Chapter 01: Human Resource Management: Function and Role

Q1.How do managers and owners ensure that they only make and grow the organization and not
adversely harm it?

Get good people to work for the organization

Develop and engage these people

Motivate them continuously to contribute exponentially and positively to the organization.

All of the above

Q2.The focus of organizations today has shifted from redundant work to ……………..

Learning new things.

Q3.Whose needs are identified and fulfilled through the functions of Objectives of Human Resource
Management?

All stakeholders

Q4.Which of the following roles of HR Manager includes grievance handling, settlement of disputes,
handling disciplinary actions and issues, collective bargaining and consultations?

Fire-Fighting Role

Q5.……….. can make or break the entire system thus becoming a crucial element in the success of any
business.

Humans

Q6.HRM is responsible for creating an alignment between ………………. Brings about high productivity,
employee engagement and employee retention.

Individual goals

Organizational goals

A and B

Q7.With which of the following functions, management ensure that the work done by the employees is
as per the expected standards?

Performance appraisal

Q8.Which one of the following is the ‘Managerial’ function of Human Resource Management?

Directing, Controlling

Q9.Which one of the following is not the principle of Human Resource Management?

HRM cant be a one time process.

Q10.Human Resource Management has to have the inflexibility to mould its functions with the changing
nature of employee’s nature, behaviors and backgrounds.

False

Q11.HRM gives advice to ……………………. On matters such as manpower planning, job analysis, training,
team handling etc.

Departmental heads of various departments

Q12.Which one of the following is the ‘Operative’ function of Human Resource Management?

Employee retention, Labour relations

Q13.What is called as the art and science of planning, organizing, directing and controlling the
movement of resources in an organization to get the desired results?

Management

Q14.Human Resource Management finds its roots in the industrial revolution of the 1850s in
…………………… It gradually entered India around early 1900s.

Western Europe

United States of America

A and B

Q15.Human Resource Management is essentially concerned with people dimension of management. Its
main function and feature is that it manages the ……………..of people employed in the organization.

Productivity

Efficiency

A and B

Chapter 02: Human Resource Planning, Recruitment, Selection and Placement

Q1.Getting candidates to apply for the job refers to …………; and to find the right employee out of a pool
of candidates and ensure correct placement refers to ……..

Recruitment, selection

Q2.Which type of ‘External method of recruitment’ is a determined act of getting skilled employees
working for the competitor with the objective of scooping the competitors talent and killing their
competencies in order to get ahead in business?

Poaching

Q3.Why international BPO or KPO would like to have its business processes in India or Philippines?
Easy availability of all types of labour/work force at low rates,

Knowledge of languages and

Commendable technical knowledge.

All of the above

Q4.Which of the following document mentions in detail the scope, tasks, duties, responsibilities and
working conditions related to the job?

Job Description

Q5.…………… actually means “putting the candidate on the correct job”.

Placement

Q6.Which type of ‘External method of recruitment’ save time; give access to candidates already known
to someone in the company and also involves all employees to add members to the organization
promoting engagement?

Employee Referrals

Q7.Job description and Job specification are the two components of ……………

Job analysis

Q8.……………..have now become a common mention on the resume for the HR to check the person out.

LinkedIn profile links,

Instagram Ids

Facebook Ids

All of the above

Q9.The foundation of the human resource plan has to be based on a clear understanding of ………………..
of the organization.

Strategic goals

Strategic plans

Both A and B

Q10.……………. are tests conducted to understand how the candidate interprets situations and problems
around him.

Projective test

Q11.Which methods of recruitment are essentially applied by HRM to keep existing employees
motivated, satisfied and engaged while ruling out feelings of insecurity when new talent comes in?
Internal methods of recruitment

Q12.………….. is a relatively new and different concept in which companies work on staff sharing methods
where their human resources work for specific hours for a variety of clients simultaneously.

Virtual staffing

Q13.Succession planning coupled with future recruitment of manpower; simultaneously to understand

which requirements can be filled …………. And which need to be filled from ……………….

Internally, outside sources

Q14.Which of the following is a set of few ‘External methods of recruitment ‘?

Job Portals, Social Media Recruitment

Q15.As defined by ……….., human resource planning is the “process for ensuring that the human
resource requirements of an organization are identified and plans are made for satisfying those
requirements:

Bulla and Scott

Chapter 03: Training and Induction

Q1.Which of the following training helps new employees in setting clear expectations before starting
work and prepares the employee with what to expect?

Induction training

Q2.Traininag methods like Job Rotation, Coaching, Job Instruction, Group Assignments, Internships are
cosidered as ……………….

On-the-job training

Q3.………….. are often times wary of training and conduct very less amount of training because they feel
that it eats into the time of employees and that there are no results.

Employers

Q4.E – Learning programmes are company based training programmes which enables trainees to take
these on their own pace and time.

False

Q5.Training need analysis’ starts the process of “………..” while it ends with ‘Evaluation of the
effectiveness of training’.

Training
Q6.Specific skills and knowledge need to be imparted to employees so as to enable them to adapt to
changes occurring in the organization; and training helps to increase their efficiency and gives coping
mechanisms for ……………….

Change management

Q7.Training results in creating and maintaining good employee relations and create a feeling of
……………….

Job satisfaction

Q8.Which of the following benefit of training occurs to the organisation?

Helps in improving the morale and motivation of the employees

Q9.Training methods like Case Study, Incident Method, Role play, Business Games, Lectures are
considered as …………….

Off-the-job training

Q10.In which phase of the Induction Programme, new employees are introduced to Key People/
Departmental heads and all functions of the organization?

Third Phase

Q11.Organizations are moving from IQ to ……… in a bid to understand the reactions and responses of
people.

EQ

Q12.…………….; defines training as “the process of teaching new employees the basic skills they need to
perform their jobs.”

Gary Dessler

Q13.Based on the principle that people learn more from experience with feedback than from training
materials and presentations; Rapid Instructional Design emphasizes ……………

Experience based trainings.

Activity based training.

Both A and B

Q14.What is/are the Objective/s of Induction Programme?

Introduce new joinees to the organization – the policies, people, processes etc.

