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Sara

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You are on page 1/ 24

EMOTIONS AND EMOTIONAL

INTELLIGENCE
What are Emotions?
• Emotions are reactions that human beings experience in
response to events or situations.
• The type of emotion a person experiences is determined by
the circumstances that triggers the emotion.
• For instance, a person experiences joy when they receive
good news and fear when they are threatened.
Effects of emotions on daily life
• Emotions have a strong influence on our daily lives.
• We make decisions based on whether we are happy, angry, sad, fear, or
jealous.
• We also choose activities and hobbies based on the emotions they incite.
• Understanding emotions can help us navigate life with greater ease and
stability.
• “By recognizing and tuning into our own emotions,
we become more self-aware, and more mindful,
which allows us to make informed decisions and
respond to situations more effectively.”
ANNIE MILLER
Key Elements of Emotions
• Emotions are complex psychological states that involve three
distinct components:
• a subjective experience,
• a physiological response,
• a behavioral or expressive response
3 Key elements of Emotions
Subjective Experience
• While experts believe that there are a number of basic universal emotions
experienced by people all over the world, regardless of background or
culture, researchers also believe that experiencing emotion can be highly
subjective.
• Consider anger. is all anger the same? Not necessarily.
• Your own experience might range from mild annoyance to blinding rage.
Subjective Experience
• While we have broad labels for emotions, such as "angry," "sad," or "happy,"
your own experience of these emotions may be much more multi-
dimensional, hence subjective.
• We also don't always experience pure forms of each emotion. Mixed
emotions over different events or situations in our lives are common.
Physiological Response
• If you've ever felt your stomach full of anxiety or your heart feels fear,
you've already experienced the strong physiological reactions that can occur
with emotions. Many of these physiological responses are regulated by the
sympathetic nervous system.
• The sympathetic nervous system is charged with controlling the body's fight
or flight reactions.
• When facing a threat, fight-or-flight responses automatically prepare your
body to flee from danger or face the threat head-on.
Behavioral Response
• The final component is perhaps one that you are most familiar with—the
actual expression of emotion.
• We spend a significant amount of time interpreting the emotional
expressions of the people around us.
• Our ability to accurately understand these expressions is tied to what
psychologists call Emotional Intelligence (EI) or emotional quotient
(EQ) and these expressions play a major part in our overall body language.
Emotions, Feelings, and Moods

• Emotions are reactions to stimuli, but feelings are what we experience as a


result of emotions.
• An emotion is normally quite short-lived, but intense.
• Emotions are also likely to have a definite and identifiable cause.
• Feelings are influenced by our perception of the situation, which is why the
same emotion can trigger different feelings among people experiencing it.
Emotions, Feelings, and Moods
• A mood can be described as a temporary emotional state.
• Sometimes moods are caused by clear reasons—you might feel everything is
going your way this week, so you're in a happy mood. But in many cases, it
can be difficult to identify the specific cause of a mood.
• For example, you might find yourself feeling gloomy for several days without
any clear, identifiable reason.
Emotional Intelligence (EI)
• The technical skills that helped secure your first promotion might not guarantee
your next.
• If you aspire to be in a leadership role, there’s an emotional element you must
consider. It’s what helps you successfully coach teams, manage stress, deliver
feedback, and collaborate with others.
• It’s called emotional intelligence and is one of the most sought-after interpersonal
skills in the workplace.
• In fact, 71% of employers value emotional intelligence more than technical skills
when evaluating candidates.
WHAT IS EMOTIONAL INTELLIGENCE?

• Emotional intelligence is defined as


• “the ability to understand and manage your emotions, as
well as recognize and influence the emotions of those
around you”.
• The term was first coined in 1990 by researchers John Mayer and Peter
Salovey, but was later popularized by psychologist Daniel Goleman.
EI and Job Performance
• EI is the strongest predictor of performance.
• Employees with high emotional intelligence are more likely to stay calm
under pressure, resolve conflict effectively, and respond to co-workers with
empathy.
How to identify a lack of emotional intelligence

• Lacking critical emotional skills can lead to workplace conflict, such as


misunderstandings due to an inability to recognize or understand emotions.
• One of the most common indicators of low emotional intelligence is difficulty
managing and expressing emotions.
• You might struggle with acknowledging colleagues' concerns appropriately or
wrestle with active listening.
• Consider the relationships you have with your co-workers. Are your conversations
stressed? Do you repeatedly blame others when projects don’t go as planned? These
are all signs of a lack of emotional intelligence.
The four components of emotional intelligence

• Self-awareness
• Self-management
• Social awareness
• Relationship management
Four Components of EI
Self-Awareness
• Self-awareness is at the core of everything.
• It describes your ability to not only understand your strengths and weaknesses,
but to recognize your emotions and their effect on you and your team’s
performance.
• According to a research, 95 percent of people think they’re self-aware, but only
10 to 15 percent actually are, and that can pose problems for your employees.
• Working with colleagues who aren’t self-aware can cut team’s success in half
and lead to increased stress and decreased motivation.
Self-Management
• Self-management refers to the ability to manage your emotions, particularly
in stressful situations, and maintain a positive outlook despite setbacks.
• Leaders who lack self-management tend to react and have a harder time
keeping their impulses in check.
• It's important to pause, breathe, collect yourself, and do whatever it takes to
manage your emotions—whether that means taking a walk or calling a
friend—so that you can more appropriately and intentionally respond to
stress and adversity.
Social Awareness
• While it’s important to understand and manage your own emotions, you also
need to know how other’s emotions are.
• Social awareness describes your ability to recognize others’ emotions and the
dynamics in play within your organization.
• Leaders who excel in social awareness practice empathy. They strive to
understand their colleagues’ feelings and perspectives, which enables them to
communicate and collaborate more effectively with their peers.
Relationship Management
• Relationship management refers to your ability to influence, coach, and
mentor others, and resolve conflict effectively.
• Some prefer to avoid conflict, but it’s important to properly address issues as
they arise.
• Research shows that every unaddressed conflict can waste about 8 hours of
company time in gossips and other unproductive activities, putting a drain on
resources and morale.
How emotional intelligence can make
leaders more effective

• Leaders set the tone of their organization. If they lack emotional


intelligence, it could have more far-reaching consequences, resulting in lower
employee engagement and a higher turnover rate.
• While you might excel at your job technically, if you can’t effectively
communicate with your team or collaborate with others, those technical skills
will get overlooked.
• By mastering emotional intelligence, you can continue to advance your career
and organization.
The End

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