Pradeep

Resume
Pradeep Kumar
Email id : pkumar.010918@gmail.com
Contact No : +91 –8178705358
Objective
Motivated Store Team with knack for driving sales and enhancing customer satisfaction. Skilled in
team leadership, inventory management, and strategic planning. Proven track record of improving
store performance through innovative merchandising and employee development. Committed to
fostering positive shopping environment and achieving organizational goals.
Key Business
 Marketing ideas
 High VM standards
 Store layout planning
 Customer relationship building
 Resolving customer complaints
 Marketing strategy implementation
 Maintained market data analysis
 Customer Data Maintained
 Market analysis
 Team building
 Sale strategy
 Team leadership
 Time management
Work Experience
Store Manager
Oct 2018- Oct 2024
Blackberry's - Mohan Clothing Pvt Ltd.
South Ex Part-2,V3s Mall,Pacific NSP ,Main Market Rajouri- New Delhi
Responsibilities
 Maintained all The Company SOP
 All SOP and yesterday's sales performance will be discussed with the staff in the
daily briefing
 Coach and Support Team members
 staff wise decussed Sale promise vs Achievement
 Ensure that the store is clean, safe and presentable for customers
 Provide support to customers and ensure customer satisfaction
Professional Skills
 Conceptualizing and implementing in store promotions and marketing ideas.

 To ensure high VM standards at any given point of time with proper segmentation
and store layout plan.
 Managing the in-house promotion and events help in the store
Customer Service and Sales Skills
 Building healthy relationship with all valued customers.

 Interacting with customer and feel them in delight in shopping.
 Delivering customer service and conducting in-house sales and promotions.
 Retaining old and making new members for the store.
 Solving the hidden and obvious needs of the customers.
 To Responsible for resolving customer complaints.
 Provide to Customer Home Shopping increase store sale.
 Manage service team members and delegate tasks
 Provide support to customers and ensure customer satisfaction
Managerial and Supervisory Skills
 To achieve sales targets through business development and floor traffic

generation.
 Analyzing sale in terms of fast and slow moving products.
 Ensuring that the sales floor is well merchandised and the supply chain from the
warehouse works smoothly.
 Ensure all services. Function utilities at the outlet are running smoothly.
 Implemented marketing strategies that resulted in increased sales.
 Monitor customer feedback and analyze customer trends
 Identify areas of improvement and develop strategies to increase customer
satisfaction
Assistant Store Manager
Sep 2015- Sep 2018
Pacific Subhash Nagar,V3s Mall,-New Delhi
Responsibilities
 Manage transactions with customers using cash registers

 Scan goods and ensure pricing is accurate
 Collect payments whether in cash or credit
 Issue receipts, refunds, change or tickets
 Redeem stamps and coupons
 Cross-sell products and introduce new ones
 Resolve customer complaints, guide them and provide relevant information
 Greet customers when entering or leaving the store
 Maintain clean and tidy checkout areas
 Track transactions on balance sheets and report any discrepancies
 Bag, box or gift-wrap packages
 Handle merchandise returns and exchanges
Cashier
Aug 2012- Jun 2015
Main Market Rajouri Garden. New Delhi
Responsibilities
 Manage transactions with customers using cash registers

 Scan goods and ensure pricing is accurate
 Collect payments whether in cash or credit
 Issue receipts, refunds, change or tickets
 Redeem stamps and coupons
 Cross-sell products and introduce new ones
 Resolve customer complaints, guide them and provide relevant information
 Greet customers when entering or leaving the store
 Maintain clean and tidy checkout areas
 Track transactions on balance sheets and report any discrepancies
 Bag, box or gift-wrap packages
 Handle merchandise returns and exchanges
Sales Supervisor
Sunflower
102,millennium Plaza ,Kurla Road Sakinaka Mumbai
Oct 2011- Jun 2012
Responsibilites
 Supervise and co-ordinate sales staff and cashiers

 Assign sales workers to duties and prepare work schedules
 Authorize payments by cheque and the return of merchandise
 Sell merchandise to customers
 Resolve problems that arise, such as customer complaints and supply shortages
 Maintain specified inventory and order merchandise
 Prepare reports regarding sales volumes, merchandising and personnel matters
 Hire and train or arrange for the training of new sales staff.
Education Qualification
High School ( NOS )

Delhi Public School R.K.Puram New ( 2004 )
higher secondary school ( NOS )

Delhi Public School R.K.Puram New ( 2009 )
BA
indira gandhi national open university New Delhi ( 2018

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Resume

Contact No : +91 –8178705358

 Conceptualizing and implementing in store promotions and marketing ideas.

Customer Service and Sales Skills

 Building healthy relationship with all valued customers.

Managerial and Supervisory Skills

 To achieve sales targets through business development and floor traffic

 Manage transactions with customers using cash registers

 Manage transactions with customers using cash registers

 Supervise and co-ordinate sales staff and cashiers

High School ( NOS )

higher secondary school ( NOS )

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