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Resort Management

While resorts and hotels both provide lodging and meals, they differ in their operations and target markets. Resorts primarily cater to vacationers and are located in remote or rural areas with many recreational activities, amenities, and seasonal operations. In contrast, hotels focus on both business and leisure travelers, are located in urban areas with limited amenities, and operate year-round with discounts on weekends. Key differences between resorts and hotels include facilities, location, recreation offerings, rates, and sources of revenue. However, both industry types provide lodging and meals and require maintenance of buildings and grounds while prioritizing guest service.

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Princess Kathleen Montero
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141 views

Resort Management

While resorts and hotels both provide lodging and meals, they differ in their operations and target markets. Resorts primarily cater to vacationers and are located in remote or rural areas with many recreational activities, amenities, and seasonal operations. In contrast, hotels focus on both business and leisure travelers, are located in urban areas with limited amenities, and operate year-round with discounts on weekends. Key differences between resorts and hotels include facilities, location, recreation offerings, rates, and sources of revenue. However, both industry types provide lodging and meals and require maintenance of buildings and grounds while prioritizing guest service.

Uploaded by

Princess Kathleen Montero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Resort

Management
CMPF, MBA
 Differentiate the operations of a
commercial hotel with a resort hotel.
 Appreciate the services rendered by
Learning both commercial and resort hotels
by the differences in operations that
Objectives they possess.
 Integrate concepts on operations
based on management principles of
recreational facilities.
Resort Management
 Is a very different venture from planning, resort opening, and daily operations. Filled with so
much thrill and fun, as the guest enjoys it, resort management differs from every aspect
compared to a typical commercial hotel.
Click icon to add picture

Difference of a Resort and a


Hotel
Visitor Market
RESORT HOTEL

 Resort cater primarily to the vacation and  Hotel caters primarily to both business
leisure travelers travelers and leisure travelers.
Facilities
RESORT HOTEL

 Its rooms are way bigger.  Larger spaces are also needed.
 More closet space is needed.  It focuses more on detail on the accent
and in-room facilities.
 It also focuses in outdoor facilities
Location
RESORT HOTEL

 Located in remote areas / rural areas.  Located in an urban area / city.


 Large amount of land.  Small piece of land.
Recreation
RESORT HOTEL

 Has a lot of recreational activities to offer.  It is limited to its facilities such as the spa,
souvenir shops and the gym.
Seasonality
RESORT HOTEL

 Its operation is seasonal.  The operation depends on no season as it


functions whole year round.
Personnel Attitude
RESORT HOTEL

 The guests expect to be pampered and  Service is more “business-like”. Guests see
service should convey “home & family a hotel as a temporary shelter.
hospitality”
Managers
RESORT HOTEL

 A resort manager should exhibit two  Manage operations.


important assets:
 They should be knowledgeable in the natural
setting on which the resort is based.
 The manager should also be knowledgeable
with guest activity programming
Rates
RESORT HOTEL

 They do the opposite, charging maximum  They tend to offer deep discounts on the
rates on the weekend and offering weekends to attract the business.
discounts during off-season and the
shoulder months of fall and spring.
Amenities
RESORT HOTEL

 Resorts tend to be destinations in  They cater to travelers who need a place


themselves. to spend the night a certain destination.
 They often have a more spacious layout,
offering their guests everything they need
in one place.
Corporate Responsibility
 Local communities may highly depend n the resort
for its economic future. Hence, the resort should
take on additional responsibility to the community
such as employment opportunities.
Employee Housing
RESORT HOTEL

 It is based from its location will provide  Based from its location and proximity
housing for its employee. does not provide housing, but in case of
emergencies, reverts to “house-use” for
 It is important that they provide suitable
its employees.
housing,
Labor Skills
RESORT HOTEL

 Tends to rotate into different jobs both  Tends to be more specialized and static
during the season and in the off-season. throughout the year.
Sources of Revenue
RESORT HOTEL

 Retail sales – including souvenirs, arts and  Derive most of their revenue from rooms,
crafts, and designer resort wear – are food and beverage, and various minor
more important, as is revenue from operating departments.
recreational activities.
 Some properties derive a great deal of
revenue from land sales.
Traditions
 Are more important for resorts than for other types of hotels.
 Many resorts cater to repeat guests who are attracted by annual festivals and theme
weekends.
 They come back to enjoy the experience year after year.
Similarities of Resort and Hotel
 Both seal meals and rooms
 Both are labor intensive industry
 Both have buildings and grounds which require maintenance and upkeep
 Courtesy and guest service are of prime importance to both
 Inn keeping laws apply to both
Wrap Up
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listening! <3
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