
– Then replace the driven component. CA842-13.
• If:There is an open circuit.
Event Code 653 – Then repair the circuit.
UPPER CAMERA INTERFACE MODULE1 - OP- • If:There is continuity from CA842-2 to CA842-13.
TIONAL GENERAL PURPOSE DRIVER2 SHORTED – Then replace CIM1.
All truck functions are enabled.

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Event Code 656

Event Code 656 Event Code 657

UPPER CAMERA INTERFACE MODULE1 - OP- UPPER CAMERA INTERFACE MODULE1 - OP-
TIONAL GENERAL PURPOSE DRIVER1 HIGH CUR- TIONAL GENERAL PURPOSE DRIVER2 HIGH CUR-
RENT RENT
All truck functions are enabled. All truck functions are enabled.
The GPD1 circuit is drawing too much current (more GPD2 circuit is drawing too much current (more than 2
than 2 amps). amps).
Step 1: Turn the truck OFF. Disconnect the green/ Step 1: Turn the truck OFF. Disconnect the green/
white wire from GPD1 at the load. Turn the truck ON. white wire from GPD2 at the load. Turn the truck ON.
Monitor the event code. Monitor the event code.
• If:The event code changes to open circuit (Event • If:The event code changes to open circuit (Event
Code 654). Code 655).
– Then there is a short circuit in the load or the pos- – Then there is a short circuit in the load or the pos-
itive circuit to the load. Continue to Step 2. itive circuit to the load. Continue to Step 2.
• If:The event code continues. • If:The event code continues.
– Then there is a short circuit internal to CIM1 or – Then there is a short circuit internal to CIM1 or
the green/white wire from CIM1 to the load. Con- the green/white wire from CIM1 to the load. Con-
tinue to Step 3. tinue to Step 3.
Step 2: Turn the truck OFF. Check the resistance Step 2: Turn the truck OFF. Check the resistance
across the load from the positive terminal to the nega- across the load from the positive terminal to the nega-
tive terminal. tive terminal.
 The correct resistance ≥ 18 Ω.  The correct resistance ≥ 18 Ω .
• If:There is a short circuit. • If:There is a short circuit.
– Then replace the driven component. – Then replace the driven component.
• If:The resistance > 18 Ω. • If:The resistance > 18 Ω.
– Then check for a short circuit in the red/white wire – Then check for a short circuit in the red/white wire
from the load to CA842-13. Make the necessary from the load to CA842-13. Make the necessary
repairs or replacements. repairs or replacements.
Step 3: Turn the truck OFF. Disconnect the green/ Step 3: Keep the truck OFF. Disconnect the green/
white wire from CIM1 CA842-1. Turn the truck ON. white wire from CIM1 CA842-2. Turn the truck ON.
Monitor the event code. Monitor the event code.
• If:The event code changes to open circuit (Event • If:The event code changes to open circuit (Event
Code 654). Code 655).
– Then there is a short circuit in the green/white – Then there is a short circuit in the green/white
wire. Make the necessary repairs or replace- wire. Make the necessary repairs or replace-
ments. ments.
• If:The event code continues. • If:The event code continues.
– Then examine CA842 for damage or a short cir- – Then examine CA842 for damage or a short cir-
cuit. cuit.
• If:There is no short circuit or damage to CA842. • If:There is no short circuit or damage to CA842.
– Then replace CIM1. – Then replace CIM1.

Event Code 658

UPPER CAMERA INTERFACE MODULE1 - INVALID
EVENT REPORTED
All truck functions are enabled.

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Event Code 665

The event code is not specified in the truck code. Con- • If:The resistance = 60 Ω and the event code con-
sult the factory. tinues.
– Then replace CIM2.
Event Code 665
LOWER CAMERA INTERFACE MODULE2 - CAN
LOST ACCESS 1 COMMUNICATIONS
All truck functions are enabled.
ACCESS 1 CAN bus communication with CIM 2
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 1 and CIM2 (lower camera interface module)
indicator lights.
• If:The indicator lights are OFF.
– Then there is no BNEG to the modules. This Fig. 149 24962
makes a load on the CAN bus and slows commu-
nications. Correct the BNEG problem.
Event Code 666
• If:The indicator lights are ON.
– Then continue to Step 2. LOWER CAMERA INTERFACE MODULE2 - CAN
LOST ACCESS 4 COMMUNICATIONS
Step 2: Turn the truck OFF. Examine the CAN wires
and connections. All truck functions are enabled.
CAN HIGH: Check the wire continuity from ACCESS 1 ACCESS 4 CAN bus communication with CIM 2
CA405-8 to the distribution panel CA205-1. Then stopped.
check the continuity from the distribution panel Step 1: Turn the truck ON. Check the status of the
CA204-3 to CIM2 CA895-5. ACCESS 1 and CIM2 (lower camera interface module)
CAN LOW: Check the wire continuity from ACCESS 1 indicator lights.
CA405-9 to the distribution panel CA205-12. Then • If:The indicator lights are OFF.
check the wire continuity from the distribution panel – Then there is no BNEG to the modules. This
from CA204-10 to CIM2 CA895-6. makes a load on the CAN bus and slows commu-
• If:There is damage to the wires, pins, or connec- nications. Correct the BNEG problem.
tors. • If:The indicator lights are ON.
– Then make the necessary repairs or replace- – Then continue to Step 2.
ments.
Step 2: Turn the truck OFF. Examine the CAN wires
• If:There is no damage to the wires, pins, or connec- and connections.
tors.
CAN HIGH: Check the wire continuity from ACCESS 1
– Then continue to Step 3. CA405-8 to the distribution panel CA205-1. Then
Step 3: Keep the truck OFF. Measure the resistance check the continuity from the distribution panel
between CIM2 CA895-5 and CA895-6. CA204-3 to CIM1 CA895-5.
 The correct resistance = 60 Ω. CAN LOW: Check the wire continuity from ACCESS 1
If:The resistance = 0 Ω.
CA405-9 to the distribution panel CA205-12. Then
•
check the wire continuity from the distribution panel
– Then a there is a short circuit between CAN from CA204-10 to CIM2 CA895-6.
HIGH and CAN LOW. Examine the related wires,
• If:There is damage to the wires, pins, or connec-
connectors, and fuses. Make the necessary re-
tors.
pairs or replacements.
– Then make the necessary repairs or replace-
• If:The resistance ≠ 60 Ω. ments.
– Then there is a problem in the wires or connec- • If:There is no damage to the wires, pins, or connec-
tions between CIM and CA204. Make the neces- tors.
sary repairs or replacements.

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Event Code 667

– Then continue to Step 3. Event Code 668

Step 3: Keep the truck OFF. Measure the resistance
between CIM2 CA895-5 and CA895-6. LOWER CAMERA INTERFACE MODULE2 - FRAM
 The correct resistance ≈ 60 Ω. EVENT HISTORY LOST
All truck functions are enabled.
• If:The resistance = 0 Ω .
The event code history was not found.
– Then a there is a short circuit between CAN
Step 1: Turn the truck OFF. Then turn the truck ON
HIGH and CAN LOW. Examine the related wires,
again.
connectors, and fuses. Make the necessary re-
pairs or replacements. • If:The event code continues.
• If:The resistance is not ≈ 60 Ω. – Then replace CIM2.

– Then there is a problem in the wires or connec-

tions between CIM2 and CA204-3 or CA204-10. Event Code 669
Also check the wires and connections from
LOWER CAMERA INTERFACE MODULE2- HOUR
CA205-9 to CA412-1 and from CA205-4 and
METER MEMORY CORRUPT
CA412-2. Make the necessary repairs or replace-
ments. There is an hour meter memory error.

If:The resistance = 60 Ω and the event code con-

Step 1: Turn the truck OFF. Then turn the truck ON
•
again.
tinues.
• If:The event code continues.
– Then replace CIM2.
– Then replace CIM2.

Event Code 670

LOWER CAMERA INTERFACE MODULE2 - IN-
VALID CALIBRATION VALUE
All truck functions are enabled.
Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If:The event code continues.
– Then calibrate the truck.
• If:The event code continues.
– Then replace CIM2.

Fig. 150 24967

Event Code 671
LOWER CAMERA INTERFACE MODULE2 - LOW IN-
Event Code 667 PUT VOLTAGE
All truck functions are enabled.
LOWER CAMERA INTERFACE MODULE2 - FRAM
CIM2 received the incorrect battery voltage (low).
ERROR
Step 1: Check the battery charge and the individual
All truck functions are enabled.
cell voltages.
CIM2 cannot to write to a memory location.
• If:The battery condition is not satisfactory.
Step 1: Turn the truck OFF. Then turn the truck ON
– Then make repairs or replacements as neces-
again.
sary.
• If:The event code continues.
• If:The battery is correctly charged and has the cor-
– Then replace CIM2. rect specifications.
– Then continue to Step 2.

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Event Code 672

Step 2: Turn the truck ON. Measure the voltage at Step 2: Turn the truck ON. Measure the voltage at
CIM2 CA895-13 and CA895-24. CIM2 CA895-13 and CA895-24.
• If:The voltage ≠ +BV. • If:The voltage ≠ +BV.
– Then continue to Step 3. – Then continue to Step 3.
• If:The voltage = +BV. • If:The voltage = +BV.
– Then replace CIM2. – Then replace CIM2.
Step 3: Turn the truck OFF. Check the continuity of Step 3: Turn the truck OFF. Check the continuity of
FU16. FU16.
• If:FU16 is bad. • If:FU16 is bad.
– Then replace FU16. – Then replace FU16.
• If:FU16 is satisfactory. • If:FU16 is satisfactory.
– Then continue to Step 4. – Then continue to Step 4.
Step 4: Turn the truck ON. Measure the voltage at Step 4: Turn the truck ON. Measure the voltage at
the distribution panel TP4 and known BNEG. the distribution panel TP4 and known BNEG.
• If:The voltage = +BV. • If:The voltage = +BV.
– Then find and correct the problem in the wires – Then find and correct the problem in the wires
and connections from the distribution panel and connections from the distribution panel
CA202-9 to CIM2 CA895-13 and from CA202-10 CA202-9 to CIM2 CA895-13 and from CA202-10
to CIM2 CA952-24. to CIM2 CA895-24.
• If:The voltage ≠ +BV at TP4. • If:The voltage ≠ +BV at TP4.
– Then find and correct the power problem at the – Then find and correct the power problem at the
distribution panel or replace the distribution distribution panel or replace the distribution
panel. panel.

Fig. 151 24968 Fig. 152 24968

Event Code 672 Event Code 673

LOWER CAMERA INTERFACE MODULE2 - HIGH LOWER CAMERA INTERFACE MODULE2 - INTER-
INPUT VOLTAGE NAL 5 V SUPPLY OUT OF RANGE
All truck functions are enabled. All truck functions are enabled.
CIM2 received the incorrect battery voltage (high). CIM2 has an internal 5 V supply signal that is out of
Step 1: Check the battery charge and the individual range.
cell conditions. Step 1: Turn the truck OFF. Then turn the truck ON
• If:The battery condition is not satisfactory. again.
– Then make repairs or replacements as neces- • If:The event code continues.
sary. – Then replace CIM2.
• If:The battery is correctly charged and has the cor-
rect specifications.
– Then continue to Step 2.

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Event Code 674

Event Code 674 • If:The voltage is much < 11.8 V.

– Then continue to Step 4.
LOWER CAMERA INTERFACE MODULE2 - 12 V
• If:The voltage = 11.8 V.
SUPPLY OUT OF RANGE
– Then there is a short circuit in the camera wires
All truck functions are enabled.
or the camera. Examine the wires to the camera.
CIM2 has a 12 V supply signal that is out of range.
• If:The wires are satisfactory.
Step 1: Turn the truck ON. Measure the voltage at
– Then replace the camera.
CIM2 CA895-17 and CA895-24.
Step 4: Turn the truck OFF. Then turn the truck ON
 The correct voltage ≈ 11.5 V.
again.
• If:The voltage is < 10.8 V.
• If:The event code continues.
– Then measure the voltage at CA895-13.
– Then replace CIM2.
• If:The voltage = +BV at CA895-13.
– Then replace CIM2.

Fig. 154 24970

Event Code 676

Fig. 153 24969 LOWER CAMERA INTERFACE MODULE2 - LASER
12 V POWER SUPPLY OUT OF RANGE
Event Code 675 All truck functions are enabled.
CIM1 has a laser power supply voltage that is out of
UPPER CAMERA INTERFACE MODULE2 - CAM-
range.
ERA POWER SUPPLY OUT OF RANGE
Step 1: Turn the truck ON. Check the status of the
All truck functions are enabled.
CIM2 indicator light. Make sure that the laser is cor-
CIM2 has a camera power supply voltage that is out of rectly connected.
range.
• If:The module is ON and connected correctly.
Step 1: Turn the truck ON. Check the status of the
– Then continue to Step 2.
CIM2 module indicator light. Make sure that the cam-
era is correctly connected. • If:The module is not ON or laser is not connected
correctly.
• If:The module is ON and connected correctly.
– Then correct power or connection problem.
– Then continue to Step 2.
Step 2: Keep the truck ON. Measure the voltage at
• If:The module is not ON or laser is not connected
CIM2 CA895-27 and CA895-25.
correctly.
 The correct voltage ≈ 11.8 V.
– Then correct power or connection problem.
• If:The voltage = 11.8 V.
Step 2: Keep the truck ON. Measure the voltage at
CIM2 CA895-27 and CA895-25. – Then continue to Step 4.
 The correct voltage ≈ 11.8 V. • If:The voltage is much < 11.8 V.
• If:The voltage = 11.8 V. – Then continue to Step 3.
– Then continue to Step 3. Step 3: Keep the truck OFF. Disconnect the laser.
Turn the truck ON. Then repeat Step 2.
• If:The voltage is much < 11.8 V.
• If:The voltage is much < 11.8 V.
– Then continue to Step 3.
– Then continue to Step 4.
Step 3: Turn the truck OFF. Disconnect the camera.
Turn the truck ON. Then repeat to Step 2. • If:The voltage = 11.8 V.

