Raglan Road Lawsuit
Raglan Road Lawsuit
Raglan Road Lawsuit
CASE NO:
JEFFREY J. PICCOLO as Personal
Representative of the estate of KANOKPORN
TANGSUAN, Deceased,
Plaintiff,
VS.
Defendants.
/
COMPLAINT
estate of KANOKPORN TANGSUAN, Deceased, and hereby sues the Defendants, GREAT
IRISH PUBS FLORIDA, Inc., a Florida corporation d/b/a RAGLAN ROAD IRISH PUB AND
RESTAURANT and WALT DISNEY PARKS AND RESORTS U.S., Inc., a Florida corporation
1. This is an action for damages which exceeds the sum of Fifty Thousand Dollars
($50,000.00) and is being brought pursuant to the Florida Wrongful Death Act, Florida Statutes
§768.16 —
§768.26.
KANOKPORN TANGSUAN.
Case No.:
Complaint
KANOKPORN TANGSUAN")
4. At all times material hereto, JEFFREY J. PICCOLO was and is a resident of the
5. At all times material hereto, GREAT IRISH PUBS FLORIDA, Inc., d/b/a
RAGLAN ROAD IRISH PUB AND RESTAURANT (hereinafter "RAGLAN ROAD"), was and
is a Florida corporation duly organized and existing under the laws of the State of Florida with a
6. At all times material hereto, Defendant, RAGLAN ROAD, was and is conducting
substantial business in the State of Florida and specifically, Orange County, Florida.
7. At all times material hereto, Defendant WALT DISNEY PARKS AND RESORTS
U.S., INC. d/b/a DISNEY SPRINGS, (hereinafter "DISNEY") was and is a Florida corporation
duly organized and existing under the laws of the State of Florida with a principal place of business
8. At all times material hereto, Defendant, DISNEY, was and is conducting substantial
9. Upon information and belief, Defendant, DISNEY, was the owner and/or beneficial
owner, and in possession, custody and control of the premises located at 1486 Buena Vista Drive,
Orlando, Orange County, Florida 32830 known and marketed to the public as "Disney Springs."
2
Case No.:
Complaint
10. Disney Springs is an outdoor dining, shopping and entertainment complex located
11. Upon information and belief, DISNEY had control over the menu of food offered,
the hiring and/or training of the wait staff, and the policies and procedures as it pertains to food
12. Upon information and belief, DISNEY and/or RAGLAN ROAD were responsible
for the serving of food containing allergens to KANOKPORN TANGSUAN at RAGLAN ROAD.
13. DISNEY advertises and represents to the public that food allergies and/or the
accommodation of persons with food allergies is a top priority at its parks and resorts, including
DISNEY SPRINGS and that patrons/guests may consult with a chef or special diets trained Cast
Member before placing an order, and at all times material, Plaintiff relied upon these
PARKS AND RESORTS U.S., INC., and at all times material, Plaintiff relied upon these
15. RAGLAN ROAD advertises and represents to the public that food allergies and/or
the accommodation of persons with food allergies is a top priority and that patrons/guests may
consult with a chef or special diets trained Cast Member before placing an order, and at all times
3
Case No.:
Complaint
16. At all times material, KANOKPORN TANGSUAN was highly allergic to dairy
and nuts.
17. Venue is proper in Orange County Circuit Court because the facts giving rise to
spouse, JEFFREY PICCOLO and JEFFREY PICCOLO's mother, Jackie Piccolo, entered
ROAD in DISNEY SPRINGS because they believed that DISNEY would have proper safeguards
to protect patrons such as KANOKPORN TANGSUAN from food allergens. This belief was
20. At all times material, KANOKPORN TANGSUAN was a medical doctor at NYU
Langone in New York and knew she had a severe allergy to dairy and nuts.
21. On October 5, 2023, KANOKPORN TANGSUAN and her family were seated at
RAGLAN ROAD restaurant in DISNEY SPRINGS. When the waiter came to the table,
KANOKPORN TANGSUAN and her husband, JEFFREY PICCOLO, advised the waiter that she
about various items on the menu to confirm whether they had allergens in them or not.
4
Case No.:
Complaint
23. KANOKPORN TANGSUAN's waiter went to ask the chef whether certain foods
could be made allergen free and then he returned to KANOKPORN TANGSUAN's table and
confirmed that they could. He also guaranteed KANOKPORN TANGSUAN and JEFFREY
PICCOLO that RAGLAN ROAD would prepare allergen free food for KANOKPORN
TANGSUAN.
24. To be absolutely sure that allergen free food would be served, KANOKPORN
TANGSUAN and JEFFREY PICCOLO questioned the waiter several more times to confirm the
food KANOKPORN TANGSUAN was ordering was allergen free. The waiter unequivocally
25. KANOKPORN TANGSUAN ordered the following items from the menu based on
the waiter's guarantee that these food items would be allergen free: "Sure I'm Frittered (V),
"Scallop Forest", "This Shepherd Went Vegan (V)", and "Onion Rings".
