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    Cambridge IGCSE: Travel & Tourism 0471/22

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    chayma meliti
    The document contains four figures to accompany questions for a Travel and Tourism exam. Figure 1.1 shows the results of a customer satisfaction survey conducted by a ski resort, rating customer satisfaction on value for money, image and brand, availability of ski passes, and quality of environment. Figure 2.1 defines different types of tourists and notes they can be categorized based on places visited or visit purpose. Figure 3.1 shows an unlabeled pie chart. Figure 4.1 presents a SWOT analysis of Greek tourism, listing strengths, weaknesses, opportunities, and threats.

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    Cambridge IGCSE: Travel & Tourism 0471/22

    Uploaded by

    chayma meliti
    84 views4 pages
    The document contains four figures to accompany questions for a Travel and Tourism exam. Figure 1.1 shows the results of a customer satisfaction survey conducted by a ski resort, rating customer satisfaction on value for money, image and brand, availability of ski passes, and quality of environment. Figure 2.1 defines different types of tourists and notes they can be categorized based on places visited or visit purpose. Figure 3.1 shows an unlabeled pie chart. Figure 4.1 presents a SWOT analysis of Greek tourism, listing strengths, weaknesses, opportunities, and threats.

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    0471_s22_in_22

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    The document contains four figures to accompany questions for a Travel and Tourism exam. Figure 1.1 shows the results of a customer satisfaction survey conducted by a ski resort, rating customer satisfaction on value for money, image and brand, availability of ski passes, and quality of environment. Figure 2.1 defines different types of tourists and notes they can be categorized based on places visited or visit purpose. Figure 3.1 shows an unlabeled pie chart. Figure 4.1 presents a SWOT analysis of Greek tourism, listing strengths, weaknesses, opportunities, and threats.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    84 views4 pages

    Cambridge IGCSE: Travel & Tourism 0471/22

    Uploaded by

    chayma meliti
    The document contains four figures to accompany questions for a Travel and Tourism exam. Figure 1.1 shows the results of a customer satisfaction survey conducted by a ski resort, rating customer satisfaction on value for money, image and brand, availability of ski passes, and quality of environment. Figure 2.1 defines different types of tourists and notes they can be categorized based on places visited or visit purpose. Figure 3.1 shows an unlabeled pie chart. Figure 4.1 presents a SWOT analysis of Greek tourism, listing strengths, weaknesses, opportunities, and threats.

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    You are on page 1of 4

    Cambridge IGCSE™

    TRAVEL & TOURISM 0471/22


    Paper 2 Alternative to Coursework May/June 2022

    INSERT 2 hours 30 minutes

    INFORMATION
    *1307730373-I*

    ● This insert contains all the figures referred to in the questions.


    ● You may annotate this insert and use the blank spaces for planning. Do not write your answers on the
    insert.

    This document has 4 pages. Any blank pages are indicated.

    DC (CE/CGW) 213621/2
    © UCLES 2022 [Turn over
    2

    Fig. 1.1 for Question 1

    Ski resorts in eastern Europe have seen limited growth in recent years despite improvements to the
    resorts and facility upgrades.

    A market survey on customer satisfaction was carried out by a ski resort which asked customers to
    rate the resort on a scale of 0 to 3; with 3 being very satisfied and 0 being unsatisfied. The results
    were as follows:

    2.5

    1.5

    0.5

    0
    Value for Image and Availability of Quality of
    money brand ski passes environment

    Customer satisfaction category

    Fig. 1.1

    Fig. 2.1 for Question 2

    Tourist types
    A tourist is a visitor staying at least 24 hours
    in the destination visited for a purpose
    classified as either recreation, leisure, sport,
    visits to family, friends or relatives, health or
    business reasons.
    There are many different types of tourist which
    make up the tourist industry. Not all tourists are
    the same, they come from different regions,
    they can be from different age groups and have
    different incomes and wants and needs.
    Tourists can be divided into different categories.
    This can be on the basis of which types of places
    they like to visit or the purpose of their visit.

    Fig. 2.1

    © UCLES 2022 0471/22/INSERT/M/J/22


    3

    Fig. 3.1 for Question 3

    Fig. 3.1

    Fig. 4.1 for Question 4

    SWOT Analysis of Greek Tourism

    1. Lots of natural and cultural attractions/resources


    2. Increase in demand for tourism
    3. Increased awareness of environmental impact of tourism
    4. Seasonality of Greek tourism
    5. Good air transport infrastructure in Greece
    6. Lack of quality standards
    7. Infrastructure is being developed
    8. Political unrest, war and terrorism

    Fig. 4.1

    © UCLES 2022 0471/22/INSERT/M/J/22


    4

    BLANK PAGE

    The boundaries and names shown, the designations used and the presentation of material on any maps contained in this question paper/insert do not imply
    official endorsement or acceptance by Cambridge Assessment International Education concerning the legal status of any country, territory, or area or any of its
    authorities, or of the delimitation of its frontiers or boundaries.

    Permission to reproduce items where third-party owned material protected by copyright is included has been sought and cleared where possible. Every
    reasonable effort has been made by the publisher (UCLES) to trace copyright holders, but if any items requiring clearance have unwittingly been included, the
    publisher will be pleased to make amends at the earliest possible opportunity.

    To avoid the issue of disclosure of answer-related information to candidates, all copyright acknowledgements are reproduced online in the Cambridge
    Assessment International Education Copyright Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download
    at www.cambridgeinternational.org after the live examination series.

    Cambridge Assessment International Education is part of Cambridge Assessment. Cambridge Assessment is the brand name of the University of Cambridge
    Local Examinations Syndicate (UCLES), which is a department of the University of Cambridge.

    © UCLES 2022 0471/22/INSERT/M/J/22

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