pdf_7696686_en-US-1

Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Legal information
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Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components........................................................................................................................................................................................................................................... 6
Right........................................................................................................................................................................................................................................................ 6
Left............................................................................................................................................................................................................................................................7
Display .................................................................................................................................................................................................................................................. 8
Low blue light mode (select products only)..................................................................................................................................................... 8
Keyboard area...............................................................................................................................................................................................................................10
Touchpad ...............................................................................................................................................................................................................................10
Touchpad settings ...............................................................................................................................................................................................10
Adjusting touchpad settings.............................................................................................................................................................10
Turning on the touchpad ......................................................................................................................................................................10
Touchpad components ....................................................................................................................................................................................10
Lights ......................................................................................................................................................................................................................................... 11
Button and fingerprint reader ................................................................................................................................................................................ 12
Special keys......................................................................................................................................................................................................................... 13
Bottom ................................................................................................................................................................................................................................................ 15
Rear ...................................................................................................................................................................................................................................................... 15
Labels ..................................................................................................................................................................................................................................................16
Using a SIM card (select products only)......................................................................................................................................................................17
Determining the correct SIM card size for your computer ................................................................................................................17
Inserting a nano SIM card .........................................................................................................................................................................................18
3 Illustrated parts catalog ..............................................................................................................................................................................................................19

Computer major components...........................................................................................................................................................................................19
Display assembly subcomponents.............................................................................................................................................................................. 22
Cables .................................................................................................................................................................................................................................................24
Miscellaneous parts................................................................................................................................................................................................................ 25
4 Removal and replacement procedures preliminary requirements.............................................................................................................30

Tools required ...............................................................................................................................................................................................................................30
Service considerations.........................................................................................................................................................................................................30
Plastic parts........................................................................................................................................................................................................................30
Cables and connectors..............................................................................................................................................................................................30
Drive handling ...................................................................................................................................................................................................................30
Electrostatic discharge information............................................................................................................................................................................. 31
Generating static electricity.................................................................................................................................................................................... 31
Preventing electrostatic damage to equipment...................................................................................................................................... 32
Personal grounding methods and equipment........................................................................................................................................... 32
Grounding the work area........................................................................................................................................................................................... 33
iii
Recommended materials and equipment.................................................................................................................................................... 33
Cleaning your computer....................................................................................................................................................................................................... 34
Enabling HP Easy Clean (select products only) ........................................................................................................................................ 34
Removing dirt and debris from your computer......................................................................................................................................... 34
Cleaning your computer with a disinfectant............................................................................................................................................... 35
Caring for wood veneer (select products only) ........................................................................................................................................36
Packaging and transporting guidelines.....................................................................................................................................................................36
Accessing support information .......................................................................................................................................................................................37
5 Removal and replacement procedures for authorized service provider parts................................................................................. 39

Component replacement procedures ....................................................................................................................................................................... 39
Preparation for disassembly.................................................................................................................................................................................. 39
Bottom cover ..................................................................................................................................................................................................................... 39
Battery..................................................................................................................................................................................................................................... 41
WWAN module.................................................................................................................................................................................................................. 42
WLAN module.................................................................................................................................................................................................................... 44
Speakers............................................................................................................................................................................................................................... 45
Memory modules............................................................................................................................................................................................................46
Solid-state drive...............................................................................................................................................................................................................48
RTC battery .........................................................................................................................................................................................................................50
Fingerprint reader........................................................................................................................................................................................................... 51
NFC module ........................................................................................................................................................................................................................ 52
Touchpad .............................................................................................................................................................................................................................. 53
Card reader......................................................................................................................................................................................................................... 54
Audio jack............................................................................................................................................................................................................................. 55
Connector board.............................................................................................................................................................................................................56
Fan ..............................................................................................................................................................................................................................................57
Heat sink ...............................................................................................................................................................................................................................58
System board .................................................................................................................................................................................................................... 59
Display assembly............................................................................................................................................................................................................ 62
Keyboard with top cover.............................................................................................................................................................................................72
6 Backing up, restoring, and recovering...............................................................................................................................................................................74

Backing up information and creating recovery media....................................................................................................................................74
Using Windows tools for backing up..................................................................................................................................................................74
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................74
Restoring and recovering your system.......................................................................................................................................................................74
Creating a system restore .......................................................................................................................................................................................75
Restoring and recovery methods ........................................................................................................................................................................75
Recovering using HP Recovery media.............................................................................................................................................................75
Changing the computer boot order ...................................................................................................................................................................76
Using HP Sure Recover (select products only)...........................................................................................................................................76
7 Computer Setup (BIOS), TPM, and HP Sure Start......................................................................................................................................................77

Using Computer Setup ...........................................................................................................................................................................................................77
Navigating and selecting in Computer Setup ...........................................................................................................................................77
Restoring factory settings in Computer Setup..........................................................................................................................................77
Updating the BIOS ..........................................................................................................................................................................................................78
iv
Determining the BIOS version ....................................................................................................................................................................78
Preparing for a BIOS update........................................................................................................................................................................78
Downloading a BIOS update............................................................................................................................................................ 79
Installing a BIOS update...................................................................................................................................................................... 79
Changing the boot order using the f9 prompt .......................................................................................................................................... 79
TPM BIOS settings (select products only) ..............................................................................................................................................................80
Using HP Sure Start (select products only).............................................................................................................................................................80
8 Using HP PC Hardware Diagnostics ...................................................................................................................................................................................81

Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................81
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................81
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................81
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..................................................81
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............ 82
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................ 82
Downloading the latest HP PC Hardware Diagnostics Windows version from HP............................................. 82
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store....................................... 82
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ............................................................................................................................................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................83
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................83
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................83
Starting HP PC Hardware Diagnostics UEFI ...............................................................................................................................................83
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)...........................................................................................................................................................................................................................................84
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................................................................................84
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................84
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ...............................................................................................................................................................................................................................85
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)...................................................................85
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................................................................85
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .........................................................85
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................85
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................86
9 Specifications.....................................................................................................................................................................................................................................87
Computer specifications......................................................................................................................................................................................................87
Display specifications.............................................................................................................................................................................................................87
Solid-state drive specifications ......................................................................................................................................................................................88
10 Statement of memory volatility...........................................................................................................................................................................................89

Current BIOS steps ..................................................................................................................................................................................................................89
Nonvolatile memory usage ................................................................................................................................................................................................. 91
Questions and answers ......................................................................................................................................................................................................... 91
Using HP Sure Start (select products only).............................................................................................................................................................93
11 Power cord set requirements.................................................................................................................................................................................................94
v
Requirements for all countries ........................................................................................................................................................................................94
Requirements for specific countries and regions.............................................................................................................................................94
12 Recycling..............................................................................................................................................................................................................................................96
Index.................................................................................................................................................................................................................................................................97
vi
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP EliteBook 840 14 inch G10 Notebook PC
Processors Intel® Core® i7-1370P processor (5.2 GHz, 14 cores, 24 MB Intel Smart Cache, 28 W)
Intel Core i7 1360P processor (5.0 GHz, 12 cores, 18 MB Intel Smart Cache, 28 W)
Intel Core i7-1365U processor (1.8 GHz, 10 cores, 12 MB Intel Smart Cache, 15 W)
Intel Core i5-1345U processor (4.7 Ghz, 10 cores, 12 MB Intel Smart Cache, 15 W)
Display 35.6 cm (14.0 in), liquid crystal display (LCD) wide ultra extended graphics array (WUXGA,
1920 × 1200), antiglare, ultrawide viewing angle (UWVA), bent display panel
White light-emitting diode + low blue light (WLED + LBL), 100% sRGB, embedded
DisplayPort™ + panel self refresh (eDP 1.3 + PSR), LP, ambient light sensor + adaptive color
sensor (ALS + ACS), SureView Reflect, 5 MP camera; typical brightness: 1000 nits
WLED + LBL, 100% sRGB, eDP 1.3 + PSR, 5 MP infrared camera, ALS + ACS, SureView Reflect,
WWAN: typical brightness: 1000 nits
WLED + LBL, 100% sRGB, eDP 1.3 + PSR, 5 MP camera, ALS + ACS, SureView Reflect: typical
brightness: 1000 nits
WLED + LBL, 100% sRGB, eDP 1.3 + PSR, NB2Y, generation 4 plus privacy filter; typical
WLED + LBL, 100% sRGB, eDP + PSR, LP, ALS + ACS, 5 MP infrared camera; typical
WLED + LBL, 100% sRGB, eDP 1.4 + PSR2, LP, NB2X, ALS + ACS, 5 MP infrared camera; typical
WLED + LBL, 100% sRGB, eDP + PSR, LP, ALS, 5 MP camera; typical brightness: 400 nits
WLED + LBL, 100% sRGB, eDP + PSR, LP, ALS + ACS, 5 MP infrared camera, WWAN; typical
Light-emitting diode (LED), 45% CG, eDP 1.2 with PSR, LP, NB2X, TOP display panel with 5 MP
infrared camera; typical brightness: 250 nits
LED, 45% CG, eDP 1.2 without PSR, NB2X; typical brightness: 250 nits
LED, 45% CG, eDP 1.2 without PSR, NB2X, touch-on panel (TOP); typical brightness: 250 nits
LED, 45% CG, 5 MP camera; typical brightness: 250 nits
LED, 45% CG, 5 MP camera, WWAN; typical brightness: 250 nits
Product description 1
Table 1-1 Product components and their descriptions (continued)
Display LED, 45% CG, 5 MP infrared camera; typical brightness: 250 nits
LED, 45% CG, WWAN; typical brightness: 250 nits
LED, 45% CG, 5 MP infrared camera, touch-on panel (TOP); typical brightness: 250 nits
LED, 45% CG, 5 MP infrared camera, WWAN, touch-on panel (TOP); typical brightness: 250
nits
LED, 45% CG, WWAN; typical brightness: 250 nits
35.6 cm (14.0 in), liquid crystal display (LCD) wide quad graphics array (WQXGA, 2560 ×
1600), antiglare, ultrawide viewing angle (UWVA), bent display panel
DCI-P3, eDP 1.4 + PSR, NB2X, 5 MP infrared camera, 120 Hz; typical brightness: 500 nits
DCI-P3, eDP 1.4 + PSR, NB2X, 120 Hz; typical brightness: 500 nits
DCI-P3, eDP 1.4 + PSR, NB2X, WWAN, 5 MP infrared camera, 120 Hz; typical brightness: 500
nits
DRM, DCI-P3, eDP 1.4 + PSR, NB2X, 120 Hz; typical brightness: 500 nits
Memory Double data rate (DDR5)-4800 or DDR5-5200, Non Error-Correcting Code (NECC) support
Two customer-accessible memory module slots (small outline dual in-line memory modules
(SODIMMs) supporting up to 64 GB of RAM in the following configurations:
● 64 GB (32 × 2)
● 48 GB (32 + 16)
● 32 GB (32 × 1)
● 32 GB (16 × 2)
● 24 GB (16 + 8)
● 16 GB (16 × 1)
● 16 GB (8 × 2)
● 8 GB (8 × 1)
eMMC On-board embedded MultiMedia Controller (eMMC v5.0)
32 GB
2 Chapter 1 Product description