26. When the waiter returned with KANOKPORN TANGSUAN's food, some of the
items did not have allergen free flags in them and KANOKPORN TANGSUAN and JEFFREY
PICCOLO once again questioned the waiter who, once again, guaranteed the food being delivered
27. KANOKPORN TANGSUAN and her family consumed their meals at RAGLAN
ROAD and at approximately 8:00 p.m., KANOKPORN TANGSUAN and Jackie Piccolo decided
to go shopping at DISNEY SPRINGS while JEFFREY PICCOLO returned to their room with their
leftover food.
5
Case No.:
Complaint
28. KANOKPORN TANGSUAN and Jackie separated to shop at different stores for a
short while and at approximately 8:45 p.m., KANOKPORN TANGSUAN entered Planet
Hollywood while suffering from a severe acute allergic reaction to the food served at RAGLAN
ROAD.
30. 911 was called at approximately 8:46 p.m., and the dispatcher was advised by the
911 caller that KANOKPORN TANGSUAN was suffering from a severe allergic reaction and had
meet back up with her, but KANOKPORN TANGSUAN did not answer.
32. Jackie Piccolo returned to the hotel to meet JEFFREY PICCOLO and during that
time, Jackie Piccolo called KANOKPORN TANGSUAN again. This time, a person answered
33. JEFFREY PICCOLO and Jackie Piccolo frantically rushed to the hospital where
34. JEFFREY PICCOLO and Jackie Piccolo were put into a small room and were left
35. JEFFREY PICCOLO was later informed that his beloved wife, KANOKPORN
TANGSUAN's cause of death was as a result of anaphylaxis due to elevated levels of dairy and
COUNT I
NEGLIGENCE AGAINST GREAT IRISH PUBS FLORIDA, INC., A FLORIDA
CORPORATION D/B/A RAGLAN ROAD IRISH PUB AND RESTAURANT
37. Plaintiff adopts and re-alleges paragraphs one (1) through thirty-six (36) and all of
38. Defendant, RAGLAN ROAD, owed a duty of care to its invitees/guests to ensure
that food that was designated as allergen free and/or food that was requested to be prepared allergen
free, was in fact free from allergens that would cause death or serious physical harm to guests with
food allergies, such as KANOKPORN TANGSUAN, after being advised that she had a severe
39. KANOKPORN TANGSUAN and JEFFREY PICCOLO relied upon the RAGLAN
ROAD's employees, agents, apparent agents, servants, waiters and/or staff s guarantee that the
40. At all times, RAGLAN ROAD is liable for the negligence of its employee cast-
members, waiters, waitresses, chefs, managers, agents and/or apparent agents including, but not
limited to, the employee cast-members, waiters, waitresses, chefs, and/or managers serving
41. Notwithstanding the duties owed, RAGLAN ROAD, breached its duties to
42. As a direct and proximate result of the negligence of Defendant, RAGLAN ROAD,
43. As a direct and proximate result of the negligence of Defendant, RAGLAN ROAD,
the estate of KANOKPORN TANGSUAN, and her survivor, JEFFREY PICCOLO, have incurred
all the damages provided by Florida Wrongful Death Act, §768.21, Florida Statutes. The survivor
of the estate of KANOKPORN TANGSUAN is JEFFREY PICCOLO, her spouse. The damages
8
Case No.:
Complaint
d. funeral expenses;
f. medical expenses;
g. loss of income.
GREAT IRISH PUBS FLORIDA, Inc., a Florida corporation d/b/a RAGLAN ROAD IRISH PUB
AND RESTAURANT, in excess of $50,000.00 plus costs, post-judgment interest, and further
COUNT II
NEGLIGENCE AGAINST WALT DISNEY PARKS AND RESORTS U.S., INC., A
FLORIDA CORPORATION D/B/A DISNEY SPRINGS
44. Plaintiff adopts and re-alleges paragraphs one (1) through thirty-six (36) and all of
45. Upon information and belief, Defendant, DISNEY, was the owner and/or beneficial
owner, and in possession, custody and control of the premises located at 1486 Buena Vista Drive,
Orlando, Orange County, Florida 32830 known and marketed to the public as "Disney Springs".
46. Upon information and belief, DISNEY had control and/or right of control over the
menu of food offered, the hiring and/or training of the wait staff, and the policies and procedures
47. KANOKPORN TANGSUAN and JEFFREY PICCOLO relied upon the DISNEY
and/or RAGLAN ROAD's employees, agents, apparent agents, servants, waiters and/or staff s
guarantee that the food served to KANOKPORN TANGSUAN at RAGLAN ROAD was allergen
free.
