JMS DELIVERY OPERATION

HQ NMD OPERATION Department

01.28.2024
 01 ARRIVAL POD

02 DELIVERY POD

Content 03 POD TIMELY

04 DELIVERY BEFORE 9AM

05 INVENTORY SCAN

06 PAYCOOL
DELIVERY OPERATION TEAM STRUCTURE 2024

ERIC DENG
OPERATION

NAME INDICATOR TARGET

1. Arrival POD Rate
 85.00%
Cham 2 Delivery POD Rate
Delivery Supervisor 3. Delivery Assessment
09760829610  86.00%
4. Summary List of Problematic Indicators and Solving

1. Actual POD
Shienna 2. Delay POD
 85.00%
PIC  10.00%
3. NO POD  5.00%
09984731361

1. Delivery Before 9AM

Jherome 2. Paycool
 55.00%
09187528786

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL
Scope:
Scope:
This aims all J&T Leaders, Back Office ,branch supervisor and warehouse employees to be accustomed on
the utilization of the JMS tab in monitoring NMD Indicator.

Objectives:
By the end of this module, the learners will be able to:
• Be familiar with the JMS tabs utilized by the NMD;
• Generate accurate reports using JMS.
• Push Branches to hit the set target for each Indicator.

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01 ARRIVAL POD

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Arrival Efficiency Monitoring

Logic of arrival pod rate:

It is the Volume of parcels received on the specified time and percentage of parcels being delivered on the
same day. Which contributes in the completion of FIFO. It also shows the QTY of parcels being delivered on
24H – 48H-72H and Above 72H from the time it arrives.

Importance:
To monitor and verify the efficiency of deliveries for each Branch
 To provides the ability to check the status of waybills within a specified time frame.
 Ensure the express to complete pod within the planning time limit and improve the overall pod timeliness
rate.

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OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Arrival POD Date Extraction Date and Time ：

T-2 (12:00:00) to T-1 (11:59:59)

The formula is:

POD QUANTITY / ARRIVAL QUANTITY

Refresh Time in JMS System:

30 mins

Best Time to Pull Out the Data:

Best Extraction of Data (22:00:00)

Sending of Report

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

After clicking the Operating Indicators, proceed to the

following tab:
Click the Operating Indicators a. The End
b. Arrival Efficiency Monitoring H
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• To make inquiries:
a. Set the Arrival Time;
b. Choose the Statistical Dimensions;
c. Choose the Waybill Source,
d. Return Parcel or Not
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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

• Arrival Qty: It is the total amount of arrived parcels in the area.

• POD Qty: The total amount of parcels that have been POD scanned for the day.
• No POD Qty: The total amount of parcels that not yet been POD scanned for the day.
• Hourly Pending: Parcels that has been POD or not signed within. 24H ,48H ,72H, Beyond 72H
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 SAMPLE INDICATOR
Network Management Department - January 29, 2024 - ARRIVAL POD MONITORING
网 络管理部 - 2024.01.29 - 时效准点签收率(到 件 )

What is your
共享日期 Shared Date : 2024.01.30
到件 时间 ARRIVALDate：2024.01.28 12:00:00 - 2024.01.29 11:59:59
数据来源 Navigation：Operating Indicators > the end >Arrival Efficiency Monitoring T-2 (12:00:00) – T-1 (11:59:59)

Regional
到件 签收率定义：网点当天到件的签收量，公式：签收量 / 到件量；
Logic of arrival pod rate: Volume of parcels received and delivered on the same day. The formula is: pod amount / arrival amount.
注：按月度数据距离目 标排名先后顺序，达 标/向好 标记“绿色”，未达 标/向差 标记“红色” Note: Rank by monthly data distance target ，Qualified/good mark "green", unqualified/Not good mark "red"