Primary storage M.2 2280, PCIe, NVMe, solid-state drive
Support for the following configurations:
● 2 TB, Peripheral Component Interconnect Express (PCIe)-4×4, Non-Volatile Memory

Express (NVMe) solid-state drive with three-layer cell (TLC)
● 1 TB, PCIe-4×4, TLC
● 1 TB, PCIe-4×4, self-encrypted (SED), OPAL2, TLC
● 512 GB, PCIe-4×4, TLC
● 512 GB
● 512 GB, PCIe-4×4, SED, OPAL2, TLC
● 256 GB
● 256 GB, PCIe-4×4, SED, OPAL2, TLC
Audio and video Audio brand: BANG and OLUFSEN
Dual speakers
Camera (select products only)
5 MP, wide field-of-view (WFOV), fixed, infrared (IR)
5 MP, WFOV, fixed
Dual-array digital microphone with appropriate software: beam forming, echo cancellation,
noise suppression
Wireless Wireless Local Area Network (WLAN) module
Intel AX211 Wi-Fi® 6e + Bluetooth® 5.3
Intel AX211 Wi-Fi 6E + Bluetooth 5.3 vPro®
Near field communication (NFC) Mirage WNC XRAV-1 (select products only)
Wireless Wide Area Network (WWAN) module (select products only)
Intel 5000 5G WWAN module
Intel XMM 7560 R+ long-term evolution (LTE)-Advanced Pro (Cat 16) WWAN module
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect
video
Audio-out (headphone)/Audio-in (microphone) combo jack
HDMI 2.0 port
SIM card slot (select products only)
USB 3.1 Gen 1 ports (2)
USB 3.1 Type-C® ports (2)
Keyboard/pointing Keyboard (spill resistant)

devices
Backlit
Not backlit
Backlit, privacy
Touchpad
Microsoft precision touchpad default
Gestures support
Firmware PTP with filter driver
Taps enabled as default
Power Battery (polymer, HP Long Life)

requirements
3 cell, 38 Whr
3 cell, 51 Whr
HP Fast Charge Technology
Smart AC adapter
65 W, non-Power Factor Correction (nPFC), USB-C, standard, straight barrel, 1.8 m (6.0 ft)
65 W, nPFC, USB-C, slim, straight barrel, 1.8 m (6.0 ft)
Power cord
C5, 1.0 m (3.3 ft), conventional, high frequency (HF), with straight connector and sticker
C5, 1.0 m (3.3 ft), conventional with sticker
C5, 1.0 m (3.3 ft), premium with sticker
Security Active SmartCard
Fingerprint sensor
Kensington Nano Security Lock
Privacy camera shutter door
Sensors Adaptive color sensor (ACS)
Ambient light sensor (ALS)
Hall sensor (integrated)
HP Sure Platform
Motion AI
Thermal sensor
4 Chapter 1 Product description

Operating system Windows® 11 Pro
Windows 11 Pro Education
Windows 11 Home - HP recommends Windows 11 Pro for Business
Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume

Licensing Agreement)
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
FreeDOS
Serviceability End user replaceable part: AC adapter
2 Components
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Magnetic pen attachment area (select Holds an optional pen.

products only)
(2) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,

but it might not prevent the computer from being mishandled
or stolen.
(4) USB SuperSpeed port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small
external device.
6 Chapter 2 Components
Table 2-1 Right-side components and their descriptions (continued)
(5) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) combo jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
■ Select the Search icon in the taskbar, type HP

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
(1) HDMI® port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface® (HDMI) device.
(2) USB SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer,
Charge and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-A charging cable or cable

external device.
Left 7
Table 2-2 Left-side components and their descriptions (continued)
(3) USB Type-C® power connector and Connect an AC adapter that has a USB Type-C connector,
Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the
Charge and DisplayPort™ output (2) computer battery.
– and –
Connect USB devices, provide high-speed data transfer, and

charge small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable

external device.
– and –
Connect display devices that have a USB Type-C connector,

providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt

docking station.
(4) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery
level, the battery light begins blinking rapidly.
● Off: The battery is not charging.
(5) Smart card reader (select products only) Supports optional smart cards.
Display
Use the illustration and table to identify the display components.
Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-3 Display components and their descriptions
(1) Ambient light and color sensor Adjusts the brightness of the display, depending on the ambient
light, and manages and controls the color temperature. Color
temperature enables you to measure and adjust the warmth or
coolness of the light source.
(2) Internal microphones (2) (select products only) Record sound.
(3) Camera lights (2) (select products only) On: One or more cameras are in use.
(4) Cameras (2) (select products only) Allow you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.
(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,

when one camera lens is revealed and ready to use, the other is
concealed.
(6) WWAN antennas* (4) (select products only) Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(7) WLAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
To access this guide:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Low blue light mode (select products only) 9

Keyboard area
Keyboards can vary by language.
NOTE: The keyboard, including the function keys and power key (select products only), is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the Touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Near Field Communications (NFC) tapping Allows you to wirelessly share information when you tap it
area and antenna (select products only) with an NFC-enabled device.
(4) Right touchpad button Functions like the right button on an external mouse.
Lights
Use the illustration and table to identify the lights on the computer.
Lights 11
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle
viewing.
(3) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(4) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(5) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in

the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
● Off: Depending on your computer model, the computer

is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(6) Fn lock light On: The fn key is locked.
(7) Num lk light (select products only) On: Num lk is on.
Button and fingerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon
in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If
Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint
reader.
Table 2-6 Button and fingerprint reader and their descriptions
(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
(2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
■ Touch your finger to the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make

sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
Special keys
Use the illustration and table to identify the special keys.
Special keys 13
Table 2-7 Special keys and their descriptions
(1) Action keys Execute frequently used system functions.
(2) esc key Displays system information when pressed in combination

with the fn key.
(3) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are
called hot keys.
(4) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start

menu.
(5) Power button ● When the computer is off, press the button briefly to
turn on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
for at least 4 seconds to turn off the computer.
To learn more about your power settings, use the Power icon.
● Right-click the Power icon , and then select Power
and sleep settings.
(6) num lk key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
Table 2-7 Special keys and their descriptions (continued)
(7) Integrated numeric keypad (select products A separate keypad to the right of the alphabet keyboard.
only) When you press num lk, you can use the integrated keypad
like an external numeric keypad.
NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.
Bottom
Use the illustration and table to identify the bottom components.
Table 2-8 Bottom components and their descriptions
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Rear
Use the illustration and table to identify the rear component.
Bottom 15
Table 2-9 Rear component and its descriptions
Vent (select products only) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-10 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Using a SIM card (select products only)

