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    Generating Reports at Front Desk

    Uploaded by

    Mahmood Al Jabiri
    The document outlines the standard procedure for generating routine reports at the front desk of a hotel. It details that reports should be printed at night with less guest interruptions, sorted by department, and also printed in-house in case of computer issues. It lists over 30 specific reports that should be generated and saved according to a schedule, such as in-house guest lists, arrivals, departures, reservations, room statuses, balances, and more. The reports should be filed with only the latest versions kept and also uploaded to cloud storage for redundancy.

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    © All Rights Reserved
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    Generating Reports at Front Desk

    Uploaded by

    Mahmood Al Jabiri
    58 views3 pages
    The document outlines the standard procedure for generating routine reports at the front desk of a hotel. It details that reports should be printed at night with less guest interruptions, sorted by department, and also printed in-house in case of computer issues. It lists over 30 specific reports that should be generated and saved according to a schedule, such as in-house guest lists, arrivals, departures, reservations, room statuses, balances, and more. The reports should be filed with only the latest versions kept and also uploaded to cloud storage for redundancy.

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    Generating Reports At Front Desk

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    The document outlines the standard procedure for generating routine reports at the front desk of a hotel. It details that reports should be printed at night with less guest interruptions, sorted by department, and also printed in-house in case of computer issues. It lists over 30 specific reports that should be generated and saved according to a schedule, such as in-house guest lists, arrivals, departures, reservations, room statuses, balances, and more. The reports should be filed with only the latest versions kept and also uploaded to cloud storage for redundancy.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    58 views3 pages

    Generating Reports at Front Desk

    Uploaded by

    Mahmood Al Jabiri
    The document outlines the standard procedure for generating routine reports at the front desk of a hotel. It details that reports should be printed at night with less guest interruptions, sorted by department, and also printed in-house in case of computer issues. It lists over 30 specific reports that should be generated and saved according to a schedule, such as in-house guest lists, arrivals, departures, reservations, room statuses, balances, and more. The reports should be filed with only the latest versions kept and also uploaded to cloud storage for redundancy.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Generating Reports At Front Desk [Routine,

    Emergency Etc.]
    SOP Number: Front Office SOP – 68

    Department: Front Office - General - Generating Reports

    Date Issued: 20-Aug-2019

    Time to Train: 20 Minutes

    Generating Routine Reports Standard Procedure:

    1. Printing department reports


     This is usually done at night by the night shift GSA as there
    are less interruption guest-related activities.
     A list would be provided showing which type of report to be
    printed for each department.

    2. Sorting of reports
     Offer excellent service for internal customers (Other
    departments).
     All reports would be sorted and placed according to the
    designated places for collection.

    3. Printing in-house reports.


     For the latest information in case of the computer breakdown.
     Front desk should provide excellent service to other
    department and make sure to be consistent.
     In-house by room number & in-house by alpha reports are to
    be printed at 10:00 am, 13:00 pm, 17:00 pm and 22:00 pm.
    Details of other reports which need to be generated can be
    seen on point 4.

    4. Generating Downtime reports and Saving them as per


    the Schedule timings:
     In house guests by room number.
     In house guests sorted by guest name.
     Remaining arrivals for the day by room number.
     Remaining arrivals alpha with VIP and guest preferences.
     Remaining departures by room number.
     Departures Checked Out -Today.
     Arrivals Checked in - Today.
     Airport Pickup report.
     Airport Drop Report.
     Rate Variance Report.
     Reservations on the books ( all ).
     Availability as per room type.
     Arrival List Next 3 days.
     Departures next 3 days.
     All Open Traces for next 3 days.
     Banquet Functions list for the day.
     Housekeepers List showing current rooms status.
     Room Status detail report.
     Out of Order rooms list.
     Out of service rooms list.
     Guest balance detailed report.
     Open balance report.
     High Balance guest report.
     Guest Ledger Balance with Ageing.
     City Ledger / AR Ledger Balance with Ageing.
     Cashier Status.
     Payments by Cash Register.
     Current Exchange rate.

    5. Filing of downtime reports.


     Only keep the latest reports while filing the hardcopy/printout
    of the downtime reports.
     The above step will ensure to avoid confusion and to provide
    guarantee precise service.
     The filing of downtime reports will be handy when it is needed.
     When saving the downtime reports as pdf files then make sure
    to upload to online file upload platforms like Google Drive,
    Dropbox, One Drive etc. 
     Saving a copy on a cloud-based file sharing folder will be very
    useful when the hotel IT infrastructure fails or the particular
    computer where the backup is saved is crashed.

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