Mo nthly data
月度数据
Tre nd change in re ce nt 5 days
近 5 天 趋势变化
Arrival POD
Ranking
排名
AREA
大区
Re gio n
区域
RGM
负责人
Jan 1 -2 9 De c 1 -2 9
Co mpare January
Last Mo nth Targe t
Distance
targe t POD RATE POD RATE POD RATE POD RATE POD RATE
POD RATE
(Arrival)
Tre nd Chart
Target
本 月 签收率 签收率 距离目 (T-5 ) (T-4 ) (T-3 ) (T-2 ) (T-1 ) 趋势图
同 期 对比 目 标值 2 0 2 4 . 0 1 .2 9
标

1 NCR 张中东Victor 89.90% 88.57% 1.33% 1.04% 91.90% 91.45% 91.62% 89.70% 85.64% 9 0 .9 0 %

2 NWL 牛国 锋Frank 88.42% 87.81% 0.61% 0.44% 90.16% 90.02% 90.56% 89.16% 86.19% 9 0 .0 9 %

MAIN
3 SWL 蔡 晓伟Wells 89.81% 89.12% 0.69% 0.16% 91.22% 91.65% 90.49% 89.32% 87.62% 9 0 .7 6 %
ISLAND

4 SEL 赵炜David 91.61% 91.39% 0.22% -0.35% 93.35% 93.67% 93.31% 92.79% 91.80% 9 3 .4 0 %

5 NEL 崔新 Choi 87.46% 87.61% -0.16% -0.51% 89.66% 88.81% 88.89% 87.47% 84.48% 8 8 .0 4 %

TOTAL 8 9 .4 6 % 8 8 .8 4 % 0.62% 0.17% 9 1 .3 1 % 9 1 .0 6 % 9 1 .0 3 % 8 9 .6 6 % 8 6 .9 0 % 9 0 .5 3 %

1 BSL 孙晓楠 Soren 73.96% 72.90% 1.06% 0.44% 78.61% 78.91% 83.03% 79.69% 76.71% 8 0 .5 4 %

2 WVA 储祥波Bob 75.89% 75.57% 0.32% -0.15% 79.95% 82.64% 81.32% 77.34% 68.38% 8 0 .2 5 %
OUTSIDE
ISLAND
3 CDO 周浪Long 67.97% 67.85% 0.12% -0.19% 69.73% 68.92% 69.30% 67.93% 62.39% 7 1 .9 9 %

4 DVO 王明 Armin 63.42% 65.49% -2.08% -2.23% 70.69% 75.08% 72.31% 69.64% 54.06% 7 2 .5 3 %

TOTAL 7 1 .0 8 % 7 1 .1 2 % -0 . 0 4 % 0.24% 7 4 .3 7 % 7 6 .6 2 % 7 7 .3 3 % 7 4 .0 2 % 6 5 .8 7 % 7 7 .1 2 %

GRAND TOTAL 8 3 .2 0 % 8 3 .6 3 % -0 . 4 3 % -0 . 8 0 % 8 6 .3 6 % 8 6 .5 9 % 8 6 .7 9 % 8 4 .4 5 % 8 0 .7 2 % 8 4 .8 4 %

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02 DELIVERY POD

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Monitor Delivery

To monitor the efficiency of POD

To check the status of the Non- POD parcels
To monitor the rate of Calls and SMS.
Checking of pending delivery and return pending's, as well as undelivered parcels per branch
level.
Can monitor parcels that are awaiting delivery signatures, including the total quantity and any
problematic parcels.

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OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Delivery POD Extraction Date and Time ：

T-1 (00:00:00) to T-1 (23:59:59)

The formula is:

POD QUANTITY / DELIVERY QUANTITY

Refresh Time in JMS System:

30 mins

Best Time to Pull Out the Data:

DATA IS ALREADY FREEZED

Sending of Report

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

After clicking the Operating Platform, proceed to the

following tab:
a. Data Monitoring
Click the Operating Platform b. Monitoring Delivery
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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

a. Set the Start Time and End Time

b. Choose the Statistical Dimensions
c. Select the Order Source
d. Pick the Product Type (EZ or BP)
e. Delivery Branch
f. Click Box RPOD
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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Total Delivery: The total Quantity of parcel with Delivery Scan.

