Everest Report

Innovation Watch: Agentic AI Products
September 2024
Copyright © 2024 Everest Global, Inc. | this document has been licensed to Ema
2
Contents
3 Introduction and overview 20 Cognosys 50 Appendix
22 Dust
4 Background of the research 51 Glossary
24 Ema
5 Introduction to agentic AI
26 Google Cloud
6 Key business problems, challenges,
and resolutions 28 Knowlee
7 Agentic AI use case prioritization 30 Microsoft
8 Agentic AI’s impact on solving business 32 Newo.ai

problems 34 Nurgo Software
9 Everest Group Innovation Watch 36 Relevance AI
Assessment
38 Retell AI
10 Summary dashboard
40 Sierra
42 Synthflow AI
13 Provider profiles
44 Taskade
14 AGENTS.inc
46 Xpress AI
For more information on this and other 16 Automation Anywhere
research published by Everest Group, 48 Yeager.ai
please contact us: 18 Capably
Anil Vijayan, Partner
Vaibhav Bansal, Vice President
Vershita Srivastava, Practice Director
Copyright © 2024 Everest Global, Inc.
Divya Chandak, Senior Analyst We encourage you to share these materials internally in accordance with your license. Sharing these materials outside your organization in any form – electronic, written, or verbal – is prohibited
unless you obtain the express, prior, and written consent of Everest Global, Inc. It is your organization’s responsibility to maintain the confidentiality of these materials in accordance with your
Shreepriya Sinha, Senior Analyst license of them.
Proprietary & Confidential. © 2024, Everest Global, Inc. | this document has been licensed to Ema
Innovation Watch: Agentic AI Products 3
Introduction and overview

Background of the research
Introduction to agentic AI
Key business problems, challenges, and resolutions
Agentic AI use case prioritization
Agentic AI’s impact on solving business problems
Everest Group Innovation Watch Assessment
Summary dashboard
Proprietary & Confidential. © 2024, Everest Global, Inc. | this document has been licensed to Ema 3
Background of the research
In today's competitive business environment, companies In this report, we assess technology providers that offer
Scope of this report
are constantly seeking ways to improve efficiency, simplify agentic AI products to address various business use
processes, and reduce costs. To meet this need, cases. The report features profiles of 18 leading agentic AI
Geography: global
automation has evolved significantly. It has progressed technology providers, assessed on the Everest Group
from Robotic Process Automation (RPA), which targeted Innovation Watch Assessment. Providers assessed: AGENTS.inc,
specific repetitive tasks, to AI-powered intelligent Automation Anywhere, Capably,
The providers are classified as Luminaries, Fast Followers,
automation, utilizing Machine Learning (ML), deep Cognosys, Dust, Ema, Google Cloud,
Influencers, and Seekers based on their market
learning, and Natural Language Processing (NLP) to tackle Knowlee, Microsoft, Newo.ai, Nurgo
performance and ecosystem drivers. While market
more intricate operations. Generative AI’s introduction has Software, Relevance AI, Retell AI, Sierra,
performance is based on maturity and scale, ecosystem
taken automation to the next level, enabling the creation of Synthflow AI, Taskade, Xpress AI, and
drivers consist of partnerships and investments
content, ideas, and solutions with unprecedented Yeager.ai
creativity. Looking ahead, agentic AI, which imparts The profiles provide an overview of the providers’ agentic
AI products, and we also examine agentic AI’s impact on Products: agentic AI
systems with autonomy, adaptability, and decision-making
capabilities similar to human agents, promises to push the solving crucial business challenges of today.
boundaries even further. It will allow for more
sophisticated, context-aware automation that can operate
independently in changing environments.
Technology providers are making notable strides in the
agentic AI domain by enhancing their products with
advanced capabilities, empowering enterprises to achieve
their objectives more easily and effectively.
Introduction to agentic AI
Agentic AI architecture
Agentic AI is an evolved form of AI that creates
Channel (chat, app, API, etc.)
autonomous agents possessing autonomy,
decision-making, and adaptability. The agents can AI agents
execute tasks in their entirety through natural
language-based inputs. They can set goals
independently, plan accordingly, and act to Input Gather
Decision-making Workflow creation Execute action
accomplish the targets. Key characteristics of information Interpret and reason
agentic AI include:
 Autonomy: perform tasks independently
 Reasoning: make advanced decisions
Knowledge database
 Flexible planning: adjust plans based on
prevailing circumstances
 Workflow optimization: efficiently execute
multistep, complex processes Learning from feedback
 Natural language understanding:
comprehend and follow complex instructions
 Continuous improvement: learn from AI model
historical data and feedback
 System integration: integrate with diverse
enterprise systems AI infrastructure (GPU, cloud, data, etc.)
Representative business problems and challenges, as well as agentic AI resolution
Function Key business problems and challenges Outcomes with agentic AI
Customer support  High resolution time  Optimization for demand variability

 Inadequate domain knowledge  Rapid turnaround time
 Additional cost of hiring multilingual resources  Support in customer’s preferred language
 Erratic demand
 Absence of an integrated omnichannel platform
HR  Inaccurate assessment and suboptimal hiring  Efficiently identify and hire top-tier candidates
 Time-consuming process of aligning job descriptions with skill sets  Allow the staff to focus on strategic tasks
 Lack of personalization in training content  Effective personalized training programs
 Protracted hiring and onboarding process
Cybersecurity  Susceptibility to cyberattacks leads to ransom attacks  Secure networks that prevent data loss
 Data breach leading to release of sensitive consumer data leads to  Privacy concerns alleviated with impermeable data safety
privacy concerns
Sales and marketing  Dearth of personalized content  Targeted content creation

 Global support gaps and lack of 24/7 coverage  Resource allocation to high-value prospects
 Suboptimal SEO content  Accelerated conversions
 Chasing of unqualified leads
 Database maintenance
Agentic AI use case prioritization

Agentic AI is being applied to multiple use cases, with quick-win cases accounting for a significant share of the incremental market
opportunity
High
Evaluate Quick wins

High potential + low ease of adoption High potential + high ease of adoption
Measures the area’s amenability to agentic AI application
 Customer support  Generating SEO-optimized content

 Cold calling  Competitor analysis
 Employee onboarding  M&A target identification
 Sales funnel management  Transaction capturing
 Social media management  Candidate screening
Potential impact
 Inbound sales  Supplier identification
Wait Educate
Low potential + low ease of adoption Low potential + high ease of adoption
 Performance evaluation  Call transcript generation
 Personalized training program  Newsletter curation
 Contract management  Email management
 Simulated training  Autonomous document translation
 Forum management  Customer feedback interview
Low Ease of adoption High

Measures roadblocks or their lack in the path to adoption
Agentic AI’s impact on solving business problems