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Event Code 677

– Then there is a short circuit in the laser wires or • If:The event code logs again.
the laser. Examine the wires to the laser. – Then replace CIM2.
• If:The wires are satisfactory. • If:The event code does not log again.
– Then replace the laser. – Then check for a short circuit in the wires to the
Step 4: Turn the truck OFF. Then turn the truck ON driven component.
again. • If:The wires are satisfactory.
• If:The event code continues. – Then replace the driven component.
– Then replace CIM2.
Event Code 679
LOWER CAMERA INTERFACE MODULE2 - OP-
TIONAL GENERAL PURPOSE DRIVER1 OPEN CIR-
CUIT
All truck functions are enabled.
The GPD1 circuit has an open circuit.
Fig. 155 24971 Step 1: Make sure that the GPD1 output is con-
nected to the load. Turn the truck OFF. Disconnect
Event Code 677 CA895 at CIM2. Check the continuity from CA895-1 to
CA895-13.
LOWER CAMERA INTERFACE MODULE2 - OP-
• If:There is an open circuit.
TIONAL GENERAL PURPOSE DRIVE1 SHORTED
– Then repair the circuit.
All truck functions are enabled.
• If:There is continuity from CA895-1 to CA895-13.
The general purpose output driver (GPD1) has a short
circuit at CIM2 CA895-1. – Then replace CIM2.
Step 1: Make sure that the wires in the GPD1 circuit
do not have a short circuit. Turn the truck OFF. Discon- Event Code 680
nect the GPD1 output. Turn the truck ON. Monitor for
LOWER CAMERA INTERFACE MODULE2 - OP-
the event code.
TIONAL GENERAL PURPOSE DRIVER2 OPEN CIR-
• If:The event code logs again. CUIT
– Then replace CIM2. All truck functions are enabled.
• If:The event code does not log again. The GPD2 circuit has an open circuit.
– Then check for a short circuit in the wires to the Step 1: Make sure that the GPD2 output is con-
driven component. nected to the load. Turn the truck OFF. Disconnect
• If:The wires are satisfactory. CA895 at CIM2. Check the continuity from CA895-2 to
– Then replace the driven component. CA895-13.
• If:There is an open circuit.
Event Code 678 – Then repair the circuit.
• If:There is continuity from CA895-2 to CA895-13.
LOWER CAMERA INTERFACE MODULE2 - OP-
TIONAL GENERAL PURPOSE DRIVER2 SHORTED – Then replace CIM2.
All truck functions are enabled.
The general purpose output driver (GPD2) has a short
Event Code 681
circuit at CIM2 CA895-2. LOWER CAMERA INTERFACE MODULE2 - OP-
Step 1: Make sure that the wires in the GPD2 circuit TIONAL GENERAL PURPOSE DRIVER 1 HIGH
do not have a short circuit. Turn the truck OFF. Discon- CURRENT
nect the GPD2 output. Turn the truck ON. Monitor the All truck functions are enabled.
event code.
The GPD1 circuit is drawing too much current (> 2
amps).

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Event Code 682

Step 1: Turn the truck OFF. Disconnect the green/ – Then there is a short circuit in the load or the pos-
white wire from GPD1 at the load. Turn the truck ON. itive circuit to the load. Continue to Step 2.
Monitor the event code. • If:The event code continues.
• If:The event code changes to open circuit (Event – Then there is a short circuit internal to CIM2 or
Code 679). the green/white wire from CIM2 to the load. Con-
– Then there is a short circuit in the load or the pos- tinue to Step 3.
itive circuit to the load. Continue to Step 2. Step 2: Keep the truck OFF. Check the resistance
• If:The event code continues. across the load from the positive terminal to the nega-
– Then there is a short circuit internal to CIM2 or tive terminal.
the green/white wire from CIM2 to the load. Con-  The correct resistance ≥ 18 Ω.
tinue to Step 3. • If:There is a short circuit.
Step 2: Keep the truck OFF. Check the resistance – Then replace the driven component.
across the load from the positive terminal to the nega-
tive terminal. • If:The resistance ≥ 18 Ω.
 The correct resistance ≥ 18 Ω. – Then check for a short circuit in the red/white wire
from the load to CA842-13. Make the necessary
• If:There is a short circuit.
repairs or replacements.
– Then replace the driven component.
Step 3: Keep the truck OFF. Disconnect the green/
• If:The resistance ≥ 18 Ω . white wire from CIM1 CA842-2. Turn the truck ON.
– Then check for a short circuit in the red/white wire Monitor the event code.
from the load to CA895-13. Make the necessary • If:The event code changes to open circuit (Event
repairs or replacements. Code 655).
Step 3: Keep the truck OFF. Disconnect the green/ – Then there is a short circuit in the green/white
white wire from CIM2 CA895-1. Turn the truck ON. wire. Make the necessary repairs or replace-
Monitor the event code. ments.
• If:The event code changes to open circuit (Event • If:The event code continues.
Code 679). – Then examine CA895 for damage or a short cir-
– Then there is a short circuit in the green/white cuit.
wire. Make the necessary repairs or replace- • If:There is no short circuit or damage to CA895.
ments.
– Then replace CIM2.
• If:The event code continues.
– Then examine CA895 for damage or a short cir- Event Code 683
cuit.
• If:There is no short circuit or damage to CA895. LOWER CAMERA INTERFACE MODULE2 - IN-
– Then replace CIM2. VALID EVENT REPORTED
All truck functions are enabled.
Event Code 682 The event code is not specified in the truck code.
Consult the factory.
LOWER CAMERA INTERFACE MODULE2 - OP-
TIONAL GENERAL PURPOSE DRIVER2 HIGH CUR- Event Code 700
RENT
All truck functions are enabled. ACCESS 7 MODULE FRAM ERROR
The GPD2 circuit is drawing too much current (> 2 All truck functions are enabled.
amps). ACCESS 7 cannot to write a memory location.
Step 1: Turn the truck OFF. Disconnect the green/ Step 1: Turn the truck OFF. Then turn the truck ON
white wire from GPD2 at the load. Turn the truck ON. again.
Monitor the event code. • If: The event code continues.
• If:The event code changes to open circuit (Event – Then replace ACCESS 7.
Code 680).

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Event Code 701

Event Code 701 Event Code 705

ACCESS 7 MODULE FRAM EVENT HISTORY ER- ACCESS 7 MODULE HIGH INPUT VOLTAGE
ROR All truck functions are disabled.
All truck functions are enabled. ACCESS 7 received the incorrect battery voltage
The event code history was not found. (high).
Step 1: Turn the truck OFF. Then turn the truck ON Step 1: Check for the correct battery voltage. Check
again. the condition of the battery.
• If: The event code continues. • If: The voltage is incorrect or repairs are necessary.
– Then replace ACCESS 7. – Then correct, repair, or replace the battery.
• If: The battery is satisfactory and the event code
Event Code 702 continues.
– Then replace ACCESS 7.
ACCESS 7 MODULE HOUR METER MEMORY COR-
RUPT
All truck functions are enabled.
Event Code 706
There is an hour meter memory error. ACCESS 7 CAN COMMUNICATION ERROR WITH
Step 1: Turn the truck OFF. Then turn the truck ON ACCESS 1
again. All truck functions are disabled. ED1 is energized.
• If: The event code continues. ACCESS 7 CAN bus communication with ACCESS 1
– Then replace ACCESS 7. stopped.
Step 1: Turn the truck ON. Check the status of the
Event Code 703 ACCESS 7 indicator light.
• If: The ACCESS 7 indicator light is ON.
ACCESS 7 MODULE INVALID CALIBRATION – Then continue to Step 3.
All truck functions are enabled. • If: The ACCESS 7 indicator light is OFF.
ACCESS 7 lost calibration. – Then continue to Step 2.
Step 1: Turn the truck OFF. Then turn the truck ON Step 2: Measure the power input voltage at ACCESS
again. 7 CA837-16 and CA837-9.
• If: The event code continues. • If: The voltage = +BV.
– Then use the CALIBRATION MENU to calibrate – Then replace ACCESS 7.
the truck.
• If: The voltage = +BV.
• If: The event code continues.
– Then continue to Step 3.
– Then replace ACCESS 7.
Step 3: Turn the truck OFF. Measure the resistance
from CA837-2 to CA837-1.
Event Code 704  The correct resistance ≈ 60 Ω.
ACCESS 7 MODULE LOW INPUT VOLTAGE • If: The resistance is not ≈ 60 Ω.
The reach, tilt, and sideshift functions are disabled. – Then continue to Step 4.
ACCESS 7 received the incorrect battery voltage (low). • If: The resistance ≈ 60 Ω.
Step 1: Check for the correct battery voltage. Check – Then replace ACCESS 7.
the condition of the battery. Step 4: Keep the truck OFF. Check the wire continu-
• If: The voltage is incorrect or repairs are necessary. ity.
– Then correct, repair, or replace the battery. CAN HIGH: Check the continuity from CA837-2
through the mast cables to CA204-5. Then check from
• If: The battery is satisfactory and the event code
CA205-1 to CA405-8.
continues.
– Then replace ACCESS 7.

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Event Code 707

CAN LOW: Check the continuity from CA837-1 through

the mast cables to CA204-8. Then check from
CA205-12 to CA405-9.
• If: There is damage to the wires or connectors.
– Then make the necessary repairs or replace-
ments.

Event Code 707

ACCESS 7 CAN COMMUNICATION ERROR WITH
ACCESS 4
All truck functions are disabled.
ACCESS 7 CAN bus communication with ACCESS 4
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 7 indicator light.
• If: The ACCESS 7 indicator light is ON.
– Then continue to Step 3.
• If: The ACCESS 7 indicator light is OFF.
– Then continue to Step 2.
Step 2: Then measure the power input voltage to
ACCESS 7 at CA895-13 and CA895-24.
• If: The voltage = +BV.
– Then replace ACCESS 7.
• If: The voltage ≠ BV.
– Then continue to Step 3. Fig. 156 (24972)
Step 3: Turn the truck OFF. Measure the resistance
from CA837-2 to CA837-1. Event Code 708
 The correct resistance ≈ 60 Ω
• If: The resistance is not ≈ 60 Ω. ACCESS 7 REACH SOLENOID (SVR) DRIVER
OVER CURRENT
– Then continue to Step 4.
The reach and retract functions are disabled.
• If: The resistance≈ 60 Ω.
The SVR driver output has a short circuit to +BV.
– Then replace ACCESS 7.
Step 1: Turn the truck OFF. Disconnect the green/
Step 4: Keep the truck OFF. Check the wire continu-
white wire from SVR. Turn the truck ON. Monitor the
ity.
event code.
CAN HIGH: Check the continuity from CA837-2
• If: The event code changes to open circuit (Event
through the mast cables to CA204-5. Then check from
Code 804).
CA205-4 to CA412-2.
– Then there is a short circuit in SVR or the positive
CAN LOW: Check the continuity from CA837-1 through
circuit to SVR. Continue to Step 2.
the mast cables to CA204-8. Then check from
CA205-9 to CA412-1. • If: The event code continues.
• If: There is damage to the wires or connectors. – Then there is a short circuit internal to ACCESS 7
or the green/white wire from ACCESS 7 to SVR.
– Then make the necessary repairs or replace-
Continue to Step 3.
ments.
Step 2: Keep the truck OFF. Check the resistance
across SVR from the positive terminal to the negative
terminal.
 The correct resistance ≈ 30 Ω.

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Event Code 709

• If: The resistance is close to 0 Ω. • If: The event code continues.

– Then replace SVR. – Then there is a short circuit internal to ACCESS 7
• If: The resistance≈ 30 Ω. or the green/white wire from ACCESS 7 to SVS.
Continue to Step 3.
– Then check for a short circuit in the red/white wire
from SVR to CA837-16. Make the necessary re- Step 2: Keep the truck OFF. Check the resistance
pairs or replacements. across SVR from the positive terminal to the negative
terminal.
Step 3: Keep the truck OFF. Disconnect the green/
 The correct resistance ≈ 30 Ω.
white wire ACCESS 7 CA837-23. Turn the truck ON.
Monitor the event code. • If: The resistance is close to 0 Ω.
• If: The event code changes to open circuit (Event – Then replace SVR.
Code 804). • If: The resistance ≈ 30 Ω.
– Then there is a short circuit in the green/white – Then check for a short circuit in the red/white wire
wire. Make the necessary repairs or replace- from SVR to CA837-16. Make the necessary re-
ments. pairs or replacements.
• If: The event code continues. Step 3: Keep the truck OFF. Disconnect the green/
– Then examine CA837 for damage or a short cir- white wire ACCESS 7 CA837-22. Turn the truck ON.
cuit. Monitor the event code.
• If: There is no short circuit or damage to CA837. • If: The event code changes to open circuit (Event
Code 806).
– Then replace ACCESS 7.
– Then there is a short circuit in the green/white
wire. Make the necessary repairs or replace-
ments.
• If: The event code continues.
– Then examine CA837 for damage or a short cir-
cuit.
• If: There is no short circuit or damage to CA837.
– Then replace ACCESS 7.

Fig. 157 (24973)

Event Code 709

ACCESS 7 SIDESHIFT SOLENOID (SVS) DRIVER
OVER CURRENT
The sideshift function is disabled.
The SVS driver output has a short circuit to +BV.
Step 1: Turn the truck OFF. Disconnect the green/
white wire from SVS. Turn the truck ON. Monitor the
event code.
• If: The event code changes to open circuit (Event
Code 806). Fig. 158 (24974)

– Then there is a short circuit in SVS or the positive

circuit to SVS. Continue to Step 2.