Make new joinees aware of expectations from them and help them set their own expectations for their
tenure in the organization.

Share organizational culture and values.

All of the above

Q15. Kirkpatrick model uses 4 levels to evaluate training programs which are – Reaction, Learning,
Behaviour and ………….

Result

Chapter 04: Performance Management

Q1.Dale S. Beach, “……………..is systematic evaluation of the individual with respect to his or her
performance on the job and his or her potential for development”.

Performance Appraisal

Q2.Which one of the following is an odd Objectives of Performance Management System?

To help in improving the overall effectiveness of the employer.

Q3.A measurable variable assigned to each task which help in measuring the completeness and
acceptability of results of the tasks. These results which indicate the completeness of a task are called as
Key Performance Indicators (KPI).

KPIs

Q4.A ………….. Method of performance appraisal is normally used only by the Government to appraise
their employees and this method includes filling up a confidential report at the end of every year.

Confidential Report

Q5.…………… is thus a continuous process of identifying, measuring and developing the performance of
individual members and the team; and aligning performance with the strategic goals of the organization.

Performance Management

Q6.Which one of the following are the Modern Methods of Performance appraisal?

Management by Objectives (MBO), 360 – degree appraisal

Q7.Which of the following modern method of performance appraisal uses the rating scales which
describe various degrees of behavior related to a dimension of performance.

Behaviourally Anchored Rating Scales (BARS)

Q8.Which of the following modern method of performance appraisal, propounded by Peter Drucker in
1954, is governed by evaluating the fulfillment of goals and objectives set jointly by the team leader and
member?

Management by Objectives

Q9.…………. are crucial part of the employee’s performance and the employee would want to achieve
them only if they achieve something out of it themselves.
KPIs

Q10.Performance Management System helps in forming a link between the…………….

Tasks assigned to the individuals

Targets and tasks assigned to the department

A and B

Q11.A performance management system is required to conduct appraisals in a manner which will be
beneficial for the ………….

Employee and organization.

Q12.Performance Appraisal might not have linkages with organizational goals and objectives.

True

Q13.In which of the following traditional methods of Performance appraisal the appraiser checks the
variable given on the rating scale – which usually is a 5 point scale stating the parameters of
performance for that particular trait/task?

Graphic Rating Scale Method

Q14.Performance Management is a …………….. approach to evaluation

Collective

Q15.The …………… purpose of PMS is to link individual goals to organizational goals.

Strategic

Chapter 05: Compensation Management

Q1.The total amount of money received by a person as a remuneration is called as ………… which include
heads like Dearness Allowance, pay (monthly rate), house rent allowance, other allowances, benefits etc.

Earnings

Q2.According to the Indian Labour Organization (ILO) ……… are defined as, “the remuneration paid by the
employer for the services of hourly, daily, weekly and fortnightly employees”.

Wages

Q3.Which of the following method is followed to establish the value or worth of a job, without taking
into account the individual abilities or performance of the workers concerned?

Job Description

Q4.According to the National Commission on Labour, “……………… are extra financial motivation.”
Wage Incentives

Q5.The Provident Fund is deducted at …….. of (Basic + DA) from the employee’s salary.

0.12

Q6.The Payment of Bonus Act, 1965 stipulates that for any worker earning less than Rs. 21000 per month
is eligible to bonus of minimum………..or maximum 20% of his salary.

0.0833

Q7.Which allowance is paid as the difference between the offered CTC amount and the total earnings
after deductions?

Special Allowance

Q8.A remuneration paid by the management to the employees for their contribution to the organization
is called as ………….

Compensation

Q9.………….is an extra payment given to the employees as a share in the organization’s profits.

Bonus

Q10.………….. is an explanation of the tasks involved, duties and responsibilities of the job while……………..
are the knowledge, skills, abilities and aptitude required to perform the job.

Job Description, Job Specifications

Q11.…………… is the wage which is arrived at after discounting the nominal wage by the living cost. It is
the purchasing power of the wage.

Real wage

Q12.In which of the following methods of job evaluation; jobs are divided into classes and grades?

Job Classification and Grading Methods

Q13.Based on the Indian Labour Conference of 957, following things should be considered while fixing of
wages: Other miscellaneous expenses like fuel, electricity, transportation etc. have to be considered as
…….. of the minimum wage.

0.2

Q14.………… is a percentage of basic pay and is given as an allowance for inflation.

Dearness Allowance (DA)

Q15.Salary is the remuneration paid to the …………….employees – mainly clerical and managerial staff of
a company. The salary is paid on a monthly basis to the employees.

White collared
Chapter 06: Fundamental of Organization Behavior

Q1.…………..went on to be known as the “Father of Personnel Management” because he introduced

concepts like hygiene, cleanliness and improvement in work conditions at his factory.

Robert Owen

Q2.Which one of the following is relatively not a significance of Organizational Behavior?

It is helpful in recruiting and selecting employees

Q3.The studies of ………….., conducted at the Western Electric Company’s Hawthorne Works in Chicago
and made him known as the “Father of Human Relations Movement”.

Elton Mayo

Q4.People who are good drivers have very good spatial skills and ……………..

Hand-eye coordination.

Q5.McGregor’s ………….states that an average employee dislikes work and finds ways to avoid work
responsibilities.

Theory X

Q6.

Organizational behavior in short is a study of …………. People behave in a certain manner in an

organization.

How,

Why

When

All of the above

Q7.…………. says “Organizational Behavior is the study and application of knowledge about how people
act within organization.”

Keith Davis

Q8.The ………….. of information in the brain is the main reason why humans are different.

Processing

Q9.The theory further found that the amount of work done by individuals is governed by social norms
and that people react in ………… rather than individually.

Groups
Q10.The concept of ………………..was introduced by William Whyte who believed that it is very important
for a person to be loyal to the organization.

Organizational Man

Q11.Man has become a social animal now and is governed or controlled by a lot of ………………

Societal norms

Q12.The filters like ……………….act as a deciding factor on what exactly is to be processed by the brain.

Languages, decisions,

Experiences, values

Beliefs, attitudes

All of the above

Q13.Brain thinks…………………for the man and controls all actions whether internal or external performed
by human beings.