The winning formula for agentic AI is training the models on diverse datasets with clear and concise instructions
Function Agentic AI value add Adoption challenges Keys to success
Customer support  Offers seamless multilingual support  Lack of quality training data  Train the agents on a vast case database to
 Can implement flexible pricing  Concerns over the reliability and anticipate and address diverse customer
strategies to balance supply and accuracy of AI-generated responses inquiries
demand in real time  Establish a clear escalation path to human
 Continuously refines knowledge experts for complex issues
through interactions
HR  Helps align skill requirements with job  Risk of unsuitable hires  Make job descriptions comprehensive
descriptions  Loss of top talent due to incorrect  Obtain candidate feedback
 Accelerates turnaround time negative assessments  Focus on company culture
 Personalizes training
Cybersecurity  Offers continuous monitoring and real-  Concerns over the accuracy of alerts  Take prompt action on alerts
time alerts  Threat of data exposure  Maintain agent connectivity
 Mitigates threats
Sales and marketing  Efficiently farms databases  Concerns over preserving brand  Immediately handover leads to human
 Personalizes outreach programs identity experts upon the leads’ qualification
 Proactively follows up  Data privacy concerns  Train the agents on a database that reflects
 Inaccurate persona mapping the brand voice accurately
Everest Group Innovation Watch Assessment: Agentic AI Products

Everest Group assessed 18 leading agentic AI providers on their market performance and ecosystem drivers, and classified them into
Luminaries, Influencers, Fast Followers, and Seekers
Partnerships Investments
Number and diversity of SI/consulting Investor activity, acquisitions, people and talent
partners initiatives, community and support network
Ecosystem drivers
Influencers Luminaries
High
AGENTS.inc
Scale Relevance AI
Ema
Number of clients, agentic AI Google Cloud
revenue base
Dust Newo.ai
Retell AI
performance
Microsoft
Capably Taskade
Market
Automation Anywhere
Knowlee Sierra
Maturity
Diversity and depth of use cases

Nurgo Software Synthflow AI
Cognosys
Xpress AI
Yeager.ai
Low High
Seekers Fast Followers
Summary dashboard | providers’ market performance and ecosystem drivers’ assessment for
agentic AI products (page 1 of 3)
Measure of capability: Low High
Market performance Ecosystem drivers
Providers Scale Maturity Overall Partnerships Investments Overall
AGENTS.inc
Automation Anywhere
Capably
Cognosys
Dust
Ema
Google Cloud
Knowlee
Microsoft
Newo.ai
Nurgo Software
Relevance AI
Retell AI
Sierra
Synthflow AI
Taskade
Xpress AI
Yeager.ai
Provider profiles
AGENTS.inc Newo.ai
Automation Anywhere Nurgo Software
Capably Relevance AI
Cognosys Retell AI
Dust Sierra
Ema Synthflow AI
Google Cloud Taskade
Knowlee Xpress AI
Microsoft Yeager.ai
AGENTS.inc | overview
Company overview Recent deals/investments/announcements

AGENTS.inc offers AI agents and an AI platform with the aim to take December 2017: raised US$263,000 in a pre-seed round from Future Energy Ventures
generative AI to the next level. The solutions offer data control and
Key market segments where AGENTS.inc is present
security, streamline processes through advanced automation, and provide
a user-friendly experience. Digital employees (AI agents) integrate Industries Business functions
internal and external data sources with knowledge graphs and AI models  Automotive  Legal
for real-time, reliable results available round the clock.  Oil and gas  Public relations
Headquarters: Berlin, Germany  Government and public sector  R&D
Website: www.agents.inc  Life sciences  Supply chain management
Key leaders Key clients Commercial model

 Dr. Tatjana Samsonowa-Denef, CEO  Bayer Not offered Offered
 Sebastian Denef, Chief Product  German Federal Ministry Subscription-based User-based Consumption-based Outcome-based
Technology Officer and Co-founder of Labour
 Petrobras
 Hitachi
Key partnerships
 Forest Valley  Karaktero
 Reziprok Ventures  Pumpkin
 And dos Santos  OpenAI
 TerrainQ  Google
 NeoPTO  Meta
AGENTS.inc | products and use cases

[NOT EXHAUSTIVE]
Capabilities/Features
Key agentic AI product(s)
Available In the roadmap Not available
Agents HQ: AI Agents Platform Release year: 2021 Multimodal (text, voice, and
Natural language inputs Low-code/No-code interface
It is a user-friendly interface composed of scalable infrastructure enabling access image-based interaction)
to diverse agents, data sources, and AI models. It allows users to control multiple
Pre-built agents / Marketplace Agent customization Multiagent workflow design
agents from one place, review real-time results, perform data analysis, generate
insights, and conduct informed decision-making. The platform hosts multiple
Multilingual (cross-language
agents (listed below) that can be used interconnectedly. API integration
comprehension)
 Global News Radar AI Agent: scans news and social media in over 150
countries; translates, summarizes, and weighs the impact and relevance of the
Key use cases Description
news
 Company Identification AI Agent: identifies and analyzes companies as Supplier identification Searches for companies based on criteria such as location, number of
potential investment targets or for M&A activities employees, and annual revenue and can perform detailed requirement
analysis; this enables the company to expand its supplier base and
 Patent Analysis AI Agent: allows users to input patent descriptions and
maintain supply chains efficiently
instantly receive a comprehensive list of relevant cooperative patent
classification classes M&A target identification Identifies potential innovation partners and acquisition targets by
 Report AI Agent: parses and understands vast amounts of information, analyzing data from LinkedIn and other software platforms
summarizing it and extracting key insights crucial for making informed
management decisions Competitor analysis Integrates data from customer reviews and regulatory documents
to generate comprehensive competitor analysis reports that
 Scientific Knowledge AI Agent: generates reports and identifies experts in any
provide detailed insights into competitors' strategies, strengths,
scientific field based on user input
and weaknesses
 EU Policy Watch AI Agent: monitors EU government and public relations in
real time, tracks stakeholder sentiments, and analyzes overall trends
Automation Anywhere | overview

Automation Anywhere is a global software company specializing in  July 2024: appointed Jeff Tworek as the new Chief Sales Officer to drive growth amid AI-powered
AI-powered process automation, enabling organizations to leverage AI automation boom
across operations. The company’s AI + Automation Enterprise System is  June 2024: collaborated with Microsoft through the integration of Microsoft Azure OpenAI Service within
powered with specialized AI agents and offers process discovery, RPA, Automation Anywhere’s new AI + Automation Enterprise System, to help enterprises automate complex
end-to-end process orchestration, document processing, and analytics, with end-to-end processes across enterprise applications using AI agents
a security and governance-first approach. Automation Anywhere empowers
organizations worldwide to unleash productivity gains, drive innovation, Key market segments where Automation Anywhere is present
improve customer service, and accelerate business growth. Industries Business functions
Headquarters: San Jose, California  Banking and capital markets  Finance and Accounting (F&A)
Website: www.automationanywhere.com  Healthcare and life sciences  Service operations
 Manufacturing  HR
Key leaders Key clients
 Oil and gas  IT
 Mihir Shukla, CEO and Co-founder  Eletrobras
 Vikram Khosla, Chief Financial Officer  Magnoos Information Systems Commercial model: Not available
 Ankur Kothari, COO and Co-founder
Key partnerships
 Accenture  Infosys
 AWS  Lydonia
 Cognizant  Microsoft Azure OpenAI Service
 Deloitte  Novatio
 Google Cloud  Recode
 HCLTech  Wipro
Automation Anywhere | products and use cases