Use these instructions to insert a SIM card.
IMPORTANT: You can damage the SIM card if you insert the wrong size card or insert it or the SIM
card tray in the wrong direction. The card might also become stuck in the slot. Do not use SIM card
adapters. To prevent damage to the SIM card or connectors, use minimal force when inserting or
removing a SIM card.
Determining the correct SIM card size for your computer

Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your
computer.
1. Go to http://www.hp.com/support, and then search for your computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to purchase.
Using a SIM card (select products only) 17

Inserting a nano SIM card
To insert a nano SIM card, follow these steps.
1. Turn off the computer by using the Shut down command.
2. Position the computer display-side up on a flat surface.
3. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray pops out of the
slot (1).
4. Remove the tray (2) from the computer and insert the card (3).
5. Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated.
To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the
tray pops out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on
the tray until it is firmly seated.
3 Illustrated parts catalog
Use this chapter to determine the spare parts that are available for the computer.
Computer major components

To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
Illustrated parts catalog 19

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly: WUXGA display spare parts are available only as subcomponents. WQXGA N50660-001
display assemblies are available only as whole units. For display spare part information, see
Display assembly subcomponents on page 22.
(2) Top cover with keyboard (includes backlight cable and keyboard cable)
NOTE: For a detailed list of country codes, see Keyboard with top cover on page 72.
Backlit N45442-xxx
Backlit, privacy N45443-xxx
Not backlit N45444-xxx
(3a) Card reader N02323-001
(3b) Card reader cable: Included in the Cable Kit, spare part number N09040-001.
(4a) Touchpad
Touchpad with NFC module antenna N15436-001
Touchpad without NFC module antenna N09033-001
(4b) Touchpad cable: Included in the Cable Kit, spare part number N09040-001.
(5a) NFC module M08706-001
(5b) NFC module cable: Included in the Cable Kit, spare part number N09040-001.
(6) RTC battery (includes cable and double-sided adhesive) N15765-001
(7a) Fingerprint reader N02325-001
(7b) Fingerprint reader bracket: Included in the Bracket Kit, spare part number N53566-001.
(7c) Fingerprint reader cable: Included in the Cable Kit, spare part number N09040-001.
(8) Speakers (include cables, left and right speakers, and 4 rubber isolators) N09034-001
(9a) System board (includes integrated processor, UMA graphics subsystem, and replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel Core i7-1370P N43988-xx1
Intel Core i7-1370P, OSR N43989-xx1
Intel Core i7-1365U N45155-xx1
Intel Core i7-1365U, OSR N45156-xx1
20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)
(9b - I/O brackets: Included in the Bracket Kit, spare part number N53566-001.
9d)
(10) Heat sink (includes replacement thermal material)
For use with models with a 28 W processor N07345-001
For use with models with a 15 W processor N07344-001
(11) WLAN module
Intel AX211 Wi-Fi® 6e + Bluetooth® 5.3 M53366-001
Intel AX211 Wi-Fi 6E + Bluetooth 5.3 vPro® M53363-001
(12) Fan (includes cable and captive screws)
For use on computer models equipped with a 28 W processor N09036-001
For use on computer models equipped with a 15 W processor N09035-001
(13) WWAN module
Intel XMM 7560 R+ LTE-Advanced Pro (Cat 16) WWAN module N00182-001
Intel 5000 5G Solution WWAN N00181-001
(14a) Memory module (SODIMM, DDR5-4800, 1.1v, NECC)
32 GB N05331-001
16 GB M97596-001
8 GB M97595-001
(14b) Memory module shield: Included in the Bracket Kit, spare part number N53566-001.
(15a) Solid-state drive
2 TB, PCIe-4×4, ZTurbo, TLC M52027-001
1 TB, PCIe-4×4, TLC M16560-001
1 TB, PCIe-4×4, SED, TLC N23415-001
512 GB, PCIe-4×4, TLC M17436-001
512 GB, PCIe-4×4, SED, TLC M52031-001
512 GB, PCIe-4×4 N04490-001
256 GB, PCIe-4×4, SED, TLC N35225-001
256 GB, PCIe-4×4 N45477-001
(15b) Solid-state drive shield: Included in the Bracket Kit, spare part number N53566-001.
(16a) Connector board (includes USB port and SIM card slot) N09042-001
NOTE: The I/O bracket is included in the Bracket Kit, spare part number N53566-001.
(16b) Connector board cable: Included in the Cable Kit, spare part number N09040-001.
Computer major components 21

Table 3-1 Computer major component descriptions and part numbers (continued)
(17) Audio jack (included in the Cable Kit) N9040-001
(18) Battery (includes cable)
3 cell, 51 Whr, 4.68 Ahr M73466-005
3 cell, 38 Whr, 3.525 Ahr M73468-005
3 cell, 38 Whr, 3.535 Ahr N22347-005
(19) Bottom cover
For use on models with WWAN N55375-001
For use on models without WWAN N09026-001
Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Table 3-2 Display component descriptions and part numbers
(1) Display bezel
For use on display assemblies with infrared N09021-001
For use on display assemblies with infrared and ACS N09024-001
For use on display assemblies with a microphone N09023-001
For use on display assemblies with RGB N09022-001
For use on display assemblies with RGB and ACS N09025-001
(2) Display panel
WUXGA, nontouch; typical brightness: 250 nits N22325-001
Display assembly subcomponents 23

Table 3-2 Display component descriptions and part numbers (continued)
WUXGA, nontouch; typical brightness: 250 nits N22326-001
WUXGA, touch; typical brightness: 250 nits N22327-001
WUXGA, nontouch, privacy; typical brightness: 1000 nits N22328-001
WQXGA, nontouch; typical brightness: 500 nits N50660-001
(3) Display hinge cover (available in the Hinge Kit) N50659-001
(4a) Webcam module
Infrared N48855-001
HD N48854-001
(4b) Webcam module cable: Included in the Panel Cable Kit, spare part number N09039-001.
(5a) Microphone module N15440-001
(5b) Microphone module cable: Included in the Panel Cable Kit, spare part number N09039-001.
(6a) Display transfer board
For use on computer models equipped with a display assembly with infrared N08541-001
For use on computer models equipped with a display assembly with RGB N08542-001
(6b) Transfer board cable: Included in the Panel Cable Kit, spare part number N09039-001.
(7) Display hinges (includes left and right hinges) N50659-001
(8) Display panel cable: Included in the Display Cable Kit, spare part number N55374-001.
(9) WWAN antenna: Included in display back cover spare part kit.
(10) WLAN antenna: Included in display back cover spare part kit.
(11) Display back cover (includes wireless antennas)
For use in models with WLAN and WWAN and panel brightness of 1000 or 400 nits N09020-001
For use in models with WLAN and WWAN and panel brightness of 250 nits N09019-001
For use in models with WLAN and without WWAN and panel brightness of 1000 or 400 nits N49585-001
For use in models with WLAN and without WWAN and panel brightness of 250 nits N49584-001
* Display Cable Kit (includes display cable and IR hub board) N55374-001
* Panel Cable Kit (includes cables for ACS, ALS, ALS panel, microphone, RGB webcam, IR N09039-001
webcam, hub board)
* LCD Support Kit (includes fixture, tape, and rubber bumper) N19298-001
* ACS board N08540-001
* not illustrated
Cables
To identify the cables, use this illustration and table.

Table 3-3 Cable descriptions and part numbers
The cables listed below are included in the Cable Kit, spare part number N09040-001.
(1) Card reader cable
(2) Connector board cable
(3) Fingerprint reader cable
(4) NFC module cable
(5) Touchpad cable
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter
280 W AC adapter (PFC, slim, 3P 7.4 mm) M52952-001
120 W HP Smart Adapter (PFC, slim, 7.4 mm) L89695-001
120 W HP Smart Adapter (PFC, RC, 4.5 mm) M95377-001
65 W AC adapter (USB Type-C, nPFC, 1.8 m (6.0 ft) L67440-001
65 W AC adapter (USB Type-C, nPFC, slim, 1.8 m (6.0 ft) M54350-001
65 W AC adapter (USB Type-C) N05175-001
45 W AC adapter (USB Type-C, nPFC, 1.8 m [6.0 ft]) L43407-001
Adapter
HP HDMI-to-VGA adapter 701943-001
HP USB 3.0-to-Gigabit RJ-45 adapter M95984-001
HP USB Type-C-to-DisplayPort adapter 831753-001
HP USB Type-C-to-RJ-45 adapter M95985-001
Miscellaneous parts 25
Table 3-4 Miscellaneous part descriptions and part numbers (continued)
HP USB Type-C-to-VGA adapter 831751-001
USB Type-C-to-USB Type-A adapter connector L65254-001
USB-C-to-HDMI 2.0 adapter 935325-001
USB-C-to-USB 3.0 adapter 814618-001
Thermal pad N15920-001
HP Sure Key Cable Lock L65088-001
HP Nano Lock 918431-001
HP 128 Laser Wired Mouse M27885-001
HP 435 Wireless Mouse M62277-001
Bracket Kit (includes connector board I/O bracket, fingerprint reader bracket, memory module N53566-001
shield, SIM bracket, and solid-state drive shield)
Screw Kit N15474-001
Cable
USB Type-C male–to–USB Type-C male cable (1.0 m [3.0 ft]) L65253-001
HP Thunderbolt 4 120 W cable (0.8m [2.7 ft]) M88058-001
HP Thunderbolt 4 280 W cable (0.8m [2.7 ft]) M88059-001
Dock
HP Thunderbolt 280 W G4 dock with combination cable M97106-001
HP Thunderbolt 280 W G4 dock with combination cable, TAA N17491-001
HP Thunderbolt 120 W G4 with cable M97105-001
HP Thunderbolt 120 W G4 with cable, TAA N17490-001
HP 120 W Thunderbolt dock with cable L15809-001
HP USB Type-A/C universal dock with cable L64087-001
HP USB Type-C dock with cable L64086-001
HP Universal USB-C Multiport Hub M96882-001
Bottom case, USB-C/A Universal Dock L64088-001
Bottom case, USB-C Dock L65256-001
Screw Kit for USB-C/A Universal Dock L64089-001
HP Elite USB-C Multi Port Hub L39572-001
HP USB External DV D+-RW Drive 747080-001
HP USB Type-C–to–USB Type-A hub 916838-001
HP USB keyboard for use in the United States L95712-001
HP USB slim smart card keyboard 911725-001
Mouse
HP Bluetooth travel mouse L62043-001