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Event Code 710

Event Code 710

ACCESS 7 TILT SOLENOID (SVT) DRIVER OVER
CURRENT
The tilt function is disabled.
The SVT driver output has a short circuit to +BV.
Step 1: Turn the truck OFF. Disconnect the green/
white wire from SVT. Turn the truck ON. Monitor the
event code.
• If: The event code changes to open circuit (Event
Code 807).
– Then there is a short circuit in SVT or the positive
circuit to SVT. Continue to Step 2.
• If: The event code continues.
– Then there is a short circuit internal to ACCESS
7 or the green/white wire from ACCESS 7 to SVT. Fig. 159 (24975)
Continue to Step 3.
Step 2: Keep the truck OFF. Check the resistance Event Code 711
across SVT from the positive terminal to the negative
terminal. ACCESS 7 PVC1 COIL DRIVER OVER CURRENT
 The correct resistance ≈ 30 Ω. Express Lower™ is disabled.
• If: The resistance is close to 0 Ω. The PVC1 driver output has a short circuit to +BV.
– Then replace SVT. Step 1: Turn the truck OFF. Disconnect the green/
• If: The resistance ≈ 30 Ω. white wire from PVC1. Turn the truck ON. Monitor the
– Then check for a short circuit in the red/white wire event code.
from SVT to CA837-16. Make the necessary re- • If: The event code changes to open circuit (Event
pairs or replacements. Code 725).
Step 3: Keep the truck OFF. Disconnect the green/ – Then there is a short circuit. Continue to Step 2.
white wire ACCESS 7 CA837-21. Turn the truck ON. • If: The event code continues.
Monitor the event code.
– Then there is a short circuit internal to ACCESS 7
• If: The event code changes to open circuit (Event or the green/white wire from ACCESS 7 to PVC1.
Code 807). Continue to Step 3.
– Then there is a short circuit in the green/white Step 2: Keep the truck OFF. Check the resistance
wire. Repair or replace the wire. across PVC1 from the positive terminal to the negative
• If: The event code continues. terminal.
– Then examine CA837 for damage or a short cir-  The correct resistance ≈ 30 Ω.
cuit. • If: The resistance is close to 0 Ω.
• If: There is no short circuit or damage to CA837. – Then replace PVC1.
– Then replace ACCESS 7. • If: The resistance ≈ 30 Ω.
– Then check for a short circuit in the red/white wire
from PVC1 to CA837-20. Make the necessary re-
pairs or replacements.
Step 3: Keep the truck OFF. Disconnect the green/
white wire ACCESS 7 CA837-20. Turn the truck ON.
Monitor the event code.
• If: The event code changes to open circuit (Event
Code 725).

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Event Code 712

– Then there is a short circuit in the green/white

wire. Repair or replace the wire.
• If: The event code continues.
– Then examine CA837 for damage or a short cir-
cuit.
• If: There is no short circuit or damage to CA837.
– Then replace ACCESS 7.

Event Code 712

ACCESS 7 LOAD SENSE HEATER DRIVER OVER
CURRENT (F/C TRUCKS ONLY)
Fig. 160 (24976)
The LS heater is disabled.
The RES19 (ECR2 Heater) driver output has a short
circuit to +BV.
Event Code 713
Step 1: Turn the truck OFF. Disconnect the green/ ACCESS 7 OPTION/SPARE LS DRIVER OVER CUR-
white wire from RES19. Turn the truck ON. Monitor the RENT
event code. The spare component is disabled.
• If: The event code changes to open circuit. The spare LS driver output has a short circuit to +BV.
– Then there is a short circuit in RES19 or the pos- Step 1: Turn the truck OFF. Disconnect the green/
itive circuit to RES19. Continue to Step 2 white wire from the spare LS component. Turn the truck
• If: The event code continues. ON. Monitor the event code.
– Then there is a short circuit internal to ACCESS 7 • If: The event code changes to open circuit.
or the green/white wire from ACCESS 7 to – Then there is a short circuit in the spare compo-
RES19. Continue to Step 3. nent or the positive circuit. Continue to Step 2.
Step 2: Keep the truck OFF. Check the resistance • If: The event code continues.
across RES19 from the positive terminal to the nega-
– Then there is a short circuit internal to ACCESS 7
tive terminal.
or the green/white wire from ACCESS 7 to the
 The correct resistance ≈ 173 Ω.
spare component. Continue to Step 3.
• If: The resistance is close to 0 Ω.
Step 2: Keep the truck OFF. Check the resistance
– Then replace RES19. across spare component from the positive terminal to
• If: The resistance ≈ 173 Ω. the negative terminal.
– Then check for a short circuit in the red/white wire • If: There is a short circuit.
from RES19 to CA837-16. Repair or replace the – Then replace the spare component.
wire.
• If: The resistance is correct.
Step 3: Keep the truck OFF. Disconnect the green/
– Then check for a short circuit in the red/white wire
white wire ACCESS 7 CA837-19. Turn the truck ON.
to CA837-16. Make the necessary repairs or re-
Monitor the event code.
placements.
• If: The event code changes to open circuit.
Step 3: Keep the truck OFF. Disconnect the green/
– Then there is a short circuit in the green/white white wire ACCESS 7 CA837-18. Turn the truck ON.
wire. Make the necessary repairs or replace- Monitor the event code.
ments.
• If: The event code changes to open circuit.
• If: The event code continues.
– Then there is a short circuit in the green/white
– Then examine CA837 for damage or a short cir- wire. Make the necessary repairs or replace-
cuit. ments.
• If: There is no short circuit or damage to CA837. • If: The event code continues.
– Then replace ACCESS 7. – Then examine CA837 for damage or a short cir-
cuit.

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Event Code 714

• If: There is no short circuit or damage to CA837. Step 1: With the truck ON and ED1 closed, measure
– Then replace ACCESS 7. the voltage at ACCESS 7 CA837-16 and CA837-23.
• If: The voltage = BNEG.
Event Code 714 – Then continue to Step 2.
Step 2: Turn the truck OFF. Disconnect the green/
ACCESS 7 OPTION/SPARE LS DRIVER OVER CUR- white wire at CA837-23. Turn the truck ON.
RENT
• If: The event code continues.
The spare component is disabled.
– Then the internal SVR driver has a short circuit.
The spare LS driver output has a short circuit to +BV. Replace ACCESS 7.
Step 1: Turn the truck OFF. Disconnect the green/ • If: The event code does not continue. The voltage
white wire from the spare LS component. Turn the truck
≠ BNEG at CA837-16 and CA837-23.
ON. Monitor the event code.
– The wire has a short circuit to BNEG. Make the
• If: The event code changes to open circuit.
necessary repairs or replacements.
– Then there is a short circuit in the spare compo-
nent or the positive circuit. Continue to Step 2.
• If: The event code continues.
– Then there is a short circuit internal to ACCESS 7
or the green/white wire from ACCESS 7 to the
spare component. Continue to Step 3.
Step 2: Keep the truck OFF. Check the resistance
across spare component from the positive terminal to
the negative terminal.
• If: There is a short circuit.
– Then replace the spare component
• If: The resistance is correct.
– Then check for a short circuit in the red/white wire Fig. 161 (24973)
to CA837-16. Make the necessary repairs or re-
placements. Event Code 716
Step 3: Keep the truck OFF. Disconnect the green/
ACCESS 7 SIDESHIFT SOLENOID (SVS) DRIVER
white wire ACCESS 7 CA837-17. Turn the truck ON.
SHORTED
Monitor the event code.
The sideshift function is disabled.
• If: The event code changes to open circuit.
The SVS driver output has a short circuit internal to
– Then there is a short circuit in the green/white
ACCESS 7. SVS has power when it should be OFF.
wire. Make the necessary repairs or replace-
ments. Step 1: With the truck ON and ED1 closed, measure
the voltage at ACCESS 7 CA837-16 and CA837-22.
• If: The event code continues.
• If: The voltage = BNEG.
– Then examine CA837 for damage or a short cir-
cuit. – Then continue to Step 2.
• If: There is no short circuit or damage to CA837. Step 2: Turn the truck OFF. Disconnect the green/
white wire at CA837-22. Turn the truck ON.
– Then replace ACCESS 7.
• If: The event code continues.
Event Code 715 – Then the internal SVS driver has a short circuit.
Replace ACCESS 7.
ACCESS 7 REACH SOLENIOD (SVR) DRIVER • If: The event code does not continue. The voltage
SHORTED ≠ BNEG at ACCESS 7 CA837-16 and CA837-22.
The reach and retract functions are disabled. – The wire has a short circuit to BNEG. Make the
The SVR driver output has a short circuit internal to necessary repairs or replacements.
ACCESS 7. SVR has power when it should be OFF.

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Event Code 717

Fig. 162 (24974) Fig. 163 24975

Event Code 717 Event Code 718

ACCESS 7 TILT SOLENOID (SVT) DRIVER ACCESS 7 PVC1 SOLENOID DRIVER SHORTED
SHORTED Express Lower™ is disabled.
The tilt function is disabled. The PVC1 driver output has a short circuit internal to
The SVT driver output has a short circuit internal to ACCESS 7. PVC1 has power when it should be OFF.
ACCESS 7. SVT has power when it should be OFF. Step 1: With the truck ON and ED1 closed, measure
Step 1: With the truck ON and ED1 closed, measure the voltage at CA837-20.
the voltage at ACCESS 7 CA837-16 and CA837-21. • If: The voltage = BNEG.
• If: The voltage = BNEG. – Then continue to Step 2.
– Then continue to Step 2. Step 2: Turn the truck OFF. Disconnect the green/
Step 2: Turn the truck OFF. Disconnect the green/ white wire at CA837-20. Turn the truck ON.
white wire at CA837-21. Turn the truck ON. • If: The event code continues.
• If: The event code continues. – Then the internal PVC1 driver has a short circuit.
– Then the internal SVT driver has a short circuit. Replace ACCESS 7.
Replace ACCESS 7. • If: BNEG is now present at ACCESS 7 CA837-20.
• If: The event code does not continue. The voltage – Then the wire to BNEG has a short circuit. Make
≠ BNEG at ACCESS 7 CA837-16 and CA837-21. the necessary repairs or replacements.
– The wire has a short circuit to BNEG. Make the
necessary repairs or replacements. Event Code 719
ACCESS 7 LOAD SENSE HEATER (F/C TRUCKS
ONLY) DRIVER SHORTED
The LS heater is disabled.
The LS heater output has a short circuit internal to
ACCESS 7. The LS heater has power when it should
be OFF.
Step 1: With the truck ON and ED1 closed, measure
the voltage at ACCESS 7 CA837-16 and CA837-19.
• If: The voltage = BNEG.
– Then continue to Step 2.

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Event Code 720

Step 2: Turn the truck OFF. Disconnect the green/ Step 1: With the truck ON and ED1 closed, measure
white wire at CA837-19. Turn the truck ON. the voltage at ACCESS 7 CA837-16 and CA837-17.
• If: The event code continues. • If: The voltage = BNEG.
– Then the internal LS heater driver has a short cir- – Then continue to Step 2.
cuit. Replace ACCESS 7. Step 2: Turn the truck OFF. Disconnect the green/
• If: The event code does not continue. The voltage white wire at CA837-17. Turn the truck ON.
≠ BNEG at ACCESS 7 CA837-16 and CA837-19. • If: The event code continues.
– The wire has a short circuit to BNEG. Make the – Then the internal LS driver has a short circuit. Re-
necessary repairs or replacements. place ACCESS 7.
• If: The event code does not continue. The voltage
≠ BNEG at ACCESS 7 CA837-16 and CA837-17.
– The wire has a short circuit to BNEG. Make the
necessary repairs or replacements.

Event Code 722

ACCESS 7 REACH SOLENOID (SVR) DRIVER
OPEN CIRCUIT
The raise and lower functions are disabled.
Fig. 164 (24976)
There is an open circuit in the SVR coil or the related
wires.
Event Code 720 ACCESS 7 supplies a constant positive voltage to the
ACCESS 7 OPTION/SPARE LS DRIVER SHORTED coil and supplies negative voltage in relation to the
The spare component is disabled. command.
The LS driver output has a short circuit internal to Step 1: Turn the truck ON. Measure the voltage from
ACCESS 7. The spare component has power when it BNEG to each side of SVR.
should be OFF.  The correct voltage = +BV on each side of the
coil.
Step 1: With the truck ON and ED1 closed, measure
the voltage at ACCESS 7 CA837-16 and CA837-18. • If: The voltage ≠ +BV at SVR.
• If: The voltage = BNEG. – Then continue to Step 2.
– Then continue to Step 2. • If: The voltage = +BV on only one side of SVR.
Step 2: Turn the truck OFF. Disconnect the green/ – Then the open circuit is in SVR. Replace SVR.
white wire at CA837-18. Turn the truck ON. • If: The voltage = +BV on both sides of SVR.
• If: The event code continues. – Then continue to Step 3.
– Then the internal LS driver has a short circuit. Re- Step 2: Keep the truck ON. Measure the voltage at
place ACCESS 7. ACCESS 7 CA837-16.
• If: The event code does not continue. The voltage • If: The voltage ≠ +BV.
≠ BNEG at ACCESS 7 CA837-16 and CA837-18. – Then check the +BV key input through the mast
– The wire has a short circuit to BNEG. Make the cables to CA201-12. Make the necessary repairs
necessary repairs or replacements. or replacements.
• If: The voltage = +BV.
Event Code 721 – Then repair or replace the wire from CA837-16 to
SVR.
ACCESS 7 OPTION/SPARE LS DRIVER SHORTED
Step 3: Keep the truck ON. Measure the voltage at
The spare component is disabled. CA837-23.
The LS driver output has a short circuit internal to  The correct voltage = +BV.
ACCESS 7. The spare component has power when it • If: The voltage = +BV.
should be OFF.

