PT.

PRATHITA TITIANNUSANTARA
A I R P O R T S E R V IC E S
Head Office : Jl.Bungur Besar Raya 34 H Jakarta – Indonesia 10610
Phone : 021 425-3152 (hunting) Fax: 021 422-2411
Website : http://www.ptn.co.id

COMPANY PROFILE
§ AIRCRAFT GROUND HANDLING SERVICE
• GROUND SUPPORT EQUIPMENT
• SBU TRAINING CENTRE
 2

DAFTAR ISI TABLE OF CONTENTS

Daftar Isi 2 Table of Contents

Profil 3 Profile
Visi dan Misi 4 Vision and Mission
Pendahuluan 5 Introduction
Lingkup Bisnis 6 Scope of Business
Pelayanan Kami 8 Our Services
Aircraft Ground Handling 9 Aircraft Ground Handling
Ground Support Equipment 11 Ground Support Equipment
Training Centre 13 Training Centre
Keunggulan Kami 15 Our Strength
Pelanggan Kami 16 Our Customer
Pelanggan VIP dan VVIP 17 VIP and VVIP Customer
Marketing Performance 18 Marketing Performance
Operational Performance Station 19 Operational Performance Station
Sertifikasi Pegawai 20 Certification of Employees
Penghargaan Pelanggan 21 Customer Award
Jaringan Operasi Kami 22 Our Operational Network
Kantor Perwakilan Kami 23 Our Branch Office
 3

PROFILE

NAME : PT. PRATHITA TITIANNUSANTARA

ADDRESS : JL. BUNGUR RAYA BESAR NO. 34H JAKARTA
SERVICES AREA : 27 AIRPORTS IN INDONESIA
BUSINESS COVERAGE : GENERAL AND SERVICES
LEGAL : PERSEROAN TERBATAS (PT)
ESTABLISH : AKTE SOETOMO RAMELAN,SH NO.1 ,JULY 1 1987
SHAREHOLDERS : DANA PENSIUN MERPATI
4
 5

PENDAHULUAN INTRODUCTION

PT. Prathita Titiannusantara (PTN) didirikan pada PT. Prathita Titiannusantara (PTN) was established
tanggal 01 Juli 1987 di Jakarta sebagai salah satu unit on July 1st of 1987 as subsidiary company of Pension
milik Yayasan Dana Pensiun PT. Merpati Nusantara Fund Foundation of Merpati Nusantara Airlines. At
Airlines. Pada awalnya hanya memberikan pelayanan the beginning, PTN services were Cargo, General
kepada induk perusahaan Merpati Nusantara Trading and Ground Support Equipment.
Airlines. Pelayanan PTN saat itu bergerak di bidang
Cargo, General Trading dan Pelayanan Ground
Support Equipment.

PTN berusaha terus meningkatkan kualitas PTN has effort to increase service quality and increase
pelayanan dan sumber daya manusia yang handal the reliable, professional human resources also
dan professional serta mengembangkan alat provide supporting facilities (infrastructures) in order
penunjang (infrastruktur ) agar siap melayani to serve customer better.
pengguna jasa (pelanggan) lebih baik.

Sejalan dengan perkembangan industri penerbangan In line with the development of aviation industry in
di Indonesia, PTN berkembang menjadi Perusahaan Indonesia, PTN was growing the business to become a
Ground Handling yang profesional dan bersertifikat professional Airport Service Company and has been
serta menyediakan jasa pelayanan bagi maskapai certified to provide services for any airlines in
penerbangan di seluruh Indonesia. Saat ini PTN telah Indonesia. At present PTN is an independent Airport
menjadi Perusahaan Airport Services yang Services Company with the biggest network and have
Independen dengan jaringan layanan terluas dan already served either domestic or international
telah melayani hampir semua airlines Domestik dan airlines in Indonesia.
Internasional di Indonesia.
 6

LINGKUP USAHA SCOPE OF BUSINESS

A. Surat ijin Usaha Perusahaan A. Business based Company Leter Permit

(NO. 07677/01/1.824.271Berlaku sampai 10 Januari 2018) (No. 07677/p-01/1.824.271 valid until January 10th 2018 )