HP USB mouse L95713-001
Plastics Kit (includes card reader space holder, fingerprint reader space holder, left and right I/O N09031-001
space holders, and SIM space holder)
HP Business 14.1 Laptop bag M55007-001
HP 14.1 Business Slim Top Load case L05333-001
Power cord, duck head
For use in Japan L33157-001
Power cord (C13, 1.0 m [3.3 ft], premium with tag)
For use in Argentina L32029-001
For use in Brazil L32030-001
For use in Italy L32031-001
Power cord (C13, 1.0 m [3.3 ft], LW, premium with tag)
For use in Australia N24670-001
For use in Denmark N24672-001
For use in Europe N24669-001
For use in India N24679-001
For use in Israel N24678-001
For use in Japan N24680-001
For use in North America N24671-001
For use in the People's Republic of China N24676-001
For use in South Africa N24674-001
For use in South Korea N24675-001
For use in Switzerland N24673-001
For use in Taiwan N24677-001
For use in the United Kingdom N24668-001
Power cord (C5, 1.0 m [3.3 ft], conventional with sticker)
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Denmark, HF M79264-001
For use in Europe L19361-001
For use in Europe; HF M79266-001
For use in India L19363-001
For use in Israel L19362-001
For use in North America L19367-001
For use in the People's Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Switzerland, HF M79265-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in Thailand (bundle) M85418-001
For use in the United Kingdom L19373-001
Power cord (C5, 1.0 m [3.3 ft], premium with sticker)
Power cord (C5, 1.8 m [6.0 ft], conventional with sticker)

4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables
by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that
cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
30 Chapter 4 Removal and replacement procedures preliminary requirements

● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical
drive tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device might function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components,
observe these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 32.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Follow these static electricity guidelines:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Electrostatic discharge information 31

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing dual in-line packages (DIPs) from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage
to electronic components:
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.
Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, follow these precautions:
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
Grounding the work area 33

● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 34 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 35 for guidelines to help
prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 36.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 35 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 34, Caring for wood veneer (select products only) on page 36, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
Cleaning your computer with a disinfectant 35

4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 34 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 35 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or

nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Accessing support information

To find the HP support that you need, use this information.
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored Windows®:

on the computer
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns
white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and
then select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome™:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the

product support page.
5. Select Advisories to view technical bulletins.
Accessing support information 37

Table 4-3 Support information locations (continued)
Service consideration Path to access information
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Component and diagnosis information, To locate diagnosis information and actions:

failure detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your
location.

5 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this
chapter. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
Component replacement procedures

To remove and replace computer components, use the procedures described in this section.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 30.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1 Bottom cover description and part numbers
Description Spare part number
Bottom cover for use on models with WWAN N55375-001
Bottom cover for use on models without WWAN N09026-001
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for
disassembly on page 39).
Removal and replacement procedures for authorized service provider parts 39