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Event Code 723

– Then continue to Step 4. Step 2: Keep the truck ON. Measure the voltage at
• If: The voltage ≠ +BV. ACCESS 7 CA837-16.
– Then repair or replace the wire from CA837-23 to • If: The voltage ≠ +BV.
SVR. – Then check the +BV key input through the mast
Step 4: Turn the truck OFF. Then turn the truck ON cables to CA201-12. Make the necessary repairs
again. Measure the voltage at CA837-23 while you use or replacements.
ANALYZER MENU/A3.7.1 to check the output. • If: The voltage = +BV.
 The voltage should decrease to 18-20 V. – Then repair or replace the wire from CA837-16 to
• If: The voltage stays at +BV. SVS.
– Then replace ACCESS 7. Step 3: Keep the truck ON. Measure the voltage at
CA837-22.
 The correct voltage = +BV.
• If: The voltage = +BV.
– Then continue to Step 4.
• If: The voltage ≠ +BV.
– Then repair or replace the wire from CA837-22 to
SVS.
Step 4: Turn the truck OFF. Then turn the truck ON
again. Measure the voltage at CA837-22 while you use
ANALYZER MENU/A3.7.2 to check the output.
 The voltage should decrease to 18-20 V.
• If: The voltage stays at +BV.
– Then replace ACCESS 7.

Fig. 165 (24977)

Event Code 723

ACCESS 7 SIDESHIFT SOLENOID (SVS) DRIVER
OPEN CIRCUIT
The raise and lower functions are disabled.
There is an open circuit in the SVS coil or the related
wires.
ACCESS 7 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of SVS.
 The correct voltage = +BV on each side of the
coil.
• If: The voltage ≠ +BV at SVS.
Fig. 166 (24978)
– Then continue to Step 2.
• If: The voltage = +BV on only one side of SVS.
– Then the open circuit is in SVS. Replace SVS.
• If: The voltage = +BV on both sides of SVS.
– Then continue to Step 3.

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Event Code 724

Event Code 724

ACCESS 7 TILT SOLENOID (SVT) DRIVER OPEN
CIRCUIT
There is an open circuit in the SVT coil or the related
wires.
ACCESS 7 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of SVT.
 The correct voltage = +BV on each side of the
coil.
• If: The voltage ≠ +BV at SVT.
– Then continue to Step 2.
• If: The voltage = +BV on only one side of SVT.
– Then the open circuit is in SVT. Replace SVT.
• If: The voltage = +BV on both sides of SVT.
– Then continue to Step 3. Fig. 167 (24979)

Step 2: Keep the truck ON. Measure the voltage at

ACCESS 7 CA837-16. Event Code 725
• If: The voltage ≠ +BV. ACCESS 7 HSL SOLENOID (PVC1) DRIVER OPEN
– Then check the +BV key input through the mast CIRCUIT
cables to CA201-12. Make the necessary repairs Express Lower ™ is disabled.
or replacements. There is an open circuit in the PVC1 coil or the related
• If: The voltage = +BV. wires.
– Then repair or replace the wire from CA837-16 to ACCESS 7 supplies a constant positive voltage to the
SVT. coil and supplies negative voltage in relation to the
Step 3: Keep the truck ON. Measure the voltage at command.
CA837-21. Step 1: Turn the truck ON. Measure the voltage from
 The correct voltage = +BV. BNEG to each side of PVC1.
• If: The voltage = +BV.  The correct voltage = +BV on each side of the
– Then continue to Step 4. coil.

• If: The voltage ≠ +BV. • If: The voltage ≠ +BV at PVC1.

– Then repair or replace the wire from CA837-21 to – Then continue to Step 2.
SVT. • If: The voltage = +BV on only one side of PVC1.
Step 4: Turn the truck OFF. Then turn the truck ON – Then the open circuit is in PVC1. Replace PVC1.
again. Measure the voltage at CA837-21 while you use • If: The voltage = +BV on both sides of PVC1.
ANALYZER MENU/A3.7.3 to check the output. – Then continue to Step 3.
 The voltage should decrease to 18-20 V.
Step 2: Keep the truck ON. Measure the voltage at
• If: The voltage stays at +BV. ACCESS 7 CA837-16.
– Then replace ACCESS 7.
• If: The voltage ≠ +BV.
– Then check the +BV key input through the mast
cables to CA201-12. Make the necessary repairs
or replacements.
• If: The voltage = +BV.

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Event Code 726

– Then repair or replace the wire from CA837-16 to Step 3: Keep the truck ON. Measure the voltage at
PVC1. CA837-19.
Step 3: Keep the truck ON. Measure the voltage at  The correct voltage = +BV.
CA837-20. • If: The voltage = +BV.
 The correct voltage = +BV. – Then continue to Step 4.
• If: The voltage = +BV. • If: The voltage ≠ +BV.
– Then continue to Step 4. – Then repair or replace the wire from CA837-19 to
• If: The voltage ≠ +BV. RES19.
– Then repair or replace the wire from CA837-20 to Step 4: Turn the truck OFF. Then turn the truck ON
PVC1. again. Measure the voltage at CA837-19 while you use
Step 4: Turn the truck OFF. Then turn the truck ON ANALYZER MENU/A3.7.5 to check the output.
again. Measure the voltage at CA837-20 while you use  The voltage should decrease to 18-20 V.
ANALYZER MENU/A3.7.4 to check the output. • If: The voltage stays at +BV.
 The voltage should decrease to 18-20 V. – Then replace ACCESS 7.
• If: The voltage stays at +BV.
– Then replace ACCESS 7.

Event Code 726

ACCESS 7 RES19 (F/C TRUCKS ONLY) DRIVER
OPEN CIRCUIT
RES19 is disabled.
There is an open circuit in RES19 or the related wires.
ACCESS 7 supplies a constant positive voltage to
RES19 and supplies negative voltage in relation to the
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of RES19.
 The correct voltage = +BV on each side of the Fig. 168 (24980)
resistor.
• If: The voltage ≠ +BV at RES19. Event Code 727
– Then continue to Step 2. ACCESS 7 OPTION/SPARE LS DRIVER OPEN CIR-
• If: The voltage = +BV on only one side of RES19. CUIT
– Then the open circuit is in RES19. Replace The spare component is disabled.
RES19. There is an open circuit in the spare component or the
• If: The voltage = +BV on both sides of RES19. related wires.
– Then continue to Step 3. ACCESS 7 supplies a constant positive voltage to the
Step 2: Keep the truck ON. Measure the voltage at spare component and supplies negative voltage in
ACCESS 7 CA837-16. relation to the command.
• If: The voltage ≠ +BV. Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of the spare component.
– Then check the +BV key input through the mast  The correct voltage = +BV on each side of the
cables to CA201-12. Make the necessary repairs component.
or replacements.
• If: The voltage ≠ +BV at the spare component.
• If: The voltage = +BV.
– Then continue to Step 2.
– Then repair or replace the wire from CA837-16 to
RES19. • If: The voltage = +BV on only one side of the spare
component.

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Event Code 728

– Then the open circuit is in the spare component. • If: The voltage = +BV on only one side of the spare
Replace the spare component. component.
• If: The voltage = +BV on both sides of the spare – Then the open circuit is in the spare component.
component. Replace the spare component.
– Then continue to Step 3. • If: The voltage = +BV on both sides of the spare
Step 2: Keep the truck ON. Measure the voltage at component.
ACCESS 7 CA837-16. – Then continue to Step 3.
• If: The voltage ≠ +BV. Step 2: Keep the truck ON. Measure the voltage at
– Then check the +BV key input through the mast ACCESS 7 CA837-16.
cables to CA201-12. Make the necessary repairs • If: The voltage ≠ +BV.
or replacements. – Then check the +BV key input through the mast
• If: The voltage = +BV. cables to CA201-12. Make the necessary repairs
– Then repair or replace the wire from CA837-16 to or replacements.
the spare component. • If: The voltage = +BV.
Step 3: Keep the truck ON. Measure the voltage at – Then repair or replace the wire from CA837-16 to
CA837-18. the spare component.
 The correct voltage = +BV. Step 3: Keep the truck ON. Measure the voltage at
• If: The voltage = +BV. CA837-17.
– Then continue to Step 4.  The correct voltage = +BV.
• If: The voltage ≠ +BV. • If: The voltage = +BV
– Then repair or replace the wire from CA837-18 to – Then continue to Step 4.
the spare component. • If: The voltage ≠ +BV.
Step 4: Turn the truck OFF. Then turn the truck ON – Then repair or replace the wire from CA837-17 to
again. Measure the voltage at CA837-18 while you use the spare component.
ANALYZER MENU/A3.7.6 to check the output. Step 4: Turn the truck OFF. Then turn the truck ON
 The voltage should decrease to 18-20 V. again. Measure the voltage at CA837-17 while you use
• If: The voltage stays at +BV. ANALYZER MENU/A3.7.7 to check the output.
– Then replace ACCESS 7.  The voltage should decrease to 18-20 V.
• If: The voltage stays at +BV.
Event Code 728 – Then replace ACCESS 7.

ACCESS 7 OPTION/SPARE LS DRIVER OPEN CIR-

CUIT
Event Code 729
The spare component is disabled. ACCESS 7 PRIMARY ENCODER (ECR5) UNEX-
There is an open circuit in the spare component or the PECTED COUNTING
related wires. The raise function is disabled.
ACCESS 7 supplies a constant positive voltage to the The ECR5 input changes without mast movement.
spare component and supplies negative voltage in Step 1: Turn the truck ON. Use ANALYZER MENU/
relation to the command. A2.7.3 to make sure that the ECR5 input only changes
Step 1: Turn the truck ON. Measure the voltage from in relation to the mast movement.
BNEG to each side of the spare component. • If: ACCESS 1 shows the ECR5 input voltage
 The correct voltage = +BV on each side of the changes without mast movement.
component.
– Then continue to Step 2.
• If: The voltage ≠ +BV at the spare component. Step 2: Keep the truck ON. Measure the voltage in-
– Then continue to Step 2. put at ACCESS 7 CA837-7 and CA837-12 (Channel

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A). Then measure the voltage at CA837-7 and

CA837-13 (Channel B).
 The voltage should only change in relation to the
mast movement.
• If: The voltage changes without mast movement.
– Then check ECR5 and the related wires. Make
the necessary repairs or replacements.
• If: The voltage is constant.
– Then replace ACCESS 7.

Fig. 170 (24983)

Event Code 732

ACCESS 7 PRIMARY ENCODER COUNTING IN
WRONG DIRECTION
The raise function is disabled.
The ECR5 input counts backward in relation to the
mast movement.
Fig. 169 (24983)
Step 1: Make sure that the Channel A and Channel B
wires are not reversed. Correct the wires as necessary.
Step 2: Turn the truck ON. Use ANALYZER MENU/
Event Code 730 A2.7.3 to monitor the input counts.
ACCESS 7 PRIMARY ENCODER NOT COUNTING  The counts should increase consistently as the
mast raises.
The raise function is disabled.
 The counts should decrease consistently as
The ECR5 input does not change when the mast mast lowers.
moves.
Note: After the count increases to 32, it starts again at
Step 1: Turn the truck ON. Use ANALYZER MENU/ 0.
A2.7.3 to make sure that the ECR5 input only changes
• If: The counts do not increase and decrease in re-
in relation to the mast movement.
lation to the mast movement.
• If: The ECR5 input voltage does not change in rela-
– Then continue to Step 3.
tion to the mast movement.
Step 3: Keep the truck ON. Measure the voltage in-
– Then continue to Step 2.
put at ACCESS 7 CA837-7 and CA837-12 (Channel
Step 2: Keep the truck ON. Measure the voltage in- A). Then measure the voltage at CA837-7 and
put at ACCESS 7 CA837-7 and CA837-12 (Channel CA837-13 (Channel B).
A). Then measure the voltage at CA837-7 and  The voltage should only change in relation to the
CA837-13 (Channel B). mast movement.
 The voltage should only change in relation to the
• If: The voltage does not change in relation to the
mast movement.
mast movement on both channels.
• If: The voltage does not change in relation to the
– Then check ECR5 and the related wires. Make
mast movement on both channels.
the necessary repairs or replacements.
– Then check ECR5 and the related wires. Make
• If: The voltage changes in relation to the mast
the necessary repairs or replacements.
movement.
• If: The voltage changes in relation to the mast
– Then replace ACCESS 7.
movement.
– Then replace ACCESS 7.

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Event Code 734

Fig. 171 (24983) Fig. 172 (24984)

Event Code 734 Event Code 735

ACCESS 7 PRIMARY ENCODER POWER SUPPLY ACCESS 7 LOST CALIBRATION
OUT OF RANGE The raise, reach, tilt, and sideshift functions are
The raise function is disabled. disabled.
The ECR5 supply voltage is out of the correct range (5 Step 1: Use the CALIBRATION MENU to calibrate
V). the truck.
Step 1: Turn the truck ON. Measure the ECR5 supply Step 2: Turn the truck OFF. Then turn the truck ON
voltage at CA833-1 and CA833-4. again.
 The correct voltage = 5 V. • If: The event code continues.
• If: The voltage = 5 V. – Then replace ACCESS 7.
– Then replace ECR5.
• If: The voltage > 5 V. Event Code 736
– Then continue to step 2.
ACCESS 7 LOST RUNTIME DATA
Step 2: Turn the truck OFF. Check the wires from
ECR5 to ACCESS 7 CA837-7 and CA837-8 for an The raise, reach, tilt, and sideshift functions are
open circuit. disabled.
• If: The wires and connections are not correct. Refer to Event Code 735.
– Then make the necessary repairs or replace-
ments. Event Code 737
• If: The wires and connections are satisfactory. ACCESS 7 LOST PERFORMANCE DATA
– Then continue to Step 3. The raise, reach, tilt, and sideshift functions are
Step 3: Keep the truck OFF. Disconnect RPA. Turn disabled.
the truck ON. Measure the voltage at CA833-1 and There is a problem with the ACCESS 7 performance
CA833-4. settings.
• If: The voltage = 5 V. Possible cause:
– Then check RPA and the related wires. Make the
necessary repairs or replacements. • the installation of new software.
• If: The voltage ≠ 5 V. Step 1: Turn the truck OFF. Then turn the truck ON
– Then replace ACCESS 7. again.
• If: The event code continues.
– Then reset all performance settings.
• If: The event code continues.
– Then replace ACCESS 7.