Consciously,

Subconsciously

Unconsciously

All of the above

Q14.…………studies on group behavior became the stepping stone for introduction of the concept of
group responsibilities in organizations.

Mary Parker Follett’s

Q15.Which of the following statements regarding the differences in behaviour is INCORRECT?

Socio centric people love to work alone.

Chapter 07: Individual Process and Behavior

Q1.………….. means the act of knowing and is often followed by behavior because cognition provides
input to the person’s thinking and perception.

Cognition

Q2.Douglas McGregor the …………….. states that an average person learns to accept work and likes to
complete it; and is motivated by the rewards associated with it.

Theory Y
Q3.The attitude dualities are defined by Jung as follows:……………….

Consciousness and Unconsciousness

Extraversion and Introversion

Rational and Irrational

All of the above

Q4.The geographical region that we live in, culture, atmosphere, economic conditions, group dynamics
of ethnic groups around us are the ……………..factors that determine the personality.

Environmental

Q5.Personality Characteristics like Imaginative, disorderly, idealistic, emotional, impracticalis suitable for
the jobs like……………

Painter, musician, writer, interior decorator

Q6.General characteristics which make up the foundation of personality are called as the ………… These
are traits which would be common in many people like intelligence, honesty, shyness etc.

Central traits

Q7.………………is a feeling of discomfort or tension when two conflicting thoughts arise in the mind at the
same time.

Cognitive Dissonance

Q8.Meetings, performance pressures, group activities, individual tasks, etc. are the ……………..factors that
determine the personality.

Situational

Q9.……………. is how a person behaves or intends to behave towards a person or thing.

Behavioral component

Q10.…………… are those which are evident in some situations or under certain circumstances like
nervousness while speaking in public, impatience while waiting for someone; etc.

Secondary traits

Q11.…………..is what a person will understand of a situation and not the actual situation. This plays a
major role when people are working in teams.

Perception

Q12.According to Allport’s theory,………….. are those which dominate the human’s nature and that the
individual becomes known by these traits all their life. For eg. Words like narcissist, god like, kind,
compassionate etc.

Cardinal traits
Q13.What is/are the primary determinant/s of Personality?

Heredity,

Environment

Situation

All of the above

Q14.According to Robbins, “………….. is defined as the processes that account for an individual’s intensity,
direction and persistence of effort toward attaining a goal.”

Motivation

Q15.Attitude can be defined as a tendency to respond positively or negatively towards a certain

…………….

Idea,

Object,

Person or a situation.

All of the above

Chapter 08: Fundamental of interpersonal Behavior & Group

Q1.Which of the following is not the Feature of a Group?

Group members perceive the team as a diversified unit.

Q2.…………….. are specific groups which are directed by a leader to achieve specific tasks.

Command groups

Q3.People who feel ………….. due to their roles in the formal group find their sense of belonging in
informal groups.

Insecure

Q4.Individualistic members would hamper the performance of the group as a whole.

True

Q5.Which of the following is not an advantage of Informal Groups?

Decreased efficiency

Q6.Which type of groups are formed to complete allotted tasks and the only difference in a command
group and a task group is that it is a democratic group?
Task groups

Q7.If the strength of the…………… is high enough they will challenge the authority of the business owners
itself and try to bring unwanted changes.

Informal groups

Q8.Which of the following is not the Characteristics of Effective Group?

Group members should have good listening skills and should be participative in all tasks of the group.

A group should have a good mix of introverts and extroverts.

Groups should have members who have an understanding of emotional intelligence

None of the above

Q9.Groups are two or more individuals who………………………., coming together to achieve a particular set
of objectives.

Interact and are interdependent

Q10.…………….. are non-structured groups which are not formed by the organization.

Informal groups

Q11.Members of a group have to play …………….. and have to juggle responsibilities based on the roles
assigned.

Various roles simultaneously

Q12.Groups are two or more individuals who………………………., coming together to achieve a particular
set of objectives.

Interact and are interdependent

Q13.Individualistic members would hamper the performance of the group as a whole.

True

Q14.Members of a group have to play …………….. and have to juggle responsibilities based on the roles
assigned.

Various roles simultaneously

Q15.Which of the following is not an advantage of Informal Groups?

Decreased efficiency

Chapter 09: Team Building

Q1.……….. are preferred in organizations because they require very less monitoring from Management
side; and are responsible for their tasks.

Teams

Q2.

Which of the following cannot be taken as an ‘Essential Condition in Team Building’?

Individual Responsibility

Q3.

Why the leader and the members of the team should work to feel each other comfortable in the team?

Team members give dedication to the team when they belong to it.

Humans need acceptance to keep their inner drive going which happens when they contribute to the
team.

Humans need appreciation to keep their inner drive going which happens when they contribute to the
team.

All of the above

Q4.……… are two or more people with complementary skills who come together and work as a single
unit to achieve a common purpose.

Teams

Q5.

In which of the following stage of team’s life cycle, the leader can concentrate on his tasks and has only a
guiding role where he just needs to review the tasks being performed by team members?

Performing

Q6.What are the stages of team-life-cycle in it’s oorder?

Forming, Storming, Norming, Performing, Adjourning

Q7.

…………….. is an important aspect of team management and is required to ensure that the teams are
formed in line with the goals of organization.

Team Building

Q8.

In which of the following stageof team’s life cycle, members start to push against the boundaries which
are set in the forming stage and is the starting point of the conflicts in the team?

Storming
Q9.

Working in teams requires ………… of coordination and communication for making the performance
successful.

High level

Chapter 10: Leadership

Q1.In which type of leadership style,the authority and decision making powers are concentrated with
the leader and there is no participation in decision making by the members of the team?

Autocratic

Authoritarian

A or B

Q2.Which type of leaders have very good oratory skills and an ideological vision which they have an
ability to translate into goals for the team?

Charismatic

Q3.One of the primary objectives of the ……….. are to develop a congenial environment which is
performance oriented in the organization.

