PDF 9312265 en-US-1

Maintenance and Service Guide
HP Spectre x360 14 inch 2-in-1 Laptop PC

Model numbers: 14-eu0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Legal information
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This guide describes features that are By installing, copying, downloading, or
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First Edition: December 2023 Setup & User Guides.
Document Part Number: N71637-001 To help us improve this document, please

send any suggestions, comments, or errors
to mailto:hp.doc.feedback@hp.com. Include
the document part number when submitting
your feedback.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii
Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Getting to know your computer................................................................................................................................................................................................ 5

Right side ............................................................................................................................................................................................................................................ 5
Left side................................................................................................................................................................................................................................................ 6
Display .................................................................................................................................................................................................................................................. 6
Low blue light mode (select products only)..................................................................................................................................................... 6
IMAX Enhanced Mode (select products only) ...............................................................................................................................................7
Wake-on-voice (select products only)..................................................................................................................................................................7
Keyboard area................................................................................................................................................................................................................................. 8
Touchpad settings and components .................................................................................................................................................................. 8
Touchpad settings ................................................................................................................................................................................................. 8
Adjusting touchpad settings............................................................................................................................................................... 8
Turning on the touchpad ........................................................................................................................................................................ 8
Turning on touchpad gesture control ........................................................................................................................................... 8
Touchpad components ...................................................................................................................................................................................... 9
Lights .......................................................................................................................................................................................................................................... 9
Buttons, speakers, and fingerprint reader....................................................................................................................................................10
Special keys......................................................................................................................................................................................................................... 12
Rear ...................................................................................................................................................................................................................................................... 13
Bottom ............................................................................................................................................................................................................................................... 13
Labels .................................................................................................................................................................................................................................................. 14
3 Illustrated parts catalog ..............................................................................................................................................................................................................16

Computer major components...........................................................................................................................................................................................16
Display assembly subcomponents...............................................................................................................................................................................18
Miscellaneous parts................................................................................................................................................................................................................ 20
4 Removal and replacement procedures preliminary requirements............................................................................................................. 22

Tools required ............................................................................................................................................................................................................................... 22
Service considerations......................................................................................................................................................................................................... 22
Plastic parts........................................................................................................................................................................................................................ 22
Cables and connectors.............................................................................................................................................................................................. 22
Drive handling ................................................................................................................................................................................................................... 22
Electrostatic discharge information............................................................................................................................................................................ 23
Generating static electricity................................................................................................................................................................................... 23
Preventing electrostatic damage to equipment.......................................................................................................................................24
Personal grounding methods and equipment............................................................................................................................................24
Grounding the work area........................................................................................................................................................................................... 25
Recommended materials and equipment.................................................................................................................................................... 25
iv
Cleaning your computer....................................................................................................................................................................................................... 26
Enabling HP Easy Clean (select products only) ........................................................................................................................................ 26
Removing dirt and debris from your computer......................................................................................................................................... 26
Cleaning your computer with a disinfectant................................................................................................................................................27
Caring for wood veneer (select products only) ........................................................................................................................................ 28
Packaging and transporting guidelines..................................................................................................................................................................... 28
Accessing support information ...................................................................................................................................................................................... 29
5 Removal and replacement procedures for authorized service provider parts.................................................................................. 31

Component replacement procedures ........................................................................................................................................................................ 31
Preparation for disassembly................................................................................................................................................................................... 31
Bottom cover ...................................................................................................................................................................................................................... 31
Battery.................................................................................................................................................................................................................................... 33
Display subcomponents (without removing the display) .................................................................................................................. 34
Display assembly............................................................................................................................................................................................................. 41
Speakers...............................................................................................................................................................................................................................46
WLAN module.....................................................................................................................................................................................................................47
Solid-state drive...............................................................................................................................................................................................................48
Heat sink and fan assembly ...................................................................................................................................................................................50
Touchpad .............................................................................................................................................................................................................................. 52
System board .................................................................................................................................................................................................................... 54
USB door...............................................................................................................................................................................................................................56
Audio board..........................................................................................................................................................................................................................57
Infrared (IR) sensor board.........................................................................................................................................................................................58
Power button/fingerprint reader board.......................................................................................................................................................... 59
Keyboard ............................................................................................................................................................................................................................... 62
6 Using Setup Utility (BIOS)...........................................................................................................................................................................................................66

Starting Setup Utility (BIOS)...............................................................................................................................................................................................66
Updating Setup Utility (BIOS).............................................................................................................................................................................................66
Determining the BIOS version...............................................................................................................................................................................66
Preparing for a BIOS update ...................................................................................................................................................................................67
Downloading a BIOS update ........................................................................................................................................................................67
Installing a BIOS update ..................................................................................................................................................................................67
7 Backing up, restoring, and recovering...............................................................................................................................................................................69

Backing up information and creating recovery media...................................................................................................................................69
Using Windows tools for backing up.................................................................................................................................................................69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................69
Restoring and recovering your system......................................................................................................................................................................69
Creating a system restore .......................................................................................................................................................................................70
Restoring and recovery methods ........................................................................................................................................................................70
Recovering using HP Recovery media.............................................................................................................................................................70
Changing the computer boot order ....................................................................................................................................................................71
Using HP Sure Recover (select products only)............................................................................................................................................71
8 Using HP PC Hardware Diagnostics ...................................................................................................................................................................................72

Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................72
v
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................72
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................72
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................72
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).............73
Downloading HP PC Hardware Diagnostics Windows.........................................................................................................................73
Downloading the latest HP PC Hardware Diagnostics Windows version from HP..............................................73
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........................................73
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ................................................................................................................................................................................................................................73
Installing HP PC Hardware Diagnostics Windows...................................................................................................................................74
Using HP PC Hardware Diagnostics UEFI .................................................................................................................................................................74
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code...................................................................................74
Starting HP PC Hardware Diagnostics UEFI ................................................................................................................................................74
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)............................................................................................................................................................................................................................................75
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................75
Downloading the latest HP PC Hardware Diagnostics UEFI version..............................................................................76
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ................................................................................................................................................................................................................................76
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)....................................................................76
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................................................................76
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..........................................................76
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................76
Customizing Remote HP PC Hardware Diagnostics UEFI settings.............................................................................................77
9 Specifications.....................................................................................................................................................................................................................................78
Computer specifications......................................................................................................................................................................................................78
Display specifications.............................................................................................................................................................................................................78
Solid-state drive specifications ...................................................................................................................................................................................... 79
10 Power cord set requirements ...............................................................................................................................................................................................80

