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    Jessica Yeboah CV

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    jessica.casheamoah
    This is Jessica Yeboah’s resume for the position of Executive Assistant to the CEO at Cocoasis. It showcases her skills, experience, and potential to support and enhance the CEO's efficiency and daily operations

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    Jessica Yeboah CV

    Uploaded by

    jessica.casheamoah
    4 views2 pages
    This is Jessica Yeboah’s resume for the position of Executive Assistant to the CEO at Cocoasis. It showcases her skills, experience, and potential to support and enhance the CEO's efficiency and daily operations

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    Jessica Yeboah Cv

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    This is Jessica Yeboah’s resume for the position of Executive Assistant to the CEO at Cocoasis. It showcases her skills, experience, and potential to support and enhance the CEO's efficiency and daily operations

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views2 pages

    Jessica Yeboah CV

    Uploaded by

    jessica.casheamoah
    This is Jessica Yeboah’s resume for the position of Executive Assistant to the CEO at Cocoasis. It showcases her skills, experience, and potential to support and enhance the CEO's efficiency and daily operations

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    JESSICA YEBOAH

    Accra, Ghana | 0542996348 | jessica.casheamoah@gmail.com | linkedin.com/in/jessica-yeboah

    EXECUTIVE ASSISTANT & OPERATIONS MANAGEMENT PROFESSIONAL

    With a background in providing high-level administrative and operational support, I am adept at


    managing complex executive schedules, facility operations, and team coordination. My skills in
    customer relations, staff management, and process optimization make me a valuable asset in
    ensuring smooth daily operations and supporting upper management to meet organizational
    goals.

    EDUCATION

    ● BSc Political Science & Spanish – University of Ghana, Legon


    ● Digital Marketing Certification – Hubspot, Ghana
    ● CISCO Network Support & Security Certification – CISCO, US
    ● Sales Management Certification – Hubspot, Ghana

    SKILLS

    ● Executive Support & Calendar Management


    ● Facility Operations & Procurement
    ● Human Resources (Onboarding, Payroll Coordination, Time Tracking)
    ● Project & Event Management
    ● Office Administration & Budgeting
    ● Vendor Negotiations & Contract Management
    ● Process Optimization & Task Management
    ● Technical Proficiency: Microsoft Office, Google Docs, Slack, PowerBI, LiveChat

    WORK EXPERIENCE

    Tech & Customer Support Lead, Inpath Technologies


    Nov 2021 – Present

    ● Managed administrative processes, including documentation, facility maintenance, and


    technical support for key projects.
    ● Created and maintained executive schedules, facilitating seamless operations by
    organizing daily tasks and ensuring deadlines were met.
    ● Responsible for overseeing the company’s support operations, ensuring all tasks were
    completed efficiently, and handling escalations when necessary.
    ● Coordinated office supplies, ensured proper equipment procurement and maintenance,
    and managed office space for optimal use.
    ● Trained and supervised new staff, fostering an environment of high performance and
    collaboration among team members.
    ● Organized company events, meetings, and conferences, handling logistics, catering, and
    scheduling to ensure smooth operations.
    ● Developed detailed reports and insights to support decision-making and drive
    performance improvements.
    ● Managed vendor contracts, including negotiations and service agreements to optimize
    operational costs.

    Customer Support Lead for NSS Product

    ● Handled customer inquiries, providing detailed solutions and reducing response times to
    under 48 hours.
    ● Coordinated closely with upper management, reminding them of key tasks and ensuring
    project milestones were achieved.
    ● Supported payroll and HR processes, including onboarding and time tracking.
    ● Led the setup and management of internal knowledge bases and operational
    documentation, reducing repeat inquiries and enhancing team efficiency.

    LICENSES & CERTIFICATIONS

    ● Digital Marketing Certification – Hubspot, Ghana


    ● CISCO Network Support & Security Certification – CISCO, US
    ● Sales Management Certification – Hubspot, Ghana

    REFERENCES

    Available upon request.

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