Leader

Q4.The concept of leadership has evolved over time and from the normally accepted attitude that
“Leaders are born” has shifted to …………………

“Leaders are created”

Q5.Stogdill (1950) defined leadership as, “the process (act) of influencing the activities of an organized
group in its efforts toward ……………………”

Goal setting

Goal achievement

A and B

Q6.Which of the following refers to the characteric feature of a Leader?

Builds trust and confidence in people

Q7.Leaders influence the ………………

Perception, motivation,

Communication, personality

The overall behavior of people.

All of the above

Q8.Which of the following leadership style helps the team members develop a confidence and prepares
them to take up greater responsibilities in course of their work?

Democratic

Participative

A or B

Q9.…………… is sometimes described as “no leadership” because a direct leadership is not visible.

Laissez Faire

Q10.Which of the following refers to the characteric feature of a Manager?

Provides directions and instructions

Q11.Which type of leadership style often found in government offices and is defined by high degree of
rules, regulations and minimum degree of flexibility?

Bureaucratic

Q12.The concept of leadership has evolved over time and from the normally accepted attitude that
“Leaders are born” has shifted to …………………

“Leaders are created”

Q13.Stogdill (1950) defined leadership as, “the process (act) of influencing the activities of an organized
group in its efforts toward ……………………”

Goal setting

Goal achievement

A and B

Q14.Which of the following refers to the characteric feature of a Manager?

Provides directions and instructions

Q15.…………… is sometimes described as “no leadership” because direct leadership is not visible.

Laissez Faire

Chapter 11: Organization System

Q1.The ………….. have subsystems of procedures, methods etc. which depend on the nature of functions
being performed in the organization.

Technical system
Q2.Peter and Waterman studied the culture and management practices of highly successful US
organizations. They observed that …………. Led to the success of management practices.

Cultural values

Q3.What gives the organization the strength to accommodate changes in the environment keeping
certain traditions and values intact?

Organizational Culture

Q4.

Not only Customer Service but ………………………became a focal point for the companies which were
studied by Peters and Waterman

Both A and B

Q5.Organizational Culture is defined by………….as, “a belief system shared by an organization’s

members”.

Spender

Q6.An ………… is a person who works for an organization but runs his unit as if he was the owner.

Intrapreneur

Q7.…………. are small, innovative, open and more daring to take risks in business.

Startups

Q8.Innovation and a focus on providing solution oriented products across the world are the keys to
………………… in the markets today.

Survival

Sustainability

Both A and B

Q9.A ………….. includes the individuals and groups and the relational dynamics between them.

Social sub system

Q10.Which of the following cannot be considered as a Function of Organizational Culture?

Facilitates individual commitment

Q11.More and more businesses are moving towards…………….their employees and making them a part of
decision making process.

Empowering

Q12.Which are the different modes through which employees learn the organizational culture?

Stories, rituals,
Material symbols

Languages.

All of the above

Q13.An organization’s culture is the set of …………… which define the acceptable behavioral actions from
the employees.

Values,

Systems

Beliefs

All of the above

Q14.An …………… is the design or blue print of the company which describes the roles, responsibilities
and relationships within the organization.

Organizational system

Q15.The ………….. have subsystems of procedures, methods etc. which depend on the nature of functions
being performed in the organization.

Technical system

Chapter 12: Managing Change

Q1.Mostly businesses are required to react or respond to changes which are unplanned; and
be……………about changes which are either planned or foreseen.

Proactive

Q2.…………. are the back bone of any organization and their involvement will increase trust between
employees and management.

Employees

Q3.Name the first and the last steps of the Kotter’s 8 – step Change Model?

Create Urgency, Incorporate Change

Q4.Which of the following model of change proposes the followig steps: Strategy, Sructure, Systems,
Shared Values, Style, Staff and Skills?

McKinsey 7 S Model

Q5.Which of the following model of change proposes three steps; i.e. Unfreeze, Change and Refreeze?

Lewin’s Model of Change Management

Q6.Changes in oil prices, Recession, Inflation, Changing tax structures and Labour costs are the examples
of ………… factors responsible for the change.

Economic

Q7.…………. change is a human tendency and thus there is a lot of management that goes into bringing
change in a smooth manner.

Resistance to

Q8.Which of the following is an internal force of change?

Changes in Organizational Strategies

Q9.Which of the following is an external force of change?

Government Laws and Regulations

Q10.Identify an odd “reason for change”?

Participation in decision making

Q11.Which of the following approach to change eliminates uncertainty and helps employees plan their
performances to achieve the career path planned for them?

Succession Planning and Career paths

Q12.Any………… has to be implemented step by step or phase wise as new things take some time to get
used to.

Big change

Q13.Mostly businesses are required to react or respond to changes which are unplanned; and
be……………about changes which are either planned or foreseen.

Proactive

Q14.Changes in oil prices, Recession, Inflation, Changing tax structures and Labour costs are the
examples of ………… factors responsible for the change.

Economic

Q15.Name the first and the last steps of the Kotter’s 8 – step Change Model?

Create Urgency, Incorporate Change

Comments
Popular Posts

Image

STUDY OF FRONT PANEL AND BACK PANEL OF ATX CABINET

Front Panel In the following picture, We can see front of a basic computer. We are starting at the bottom
and going up, we can see that there is a large round button. That’s the power switch. Its used to turn the
computer on and off. Above the power button, we can see a row of ports. The four rectangular ports are
USB ports. They are typically used with USB flash drives or external hard drives to transfer information
from the computer. Between the USB ports are the headphone and microphone jacks. These can be used
for gaming headsets. The smaller button to the right of the right-most USB port is the reset button. The
reset button should only to be used in the case of a serious crash where the computer freezes. On some
machines. In the front of computer there is only one drive. It’s an optical drive (term used for CD, DVD
and Blu-ray drives – drives that read and write with a laser). We need to burn optical disks. Most
computers have both ‘power lights’