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Event Code 738

Event Code 738 Step 2: Connect CA836 (to RPA) and disconnect
CA835 (to TPA).
ACCESS 7 LOST FEATURES DATA • If: The voltage changes.
All truck functions are disabled. – Then there is a short circuit in TPA or the related
There is a problem with the ACCESS 7 features wires. Make the necessary repairs or replace-
settings. ments.
Possible cause: • If: The voltage does not change
– Then replace ACCESS 7.
• the installation of new software.
Step 1: Turn the truck OFF. Then turn the truck ON Event Code 741
again.
• If: The event code continues. ACCESS 4 FREE LIFT SWITCH TRANSITION TOO
HIGH
– Then reset all features settings.
Full-speed raise is disabled.
• If: The event code continues.
The FLS status changed at a height more than 71 mm
– Then replace ACCESS 7.
(28 in).
Step 1: Turn the truck ON. Use ANALYZER MENU/
Event Code 739 A2.7.4 to monitor the status of FLS. Raise the mast to
ACCESS 7 INVALID PRIMARY HEIGHT CALIBRA- the staging point.
TION  FLS should be OPEN below the staging point.
 FLS should be CLOSED above the staging
All truck functions are enabled.
point.
ACCESS 7 cannot calculate the calibration data.
• If: The FLS status does not change correctly.
Step 1: Use CALIBRATION MENU/C2.1 to calibrate
– Then check the mechanical operation of FLS.
the primary height sensor (ECR5).
Make the necessary repairs or replacements.
• If: The event code continues.
• If: The FLS status does change correctly.
– Then replace ACCESS 7.
– Then continue to Step 2.
Step 2: Use ANALYZER MENU/A2.7.5 to monitor the
Event Code 740 status of HGTRS1. Raise the mast to the staging point.
 HGTRS1 should be CLOSED when the forks
ACCESS 7 REACH (RPA) and TILT SENSOR (TPA)
are lowered.
POWER SUPPLY OUT OF RANGE
• If: The HGTRS1 status changes correctly.
All truck functions are enabled.
– Then check the mechanical operation of
The 5 V power supply for RPS3 (RPA) and RPS 4
HGTRS1. Make the necessary repairs or re-
(TPA) is out of range.
placements.
Step 1: Turn the truck ON. Measure the voltage at
• If: The HGTRS1 status does not change correctly.
ACCESS 7 CA837-5 and CA837-7. Disconnect CA836
(to RPA) and monitor the voltage. – Then continue to Step 3.
• If: The voltage changes to 5 V. Step 3: Use ANALYZER MENU/A2.3.7 to monitor the
status of ECR5.
– Then there is a short circuit in RPA or the related
 The ECR5 supply voltage and counts should
wires. Make the necessary repairs or replace-
change in relation to the actual fork height.
ments.
• If: The fork height in A2.3.7 is not correct.
• If: The voltage does not change.
– Then use CALIBRATION MENU/C2.1 to cali-
– Then continue to Step 2.
brate ECR5.
• If: The ECR5 counts do not change consistently.
– Then check the mechanical operation of ECR5.
Make the necessary repairs or replacements.

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Event Code 742

• If: The fork height is correct and the mechanical op- • If: The voltage = +BV on both sides of SVBY.
eration of ECR5 is satisfactory. – Then continue to Step 3.
– Then monitor the event code. Step 2: Keep the truck ON. Measure the voltage at
ACCESS 4 CA410-4.
Event Code 742 • If: The voltage ≠ +BV.
INVALID EVENT - NOT USED – Then replace ACCESS 4.
All truck functions are disabled. • If: The voltage = +BV.
The event code is not specified in the truck code. – Then repair or replace the wire from CA410-4 to
Consult the factory. SVBY.
Step 3: Keep the truck ON. Measure the voltage at
Event Code 743 CA411-24.
 The correct voltage = +BV.
ACCESS 4 FREE LIFT SWITCH FAILED TO TRANSI- • If: The voltage = +BV.
TION – Then continue to Step 4.
Refer to Event Code 741.
• If: The voltage ≠ +BV.
– Then repair or replace the wire from CA411-24 to
Event Code 799 SVBY.
ACCESS 7 INVALID EVENT REPORTED Step 4: Turn the truck OFF. Then turn the truck ON
All truck functions are disabled. again. Measure the voltage at CA411-24 while you use
ANALYZER MENU/A4.4.8 to check the output.
The event code is not specified in the truck code.  The voltage should decrease to 18-20 V.
Consult the factory.
• If: The voltage stays at +BV.
– Then replace ACCESS 4.
Event Code 800
INVALID EVENT CODE FROM ACCESS 4 MODULE Event Code 802
- NOT USED
All truck functions are disabled. ACCESS 4 RAISE SOLENOID (SCV) COIL OPEN
CIRCUIT
The event code is not specified in the truck code.
Consult the factory. Full-speed raise is disabled.
There is an open circuit in the coil or the related wires.
Event Code 801 ACCESS 4 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the
ACCESS 4 BYPASS SOLENOID (SVBY) COIL OPEN command.
CIRCUIT Step 1: Turn the truck ON. Measure the voltage from
The raise function is disabled. BNEG to each side of SCV.
There is an open circuit in the coil or the related wires.  The correct voltage = +BV on each side of the
coil.
ACCESS 4 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the • If: The voltage ≠ +BV at SCV.
command. – Then continue to Step 2.
Step 1: Turn the truck ON. Measure the voltage from • If: The voltage = +BV on only one side of SCV.
BNEG to each side of SVBY. – Then the open circuit is in SCV. Replace SCV.
 The correct voltage = +BV on each side of the
• If: The voltage = +BV on both sides of SCV.
coil.
– Then continue to Step 3.
• If: The voltage ≠ +BV at SVBY.
Step 2: Keep the truck ON. Measure the voltage at
– Then continue to Step 2.
ACCESS 4 CA410-4.
• If: The voltage = +BV on only one side of SVBY.
• If: The voltage ≠ +BV.
– Then the open circuit is in SVBY. Replace SVBY.
– Then replace ACCESS 4.

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Event Code 803

• If: The voltage = +BV. • If: The voltage = +BV.

– Then repair or replace the wire from CA410-4 to – Then continue to Step 4.
SCV. • If: The voltage ≠ +BV.
Step 3: Keep the truck ON. Measure the voltage at – Then repair or replace the wire from CA411-26 to
CA411-25. SVL.
 The correct voltage = +BV.
Step 4: Turn the truck OFF. Then turn the truck ON
• If: The voltage = +BV. again. Measure the voltage at CA411-26 while you use
– Then continue to Step 4. ANALYZER MENU/A4.4.10 to check the output.
• If: The voltage ≠ +BV.  The voltage should decrease to 18-20 V.
– Then repair or replace the wire from CA411-25 to • If: The voltage stays at +BV.
SCV. – Then replace ACCESS 4.
Step 4: Turn the truck OFF. Then turn the truck ON
again. Measure the voltage at CA411-25 while you use ACCESS 4
ANALYZER MENU/A4.4.9 to check the output. CA411
TILT
 The voltage should decrease to 18-20 V. SVT 30
SIDESHIFT
• If: The voltage stays at +BV. SVS
REACH
29
SVR 28
– Then replace ACCESS 4.
BYPASS 24
SVBY
Event Code 803 SCV HOIST 25

SVL LOWER 26
ACCESS 4 LOWER SOLENOID (SVL) COIL OPEN SVA ACCESSORY 27
CIRCUIT
The raise and lower functions are disabled. PVL LOWER 13

There is an open circuit in the coil or the related wires.

PVA ACCESSORY 9
ACCESS 4 supplies a constant positive voltage to the PCV2 HSL 8
coil and supplies negative voltage in relation to the
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of SVL. ED1 ED HS OUT 1
 The correct voltage = +BV on each side of the
coil. CA410
SV POWER OUT 4
• If: The voltage ≠ +BV at SVL.
+BV BNEG
– Then continue to Step 2.
• If: The voltage = +BV on only one side of SVL. 36 V
– Then the open circuit is in SVL. Replace SVL. +
• If: The voltage = +BV on both sides of SVL. Fig. 173 (21818-01)

– Then continue to Step 3.

Step 2: Keep the truck ON. Measure the voltage at
Event Code 804
ACCESS 4 CA410-4. ACCESS 4 ACCESSORY SOLENOID (SVA) COIL
• If: The voltage ≠ +BV. OPEN CIRCUIT
– Then replace ACCESS 4. The reach, tilt, and sideshift functions are disabled.
• If: The voltage = +BV. There is an open circuit in the coil or the related wires.
– Then repair or replace the wire from CA410-4 to ACCESS 4 supplies a constant positive voltage to the
SVL. coil and supplies negative voltage in relation to the
Step 3: Keep the truck ON. Measure the voltage at command.
CA411-26.
 The correct voltage = +BV.

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Event Code 805

Step 1: Turn the truck ON. Measure the voltage from

BNEG to each side of SVA. ACCESS 4
 The correct voltage = +BV on each side of the CA411
TILT
coil. SVT 30
SIDESHIFT
• If: The voltage ≠ +BV at SVA. SVS
REACH
29
SVR 28
– Then continue to Step 2.
• If: The voltage = +BV on only one side of SVA. SVBY
BYPASS 24
HOIST 25
– Then the open circuit is in SVA. Replace SVA. SCV
SVL LOWER 26
• If: The voltage = +BV on both sides of SVA. ACCESSORY 27
SVA
– Then continue to Step 3.
Step 2: Keep the truck ON. Measure the voltage at PVL LOWER 13

ACCESS 4 CA410-4.
PVA ACCESSORY 9
• If: The voltage ≠ +BV. HSL 8
PCV2
– Then replace ACCESS 4.
• If: The voltage = +BV.
– Then repair or replace the wire from CA410-4 to
ED1 ED HS OUT 1
SVA.
Step 3: Keep the truck ON. Measure the voltage at CA410
CA411-27. SV POWER OUT 4

 The correct voltage = +BV.

+BV BNEG
• If: The voltage = +BV.
– Then continue to Step 4. 36 V

• If: The voltage ≠ +BV. +

Fig. 174 (21818-01)
– Then repair or replace the wire from CA411-27 to
SVA.
Step 4: Turn the truck OFF. Then turn the truck ON
Event Code 805
again. Measure the voltage at CA411-27 while you use ACCESS 4 REACH SOLENOID (SVR) COIL OPEN
ANALYZER MENU/A4.4.11 to check the output. CIRCUIT
 The voltage should decrease to 18-20 V.
The raise and lower functions are disabled.
• If: The voltage stays at +BV.
There is an open circuit in the coil or the related wires.
– Then replace ACCESS 4.
ACCESS 4 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of SVR.
 The correct voltage = +BV on each side of the
coil.
• If: The voltage ≠ +BV at SVR.
– Then continue to Step 2.
• If: The voltage = +BV on only one side of SVR.
– Then the open circuit is in SVR. Replace SVR.
• If: The voltage = +BV on both sides of SVR.
– Then continue to Step 3.
Step 2: Keep the truck ON. Measure the voltage at
ACCESS 4 CA410-4.
• If: The voltage ≠ +BV.

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Event Code 806

– Then replace ACCESS 4. Event Code 806

• If: The voltage = +BV.
– Then repair or replace the wire from CA410-4 to ACCESS 4 SIDESHIFT SOLENOID (SVS) COIL
SVR. OPEN CIRCUIT

Step 3: Keep the truck ON. Measure the voltage at The raise and lower functions are disabled.
CA411-28. There is an open circuit in the coil or the related wires.
 The correct voltage = +BV. ACCESS 4 supplies a constant positive voltage to the
• If: The voltage = +BV. coil and supplies negative voltage in relation to the
command.
– Then continue to Step 4.
Step 1: Turn the truck ON. Measure the voltage from
• If: The voltage ≠ +BV
BNEG to each side of SVS.
– Then repair or replace the wire from CA411-28 to  The correct voltage = +BV on each side of the
SVR. coil.
Step 4: Turn the truck OFF. Then turn the truck ON • If: The voltage ≠ +BV at SVS.
again. Measure the voltage at CA411-28 while you use
– Then continue to Step 2.
ANALYZER MENU/A4.4.12 to check the output.
 The voltage should decrease to 18-20 V. • If: The voltage = +BV on only one side of SVS.
• If: The voltage stays at +BV. – Then the open circuit is in SVS. Replace SVS.
– Then replace ACCESS 4. • If: The voltage = +BV on both sides of SVS.
– Then continue to Step 3.
ACCESS 4 Step 2: Keep the truck ON. Measure the voltage at
CA411 ACCESS 4 CA410-4.
TILT
SVT 30
SIDESHIFT • If: The voltage ≠ +BV.
SVS 29
SVR
REACH
28
– Then replace ACCESS 4.
• If: The voltage = +BV.
BYPASS 24
SVBY – Then repair or replace the wire from CA410-4 to
SCV HOIST 25
SVS.
SVL LOWER 26
ACCESSORY 27 Step 3: Keep the truck ON. Measure the voltage at
SVA
CA411-29.
LOWER 13  The correct voltage = +BV.
PVL
• If: The voltage = +BV.
ACCESSORY 9
PVA – Then continue to Step 4.
PCV2 HSL 8
• If: The voltage ≠ +BV.
– Then repair or replace the wire from CA411-29 to
SVS.
ED HS OUT 1
ED1 Step 4: Turn the truck OFF. Then turn the truck ON
again. Measure the voltage at CA411-29 while you use
CA410
SV POWER OUT 4 ANALYZER MENU/A4.4.13 to check the output.
 The voltage should decrease to 18-20 V.
+BV BNEG • If: The voltage stays at +BV.
– Then replace ACCESS 4.
36 V
+
Fig. 175 (21818-01)

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Event Code 807

• If: The voltage ≠ +BV.