[NOT EXHAUSTIVE]
AI Agent Studio Release year: 2024 Multimodal (text, voice, and
AI Agent Studio features low-code tools that make it easy for developers of all image-based interaction)
skill levels to quickly create specialized AI agents to help with their specific use
cases. These AI agents combine AI and action to tackle more complex cognitive
work, like identifying and automatically replacing a product in case of a stock
shortage. They are adaptive, can learn from complex enterprise data, and take API integration
comprehension)
swift action for quick resolution and higher return on investment. These agents
can be embedded and orchestrated as part of a large enterprise process with
their process orchestration engines and tooling.
Capturing and centralizing Streamlines transaction capturing in F&A in real time, reducing errors
transactions in manual entry, enhancing data accuracy, and providing immediate
insights for better financial decision-making and compliance
Customer support Streamlines customer support by providing instant responses to

common inquiries, reducing wait times, and enhancing customer
satisfaction; also analyzes customer interactions to identify areas for
improvement, thereby enhancing service operations’ efficiency
Supply chain optimization Uses agents for document and data analysis to streamline shipment
flows, such as delivery acceptance, and improve order processing by
identifying back-ordered product replacements
Capably | overview

Capably is an enterprise AI management platform that allows organizations Not available
to integrate AI employees and boost team productivity. The software helps
Key market segments where Capably is present
users prepare company data for AI, create and train AI workers, monitor AI
activity through safety controls, and roll out AI without requiring specialized Industries Business functions
knowledge. The platform aims to supercharge operations through AI without  Media and advertising  Marketing
needing AI expertise.  Telecommunication  Customer support
Headquarters: London, United Kingdom  Manufacturing  F&A
Website: www.capably.ai  Healthcare  HR
Key leaders Key clients Commercial model: Not available

 Rafa Pulido, CEO and Co-founder Not available
 Nicolas Trésegnie, Co-founder
 Ross Morris, Enterprise AI Consultant
Key partnerships
 Anthropic
 Meta
 OpenAI
 Google Cloud
Note: Operational and offering-related information is based on Everest Group estimates and lack primary inputs from providers
Capably | products and use cases

[NOT EXHAUSTIVE]
AI Management Platform Release year: 2023 Multimodal (text, voice, and
 The platform connects with common business software, and users can build, image-based interaction)
train, and control AI employees via job descriptions, performance reviews,
and isolation respectively
 The platform is designed for business users with no AI expertise, offering a Multilingual (cross-language
API integration
great user experience. It seamlessly integrates with existing workflows and comprehension)
connects with company databases, documents, and information sources
 The platform also provides advanced user management control and Key use cases Description
permissions, one-click dedicated user support, and AI training courses
Creation of AI employees A user can input a job description based on employee or team
 It prioritizes enterprise security and privacy, offering AI control tools, AI
requirements. Capably’s platform will create AI employees with the
interaction logs, role-based access control, encryption at rest and in transit,
required skill set and knowledge. A manager needs to be assigned to
and security audits
each AI employee, and they will be responsible for the employee’s
 The platform works by activating the company’s AI engine, which can offer onboarding and performance review
over 100 pre-built data and software integrations, as well as custom
integrations. Enterprises can create AI employees for their teams by providing
job descriptions and following the onboarding process
 Capably's AI Management Platform also includes features for reviewing AI
employees' work, training them to deliver the desired outcomes, and
monitoring their activity through the AI Safety Center
Cognosys | overview

Cognosys is an AI-based start-up that creates web-based AI agents that will May 2023: raised US$2 million in a seed round from Google Ventures and six other investors
serve as personal assistants. With Cognosys, users set out a goal for their
Key market segments where Cognosys is present
AI agents, which could range from optimizing workflows to planning leisure
activities. The goal can be customized with additional tasks. Industries Business functions
Headquarters: Vancouver, Canada Not available Not available
Website: www.cognosys.ai Commercial model

Not offered Offered
Subscription-based User-based Consumption-based Outcome-based
 Sully Omar Marouf, Co-founder and CEO Not available
 Homam Malkawi, Co-founder and CTO
 William Choi, Founding Engineer
Key partnerships
 Anthropic
 Cohere
 Google Cloud
Cognosys | products and use cases

[NOT EXHAUSTIVE]
Cognosys Release year: 2023 Multimodal (text, voice, and
Cognosys is an intelligent assistant that understands and executes commands image-based interaction)
in natural language. It is designed to streamline workflows by integrating various
tools and platforms, making them accessible and manageable through simple
conversation. Depending on the task, Cognosys selects appropriate tool(s) or
workflows to execute the request efficiently, including: API integration
comprehension)
 Web research
 File analysis Key use cases Description
 Gmail integration (reading, drafting, replying, and labeling emails)
Research analysis Conducts comprehensive analysis and competitive research by
 Notion integration (reading and analyzing pages)
processing vast amounts of data quickly, identifying trends and
 Google Maps patterns that human researchers might miss
 Email alerts
Curate newsletters Creates tailored newsletters based on user-defined preferences and
interest areas; also sends them at a scheduled time and frequency to
the user’s mailbox
Manage emails Summarizes emails and conducts assessments to prioritize them

based on the summary
Dust | overview

Dust is an AI-native company that provides an AI platform for businesses to  June 2024: raised US$16 million Series A funding round led by Sequoia Capital
build and deploy customized virtual assistants tailored to their needs. The  June 2023: raised EUR5 million in seed funding led by Sequoia Capital, with participation from XYZ, GG1,
company aims to improve team productivity by breaking down internal silos, AIGrant, and Connect Ventures, among others
surfacing important knowledge, and providing tools to build custom apps.
Key market segments where Dust is present
Headquarters: Paris, France
Industries Business functions
Website: dust.tt
 Healthcare payer  Customer support
Key leaders Key clients  Banking and financial services  Sales and marketing
 Stanislas Polu, Co-founder  Alan  HR
 Gabriel Hubert, Co-founder  PayFit
 Software development
 Pennylane
 Qonto Commercial model
 Watershed Not offered Offered
Key partnerships
 AI21  Meta
 Anthropic  Mistral
 Cohere  OpenAI
 Google Cloud
Dust | products and use cases

