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User’s Manual for Clients

CSC eServe

Copyright © November 7, 2023, by


CSC Integrated Records Management Office – Information and
Communications Technology Office

CSC eServe Client’s Manual Page i


TABLE OF CONTENTS

LIST OF FIGURES............................................................................................. iii

I. What is CSC eServe?................................................................................. 1

A. DEFINITION ........................................................................................... 1

B. VERSION HISTORY ................................................................................. 1

C. CSC SERVICES AVAILABLE ON CSC eServe ............................................. 3

II. How to request/apply for a CSC service online?...................................... 3

A. REGISTER/SIGN-UP/LOGIN ................................................................... 4

B. SELECT THE SPECIFIC RECORD/DOCUMENT REQUESTED...................... 5

III. How to manage and monitor your application/request? ..................... 9

IV. How to settle payment? ..................................................................... 11

V. OTHER SERVICES FROM THE MAIN MENU ............................................. 16

CSC eServe Client’s Manual Page ii


LIST OF FIGURES
Figure 1: CSC ESERVE WIDGET ........................................................................... 1
Figure 2: Login Page ........................................................................................... 4
Figure 3: Sign-up Page........................................................................................ 4
Figure 4: How to Log-in ...................................................................................... 5
Figure 5: Select Service Page .............................................................................. 5
Figure 6: Application Form ................................................................................. 7
Figure 7: Filing Of Pleadings ............................................................................... 8
Figure 8: Summary Details of the Request ......................................................... 8
Figure 9: Applications/Requests List .................................................................. 9
Figure 10: Manage Applications ......................................................................... 9
Figure 11: Action Buttons for Managing Applications/Requests ...................... 10
Figure 12: Application Timeline........................................................................ 10
Figure 13: “Payment” Button ........................................................................... 11
Figure 14: Payment Details .............................................................................. 11
Figure 15: Payment via Landbank LinkBiz E-Payment Portal ............................ 12
Figure 16: LinkBiz Portal Payment Summary and OTP ...................................... 13
Figure 17: Successful Payment ......................................................................... 14
Figure 18: Sample e-OR.................................................................................... 14
Figure 19: Timeline update: “For confirmation of receipt” .............................. 15
Figure 20: The Timeline updates (from 1st to final update) ............................. 15
Figure 21: Other Options ................................................................................. 16

CSC eServe Client’s Manual Page iii


I. What is CSC eServe?

A. DEFINITION

The CSC eServe formerly known as Online Registration, Appointment and


Scheduling System (ORAS) is a web-based/online portal that allows our clients
to conveniently and securely request/apply for any of the CSC services that
are listed in the next page (item I.C). It also has an appointment scheduling if
our clients want to take the Pen and Paper Test (Professional and
Subprofessional) in selected regions when these become available. It also
serves as a monitoring and reporting tool on the services rendered by all
process owners to your clients, which can be used for decision-making and
strategic advancement on CSC services/processes.

The CSC eServe widget could be found on the CSC official website
(https://csc.gov.ph)

FIGURE 1: CSC ESERVE WIDGET

B. VERSION HISTORY

We developed ORAS v1.0 to observe the minimum health protocols due to


COVID-19 pandemic so that our clients may be able to book their
appointments and reservations for CSC services online at their convenience.
However, it required the physical appearance of the client for a photo shoot,
submission of requirements and payment.

Although the first version helped ensure social distancing by managing the
volume of clients present at the CSC vicinity and provided them with less

CSC eServe Client’s Manual Page 1


waiting time, we needed a more COVID19-responsive system. Thus, CSC
eServe was enhanced and is now on its sixth version.

Here are the added features from the latest to the previous versions:

Version 6.0
• Additional functionalities for the processing of the filing of pleadings

Version 5.0
• Online payment facility using Landbank’s Linkbiz E-Payment Portal

Version 4.0
• Enhancements of security features

Version 3.0
• Inclusion of estimated application timeframe in the email notification
sent to clients
• Alert notification for existing and pending applications

Version 2.0
• Online filing of requests and submission of requirements
• Updating of application
• Cancelling of application
• Application timeline
• Delivery options for the requested document via mail or pickup
• Payment/fund transfer to any branch of the Land Bank of the
Philippines (LBP).

