sse.co.

uk

1 of 6 Mon-Fri 8am-8pm Sat 8am-6pm

0345 076 0194
Alexandru Baceanu 0345 704 5038
Pay by debit or credit card using Cardline,
15 Queen street our automated payment service.
Cannock
WS11 1AE
Manage your account online
You can change tariff, see previous bills, make
payments and more at sse.co.uk/my-account
Your gas
account number: 35935637986

Here's your gas bill Your estimated reading

For the period: 01/10/2023 To 01/11/2023

99 77 99 86
Dated: 06/11/2023 You can give us a reading any time at sse.co.uk or
by calling our Meterline on 0345 071 9594.
Why not upgrade to a smart meter? You can see
This bill - estimated how much energy you're using and what it's
£47.05 costing. Plus, they send your meter readings to us
Gas charges
automatically. Find out more at sse.co.uk/smart.
Total charges this bill £47.05
Making things easier for you
We've explained your bill in detail over the page…
We’ve combined your annual summary and bill
into one, so you’ve got everything you need to
Please pay now £47.05 make the best energy choices in one place.

We know that sometimes it's hard to pay bills. If you're finding it difficult to pay,
Ways to pay
please call us.
Why not spread the cost of your bills by Direct
Debit, or pay your bills quickly and securely online
by visiting sse.co.uk/login.
For details of these and other ways to pay, visit
sse.co.uk/ways-to-pay or see the back page.

Could you pay less?

Your Personal Projection Our cheapest similar tariff Our cheapest overall tariff
We estimate your Personal Good news - you're already on our By switching to 1 Year Fix (subject to limited
Projection of costs for the next cheapest Evergreen tariff. We'll let you availability) and paying by Direct Debit, you
12 months will be £301.85, know at least once a year if this could save £29.10 a year.
including VAT and any changes. However, paying by Direct
discounts. For more Debit, you could save £26.63 a year.
information see overleaf.

As we’re now part of the OVO family, we may have cheaper tariff options for you, although some may have eligibility
criteria. To find out more, visit ovoenergy.com or call 0330 303 5063, boostpower.co.uk or call 0330 102 7517, or
sparkenergy.co.uk or call 0345 034 7474.
Please note that switching tariffs may involve changing to different terms Turn over for more information about your
and conditions, so always check first. Prices may increase in future. tariff and the next page for more information
Remember - it might be worth thinking about switching your tariff or supplier. about how much energy you're using.
 2 of 6

About your gas tariff

Use this information to compare your tariff with others available. Estimated cost for you on this tariff
Tariff name Standard Tariff ends on No end date This is based on how much gas you use and is an
Tariff type Evergreen Price guaranteed until Not Applicable estimate of your gas costs for the year ahead.
(A tariff with no end Exit fee (if you end No exit fee applies Your estimated annual usage 4,703.00kWh
date or exit fee) your contract early) Your personal projection £301.85
Payment Method Cash / cheque Discounts and Not Applicable (based on our best estimate of your annual
Unit rate 3.99p per kWh additional charges usage, including VAT and any discounts.) VAT at
Standing charge 31.31p per day Additional products or Not Applicable 5% is included in the above prices. Your prices
services included may increase in future.

Here's your bill explained for the period 27 November 2019 to 24 January 2020

Your charges
The gas you've used - estimated Key contractual terms
Reading Reading Total Ending this contract
last time this time used You may end your contract at any time
without being charged an exit fee, but
Meter: G4K00165901301 you must give us 28 days notice (unless
Gas Unrestricted kWh 9153[E] 9396[E] 243.46. units we agree to a shorter notice period) and
pay us any money you owe us.
Converted to kilowatt hours (kWh) 2,697.17 kWh
Additional Charges
We may charge you for visits, tests or
Your gas charges this period work carried out at your request. Details
of these charges are available on
Your tariff is Standard
request.
Standard energy 2697.17 kWh at 3.8p £102.49
Standing charge 59.days at 29.81p £17.59 Converting to kWh
This is how we convert gas units into
VAT 5.00% £6.00 kilowatt hours (kWh):
(on charges of £120.08)
243.46 metric units used
Total gas charges this period £126.08 x 1.022640 volume correction
= 248.97 corrected units
x 39.0 calorific value
÷ 3.6 to convert to kWh
= 2,697.17 kWh

