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Screenshot 2024-09-18 at 8.32.39 PM

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taetwt2
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© © All Rights Reserved
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PONJESLY COLLEGE OF ENGINEERING

DEPARTMENT OF MANAGEMENT STUDIES


BA4022-QUALITY MANAGEMENT
ASSIGNMENT – I
CLASS: MBA – II YEAR Last Date: 25/09/2024
SL.NO REG.NO QUESTION

1. Explain the dimensions of product and service quality with


examples.
1 961823631002
2. Discuss the contribution of Philip Crosby in quality
management.
1. How will you handle customer retention? Give examples.
2 961823631003
2. Explain briefly the Japanese 5S principles.
1. Define quality. Explain the concept of perspectives of quality
for a product or a service offered by a company of your
3 961823631006
choice as an example.
2. Explain the concept of quality circle.
1. Discuss the various dimensions of product and service
quality in detail.
4 961823631007
2. Discuss the contribution of Juran in quality management.

1. What are the types of quality? Discuss the vision, mission


and policy statements in detail.
5 961823631013 2. Discuss the contribution of Edward Deming in quality
management.

1. What are the various strategies for customer retention?


6 961823631017 Elucidate.
2. Discuss the contribution of Ishikawa in quality management.
1. Illustrate and explain the steps to calculate cost of quality.
7 961823631020 2. What are Deming’s 14 points? Evaluate Deming’s approach
on the basis of its strengths and weaknesses.
1. Explain how customer focus and retention is more important
for a quality organization in current scenario and how
8 961823631024
companies are assuring it.
2. Explain steps in 8D methodology
1. Explain the strategies to reduce cost of quality.
9 961823631028
2. Write a detailed note on kaizen
1. Briefly explain the principles and practices of TQM
10 961823631029 2. Discuss the concept of quality loss function given by Taguchi
in detail
1. Discuss quality statements
11 961823631030 2. What are the components of 5s principle? Explain the
process of implementing 5s principles in detail.
1. Briefly explain about customer focus.
12 961823631031 2. What is meant by industrial cycle? Discuss hidden plant in
detail.
1. Briefly explain about customer complaints.
13 961823631034
2. Explain quality circle by Ishikawa.
1. Describe dimensions of quality
14 961823631041 2. What are Deming’s 14 points? Evaluate Deming’s approach
on the basis of its strengths and weaknesses.
1. Briefly explain cost of quality
15 961823631042 2. Discuss the contribution of Philip Crosby in quality
management.
1. Explain the dimensions of product and service quality with
examples.
16 961823631044
2. What is meant by industrial cycle? Discuss hidden plant in
detail.
1. Define quality. Explain the concept of perspectives of quality
for a product or a service offered by a company of your
17 961823631045
choice as an example.
2. Explain steps in 8D methodology
1. What are the types of quality? Discuss the vision, mission
and policy statements in detail.
18 961823631053 2. What are the components of 5s principle? Explain the
process of implementing 5s principles in detail.

1. Briefly explain the principles and practices of TQM


2. Discuss the contribution of Edward Deming in quality
19 961823631054
management.

1. Explain how customer focus and retention is more important


for a quality organization in current scenario and how
20 961823631057
companies are assuring it.

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