Already POD: The total amount of parcels that were successfully delivered.
RPOD Scan: The total amount of parcels that were successfully returned to seller.
Not Yet POD: The total amount of parcels that have not been POD yet overnight, problematic parcels and Unrecorded
POD Rate: The Total Qty of POD/ The Total Delivery
Call: The total amount of calls performed by the courier connected to the Sprinter App.
SMS: The total amount of SMS sent by the courier connected to the Sprinter App.
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OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

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 SAMPLE INDICATOR
Network Management Department - January 30, 2024 - DELIVERY POD MONITORING
网 络管理部 - 2024.01.30 - 时效准点签收率(派件 )

What is your
共享日期 Shared Date : 2024.01.31
派件 时间 Delivery Date：2024.01.30 00:00:00 - 2024.01.30 23:59:59
数据来源 Data Generation：Operating Platform > Data Monitoring > Monitoring delivery
派件 签收率定义：网点当天派件的签收量，公式：签收量 / 派件量
Logic of delivery pod rate: Volume of parcels POD delivered on that day. The formula is: pod amount / delivery amount. Regional
注：按月度数据距离目 标排名先后顺序，达标/向好 标记“绿色”，未达 标/向差 标记“红色” Note: Rank by monthly data distance target，Qualified/good mark "green", unqualified/Not good mark "red"
Delivery
POD Target
Delivery POD-Monthly data Trend change in recent 5 days
派 件 签收-月 度 数 据 近 5天 趋势变化
Ranking AREA Region RGM
排名 大区 区域 负责人 Compare Last January Distance POD RATE
Jan 01-30 Dec 01-30 POD RATE POD RATE POD RATE POD RATE Trend Chart
Month Target target (DELIVERY)
本 月 签收率 上 月 签收率 (T-5) (T-4) (T-3) (T-2) 趋势图
同 期 对比 目 标值 距离目标 2024.01.30

1 SEL 赵炜David 94.66% 94.11% 0.54% 1.76% 95.50% 94.92% 94.14% 94.98% 96.07%

2 NWL 牛 国 锋Frank 93.69% 92.78% 0.90% 1.06% 94.71% 94.09% 92.62% 93.88% 95.04%

3 MAIN ISLAND NCR 张中东Victor 90.81% 89.53% 1.28% 0.58% 92.90% 90.78% 85.40% 92.28% 93.52%

4 SWL 蔡 晓伟Wells 91.51% 91.29% 0.21% 0.44% 92.67% 91.23% 89.99% 91.95% 92.64%

5 NEL 崔 新 Choi 90.49% 90.60% -0.10% 0.08% 91.45% 90.96% 89.14% 90.77% 92.13%

TOTAL 92.04% 91.37% 0.68% 0.59% 93.39% 92.20% 89.68% 92.66% 93.86%

1 BSL 孙晓楠Soren 80.86% 79.59% 1.27% 1.35% 85.07% 82.28% 79.02% 84.81% 80.75%

2 WVA 储祥波Bob 81.44% 80.54% 0.90% 1.14% 83.89% 81.43% 77.57% 84.41% 83.78%
OUTSIDE ISLAND
3 CDO 周 浪 Long 69.75% 69.66% 0.09% 0.26% 70.77% 71.20% 64.99% 75.11% 74.09%

4 DVO 王 明 Armin 69.59% 70.24% -0.65% -0.47% 70.93% 71.47% 64.71% 73.70% 71.82%

TOTAL 75.83% 75.51% 0.32% 0.99% 78.42% 76.85% 71.86% 80.16% 77.77%

GRAND TOTAL 86.00% 86.22% -0.22% 0.00% 88.35% 86.70% 84.03% 86.99% 88.52%

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03 POD TIMELY

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INDICATOR JMS NAVIGATION KEY INFORMATION

LOGIC: Parcel that arrives within the specific timeframe

requires to POD within the Planning POD time.