Your meter point reference

number 3257612406
 3 of 6

Your gas usage

We’ve worked out you’ve used a similar amount of gas this period
compared to the same period last year. This is based on an estimated 0 0
reading for this bill.
kWh kWh
Find out how you can reduce the amount of gas you use with our energy
saving advice at sse.co.uk/beinggreen or call us on 0800 072 7201. Last year This year

How we've worked out your personal projection

Your estimated cost is based on how much energy we expect you to use in the next This information allows you to understand your
twelve months. We’ve included all applicable discounts and VAT at 5%. We use our future energy costs and compare your tariff with
standard variable prices in your projection. These prices could increase in future. others.

How we can help you pay less

Enter your postcode at sse.co.uk and follow the instructions.
You’ll get an estimate and details for each of our tariffs. So it’s easier to pick the Scan this image to
right one for you. download your key
energy data to your
Call 0345 076 0194 and we’ll help you find the best tariff for you. smartphone or tablet.
We're open Mon-Fri 8am-8pm Sat 8am-6pm
This could help you see
if there are better
deals available in the
market.

Independent advice about switching tariff or supplier

For impartial advice on switching supplier contact Citizens Advice. If you use online switching sites, Ofgem has a
www.citizensadvice.org.uk 03454 04 05 06 Confidence Code to ensure consumers receive
accurate, detailed and unbiased price comparisons.
If you'd like to reduce your costs by using less energy, the Energy Saving Trust
www.ofgem.gov.uk
can help you, visit www.energysavingtrust.org.uk

Reference Credit Account Number Amount due

138
208
84003127325 557 4099 £ 126.08
Simona Stan
32
Cashier's stamp and initials Signature Date
SSE0800622838

}`AN¡v%J02]!!!!g~
}`AN¡v%J02]!!!!g~ SSE Electricity Ltd
Collection Account Cash

6332 4590 8504 4115 1760 Cheque

57-40-99 £
Please do not write or mark below this line and do not fold this payment slip

84003127325 V4325574099 000126080 74 X

 4 of 6

Do you need more help?

Contacting us
You can view and manage your account online at sse.co.uk,
alternatively you can call us on 0345 076 0194 (we're open Mon-Fri Gas leak or strong smell of gas?
8am-8pm Sat 8am-6pm). You can also email
customerservice@sse.co.uk, or if you prefer you can write to us at Call 0800 111 999
Customer Service, SSE, PO Box 29977, Glasgow G67 9DW. immediately
Paying for your energy (open 24 hours).
Everyone can have trouble paying for their energy bills now and then.
If you're struggling with your bills, please get in touch as we offer a
range of payment plans to help you. Find out more information at For details of your gas transporter please call us.
sse.co.uk/annual-paying-your-bills.

Priority Service Register If you can't access information on our website or would like a
We know that everyone's needs are different. That's why we have our printed copy of any of our statements or procedures, please
Priority Service Register - to give you more help when you need it write to SSE, PO Box 7506, Perth PH1 3QR.
most. The scheme provides access to a wide range of services We'll arrange for a printed copy to be sent to you.
including bills, statements and letters in an adaptive format (such as
Braille and large print). We also offer additional support, such as
password service, help reading your meter and priority in the event
of power loss. Find out more information at sse.co.uk/annual-psr.

If things go wrong
If we've disappointed you, just follow these steps:
1. Call us on 0345 076 0194 and we'll do our best to help you. We record some calls to help us improve our service.
2. If you're still unhappy after you've spoken with us, contact our Head of Customer Service Team by calling 0345 071 9853 or email
headofcustomerserviceteam@sse.com. You can also use our online complaint form at sse.co.uk or write to The Head of Customer
Service, SSE, PO Box 7506, Perth PH1 3QR. You can find details of our Complaint Handling procedure at sse.co.uk.
3. If six weeks have passed or we have reached 'deadlock', you can choose to contact Ombudsman Services: Energy. They can carry out a
free independent review on your behalf and any decision they make will be binding on us, but not on you. You can call them on
0330 440 1624 or visit www.ombudsman-services.org.

Get help with an energy problem

Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you're struggling to pay for
the energy you use. They're the official source of free and independent energy advice and support. Go to www.citizensadvice.org.uk/energy
or call them on 03454 04 05 06. Calls are charged at your normal rate. You can also get further guidance (called Know Your Rights) at
sse.co.uk/regulatoryinformation.

