lOMoARcPSD|32980374

MGT345 Infographic Report "Nestlé"

Operations Management (Universiti Teknologi MARA)

Scan to open on Studocu

Studocu is not sponsored or endorsed by any college or university

Downloaded by Trung Anh (trunganh2701@gmail.com)
 lOMoARcPSD|32980374

Infographic
Report
MGT345

K B A 1 1 1 4 A

Prepared for :

MADAM MURSYIDA BINTI MAHSHAR

Downloaded by Trung Anh (trunganh2701@gmail.com)

 ur m
lOMoARcPSD|32980374

O Tea

BALQISH INSHERAH BINTI

AHMAD RUSDI (2020790279)

MUHAMMAD FARID AKMAL BIN SANI

(2020328897)

JULITA NABILA BINTI ISMAIL

(2020989403)

ALIYA BINTI AZIZUL

(2020912077)

NUR ALIYA SYAHMIN BINTI

AHMAD SUHAIMI

(2020702727)
Downloaded by Trung Anh (trunganh2701@gmail.com)
 lOMoARcPSD|32980374

BACKGROUND

OF NESTLÉ

OSE
RP 01
U AB
P

To unleash the power of

OU
The largest food
food to improve people's

T
company in the
quality of life today and for
world, measured by
future generations.
revenue and other
metrics, since 2014.

05 02

Customer Service:
1800-88-3433

NT
Fax: 03-7965 6767 Won ‘Company of
Tel: 03 - 7965 6000 the Year Award’ at

EME
CONT

The Edge Billion

Ringgit Club 2016
gala dinner.
EV
AC

04
HI
T

03
AC

"Good Food, Good Life"

M OTTO

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

HISTORY OF

NESTLÉ

1912

Nestlé S.A was founded

in Switzerland by Henri
1912 Nestlé.

Founded in Penang,
Malaysia as the Anglo-
Swiss Condensed Milk
Company.
1939

Move to Kuala Lumpur.

1960

First manufacturing
facility in Malaysia.

2021

Operates 6 factories and

have more than 5,000
employees, producing
over 500 Halal-certified
products.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

ORGANIZATIONAL
CHART
Juan Aranols

CEO

Craig Connolly

CFO

Adnan Pawanteh Alessandro Monica Salman Nazir

Executive Director, Executive Director, Executive Director,

Corporate Affairs Technical & Production Supply Chain

Tengku Ida Adura Tengku Shahzad Umar Chew Soi Ping

Ismail Executive Director, Executive Director,

Executive Director, Human Resources Sales
Legal & Secretarial

Ng Su Yen Yit Woon Lai Geetha Balakrishna

Business Executive Officer, Business Executive Officer, Business Executive Officer,

Milo Nestlé Professional Foods

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

TYPE OF

CUSTOMERS

CHILDREN

PROFESSIONALS

GENERAL AUDIENCE

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

NESTLÉ S '

PRODUCTS
TODDLER
FOOD: CEREAL: COFFEE: NUTRITION:

MALT: CONFECTIONERY: DAIRY: HEALTH

SCIENCES:

ICE-CREAM:

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

PROCESS OF

MAKING KIT KAT

STEP
Drying
Cocoa beans are sun dried 1
for around 7 days and are
sent to the factory.

Cleaning
STEP Cocoa beans are cleaned

2 for 3 hours to separate

from dirt and peeled. This
is where the cocoa nibs
came from.
Melting
Cocoa beans are put in the
oven to produce chocolate
liquor. It contains cocoa STEP
butter and coca solid and
is mixed with cocoa 3
powder along with sugar,
milk, vegetable fats and
others.

STEP
4 Baking wafer
The wafers are baked and
then cooled on the conveyor
belt.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

STEP
5
Coating
The wafers are coated
with sandwiching cream.

STEP

6 Stacking
3 layers of wafers are
stacked on top of each
other.

Cooling STEP
The stacked wafers are
cooled to harden the 7
surface.

Cutting
STEP

8
The wafers are cut by a
machine accurately and
quickly.

Moulding
The chocolate is poured STEP
into the mold to create
the outer part or shape 9
of the Kit Kat.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

STEP
10
Inserting
The wafers are inserted into
the chocolate provided in
the mold.

STEP

Pouring 11
Chocolate is poured from
above.

STEP
12 Removing
Excess chocolate that is
poured is removed.

STEP

Pressing 13
The surface of Kit Kat is
pressed to compress and
flatten the wafer with
chocolate.

Cooling
The wafers are cooled by
STEP keeping them in the

14
environment at a lower
temperature to keep the
chocolate hardened and will
not melt.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

STEP

Taking out
15
After completing all the
processes, the wafers are
taken out and are
released to the packaging
section.

STEP
16 Packaging
Finally, they are packed and
sealed according to the
amount set by the machine
automatically in the
wrapper.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

LOCATION
DECISION
1
Availability of facilities
All six factories of Nestlé are located at industrial
park. This factor has increased the number of
facilities in the area and reduced transportation
costs to easily transport raw materials and finished
products.

2
Labour supply
Easy to hire skilled workers and Nestlé does not have
to spend a lot of costs to hire new workers. The
workers are most likely have already possessed some
important skills to do their job.

3
Proximity to customers
Trouble-free to transport their products as the
factories are located in industrial park. Customers
can easily find and buy their products. Their shelf life
is also longer.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

MAINTAIN
QUALITY
1. Raw Materials
Nestle’s Quality Management System is
starting from the farm. They have a long
history of working with the farmers to help
them to improve the quality of their milk by
introducing special quality control. For
example, cooling and automated milking
systems.

2. Design
Quality is built into all of the products
according to the consumers'
requirements. This process is carried out
through the R&D network of Nestlé.

3. Good Manufacturing Practices

Quality is built-in during the development of
all the products according to the needs of
the consumers. Nestle applies
internationally recognized Good
Manufacturing Practices (GMP) to ensure
quality and food safety.

Downloaded by Trung Anh (trunganh2701@gmail.com)

 lOMoARcPSD|32980374

REFERENCES
About Us. (2021). Nestlé Malaysia.
https://www.nestle.com.my/aboutus

Executive Committee. (2021). Nestlé Malaysia.

https://www.nestle.com.my/aboutus/nestle-my/executive_comm

Galera, J. G. (2016). How Kit Kat bars are made - Inside the confectionery industry. Inside the
Food.
http://insidethefood.com/post/how-kit-kat-bars-are-made-inside-the-confectionery-
industry

Nestlé in Malaysia. (2021). Nestlé Malaysia.

https://www.nestle.com.my/aboutus/nestle-my

Nestlé’s Brabeck talks medical foods and pizza. (2011). Cnn.com.

https://money.cnn.com/2011/04/01/news/companies/nestle_brabeck_medical_foods.fortune/i
ndex.htm

Our brands. (2021). Nestlé Malaysia.

https://www.nestle.com.my/brands.

Quality and safety. (2021). Nestlé Malaysia.

https://www.nestle.com.my/aboutus/quality_and_safety

Shastri, A. (2021). Marketing strategy of Nestle - A Case Study. IIDE.

https://iide.co/case-studies/nestle-marketing-strategy/.

Wondatastic Tech. (2021). How Kit Kat Are Made In Factory - How It's Made Kit Kat [Video].
YouTube.
https://www.youtube.com/watch?v=2Yd2HhKIsiE

Downloaded by Trung Anh (trunganh2701@gmail.com)