Bussiness Communication Skills

Chapter 01: Attitude Q1.feelings sentiments moods and emotions about some person Idea event or
object are affective component Q2.profits operational efficiency strategic efforts, integrated approach,
tech-savvy we are examples benefits to organization Q3.beliefs, opinion, knowledge or information held
by an individual are cognitive components Q4.work motivation Mein Main fest in enthusiasm to do work,
punctuality, regular attendance, _____ , determination to meet deadlines,etc. production of quality
output Q5.winning attitude is mental disposition of an individual which keeps ____’ on life even when
chips are down. positive Outlook Q6.Pessimist, irrational analyst, destructive critics, skeptics and losers
are people with negative attitude Q7._____ is the process of studying a particular phenomenon, either
on the job or off the job. Learning Q8.A form of learning whereby a behavior followed by a positive
response is more likely to be repeated Instr

Information Technology for Business

Chapter 01: System and System Concept Q1.What is a combination or arrangement of parts to form an
integrated whole System Q2……….. systems are conceptual or nonphysical entities. Abstract Q3.This
subsystem handles the interaction of the system with the user user interface Q4.What is plan or method
of doing something System Q5.This is the second name for EIS ESS Q6……….. is defined as the return of
part of the output of a system into the input feedback Q7.This is one of the components of EIS Software
Q8.what is the science of communication and control Cybernetics Q9……….. Systems are tangible entities
that may be static or dynamic in operation physical Q10.This is the actual invisible component that
integrates all the components. Algorithm Q11.This is one of the disadvantages of EIS System dependent
Q12.This subsystem ensures communication between the different entities of an information system.
Network Q13.Full

Powered by Blogger

HOME
HR & OB

On March 14, 2020

Chapter 01: Human Resource Management: Function and Role

Q1.How do managers and owners ensure that they only make and grow the organization and not
adversely harm it?

Get good people to work for the organization

Develop and engage these people

Motivate them continuously to contribute exponentially and positively to the organization.

All of the above

Q2.The focus of organizations today has shifted from redundant work to ……………..

Learning new things.

Q3.Whose needs are identified and fulfilled through the functions of Objectives of Human Resource
Management?

All stakeholders

Q4.Which of the following roles of HR Manager includes grievance handling, settlement of disputes,
handling disciplinary actions and issues, collective bargaining and consultations?

Fire-Fighting Role

Q5.……….. can make or break the entire system thus becoming a crucial element in the success of any
business.

Humans

Q6.HRM is responsible for creating an alignment between ………………. Brings about high productivity,
employee engagement and employee retention.

Individual goals

Organizational goals

A and B

Q7.With which of the following functions, management ensure that the work done by the employees is
as per the expected standards?

Performance appraisal

Q8.Which one of the following is the ‘Managerial’ function of Human Resource Management?

Directing, Controlling
Q9.Which one of the following is not the principle of Human Resource Management?

HRM cant be a one time process.

Q10.Human Resource Management has to have the inflexibility to mould its functions with the changing
nature of employee’s nature, behaviors and backgrounds.

False

Q11.HRM gives advice to ……………………. On matters such as manpower planning, job analysis, training,
team handling etc.

Departmental heads of various departments

Q12.Which one of the following is the ‘Operative’ function of Human Resource Management?

Employee retention, Labour relations

Q13.What is called as the art and science of planning, organizing, directing and controlling the
movement of resources in an organization to get the desired results?

Management

Q14.Human Resource Management finds its roots in the industrial revolution of the 1850s in
…………………… It gradually entered India around early 1900s.

Western Europe

United States of America

A and B

Q15.Human Resource Management is essentially concerned with people dimension of management. Its
main function and feature is that it manages the ……………..of people employed in the organization.

Productivity

Efficiency

A and B

Chapter 02: Human Resource Planning, Recruitment, Selection and Placement

Q1.Getting candidates to apply for the job refers to …………; and to find the right employee out of a pool
of candidates and ensure correct placement refers to ……..

Recruitment, selection

Q2.Which type of ‘External method of recruitment’ is a determined act of getting skilled employees
working for the competitor with the objective of scooping the competitors talent and killing their
competencies in order to get ahead in business?
Poaching

Q3.Why international BPO or KPO would like to have its business processes in India or Philippines?

Easy availability of all types of labour/work force at low rates,

Knowledge of languages and

Commendable technical knowledge.

All of the above

Q4.Which of the following document mentions in detail the scope, tasks, duties, responsibilities and
working conditions related to the job?

Job Description

Q5.…………… actually means “putting the candidate on the correct job”.

Placement

Q6.Which type of ‘External method of recruitment’ save time; give access to candidates already known
to someone in the company and also involves all employees to add members to the organization
promoting engagement?

Employee Referrals

Q7.Job description and Job specification are the two components of ……………

Job analysis

Q8.……………..have now become a common mention on the resume for the HR to check the person out.

LinkedIn profile links,

Instagram Ids

Facebook Ids

All of the above

Q9.The foundation of the human resource plan has to be based on a clear understanding of ………………..
of the organization.

Strategic goals

Strategic plans

Both A and B

Q10.……………. are tests conducted to understand how the candidate interprets situations and problems
around him.
Projective test

Q11.Which methods of recruitment are essentially applied by HRM to keep existing employees
motivated, satisfied and engaged while ruling out feelings of insecurity when new talent comes in?

Internal methods of recruitment

Q12.………….. is a relatively new and different concept in which companies work on staff sharing methods
where their human resources work for specific hours for a variety of clients simultaneously.

Virtual staffing

Q13.Succession planning coupled with future recruitment of manpower; simultaneously to understand

which requirements can be filled …………. And which need to be filled from ……………….

Internally, outside sources

Q14.Which of the following is a set of few ‘External methods of recruitment ‘?

Job Portals, Social Media Recruitment

Q15.As defined by ……….., human resource planning is the “process for ensuring that the human
resource requirements of an organization are identified and plans are made for satisfying those
requirements:

Bulla and Scott

Chapter 03: Training and Induction

Q1.Which of the following training helps new employees in setting clear expectations before starting
work and prepares the employee with what to expect?

Induction training

Q2.Traininag methods like Job Rotation, Coaching, Job Instruction, Group Assignments, Internships are
cosidered as ……………….

On-the-job training

Q3.………….. are often times wary of training and conduct very less amount of training because they feel
that it eats into the time of employees and that there are no results.

Employers

Q4.E – Learning programmes are company based training programmes which enables trainees to take
these on their own pace and time.