Requirements for all countries ........................................................................................................................................................................................80
Requirements for specific countries and regions.............................................................................................................................................80
11 Recycling............................................................................................................................................................................................................................................... 82
Index................................................................................................................................................................................................................................................................83
vi
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Spectre x360 14 inch 2-in-1 Laptop PC
Model numbers: 14-eu0xxx
CTO model number: 14t-eu000
Processors Intel® Core® Ultra 7 155H (4.8 GHz, 16 cores, 24 MB Intel Smart Cache, 28 W)
Intel Core Ultra 5 125H (4.5 GHz, 14 cores, 18 MB Intel Smart Cache, 28 W)
Graphics Internal graphics
Intel Arc™ Integrated Graphics
Display 14.0 in (35.6 cm), active matrix organic light-emitting diode (AMOLED), augmented reality (AR), VWL, DBTS,
touch screen
2.8K (2880 × 1800), 100% DCI-P3, BrightView, low blue light, ultrawide viewing angle (UWVA), embedded
DisplayPort™ (eDP) 1.4 + panel self-refresh (PSR), 400 nits, 120 Hz (VRR)
Memory Integrated, not customer accessible or upgradeable supporting 32 GB or 16 GB of RAM
LPDDR5x-7467
Primary storage PCIe, Non-Volatile Memory express (NVMe), M.2 2280 solid-state drives
2 TB, PCIe-4 × 4, triple layer cell (TLC)
2 TB, PCIe-4 × 4, TLC (only available in China)
1 TB, PCIe-4 × 4, TLC
1 TB, PCIe-4 × 4, TLC (only available in China)
512 GB, PCIe-4 × 4, TLC
Audio and video Quad speakers
Supports speaker swap
Supports HP Presence 2.0
Supports DTS:X Ultra
Support for HP Audio Boost 2.0
Supports Alexa
Supports XiaoWei
Supports Cortana (far field)
Supports Poly Studio
Product description 1
Table 1-1 Product components and their descriptions (continued)
Video HP Wide Vision 9 MP Camera: with shutter door, indicator LED, 1× infrared (IR) LED, MIPI, 9 MP BSI sensor,
f1.8, WDR/TNR, 88° wide field-of-view (WFOV)
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Supports Windows Hello
Wireless Compatible with Miracast® devices
Supports Modern Standby (Connected)
Intel Bluetooth® Audio Offload
Bluetooth LE Audio
Wi-Fi BIOS SAR
WLAN Time Average SAR (TAS)
Dynamic antenna gain
UNII-4 5 GHz channel
Integrated wireless module
Intel AX211 Wi-Fi® 6E Bluetooth 5.3 WLAN
Intel Wi-Fi 7 BE200 + Bluetooth 5.4 (802.11be 2 × 2, 320 MHz)
Ports Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C® (left side, supports HP Sleep & Charge)
(2) USB Gen4® Type-C Thunderbolt™ (right side), supports:
● Thunderbolt 3 and Thunderbolt 4
● Data transfer
● Power Delivery 3.0
● HP Sleep & Charge
● DisplayPort 2.1 (2 × 4 K, 2 × 5 K, 1 × 8 K output) through USB-C adapter
● HDMI® 2.1 out up to 8K @ 60 Hz with HDCP 2.2 through adapter
Keyboard/pointing Keyboard
devices
Backlit, island style
Haptic touchpad
Haptics touchpad gestures
Multitouch gestures enabled
Precision touchpad support
Brightness/volume mode switch
Taps enabled as default
2 Chapter 1 Product description

Power requirements Battery (polymer, HP Long Life)
4 cell, 68 Whr
HP Fast Charge Technology
Smart AC adapters (USB-C, slim, straight)
65 W
65 W, for use in Argentina
Power cord
C5, premium, 1 m (3.3 ft), right angle
C5, premium, 1m (3.3 ft) with plug adapter
Security Supports Trusted Platform Module (TPM) 2.0, discrete
Microphone mute
Camera privacy cover
Fingerprint reader
Sensors Accelerometer + Gyroscope + eCompass
Accelerometer ×2
AI chip
IR thermal sensor
Operating system Windows® 11 Pro
Windows 11 Pro High End
Windows 11 Pro High End China
Windows 11 Pro China
Windows 11 Pro Value
Windows 11 Pro Value China
Windows 11 Pro Entry
Windows 11 Pro Entry China
Windows 11 Home 64 Desktop AIO Chinese Market CPPP
Windows 11 Home in S Mode for Developed Markets (ML)
Windows 11 Home in S Mode for Emerging Markets (EM/SL)
Windows 11 Home in S Mode for China Market
Windows 11 Home in S Mode for APAC Markets
Windows 11 Home in S Mode for Africa Markets
Windows 11 Home in S Mode for Indonesia Market
Product description 3
Operating system Windows 11 Home in S Mode for India Market
Windows 11 Home for Developed Market (ML)
Windows 11 Home for Developed Market (ML)
Windows 11 Home for Emerging Market (EM/SL)
Windows 11 Home for China Market
Windows 11 Home for India Market
Windows 11 Home for Indonesia Market
Windows 11 Home for APAC Market
Windows 11 Home for Africa PPP Market
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) USB Type-C® power connectors and Connect an AC adapter that has a USB Type-C connector,
Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the
Charge and DisplayPort™ output (2) computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and

charge small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small
external device.
– and –
Connect display devices that have a USB Type-C connector,

providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt

docking station.
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.
● Blinking amber: The AC adapter is disconnected and

the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is

charging.
● Off: The battery is not charging.
Getting to know your computer 5

Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
(1) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) combo jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
■ Select the Search icon in the taskbar, type HP

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB 10 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
6 Chapter 2 Getting to know your computer