ACCESS 4 – Then replace ACCESS 4.
CA411
TILT • If: The voltage = +BV.
SVT 30
SIDESHIFT – Then repair or replace the wire from CA410-4 to
SVS 29
REACH SVT.
SVR 28
Step 3: Keep the truck ON. Measure the voltage at
BYPASS 24
SVBY CA411-30.
HOIST 25
SCV  The correct voltage = +BV.
SVL LOWER 26
ACCESSORY 27 • If: The voltage = +BV.
SVA
– Then continue to Step 4.
LOWER 13
PVL • If: The voltage ≠ +BV.
ACCESSORY 9
– Then repair or replace the wire from CA411-30 to
PVA
HSL 8
SVT.
PCV2
Step 4: Turn the truck OFF. Then turn the truck ON
again. Measure the voltage at CA411-30 while you use
ANALYZER MENU/A4.4.14 to check the output.
ED1 ED HS OUT 1  The voltage should decrease to 18-20 V.
• If: The voltage stays at +BV.
CA410
SV POWER OUT 4 – Then replace ACCESS 4.

+BV BNEG
ACCESS 4
CA411
36 V TILT
SVT 30
+ SIDESHIFT
SVS 29
Fig. 176 (21818-01) REACH
SVR 28

Event Code 807 SVBY

BYPASS 24

SCV HOIST 25
ACCESS 4 TILT SOLENOID (SVT) COIL OPEN CIR- SVL LOWER 26
CUIT SVA ACCESSORY 27

The raise and lower functions are disabled.

PVL LOWER 13
There is an open circuit in the coil or the related wires.
ACCESS 4 supplies a constant positive voltage to the ACCESSORY 9
PVA
coil and supplies negative voltage in relation to the HSL 8
PCV2
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of SVT.
 The correct voltage = +BV on each side of the ED1 ED HS OUT 1
coil.
CA410
• If: The voltage ≠ +BV at SVT. SV POWER OUT 4
– Then continue to Step 2.
+BV BNEG
• If: The voltage = +BV on only one side of SVT.
– Then the open circuit is in SVT. Replace SVT. 36 V
• If: The voltage = +BV on both sides of SVT. +
Fig. 177 (21818-01)
– Then continue to Step 3.
Step 2: Keep the truck ON. Measure the voltage at
ACCESS 4 CA410-4.

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Event Code 808

Event Code 808

ACCESS 4 FAN (FAN1) OPEN CIRCUIT
FAN1 is disabled.
There is an open circuit in the coil or the related wires.
ACCESS 4 supplies a constant positive voltage to the
coil and supplies negative voltage in relation to the
command.
Step 1: Turn the truck ON. Measure the voltage from
BNEG to each side of coil.
 The correct voltage = +BV on each side of the
coil.
Fig. 178 (21819)
• If: The voltage ≠ +BV at FAN1.
– Then continue to Step 2.
• If: The voltage = +BV on only one side of FAN1.
Event Code 809
– Then the open circuit is in FAN1. Replace FAN1. ACCESS 4 HORN (HN) OPEN CIRCUIT
• If: The voltage = +BV on both sides of FAN1. HN is disabled.
– Then continue to Step 3. There is an open circuit in the coil or the related wires.
Step 2: Keep the truck ON. Measure the voltage at ACCESS 4 supplies a constant positive voltage to the
ACCESS 4 CA410-4. coil and supplies negative voltage in relation to the
command.
• If: The voltage ≠ +BV.
Step 1: Turn the truck ON. Measure the voltage from
– Then replace ACCESS 4.
BNEG to each side of coil.
• If: The voltage = +BV.  The correct voltage = +BV on each side of the
– Then repair or replace the wire from CA410-4 to coil.
FAN1. • If: The voltage ≠ +BV at HN.
Step 3: Keep the truck ON. Measure the voltage at – Then continue to Step 2.
CA411-31.
 The correct voltage = +BV. • If: The voltage = +BV on only one side of HN.
• If: The voltage = +BV. – Then the open circuit is in HN. Replace HN.
– Then continue to Step 4. • If: The voltage = +BV on both sides of HN.
– Then continue to Step 3.
• If: The voltage ≠ +BV.
Step 2: Keep the truck ON. Measure the voltage at
– Then repair or replace the wire from CA411-31 to
TP4 on the distribution panel.
FAN1.
Step 4: Turn the truck OFF. Then turn the truck ON • If: The voltage ≠ +BV.
again. Measure the voltage at CA411-31 while you use – Then replace the distribution panel.
ANALYZER MENU/A4.4.15 to check the output. • If: The voltage = +BV.
 The voltage should decrease to 18-20 V. – Then repair or replace the wire from TP4 to HN.
• If: The voltage stays at +BV. Step 3: Keep the truck ON. Measure the voltage at
– Then replace ACCESS 4. CA410-5.
 The correct voltage = +BV.
• If: The voltage = +BV.
– Then continue to Step 4.
• If: The voltage ≠ +BV.
– Then repair or replace the wire from CA410-5 to
HN.

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Event Code 810

Step 4: Turn the truck OFF. Then turn the truck ON • If: The voltage ≠ +BV.
again. Measure the voltage at CA410-5 while you use – Then repair or replace the wire from CA410-2 to
ANALYZER MENU/A4.4.16 to check the output. ED1.
 The voltage should decrease to 12 V.
Step 4: Turn the truck OFF. Then turn the truck ON
• If: The voltage stays at +BV. again.
– Then replace ACCESS 4.  The voltage should decrease to 18-20 V.
• If: The voltage stays at +BV.
– Then replace ACCESS 3.

Fig. 179 (21844)

Event Code 810

ACCESS 4 EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL OPEN CIRCUIT
All truck functions are disabled.
Fig. 180 (21819)
There is an open circuit in the coil or the related wires.
ACCESS 4 supplies a constant positive voltage to the
coil. ACCESS 3 supplies negative voltage in relation to Event Code 811
the command. ACCESS 4 STEER INPUT (ECR7) NOT COUNTING -
Step 1: Turn the truck ON. Measure the voltage from HYDRAULIC STEERING MODELS
BNEG to each side of ED1. Full-speed traction is disabled.
 The correct voltage = +BV on each side of the
coil. ACCESS 4 received a signal from RPS1 that the drive
tire moved without related input from ECR7.
• If: The voltage ≠ +BV at ED1.
Step 1: Turn the truck ON. Use UTILITIES MENU/
– Then continue to Step 2. U1.1 to check the version of the ACCESS 4 software.
• If: The voltage = +BV on only one side of ED1. • If: The ACCESS 4 software is less than Version 8.
– Then open circuit is in ED1. Replace ED1. – Then update the software.
• If: The voltage = +BV on both sides of ED1. • If: The ACCESS 4 software is Version 8 or higher.
– Then continue to Step 3. – Then continue to Step 2.
Step 2: Keep the truck ON. Measure the voltage at Step 2: Use ANALYZER MENU/A2.4.22 to monitor
ACCESS 4 CA411-1. the ECR7 inputs while you operate the steer tiller.
• If: The voltage ≠ +BV.  The correct resolution is approximately 200
– Then replace ACCESS 4. counts for each steer tiller revolution.
• If: The voltage = +BV. • If: The ECR7 counts do not change correctly in re-
lation to the steer tiller movement.
– Then repair or replace the wire from CA411-1 to
ED1. – Then replace ECR7.
Step 3: Keep the truck ON. Measure the voltage at • If: The ECR7 counts change correctly in relation to
ACCESS 3 CA401-2. the steer tiller movement.
 The correct voltage = +BV. – Then continue to Step 3.
• If: The voltage = +BV.
– Then continue to Step 4.

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Event Code 812

Step 3: Use ANALYZER MENU/A.4.2.1 to monitor

the inputs from the steer feedback sensor (RPS1) while ACCESS 2
you operate the steer tiller.
CA402
 The correct inputs from RPS1 are as follows: 3
– Fully clockwise = 0.7 V and 105° CA613
+12V/RED 1 1 4
– Fully counterclockwise = 4.4 V and 80°

48 PULSE
SENSOR-
BEARING
ECR6
GND/BLK 2 2
– Supply voltage = 5.3 V A/WHT 3 3 5
• If: The inputs are not correct in relation to the steer B/BLU 4 4
tiller movement. 6

– Then replace RPS1. Calibrate RPS1 in CALI-

BRATION MENU/C2.8.
• If: The RPS1 inputs are correct in relation to the Fig. 181 (23831-01)
steer tiller movement and the event code continues.
– Then replace ACCESS 4. Event Code 812
Event Code 812 ACCESS 4 HYDRAULIC MOTOR (M2) FEEDBACK
ERROR (ECR3) - DC HYDRUALIC MODELS
ACCESS 4 HYDRAULIC MOTOR (M2) FEEDBACK The traction function is disabled.
ERROR (ECR6) - AC HYDRUALIC MODELS
Step 1: Use ANALYZER MENU/A2.2.1 to monitor the
The traction function is disabled. ECR3 feedback from M2 while you operate the hydrau-
Step 1: Use ANALYZER MENU/A2.2.1.2 to monitor lics.
the ECR6 feedback from M2 while you operate the hy- • If: The ECR3 speed does not change in relation to
draulics. the motor speed.
• If: The ECR6 counts do not change in relation to the – Then continue to Step 2.
motor speed.
• If: The ECR3 speed does change correctly in rela-
– Then continue to Step 2. tion to the motor speed.
• If: The ECR6 counts do change correctly in relation – Then replace ACCESS 4.
to the motor speed.
Step 2: Turn the truck OFF. Check the continuity of
– Then replace ACCESS 4. the wires to ECR3.
Step 2: Turn the truck OFF. Check the continuity of Channel A: Check the wire from CA426-3 to ECR3.
the wires to ECR Then check the wire from CA426-3 to CA425-13.
Channel A: Check the wire from CA613-3 to ECR6. Channel B: Check the wire from CA426-4 to ECR3.
Then check the wire from CA613-3 to CA402-5. Then check the wire from CA426-4 to CA425-14.
Channel B: Check the wire from CA613-4 to ECR6. • If: The wires are satisfactory.
Then check the wire from CA613-4 to CA402-6.
– Then replace ECR3 (M2).
• If: The wires are satisfactory.
• If: The wires are not satisfactory.
– Then replace ECR6 (M2).
– Then make the necessary repairs or replace-
• If: The wires are not satisfactory. ments.
– Then make the necessary repairs or replace-
ments.

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Event Code 813

• If: There is damage to the wires or connectors.

ACCESS 2 – Then make the necessary repairs or replace-
CA425
ments.
1 • If: There is no damage to the wires or connectors.
CA426 – Then continue to Step 5.
+12V/RED 1 1 2
48 PULSE
SENSOR-
BEARING

Step 5: Keep the truck OFF. Measure the resistance

ECR6

GND/BLK 2 2
A/WHT 3 3 13
on the distribution panel between CAN HIGH (TP7)
B/BLU 4 4
and CAN LOW (TP8).
14  The correct resistance ≈ 60 Ω.
• If: The resistance ≈ 60 Ω.
– Then repair the wire harness connections.
If: The resistance is not ≈ 60 Ω.
Fig. 182 (27921)
•
– Then check for other CAN communication event
Event Code 813 codes.
ACCESS 4 LOST COMMUNICATION WITH • If: No other event codes occurred.
ACCESS 8 (ADM) – Then replace the distribution panel.
The reach, tilt, and sideshift are disabled.
ACCESS 4 CAN bus communication with ACCESS 8
stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 8 indicator light.
• If: The indicator light is OFF.
– Then continue to Step 2.
• If: The indicator light is ON.
– Then continue to Step 3.
Step 2: Check the ACCESS 8 power input. Check
the voltage through the fuse (FU8) to CA422-1 (+BV
key) and BNEG cable.
• If: ACCESS 8 receives power, but the indicator
light is not ON.
– Then replace ACCESS 8. Fig. 183 (24988)

• If: ACCESS 8 has not power input.

– Then correct the power problem.
Event Code 814
Step 3: Turn the truck OFF. Measure the resistance ACCESS 4 LOST CAN COMMUNICATION WITH
from CA422-5 to CA422-10. ACCESS 7
 The correct resistance The reach, tilt, and sideshift are disabled.
• If: The resistance ≈ 60 Ω. ACCESS 4 CAN bus communication with ACCESS 7
– Then replace ACCESS 8. ≈ stopped.
• If: The resistance is not ≈ 60 Ω. Step 1: Turn the truck ON. Check the status of the
ACCESS 7 indicator light.
– Then continue to Step 4.
• If: The indicator light is OFF.
Step 4: Examine the CAN wires from ACCESS 8
CA422-5 to the distribution panel CA204-4. Then ex- – Then continue to Step 2.
amine the CAN wires from ACCESS 8 CA422-10 to the • If: The indicator light is ON.
distribution panel CA204-9. – Then continue to Step 3.

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Event Code 815

Step 2: Check the ACCESS 7 power input. Check

the voltage through the fuse to CA837-16 (+BV key)
and CA837-9 (BNEG).
• If: ACCESS 7 receives power, but the indicator light
is not ON.
– Then replace ACCESS 8.
• If: ACCESS 7 has not power input.
– Then correct the power problem.
Step 3: Turn the truck OFF. Measure the resistance
from CA837-1 to CA837-2.
 The correct resistance ≈ 60 Ω.
• If: The resistance ≈ 60 Ω.
– Then replace ACCESS 7.
• If: The resistance is not ≈ 60 Ω. Fig. 184 (24989)
– Then continue to Step 4.
Step 4: Examine the CAN wires from ACCESS 7 Event Code 815
CA837-2 to the distribution panel CA204-5. Then ex-
amine the CAN wires from ACCESS 7 CA837-1 to the ACCESS 4 INVALID REACH CALIBRATION
distribution panel CA204-8. The reach and retract functions are disabled.
• If: There is damage to the wires or connectors. Step 1: Use CALIBRATION MENU/C2.4 to calibrate
– Then make the necessary repairs or replace- the accessory valve. Start the calibration with the reach
ments. extended 80% for breakout.
• If: There is no damage to the wires or connectors. • If: The reach does not calibrate correctly.
– Then continue to Step 5. – Then replace the PVA valve and go back to the
start of Step 1.
Step 5: Keep the truck OFF. Measure the resistance
on the distribution panel between CAN HIGH (TP7) Step 2: Monitor the event code.
and CAN LOW (TP8). • If: The event code continues.
 The correct resistance ≈ 60 Ω. – Then replace ACCESS 4.
• If: The resistance ≈ 60 Ω.
– Then repair the wire harness connections.
Event Code 816
• If: The resistance is not ≈ 60 Ω. ACCESS 4 INVALID HEIGHT ENCODER (ECR2)
CALIBRATION
– Then check for other CAN communication event
codes. The raise function is disabled.
• If: No other event codes occurred. Step 1: Use CALIBRATION MENU/C2.1 to calibrate
ECR2.
– Then replace the distribution panel.
• If: The event code continues.
– Then replace ACCESS 4.