What is the Importance of this Indicator

Generation Time:
 Efficient Delivery Operations 00:00:00-23:59:59 T-1
 Reduced SLA Refresh Time :
 Customer Satisfaction After the operation of the day
 Cost Efficient Report Send-out GC :
 Competitive Advantage

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 INDICATOR JMS NAVIGATION KEY INFORMATION

DELIVERY
SHIPPING BRANCH
BRANCH DC DC

Planning
SLA SLA Travel time: 3HRS
POD Time:
Unload/Sorting: 2HRS
6HRS

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 INDICATOR JMS NAVIGATION KEY INFORMATION

Navigation:
Step 1: Open your JMS, click Operating Indicators tab
Step 2: Click The end tab
Step 3: Click Actual POD (T-1)
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 INDICATOR JMS NAVIGATION KEY INFORMATION

1 2 3

Inquiry:
Step 1.Select by planning pod date statistic in Time Dimension
Step 2.Change the date from T-1 in Start date and End date
Step 3. Click N in Return Parcel or Not
Step 4. Change Statistical Dimension to Branch

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 INDICATOR JMS NAVIGATION KEY INFORMATION

1 2 3 4

Terms:
1. Destination DC Name - Station where the parcel departed
2. Delivery Branch Name - The designated branch to deliver the parcel
3. Destination Distribution Shift - Indicates the waive of Arrival
4. Planning POD End- Specified POD time H
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 INDICATOR JMS NAVIGATION KEY INFORMATION

Default Planning POD Time:

ARRIVAL TIME PLANNING POD END

00:00:00 - 08:00:00 14:00:00

08:00:01 - 12:00:00 18:00:00

12:00:01 – 23:59:59 23:59:59

Note:
1. Arrival of 12:00:01-23:59:59, If all can be delivered and signed for on the same day, even if it is
23:59 on the same day.
2. If not all deliveries can be made, the delivery time will be on the next day until 2PM

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 INDICATOR JMS NAVIGATION KEY INFORMATION
1 2 3 4 5 6

Terms:
1. Should POD qty - Arrival within the time-range for POD within the planning time
2. POD Amount and Customer PP - The number of POD and the Customer Problematic
3. Customer reached rate - The ratio of customer successfully reached
4. Actual POD-on Time - POD within the planning time
5. Actual POD-Delay-POD beyond the planning time
6. Actual POD-Not Signed – Not yet POD including with problematic and no movement. H
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INDICATOR JMS NAVIGATION KEY INFORMATION

Formula:
 Actual POD-on Time
POD Qty / Should be POD Qty
 Actual POD-Delay
Delay POD Qty / Should be POD Qty
 Actual POD-Not Signed
Customer Problematic +Other
Problematic+ Non Problematic /Should be POD Qty

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INDICATOR JMS NAVIGATION KEY INFORMATION

VIDEO TUTORIAL

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OPERATION 01
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INDICATOR JMS NAVIGATION KEY INFORMATION

VIDEO TUTORIAL
EFFECTIVE TRAINING AND MONITORING &
COMMUNICATION GUIDELINES PERFOMANCE
REVIEW

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04 DELIVERY BEFORE 9AM

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 Indicator and
Overview Key Information Navigation
Importance

Delivery Scan Before 9AM - The proportion of shipments leaving the warehouse
before 9AM at service points; promoting timely warehouse operations, and
enhancing the efficiency of end-to-end delivery.

Why we need to do this indicator? Date Range:

 Date Range: T-1
 To push the branch to have timely dispatch.
Generation Time:
 To maximize the time of delivery  The best time to extract the data
is morning the next day.
 To increased POD rate within the day.
Sending of Report:
 Operate the Inbound

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 Indicator and
Overview Key Information Navigation
Importance

What are the importance of this indicator?

Timeliness:
• Timely dispatch of shipments is vital for meeting customer expectations and
service level agreements.

Efficiency:
• It indicates how effectively resources such as staff, vehicles, and inventory are
managed to facilitate timely departures.

End-to-End Delivery:
• This optimization reduces transit times, minimizes delays, and enhances
overall customer satisfaction with the delivery experience.

Customer Satisfaction:
• Customers expect their orders to arrive promptly, and shipments leaving the
warehouse before 9 AM contribute to meeting those expectations.