§ Alat Mekanikal / Elektrikal § Mechanical & Electrical Services

§ Suku Cadang Pesawat Udara § Aircraft Spare Part

§ Ramp Handling § Ramp Handling

§ Jasa konsultasi Manajemen § Management Consulting Services

B. Akta Notaris B. Business based Certificated Notary

(No. AHU-31676.40.22 Tahun 2014) (AHU – 31676.40.22 in 2014 include)

§ Perdagangan § Forestry
§ Kehutanan § Trading
§ Pemborong § Contractor § Mining
§ Pertambangan
§ Perindustrian § Industry § Developer
§ Pengembang
§ Percetakan § Printing § Workshop
§ Perbengkelan
§ Transportation § Services
§ Angkutan § Jasa
§ Agriculture
§ Pertanian/Perkebunan § § Livestock
Perikanan
 7

LINGKUP USAHA SCOPE OF BUSINESS

C. Ijin Kegiatan Pelayanan Jasa terkait bandar Udara di 27 C. Business based on Airport Authority Permit at 27 Branch
Station (AMQ, BDJ, BDO, BIK, BPN, CGK, DJB, DJJ, DPS, Offices in Indonesia (AMQ, BDJ, BDO, BIK, BPN, CGK, DJB,
HLP, JOG, KNO, KOE, LOP, MDC, MKQ, PDG, PKU, PLM, DJJ, DPS, HLP, JOG, KNO, KOE, LOP, MDC, MKQ, PDG,
PLW, PNK, SOQ, SRG, SUB, TKG , TIM, UPG) : PKU, PLM, PLW, PNK, SOQ, SRG, SUB, TKG , TIM, UPG) :
§ Pelayanan Jasa Ramp services
§ Ramp Services
§ Penanganan Jasa Cargo dan Pos
§ Cargo Handling and Postal Services
§ Pelayanan Jasa Penumpang dan bagasi
§ Passenger and Baggage Services
D. Training Centre
D. Training Centre
Dokumen Legal :
Legal Documents :
§ No. I /LD-DG.007/DKP/X/2015 tentang personel
§ No. I /LD-DG.007/DKP/X/2015 on personnel handling the
penanganan pengangkutan barang berbahaya. transport of dangerous goods.
§ Izin menyelenggarakan kursus keputusan kepala
§ Permit decision organize courses head office of the
kantor pelayanan terpadu satu pintu kota
one stop service center municipality jakarta 000 /
administrasi jakarta pusat
1.19.1 / 31.71.03.1005 / 1851,332 / 2015.
000/1.19.1/31.71.03.1005/1851.332/2015
§ No.005 / SBU - DBU / II / 2015 of Sector aircraft
§ No.005/SBU-DBU/II/2015 tentang Bidang peralatan
ground service equipment .
pelayanan darat pesawat udara.
§ Certificate is an education and training of personnel
§ Sertfikat penyelenggaraan pendidikan dan atau
pelatihan personel bandar udara No. 005/S4BU- or aerodrome No. 005 / S4BU - DBU / VIII / 2015

DBU/VIII/2015 bidang pemandu parkir pesawat field guide aircraft parking .

udara.
 8

PELAYANAN KAMI OUR SERVICES

§ Konsep pelayanan PTN adalah “ § Concept of PTN’s services is “ 247 non
247 non stop services “ , 24 jam stop services “ 24 hours daily and 7
sehari dan 7 hari seminggu. days weekly services.
§ PTN berkomitmen memberikan § PTN committed to provide the best
pelayanan berkualitas dengan quality of sevices by maintaining and
selalu menjaga dan meningkatkan increasing factors of safety, regularity
faktor safety, regularity and and compliance to regulations.
compliance to regulations.
§ Semua pelanggan PTN dilayani § PTN customers will be served with high
dengan standard services yang standard of safety first, on time
tinggi ( Safety first, on time dan performance refer to IATA standard
pelayanan yang sesuai standard which are also customized to customers
IATA) serta sesuai dengan need. Wee deliver services for regular
kebutuhan pelanggan. Kami flight, charter regular and spot charter
melayani penerbangan reguler flight either jet aircraft (Narrow body),
berjadwal, reguler charter dan spot private Jet aircraft or Propeller and
charter baik yang menggunakan helicopter aircraft.
jenis pesawat Jet (Narrow Body),
Private Jet, pesawat propeller
maupun pesawat Helikopter.
 9

AIRCRAFT GROUND HANDLING

Dengan dukungan Ground Staff, Ground Support Equipment, dan With the support of our Ground Staff, Ground Support Equipment
Operator yang handal, kami siap memberikan layanan prima and reliable services, we are ready to deliver excellent services to
kepada setiap pelanggan dengan focus pada keselamatan, tepat every customer with focus on safety, on time performance
waktu, dan sesuai standart IATA (International Air Transport according to IATA ( International Air Transport Association)
Association). standards.