Remove the bottom cover:
1. Loosen the five Phillips captive screws that secure the bottom cover to the computer.
2. Use a nonmarking, nonconductive tool (1) to separate the rear edge of the bottom cover (2) from the
computer.
3. Remove the bottom cover (3) from the computer.
4. Thoroughly clean the thermal material from the surfaces of the WWAN module and the bottom
cover each time the bottom cover is removed. Replacement thermal material is included with the
bottom cover spare part kit. The following illustration shows the replacement thermal material
locations.
A thermal pad is used on the WWAN module (1) and on the bottom cover area (2) that services it.
The thermal pad is available as spare part number N15920-001.
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
To replace the bottom cover, reverse the removal procedures.
Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part numbers
3 cell, 51 Whr, 4.68 Ahr M73466-005
3 cell, 38 Whr, 3.525 Ahr M73468-005
3 cell, 38 Whr, 3.535 Ahr N22347-005
WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the
battery, which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the
case. These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).
Battery 41
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the four Phillips M2.0 × 4.5 screws (2) that secure the battery to the computer.
3. Swing the rear edge of the battery (3) up and forward until it rests at an angle.
4. Remove the battery (4) by sliding it up and back at an angle.
To insert the battery, reverse the removal procedures.
WWAN module
To remove the WWAN module, use this procedure and illustration.
Table 5-3 WWAN module description and part numbers
Intel XMM 7560 R+ LTE-Advanced Pro (Cat 16) WWAN module N00182-001
Intel 5000 5G Solution WWAN N00181-001
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
3. Disconnect the battery cable from the system board (see Battery on page 41).
Remove the WWAN module:
1. Carefully disconnect the WWAN module antenna cables (1) from the WWAN module.
NOTE: Computer models have one to four WWAN module antenna cables. The antenna cables
have tags that identify them with a number that corresponds to a terminal on the WWAN module.
Connect the antenna cable to the corresponding WWAN module terminal.
2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WWAN module (3).
3. If the WWAN module antenna is not connected to the terminal on the WWAN module, install a
protective sleeve on the antenna connector, as shown in the following illustration.
The install a WWAN module, reverse this procedure.
WWAN module 43
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers
Intel AX211 Wi-Fi 6e + Bluetooth 5.2 M.2 2230 160 MHz CNVi WW WLAN module M53366-001
Intel AX211 Wi-Fi 6e + Bluetooth 5.2 M.2 2230 vPro 160 MHz CNVi WW WLAN module M53363-001
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
Remove the WLAN module:
1. Carefully disconnect the WLAN module antenna cables from the WLAN module (1).
NOTE: Computer models have either one or two WLAN module antennas. On models with two
antennas, the #1 white WLAN module antenna cable connects to the WLAN module #1 Main
terminal. The #2 black WLAN module antenna cable connects to the WLAN module #1 Aux terminal.
2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).
3. If the WLAN module antenna is not connected to the terminal on the WLAN module, install a
protective sleeve on the antenna connector, as shown in the following illustration.
To install a WLAN module, reverse this procedure.
Speakers
To remove the speakers, use this procedure and illustration.
Table 5-5 Speakers description and part number
Speakers (include cables, left and right speakers, and 4 rubber isolators) N15439-001
Before removing the speakers, follow these steps:
Remove the speakers:
1. Disconnect the speaker cables (1) from the system board.
2. Remove the four Phillips M2.0 × 2.4 broad head screws (2) that secure the speakers to the computer.
3. Remove the speakers from the computer (3).
When removing the speakers, make note of the location of the four rubber isolator locations (4). The
absence of or damage to these isolators can result in degraded speaker performance.
Speakers 45
To install the speakers, reverse this procedure.
Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-6 Memory module descriptions and part numbers
32 GB (SODIMM, DDR5-4800, 1.1v, NECC) N05331-001
16 GB (SODIMM, DDR5-4800, 1.1v, NECC) M97596-001
8 GB (SODIMM, DDR5-4800, 1.1v, NECC) M97595-001
Memory module shield: Included in the Bracket Kit, spare part number N53566-001.
Before removing the memory, follow these steps:
If you are replacing a memory module, remove the existing memory module:
1. Remove the memory module shield.
The memory shield is included in the Bracket Kit, spare part number N53566-001.
2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the
slot at an angle until it is seated (2).
Memory modules 47
2. Press down on the module until the side retention clips snap into place (3).
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-7 Solid-state drive descriptions and part numbers
2 TB, PCIe-4×4, ZTurbo, TLC M52027-001
1 TB, PCIe-4×4, TLC M16560-001
1 TB, PCIe-4×4, SED, TLC N23415-001
512 GB, PCIe-4×4, TLC M17436-001
512 GB, PCIe-4×4, SED, TLC M52031-001
512 GB, PCIe-4×4 N04490-001
256 GB, PCIe-4×4, SED, TLC N35225-001
256 GB, PCIe-4×4 N45477-001
Solid-state drive shield (included in the Bracket Kit) N53566-001
Before removing the solid-state drive, follow these steps:
Remove the solid-state drive:
1. Remove the solid-state drive shield.
The solid-state drive shield is included in the Bracket Kit, spare part number N53566-001.
2. Thoroughly clean the thermal material from the surfaces of the solid-state drive and the solid-state
drive shield each time the solid-state drive shield is removed. Replacement thermal material
is included with the solid-state drive shield spare part kit. The following illustration shows the
replacement thermal material locations.
A thermal pad is used on the solid-state drive (1) and on the solid-state drive shield area (2) that
services it.
Solid-state drive 49
3. Remove the Phillips M2.0 × 2.5 screw (1), and then pull the drive away from the socket to remove it (2).
To install a solid-state drive, reverse the removal procedures.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
RTC battery
To remove the RTC battery, use this procedure and illustration.
Table 5-8 RTC battery description and part number
RTC battery (includes cable and double-sided adhesive) N15765-001
Before removing the RTC battery, follow these steps:
3. Remove the battery (see Battery on page 41).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the computer (The RTC battery is attached with double-sided
adhesive.)
3. Remove the RTC battery.
To install the RTC battery, reverse this procedure.
Fingerprint reader
To remove the fingerprint reader, use this procedure and illustration.
Table 5-9 Fingerprint reader description and part number
Fingerprint reader N08532-001
NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or
fingerprint reader cable. The fingerprint reader bracket is included in the Bracket Kit, spare part
number N53566-001. The fingerprint reader cable is included in the Cable Kit, spare part number
N09040-001.
Before removing the fingerprint reader, follow these steps:
4. Remove the right speaker (see Speakers on page 45).
Remove the fingerprint reader:
1. Remove the Phillips M2.0 × 2.5 broad head screw (1) that secures the fingerprint reader and bracket
to the computer.
Fingerprint reader 51
2. Remove the fingerprint reader bracket (2).
The fingerprint reader bracket is included in the Bracket Kit, spare part number N53566-001.
3. Disconnect the cable from the ZIF connector on the fingerprint reader (3).
4. Detach the fingerprint reader cable (4) from the computer. The fingerprint reader cable is attached
with double-sided adhesive.
5. Remove the fingerprint reader (5) and cable.
To install the fingerprint reader, reverse this procedure.
NFC module
To remove the NFC module, use this procedure and illustration.
Table 5-10 NFC module description and part number
NFC module M08706-001
NOTE: The NFC module spare part kit does not include the NFC module cable. The NFC module
cable is included in the Cable Kit, spare part number N09040-001.
Before removing the NFC module, follow these steps:
Remove the NFC module:
1. Disconnect the cable from the ZIF connector on the NFC module (1).
2. Detach the NFC module (2) from the computer. The NFC module is attached with double-sided
adhesive.
To install the NFC module, reverse this procedure.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 5-11 Touchpad descriptions and part numbers
Touchpad with NFC module antenna N15436-001
Touchpad without NFC module antenna N09033-001
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is included in the Cable Kit, spare
part number N09040-001.
Before removing the touchpad, follow these steps:
Remove the touchpad:
1. Disconnect the NFC cable from the reverse ZIF connector on the NFC module (1).
2. Disconnect the touchpad cable from the ZIF connector on the system board (2).
3. Remove the seven Phillips M2.0 × 3.0 screws (3) that secure the touchpad bracket to the computer.
Touchpad 53
4. Remove the touchpad from the computer (4).
To install the touchpad, reverse this procedure.
Card reader
To remove the card reader, use this procedure and illustration.
Table 5-12 Card reader description and part number
Card reader N02323-001
NOTE: The card reader spare part kit does not include the card reader cable. The card reader cable
is included in the Cable Kit, spare part number N09040-001.
Before removing the card reader, follow these steps:
Remove the card reader:
1. Disconnect the cable that secures the card reader board to the system board (1), and remove it (2).
2. Remove the three Phillips M.2.0 x 2.0 screws (3) that secure the card reader to the computer, and
then lift out the card reader (4).
To install the card reader, reverse this procedure.
Audio jack
To remove the audio jack, use this procedure and illustration.
Table 5-13 Audio jack description and part number
Audio jack (included in the Cable Kit) N09040-001
Before removing the audio jack, follow these steps:
Remove the audio jack:
1. Disconnect the audio jack cable from the ZIF connector (1) on the system board.
2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the audio jack to the computer.
Audio jack 55
3. Remove the audio jack (3) from the computer.
To install the audio jack, reverse this procedure.
Connector board
To remove the connector board, use this procedure and illustration.
Table 5-14 Connector board description and part number
Connector board (includes USB port and SIM card slot) N09042-001
NOTE: The connector board spare part kit does not include the connector board cable. The
connector board cable is included in the Cable Kit, spare part number N09040-001.
Before removing the connector board, follow these steps:
4. Remove the audio jack (see Audio jack on page 55).
5. Remove the connector board cable (see Connector board on page 56).
Remove the connector board:
1. Remove the three Phillips M2.0 × 2.5 screws (1) that secure the cable retainer and I/O bracket to the
computer.
2. Remove the cable retainer (2) and I/O bracket (3) from the computer.
The cable retainer and I/O bracket are included in the Bracket Kit, spare part number N53566-001.
3. Remove the SIM card blank insert (1) from the SIM card card slot.
4. Remove the connector board (2) from the computer.
To install the connector board, reverse this procedure.
Fan
To remove the fan, use this procedure and illustration.
Table 5-15 Fan description and part numbers
Fan for use on computer models equipped with a 28 W processor N09036-001
Fan for use on computer models equipped with a 15 W processor N09035-001
Before removing the fan, follow these steps:
Remove the fan assembly:
1. Disconnect the fan cable (1) from the system board.
Fan 57
2. Release the webcam cable and WWAN module antenna cables from the retention clips (2) that are
built into the fan.
3. Loosen the three Phillips captive screws (3) that secure the fan to the computer.
4. Remove the fan (4) from the computer.
To install the fan, reverse this procedure.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-16 Heat sink descriptions and part numbers
Heat sink for use with models with a 28 W processor N07345-001
Heat sink for use with models with a 15 W processor N07344-001
Before removing the heat sink, follow these steps:
4. Remove the fan (see Fan on page 57).
Remove the heat sink:
1. In the order indicated on the heat sink, loosen the four Phillips captive screws (1) that secure the
heat sink to the system board.
2. Remove the heat sink from the system board (2).
3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits. The following illustration shows the replacement
thermal material locations.
Thermal paste is used on the system board processor (1) and on the heat sink area (2) that service
it.
To install the heat sink, reverse this procedure.
System board
To remove the system board, use these procedures and illustrations.
System board 59
Table 5-17 System board descriptions and part numbers
System board (includes integrated processor)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Before removing the system board, follow these steps:
4. Remove the fan (see Fan on page 57).
When you replace the system board, be sure to remove the following components from the defective
system board and install them on the replacement system board:
● WWAN module (see WWAN module on page 42).
● WLAN module (see WLAN module on page 44).
● Memory modules (see Memory modules on page 46).
● Solid-state drive (see Solid-state drive on page 48).
● Heat sink (see Heat sink on page 58).
● RTC battery (see RTC battery on page 50).
Remove the system board:
1. Disconnect the connector board cable from the ZIF connector on the system board (1).
2. Disconnect the webcam cable (2) from the system board.
4. Disconnect the display panel cable (4) from the system board.
5. Release the display panel cable from the retention clips (5) that are built into the computer.
6. Carefully disconnect the WLAN module antenna cables (6) from the WLAN module.
7. Release the WLAN module antenna cables from the retention clips (7) that are built into the
computer.
8. Disconnect the following cables from the system board:
● Speaker cables (8)
● Keyboard ZIF cable (9)
● Card reader ZIF cable (10)
● Touchpad ZIF cable (11)
● Backlight ZIF cable (12)
● NFC module ZIF cable (13)
● RTC battery cable (14)
● Fingerprint reader ZIF cable (15)
System board 61
9. Remove the following screws that secure the system board and I/O bracket to the computer:
● Two Phillips M2.0 × 2.5 broad head screws (1)
● Three Phillips M2.0 × 4.5 screws (2)
● One Phillips M2.0 × 4.4 screw (3)
● Four Phillips M2.0 × 4.5 screws (4)
10. Remove the system board I/O bracket (5).
The system board I/O bracket is included in the Bracket Kit, spare part number N53566-001.
11. Lift the left side of the system board (1) until it rests at an angle.
12. Slide the system board (2) up and to the left at an angle to remove it.
The install the system board, reverse this procedure.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Table 5-18 Display assembly description and part numbers
Display assembly, WQXGA, models without WWAN (entire assembly) N50660-001
Before removing the display panel, follow these steps:
Remove the display assembly:
1. Disconnect the webcam cable (1) from the system board.
3. Release the webcam cable and WWAN module antenna cables from the retention clips (3) that are
built into the fan.
4. Disconnect the display panel cable (1) from the system board.
5. Carefully disconnect the WLAN module antenna cables from the WLAN module (2).
6. Release the display panel cable from the retention clips (3) that are built into the computer.
Display assembly 63
7. Release the WLAN module antenna cables from the retention clips (4) that are built into the
computer.
8. Remove the six Phillips M2.5 × 4.9 screws that secure the display assembly to the computer.
9. Swing the display hinges (1) up and back as far as they will go.
10. Open the display assembly (2) as far as it will open.
11. Separate the computer (3) from the display assembly.
12. To replace the display bezel or the internal display assembly subcomponents:
a. Flex the bottom inside edge (1) of the bezel to release it from the display back cover.
b. Flex the left (2) and right inside edges of the bezel to release it.
c. Flex the top inside edge (3) of the bezel to release it.
d. Remove the bezel (4) from the display back cover.
The bezel is available using the following spare part numbers:
● N09021-001: For use on displays with infrared
● N09024-001: For use on displays with infrared and ACS
● N09023-001: For use on displays with a microphone
● N09022-001: For use on displays with RGB
● N09025-001: For use on displays with RGB and ACS
Display assembly 65
13. To remove the display panel:
a. The display panel is secured to the display back cover with tape that is installed under the left
(1) and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape
(2). While turning the tweezers, wrap the tape around the tweezers as you continue to pull the
tape out (3) from behind the display panel. You must pull the tape multiple times before it is
completely removed.
b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display back cover.
c. Release the adhesive support strip (2) that secures the display panel cable to the back of the
display panel.
d. Release the retention bar (3) that secures the display panel cable to the back of the display
panel.
e. Disconnect the display panel cable (4) from the display panel.
f. Remove the display panel.
The LCD Support Kit is available using spare part number N19298-001.
The display panel is available using the following spare part numbers:
● N22325-001: WUXGA, nontouch; typical brightness: 250 nits
● N22326-001: WUXGA, nontouch; typical brightness: 250 nits
● N22327-001: WUXGA, touch; typical brightness: 250 nits
● N22328-001: WUXGA, nontouch, privacy; typical brightness: 1000 nits
● N50660-001: WQXGA, nontouch, privacy; typical brightness: 500 nits
14. To remove the hinge cover:
a. Remove the Phillips M1.3 × 2.5 screw (1) that secures the hinge cover to the display back cover.
b. Slide the hinge cover (2) to the right as far as it will go.
c. Swing the top edge of the hinge cover (3) up and forward, and then remove it (4) from the
display back cover.
The hinge cover is available in the Hinge Kit as spare part number N50659-001.
Display assembly 67
15. To remove the display panel cable:
a. Release the display panel cable from the retention clips (1) that are built into the left hinge area.
b. Remove the display panel cable (2).
The display panel cable is included in the Display Cable Kit, spare part number N55374-001.
16. To remove the hinges:
a. Remove the six Phillips M2.5 × 10.5 screws (1) that secure the hinges to the display back cover.
b. Remove the hinges (2).
The hinges are available using spare part number N50659-001.
17. To remove the display transfer board cable:
a. Disconnect the display transfer board cable (1) from the display transfer board.
b. Release the display transfer board cable from the right hinge area (2).
c. Remove the display transfer board cable (3).
The display transfer board cable is included in the Panel Cable Kit, spare part number
N09039-001.
18. To remove the display transfer board:
a. Disconnect the transfer board cable from the ZIF connector on the transfer board (1).
b. Disconnect the webcam cable from the ZIF connector on the transfer board (2).
Display assembly 69
c. Disconnect the microphone module cable from the ZIF connector on the transfer board (3).
d. Detach the display transfer board (4) from the display back cover. The display transfer board is
attached to the display back cover with double-sided adhesive.
The display transfer board is available using the following spare part numbers:
● N08541-001: For use on computers with a display assembly with an IR camera.
● N08542-001: For use on computers with a display assembly with an RGB camera.
19. To remove the webcam module cable:
a. Disconnect the webcam cable from the ZIF connector (1) on the transfer board.
b. Disconnect the webcam cable from the ZIF connector (2) on the webcam module.
c. Detach the webcam module cable (3) from the display back cover. The webcam module cable
is attached to the display back cover with double-sided adhesive.
The webcam module cable is included in the Panel Cable Kit, spare part number N09039-001.
20. To remove the webcam module:
■ Detach the webcam module from the display back cover. The webcam module is attached to
the display back cover with double-sided adhesive.
The webcam module is available using spare part numbers N09061-001 (infrared) and
N09060-001 (RGB).
21. To remove the microphone module cable:
a. Disconnect the microphone module cable from the ZIF connector (1) on the transfer board.
b. Disconnect the microphone module cable from the ZIF connector (2) on the microphone
module.
c. Detach the microphone module cable (3) from the display back cover. The microphone module
cable is attached to the display back cover with double-sided adhesive.
The microphone module cable is included in the Panel Cable Kit, spare part number
N09039-001.
Display assembly 71
22. To remove the microphone module:
■ Detach the microphone module from the display back cover. The microphone module is
attached to the display back cover with double-sided adhesive.
The microphone module is available using spare part number N15440-001.
To reassemble and replace the display assembly. reverse this procedure.
Keyboard with top cover