Event Code 817

ACCESS 4 HGTRS2 IS OPEN WHEN THE FREE-
LIFT SWITCH (FLS) IS STILL CLOSED (THE MAST
IS DOWN)
Full-speed traction and raise are disabled.
Note: The event code can be intermittent in cold tem-
peratures if HGTRS2 is shimmed too far from the mast.

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Event Code 818

Step 1: Check the distance between HGTRS2 and

the mast.
Event Code 818
 The correct distance = 5–6 mm (0.20–0.25 in). ACCESS 4 ACCERLEROMETER INTERNAL TIME-
• If: The distance ≠ 5–6 mm (0.20–0.25 in). OUT ERROR

– Then add shims to get the correct distance. Full-speed traction is disabled.
Step 1: Make sure that ACCESS 4 is installed cor-
• If: The distance = 5–6 mm (0.20–0.25 in).
rectly and tightly.
– Then continue to Step 2.
Step 2: Move the truck to a level floor. The top of the
Step 2: Turn the truck ON. Use ANALYZER MENU/ battery compartment must be level within 2 degrees.
A2.7.4 FLS to check if FLS is closed below staging. Use CALIBRATION MENU/C2.5 to calibrate the accel-
• If: FLS is open. erometer. Turn the truck OFF. Then turn the truck ON
– Then check the wires and the mechanical opera- again. Monitor the event code.
tion of FLS. Make the necessary repairs or re- • If: The event code continues.
placements. – Then replace ACCESS 4.
• If: FLS is always closed below staging.
– Then continue to Step 3. Event Code 819
Step 3: Turn the truck ON. With the mast down, use
ANALYZER MENU/A2.4.2 to monitor the HGTRS2 in- ACCESS 4 ACCERLEROMETER INCLINE ERROR
put. Full-speed traction is disabled.
• If: HGTRS2 is open below free-lift. Make sure that the truck is on a level surface.
– Then check the HGTRS2 and the related wires. Refer to Event Code 818.
Make the necessary repairs or replacements.
• If: HGTRS2 is closed below free-lift. Event Code 820
– Then continue to Step 4.
ACCESS 4 ACCERLEROMETER INCLINE ERROR
Step 4: Turn the truck ON. Measure the voltage at
Full-speed traction is disabled.
ACCESS 4 CA411-4 below and above staging.
 The correct voltage = 13.8 V above staging and Make sure that the truck is on a level surface.
0 V below staging. Refer to Event Code 818.
• If: The voltages are not correct.
– Then check HGTRS2 and the related wires (mast Event Code 821
cable). Make the necessary repairs or replace-
ments. ACCESS 4 LOAD SENSE (LS) NO CALIBRATION
• If: The voltage is correct. All truck functions are disabled.
– Then continue to Step 5. You must calibrate the load sense transducer (LS) if
you install new software.
Step 5: Monitor the event code.
Step 1: Use CALIBRATION MENU/C2.2 to calibrate
LS.
• If: You calibrated LS and the event code continues.
– Then replace LS. Calibrate LS again.
• If: The event continues after you replace LS.
– Then replace ACCESS 4.

Event Code 822

ACCESS 4 MODULE - LOWER OVER-SPEED
Express Lower™ is disabled. Raise the mast to
remove the event code.
Fig. 185 (23832-01)

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Event Code 823

The fork carriage speed is above the normal range. – Then continue to step 3.
PVC1 & PVC2 prevent the lower function. • If: The monitored range (Step 2) is within the cali-
Step 1: Check the condition of the primary lift hose. brated range (Step 1).
• If: The hose has a leak. – Then replace ACCESS 7.
– Then make the necessary repairs or replace- Step 3: Check the condition of the wires from RPS3
ments. to ACCESS 7.
• If: There is no leak. • If: The wires are not satisfactory.
– Then continue to Step 2. – Then make the necessary repairs or replace-
Step 2: Use ANALYZER MENU/A2.4.23 to monitor ments.
the operation of ECR2 while you raise and lower the • If: The wires are satisfactory.
mast. – Then replace RPS3.
 ECR2 should change only in relation to the
movement of the mast. CA836
RPS 3
1
• If: ECR2 changes correctly in relation to the mast 2
3
movement. RPA

– Then continue to Step 3.

CA837 ACCESS 7
• If: ECR2 does not change correctly in relation to the
mast movement. 5 +5V SENSOR SUPPLY

– Then check the operation of ECR2. Make the 15 ANALOG2 0-5V

necessary repairs or replacements. Use CALI-
BRATION MENU/C2.2 to calibrate ECR2. Fig. 186 (27922)

Step 3: Measure the lift speed with a load on the

forks. Event Code 824
• If: The lift speed is more than 10% below normal CHAIN SLACK DETECTED
operation.
The lower function is disabled until you raise the mast
– Then replace the lift pump. 63. mm [2.5 in] above the chain slack point.
• If: The lift speed is satisfactory. The mast operation command is "lower", but the
– Then monitor the event code. secondary height encoder (ECR2) indicates the mast
moved up.
Event Code 823 Possible cause:

REACH SENSOR (RPS3) OUTSIDE THE CALI- • too much chain slack.
BRATED RANGE
Event Code 466 can also log temporarily.
All truck functions are enabled.
Step 1: Raise the mast 63.5 mm (2.5 in) above the
The feedback voltage for the reach position assist chain slack point to reset the chain slack condition.
sensor (RPS3) is not in the calibrated range.
• If: The event code does not reset.
Step 1: Turn the truck ON. Use CALIBRATION
– Then turn the truck OFF. Then turn the truck ON
MENU/C2.5 to calibrate the reach position assist sen-
again. Monitor the event code.
sor (RPS3). Record the range ANALYZER MENU/
A2.7.2 shows. Clear the event code. Operate the reach • If: The event code continues.
and retract function on the truck. – Then refer to Event Code 466.
• If: The event code occurs again.
– Then continue to Step 2.
Step 2: Monitor the range in ANALYZER MENU/
A2.7.2. Compare this range to the calibration range re-
corded in Step 1.
• If: The monitored range (Step 2) is outside of the
calibrated range (Step 1).

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Event Code 825

Event Code 825 Step 1: Check for damage to the hose.

• If: The hose is broken.
ACCESS 4 MODULE - STATIC LOWER OVER-
– Then make the necessary repairs or replace-
SPEED
ments.
The primary lift pressure sensor is out of range with no
Step 2: Use ANALYZER MENU/A2.4.23 to check the
lower command.
operation of ECR2.
Possible causes:  The ECR2 counts should change in relation to
• Incorrect setting in PERFORMANCE MENU P15.3 the mast movement.
or P15.4. • If: The ECR2 counts are satisfactory.
• Contamination or mechanical binding in SVL. – Then monitor the event code.
• Low hydraulic pressure caused when the forks are • If: The ECR2 counts are not satisfactory.
lowered too much on the rack.
– Then check the condition of ECR2. Make the
Step 1: Turn the truck ON. Measure the positive volt- necessary repairs or replacements.
age at CA412-26 and at LS CA612-2.
 The correct voltage = 12 V at both locations.
Step 2: Keep the truck ON. Measure the negative
voltage at CA412-25 and LS CA612-1.
 The correct voltage = BNEG at both locations.
• If: The Step 1 voltages are correct, but the Step 2
voltages are not correct.
– Then continue to Step 3.
• If: The Step 1 voltages and the Step 2 voltages are
correct. Fig. 188 (21827)
– Then replace ACCESS 4.
Step 3: Check the condition of the wires from Event Code 826
ACCESS 4 to LS.
• If: The wires are not satisfactory. ACCESS 4 MODULE - LOWER OVER-SPEED -
SENSED BY (LS) LOAD SENSOR
– Then make the necessary repairs or replace-
ments. The lower function is disabled.
• If: The wires are satisfactory. The carriage speed was too high during lower.
– Then replace LS. Step 1: Raise the mast to reset the event code. Mon-
itor the event code.
• If: The event code continues.
– Then continue to Step 2.
Step 2: Check for damage to the hose.
• If: The hose is broken.
– Then make the necessary repairs or replace-
ments.
• If: The hose condition is satisfactory.
– Then continue to Step 3.
Fig. 187 (21827)
Step 3: Make sure that the oil viscosity is correct. Re-
fer to PIB10-01-01.
Event Code 825 • If: The oil viscosity is not correct.
ACCESS 4 MODULE - LOWER OVER-SPEED - SEC- – Then correct the oil viscosity.
ONDARY HEIGH ENCODER (ECR2) • If: The oil viscosity is correct.
The lower function is disabled. – Then continue to Step 4.
The carriage moved with no movement command. Step 4: Check the operation of LS.

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Event Code 827

• If: The LS operation is not correct. Event Code 851 and 852
– Then make the necessary repairs or replace-
ments. ACCESS 8 (ADM) INCORRECT BATTERY VOLT-
• If: The LS operation is correct. AGE

– Then use CALIBRATION MENU/C2.4 to cali- The reach, tilt, and sideshift functions are disabled.
brate LS. Monitor the event code. The battery voltage at ACCESS 8 is too high or too low.
Step 1: Make sure that the battery voltage is correct.
Event Code 827 • If: The battery voltage is correct.
– Then make sure that truck model is correct in
ACCESS 4 MODULE - HGTRS2 DID NOT TRANSI-
FEATURES MENU/F3.1.
TION
• If: The truck model is correct.
HGTRS2 did not change within 356 mm (14 in) above
staging. – Then check the individual battery cells.
Step 1: Raise the mast to reset the event code. Mon- • If: The battery is satisfactory.
itor the event code. – Then continue to Step 2.
• If: The event code continues. Step 2: Turn the truck OFF. Disconnect the power ca-
– Then refer to Event Code 467. bles to ACCESS 8. Examine the power cables. Repair
or replace the power cables as necessary. Install and
torque the power cables.
Event Code 850 • If: The event code continues.
ACCESS 8 (ADM) EXCESSIVE MOTOR CURRENT – Then continue to Step 3.
IN STANDBY MODE Step 3: Turn the truck ON. Measure the voltage at
The reach, tilt, and sideshift functions are disabled. ACCESS 8 CA422-1 and BNEG.
This event code occurs if the M5 current is > 0 V in • If: The voltage = +BV.
standby mode. – Then replace ACCESS 8.
Step 1: Turn the truck OFF. Check for loose power
cable connections at ACCESS 8 and M5.
• If: The power cables are loose.
– Then tighten the power cables.
• If: The power cables are tight.
– Then replace ACCESS 8.

Fig. 189 (24986)

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Event Code 853

Event Code 853 • a problem with the M5 connections or the M5

power circuit in ACCESS 8.
ACCESS 8 (ADM) OUTPUT VOLTAGE HIGH If this event code occurs during start-up, start at Step 1.
The reach, tilt, and sideshift functions are disabled. If this event code occurs after ED1 closes, then start at
The M5 output voltage too high during the duty cycle. Step 3.
The M5 phase voltage is low before ED1 or more than Step 1: Turn the truck OFF. Check the continuity of
50% of +BV after ED1 closes. the M5 power cables and connections.
Possible cause: • If: The M5 power cables and connections are satis-
factory.
• a problem with the M5 connections or the M5 – Then continue to Step 2.
power circuit in ACCESS 8.
Step 2: Check the M5 windings for a high resistance
Step 1: Turn the truck OFF. Check the continuity of short circuit (leakage) or a short circuit to the frame
the M5 power cables and connections. (10,000 Ω minimum).
• If: The M5 power cables and connections are satis- • If: The M5 windings are satisfactory.
factory.
– Then check the power cable connections to AC-
– Then continue to Step 2. CESS 8 BNEG and +BV.
Step 2: Check the M5 windings for a high resistance • If: The connections are satisfactory.
short circuit (leakage) or a short circuit to the frame
– Then replace ACCESS 8.
(10,000 Ω minimum).
Step 3: Check ED1 for good contact through the tips.
• If: The M5 windings are satisfactory.
• If: The contact is satisfactory.
– Then check the power cable connections to AC-
CESS 8 BNEG and +BV. – Then replace ACCESS 8.
• If: The connections are satisfactory.
– Then replace ACCESS 8.

Fig. 191 (24987)

Fig. 190 (24987)

Event Code 855
ACCESS 8 (ADM) PRE-CHARGE VOLTAGE NOT
Event Code 854 COMPLETED
The reach, tilt, and sideshift functions are disabled.
ACCESS 8 (ADM) Output Voltage Low
ACCESS 8 did not receive the pre-charge voltage
The reach, tilt, and sideshift functions are disabled.
within the necessary time limit.
The existing M5 phase voltage is less than the start-up
Step 1: Turn the truck ON. Measure the voltage at
voltage or less than the commanded voltage during
CA422-1 and BNEG to check FU8 and the key switch
operation.
circuit.
Possible cause:

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Event Code 856

• If: The voltage is more than 1.5 V below +BV. Event Code 858
– Then find and repair the cause of the voltage
drop. ACCES 8 (ADM) OUTPUT DRIVER CIRCUIT OPEN
• If: The voltage is within 1.5 V of +BV. (OPTIONAL)

– Then replace ACCESS 8. The reach, tilt, and sideshift functions are disabled.
The ACCESS 8 output driver has an open circuit at
CA420-1.
Step 1: Check the wires from CA420-1 through the
related component to positive.
• If: The wires or component have an open circuit.
– Then make the necessary repairs or replace-
ments.
• If: There is no open circuit.
– Then replace ACCESS 8.