[NOT EXHAUSTIVE]
Dust Release year: 2023 Multimodal (text, voice, and
Dust is an AI platform used to build and deploy customized virtual assistants in the image-based interaction)
form of apps. It offers a user-friendly interface that enables combining different
function blocks into a workflow that LLMs power, simplifying app development. The
platform also provides solutions comprising pre-built agents for functions such as:
 Customer support: equips teams with AI assistants to accelerate issue resolution API integration
comprehension)
and increase customer satisfaction
 Marketing and content: provides AI assistants to gather market intelligence and
customer insights, and produce content faster
 Recruiting and people: supports teams across recruiting, onboarding, and Onboarding Provides tailored assistance for newcomers to discover the
career development initiatives company’s methods, people, and culture
 Engineering: helps reduce interruptions, write better code, speed up incident
response, and accelerate new engineers’ onboarding Performance review Helps reviewers collect data to get a holistic view of their teammates'
 Data and analytics: democratizes data analysis by enabling employees at all levels impact and make more accurate evaluations; assists in getting more
thoughtful peer reviews, with AI-powered feedback on tone,
to generate recurring analyses using natural language to create SQL queries
references to company principles, priorities, and business objectives
 Sales: generates account summaries and reports from across CRM, Slack,
and Notion, crafts personalized outreach at scale, and generates real-time insights
Knowledge management Leverages existing discussions to reduce the time and lift required
on sales metrics and team trends to update and create new internal content; also, compares and
 Knowledge management: uses existing discussions to reduce the time and lift contrasts existing documentation with internal conversations
required to update and create new internal content; compares and contrasts to highlight areas that need revision
existing documentation with internal conversations to highlight areas
that need revision
Ema | overview

Ema is a platform that creates customized virtual employees using AI and  March 2024: secured a US$25 million funding led by Accel, Section 32, and Prosus Ventures
natural language, helping enterprises improve their workforce’s productivity.  July 2024: raised an additional funding of US$36 million led by Accel partners and Section 32
Customers can leverage Ema’s library of 100+ personas and modify them
based on their requirements. Ema’s patented EmaFusion model combines Key market segments where Ema is present
more than 100 LLMs to delivery higher accuracy. Industries Business functions
Headquarters: San Francisco, California  Healthcare  Customer support
Website: www.ema.co  E-commerce  Legal and compliance
 Financial services  Employee experience
 Professional services  Sales and marketing
 Surojit Chatterjee, CEO  Truelayer
 Insurance
 Souvik Sen, Head of Engineering  Moneyview
 Swati Trehan, Head of Strategy and  Envoy Global Commercial model
Operations  Exclusive Networks Not offered Offered
 Bigblue Subscription-based User-based Consumption-based Outcome-based
Key partnerships
 Wipro
 Microsoft Pegasus
 ISG
Ema | products and use cases

[NOT EXHAUSTIVE]
Ema Release year: 2023 Multimodal (text, voice, and
 Ema’s multiagent orchestration platform, Generative Workflow Engine , image-based interaction)
helps users create specialized AI employees to automate complex workflows
 With Ema, users can conversationally generate and automate workflows
across functions with multi-agentic applications Multilingual (cross-language
API integration
 The EmaFusion technology intelligently combines 100+ LLMs and comprehension)
smaller homegrown private models to maximize accuracy and eliminate
hallucinations Key use cases Description
 Ema uses a continuously-learning model, which enables the platform to
Customer support Brings intelligent end-to-end automation to customer support,
adapt and improve over time by analyzing new data, recognizing emerging
across languages; offers real-time resolution chatbots, assists
patterns, and refining its algorithms without manual updates
agents by acting on complex tickets, building their knowledge
 It provides a URL or citations and explains the chain of thought behind base, and empowering them with insights and feedback
any action
 Ema de-identifies sensitive fields, such as social security numbers, before Sales and marketing Transforms and scales the sales engine by driving qualified leads
transmitting data to any public platform, thereby mitigating data leakage risks with the AI-powered sales development representatives (SDRs),
providing sales intelligence for meetings, nurturing leads across
 The platform has 200+ pre-built integrations with apps across industries and
channels, and generating long and complex business proposals
use cases
quickly, at scale
 It is compliant with SOC 2, HIPAA, ISO27001, GDPR, NIST AI RMF, NIST
CSF, NIST 800-171 Employee experience Automates employee experience processes from creating
 Ema allows organizations to choose a pre-built persona or create their own onboarding documents to managing vacation requests, HR Ops
by assembling pre-built AI agents requests, and IT support
Google Cloud | overview

Google Cloud Platform (GCP) or Google Cloud is a comprehensive suite of Not available
cloud computing services encompassing a modular range of cloud services
Key market segments where Google Cloud is present
and solutions for computing, data storage, data analytics, and machine
learning. Additionally, it includes a set of management tools to efficiently Industries Business functions
control and optimize these services. For generative AI, Google Cloud  Financial services  Sales and marketing
provides capabilities and offerings ranging from a quick start guide to in-  Healthcare and life sciences  Software development
depth consultation.  CPG and retail  Customer support
Headquarters: Mountain View, California  Manufacturing
Website: cloud.google.com
Commercial model
Key leaders Key clients Not offered Offered
 Thomas Kurian, CEO Not available Subscription-based User-based Consumption-based Outcome-based

 Jeff Dean, SVP, Chief Scientist, Google
DeepMind and Google Research
 Philip Schindler, SVP, Chief Business Officer
Key partnerships
 Firebase
 LangChain
 LlamaIndex
Google Cloud | products and use cases

[NOT EXHAUSTIVE]
Vertex AI Agent Builder Release year: 2024 Multimodal (text, voice, and
 It is a platform that helps developers of all levels build and deploy AI agents image-based interaction)
using natural language and no-/low-code, as well as high-code/DIY with
multiple application frameworks / orchestration layers, tools, and models
 The platform’s features include: Multilingual (cross-language
API integration
– Vertex AI Agents: a natural language understanding platform that uses comprehension)
LLMs to design and integrate conversational interfaces into mobile apps
and web applications, and other devices Key use cases Description
– Vertex AI Search: an LLM-powered platform to build AI-enabled search and
recommendation experience for public or private websites and mobile Customer service Agents listen to customers, understand their needs, and make
. appropriate recommendations, similar to a top-tier sales or service
applications
professional. They operate seamlessly across channels and integrate
– Grounding and Retrieval Augmented Generation (RAG): ensures AI
into product experiences
application accuracy and relevance by linking them to enterprise data via
Vertex AI Search, RAG APIs, and custom solutions, with exclusive Employee assist The agents streamline repetitive tasks, answer questions, and edit
grounding on Google Search communications, which helps employees to focus on higher-value tasks
– Evaluations tools: developers can assess and optimize the performance of
each agent component—input prompt, model, and agent chain Research and analysis The agents act as knowledgeable analysts and researchers,
– Function calling: its API that provides control over how to connect an LLM gathering, analyzing, and synthesizing information to provide accurate
to a specific API or tool insights. They identify trends, generate reports, and offer
recommendations for informed decision-making
 Vertex AI Agents can analyze multiple output types, including text or audio
inputs (like from a phone or voice recording). It can also respond through text
or with synthetic speech
Knowlee | overview