The top cover with keyboard remains after removing all other spare parts from the computer. In this
section, the first table provides the main spare part number for the top cover with keyboards. The
second table provides the country codes.
Table 5-19 Top cover with keyboard descriptions and part numbers
Top cover with keyboard, backlit N45442-xxx
Top cover with keyboard, backlit privacy N45443-xxx
Top cover with keyboard, not backlit N45444-xxx
Table 5-20 Spare part country codes
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
Belgium -A41 Israel -BB1 Slovenia -BA1
Brazil -201 Italy -061 South Korea -AD1
Bulgaria -261 Japan -291 Spain -071
Czech Republic and -FL1 Kazakhstan -DF1 Sweden and Finland -B71
Slovakia
Denmark, Finland, and -DH1 Latin America -161 Switzerland -BG1

Norway
France -051 The Netherlands -B31 Taiwan -AB1
French Canada -DB1 Northern Africa -FP1 Thailand -281
Germany -041 Norway -091 Turkey -141
Greece -151 Portugal -131 Turkey-F -541
Hungary -211 Romania -271 Ukraine -BD1
Iceland -DD1 Russia -251 United Kingdom -031
India -D61 Saudi Arabia -171 United States -001
Keyboard with top cover 73

6 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB
flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 75 to
restore your computer before you obtain and use the HP recovery discs. Using a recent backup can
return your machine to a working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
74 Chapter 6 Backing up, restoring, and recovering

HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 75.
Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 75.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the
factory. On select products, you can create recovery media on a bootable USB flash drive using the HP
Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products
only) on page 74.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
■ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 75 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
Creating a system restore 75

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot
order, which is the order of devices listed in BIOS for startup information. You can select an optical drive
or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume
up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the
on-screen instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
76 Chapter 6 Backing up, restoring, and recovering

7 Computer Setup (BIOS), TPM, and HP Sure
Start
HP provides several tools to help set up and protect your computer.
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer
Setup includes settings for types of devices installed, the startup sequence of the computer, and
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer
from operating properly.
To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to
enter Computer Setup.
Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter,
or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit,
and then select Yes.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.
NOTE: Restoring defaults will not change the hard drive mode.
Computer Setup (BIOS), TPM, and HP Sure Start 77

1. Start Computer Setup. See Using Computer Setup on page 77.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Updating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
If you are already in Windows, you can access BIOS version information (also known as ROM date and
System BIOS) by pressing fn+esc (select products only). Or you can use Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes
and Exit, and then select Yes.
To check for later BIOS versions, see Preparing for a BIOS update on page 78.
Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the download
and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
78 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon (select products only) in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You might need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps.
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
Downloading a BIOS update 79

TPM BIOS settings (select products only)
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must
ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and
approvals or licenses must be obtained if applicable. For any compliance issues arising from your
operation or usage of TPM that violates the previously mentioned requirement, you shall bear all the
liabilities wholly and solely. HP will not be responsible for any related liabilities.
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that monitors the computer's
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
80 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 82.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant:
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics.
Using HP PC Hardware Diagnostics 81

3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu:
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
82 Chapter 8 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 84.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
Installing HP PC Hardware Diagnostics Windows 83

a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 84.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software

(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.
NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application. To disable fast boot:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Boot Options.
3. Clear Fast Boot.
4. Select Save Changes and Exit, and then select Yes.
1. From the Start menu, open the HP System Information Application or enter fn+esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:

2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings

(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) 85
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage (such as a hard drive or USB flash drive) to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics runs previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

