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Portia Hines

Ardmore, Oklahoma, 73401


813-392-8312
Portia.hines89@gmail.com

Objective:
Dedicated and customer-focused professional seeking a challenging Customer Service
Representative position where I can utilize my exceptional communication skills and
problem-solving abilities to deliver outstanding service and enhance customer
satisfaction.

Work Experience:

Customer Service/Virtual Security


Envera Systems - Remote
December 2022 to Present
• Provided customer service
• Kept community info and regulations up to date by entering data into multiple
company systems.
• Made outgoing calls to current residents.
• Verified credentials of visitors and residents of current communities.
• Reported community and system issues.

Walmart personal shopper


Walmart - Princeton, TX
February 2022 to December 2022
• Shopped customers' orders.
• Provided store customer service.
• Set up new shipment displays.
• Kept track of store inventory.
• Loaded customers' orders to personal vehicles.

Warehouse Worker
Amazon - Stone Mountain, GA
April 2021 to January 2022
• Sorted, and handled all warehouse packages for delivery.
• Built and organized pallets and packaging in the ship dock.
• Assured all packages were sent out to the proper stations.

Warehouse Associate
MoonXCosmetics LLC - Tucker, GA
December 2020 to April 2021
• Handmade natural skin care products.
• Labeled all products correctly.
• Packaged and shipped customers' orders.

Inventory Specialist
Amazon Flex - Hoboken, NJ
December 2019 to November 2020
• Updated system inventory and data based on shipments.
• Kept track of and Informed associates on current work progress.
• Found replacement items for customer orders, based on inventory.
• Sent out orders to delivery drivers based on schedules and dates.
• Emailed and chatted with supervisors on order progress and updates.

Shift Supervisor
Party City Corporation - Jersey City, NJ
March 2019 to February 2020
• Took in new freight, and set up store displays.
• Handled bank deposits & paperwork at the end of shifts.
• Opened the store and tended to cashiers' requests.
• Handled all store transactions, and created orders for customers from in-store
and online.
• Helped maintain the appearance of the store at all times.

Warehouse Associate
Jacmel Jewelry - Secaucus, NJ
June 2018 to February 2019
• Fulfilled customer orders for shipping.
• Set up and packed jewelry displays and cases for companies.

Freight Supervisor
Dollar Tree - Tampa, FL
October 2016 to May 2018
• Scheduled and took in new inventory.
• Prepared new freight and set up store displays.
• Handled all customer transactions.

Sales Associate
ALDI - Tampa, FL
December 2014 to August 2017
• Set up new displays and daily shipped inventory in-store.
• Informed customers on weekly special buy items, and all store sales.
• Handled customer sales and returns, and maintained the stores' appearance on the
daily.

Sales Associate
Dollar Tree - Belleville, NJ
May 2014 to November 2014
• Took in shipments and set up displays.
• Provided customer service.
• Informed customers on weekly deals.
• Handled all customer transactions.

Sales Associate
Dollar General - North Arlington, NJ
January 2014 to June 2014
• Greeted and offered customer assistance with store products and offers.
• Handled all store transactions and returns.
• Took all customer calls.
• Set up new inventory and all displays.

Customer Service Associate


buy buy BABY - Brandon, FL
September 2012 to January 2014
• Helped customers with any questions or concerns about products in-store or
online.
• Handled customer transactions and returns.
• Handled all inbound and outbound calls.
• Handled all store orders.

Stocker
Ross Dress For Less - Brandon, FL
October 2011 to September 2012
• Set up new merchandise and prepped displays.
• Kept track of products going in and out of store.
• Fixed price changes for new and old merchandise.
• Took in trucks with new inventory.

Education:
High school diploma

Skills:
Excellent communication skills, both verbal and written.
Strong interpersonal abilities and customer service orientation.
Proficient in Microsoft Office Suite and CRM software.
Ability to multitask and prioritize tasks effectively.
Problem-solving skills and attention to detail.

Certifications and Licenses:


TABC Certified

References:
Available upon request.

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