Version 1.0
• Client registration
• Appointment scheduling

CSC eServe Client’s Manual Page 2


C. CSC SERVICES AVAILABLE ON CSC eServe

Currently, CSC eServe processes the following service requests:

Records from the Integrated Records Management Office (IRMO):

1. Career Service (Professional and Subprofessional) Eligibility;


2. Civil Service Eligibility granted under Special Laws and CSC Issuance;
3. Other civil service eligibility resulting from examinations conducted by or
in collaboration with other government institutions (e.g. Bar and Board
Examinations under RA 1080, Career Executive Service Examination,
Foreign Service Officer Examination, Meat Inspection and Safety
Examination, Philippine Board Examination for Teachers, Police Officer
Examination, Penology Officer Examination);
4. CSC Issuance (e.g., Memorandum Circulars, Resolutions, Decisions);
5. Statement of Assets, Liabilities and Net Worth (SALN) from CY 2010 to CY
2020); and
6. Employee Record [e.g. Appointment Paper/Personal Data Sheet (PDS) of
those who were assigned in agencies under the jurisdiction of the National
Capital Region (NCR) and Regional Office No. 4 (Southern Tagalog) from CY
1980 to CY 1989, Service Card of those who were assigned in various
government agencies from CY 1930 to CY 1989, and Statement of Service
Record of former Civil Service Commission employees].

Records from the Office for Legal Affairs (OLA):

1. Clearance of No Pending Administrative Case


2. Case record filed before the CSC; and
3. e-Filing, filing of pleadings

II. How to request/apply for a CSC service online?

You may request/apply for a CSC service by simply following these three (3) easy
steps:

A. For new client registrant, register/sign-up at https://services.csc.gov.ph then


login to your account. Those who had previous transactions with CSC using
CSC eServe need not register again. They shall start at the next step after
logging in to their account;

CSC eServe Client’s Manual Page 3


B. Select the specific record/document requested, then supply all the necessary
information; and
C. Confirm the service application.

A. REGISTER/SIGN-UP/LOGIN

1. On your web browser, proceed to


https://services.csc.gov.ph. The Login page
(Fig. 2) will be displayed.

2. Click the Sign up button.

3. Fill out the form displayed as shown in Fig.


3. Make sure to supply all the required
fields.

4. Then click the Register button.

5. Finally, validate/confirm your registration


through the email sent to you.

FIGURE 2: LOGIN PAGE

FIGURE 3: SIGN-UP PAGE

CSC eServe Client’s Manual Page 4


After signing up, you may now log in to your
account:

1. Enter your registered email and


password.

2. Then, click the Login button.

3. If you forgot your password, click the


Forgot button.

FIGURE 4: HOW TO LOG-IN

B. SELECT THE SPECIFIC RECORD/DOCUMENT REQUESTED

FIGURE 5: SELECT SERVICE PAGE

CSC eServe Client’s Manual Page 5


Select Service/Transaction Applied for and the Location

1. To your left is the Menu panel. By default, Services menu is selected


2-3. Select the region. Also, select the location where you want to apply/request
for the service. As of this moment, CSC eServe is available at the CSC Central
Office, Regional Office 3 and Regional Office 7 only. Location details will be
displayed at the bottom.

4. Select the type of service that you are applying/requesting for by choosing
from the Service Application drop-down list. Notice that a description of the
document is displayed below the dropdown box. Also, you may check the fee for
your request by clicking the Click here to see schedule of fees button.

5. Click Next to proceed.

Accomplish the Application Form

The required information to be filled-up by the client varies depending upon the
selected service/transaction.

1. Fill out the required information (those with red asterisk *). Put N/A for those
that are Not Applicable.

2. Please take note of the List of additional requirements, if there is any.

3. Check the box for PWD, if applicable.

4. The system will ask you to attach pertinent documents. Click the Browse
button.

5. Also required is the number of copies of the requested document.

6. At the bottom, choose either “For delivery” or “For pick-up”. For delivery,
charges apply.

7. Click Next button when done.

CSC eServe Client’s Manual Page 6


FIGURE 6: APPLICATION FORM

CSC eServe Client’s Manual Page 7


FIGURE 7: FILING OF PLEADINGS

For the section Filing of pleadings, multiple uploading of related documents is


permitted with the upload size limit of 20mb per document.
CONFIRM THE SERVICE APPLICATION
When done with the application form, summary details of the request will be
displayed, as shown in Fig. 8:

FIGURE 8: SUMMARY DETAILS OF THE REQUEST

CSC eServe Client’s Manual Page 8


1. Click the Confirm button to finalize your application (Fig. 8). Otherwise,
click Go Back and update your details before confirming. After
confirmation, the page will be redirected to the Applications/Requests List,
under the Manage Applications menu as shown in Fig. 9:

FIGURE 9: APPLICATIONS/REQUESTS LIST

2. You may cancel your application/request by simply selecting the Cancel


button.