IMAX Enhanced Mode (select products only)
Select computer models are configured with IMAX® Enhanced Mode, a solution built into the hardware
and software to enhance the IMAX audio and video experience.
To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search
our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX
features.
Wake-on-voice (select products only)

Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
To access the wake-on-voice settings, follow these steps:
1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei.
2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings
page, where you can select your wake-on-voice features.
3. Follow the on-screen instructions.
NOTE: Allow the XiaoWei app to continue running on the computer.
Table 2-3 Display components and their descriptions
(1) Camera lights (2) On: One or more cameras are in use.
(2) Internal microphones (2) Record sound.
(3) Cameras (2) Allow you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows®,
instead of a password logon.
NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.
IMAX Enhanced Mode (select products only) 7

Table 2-3 Display components and their descriptions (continued)
(4) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
To access this guide:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is
disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to
the clamshell mode.
Touchpad settings and components

Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Select Start, select Settings, select Bluetooth & devices, and then select Touchpad.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
Touchpad button. Then press the spacebar to select the button.
Turning on touchpad gesture control

The touchpad gesture control feature allows you to customize your touchpad to control screen
brightness and speaker volume.

By default, touchpad gesture control is turned off. Follow these steps to turn on the touchpad gesture
control feature.
1. Go to the myHP app.
2. Select PC Device, and then select Touchpad.
3. Turn on Enable gesture control.
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
(1) Touchpad Includes haptic technology that enables you to use the entire
surface of the touchpad to read your finger gestures to move
the pointer or activate items on the screen. Move your finger
on the touchpad to move the mouse pointer. You also can tap
anywhere on the surface of the touchpad with one finger to
perform the left-click action and two fingers to perform the
right-click action.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
Touchpad components 9
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Camera privacy light ● On. The camera is off.
● Off. The camera is on.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
● Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked.
Buttons, speakers, and fingerprint reader

Identify the computer button, speakers, and fingerprint reader.

Table 2-6 Button, speakers, and fingerprint reader and their descriptions
(1) Speakers (2) Produce sound.
(2) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password

logon.
■ Touch your finger to the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make

sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
(3) Power button ● When the computer is off, press the button briefly to
turn on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■ Right-click the Power icon , and then select Power
and sleep settings.
Buttons, speakers, and fingerprint reader 11

Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
(1) esc key Displays system information when pressed in combination

with the fn key.
(2) fn key Executes specific functions when pressed in combination

with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the
icon symbols on f1 through f12 function keys.
(5) Power button ● When the computer is off, press the button briefly to
turn on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■ Right-click the Power icon , and then select Power
and sleep settings.

Rear
Identify the rear component.
Table 2-8 Rear component and its description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
Bottom
Identify the bottom components.
Table 2-9 Bottom components and their descriptions
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Rear 13
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot
system problems or travel internationally with the computer. Labels can be in paper form or imprinted on
the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-10 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name and model number
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period

Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Use this chapter to determine the spare parts that are available for the computer.
Computer major components

To identify the computer major components, use this illustration and table.
16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly not available as a

spare part
NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For
more information, see Display assembly subcomponents on page 18.
(2) Top cover
Nightfall black N67777-001
Slate blue N67778-001
Sahara silver N67779-001
Nightfall black, for use in Japan N67776-001
(3) Keyboard
For a detailed list of country codes, see Keyboard on page 62.
Nightfall black N67806-xx1
Slate blue N67807-xx1
Sahara silver N67808-xx1
(4) Touchpad (does not include bracket)
NOTE: The touchpad power cable is available using spare part number N67783-001. The
touchpad signal cable is available using spare part number N67784-001.
(5) Speakers (left and right) N67785-001
(6) System board (includes processor; for use in models with the Windows operating system)
Intel Core Ultra 7 155H processor with 32 GB of integrated system memory N67765-601
Intel Core Ultra 7 155H processor with 32 GB of integrated system memory (for use in the N76082-601
People's Republic of China)
Intel Core Ultra 5 125H processor with 16 GB of integrated system memory (for use in the N76081-601
People's Republic of China)
(7) WLAN module
Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005
Intel Wi-Fi 7 BE200 + Bluetooth 5.4 (802.11be 2 × 2, 320 MHz) N39883-005
(8) Battery (4 cell, 68 Whr) N67767-001
(9) Bottom cover
Computer major components 17

Table 3-1 Computer major component descriptions and part numbers (continued)
(10) Power button/fingerprint reader board
The fingerprint reader board cable is available using spare part number N67789-001.
(11) Solid-state drive (PCIe)
2 TB, TLC M52027-005
2 TB, TLC (only for use in China) N77396-005
1 TB, TLC M16560-005
512 GB, TLC M17436-005
(12) Solid-state drive cover N67790-001
(13) Heat sink with fan N67775-001
(14) USB door
(15) IR sensor board N67770-001
The IR sensor board cable is available using spare part number N67771-001.
(16) Audio board N67768-001
NOTE: The audio board cable is available using spare part number N67769-001.
Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Table 3-2 Display component descriptions and part numbers
(1) Display panel
NOTE: Panel adhesive is available as spare part number N67798-001.
(2) Camera module (includes rubber pieces) N66386-001
(3) Touch board N67799-001
(4) Display panel cable N67800-001
(5) Camera cable N67801-001
Camera FPC cable N67802-001
(6) Wireless antenna kit N67797-001
Display assembly subcomponents 19

Table 3-2 Display component descriptions and part numbers (continued)
(7) Hinge covers (left and right)
(8) Hinges (left and right) N67803-001
(9) Display back cover (includes wireless antennas)
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
Slim AC adapter (65 W, nPFC, USB-C) M54350-001
Screw Kit N67804-001
Misc Parts Kit (includes display panel absorber with foil and display foil with protective tape) N67805-001
Pen N54711-001
HP USB external DVD-RW drive 747080-001
Display panel adhesive N67798-001
HP USB-C®-to-USB 3.0 adapter 814618-001
HP USB-C-to-VGA adapter 831751-001
HP USB-C-to-USB-A hub 916838-001
HP USB-C-to-HDMI 2.0 adapter 935325-001
HP Elite USB-C Multiport Hub L39572-001
Power adapter (C5)
Japan L33157-001
Power cords (C5, premium, 1.0 m [3.3 ft])
Argentina L42493-001
N23030-001
Australia L42486-001
Denmark L42487-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L42488-001