Knowlee combines AI technologies with an intuitive interface to provide Not available
users with AI assistants tailored to optimize processes, gain insights, and
Key market segments where Knowlee is present
drive productivity. Knowlee is equipped to handle a wide range of tasks
across various domains. Industries Business functions
Headquarters: Not available Not available  Customer service
Website: www.knowlee.ai  Legal

 HR
Key leaders Key clients  Sales
Simone Famulari, Chief Marketing Officer  DMI devs
 Dorking Commercial model
Not offered Offered
Key partnerships Subscription-based User-based Consumption-based Outcome-based
 LangChain
 OpenAI
 Pinecone
Knowlee | products and use cases

[NOT EXHAUSTIVE]
Knowlee Release year: 2023 Multimodal (text, voice, and
Knowlee is an all-in-one platform that offers a suite of tools to simplify complex image-based interaction)
tasks. It can create autonomous agents that can streamline workflows, generate
content, or analyze data, as well as:
 Transform text into images, videos, and speech Multilingual (cross-language
API integration
 Convert speech to text and text to speech for diverse communication needs comprehension)
 Create customized AI assistants for data processing and automation
 Integrate with external APIs for enhanced functionality Key use cases Description
 Access native integrations with popular platforms for seamless data Legal contract Anomaly detection to ensure contracts fulfillment and key
aggregation management requirements adherence
Financial analysis AI analysis of financial reports, statements, and market data, such as
charts and graphs
Social media management Content development across videos, blogs, and social media posts,
tailored to the target audience, and competitor analysis
Microsoft | overview

Microsoft is a multinational technology company that develops and supports Not available
software products, services, devices, and solutions for the productivity and
Key market segments where Microsoft is present
business processes, intelligent cloud, and personal computing segments.
The company has direct presence in 170 countries and employs around Industries Business functions
221,000 employees globally. Not available Not available
Headquarters: Redmond, Washington Commercial model
Website: www.microsoft.com
Microsoft offers open-source agentic AI product(s).
 Satya Nadella, CEO Not available
 Kevin Scott, CTO
 Amy Hood, CFO
Key partnerships
 OpenAI  Mistral AI
 Google Cloud  Together.AI
 Anthropic  Groq
Microsoft | products and use cases

[NOT EXHAUSTIVE]
AutoGen Release year: 2023 Multimodal (text, voice, and
AutoGen is an open-source programming framework to build AI agents and image-based interaction)
facilitate cooperation among multiple agents to solve tasks. It aims to provide an
easy-to-use and flexible framework to accelerate agentic AI development and
research, like PyTorch for deep learning. It offers agents that can converse with
each other, LLM and tool use support, autonomous and human-in-the-loop API integration
comprehension)
workflows, and multiagent conversation patterns.

AutoGen Studio 2.0 Release year: 2024
Content creation Content creation for blogs or X by referencing YouTube video
AutoGen Studio 2.0, an update to AutoGen Studio, helps developers rapidly
transcripts
build, test, deploy, and share agents and agent teams (workflows) with the
community. The AutoGen Studio UI is organized into three sections: Interactive training Personalized feedback and real-time adaptive learning materials that
 Build: defining agents’ and agent workflows’ properties enhance the training’s effectiveness; also, simulation of real-world
 Playground: interacting with agent workflows as defined in the Build section scenarios, which allow learners to practice and improve their skills in
a safe and controlled environment
 Gallery: sharing and reusing artifacts (workflow configurations, sessions, etc.)
Data retrieval and analysis Information gathering from vast datasets and complex analytical
tasks, which provide insights and identify patterns that human
analysts might miss
Newo.ai | overview

Newo.ai has developed the Newo Intelligent Flow Framework, a platform  January 2024: completed a seed round of US$1.5 million
that allows anyone to create sophisticated AI assistants and chatbots  July 2024: concluded a Simple Agreement for Future Equity (SAFE) round of US$3.5 million
without writing code. These AI assistants can be programmed to
understand and respond emotionally and can be trained to perfectly Key market segments where Newo.ai is present
represent a company's brand by following specific guidelines and accessing Industries Business functions
company information.  Food and beverages  HR
Headquarters: San Francisco, California  Wellness and fitness  Sales
Website: newo.ai  Manufacturing  Administrative
 Healthcare  Customer support
 David Yang, Founder  SmartGlass Technologies LLC Commercial model
 Ljubov Ovtsinnikova,  Fuse Service Not offered Offered
Co-founder and CEO  Mayweather Fitness & Boxing Subscription-based User-based Consumption-based Outcome-based
 Alex Mertvetsov, CTO and  Image Orthodontics
Co-founder
Key partnerships
 Groq.com  Elektroneek
 Vapi  Syrve
 Twilio  Service Titan
Newo.ai | products and use cases

[NOT EXHAUSTIVE]
Newo.ai digital employee builder Release year: 2024 Multimodal (text, voice, and
 Newo.ai lets users build digital employees that can handle various tasks image-based interaction)
 Newo Omnichannel Architecture provides a ready-made solution to connect
customer interactions across different channels
 The multiagent framework and parallel thinking reduces latency in responses, Multilingual (cross-language
API integration
while maximizing deterministic behavior comprehension)
 Newo.ai Active Knowledge Base is a vector database that stores scenarios
and workflow instructions Key use cases Description
 It has built-in tools that allow users to test new versions of digital workers with
Inbound sales Answers incoming requests 24/7 via omnichannel communication,
small groups before releasing them to everyone
providing comprehensive consultations on the service and pricing, while
 Newo.ai Magic Browser allows users to interact with any browser app without following the designated CTA of lead scoring, among other things; it
native API integration by imitating human mouse and keyboard actions periodically enters information into the CRM to nurture the lead
 Eight direct major integrations and 1,800+ indirect integrations are available
via Make Administrative Can manage service bookings, such as table or room bookings, with
real-time updates; manages the bookings by retrieving availability
 Newo.ai platform’s human-in-the-loop feature enables real-time monitoring,
and confirming bookings
interventions, and collaboration
 Platform solutions Service lead Equipped to handle catering or large-order requests, it can understand
– Pre-built templates of most-demanded front-line job positions specific customer requests; check against set instructions, limitations,
– Omnichannel communications and rationale; and decide to forward the call or JavaScript Object
– Multi-agentic system with pre-built complex workflows, controls, and Notation (JSON) to managers
knowledge base enables actions such as bookings
Nurgo Software | overview