9 Specifications
This chapter provides specifications for your computer system.
Computer specifications
This section provides specifications for your computer. When you travel with your computer, the
computer dimensions and weights, as well as input power ratings and operating specifications, provide
helpful information.
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Width 315.6 mm 12.4 in
Depth 224.1 mm 8.8 in
Height (front to back) 19.2 mm 0.8 in
Weight 1.2 kg 2.6 lb
Input power
Operating voltage and current 19.5 V DC @ 2.31 A – 45 W
19.5 V DC @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Display specifications
This section provides specifications for your display.
Specifications 87
Table 9-2 Display specifications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 1920 × 1200 (WUXGA)
2560 × 1600 (WQXGA)
Surface treatment Antiglare
Brightness 1000 nits
400 nits
250 nits
Viewing angle UWVA
Backlight WLED
Display panel interface eDP
Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps
Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps
Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Total logical sectors 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is
less. Actual drive specifications might differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
88 Chapter 9 Specifications
10 Statement of memory volatility
For general information regarding nonvolatile memory in HP business computers, and to restore
nonvolatile memory that can contain personal data after the system has been turned off and the hard
drive has been removed, use these instructions.
HP business computer products that use Intel®-based or AMD®-based system boards contain volatile
DDR memory. The amount of nonvolatile memory present in the system depends upon the system
configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents
as originally shipped from HP, with the following assumptions:
● No subsequent modifications were made to the system.
● No applications, features, or functionality were added to or installed on the system.
Following system shutdown and removal of all power sources from an HP business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and also
remains in nonvolatile memory. Use the following steps to remove personal data from the computer,
including the nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps

Use these instructions to restore nonvolatile memory.
1. Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring
or reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.
a. Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, type the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The
computer restarts.
c. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
displayed at the bottom of the screen.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then
select Yes to restore security level defaults. The computer restarts.
e. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
Statement of memory volatility 89

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities
menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then
make the selection to return to the prior menu.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check
box for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at
the warning message. The computer restarts.
i. During the restart, press esc while the "Press the ESC key for Startup Menu" message is
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and
exit, and then select Shutdown.
k. Restart the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or
both, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint
Sensor. Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command
option steps:
NOTE: If you clear data using Secure Erase, you cannot recover it.
b. Select the Security menu and scroll down to the esc menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear,
and then follow the on-screen instructions to continue.
– or –
Clear the contents of the drive using the following Disk Sanitizer commands steps:
i. Turn on or restart the computer, and then quickly press esc.
ii. Select the Security menu and scroll down to the Utilities menu.
iii. Select Hard Drive Utilities.
90 Chapter 10 Statement of memory volatility

iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to
clear, and then follow the on-screen instructions to continue.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the
computer into an AC outlet before starting.
Nonvolatile memory usage

Use this table to troubleshoot nonvolatile memory usage.
Table 10-1 Troubleshooting steps for nonvolatile memory usage
Description Volatility description Storage user data How to erase
Primary storage device, holds the Non-volatile, 8-256 GB of Yes1 Follow instructions below
OS, applications, and application eMMC or NVMe SSD storage, under “Erase the Primary
settings removable Storage Device”
System memory (RAM), holds Volatile, SODIMM socket. Yes Unplug unit from power
transient data during system Removable (4 GB/8 GB/16 GB)
operation
Permanent system BIOS settings Non-volatile; 16 KB; stored No2 Follow instructions below
under “Clearing BIOS
Settings”
System boot ROM (BIOS) Non-volatile memory, 128 Mbit No Download the latest BIOS
(16 MB) socketed, removable for your model from the
HP website and follow the
instructions to flash the BIOS
that are on the website
RTC (CMOS) RAM Volatile memory, 256 bytes No Unplug unit from main power,
located in AMD embedded remove top cover and press
System on Chip (SoC) Clear CMOS button
Keyboard/mouse (ROM) Non-volatile, 2 KB embedded in Yes N/A

the super I/O controller (SIO2)
Keyboard/mouse (RAM) Volatile, 256 bytes embedded in No Unplug unit from main power
the super I/O controller (SIO2)
LOM EEPROM Non-volatile, 2 MB embedded in No N/A

LAN controller
Trusted Platform Module (TPM) Non-volatile; 51 KB ROM for No3 Follow instructions below
firmware and 38 KB system under “Clearing TPM”
parametric data
1 Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and
settings for connections. However, the administrator can configure the system to allow users to store data locally.
2 Only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup
password.
3 The Trusted Platform Module may contain encrypted passwords or certificates generated from user or administrator input.
Questions and answers

Use this section to answer your questions about nonvolatile memory.
Nonvolatile memory usage 91

1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: The restore defaults feature does not securely erase any information on your hard
drive. See question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and
answer 7 for information about resetting the keys.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It replaces the older BIOS
architecture but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded.
BIOS provides a secure runtime environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS
also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS
works to initialize the computer’s hardware before loading and executing the OS; the runtime
environment allows the loading and execution of software programs from storage devices to
provide more functionality, such as advanced hardware diagnostics (with the ability to display more
detailed system information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by
the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where is the UEFI BIOS located?
The UEFI BIOS is located on a flash memory chip. You must use a utility to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial
number, data width, speed and timing, voltage, and thermal information. This information is written
by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the
memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM
when the memory module is not installed in a computer. Various third-party tools are available to
read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
92 Chapter 10 Statement of memory volatility

6. How can the BIOS security be reset to factory defaults and erase the data?
IMPORTANT: Resetting results in the loss of information.
These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information
about resetting the keys.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you
enabled Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear
the keys. You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot
access procedure that you used to create the Custom Secure Boot Keys, but select to clear or
delete all Secure Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys,
and then follow the on-screen instructions to continue.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors
your computer's BIOS for attacks or corruption.
If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe
state, without user intervention. Those select computer models ship with HP Sure Start configured and
enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start
default configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support.
Using HP Sure Start (select products only) 93

11 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC
to 120 V AC, or from 220 V AC to 240 V AC.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of
125 V AC or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
94 Chapter 11 Power cord set requirements

Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file
number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V AC) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.
7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with
UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm²
conductor size, with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 95

12 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges,

and rechargeable batteries. For more information about recycling programs, see the HP website at
http://www.hp.com/recycle.
96 Chapter 12 Recycling
Index
A spare part number 56 display assembly