SSE and Southern Electric are trading names of OVO (S) Gas Limited. The registered office of OVO (S) Gas Limited is 1 Rivergate, Temple Quay,
Bristol, BS1 6ED. Registered in England and Wales number 02716495. VAT registration number 333 5830 10. Tax point date 28 January 2020.

Ways to pay
To make payments, set up a To pay by Credit/Debit card For telephone or internet
monthly direct debit or call us on 0345 704 5038. banking use:
manage your account online, visit sort code: 57-40-99
sse.co.uk bank account number: 99183129
You can pay without charge at any Make cheques payable to Please quote 8504411517 as the
Post Office, Nat West Bank, a Southern Electric and write your reference.
branch of your own bank or account number 8504411517 on
Paypoint. Paypoint and some Post the back. Fill in the payment slip
Offices will only accept and send to:
cash. Southern Electric Payment
Centre, PO Box 13, Havant,
PO9 5JB
 5 of 6

Gas safety information

We want you to be able to use your gas appliances Our gas safety checks will be carried out free of
safely, without having to worry. The guidelines on our charge by a Gas Safe registered engineer and will
website will help and you can find out more information include checks on the safety of gas appliances and
at sse.co.uk/annual-gas-safety other fittings. For a gas appliance, the check includes
examining the effectiveness of any flue, the supply of
Carbon monoxide is a poisonous gas that you can't see,
combustion air, its operating pressure and/or heat
taste or smell. Exposure to carbon monoxide can cause
input to make sure it is operating safely.
long-term damage or be fatal. Symptoms include
headaches, drowsiness, dry throat, nausea and
If you live in rented accommodation, your landlord will
vomiting. If your gas appliance is faulty, or there isn't
be required to arrange an annual gas safety check, for
enough ventilation in the room, carbon monoxide may
further details, visit hse.gov.uk/pubns/indg285.pdf.
be produced. To stay safe, we recommend installing a
carbon monoxide alarm that is marked with the British
If a gas appliance is condemned as unsafe following a
or European safety standards. Remember, this isn't a
safety check or service, the engineer should explain
substitute for proper installation and maintenance of
why and let you know where to get advice about
gas appliances by a Gas Safe registered engineer.
replacing it. If you have any questions or need more
All gas appliances, fittings and related flues should be information, please get in touch with us.
checked and serviced every 12 months for safety and
efficiency. As part of our commitment to customer
service, we provide our customers with a free annual
gas safety check. You'll be eligible if you've not had a
gas safety check in the last 12 months and you're on a
means-tested benefit and:
• You live with others, at least one of whom is under
five years old; or
• You are of pensionable age, disabled or chronically
sick, and either:
• Live alone; or
• Live with others who are all of pensionable age,
disabled or chronically sick, or under 18 years
old.

The costs that make up energy bills

You can see the costs that make up your energy bills at sse.co.uk/bill-costs
 6 of 6

Know your rights in a

changing energy market
Get help with an energy problem Reducing your bills
Contact Citizens Advice if you need help with an energy If you want to pay less without switching
problem – for example with your bills or meters, or if supplier, there are lots of things you can
you're struggling to pay for the energy you use. We're the do to save money.
official source of free and independent energy advice and
support. To find out more, contact:

Go to: citizensadvice.org.uk/energy Simple Energy Advice

(England and Wales)
Or contact the Citizens Advice consumer service:

03454 04 05 06 Citizens Advice simpleenergyadvice.org.uk

Mon to Fri, 9am-5pm consumer service 0800 444 202
Calls are charged at your Second Floor Lines open: Mon to Fri, 8am-8pm
normal rate Fairfax House Sat to Sun, 9am-5pm
Merrion Street Calls are free
Textphone: Leeds LS2 8JU
18001 followed
by 03454 04 05 06
Nest (Wales only)
nestwales.org.uk
0808 808 2244
Lines open: Mon to Fri, 9am-6pm
Calls are free

Home Energy Scotland

(Scotland only)

homeenergyscotland.org
0808 808 2282
Lines open: Mon to Fri, 8am-8pm
Sat, 9am-5pm
Calls are free

Produced by Citizens Advice and Citizens Advice Scotland and sent to you by your energy supplier. Feb 2019.