§ Passenger Services § Passenger Services

PTN menyediakan pelayanan sebelum terbang ( pre flight) § PTN provide services before aircraft take off (pre flight
bagi penumpang maskapai penerbangan mulai dari saat services) for airlines passenger from check-in to boarding
check-in sampai dengan pesawat lepas landas (boarding) the aircraft and after aircraft arrived (post flight services).
serta setelah pesawat mendarat (post flight). Passenger Passenger Services will be served by a friendly and
Services akan di layani oleh petugas Front Liners yang professional Ground Staff.
ramah dan profesional. § Ramp Services
§ Ramp Services § PTN is commited to deliver on time performance services
PTN berkomitmen untuk melayani pelanggan tepat waktu starting when the aircraft landed until the aircraft take off.
mulai dari saat pesawat mendarat sampai dengan pesawat Our services include loading/ unloading, aircraft
terbang kembali. Layanan kami di antaranya Loading/ movement,ULD control, interior and exterior aircraft
Unloading, pergerakan pesawat, ULD Control dan cleaning.
perawatan kebersihan interior dan eksterior pesawat.

§ Aircraft Interior Cleaning (AIC) § Aircraft Interior Cleaning ( AIC)

§ Load Control,Communication & Flight Operation § Load Control, Communication & Flight Operation Services

§ Cargo & Mail Services § Cargo & Mail Services

§ Warehousing § Warehousing
 10
AIRCRAFT GROUND HANDLING
 11

AIRCRAFT GROUND SUPPORT EQUIPMENT

Armada GSE kami lebih dari 238 unit motorized dan Our Ground Support Equipment (GSE) are more
lebih dari 884 unit non motorized equipment yang than 238 units of motorized equiment and more
ditangani oleh tenaga operator yang handal dan than 884 units non motorized equipments
berlisensi. Pemeliharaan GSE kami lakukan secara managed by a reliable licensed operator. We
komprehensif baik perawatan rutin sampai overhaul provide comprehensive maintenance either routine
sesuai dengan rekomendasi dari Original Equipment maintenance or overhaul in accordance with the
Manufacture recomendations of the Original Equipment
Manufacturer.

Our GSE consist of :

§ ASR : Air Starter Unit : 26 § LSC : Lavatory Service Cart : 20

§ ATT : Aircraft Towing Tractor : 41
§ MUV : Maintenance Upstair Vertical :4
§ AUT : Air Conditioning Truck :7
§ BTT : Bagage Towing Tractor : 61 § PBS : Passenger Boarding Stair(mnl) : 145
§ BCT : Bagage Cart Unit :548 § PBS : Passenger Boarding Stair (truck) :4
§ BCL : Belt Conveyer Loader : 21 § TBU : Towing Bar Unit : 110
§ CBU : Cannopy Bombardier Unit : 4 § WST : Water Service Truck :5
§ FLT : Forklift :8
§ WSC : Water Service Cart : 20
§ GPU : Ground Power Unit AC/DC : 38
§ GPU : Ground Power Unit DC : 13 § LST : Lavatory Service Truck :6
§ GTC : Ground Turbin Compressor: 4 § Other Unit : : 37

“ TOTAL EQUIPMENT 1122 UNITS “

 12

AIRCRAFT GROUND SUPPORT EQUIPMENT

 13

TRAINING CENTRE
Komitmen kami selalu memberikan layanan terbaik Our commitment is delivering the best service to
kepada pelanggan salah satunya dengan secara customers either periodicly or continually training
periodik dan berkelanjutan mengadakan Pendidikan to all employees, so as to keep their skills and
dan Pelatihan kepada seluruh karyawan, sehingga professional in his/her field.
tetap terjaga keterampilan dan profesionalismenya.