48. Defendant, DISNEY, owed a duty of care to its invitees/guests to ensure that food,
that was designated as allergen free and/or food that was requested to be prepared allergen free,
was in fact free from allergens that would cause death or serious physical harm to guests with food
49. At all times, DISNEY is liable for the negligence of its employee cast-members,
waiters, waitresses, chefs, managers, agents, and/or apparent agents at RAGLAN ROAD
including, but not limited to, the employee cast-members, waiters, waitresses, chefs, and/or
50. Notwithstanding the duties owed, DISNEY, breached its duties to KANOKPORN
10
Case No.:
Complaint
52. As a direct and proximate result of the negligence of Defendant, DISNEY, the
estate of KANOKPORN TANGSUAN, and her survivor, JEFFREY PICCOLO, have incurred all
the damages provided by Florida Wrongful Death Act, §768.21, Florida Statutes. The survivor of
the estate of KANOKPORN TANGSUAN is JEFFREY PICCOLO, her spouse. The damages
d. funeral expenses;
f. medical expenses;
g. loss of income.
11
Case No.:
Complaint
WALT DISNEY PARKS AND RESORTS U.S., Inc., a Florida corporation d/b/a DISNEY
SPRINGS, in excess of $50,000.00 plus costs, post-judgment interest, and further demands trial
COUNT III
NEGLIGENCE CLAIM FOR AGENCY AGAINST WALT DISNEY PARKS AND
RESORTS U.S., INC., A FLORIDA CORPORATION D/B/A DISNEY SPRINGS
53. Plaintiff adopts and re-alleges paragraphs one (1) through forty-three (43) and all
54. Defendant, DISNEY controlled the actions and/or had the right to control the
a. By controlling or having the right to control the menu of food items served
at RAGLAN ROAD;
12
Case No.:
Complaint
55. At all times material hereto, Defendant DISNEY, by and through its agents,
servants, and/or employees, owed a duty to KANOKPORN TANGSUAN, to serve her food that
did not contain allergens, as she and her husband requested multiple times.
56. Notwithstanding the duty undertaken, Defendant, DISNEY, by and through its
agents working at RAGLAN ROAD located in DISNEY SPRINGS, did or failed to do one or
58. As a direct and proximate result of the negligence of Defendant, DISNEY, the
estate of KANOKPORN TANGSUAN, and her survivor, JEFFREY PICCOLO, have incurred all
the damages provided by Florida Wrongful Death Act, §768.21, Florida Statutes. The survivor of
the estate of KANOKPORN TANGSUAN is JEFFREY PICCOLO, her spouse. The damages
d. funeral expenses;
f. medical expenses;
g. loss of income.
WALT DISNEY PARKS AND RESORTS U.S., Inc., a Florida corporation d/b/a DISNEY
SPRINGS, in excess of $50,000.00 plus costs, post-judgment interest, and further demands trial
COUNT IV
NEGLIGENCE CLAIM FOR APPARENT AGENCY AGAINST WALT
DISNEY PARKS AND RESORTS U.S. INC., A FLORIDA
CORPORATION D/B/A DISNEY SPRINGS
59. Plaintiff adopts and re-alleges paragraphs one (1) through thirty-six (36) and thirty-
seven (37) through forty-three (43) and all of their subparts as if fully set forth herein.
60. At all times material, Defendant DISNEY had a duty independently, and by and
through its apparent agents to provide food without allergens to KANOKPORN TANGSUAN, as
61. Defendant DISNEY is at all times vicariously liable for the negligent acts of its
apparent agents, including by not limited to Defendant RAGLAN ROAD' s employees, waiters,
waitresses, chefs, managers, workers, and/or cast-members acting within the course and scope of
62. At all material times, Defendant DISNEY acknowledged and represented that
RAGLAN ROAD's employees, waiters, waitresses, chefs, managers, workers, and/or cast-
their website regarding their commitment to providing allergen free food and/or accommodating
patrons/customers with allergen free food at all of DISNEY's properties, including DISNEY
15
Case No.:
Complaint
workers, and/or cast-members served food on or about the premises exclusively owned,
TANGSUAN and JEFFREY PICCOLO to believe that the Defendant RAGLAN ROAD's
employees, waiters, waitresses, chefs, managers, workers, and/or cast-members were an apparent
SPRINGS/RAGLAN ROAD and chose to eat at RAGLAN ROAD in DISNEY SPRINGS based
representations of Defendant DISNEY such that the Defendant DISNEY created the appearance
of an apparent agency relationship with the Defendant RAGLAN ROAD and its employees,
apparent agents working at RAGLAN ROAD located in DISNEY SPRINGS, did or failed to do
70. As a direct and proximate result of the negligence of the apparent agents of
Defendant, DISNEY, including but not limited to, employees, waiters, waitresses, chefs,
17
Case No.:
Complaint
19