Nurgo Software provides custom software solutions and outsourcing Not available
services. Its BrainSoup AI tool empowers users to build personalized
Key market segments where Nurgo Software is present
assistants to streamline tasks and automate workflows. Powered by
advanced language models and AI insights, BrainSoup helps users make Industries Business functions
data-driven decisions for increased productivity through natural language.  Transportation  Customer support
Headquarters: Normandy, France  Telecom  Software development
Website: www.nurgo-software.com  Electronics  Marketing
Key leaders Key clients Commercial model

Not offered Offered
Gregory Journe, CEO  Canon
 Lufthansa Subscription-based User-based Consumption-based Outcome-based
 Bluegrass Cellular
 Uber
 BayernOil
Key partnerships
Not available
Nurgo Software | products and use cases

[NOT EXHAUSTIVE]
BrainSoup Release year: 2023 Multimodal (text, voice, and
 BrainSoup enables its AI agents to deliver projects through multiagent image-based interaction)
collaboration
 LLMs such as ChatGPT and Mistral AI and the Semantic
Kernel technology provide a sense of context and continuity to the AI agents Multilingual (cross-language
API integration
 BrainSoup's AI can remember a user, key elements of previous interactions, comprehension)
and make references, which results in a more cohesive and personalized
experience Key use cases Description
 The AI agents’ plug-and-play feature makes them flexible and adaptive. They
Autonomous document Users can instruct agents to translate documents that meet a
can access and understand real-time data, respond to user-defined triggers,
translation certain criteria from a given language to another. The agents can then
and optimize workflows based on real-world data
autonomously work on this request and combine multiple tools
 Any interaction with external AI services is anonymized and de-linked from the to translate the documents
user's identity, thereby balancing user privacy with cutting-edge AI
 BrainSoup can craft specialized AI teams that can coordinate in goal-oriented Maintaining records The tool can use its SpeechToText function to convert any meeting’s
chats to deliver tasks efficiently recording to a transcript and share it with relevant stakeholders
 It breaks the text barrier with multimodal support, allowing its agents to
Customer support The agents can communicate with each other to ensure
process images and audio files, leading to more dynamic interactions
seamless customer support. On receiving a complaint, agents can
coordinate with others to check for the client’s order history, identify
the complaint’s cause, suggest remedial action, and even execute it
in cases, improving customer satisfaction
Relevance AI | overview

Relevance AI creates AI agents designed to automate repetitive, logic-  December 2023: raised US$10 million funding led by King River Capital, Peak XV Partners, Insight
based tasks, enabling businesses to scale efficiently. The company offers Partners, and Galileo Ventures
two products: AI Tools, which facilitates seamless integration into workflows  January 2024: secured US$15 million funding to scale globally
to automate repetitive tasks, and AI Agents, which streamlines complete
workflows in areas such as marketing, sales, and research. Key market segments where Relevance AI is present
Headquarters: Surry Hills, New South Wales Industries Business functions
Website: relevanceai.com  Media and entertainment  Sales

 Food and beverages  Marketing
Key leaders Key clients  FMCG  Customer support
 Jacky Koh, Founder  ActionVFX
 Financial services  Research
 Daniel Vassilev, Founder  Mirvac
 Real estate  Operations
 Daniel Palmer, Co-founder  Roku
 Annie Liao, Chief of Staff  Asahi Commercial model
 Nine Not offered Offered
 Tennis AUstralia Subscription-based User-based Consumption-based Outcome-based
Key partnerships
Not available
Relevance AI | products and use cases

[NOT EXHAUSTIVE]
Relevance AI Release year: 2022 Multimodal (text, voice, and
 Relevance AI's no-code platform equipped with AI tools enables users to image-based interaction)
build AI teams efficiently
 It offers pre-built agent templates that users can customize per their
requirements and goals Multilingual (cross-language
API integration
 The agents can run on either autopilot or approval mode comprehension)
– In the approval mode, users can specify the actions that require human
approval and set conditions for them. This approach ensures human input Key use cases Description
in critical decisions
Generating SEO-optimized Relevance AI's platform enables users to produce optimized SEO
– In the autopilot mode, the agents execute tasks and can escalate them to
content content, including SEO-based meta descriptions, FAQs at scale, and
human agents if required
elaborate product descriptions
 The agents’ use can be modified based on demand, which is especially
useful for businesses that face demand fluctuations Marketing Relevance AI can run a targeted marketing program that involves
creating traction through forums and inbound marketing. The
agents can target relevant posts on forums based on given keywords
and create thoughtful content to be posted as replies/comments
while promoting the given product
Customer support The agents can act as customer support executives, answering
customer queries in a seamless manner. The tool also provides a call
transcript after the call concludes to enable another agent to identify
action items based on the conversation
Retell AI | overview

Retell AI API allows developers to build voice agents whose interaction  April 2024: Retell AI concluded a seed round of US$500,000 with American technology start-up accelerator
mimics human behavior. These agents excel at handling complex tasks and and venture capital firm YCombinator
following instructions with ease and efficiency. It leverages LLMs to create,  April 2024: Early-stage venture capital fund Blue Trail Partners acquired a minority share in Retell AI
test, deploy, and monitor these agents across platforms. The Retell platform
 April 2024: Early-stage venture capital firm AltCapital invested US$4.4 million in Retell AI
also supporting seamless integration anywhere, ensuring that agents can
 February 2024: Product Hunt ranked Retell AI as the #5 product of the day
be easily deployed in applications and services.
Headquarters: Palo Alto, California Key market segments where Retell AI is present
Website: www.retellai.com Industries Business functions
 Hi-tech  Talent acquisition
 Gaming  Sales
 Bing Wu, CEO  ChatPDF
 Retail  Workforce training
 Zexia Zhang, CTO  Fluently
 Weija Yu, COO  Avvy-anna Commercial model
 Evie Wang, CMO  Permian Not offered Offered
 Voicepanel
 Brainbase
Key partnerships
Not available
Retell AI | products and use cases

[NOT EXHAUSTIVE]
Retell AI Release year: 2023 Multimodal (text, voice, and
 Retell AI has a rapid development cycle that can churn out sophisticated image-based interaction)
voice agents within a day
 The system incorporates proprietary turn-taking models, interruptibility, and
back-channeling, which aim to create a more natural and human-like Multilingual (cross-language
API integration
conversational experience comprehension)
 The platform offers multilingual support for over seven languages, ensuring
accessibility to a broader audience Key use cases Description
 Retell AI offers flexible deployment options for voice agents. Developers can
Customer feedback With a simple prompt, Retell AI can conduct hundreds of interviews
integrate them into web applications, mobile platforms, and telephony
interview and synthesize actionable insights in minutes, helping businesses
systems such as Twilio and Vonage
gather rich feedback on their products and services with ease
 The platform includes tools that track sentiment analysis, task completion
status, and latency to help monitor agent performance Personalized customer Retell AI helps businesses make and receive calls in bulk. It can cold
support call prospects and validate data and information
Recruiting assistant Retell AI's agents can help shorten the recruitment cycle by
automating the scouting process. The agent can draw up a list
of suitable candidates for a position based on the desired skill set
Sierra | overview