Mengacu pada Safety Regulation, PTN telah Referring to Safety Regulation, PTN has trained
mencetak tenaga Ground Handling dan Operator Ground Handling Workers and GSE Operators
GSE yang memiliki surat Tanda Kecakapan (Lisence) which are qualified and has license of the
dari Instansi berwenang. authorized intitution.

PTN tidak hanya mengadakan Pendidikan dan As a professional Training Centre, PTN provide
Pelatihan untuk internal saja, tetapi juga melayani internal training and also for external customers
pelanggan external dari Airlines atau Ground from any Airlines and Ground Handler based on
Handler lainnya sesuai sertifikasi yang di butuhkan, certification related with the specification of :
antara lain :
§ GSE Operator (ATN, GPU, ASR, AUT, WST, LST, PBS, FLT, MUV, BTT, BCL)
§ Aircraft Marshaller
§ Aircraft Interior Cleaning
§ Aircraft Exterior Cleaning
§ Aviation Security
§ Dangerous Good
§ Safety Awareness ( Avsec, DG & Ramp Safety )
§ Ground Staff ( Service Excellent, Pax, Ramp & Baggage Handling).
§ Management Trainee
§ Basic Operations.
§ Etc
 14
TRAINING CENTRE
 15

KEUNGGULAN KAMI OUR STRENGTH

q PTN adalah perusahaan Airport Services q PTN is an independent Airport Services Company run
Independen yang dikelola oleh manajemen yang by professional management.
profesional.
q Memiliki jaringan yang luas di 33 ( tiga puluh q Having a wide network in the 27 (twenty seven)
tiga) bandara di Indonesia, memudahkan kami airports in Indonesia, we make it easy toreach and
menjangkau dan memnuhi seluruh kebutuhan satisfy all customer needs PTN is an airport services
pelanggan. PTN merupakan perusahaan airport company with the largest network among similar
services yang terluas jaringannya diantara companies.
perusahaan-perusahaan sejenis.
q Lebih dari 238 unit GSE motorized dan lebih dari q More tahn 238 units motorized GSE operated and
884 unit non motorized kami dioperasikan oleh 884units nonmotorized by ourlicensed andreliable
operator-operator handal yang berlisensi dan di operators and covered by insurance.
jamin asuransi.
q Ground staff kami yang terlatih, ramah, terampil, q Our Ground staff are trained, friendly, Skilled, and
dan gesit setiap saat siap memberikan layanan agile at all times ready to provide excellent service for
prima untuk kepuasan pelanggan. the satisfaction of our loyal customer.
 16
PELANGGAN KAMI OUR CUSTOMERS
PT. Prathita Titiannusantara selalu termotivasi untuk PT. Prathita Titiannusantara is always motivated to provide
memberikan pelayanan yang prima pada setiap customer excellent services to every customers so that it can find and
sehingga dapat menemukan dan menyelesaikan solusi complete innovative solutions for their business problems.
inovatif untuk masalah-masalah bisnis mereka.
Kami menjalankan bisnis dengan dukungan crew lapangan We do business with the support of our ground crew which are
yang handal dan terampil dengan tools yang sangat reliable and highly skilled with adequate tools, and still build a
memadai, serta tetap membangun hubungan baik untuk good relationship to our customer’s to support their business
kelangsungan bisnis pelanggan (corporate dan private), continuity ( corporate and private ), among other are :
mereka di antaranya adalah :
NO AIRLINE AIRCRAFT TY PE NO AIRLINE AIRCRAFT TYPE
GULFSTREAM 550
GARUDA INDONESIA B 7 37 NG 18 SEACON
B737-700
1 ATR 7 2-600
CESSNA B-208B
CRJ 1000 19 ASIAN ONE
TECNAM P-2006T
LION AIR B 7 37 900(ER) GULFSTREAM IV
2
B 7 37 SERIES/MD BEACHCRAFT 390
20 TRANS WISATA AIR KING AIR 350i
SRIWIJAY A B 7 37 NG
3 HELLICOPTER BL 407
B 7 37 -500
HELLICOPTER BL 412
BATIK AIR A 320 B737-400
4
B 7 37 SERIES800/900 21 KBA GLOBAL EXPRESS
MALINDO B 7 37 -800 CHALLENGER
5 CITATION XLS
B 7 38
EURO COPTER EC 135
NAM AIR B 7 37 -500 22 PEGASUS AIR SERVICE
6 GRAND CARAVAN
B 7 37 SERIES 200/300/400 KAMOV 3211BC
7 CITILINK A 320 23 ELANG LINTAS INDONESIA BEECHJET
8 AIR ASIA A 319/320 GULFSTREAM 150 LJ 60
EMBRAER CHALLENGER 600
EXPRESS AIR DORNIER 24 SAYAP UNGGUL NUSANTARA
9 GLOBAL EXPRESS
B 7 37 SERIES 200/300/500 ANTONOV
TRAVIRA DASH 85 B 737-800
10
B 7 37 SERIES 400/800 EMBRAER 190