Table 3-3 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
India N23033-001
Israel L42489-001
Italy N23031-001
Japan L42490-001
North America L42492-001
People's Republic of China N23032-001
South Korea L42491-001
Switzerland L42494-001
Taiwan L42496-001
Thailand L42495-001
United Kingdom L42497-001
Miscellaneous parts 21
4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables
by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that
cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
22 Chapter 4 Removal and replacement procedures preliminary requirements

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical
drive tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device might function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components,
observe these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 24.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Follow these static electricity guidelines:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Electrostatic discharge information 23

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing dual in-line packages (DIPs) from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage
to electronic components:
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.
Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, follow these precautions:
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
Grounding the work area 25

● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 26 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 27 for guidelines to help
prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 28.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 27 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 26, Caring for wood veneer (select products only) on page 28, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
Cleaning your computer with a disinfectant 27

4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 26 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 27 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or

nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Accessing support information

To find the HP support that you need, use this information.
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored Windows®:

on the computer
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns
white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and
then select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome™:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the

product support page.
5. Select Advisories to view technical bulletins.
Accessing support information 29

Table 4-3 Support information locations (continued)
Service consideration Path to access information
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Component and diagnosis information, To locate diagnosis information and actions:

failure detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your
location.

5 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this
chapter. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
Component replacement procedures

To remove and replace computer components, use the procedures described in this section.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your
country or region, and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 22.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part number
Description Spare part number
Bottom cover, nightfall black N67772-001
Bottom cover, slate blue N67773-001
Bottom cover, Sahara silver N67774-001
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for
disassembly on page 31).
Removal and replacement procedures for authorized service provider parts 31

Remove the bottom cover:
1. Remove the two Phillips M2.0 × 7.0 screws (1) from the bottom cover.
2. Remove the two Phillips M2.0 × 4.0 screws (2) from the bottom cover.
3. Press on the sides of the touchpad near the keyboard (1) as shown in the following illustration until
the bottom cover releases from the computer (2).
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Lift up on the back of the bottom cover to remove it from the computer.
To install the bottom cover, reverse the removal procedures.
Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part number
4 cell, 68 Whr N67767-001
WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the
battery, which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the
case. These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 31).
2. Remove the bottom cover (see Bottom cover on page 31).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
Battery 33
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the five Phillips M2.0 × 3.5 screws (2) that secure the battery to the computer.
3. Remove the battery from the computer (3).
To install the battery, reverse the removal procedures.
Display subcomponents (without removing the display)

You can remove some display subcomponents without removing the entire display assembly from the
computer. To remove the display panel, camera module, and touch board, use these procedures and
illustrations.
To remove display subcomponents that require that you remove the display from the computer, see
Display assembly on page 41.
Before removing the display subcomponents, follow these steps:
3. Disconnect the battery cable from the system board (see Battery on page 33).
Remove the display assembly subcomponents:
NOTE: The display assembly can remain attached to the computer for these procedures.
1. To remove the display panel:
a. Use a heating device to heat the display rear cover to loosen the panel adhesive.
b. Attach suction cups (1) to the top, middle of the display.
NOTE: Be sure not to place the suction cup over the camera module.
c. Pull the tools apart (2) to create a gap between the panel and display rear cover.
d. Insert a pry tool (3) into the gap, and then slide to tool back and forth (4) along the entire length
of the top of the display to release the panel.
e. Attach suction cups (1) to the top, right of the display.
f. Pull the tools apart to create a gap (2) between the panel and display rear cover.
Display subcomponents (without removing the display) 35

g. Use tweezers (3) to pull the tape (4) out from behind the right side of the display panel.
h. Attach suction cups (1) to the top, left of the display.
i. Pull the tools apart to create a gap (2) between the panel and display rear cover.
j. Use tweezers (3) to pull the tape (4) out from behind the left side of the display panel.
k. Rotate the panel over onto the keyboard.
l. Peel the foil off the touch board on the bottom of the display panel.
m. Peel the tape off the display panel.

n. Lift the conductive tape (1) off the LVDS connector on the bottom of the panel.
o. Lift the locking bar (2) off the connector
p. Disconnect the cable (3).
q. Disconnect the right LVDS cable (4) from the ZIF connector on the touch board.
r. Disconnect the two DBTS cables (5) from the ZIF connector on the touch board.
s. Disconnect the camera cable (6) from the ZIF connector on the touch board.
Display panels are available as spare part numbers:

N67766-001: Nightfall black
N70748-001: Slate blue
N70749-001: Sahara silver
Display foil and tape are available in the Misc Parts Kit as spare part number N67805-001.
t. When installing a display panel, use the following illustration to determine tape installation
locations on the inside of the display rear cover.
u. If you are reinstalling the existing panel, thoroughly clean and repaste the VHB adhesive (not
tape) on the top of the panel.
v. When installing a display panel, be sure that magnets are installed in the upper corners of the
display rear cover with the black lines on the magnets facing outward.
2. To remove the camera module:
a. Insert a thin pry tool into two gaps (1) on the camera module, and then lift the tool to release
the module (2).
NOTE: To avoid damaging the camera module, be sure to use a thin pry tool.
b. Peel the two camera cables (3) off the panel.

