Ghinen Abio Gonzales

GHINEN ABIO GONZALES
Villa 28 Al Muatared, Al Ain, U.A.E.

ghinenabio@gmail.com
+971-56-203-2769
Customer service-oriented sales professional with a track record of success convincing customers, explaining
product features, benefits, performing suggestive selling and leading customers through purchasing
processes. A pleasant and friendly person who works collaboratively in fast-food and busy retail
environments.
BACHELOR OF SCIENCE IN HOTEL MANAGEMENT

Best Link College of the
Philippines 2011-2015
 Upselling
 Excellent skills in maintaining cleanliness and
 Payments Processing
personal hygiene standards
 Service Request Respond
 Exceptional verbal and written communication skills
 Complaint solving
 Flexibility/Adaptability
 Dedicated to work
 Planning and Organizational
Age: 31 years old

Gender: Female
Date of Birth: December 18, 1991
Civil Status: Married
Nationality: Philippines
Language Spoken: English, Tagalog
Safa Express Supermarket
August 2022 – Present
Cashier
K.M. Trading Group Al Muatared, Al Ain, UAE
 Collect cash and credit card payments from customers

 Make change accurately and efficiently
 Deal with returns and refunds as necessary
 Maintain cash control over register drawer and verify amounts are correct
 Answer customer questions as they arise
 Calculate customer bills through cash register ringing
 Balancing the cash register and generating reports for credit and debit sales.
 Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to
every customer.
Puregold Price Club Inc.

Oct 2021 – June 2022
Checkout Team Leader
Tungko Manga, SJDM Bulacan
 Maintain cash registers and their contents, checking for accuracy in the store’s daily cash.
 Check duty posts regularly to ensure that cashiers are present and doing their work to facilitate
free flow of payment activities by customers.
 Supervise human traffic by directing customers to cashiers who are attending to few people
to avoid crowding on a particular queue.
 Greet customers warmly, give them direction when needed, and answer their questions
about products, services, prices, and promotions.
 Ensure that the work environment is clean and in good hygienic condition to promote
the image of the organization to customers.
 Be on the move, checking with cashiers to know if they are experiencing any challenges,
and give them a helping hand to keep the job going.
Jollibee
Nov 2018 – Dec 2019
Cashier
IBN Battuta, Dubai, UAE
 Greet customers and communicate with them to determine their orders.

 Take customers’ orders and punch them correctly into the POS system.
 Collect the cash payment and return correct change.
 Process credit and debit card transactions.
 Provide information to customers of daily specials and discount deals.
 Relay customers’ orders to the kitchen and ensure the promptness of each order.
 Assist counter staff in packing ready orders while handing them to customers.
 Restock workstation with supplies and inform manager about shortages of items in stock.
 Keep track of a cash drawer and ensures it is balanced till the end of shift.
 Prepare and maintain cash reports at the end of each day.
Ansar Mall
Sep 2016 – Oct 2018
Sales Lady
Al Nahda, Sharjah, UAE
 Greeting customers at the store and lead them to desired sections, assist them in locating
products.
 Provide information about product features, benefits, price, offers and also suggest additional
products in a bid to meet the company’s and self-sales targets.
 Assist customers in making decisions regarding suitable purchases based on their specific likes.
 Lead customers to the cash counter and assist cashiers with barcode, discount information, and
bagging purchased items.
 Create sales and stock reports, daily sales target and detailing all transactions made in a day for
the purpose of informing the managerial of sales progress.
 Survey and suggest the managerial about purchasing the product according to the choice and
demands of the customers.
 Coordinate to display new arrival items as well as ageing items at the front end at order
obtained from warehouse and back store.
 Oversee and maintain the cleanliness of selling areas and shelves.
Lee Jeans
May 2015 – June 2016
Sales cum Cashier
Fairview Terraces – Ayala Land
Quezon City, Philippines
 Work with customers with the cheerful and pleasant outlook.

 Give answers to customers’ questions or concerns related to the product.
 Assist customers to find out the items as per the size, color and price.
 Inform customers about ongoing and upcoming sales offer details.
 Arrange the product in shelves and display in manikin.
 Process the payments by cash, credit and debit card.
 Bag products for the customers.
 Prepare the cash report every day at the end of shift.
SM Department Store
June 2014 – January 2015
Sales Lady
SM Fairview QC , Philippines
 Greeting customers at the store and lead them to desired sections, assist them in locating
products.
 Provide information about product features, benefits, price, offers and also suggest additional
products in a bid to meet the company’s and self-sales targets.
 Assist customers in making decisions regarding suitable purchases based on their specific likes.
 Lead customers to the cash counter and assist cashiers with barcode, discount information, and
bagging purchased items.
 Create sales and stock reports, daily sales target and detailing all transactions made in a day for
the purpose of informing the managerial of sales progress.
I hereby certify that all written above is true and correct to the best of my knowledge and
belief.

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GHINEN ABIO GONZALES

Villa 28 Al Muatared, Al Ain, U.A.E.

BACHELOR OF SCIENCE IN HOTEL MANAGEMENT

Age: 31 years old

 Collect cash and credit card payments from customers

Puregold Price Club Inc.

 Greet customers and communicate with them to determine their orders.

 Work with customers with the cheerful and pleasant outlook.

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