False
Q5.Training need analysis’ starts the process of “………..” while it ends with ‘Evaluation of the
effectiveness of training’.

Training

Q6.Specific skills and knowledge need to be imparted to employees so as to enable them to adapt to
changes occurring in the organization; and training helps to increase their efficiency and gives coping
mechanisms for ……………….

Change management

Q7.Training results in creating and maintaining good employee relations and create a feeling of
……………….

Job satisfaction

Q8.Which of the following benefit of training occurs to the organisation?

Helps in improving the morale and motivation of the employees

Q9.Training methods like Case Study, Incident Method, Role play, Business Games, Lectures are
considered as …………….

Off-the-job training

Q10.In which phase of the Induction Programme, new employees are introduced to Key People/
Departmental heads and all functions of the organization?

Third Phase

Q11.Organizations are moving from IQ to ……… in a bid to understand the reactions and responses of
people.

EQ

Q12.…………….; defines training as “the process of teaching new employees the basic skills they need to
perform their jobs.”

Gary Dessler

Q13.Based on the principle that people learn more from experience with feedback than from training
materials and presentations; Rapid Instructional Design emphasizes ……………

Experience based trainings.

Activity based training.

Both A and B

Q14.What is/are the Objective/s of Induction Programme?

Introduce new joinees to the organization – the policies, people, processes etc.
Make new joinees aware of expectations from them and help them set their own expectations for their
tenure in the organization.

Share organizational culture and values.

All of the above

Q15. Kirkpatrick model uses 4 levels to evaluate training programs which are – Reaction, Learning,
Behaviour and ………….

Result

Chapter 04: Performance Management

Q1.Dale S. Beach, “……………..is systematic evaluation of the individual with respect to his or her
performance on the job and his or her potential for development”.

Performance Appraisal

Q2.Which one of the following is an odd Objectives of Performance Management System?

To help in improving the overall effectiveness of the employer.

Q3.A measurable variable assigned to each task which help in measuring the completeness and
acceptability of results of the tasks. These results which indicate the completeness of a task are called as
Key Performance Indicators (KPI).

KPIs

Q4.A ………….. Method of performance appraisal is normally used only by the Government to appraise
their employees and this method includes filling up a confidential report at the end of every year.

Confidential Report

Q5.…………… is thus a continuous process of identifying, measuring and developing the performance of
individual members and the team; and aligning performance with the strategic goals of the organization.

Performance Management

Q6.Which one of the following are the Modern Methods of Performance appraisal?

Management by Objectives (MBO), 360 – degree appraisal

Q7.Which of the following modern method of performance appraisal uses the rating scales which
describe various degrees of behavior related to a dimension of performance.

Behaviourally Anchored Rating Scales (BARS)

Q8.Which of the following modern method of performance appraisal, propounded by Peter Drucker in
1954, is governed by evaluating the fulfillment of goals and objectives set jointly by the team leader and
member?

Management by Objectives

Q9.…………. are crucial part of the employee’s performance and the employee would want to achieve
them only if they achieve something out of it themselves.

KPIs

Q10.Performance Management System helps in forming a link between the…………….

Tasks assigned to the individuals

Targets and tasks assigned to the department

A and B

Q11.A performance management system is required to conduct appraisals in a manner which will be
beneficial for the ………….

Employee and organization.

Q12.Performance Appraisal might not have linkages with organizational goals and objectives.

True

Q13.In which of the following traditional methods of Performance appraisal the appraiser checks the
variable given on the rating scale – which usually is a 5 point scale stating the parameters of
performance for that particular trait/task?

Graphic Rating Scale Method

Q14.Performance Management is a …………….. approach to evaluation

Collective

Q15.The …………… purpose of PMS is to link individual goals to organizational goals.

Strategic

Chapter 05: Compensation Management

Q1.The total amount of money received by a person as a remuneration is called as ………… which include
heads like Dearness Allowance, pay (monthly rate), house rent allowance, other allowances, benefits etc.

Earnings
Q2.According to the Indian Labour Organization (ILO) ……… are defined as, “the remuneration paid by the
employer for the services of hourly, daily, weekly and fortnightly employees”.

Wages

Q3.Which of the following method is followed to establish the value or worth of a job, without taking
into account the individual abilities or performance of the workers concerned?

Job Description

Q4.According to the National Commission on Labour, “……………… are extra financial motivation.”

Wage Incentives

Q5.The Provident Fund is deducted at …….. of (Basic + DA) from the employee’s salary.

0.12

Q6.The Payment of Bonus Act, 1965 stipulates that for any worker earning less than Rs. 21000 per month
is eligible to bonus of minimum………..or maximum 20% of his salary.

0.0833

Q7.Which allowance is paid as the difference between the offered CTC amount and the total earnings
after deductions?

Special Allowance

Q8.A remuneration paid by the management to the employees for their contribution to the organization
is called as ………….

Compensation

Q9.………….is an extra payment given to the employees as a share in the organization’s profits.

Bonus

Q10.………….. is an explanation of the tasks involved, duties and responsibilities of the job while……………..
are the knowledge, skills, abilities and aptitude required to perform the job.

Job Description, Job Specifications

Q11.…………… is the wage which is arrived at after discounting the nominal wage by the living cost. It is
the purchasing power of the wage.

Real wage

Q12.In which of the following methods of job evaluation; jobs are divided into classes and grades?

Job Classification and Grading Methods

Q13.Based on the Indian Labour Conference of 957, following things should be considered while fixing of
wages: Other miscellaneous expenses like fuel, electricity, transportation etc. have to be considered as
…….. of the minimum wage.
0.2

Q14.………… is a percentage of basic pay and is given as an allowance for inflation.

Dearness Allowance (DA)

Q15.Salary is the remuneration paid to the …………….employees – mainly clerical and managerial staff of
a company. The salary is paid on a monthly basis to the employees.

White collared

Chapter 06: Fundamental of Organization Behavior

Q1.…………..went on to be known as the “Father of Personnel Management” because he introduced

concepts like hygiene, cleanliness and improvement in work conditions at his factory.

Robert Owen

Q2.Which one of the following is relatively not a significance of Organizational Behavior?