Sierra is a conversational AI platform aimed at helping enterprises elevate February 2024: raised US$110 million in a venture-series round from Sequoia Capital and Benchmark,
their customer experience with AI. The company integrates AI solutions into among others
established business workflows. Its conversational AI agents help
Key market segments where Sierra is present
companies streamline interactions, resolve issues efficiently, and deliver
personalized support. Industries Business functions
Headquarters: San Francisco, California  CPG and retail Customer service
Website: sierra.ai  Hi-tech

 Telecom
Key leaders Key clients  Media and entertainment
 Bret Taylor, Co-founder  OluKai  Healthcare
 Clay Bavor, Co-founder  SiriusXM
 Anna Rosenman, Head of Marketing  Sonos Commercial model: Not available
 Reggie Marable, Head of Sales  WeightWatchers
Key partnerships
Not available
Sierra | products and use cases

[NOT EXHAUSTIVE]
Agent OS Release year: 2023 Multimodal (text, voice, and
It is a platform used to build AI agents that engage the business’ customers. It image-based interaction)
delivers secure, real-time integrations across an enterprise’s systems of record,
from commerce platforms to CRM and homegrown systems. Agent OS can help
enterprises to leverage the latest research on autonomous agents in addition to
unique capabilities that make AI safe for business. API integration
comprehension)
Agents built on Agent OS are:
 Grounded with knowledge about the brand and processes Key use cases Description
 Capable of sophisticated, multistep workflows
Customer experience Applies the power of LLM’s natural language processing and
 Able to securely access external systems to gather data and take action
reasoning to improve customer service
 Self-supervising and able to stay on-brand and on-topic
Synthflow AI | overview

Synthflow AI is a user-friendly platform that allows businesses to build and  June 2024: raised a US$7.4 million round led by Singular and participation from existing
manage AI voice assistants without any coding. It simplifies the process of investor, Atlantic Labs
creating AI-powered systems to handle calls, schedule appointments, and  September 2023: concluded a funding round of US$1.8 million led by Atlantic Labs
automate tasks. The platform offers pre-built tools and step-by-step
guidance to help businesses create customized voice assistants. Key market segments where Synthflow AI is present
Businesses can also integrate their own data and language models into Industries Business functions
the platform.  Real estate  Customer support
Headquarters: Berlin, Germany  Healthcare  Sales
Website: synthflow.ai  Recruitment  Recruitment
 Energy
 Hakob Astabatsyan, Co-founder Not available Commercial model
 Albert Astabatsyan, Co-founder Not offered Offered
 Sassun Mirzakhan-Saky, Co-founder Subscription-based User-based Consumption-based Outcome-based
Key partnerships
 Idea LInk
 Axe Automation
 RingMotive
 CloudKii
Synthflow AI | products and use cases

[NOT EXHAUSTIVE]
Synthflow Release year: 2023 Multimodal (text, voice, and
 Has an intuitive interface that enables users to design and deploy AI agents image-based interaction)
with ease
 Features a drag-and-drop interface, which enables users to build
complex, multistep workflows without extensive technical knowledge Multilingual (cross-language
API integration
 Has extensive integration capabilities, making it easy to use within the comprehension)
existing setup
 Empowers businesses to create unique and personalized AI voice assistants Key use cases Description
that match their brand identities
Recruitment Can act as a recruiting agent for companies; its human-like AI
 Offers extensive customization options, allowing users to fine-tune the
voice assistants are swift and intelligent, capable of executing tasks
assistants’ responses, tone, and behaviors to align with their specific and interfacing with over 130 applications
business goals
Appointment scheduling Offers agents that can automate appointment scheduling, resolve
customer queries, and answer FAQs; can also send reminders to run
things smoothly and route calls, as required
Sales enablement Can streamline the sales funnel with intelligent lead qualification and
connect with potential leads to maximize engagement and conversion
opportunities
Taskade | overview

Taskade is an AI-driven platform designed to streamline project May 2024: announced its seamless integration with Hubspot, enabling agents to send emails, update
management. It facilitates collaboration among teams by providing tools to contacts, and undertake marketing activities
manage projects and tasks and assist with decision-making. Users can
Key market segments where Taskade is present
visually organize and track project details, while the AI offers real-time
insights into workflows and project progress. Taskade's AI agents are Industries Business functions
intelligent assistants designed to handle research, data analysis, and  Media and entertainment  Sales and marketing
content creation.  Education  Market research
Headquarters: San Francisco, California  Electronics  Software development
Website: www.taskade.com
Commercial model
Not offered Offered
 John Xie, CEO  Interdomisi Subscription-based User-based Consumption-based Outcome-based
 Dionis Loire, CPO  HeadSmart
 Stan Chang, CTO  Omega DIgital
Key partnerships
Hubspot
Taskade | products and use cases

[NOT EXHAUSTIVE]
Taskade Release year: 2023 Multimodal (text, voice, and
 Taskade offers various pre-built AI assistants, each tailored for a specific task image-based interaction)
and possessing a distinct personality and capabilities
 The agents can be trained on uploaded documents, web resources,
and YouTube videos Multilingual (cross-language
API integration
 Each custom agent can be directed to follow multiple custom commands comprehension)
for use in different projects
 Users can engage with the agents through chat and using custom agent Key use cases Description
commands
Research Helps users extract information from multiple sources to render a
comprehensive research report; the agent reads, analyzes, and
breaks down the links to generate relevant insights
Marketing  Automates idea generation, SEO, and content creation

 Provides insights to optimize marketing campaigns
 Assists in planning and placement of marketing campaigns to
maximize impact
Recruitment  Simplifies hiring by identifying top candidates and speeding up the

screening process
 Can identify strong points in a resume by matching the job description to
the qualifications and subsequently create relevant interview questions
Xpress AI | overview

Xpress AI is an AI-native company committed to empowering businesses of March 2021: raised an undisclosed amount through seed funding
all sizes to harness AI’s potential for innovation and growth. Its all-in-one AI
Key market segments where Xpress AI is present
platform enables employees to command their own AI workforces, helping
companies stay competitive in an ever-evolving digital landscape. Industries Business functions
Headquarters: Himeji, Japan Not available Not available
Website: xpress.ai Commercial model

Not offered Offered
 Eduardo Gonzalez, Founder and CEO Not available
 Paul Dubs, Chief Technical Officer
Key partnerships
Not available
Xpress AI | products and use cases