Event Code 859

ACCESS 8 (ADM) OUTPUT DRIVER OPEN INTER-
NAL (OPTIONAL)
The reach, tilt, and sideshift functions are disabled.
Fig. 192 24987 The ACCESS 8 output driver has an open circuit
internally at CA420-1.
Event Code 856 Step 1: Turn the truck OFF. Disconnect the wire to
ACCESS 8 at CA420-1. Turn the truck ON.
ACCESS 8 (ADM) POWER MOSFET SHORTED
• If: The event code continues.
The reach, tilt, and sideshift functions are disabled.
– Then replace ACCESS 8.
ACCESS 8 has an internal error.
Step 1: Turn the truck OFF. Then turn the truck ON
again.
Event Code 860
• If: The event code continues. ACCESS 8 (ADM) ED1 CONTACTOR TIPS
– Then replace ACCESS 8. SHORTED
The reach, tilt, and sideshift functions are disabled.
Event Code 857 ACCESS 8 has +BV before ED1 closes. This occurs if
the ED1 tips have a short circuit.
ACCESS 8 (ADM) OUTPUT DRIVER CIRCUIT Step 1: Turn the truck ON. Check the voltage at
SHORTED (OPTIONAL) ACCESS 8 +BV and BNEG for +BV before ED1
The reach, tilt, and sideshift functions are disabled. closes.
The ACCESS 8 output driver has a short circuit to • If: The voltage = +BV.
positive at CA420-1. – Then continue to Step 2.
Step 1: Check the wires from CA420-1 through the Step 2: Check for a short circuit in the ED1 tips or in-
related component to positive. correct cable connections.
• If: The wires or component have a short circuit. • If: ED1 and the cable connections are satisfactory
– Then make the necessary repairs or replace- and the event code continues.
ments. – Then replace ACCESS 8.
• If: There is no short circuit.
– Then replace ACCESS 8.

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Event Code 861

Event Code 861 Event Code 863

ACCESS 8 (ADM) CONTACTOR TIPS OPEN ACCESS 8 (ADM) WATCHDOG EVENT
The reach, tilt, and sideshift functions are disabled. The reach, tilt, and sideshift functions are disabled.
ACCESS 8 received a CAN message to turn on, but ACCESS 8 has an internal error.
there is no +BV at the ACCESS 8 power terminals. Step 1: Turn the truck OFF. Then turn the truck ON
Step 1: Turn the truck ON. Measure the voltage at again.
ACCESS 8 +BV and BNEG for +BV after ED1 closes. • If: The event code continues.
• If: The voltage ≠ +BV. – Then replace ACCESS 8.
– Then continue to Step 2.
Step 2: Check the cable connections and continuity Event Code 864
through FU15 to ED1.
ACCESS 8 (ADM) ENCODER FEEDBACK ERROR
• If: There is no continuity.
The reach, tilt, and sideshift functions are disabled.
– Then make the necessary repairs or replace-
ments. Step 1: Turn the truck ON. Use ANALYZER MENU/
A2.8.1 to monitor the ECR8 feedback while you oper-
• If: The cable connections and FU15 are satisfac-
ate the hydraulic accessory.
tory.
• If: The rpm speed on ACCESS 1 does not change
– Then replace ACCESS 8.
in relation to the M5 speed.
– Then continue to Step 2.
• If: The rpm speed on ACCESS 1 changes in rela-
tion to the M5 speed.
– Then replace ACCESS 8.
Step 2: Check FU22 for an open circuit.
Note: FU22 is an in-line fuse in the wire harness.
• If: Fu22 is not satisfactory.
– Then replace FU22.
• If: FU22 is satisfactory.
– Then continue to Step 3.
Step 3: Turn the truck OFF. Check the continuity of
the wire from ECR8 to CA640-3 and to CA423-4
(Channel A).
 Then check the continuity of the wire from ECR8
to CA640-4 and to PC423-1 (Channel B).
Fig. 193 (24986) • If: There is damage to the wires, pins, or connec-
tors.
Event Code 862 – Then make the necessary repairs or replace-
ments.
ACCESS 8 (ADM) EEPROM ERROR
• If: There is no damage to the wires, pins, or con-
The reach, tilt, and sideshift functions are disabled. nectors.
ACCESS 8 has an internal error. – Then replace M5.
Step 1: Turn the truck OFF. Then turn the truck ON
again.
• If: The event code continues.
– Then replace ACCESS 8.

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Event Code 865

Step 4: Keep the truck OFF. Measure the resistance

ACCESS 8 on the distribution panel between CAN HIGH (TP7)
and CAN LOW (TP8).
CA423
 The correct resistance = 60 Ω.
1
+12V/RED
CA640 2 • If: The resistance = 0 Ω.
FU22
1 – Then there is a short circuit between CAN HIGH
COMM/BLK 2A
ECR2 2 and CAN LOW. Repair the related wire connec-
A/WHT 3 4 tions and fuses.
4 5
• If: The resistance > 60 Ω.
B/BLU
+BV BNEG – Then the CAN bus termination resistors have an
open circuit. Continue to Step 5.
36 V
Step 5: Keep the truck OFF. Disconnect CA204 and
+
CA205 from the distribution panel. Measure the resis-
Fig. 194 (24990-01) tance between TP7 and TP8.
• If: The resistance > 120 Ω.
Event Code 865 – Then replace the distribution panel.
ACCESS 8 (ADM) CAN BUS DISCONNECT • If: The resistance is 120 Ω.
The reach, tilt, and sideshift functions are disabled. – Then replace ACCESS 2.
CAN communication with ACCESS 8 stopped.
Step 1: Turn the truck ON. Check the status of the
ACCESS 8 and ACCESS 4 indicator lights.
• If: The indicator lights are OFF.
– Then continue to Step 2.
• If: The indicator lights are ON.
– Then continue to Step 3.
Step 2: Keep the truck ON. Check the ACCESS 8
power input voltage through FU8 to CA422-1 (+BV
key) and BNEG.
 Then check the ACCESS 4 power input voltage
at CA410-1 and CA410-2.
• If: The power input voltage is correct, but the indi-
cator light is not ON.
– Then replace the applicable module. Fig. 195 (24988)
• If: The module has no power input.
– Then replace FU8 or repair the power input. Event Code 866
Step 3: Turn the truck OFF. Check the continuity of ACCESS 8 (ADM) LOGIC ERROR
the CAN wires and connections. The reach, tilt, and sideshift functions are disabled.
CAN HIGH: Check the continuity from PC422-5 to There is a hardware problem in the logic circuit for high
CA204-4. Then check from CA205-4 to CA412-1. current protection.
CAN LOW: Check the continuity from PC422-10 to ACCESS 8 detected an under-voltage condition at
CA204-9. Then check from CA205-9 to CA412-1. PC422-1 or an over-voltage condition (> 63 V) on the
• If: There is damage to the wires or connectors. capacitor bank.
– Then make the necessary repairs or replace- Possible cause:
ments.
• If: There is no damage to the wires or connectors. • an intermittent connection of the ACCESS 8 power
– Then continue to Step 4. cables.

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Event Code 867

Step 1: Turn the truck OFF. Check the ACCESS 8

power cables and connections.
• If: The power cables are loose or have damage.
– Then make the necessary repairs or replace-
ments.
• If: The connections and power cables are satisfac-
tory.
– Then replace ACCESS 8.

Fig. 197 (24987)

Event Code 868

ACCESS 8 (ADM) VOLTAGE ERROR
The reach, tilt, and sideshift functions are disabled.
The battery voltage at ACCESS 8 is too high or too low
at start-up.
Fig. 196 (24987)
Refer to Event Code 852.

Event Code 867 Event Code 869

ACCESS 8 (ADM) LOGIC ERROR ACCESS 8 START-UP ERROR
The reach, tilt, and sideshift functions are disabled. All truck functions are enabled.
ACCESS 8 sensed a problem in the hardware section ACCESS 8 is commanded to operate at truck start-up.
of the logic card which controls the phase voltage Step 1: Turn the truck ON. Use ANALYZER MENU -
feedback. A2.4.20.1 to monitor POT3 operation.
Possible cause:  The voltage should change in relation to the
thumbwheel movement.
• an intermittent connection of the ACCESS 8 power • If: The voltage does not change in relation to the
cables. thumbwheel movement.
Step 1: Turn the truck OFF. Check the ACCESS 8 – Then replace POT3. Use CALIBRATION MENU/
power cables and connections. C1.3 to calibrate POT3.
• If: The power cables are loose or have damage. • If: The voltage does change in relation to the
– Then make the necessary repairs or replace- thumbwheel movement.
ments. – Then replace ACCESS 8.
• If: The connections and power cables are satisfac-
tory. Event Code 870
– Then replace ACCESS 8.
ACCESS 8 DETECTS M5 MOTOR STALLED
The reach, tilt, and sideshift functions are disabled.
The M5 rotor is stuck or ACCESS 8 did not receive
ECR8 feedback.

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Event Code 871

Step 1: Turn the truck ON. Use the multi-task control

handle to operate the accessory function (via POT3).
Event Code 871
Use ANALYZER MENU/A2.8.1 to compare the ECR8 ACCESS 8 VOLTAGE OUT OF RANGE
feedback to the target speed in ANALYZER MENU/ All truck functions are enabled.
A2.8.2.
ACCESS 8 checks the battery voltage at start-up.
• If: The target speed increases in relation to the
Step 1: Check the battery condition.
POT3 input, but the ECR8 speed (monitored by
ECR8) does not increase. • If: The battery is correctly charged and has the cor-
rect specifications.
– Then continue to Step 2.
– Then continue to Step 2.
• If: The target speed does not increase in relation to
the POT3 input. • If: Battery does not have the correct voltage or is
not correctly charged.
– Then continue to Step 3.
– Then correct the battery problem.
Step 2: Check the FU22 for an open circuit.
Step 2: Check the power cable connections to
Note: FU22 is an in-line fuse in the wire harness.
ACCESS 8 at +BV and BNEG.
• If: FU22 is not satisfactory.
• If: The power cables are incorrect or have poor con-
– Then replace FU22. nections.
• If: FU22 is satisfactory. – Then correct the power cable issue.
– Then replace M5. • If: The power cables are satisfactory.
Step 3: Use ANALYZER MENU/A2.4.20 to monitor – Then continue to Step 3.
the POT3 input.
Step 3: Make sure that the system voltage is correct
• If: The POT3 input is correct. in FEATURES MENU/F3.1.
– Then replace ACCESS 8.  The correct system voltage = 36 V.
• If: The POT3 input is not correct. • If: The F3.1 setting is not correct.
– Then check POT3 and the related wires. Make – Then change F3.1 to 36 V.
the necessary repairs or replacements. • If: The F3.1 setting is correct.
– Then replace ACCESS 8.
ACCESS 8

CA423 Event Code 872

1
+12V/RED
CA640 2 ACCESS 8 (ADM) INTERNAL TEMPERATURE Ex-
FU22
1 ceeds 85°C (185°F)
COMM/BLK 2A
2
ECR2 The reach, tilt, and sideshift performance is reduced.
A/WHT 3 4
4 5
Step 1: Check the condition of ACCESS 8.
• If: The ACCESS 8 heatsink is dirty.
B/BLU
+BV BNEG
– Then use air to clean the heatsink.
36 V • If: The ACCESS 8 heatsink is clean.
+ – Then continue to Step 2.
Fig. 198 (24990-01) Step 2: Check the installation of ACCESS 8.
• If: ACCESS 8 is loose.
– Then tighten the installation hardware.
• If: ACCESS 8 is not loose.
– Then continue to Step 3.
Step 3: Use ANALYZER MENU/A4.3.3 to test the op-
eration of FAN3.
• If: FAN3 operates does not operate correctly.
– Then find and repair the FAN3 operation issue.

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Event Code 873

• If: FAN3 operates correctly.

– Then continue to Step 4.
Step 4: Check the fan operation setting in FEA-
TURES MENU/F7.1.
• If: The F7.1 setting is correct and ACCESS 3 is
very hot.
– Then check the power cable connections for the
correct torque.
Step 5: Check the operation of the accessory hy-
draulics.
• If: The operation of the accessory hydraulics is sat-
isfactory and the event code continues.
– Then replace ACCESS 8. Fig. 199 (24991)

Event Code 873 Event Code 874

ACCESS 8 (ADM) M5 MOTOR OVER-TEMPERA- ACCESS 8 (ADM) M5 MOTOR TEMPERATURE
TURE 150°C (302°F) SENSOR OPEN
The reach, tilt, and sideshift performance is reduced. The reach, tilt, and sideshift functions are disabled.
Possible cause: TS5 has an open circuit.
Step 1: Turn the truck OFF. Check the continuity of
• A very heavy duty cycle for accessory hydraulics the wires at ACCESS 8 CA423-3 and CA423-6 through
CA641 and TS5.
• High temperatures in the operation environment
• If: There is not an open circuit.
• Hydraulic system issues. – Then replace ACCESS 8.
Step 1: Make sure that the performance settings are • If: There is an open circuit.
correct. – Then continue to Step 2.
• If: The performance settings are incorrect. Step 2: Keep the truck OFF. Check for continuity
– Then correct and save the settings. from CA641-1 to CA641-2.
• If: The performance settings are correct. • If: There is no continuity at CA641.
– Then continue to Step 2. – Then replace M5.
Step 2: Turn the truck OFF. Disconnect CA423. Mea- • If: There is continuity at CA641.
sure the resistance of TS5 at JC423-3 and JC423-6 on – Then repair the wiring from CA641 to CA423.
the wire harness.
 The correct resistance ≈ 675 Ω at 40°C (104°F)
 The correct resistance ≈ 335 Ω at 150°C
(302 °F).
• If: The TS5 resistance is not correct.
– Then replace M5.
• If: The TS5 resistance is correct.
– Then replace ACCESS 8.

Fig. 200 (24991)

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Event Code 875

Event Code 875

ACCESS 8 (ADM) TEMPERATURE SENSOR EX-
CEEDS 105°C (221°F)
The reach, tilt, and sideshift functions are disabled.
Refer to Event Code 872.

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