TRIGANA B 7 37 SERIES 300/400 25 PREMI AIR GULFSTREAM 550

11 CESSNA CARAVAN
ATR
EURO COPTER 145
12 JHONLIN ATR 42 26 AIR MALEO FOKER 27
13 SUSI AIR CARAVAN 27 INDONESIA AIR TRANSPORT LEGACY-600
14 MY INDO B 7 37 SERIES 800/900 PREMI A1
28 ALFA TRANS DIRGANTARA GRAND CARAVAN
15 AVIASINDO C208B
CESSNA 172
16 SILK AIR A320
ANTONOV
WINGS DASH -8/ATR 29 SARI RAHAYU BIOMANTARA B777/B767/B757/B707/A300/A310
17
B7 37 -MD GULFSTREAM
 17

VIP & VVIP CUSTOMERS

 18
MARKETING PERFORMANCE
NON CAPTIVE MARKET

1. Regular Flight 2. Adhoc / Charter Flight

§ Garuda indonesia § Jhonlin
§ Sriwijaya Air § Trans Wisata Air
§ Nam Air § Pegasus Air Service
§ Lion Air § Kharisma Bahana Aviation
§ Wings Air § Enggang Air Service
§ Batik Air § Air Maleo
§ Travel Express § Elang Lintas Indonesia
§ Trigana Air § Elang Nusantara Air
§ Avia Star Mandiri § Suba Air
§ Travira § Indoasia
§ Air Fast § Sayap Unggul Nusantara
§ Indonesia Air Asia § Seacon
§ Malindo § PT. AFM Aviasi
§ Kalstar § Alfa Trans Dirgantara
§ Susi Air § Sari Rahayu Biomantara
§ Kangean Energy Indonesia § Asian One
§ Citilink § Susi Air
§ My Indo § Indonesia Air Transport
 19
OPERATION PERFORMANCE STATION

NO STATION AIRLINES
1 AMQ LION , BATIK , SRIWIJAYA , TRAVIRA , WINGS
2 BDJ JHONLIN
3 BDO LION , WINGS , EXPRESS , MALINDO
4 BIK SRIWIJAYA
5 BPN AIR ASIA , WINGS
6 CGK AVIASTAR
7 DJB LION , NAM , SUSI AIR
8 DJJ BATIK , SRIWIJAYA , EXPRESS , MY INDO
9 DPS SRIWIJAYA , NAM , KANGEAN
10 HLP ADHOC/CHARTER FLIGHT
11 JOG SRIWIJAYA , NAM , SILK AIR
12 KOE GARUDA , NAM
13 KNO SUSI AIR
14 LOP AIR ASIA
15 MDC SRIWIJAYA , GMF
16 PDG AIRASIA , SRIWIJAYA , EXPRESS , LION , BATIK
17 PKU AIRASIA , SRIWIJAYA , SUSI
18 PLM LION , EXPRESS , NAM , AIRASIA , BATIK
19 PLW GARUDA , CITILINK
20 PNK SRIWIJAYA , NAM , BATIK , LION , EXPRESS
21 SOQ EXPRESS
22 SRG AIRASIA
23 SUB NAM , TRIGANA
24 TKG RENTAL GSE ONLY
 20