c. Disconnect the cables (4) from the touch board.
The camera module is available as spare part number N66386-001.
d. When installing a camera module, position the rubber pieces with the arrows (1) pointing at
each other, and then place the rubber pieces (2) onto the module in the locations shown in the
following illustration.
3. To remove the touch board:
a. Disconnect the cables from the ZIF connectors (1) on the board, and then pry up to release the
board (2).
The touch board is available as spare part number N67799-001.
b. When installing a touch board, make sure tape installed at the locations as shown in the
following illustration.
To install the display components with the display attached to the computer, reverse these procedures.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
NOTE: The display assembly is only available as spare parts at the subcomponent level. For display
assembly spare part information, see the individual removal subsections.
Before removing the display panel, follow these steps:
Remove the display assembly:
Display assembly 41
1. Peel the large protective barrier off the system board and fans
2. Lift the tape (1) from the smaller side of the display cable, and then disconnect smaller cable (2)
from system board.
3. Lift the locking bar (3) of the larger side of the display cable, and then disconnect the larger cable (4)
from the system board.
4. Remove the cable from the clips (5) in the computer.
5. Remove the clear tape (1) from antenna connectors on the WLAN module.
6. Disconnect the antenna cables (2) from antenna connectors on the WLAN module.
7. Remove the antenna cables from the clips (3) in the computer.
8. Lift the locking bar (4) of the larger side of the camera cable, and then disconnect the larger cable
(5) from the system board.
9. Lift the tape (6) from the smaller side of the camera cable, and then disconnect smaller cable (7)
from system board.
10. Open the display (1) to 270°.
11. Remove the four Phillips M2.5 × 5.0 screws (2) that secure the display assembly to the computer.
12. Separate the display (3) from the computer.
13. To remove the display panel, camera module, and touch board, see Display subcomponents
(without removing the display) on page 34.
14. To remove the hinges from the display rear cover:
a. Remove the three Phillips M2.0 × 2.0 broadhead screws (1) from each hinge.
Display assembly 43
b. Remove the hinges (2) from the display back cover.
c. Remove the rubber piece (1) from the right hinge cover.
d. Remove the antenna cables and camera cable (2) from the right hinge.
e. Remove the rubber piece (3) from the left hinge cover.
f. Remove the display cable (4) from the left hinge.
g. When reassembling the display hinges, be sure to insert the rubber pieces into the hinges
after the cables.
h. Remove one screw (1) from each hinge cover, and then pull the covers off the hinges (2).
Hinge covers are available as spare part numbers:

N86532-001: Nightfall black
N86533-001: Slate blue
N86534-001: Sahara silver
i. When installing the display hinge covers, note the left (L) and right (R) labels on each hinge to
be sure to install the covers in the correct locations.
The display hinges are available as spare part number N67803-001.
Display assembly 45
15. Peel the wireless antennas (1) off the display back cover, and then release the wireless antenna
cables from the retention clips (2) built into the display back cover.
The wireless cables and antennas are available as spare part number N67797-001. The wireless
cables and antennas are also included in the display rear cover spare part kit.
To reassemble and replace the display assembly, reverse these procedures.
Speakers
To remove the speakers, use this procedure and illustration.
Table 5-3 Speaker description and part number
Speakers (left and right) N67785-001
Before removing the speakers, follow these steps:
Remove the speakers:
1. Remove the clear plastic covers (1) from both speaker connectors on the system board.
2. Disconnect both speaker cables (2) from the system board.
3. Remove the four Phillips M1.6 × 3.0 screws (3) that secure each speaker.
4. Remove the speakers from the computer (4).
To install the speakers, reverse this procedure.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers
Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005
Intel Wi-Fi 7 BE200 + Bluetooth 5.4 (802.11be 2 × 2, 320 MHz) N39883-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
Remove the WLAN module:
1. Remove the antenna protector (1) from the module.
2. Carefully disconnect the antenna cables (2) from the module.
3. Remove the Phillips M2.0 × 2.5 screw (3).
WLAN module 47
4. Pull the WLAN module (4) out of the connector.
NOTE: When connecting the antenna cables, be sure to match the number or letter on the cable
with the appropriate connector on the module.
5. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a
protective sleeve on the antenna connector, as shown in the following illustration.
To install a WLAN module, reverse this procedure.
Solid-state drive
To remove the solid-state drive, use this procedure and illustration.
Table 5-5 Solid-state drive descriptions and part numbers
2 TB, TLC M52027-005
1 TB, TLC M16560-005
Table 5-5 Solid-state drive descriptions and part numbers (continued)
512 GB, TLC M17436-005
Solid-state drive cover with thermal pad N67790-001
Before removing the solid-state drive, follow these steps:
Remove the solid-state drive:
1. Remove the three Phillips M2.0 × 2.5 screws (1) that secure the solid-state drive cover.
2. Lift the cover (2) off the drive.
3. Pull the drive out of the socket (3).
Solid-state drive 49
4. When installing a solid-state drive, be sure a thermal pad is installed on the bottom of the solid-state
drive cover.
5. You must remove the bottom solid-state drive bracket to remove the system board. To remove the
bracket, remove the Phillips M1.6 × 2.0 screw (1), and then remove the bracket (2).
To install the solid-state drive, reverse the removal procedures.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
Heat sink and fan assembly

To remove the heat sink and fan assembly, use these procedures and illustrations.
Table 5-6 Heat sink and fan assembly descriptions and part numbers
Heat sink and fan assembly N67775-001
Before removing the heat sink and fan assembly, follow these steps:
Remove the heat sink and fan assembly:
1. Remove the Phillips 2.0 × 3.5 screws (1) - (4) as shown in the following illustration.
NOTE: The heat sink has numbers next to the screws that indicate installation order. When
removing the heat sink, remove the screws in reverse (4) - (1) order from what is shown on the heat
sink. When installing a heat sink, install the screws in the order shown on the heat sink.
2. Remove the Phillips 2.0 × 3.5 screws (5) from the fan.
3. Remove the protective tape (6) from both fan system board connectors.
4. Use tweezers (7) to carefully disconnect the fan cables from the system board.
5. Remove the heat and fan assembly (8).
6. Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the
heat sink and system board spare part kits.
Gray thermal grease is used on the heat sink.
Heat sink and fan assembly 51