cable, spare part numbers 26 removal 62
AC adapter
cables subcomponents 22
spare part numbers 25
spare part numbers 24 display back cover
adapter
camera 9 illustrated 22
identifying 9 spare part numbers 22
ambient light and color sensor,
camera light, identifying 9 display bezel
identifying 9
camera privacy cover, illustrated 22
audio jack
identifying 9 removal 65
illustrated 22
caps lock light, identifying 12 spare part numbers 22, 65
removal 55
card reader display components 8
spare part number 22, 55
illustrated 20 display panel
audio-out (headphone)/audio-in
removal 54 illustrated 22
(microphone) combo jack,
spare part number 20, 54 product description 1, 2
identifying 7
card reader cable removal 66
audio, product description 3
illustrated 20, 24 spare part numbers 22, 67
spare part number 20, 24 display panel cable
B
caring for your computer 34 illustrated 22
backup, creating 74 cautions removal 68
backups 74 electrostatic discharge 30, 31 spare part number 22, 68
battery cleaning your computer 34 display transfer board
illustrated 22 caring for wood veneer 36 illustrated 22
removal 41 disinfecting 35 removal 69
spare part numbers 22, 41 HP Easy Clean 34 spare part numbers 22, 70
battery light 8 removing dirt and debris 34 display transfer board cable
BIOS components illustrated 22
determining version 78 bottom 15 removal 69
downloading an update 78, 79 display 8 spare part number 22, 69
updating 78 keyboard area 10 dock, spare part numbers 26
Bluetooth label 16 left side 7
boot order rear 15 E
changing using the f9 right side 6
electrostatic discharge (ESD) 30,
prompt 79 Computer Setup
31
boot order, changing 76 navigating and selecting 77
preventing damage 30-32
bottom cover restoring factory settings 77
eMMC
illustrated 22 starting 77
product description 2
removal 39 computer specifications 87
esc key, identifying 14
spare part numbers 22, 39 connector board
Bracket Kit, spare part removal 56 F
number 26 spare part number 56
buttons connector board cable fan
left touchpad 11 illustrated 21, 24 illustrated 21
power 13, 14 spare part number 21, 24 removal 57
right touchpad 11 connector, power 8 spare part numbers 21, 57
fingerprint reader
C D illustrated 20
removal 51
cable retainer display
spare part number 20
removal 56 specifications 87
Index 97
spare part numbers 51 I M
fingerprint reader bracket
I/O bracket magnetic pen attachment area,
illustrated 20
illustrated 21 identifying 6
removal 51
removal 56, 62 memory
spare part number 21, 56, 62 nonvolatile 89
fingerprint reader cable
illustrated parts catalog 19 volatile 89
illustrated 20, 24
integrated numeric keypad, memory module
identifying 15 illustrated 21
fingerprint reader, identifying 13
internal microphones, product description 2
fn key, identifying 14
identifying 9 spare part numbers 21
fn lock light, identifying 12
memory module shield
J illustrated 21
G
removal 46
jacks
grounding methods 30-32 spare part number 21, 46
audio-out (headphone)/audio-in
guidelines memory modules
(microphone) combo 7
packaging 30, 36 removal 46
transporting 30, 36 spare part numbers 46
K
workstation 30 microphone
keyboard product description 3
H product description 4 microphone module
keyboard, spare part number 26 illustrated 22
hard drive
keypad removal 72
specifications 87
integrated numeric 15 spare part number 22, 72
HDMI port, identifying 7
keys microphone module cable
heat sink
esc 14 illustrated 22
illustrated 21
fn 14 removal 71
removal 58
num lk 14 spare part number 22, 71
spare part numbers 21, 58
Windows 14 microphone mute light,
hinge
illustrated 22 identifying 12
L model name 1
removal 68
spare part number 22, 68 labels mouse, spare part numbers 26
hinge cover Bluetooth 16 mute light, identifying 12
illustrated 22 regulatory 16
serial number 16 N
removal 67
spare part number 22, 67 service 16 nano SIM card, inserting 18
HP PC Hardware Diagnostics UEFI wireless certification 16 Near Field Communications (NFC)
downloading 84 WLAN 16 tapping area and antenna,
failure ID code 83 left side components 7 identifying 11
HP Hotkey Support lights NFC module
software 84 AC adapter and battery 8 illustrated 20
starting 83, 84 battery 8 removal 52
using 83 camera 9 spare part number 20, 52
HP PC Hardware Diagnostics caps lock 12 NFC module cable
Windows fn lock 12 illustrated 20, 24
accessing 81, 82 microphone mute 12 spare part number 20, 24
downloading 82 num lk 12 nonvolatile memory 89
failure ID code 81 power 12 num lk light 12
installing 83 privacy key 12 num lk light, identifying 12
using 81 lights, mute 12
HP Recovery media lights, num lk 12 O
recovery 75 low blue light mode 8
operating system, product
HP Sure Recover 76
description 5
HP Sure Start 89, 93
hub, spare part numbers 26
98 Index
optical drive, spare part product name 1 solid-state drive
number 26 product name and number, illustrated 21
computer 16 removal 48
P spare part numbers 21, 48
R specifications 88
packaging guidelines 30, 36
solid-state drive shield
pen, magnetic attachment area 6 recovery 74
illustrated 21
Plastics Kit, spare part discs 75
removal 49
number 27 media 75
spare part number 21, 48, 49
pointing device, product USB flash drive 75
spare part country codes 72
description 4 recovery media 74
speaker
ports creating using HP Cloud
removal 45
HDMI 7 Recovery Download Tool 74
product description 3 creating using Windows
speakers
USB SuperSpeed 6 tools 74
illustrated 20
USB SuperSpeed port with HP regulatory information
Sleep and Charge 7 regulatory label 16
speakers, identifying 15
USB Type-C power connector wireless certification labels 16
special keys, using 13
and Thunderbolt port with Remote HP PC Hardware
specifications
HP Sleep and Charge 8 Diagnostics UEFI settings
computer 87
power button, identifying 13, 14 customizing 86
display 87
power connector using 85
hard drive 87
identifying USB Type-C 8 removal and replacement
solid-state drive 88
power cord procedures 39
static electricity 30, 31
requirements for all removing personal data from
storage
countries 94 volatile system memory 89
requirements for specific restoring 74
support information 37
countries and regions 94 restoring and recovery
Sure Start
set requirements 94 methods 75
using 80
spare part numbers 27, 28 right side components 6
system board
power lights 12 RTC battery
illustrated 20
power requirements, product illustrated 20
removal 59
description 4 spare part number 20
privacy key light 12
S system memory, removing
processor
personal data from volatile 89
Screw Kit, spare part number 26 system restore 75
product description
security cable slot, identifying 6 system restore point, creating 74
audio 3
security, product description 4
display panel 1, 2
sensors, product description 4 T
eMMC 2
serial number, computer 16
keyboard 4 top cover with keyboard
service labels, locating 16
memory module 2 illustrated 20
serviceability, product
microphone 3 spare part numbers 20, 72
description 5
operating system 5 touchpad
setup utility
pointing device 4 illustrated 20, 21
navigating and selecting 77
ports 3 removal 53
restoring factory settings 77
power requirements 4 settings 10
SIM card slot, identifying 6
processors 1 spare part numbers 20, 21, 53
SIM card, correct size 17
product name 1 touchpad buttons
SIM card, inserting 17
security 4 identifying 11
slots
sensors 4 touchpad cable
security cable 6
serviceability 5 illustrated 20, 24
SIM card 6
storage 3 spare part number 20, 24
smart card 8
video 3 touchpad zone, identifying 11
smart card slot, identifying 8
wireless 3 TPM settings 80
Index 99
transporting guidelines 30, 36 removal 42
traveling with the computer 16 spare part numbers 21, 42
U
USB SuperSpeed port with HP
Sleep and Charge,
identifying 7
USB SuperSpeed port,
identifying 6
USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge, identifying 8
V
vents, identifying 15, 16
video, product description 3
W
webcam module
illustrated 22
removal 71
webcam module cable
illustrated 22
removal 70
Windows
backup 74
recovery media 74
system restore point 74
Windows key, identifying 14
Windows tools, using 74
wireless antennas, identifying 9
wireless certification label 16
wireless, product description 3
WLAN antenna
illustrated 22
WLAN antennas, identifying 9
WLAN device 16
WLAN label 16
WLAN module
illustrated 21
removal 44
workstation guidelines 30
WWAN antenna
illustrated 22
WWAN antennas, identifying 9
WWAN module
illustrated 21
100 Index

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Maintenance and Service Guide

First Edition: March 2023 To access the latest user guides, go to

3 Illustrated parts catalog ..............................................................................................................................................................................................................19

4 Removal and replacement procedures preliminary requirements.............................................................................................................30

5 Removal and replacement procedures for authorized service provider parts................................................................................. 39

6 Backing up, restoring, and recovering...............................................................................................................................................................................74

7 Computer Setup (BIOS), TPM, and HP Sure Start......................................................................................................................................................77

8 Using HP PC Hardware Diagnostics ...................................................................................................................................................................................81

10 Statement of memory volatility...........................................................................................................................................................................................89

11 Power cord set requirements.................................................................................................................................................................................................94

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Product Name HP EliteBook 840 14 inch G10 Notebook PC

LED, 45% CG, 5 MP camera; typical brightness: 250 nits

LED, 45% CG, 5 MP camera, WWAN; typical brightness: 250 nits

LED, 45% CG, WWAN; typical brightness: 250 nits

LED, 45% CG, WWAN; typical brightness: 250 nits

eMMC On-board embedded MultiMedia Controller (eMMC v5.0)

2 Chapter 1 Product description

Primary storage M.2 2280, PCIe, NVMe, solid-state drive

Support for the following configurations:

● 2 TB, Peripheral Component Interconnect Express (PCIe)-4×4, Non-Volatile Memory

● 1 TB, PCIe-4×4, TLC

● 1 TB, PCIe-4×4, self-encrypted (SED), OPAL2, TLC

● 512 GB, PCIe-4×4, TLC

● 512 GB, PCIe-4×4, SED, OPAL2, TLC

● 256 GB, PCIe-4×4, SED, OPAL2, TLC

Audio and video Audio brand: BANG and OLUFSEN

Camera (select products only)

5 MP, wide field-of-view (WFOV), fixed, infrared (IR)

5 MP, WFOV, fixed

Wireless Wireless Local Area Network (WLAN) module

Intel AX211 Wi-Fi® 6e + Bluetooth® 5.3

Intel AX211 Wi-Fi 6E + Bluetooth 5.3 vPro®

Wireless Wide Area Network (WWAN) module (select products only)

Intel 5000 5G WWAN module

Audio-out (headphone)/Audio-in (microphone) combo jack

HDMI 2.0 port

SIM card slot (select products only)

USB 3.1 Gen 1 ports (2)

USB 3.1 Type-C® ports (2)

Keyboard/pointing Keyboard (spill resistant)

Microsoft precision touchpad default

Firmware PTP with filter driver

Taps enabled as default

Power Battery (polymer, HP Long Life)

HP Fast Charge Technology

65 W, nPFC, USB-C, slim, straight barrel, 1.8 m (6.0 ft)

C5, 1.0 m (3.3 ft), conventional with sticker

C5, 1.0 m (3.3 ft), premium with sticker

Security Active SmartCard

Kensington Nano Security Lock

Privacy camera shutter door

Sensors Adaptive color sensor (ACS)

Ambient light sensor (ALS)

Hall sensor (integrated)

4 Chapter 1 Product description

Operating system Windows® 11 Pro

Windows 11 Pro Education

Windows 11 Home - HP recommends Windows 11 Pro for Business