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    Wa0013.

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    Wa0013.

    Uploaded by

    mohammedehytaisham
    2 views2 pages

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    DOC-20240816-WA0013.

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    2 views2 pages

    Wa0013.

    Uploaded by

    mohammedehytaisham

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    EHYTAISHAM MOHAMMED

    IT HELPDESK ENGINEER

    Mohammedehytaisham@gmail.com, Mobile no:07733916317,Feltham,London-TW13 4EX.

    TECHNICAL SKILLS:-
     Active Directory, Exchange mail box,distribution list,Security groups,Email contacts and
    Shared mail box and Bitlocker.AWS Cloud and knowledge on other cloud based application.
     Ticketing tool :Unidesk and Servicenow.MS Office Suite: Word,Excel,PowerPoint and
    Outlook. Internet browsers :MS Explorer, Chrome and Firefox.
     Windows Client OS 7,8,10 and 11.VPN and Remote dialing.Support for laptops,Desktops
    and printers. Adobe Acrobat and WinZip. MS Proxy servers and Nevis networks.
     Microsoft Exchange, Microsoft O365,Citrix and VDI.Anti-Virus firewall Software’s:
    Kaspersky and Symantec end point protection.AD users and accounts and group policies.
     Communication skills, Documentation, Problem-solving,Adaptability
    Interpersonal skills and Project management.

    PROFESSIONAL EXPERIENCE :-

    SS PLYWOOD AND HARDWARE - SELF EMPLOYMENT


    SALES ENGINEER (Business Analyst) -June 2015 to Aug 2016
    1. Support sales executives with solution selling into prospect account base.
    2. Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
    3. Model the financial business case associated with each sales opportunity.
    4. Successfully match customer pain/requirements to proposed solutions.
    5. Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the
    value proposition.

    ICONIC LIVINGS INTERIORS


    HELPDESK ENGINEER-Feb 2017 to Aug 2022
    1.Install and configure computer hardware, software, networks and applications
    2.Continuously monitor and maintain systems and networks
    3.Respond to technical support calls from other staff members or clients and communicate how to resolve
    issues
    4.Diagnose and troubleshoot system and network problems, software faults or hardware complications
    5.Support the roll-out of new applications
    6.Keep a record of issues, along with solutions, to refer back to in future instances.

    TELEPERFORMANCE INDIA-Client Axis Bank Ltd


    1st line IT SUPPORT ENGINEER – Sept 2022 to Mar 2024
    1. Provide first/second level contact and problem resolution for customer issues.
    2. Work with Third Party Vendors to remediate complex AV issues as needed.
    3. Provide timely communication on issue status and resolution.
    4. Maintain ticket updates for all reported incidents.
    5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office
    2010, Cisco Jabber, another authorized desktop application.
    6. Basic knowledge of Mac operating system, to support Apple pc users.
    7. Install, upgrade, support and troubleshoot for printers, computer hardware.
    8. Performs general preventative maintenance tasks on computers, laptops, printers.
    9. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
    10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation
    hardware/software.
    11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and.
    Telecoms.
    EDUCATION :

    DECCAN COLLEGE OF ENGINEERING AND TECHNOLOGY-SEPT 2011 TO MAY 2015

     Bachelor’s of engineering in computer science and engineering.

    CERTIFICATIONS
     Training certification in CCNA and CCNP.
     Hardware and Networking.
     Microsoft student associate and Microsoft certified professional

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