To install the heat sink and fan assembly, reverse this procedure.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 5-7 Touchpad description and part number
Touchpad, nightfall black N67780-001
Touchpad, slate blue N67781-001
Touchpad, Sahara silver N67782-001
Touchpad power cable N67783-001
Touchpad signal cable N67784-001
Before removing the touchpad, follow these steps:
3. Remove the battery (see Battery on page 33).
Remove the touchpad:
1. Disconnect both cables from the ZIF connectors (1) on the touchpad.
2. Remove the 14 Phillips M1.6 × 2.0 screws (2) from the touchpad.
3. Lift the computer (1) so you can access the top of the touchpad.
4. From the bottom, push up on the touchpad (2) to release it.
5. Pull the touchpad into the computer to remove it (3).
To install the touchpad, reverse this procedure.
IMPORTANT: To avoid damaging the computer display panel, when installing the touchpad, lift the
computer (1), insert the touchpad (2) into the computer chassis, and rotate the touchpad (3) down into
place.
Touchpad 53
System board
To remove the system board, use these procedures and illustrations.
Table 5-8 System board descriptions and part numbers
System board (includes processor and integrated system memory; for use in models with the Windows
operating system)
Intel Core Ultra 7 155H processor with 32 GB of integrated system memory (for use in the People's N76082-601
Republic of China)
Intel Core Ultra 5 125H processor with 16 GB of integrated system memory (for use in the People's N76081-601
Republic of China)
Before removing the system board, follow these steps:
4. Remove the heat sink and fan assembly (see Heat sink and fan assembly on page 50).
When you replace the system board, be sure to remove the following components (as applicable) from
the defective system board and install them on the replacement system board:
● WLAN module (see WLAN module on page 47).
● Solid-state drive (see Solid-state drive on page 48).
Remove the system board:
1. Disconnect the following cables from the system board:
NOTE: Some connectors are covered by transparent tape.
● Large camera cable (1)
● Small camera cable (2)
● IR board cable (ZIF) (3)
● Audio board cable (ZIF) (4)
● Left speaker cable (5)
● Large display cable (ZIF) (6)
● Small display cable (ZIF) (7)
● Touchpad cable (ZIF) (8)
● Keyboard cable (ZIF) (9)
● Keyboard backlight cable (ZIF) (10)
● Touchpad cable (ZIF) (11)
● Right speaker cable (12)
● Power button cable (ZIF) (13)
● Antenna cables from WLAN module (14)
2. Remove two Phillips M2.0 × 3.5 screws (1) from the I/O bracket, and then remove the bracket (2).
System board 55
3. Remove five Phillips M2.0 × 3.5 screws (3) from the system board.
4. Lift the right side of system board (1), and then pull the system board right and away from the
left-side connectors (2) to remove it from the computer.
To install the system board, reverse this procedure.
USB door
To remove the USB door, use this procedure and illustration.
Table 5-9 USB door description and part number
USB door, nightfall black N67791-001
USB door, slate blue N67792-001
USB door, Sahara silver N67793-001
Before removing the USB door, follow these steps:
5. Remove the system board (see System board on page 54).
Remove the USB door:
■ Use a tool to pry the USB door off the removed system board
To install the USB door, reverse this procedure.
Audio board
To remove the audio board, use this procedure and illustration.
Table 5-10 Audio board description and part number
Audio board N67768-001
Audio board cable N67769-001
Before removing the audio board, follow these steps:
Audio board 57
Remove the audio board:
1. Remove the Phillips M2.0 × 3.5 screw (1) that secures the audio board to the computer.
2. Remove the board (2).
3. To remove the cable from the audio board, remove the protective tape (1) from the connector on the
board, and then disconnect the cable (2) from the ZIF connector.
To install the audio board, reverse this procedure.
Infrared (IR) sensor board

To remove the IR sensor board, use this procedure and illustration.
Table 5-11 IR sensor board description and part number
IR sensor board N67770-001
IR sensor cable N67771-001
Before removing the IR sensor board, follow these steps:
Remove the IR sensor board:
1. Remove the Phillips M2.0 × 3.5 screw (1) that secures the IR sensor board to the computer.
2. Remove the board (2).
3. To disconnect the cable from the IR sensor board, lift the protective tape (1) from the connector, and
then disconnect the cable (2) from the ZIF connector on the board.
To install the IR sensor board, reverse this procedure.
Power button/fingerprint reader board

To remove the power button board, use this procedure and illustration.
Table 5-12 Power button/fingerprint reader board description and part number
Power button/fingerprint reader board, nightfall black N67786-001
Power button/fingerprint reader board 59

Table 5-12 Power button/fingerprint reader board description and part number (continued)
Power button/fingerprint reader board, slate blue N67787-001
Power button/fingerprint reader board, Sahara silver N67788-001
Before removing the power button/fingerprint reader board, follow these steps:
Remove the power button/fingerprint reader board:
1. Remove the protective tape (1) from the power button/fingerprint reader board cable.
2. Remove the cable (2).
3. Lift the top protective covering off the board.
4. Peel up the protective covering enough to access the board.
5. Remove the seven Phillips M2.0 × 3.5 screws (1), and then remove the board (2) from the computer.
To install the power button/fingerprint reader board, reverse this procedure.
Power button/fingerprint reader board 61

Keyboard
To remove the keyboard, use these procedures and illustrations. The first table provides the main spare
part numbers for the top covers and keyboards. The second table provides the keyboard country codes.
Table 5-13 Top cover and keyboard descriptions and part numbers
Top cover, nightfall black N67777-001
Top cover, slate blue N67778-001
Top cover, Sahara silver N67779-001
Top cover, nightfall black, for use in Japan N67776-001
Keyboard, nightfall black N67806-xx1
Keyboard, slate blue N67807-xx1
Keyboard, Sahara silver N67808-xx1
Table 5-14 Top cover and keyboard descriptions and part numbers
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
Belgium -A41 Hungary -211 Saudi Arabia -171
Brazil -201 Iceland -DD1 Slovenia -BA1
Bulgaria -261 India -D61 South Korea -AD1
Chile -161 Israel -BB1 Spain -071
Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1
Denmark -081 Japan -291 Taiwan -AB1
Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway
French Canada -DB1 Northern Africa -FP1 Turkey -141
Finland/Sweden -B71 Norway -091 Turkey-F -541
France -051 Portugal -131 Ukraine -BD1
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
Before removing the keyboard from the top cover, follow these steps:
Remove the keyboard from the top cover:
1. Peel off the four protective covers as shown in the following illustration:
(1): Acetate tape