[NOT EXHAUSTIVE]
Xpress AI platform Release year: 2020 Multimodal (text, voice, and
The platform empowers developers, researchers, and businesses by providing image-based interaction)
a comprehensive suite of tools and features tailored for AI agent development.
The platform’s key features include:
 AI Studio: uses Xircuits, a drag-and-drop component interface, to create Multilingual (cross-language
API integration
agents and services easily comprehension)
 Agent deployment: deploys and monitors workflows as AI agents with ease,
ensuring applications are always up and running optimally Key use cases Description
 Data management: keeps an eye on data within its vector database,
Not available
Vecto, which is designed for high-performance and scalability in managing
vector embeddings
Yeager.ai | overview

Yeager.ai is a pioneering AI research lab dedicated to building technology Not available
in the pursuit of sovereignty, transparency, and decentralization. It aims to
Key market segments where Yeager.ai is present
empower projects with AI capabilities, allowing users to automate tasks and
optimize processes. Industries Business functions
Headquarters: New York, New York Not available Not available
Website: yeager.ai Commercial model
Key leaders Key clients Yeager.ai offers open-source agentic AI product(s).

 Albert Castellana, Co-founder and CEO Not available
 Jose Lago, Co-founder and CTO
 Edgars Nemše, CPO and Co-founder
 Navi Brar, COO
Key partnerships
 LangChain
 OpenAI
 Pinecone
 Qdrant
Yeager.ai | products and use cases

[NOT EXHAUSTIVE]
yAgents Release year: 2023 Multimodal (text, voice, and
It is a no-code LangChain agent builder, which enables users to build, test, and image-based interaction)
deploy AI solutions with ease. It empowers users to efficiently build intelligent
agents and seamlessly integrate them into various applications and systems.
Leveraging the LangChain framework, yAgents allows seamless integration with
various language models and resources, making it suitable for developers, API integration
comprehension)
researchers, and AI enthusiasts across diverse applications.

GenWorlds Release year: 2023
All-in roundtable Creates setups for group discussions on user-selected topics; a team
GenWorlds is an event-based communication framework for building multiagent
of AI agents acts independently with specific personalities, memories,
systems. Using a websocket, it provides a platform to create interactive
and expertise
environments where AI agents asynchronously interact with each other and their
environments to collectively execute complex tasks. It supports both
deterministic and non-deterministic processes, providing flexibility in managing
system reliability and accuracy.
Appendix
Glossary
Glossary of key terms used in this report
API Application Programming Interface Multimodal AI systems capable of processing information from different modalities,
including images, videos, text, among others
Foundation Pretrained data models that serve as the basis for a wide range of
Models downstream tasks Natural A machine learning technology that gives computers the ability to interpret,
Language manipulate, and comprehend human language
Generative AI or A field of AI capable of creating, manipulating, and synthesizing new content Processing (NLP)
gen AI that did not exist before in various forms and modalities such as text, images,
or other media, using deep learning models. These models learn the patterns Outcome-based This is a pricing model where the total cost is calculated based on the
and structure of their input training data and then generate new data with pricing performance, results, and value experienced from the services or solutions
through established KPIs
similar characteristics
Process Process intelligence is a fact-based approach to help discover, monitor, and
IDP Intelligent Document Processing is a software product or solution that captures optimize as-is processes by analyzing process-related information from event
intelligence
data from documents (e.g., email, text, PDF, and scanned documents), logs generated by enterprise systems (e.g., Enterprise Resource Planning
categorizes, and extracts relevant data for further processing using AI (ERP), Customer Relationship Management (CRM), and/or recordings of
technologies such as computer vision, OCR, Natural Language Processing activities that users perform on their desktops)
(NLP), and machine/deep learning
RAG An AI framework for retrieving facts from an external knowledge base to ground
Low-code/No- A solution development approach that enables non-technical user to create LLMs on the most accurate, up-to-date information and to give users insight into
code (LCNC) custom digital workflows and applications with minimal coding LLMs' generative process
RPA Robotic Process Automation refers to a type of rules-based automation

Multiagent A setup that consists of multiple decision-making agents which interact in a
technology that helps automate repetitive tasks by mimicking a user’s activities. It
workflow shared environment to achieve common or conflicting goals
is non-invasive and typically interacts with a computer-centric task/process
through the User Interface (UI) of the underlying software applications
Multilingual AI systems capable of understanding, processing, and generating text or
speech in multiple languages SEO Search Engine Optimization
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Innovation Watch: Agentic AI Products

7 Agentic AI use case prioritization 30 Microsoft

8 Agentic AI’s impact on solving business 32 Newo.ai

Introduction and overview

Background of the research

Representative business problems and challenges, as well as agentic AI resolution

Function Key business problems and challenges Outcomes with agentic AI

Customer support  High resolution time  Optimization for demand variability

Sales and marketing  Dearth of personalized content  Targeted content creation

Agentic AI use case prioritization

Evaluate Quick wins

 Customer support  Generating SEO-optimized content

 Inbound sales  Supplier identification

Low Ease of adoption High

Agentic AI’s impact on solving business problems

Function Agentic AI value add Adoption challenges Keys to success

Everest Group Innovation Watch Assessment: Agentic AI Products

Diversity and depth of use cases

Market performance Ecosystem drivers

Providers Scale Maturity Overall Partnerships Investments Overall

Market performance Ecosystem drivers

Providers Scale Maturity Overall Partnerships Investments Overall

Market performance Ecosystem drivers

Providers Scale Maturity Overall Partnerships Investments Overall

Company overview Recent deals/investments/announcements

Key leaders Key clients Commercial model

AGENTS.inc | products and use cases

Automation Anywhere | overview

Company overview Recent deals/investments/announcements

Automation Anywhere | products and use cases

Customer support Streamlines customer support by providing instant responses to

Company overview Recent deals/investments/announcements

Key leaders Key clients Commercial model: Not available

Capably | products and use cases

Company overview Recent deals/investments/announcements

Headquarters: Vancouver, Canada Not available Not available

Website: www.cognosys.ai Commercial model

Cognosys | products and use cases

Manage emails Summarizes emails and conducts assessments to prioritize them

Company overview Recent deals/investments/announcements

Dust | products and use cases

Company overview Recent deals/investments/announcements

Ema | products and use cases

Google Cloud | overview

Company overview Recent deals/investments/announcements

 Thomas Kurian, CEO Not available Subscription-based User-based Consumption-based Outcome-based

Google Cloud | products and use cases

Company overview Recent deals/investments/announcements

Headquarters: Not available Not available  Customer service

Website: www.knowlee.ai  Legal

Knowlee | products and use cases

Company overview Recent deals/investments/announcements

Microsoft | products and use cases

Key use cases Description

Company overview Recent deals/investments/announcements

Newo.ai | products and use cases

Nurgo Software | overview

Company overview Recent deals/investments/announcements

Key leaders Key clients Commercial model