It is helpful in recruiting and selecting employees

Q3.The studies of ………….., conducted at the Western Electric Company’s Hawthorne Works in Chicago
and made him known as the “Father of Human Relations Movement”.

Elton Mayo

Q4.People who are good drivers have very good spatial skills and ……………..

Hand-eye coordination.

Q5.McGregor’s ………….states that an average employee dislikes work and finds ways to avoid work
responsibilities.

Theory X

Q6.

Organizational behavior in short is a study of …………. People behave in a certain manner in an

organization.

How,

Why

When

All of the above

Q7.…………. says “Organizational Behavior is the study and application of knowledge about how people
act within organization.”

Keith Davis
Q8.The ………….. of information in the brain is the main reason why humans are different.

Processing

Q9.The theory further found that the amount of work done by individuals is governed by social norms
and that people react in ………… rather than individually.

Groups

Q10.The concept of ………………..was introduced by William Whyte who believed that it is very important
for a person to be loyal to the organization.

Organizational Man

Q11.Man has become a social animal now and is governed or controlled by a lot of ………………

Societal norms

Q12.The filters like ……………….act as a deciding factor on what exactly is to be processed by the brain.

Languages, decisions,

Experiences, values

Beliefs, attitudes

All of the above

Q13.Brain thinks…………………for the man and controls all actions whether internal or external performed
by human beings.

Consciously,

Subconsciously

Unconsciously

All of the above

Q14.…………studies on group behavior became the stepping stone for introduction of the concept of
group responsibilities in organizations.

Mary Parker Follett’s

Q15.Which of the following statements regarding the differences in behaviour is INCORRECT?

Socio centric people love to work alone.

Chapter 07: Individual Process and Behavior

Q1.………….. means the act of knowing and is often followed by behavior because cognition provides
input to the person’s thinking and perception.

Cognition

Q2.Douglas McGregor the …………….. states that an average person learns to accept work and likes to
complete it; and is motivated by the rewards associated with it.

Theory Y

Q3.The attitude dualities are defined by Jung as follows:……………….

Consciousness and Unconsciousness

Extraversion and Introversion

Rational and Irrational

All of the above

Q4.The geographical region that we live in, culture, atmosphere, economic conditions, group dynamics
of ethnic groups around us are the ……………..factors that determine the personality.

Environmental

Q5.Personality Characteristics like Imaginative, disorderly, idealistic, emotional, impracticalis suitable for
the jobs like……………

Painter, musician, writer, interior decorator

Q6.General characteristics which make up the foundation of personality are called as the ………… These
are traits which would be common in many people like intelligence, honesty, shyness etc.

Central traits

Q7.………………is a feeling of discomfort or tension when two conflicting thoughts arise in the mind at the
same time.

Cognitive Dissonance

Q8.Meetings, performance pressures, group activities, individual tasks, etc. are the ……………..factors that
determine the personality.

Situational

Q9.……………. is how a person behaves or intends to behave towards a person or thing.

Behavioral component

Q10.…………… are those which are evident in some situations or under certain circumstances like
nervousness while speaking in public, impatience while waiting for someone; etc.

Secondary traits
Q11.…………..is what a person will understand of a situation and not the actual situation. This plays a
major role when people are working in teams.

Perception

Q12.According to Allport’s theory,………….. are those which dominate the human’s nature and that the
individual becomes known by these traits all their life. For eg. Words like narcissist, god like, kind,
compassionate etc.

Cardinal traits

Q13.What is/are the primary determinant/s of Personality?

Heredity,

Environment

Situation

All of the above

Q14.According to Robbins, “………….. is defined as the processes that account for an individual’s intensity,
direction and persistence of effort toward attaining a goal.”

Motivation

Q15.Attitude can be defined as a tendency to respond positively or negatively towards a certain

…………….

Idea,

Object,

Person or a situation.

All of the above

Chapter 08: Fundamental of interpersonal Behavior & Group

Q1.Which of the following is not the Feature of a Group?

Group members perceive the team as a diversified unit.

Q2.…………….. are specific groups which are directed by a leader to achieve specific tasks.

Command groups

Q3.People who feel ………….. due to their roles in the formal group find their sense of belonging in
informal groups.

Insecure
Q4.Individualistic members would hamper the performance of the group as a whole.

True

Q5.Which of the following is not an advantage of Informal Groups?

Decreased efficiency

Q6.Which type of groups are formed to complete allotted tasks and the only difference in a command
group and a task group is that it is a democratic group?

Task groups

Q7.If the strength of the…………… is high enough they will challenge the authority of the business owners
itself and try to bring unwanted changes.

Informal groups

Q8.Which of the following is not the Characteristics of Effective Group?

Group members should have good listening skills and should be participative in all tasks of the group.

A group should have a good mix of introverts and extroverts.

Groups should have members who have an understanding of emotional intelligence

None of the above

Q9.Groups are two or more individuals who………………………., coming together to achieve a particular set
of objectives.

Interact and are interdependent

Q10.…………….. are non-structured groups which are not formed by the organization.

Informal groups

Q11.Members of a group have to play …………….. and have to juggle responsibilities based on the roles
assigned.

Various roles simultaneously

Q12.Groups are two or more individuals who………………………., coming together to achieve a particular
set of objectives.

Interact and are interdependent

Q13.Individualistic members would hamper the performance of the group as a whole.

True

Q14.Members of a group have to play …………….. and have to juggle responsibilities based on the roles
assigned.

Various roles simultaneously

Q15.Which of the following is not an advantage of Informal Groups?

Decreased efficiency

Chapter 09: Team Building

Q1.……….. are preferred in organizations because they require very less monitoring from Management
side; and are responsible for their tasks.

Teams

Q2.

Which of the following cannot be taken as an ‘Essential Condition in Team Building’?

Individual Responsibility

Q3.

Why the leader and the members of the team should work to feel each other comfortable in the team?

Team members give dedication to the team when they belong to it.

Humans need acceptance to keep their inner drive going which happens when they contribute to the
team.

Humans need appreciation to keep their inner drive going which happens when they contribute to the
team.

All of the above

Q4.……… are two or more people with complementary skills who come together and work as a single
unit to achieve a common purpose.