(2): Foil
(3): Protective tape
(4): Acetate tape
2. Peel off the large copper piece as shown in the following illustration.
Keyboard 63
3. Remove 18 Phillips M10 × 12 screws (1) from four keyboard brackets, and then remove the right (2),
lower middle (3) upper middle (4), and left bracket (5).
4. Remove 38 Phillips M10 × 10 screws from the keyboard.
5. Remove the keyboard.
The top cover spare part remains after removing the keyboard.
To install the keyboard, reverse this procedure.
Keyboard 65
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and
the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and
you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
■ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is
displayed.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the
HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file
named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these
options.
● HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 66).
66 Chapter 6 Using Setup Utility (BIOS)

2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 67.
Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the download
and installation, follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
– or –
Select the question mark icon in the taskbar.
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You might need this information to locate the update later, after it has
been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download
is complete. If no instructions appear, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
Preparing for a BIOS update 67

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
68 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 70 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
Backing up, restoring, and recovering 69

HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 70.
Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 70.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 69.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 70 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
70 Chapter 7 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
Changing the computer boot order 71

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 73.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
72 Chapter 8 Using HP PC Hardware Diagnostics

3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 73
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 75.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 76.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.
NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application.
To disable fast boot:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Boot Options.
3. Clear Fast Boot.
4. Select Save Changes and Exit, and then select Yes.
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.:
1. From the Start menu, open the HP System Information Application or press fn+esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer opens the HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) 75
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.

2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage, such as a hard drive or USB flash drive, to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 77

9 Specifications
This chapter provides specifications for your computer system.
Computer specifications
This section provides specifications for your computer. When you travel with your computer, the
computer dimensions and weights, as well as input power ratings and operating specifications, provide
helpful information.
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Width 313.7 mm 12.4 in
Depth 220.4 mm 8.7 in
Height 16.99 mm 0.7 in
Weight 1449 g 3.2 lb
Input power
Operating voltage and current 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A / 20

V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @ 5 A / 12 V DC @ 5 A / 15 V
DC @ 4.33 A / 20 V DC @ 3.25 A – 65 W USB-C
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Display specifications
This section provides specifications for your display.
78 Chapter 9 Specifications
Table 9-2 Display specifications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 2880 × 1800 (2.8K)
Surface treatment BrightView
Brightness 400 nits
Viewing angle UWVA
Backlight AMOLED
Display panel interface eDP
Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
512 GB* 1 TB* 2 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe
Ready time, maximum (to not busy) < 1.0 ms < 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MBps Up to 300,000 IOPs Up to 300,000 IOPs
Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential write up to 1550 MBps up to 1550 MBps up to 2500 MBps
Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 125,000 IOPs
Total logical sectors 1,000,215,216 1,500,336,388 2,985,523,121
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications might differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specifications 79

10 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC
to 120 V AC, or from 220 V AC to 240 V AC.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of
125 V AC or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
80 Chapter 10 Power cord set requirements

Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file
number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.
7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with
UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm²
conductor size, with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 81

11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges,

and rechargeable batteries. For more information about recycling programs, see the HP website at
http://www.hp.com/recycle.
82 Chapter 11 Recycling
Index
A caring for your computer 26 F