III. How to manage and monitor your application/request?

In the Main Menu, select Manage Applications. Your Applications/Requests List


will be displayed as shown in Fig. 10 in the previous page.

FIGURE 10: MANAGE APPLICATIONS

CSC eServe Client’s Manual Page 9


Initially, there are four action buttons available for each new application/request.
You will be able to see a legend above the table for the possible icons, depending
on the status of your application, that may appear in the course of processing
your application, as shown in Fig. 11.

FIGURE 11: ACTION BUTTONS FOR MANAGING APPLICATIONS/REQUESTS

1. As mentioned, you may cancel your application, download the


confirmation receipt, update the application form, or view the timeline of
the application/request. When you select the View Timeline button, this
will be displayed:

FIGURE 12: APPLICATION TIMELINE

CSC eServe Client’s Manual Page 10


2. From time to time, you will be notified through email for every update
made by the process owner in your application/request. Update shall also
be reflected in the Application Timeline. If your application/request is
ready for payment, an additional action button will be available, as shown
in Fig. 12.

FIGURE 13: “PAYMENT” BUTTON

IV. How to settle payment?

When your application/request has been verified and is ready for payment, the
“Payment button” will be available.

1. When you click the “Payment” button (in Fig. 13), this will be displayed:

FIGURE 14: PAYMENT DETAILS

CSC eServe Client’s Manual Page 11


Notice that the number of copies/pages reflected in the above Payment
Details was based on your input in the Application Form.

At the moment, the only payment facility available is the LinkBiz portal of
the Land Bank of the Philippines.

2. Click the LinkBiz portal button. You will be redirected to the Land Bank’s
ePayment portal. The summary of the transaction details is displayed as
shown in Fig. 15. Fill out all the required information.

3. Select your digital payment option from the drop-down menu. Aside from
payment via your Land Bank account or other bank account, the LinkBiz
offers a variety of payment options like cash payment (e.g., Bayad Center,
Cebuana Lhuillier, etc.) and eWallet (GCash).

FIGURE 15: PAYMENT VIA LANDBANK LINKBIZ E-PAYMENT PORTAL

4. After entering the required information, click the Submit button.

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5. The payment summary will appear as shown in Fig. 16, with applied
transaction fee (may vary). You will then be required to enter security
details pertaining to your account, then click the Submit button.

FIGURE 16: LINKBIZ PORTAL PAYMENT SUMMARY AND OTP

6. Upon successful payment, you will be redirected back to the CSC eServe
website, and the status of your application will be changed to “Payment
Confirmed, Preparing Documents: Online Payment” (see Fig. 17), which
means that the CSC has received the payment and is now preparing your
request prior to delivery or pickup. Also, you will now be able to generate
and download your e-OR by clicking the “Download Receipt” Icon (see
sample receipt shown in Fig. 18).

CSC eServe Client’s Manual Page 13


FIGURE 17: SUCCESSFUL PAYMENT

FIGURE 18: SAMPLE E-OR

CSC eServe Client’s Manual Page 14


7. After paying online through the Link.biz Portal, the timeline will be updated
as shown in Fig. 19.

FIGURE 19: TIMELINE UPDATE: “FOR CONFIRMATION OF


RECEIPT”

8. Always check your email for notifications or the Application Timeline to


monitor the status of your application/request until the receipt of your
requested document. See Fig. 20 for more updates on the application after
the successful payment.

FIGURE 20: THE TIMELINE UPDATES (FROM 1ST TO


FINAL UPDATE)

CSC eServe Client’s Manual Page 15


V. OTHER SERVICES FROM THE MAIN MENU

The following auxiliary services are available from the main Menu:

FIGURE 21: OTHER OPTIONS

1. PROFILE SETTINGS – Select this if you want to change your personal


information.

2. CHANGE PASSWORD – Select this if you want to change your account


password.

3. DEACTIVATE MY ACCOUNT – Select this if you want to deactivate your CSC


eServe account.

For CSC eServe technical support and maintenance, you may email:
irmo.itd@csc.gov.ph.

November 07, 2023

CSC eServe Client’s Manual Page 16

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