Teams

Q5.

In which of the following stage of team’s life cycle, the leader can concentrate on his tasks and has only a
guiding role where he just needs to review the tasks being performed by team members?

Performing

Q6.What are the stages of team-life-cycle in it’s oorder?

Forming, Storming, Norming, Performing, Adjourning

Q7.

…………….. is an important aspect of team management and is required to ensure that the teams are
formed in line with the goals of organization.
Team Building

Q8.

In which of the following stageof team’s life cycle, members start to push against the boundaries which
are set in the forming stage and is the starting point of the conflicts in the team?

Storming

Q9.

Working in teams requires ………… of coordination and communication for making the performance
successful.

High level

Chapter 10: Leadership

Q1.In which type of leadership style,the authority and decision making powers are concentrated with
the leader and there is no participation in decision making by the members of the team?

Autocratic

Authoritarian

A or B

Q2.Which type of leaders have very good oratory skills and an ideological vision which they have an
ability to translate into goals for the team?

Charismatic

Q3.One of the primary objectives of the ……….. are to develop a congenial environment which is
performance oriented in the organization.

Leader

Q4.The concept of leadership has evolved over time and from the normally accepted attitude that
“Leaders are born” has shifted to …………………

“Leaders are created”

Q5.Stogdill (1950) defined leadership as, “the process (act) of influencing the activities of an organized
group in its efforts toward ……………………”

Goal setting

Goal achievement

A and B

Q6.Which of the following refers to the characteric feature of a Leader?

Builds trust and confidence in people

Q7.Leaders influence the ………………

Perception, motivation,

Communication, personality

The overall behavior of people.

All of the above

Q8.Which of the following leadership style helps the team members develop a confidence and prepares
them to take up greater responsibilities in course of their work?

Democratic

Participative

A or B

Q9.…………… is sometimes described as “no leadership” because a direct leadership is not visible.

Laissez Faire

Q10.Which of the following refers to the characteric feature of a Manager?

Provides directions and instructions

Q11.Which type of leadership style often found in government offices and is defined by high degree of
rules, regulations and minimum degree of flexibility?

Bureaucratic

Q12.The concept of leadership has evolved over time and from the normally accepted attitude that
“Leaders are born” has shifted to …………………

“Leaders are created”

Q13.Stogdill (1950) defined leadership as, “the process (act) of influencing the activities of an organized
group in its efforts toward ……………………”

Goal setting

Goal achievement

A and B

Q14.Which of the following refers to the characteric feature of a Manager?

Provides directions and instructions

Q15.…………… is sometimes described as “no leadership” because direct leadership is not visible.

Laissez Faire
Chapter 11: Organization System

Q1.The ………….. have subsystems of procedures, methods etc. which depend on the nature of functions
being performed in the organization.

Technical system

Q2.Peter and Waterman studied the culture and management practices of highly successful US
organizations. They observed that …………. Led to the success of management practices.

Cultural values

Q3.What gives the organization the strength to accommodate changes in the environment keeping
certain traditions and values intact?

Organizational Culture

Q4.

Not only Customer Service but ………………………became a focal point for the companies which were
studied by Peters and Waterman

Both A and B

Q5.Organizational Culture is defined by………….as, “a belief system shared by an organization’s

members”.

Spender

Q6.An ………… is a person who works for an organization but runs his unit as if he was the owner.

Intrapreneur

Q7.…………. are small, innovative, open and more daring to take risks in business.

Startups

Q8.Innovation and a focus on providing solution oriented products across the world are the keys to
………………… in the markets today.

Survival

Sustainability

Both A and B

Q9.A ………….. includes the individuals and groups and the relational dynamics between them.

Social sub system

Q10.Which of the following cannot be considered as a Function of Organizational Culture?

Facilitates individual commitment

Q11.More and more businesses are moving towards…………….their employees and making them a part of
decision making process.

Empowering

Q12.Which are the different modes through which employees learn the organizational culture?

Stories, rituals,

Material symbols

Languages.

All of the above

Q13.An organization’s culture is the set of …………… which define the acceptable behavioral actions from
the employees.

Values,

Systems

Beliefs

All of the above

Q14.An …………… is the design or blue print of the company which describes the roles, responsibilities
and relationships within the organization.

Organizational system

Q15.The ………….. have subsystems of procedures, methods etc. which depend on the nature of functions
being performed in the organization.

Technical system

Chapter 12: Managing Change

Q1.Mostly businesses are required to react or respond to changes which are unplanned; and
be……………about changes which are either planned or foreseen.

Proactive

Q2.…………. are the back bone of any organization and their involvement will increase trust between
employees and management.

Employees

Q3.Name the first and the last steps of the Kotter’s 8 – step Change Model?

Create Urgency, Incorporate Change

Q4.Which of the following model of change proposes the followig steps: Strategy, Sructure, Systems,
Shared Values, Style, Staff and Skills?

McKinsey 7 S Model

Q5.Which of the following model of change proposes three steps; i.e. Unfreeze, Change and Refreeze?

Lewin’s Model of Change Management

Q6.Changes in oil prices, Recession, Inflation, Changing tax structures and Labour costs are the examples
of ………… factors responsible for the change.

Economic

Q7.…………. change is a human tendency and thus there is a lot of management that goes into bringing
change in a smooth manner.

Resistance to

Q8.Which of the following is an internal force of change?

Changes in Organizational Strategies

Q9.Which of the following is an external force of change?

Government Laws and Regulations

Q10.Identify an odd “reason for change”?

Participation in decision making

Q11.Which of the following approach to change eliminates uncertainty and helps employees plan their
performances to achieve the career path planned for them?

Succession Planning and Career paths

Q12.Any………… has to be implemented step by step or phase wise as new things take some time to get
used to.

Big change

Q13.Mostly businesses are required to react or respond to changes which are unplanned; and
be……………about changes which are either planned or foreseen.

Proactive

Q14.Changes in oil prices, Recession, Inflation, Changing tax structures and Labour costs are the
examples of ………… factors responsible for the change.

Economic

Q15.Name the first and the last steps of the Kotter’s 8 – step Change Model?

Create Urgency, Incorporate Change