cautions
AC adapter and battery light, fingerprint reader 11
electrostatic discharge 22, 23
identifying 5 fn key, identifying 12
cleaning your computer 26
AC adapters, spare part fn lock light, identifying 10
caring for wood veneer 28
numbers 20
disinfecting 27
action key, identifying 12 G
HP Easy Clean 26
audio board
removing dirt and debris 26 graphics, product description 1
illustrated 18
components grounding methods 22-24
removal 57
bottom 13 guidelines
spare part number 18, 57
display 6, 7 packaging 22, 28
audio-out (headphone)/audio-in
keyboard area 8 transporting 22, 28
(microphone) combo jack,
left side 6 workstation 22
identifying 6
lights 9
audio, product description 1 H
rear 13
right side 5 hard drive
B
touchpad 8, 9 product description 1
backup, creating 69 computer major components 16 specifications 78
backups 69 computer specifications 78 heat sink and fan assembly
battery connectors removal 50
illustrated 17 power 5 spare part numbers 50
spare part number 17 control zone 8 heat sink with fan
BIOS
illustrated 18
determining version 66 D spare part number 18
downloading an update 67
display hinge
starting the Setup Utility 66
specifications 78 illustrated 20
updating 66
display assembly spare part number 20
Bluetooth label 14
subcomponents 18 hinge covers
boot order, changing 71
display back cover illustrated 20
bottom components 13
illustrated 20 spare part number 20
bottom cover
spare part number 20 HP PC Hardware Diagnostics UEFI
illustrated 17
display cable downloading 75
removal 31
illustrated 19 failure ID code 74
spare part number 19 HP Hotkey Support
buttons
display components 6, 7 software 75
left touchpad 8, 9
display panel starting 74, 75
power 11, 12
illustrated 19 using 74
right touchpad 8, 9
product description 1 HP PC Hardware Diagnostics
spare part number 19 Windows
C
accessing 72, 73
camera E downloading 73
identifying 7 failure ID code 72
electrostatic discharge (ESD) 22,
illustrated 19 installing 74
23
spare part number 19 using 72
preventing damage 22-24
camera light, identifying 7 HP Recovery media
esc key, identifying 12
camera privacy light, recovery 70
identifying 10 HP Sure Recover 71
caps lock light 10
Index 83
I M hard drive 1
keyboard 2
illustrated parts catalog 16 memory module
memory module 1
IMAX Enhanced Mode, product description 1
microphone 1
identifying 7 microphone
operating system 3, 4
internal microphones, product description 1
pointing device 2
identifying 7 microphone mute light,
ports 2
IR sensor board identifying 10
power requirements 3
illustrated 18 model name 1
primary storage 1
removal 58 mute light, identifying 10
processors 1
product name 1
O
security 3
J
operating system, product serviceability 4
jacks description 3, 4 solid-state drive 1
audio-out (headphone)/audio-in video 1
(microphone) 6 P wireless 2
packaging guidelines 22, 28 product name 1
K product name and number,
pointing device, product
keyboard description 2 computer 14
illustrated 17 ports
product description 2 product description 2 R
removal 62 USB Type-C power connector rear components 13
spare part number 17, 62 and Thunderbolt port with recovery 69
keys HP Sleep and Charge and discs 70
action 12 DisplayPort output 5 media 70
esc 12 USB with HP Sleep and USB flash drive 70
fn 12 Charge 6 recovery media 69
Windows 12 power button, identifying 11, 12 creating using HP Cloud
power button/fingerprint reader Recovery Download
L board Tool 69
illustrated 18 creating using Windows
labels
removal 59 tools 69
Bluetooth 14
spare part number 18, 59 regulatory information
regulatory 14
power connector regulatory label 14
serial number 14
identifying 5 wireless certification labels 14
service 14
power cord Remote HP PC Hardware
wireless certification 14
requirements for all Diagnostics UEFI settings
WLAN 14
countries 80 customizing 77
left control zone, identifying 8
requirements for specific using 76
left side components 6
countries and regions 80 removal and replacement
lights
set requirements 80 procedures 31
AC adapter and battery 5
power cords, spare part solid-state drive 48
camera 7
numbers 20 restoring 69
camera privacy 10
power light, identifying 10 restoring and recovery
caps lock 10
power requirements, product methods 70
fn lock 10
description 3 right control zone, identifying 8
microphone mute 10
primary storage right side components 5
mute 10
product description 1
power 10
processor S
touchpad 8
low blue light mode 6 Screw Kit, spare part number 20
product description
security, product description 3
audio 1
serial number, computer 14
display panel 1
service labels, locating 14
graphics 1
84 Index
serviceability, product U
description 4
USB 10 Gbps port with HP Sleep
solid-state drive
and Charge, identifying 6
illustrated 18
USB door
removal 56
removal and replacement 48
spare part numbers 56
spare part number 18
USB Type-C power connector and
specifications 79
Thunderbolt port with HP Sleep
speaker
and Charge and DisplayPort
illustrated 17
output, identifying 5
removal 46
V
speakers 11, 13 vents, identifying 13
special keys video, product description 1
identifying 12
using 12 W
specifications wake-on-voice 7
computer 78 Windows
display 78 backup 69
hard drive 78 recovery media 69
solid-state drive 79 system restore point 69
static electricity 22, 23 Windows key, identifying 12
support information 29 Windows tools, using 69
system board wireless antennas
illustrated 17 illustrated 19
removal 54 spare part number 19
spare part number 17 wireless antennas, identifying 8
spare part numbers 54 wireless certification label 14
system restore 70 wireless, product description 2
system restore point, creating 69 WLAN antennas, identifying 8
WLAN device 14
T WLAN label 14
top cover WLAN module
illustrated 17 removal 47
spare part number 17, 62 spare part numbers 47
touchpad workstation guidelines 22
gesture control 8
illustrated 17
removal 52
settings 8
touchpad buttons
identifying 8, 9
touchpad components 8
touchpad gesture control, turning
on 8
touchpad light, identifying 8
touchpad settings, adjusting 8
touchpad zone, identifying 8
touchpad, identifying 9
transporting guidelines 22, 28
traveling with the computer 14
Index 85

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Maintenance and Service Guide

HP Spectre x360 14 inch 2-in-1 Laptop PC

Document Part Number: N71637-001 To help us improve this document, please

2 Getting to know your computer................................................................................................................................................................................................ 5

3 Illustrated parts catalog ..............................................................................................................................................................................................................16

4 Removal and replacement procedures preliminary requirements............................................................................................................. 22

5 Removal and replacement procedures for authorized service provider parts.................................................................................. 31

6 Using Setup Utility (BIOS)...........................................................................................................................................................................................................66

7 Backing up, restoring, and recovering...............................................................................................................................................................................69

8 Using HP PC Hardware Diagnostics ...................................................................................................................................................................................72

10 Power cord set requirements ...............................................................................................................................................................................................80

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Product Name HP Spectre x360 14 inch 2-in-1 Laptop PC

Model numbers: 14-eu0xxx

CTO model number: 14t-eu000

Graphics Internal graphics

Intel Arc™ Integrated Graphics

Memory Integrated, not customer accessible or upgradeable supporting 32 GB or 16 GB of RAM

2 TB, PCIe-4 × 4, triple layer cell (TLC)

2 TB, PCIe-4 × 4, TLC (only available in China)

1 TB, PCIe-4 × 4, TLC

1 TB, PCIe-4 × 4, TLC (only available in China)

512 GB, PCIe-4 × 4, TLC

Audio and video Quad speakers

Supports speaker swap

Supports HP Presence 2.0

Supports DTS:X Ultra

Support for HP Audio Boost 2.0

Supports Cortana (far field)

Supports Poly Studio

Supports Windows Hello

Wireless Compatible with Miracast® devices

Supports Modern Standby (Connected)

Intel Bluetooth® Audio Offload

Wi-Fi BIOS SAR

WLAN Time Average SAR (TAS)

Dynamic antenna gain

UNII-4 5 GHz channel

Integrated wireless module

Intel AX211 Wi-Fi® 6E Bluetooth 5.3 WLAN

Intel Wi-Fi 7 BE200 + Bluetooth 5.4 (802.11be 2 × 2, 320 MHz)

Ports Audio-out (headphone)/audio-in (microphone) combo jack

(2) USB Gen4® Type-C Thunderbolt™ (right side), supports:

● Thunderbolt 3 and Thunderbolt 4

● Power Delivery 3.0

● HP Sleep & Charge

● DisplayPort 2.1 (2 × 4 K, 2 × 5 K, 1 × 8 K output) through USB-C adapter

● HDMI® 2.1 out up to 8K @ 60 Hz with HDCP 2.2 through adapter

Haptics touchpad gestures

Multitouch gestures enabled

Precision touchpad support

Brightness/volume mode switch

Taps enabled as default

2 Chapter 1 Product description

Power requirements Battery (polymer, HP Long Life)

HP Fast Charge Technology

Smart AC adapters (USB-C, slim, straight)

65 W, for use in Argentina