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 Indicator and
Overview Key Information Navigation
Importance

New interface for report of Delivery before 9AM

Formula:
01-09AM Delivery Qty = Sum(0’1 - 8’9)
9AM Delivery Rate = 01-09AM Delivery Qty / Total Operation Count
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 Indicator and
Overview Key Information Navigation
Importance

How to improve or achieve our target rate?

 In order to achieve our target, of course we need to dispatch or delivery scan all the arrival, pending,
and backlogs parcels before 9AM. And also, to increase the Actual POD On Time Rate.

To do:

Training and Monitor Communication

Guidelines
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 Indicator and
Overview Key Information Navigation
Importance

Anomalies/Abnormalities Solution:

 Communicate with  Also, communicate with  Check the arrived of the

Distribution Center to Fleet Department to couriers. To monitor if
adjust the schedule of request more trucks to they on time or late.
arrival time to avoid delay fast arrived all parcels.
in Delivery Branch end.

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 Indicator and
Overview Key Information Navigation
Importance

Click the “Operating Indicators” then,

Click the “The end” and,

Click the “Branch Operation

Time Period Distribution”. H
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 Indicator and
Overview Key Information Navigation
Importance

Click “Inquiry”

Change the date from T-1

Change the Statistical

Change the Dimension
Dimension into “Branch”
into “Delivery”
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 Indicator and
Overview Key Information Navigation
Importance

Set Time:
Total Operation Count: Specific time of delivery scan
Number of parcel whether is
arrival, pending, and backlogs

Count of AWB:
Total of delivery scan in
their specific time and
branch

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 Indicator and
Overview Key Information Navigation
Importance

Operator Employee Name: Scan Time: Time of

Name of the dispatch rider delivery scanned

This will be shown if you click the number in their specific time, the details of each AWB. H
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VIDEO TUTORIAL

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05 INVENTORY SCAN

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Inventory Scan
Monitoring key inventory metrics, such as turnover of parcels and how many parcel left in the
Warehouse at the end of the day , it help us to assess the operational efficiency and make data-driven
decisions to improve inventory management processes.

Inventory Taking Scan – It is an operation that the admins in the branches use the sprinter APP to scan
the parcels which are pending in the warehouse.

Inventory Taking Report – It is a report that admins use to check whether any parcels get stolen, lost
and also can process the long pending waybills.

Importance - All the parcels in the warehouse should be scanned.

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 Importance

If Inventory is Not Tally , there are several scenarios:

1.Loss (stolen)
Check the CCTV and follow up the riders.

2. Problematic Parcels
Did not Following the PP SOP / Headless

3. Long Pending
Transfer to claim or push the final status

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OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Inventory Scan Start and End Date/Time ：

T-1 (00:00:00) to T-1 (23:59:59)

The formula is:

Inventory = Arrival + Delivery Problematic Parcels – Already
POD
Refresh Time in JMS System:
30 mins

Best Time to Pull Out the Data:

DATA IS ALREADY FREEZED

Sending of Report

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

After clicking the Operating Platform, proceed to the

following tab:
a. Data Monitoring
Click the Operating Platform b. Inventory Taking Report
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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

• To make inquiries:
a. Set the Starting Time and End Time;
b. Choose the Statistical Dimensions;
c. Choose the Responsible DP

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 OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

Inventory : The Total quantity of the parcels that should remain the branch after the operation, excluding POD and RPOD
Inventory Taking Quantity: The qty of scanned parcels after the operation
Inventory Gains: The qty of excess parcel scanned
Inventory Losses : Quantity of parcel that not Scan because there is No Actual parcel
Whether Inventory Taking: after admins finish the Inventory Taking Scan,
N will change to Y. It means you have finished the Inventory taking scan. Now you should check whether there are any
gains or losses.
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INVENTORY SCAN TAKING FORMULA

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OVERVIEW DEFINITION APPS VIDEO TUTORIAL

①Inventory taking scan ②Scan the bar code ③Upload the waybills and confirm

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OVERVIEW DEFINITION NAVIGATION VIDEO TUTORIAL

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SAMPLEMONITORING

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06 PAYCOOL

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THANK YOU!