QUALITY CONSCIOUSNESS PROCESSES AND HABITS

SELF ASSESSMENT 3

NAME: Anmol deep singh DATE: 20/11/2022

MAJOR: BSIT 104
Q1 Summarize each Philosophy of the Foundations of Performance Excellence contributed by
Deming, Juran, and Crosby. Which quality philosophy do you personally feel more
comfortable with? Why?
ANS 1 W Edward Deming,
1920 – 1930 Deming, one of the management gurus and a statistician worked for western
electrics during its revolutionary era of statistical quality control development.
During World war as a part of national defense effort, he taught quality control courses.
After the war, he was invites by Japan to teach his approach in quality control, where he
discussed the quality approaches and concepts with 21 top executives who collectively
represented the 80 percent of the country’s capita.
In 1970’s after theta quality of Japanese products surpassed the western world but still
Deming was unknown in the western world.
1980’s NBC broadcasted a documentary called “if Japan can why can’t we” after this every top
corporate executive get to know about w Edward Deming and he was invited by Ford to
revolutionize their approaches in quality.
Demings chain reaction

1 Improve quality
2 Cost decrease because of less rework, fewer mistakes, fewer delays and snags, and better use
of time and materials
3 Productivity improves
4 Capture the market with better quality and lower price
5 Stay in business
6 Provide jobs and more jobs
His chain reaction is interconnected process where all six process is interconnected with each
other. However there have been a greater acceptance of the concept of deming, when thh
wuqlaity improves, th cost of findings errors, mistakes and snags reduce cause a product witg
better quality have less errors. Afterthat, boosting the productivity by cost cutting and it let you
reward your employee rather than cutting their money off. In the end these steps helps the
business to stay in market and provide more jobs.
He summarized the philosophy into 4 points
1 appreciation of the system – a group of elements that function as a unit or as a node In the
network. According tot the Deming the system must a have a goal and theh system should be
followed by the everybody in the organization. If there is a mistake in the system, one should
not blame each other because since it is a system its cause is the actions of every member that
is interconnected in the system, not an individual.
2 understanding the process variation – there are a lot of sources that can cause variation in
the system, quality strength thickness and productivity can vary the structure of the product
3 theory of knowledge - personal ideas and experience cannot be validated, the decision of the
management should be based on facts data and analysis to get a proper output.
4 psychology is study of human mind and behavior. the interactions of managers with staff
members, as well as the factors that influence behavior. No boss can control
without comprehending these elements and implementing them into important judgments.
Demings 14 point of managements he supported for what are known as the 14 Principles of
Management. These management-related principles when put into practice can revolutionize a
whole company.
Joseph M Juran ( fitness for use)
1920’s He joined western electric during its pioneering days in the development of statistical
method of quality
1950 after Deming he taught quality principle to Japanese
1951 wrote a book for quality control handbook
He sees quality in two level
1 the goal of the whole firm should be high product quality
2 the goal as a individual department should be calibre of output .
Juran divided the quality into four parts
1 Quality of design
2 Quality of conformance

3 Availability

4 Field Service

Juran’s Quality Trilogy

1. Quality
2. . 2. Quality Control
3. 3. Quality Improvement

According to Juran, different levels of employees speak different languages, such as top
management who speak in terms of money, workers who speak in terms of things, and
middle management who must speak both
Philip B Crosby

was vice president for quality at international telephone telegraph

after leaving itt, Philip Crosby associate in 1979 to develop and offer training problems

wrote first book “quality is free” which sold one million copies

Philip Crosby’s approach to quality was behavioral not statistical, In order to change business culture
and mindset, Jhe placed more weight on work and organizational processes than statistical data

Crosby’s Absolutes of Quality Management .

1 quality is not elegance but meeting the standards to fit in

2 there is no such thing as quality, there for functional issue can cause problem.

3 the economics of quality do not exits

4 the cost of quality is the sole performance measurement

5 zero defect is solely performance standard

Q 2. What is Six Sigma? How Six Sigma differs from other quality framework? Why is this effective in
increasing the revenue and decreasing the variations in a business?

Six sigma

Six Sigma came from a statistical measure that equates to 3.4 or fewer errors or defects per million
opportunities. Six sigma is a framework which solely focus on identifying and elimination the main cause
of mistake or error. Motorola being the first company to use six sigma method of evaluating products
and services. Then the process was credited to late bill smith, a reliability engineer of Motorola
The difference between the six sigma and other framework is that , the main focus of six sigma is making
tiny changes but essential modification to the process and system. The methodology by six sigma is
DMAIC, which stands for define, measure, analyze, improvement and control. DMAIC is essential to
define the problem correctly and well defined problem will give the best and right result, thus more
success and customer satisfaction

When we compare it other frameworks, their methodologies are not that perfect to be
implemented for quality performance. If we compare it to its similar framework , the lean six
sigma, lean six sigma is an evidence based and data driven methodology. Lean examines the
system to eliminate waste and decrease cycle time
Firstly , talking about the variation in business. one of the largest problem businesses are facing
is that variance in their businesses in order to control the variance it is important to be one step
ahead to make sure that you are one step ahead it is very crucial to decrease the variation
beacsuse its is one of the the most effective way to lower product fault and increase product
quality and once the variation is decreased, it will to lower production cost and less faults and
errors so that the business can generate more revenue form their product by saving the funds
from detection of errors and snags in their products
Award Program Organization Quality Approach Foundation of Quality
Standards
Baldrige Award National Institute of encourages and helps Leadership\
Standards and businesses Strategic Planning –
Technology, a division attempting to grow Customer Focus –\
of the US Department and endure Measurement,
of Commerce. Analysis, and
excellence in
Knowledge
performance
Management
Workforce Focus
\Operations Focus –
Results –
Deming Prize Union of Japanese meet the prescribed in recognition and
Scientist and Engineers standard. appreciation of W.
(JUSE) Achieve distinctive Edwards Deming’s
performance achievements in
statistical quality
control and his
friendship with the
Japanese people
European Excellence the European to increase awareness Excellent results with
Award Foundation for Quality throughout the respect to
Management (EFQM) European Community, Performance,
in partnership with the and business in Customers, People, and
European Commission particular, of the Society are achieved
and the European growing importance of through Leadership
Organization for quality to their driving Policy and
 Quality competitiveness in the Strategy, that is,
increasingly global delivered through
market and to their People, Partnerships
standards of life and Resources, and
Processes.
The award process is
similar to Deming Prize
and Baldrige Award.
Quality Awards in China Association for geared toward China’ Malcolm Baldrige
China Quality (CAQ) unique business National Quality Award
environment-
especially in improving
business credibility,
brand-building
strategy, and
sustainable
development
ISO 9000:2000 The American National Product and service Achieve, maintain, and
Standards Institute conformity for seek to continuously
(ANSI) with the guaranteeing equity in improve product
endorsement and the marketplace and quality in relationship
cooperation of the concentrates on fixing to requirements.
American Society, quality system Improve the quality of
problems and product operations to
and service continually meet
nonconformities customers’ and
stakeholders’ stated
and implied needs. .
Provide confidence to
internal management
and other employees
that quality
requirements are being
fulfilled and that
improvement is taking
place. Provide
confidence that quality
system requirements
are fulfilled.
Philippine Quality e National Action sets a standard of Total Quality
Award Program Agenda for Productivity excellence to help Management (TQM)
(NAAP) Filipino organizations
achieve world-class
performance and
serves as a "template"
for competitiveness