SERTIFIKAT PEGAWAI CERTIFICATION OF EMPLOYEES

NO CERTIFICATION TYPE CODE PERSONS

1 GSE OPERATOR
a. Aircraft Towing Tractor ATT 169
b. Ground Power Unit GPU 164
c. Air Starter ASR 156
d. Baggage Towing Tractor BTT 138
e. Lavatory Service Truck LST 48
f. Water Service Truck WST 16
g. Air Conditioning Truck ACT 25
h. Forklift FLT 38
i. Passanger Boarding Stair PBS 22
j. Maintenance Upstair Vertical MUV 6
k. Belt Conveyer Loader BCL 52
2 MARSHALLING MSH 107
3 AVIATION SECURITY AVSEC 37
4 DANGEROUS GOODS DG 38
5 FLIGHT OPERATION OFFICER FOO 48
 21

PENGHARGAAN PELANGGAN CUSTOMER AWARDS

 22
JARINGAN OPERASI KAMI / OUR OPERATIONAL NETWORK

Kualanamu

Manado
Pontianak
Pekanbaru
Padang
Biak
Palu Sorong
Jambi
Balikpapan

Jayapura
Palembang
Tanjung karang Banjarmasin Ambon

Timika
Ujung pandang
Cengkareng
Halim
Semarang
Surabaya
Bandung Jogyakarta
Denpasar Merauke
Lombok

Kupang
 23

KANTOR PERWAKILAN KAMI OUR BRANCH OFFICES

MANADO : Sam Ratulangi Airport,
AMBON : Pattimura Airport,
Tlp. 62-812-4409711 mdcbm@ptn.co.id
Tlp. 62-911-323776 amqbm@ptn.co.id
MEDAN : Kualanamu Airport,
BALIKPAPA : Sepinggan Airport,
Tlp. 62-61-4145139 mesbm@ptn.co.id
Tlp. 62-542-764111 bpn@ptn.co.id
PADANG : Minangkabau Airport,
BANDUNG : Husein Sastranegara Airport
Tlp. 62-751-819047 pdgbm@ptn.co.id
Tlp. 62-22-6044391 bdobm@ptn.co.id
PALEMBANG : Sultan Mahmud Badarudin II Airport,
BANJARMASIN : Syamsudin Noor Airport,
Tlp.62-711-385059 plmbm@ptn.co.id
Tlp. 62-511-4705566 bdjbm@ptn.co.id
PALU : Mutiara airport,
BIAK : Frans Kasiepo Airport,
Tlp. 62-451-486684 plwbm@ptn.co.id
Tlp. 62-981-25330 bikbm@ptn.co.id
PEKANBARU : Syarif Kasim II Airport,
CENGKARENG : Soekarno-Hatta Airport,
Tlp. 62-761-674771 pkubm@ptn.co.id
Tlp. 62-21-55915069 cgkbm@ptn.co.id
PONTIANAK : Supadio Airport,
DENPASAR : Ngurah Rai Airport,
Tlp. 62-561-724288 pnkbm@ptn.co.id
Tlp. 62-361-760220 dpsbm@ptn.co.id
SEMARANG : Achmad Yani Airport,
HALIM : Halim Perdana Kusuma,
Tlp. 62-24-7617622 srgbm@ptn.co.id
Tlp. 62-21-8003597 hlpbm@ptn.co.id
SORONG : Domine Eduard osok Airport,
JAMBI : Sutan Thaha Airport,
Tlp. 62-951-323315 soqbm@ptn.co.id
Tlp. 62-741-571730 djbbm@ptn.co.id
SURABAYA : Juanda Airport,
JAYAPURA : Sentani Airport,
Tlp. 62-31-8686485 subbm@ptn.co.id
Tlp. 62-967-591591 djjbm@ptn.co.id
UJUNG PANDANG : Sultan hasanudin Airport,
JOGJAKARTA : Adi Sutjipto Airport,
Tlp. 62-411- 3656067 upgbm@ptn.co.id
Tlp.62-274-4331668 jogbm@ptn.co.id
KUPANG : El Tari Airport,
Tlp. 62-380-881481 koebm@ptn.co.id
LOMBOK : Praya Airport,
Tlp. 62-370-6157101 amibm@ptn.co.id
LAMPUNG : Radin Inten Airport,
Tlp. 62-721-7697111 tkgbm@ptn.co.id