Maya Gaston

Maya Gaston
Customer Service Expert

Nashville, TN 37210
maya.gaston98@yahoo.com
+1 629 215 1827
Energetic and accomplished Team/Manager/Business/Leader with 6+ years of experience and deeply

rooted knowledge in effective, productive strategies to manage resources while consistently meeting
performance expectations within established budgetary parameters. Highly efficient in supervising
teams while planning and maintaining work schedules, updating policies and procedures, and driving
continuous organizational improvements. 10+ Years experience in customer service and committed to
exercising unparalleled leadership skills while engaging in strategic action plans to drive overall growth
and success of the organization.
Authorized to work in the US for any employer
Work Experience
Bartender/Server
True Food Kitchen - Nashville, TN
January 2022 to Present
• Worked in a fast paced and high volume environment
• Prepare alcoholic beverages as well as fresh squeezed juices and smoothies.
• Cut and Prep fruit and vegetable batches for all seasonal drinks.
• Prioritizing great customer service with guests.
• Taking and fulfilling orders and serving guests with urgency and efficiency.
• Perform daily side work and cleaning duties.
• Record and fulfill Togo orders over the phone as well as in person.
• Certified trainer of all servers and bartenders.
• Tending to the needs of guests throughout entire dining experience.
• Upselling
• Prepare alcoholic beverages with precision and proper garnishment.
• Managing liquor costs by ensuring drinks are properly made and rang into POS system.
Front of House Manager/Bar Manager

Applebee's - Nashville, TN
June 2020 to December 2022
• Coordinating the restaurant’s daily operations during a shift
• Maintaining consistent positive guest experiences and high productivity throughout the shift
• Reporting any issue to the production supervisor or shift manager
• Assigning tasks to junior employees
• Conducting performance reviews
• Monitoring and recording workers’ work habits and ensuring timely completion of assigned tasks
• Assisting the manager manage the restaurant’s business segment operations like service and staffing
• Helping the manager in controlling costs and optimizing profits through P&L statements
• Scheduling maintenance appropriately
• Reporting all meetings
• Ensuring a safe and healthy environment for staff and guests through full adherence to sanitation
and safety standards
• Supervising current employees and training new ones for consistent provision of excellent service
• Communicating with representatives from the corporate offices
• Filling out paperwork
• Placing inventory orders
• Being a team leader in back-of-house and front-of-house groups
• Measuring guests’ satisfaction and exceeding their expectations
• Quickly resolve any customer complaints on shifts as shift manager.
• Tracked hourly sales performance.
• Managed recruiting, interviewing, hiring and training of new store employees
• Thrive in challenging customer service environment.
• Managed store security system
• Monitored and ordered supplies
• Completed performance reviews
• Delivered disciplinary write ups when necessary.
Retail Store Manager

Pet Supermarket - Montgomery, AL
November 2020 to December 2021
• Guide management staff in decision making and day to day operations.
• Communicate effectively at the corporate level.
• Know, understand and driving monthly, quarterly and annual sales goals.
• Know and Enforce company policies.
• Participate in weekly conference calls.
• Ability to verbally explain sales and create and follow through with plans to increase revenue.
• Oversee day to day store operations.
• Count cash drawers, safes and operate cash registers.
• Effectively communicate with, customers by phone, email, or in person and resolve any issues that
may arise.
• Create work schedule for management staff and sales associates.
• Inventory management
• Responsible for ordering and processing of all livestock, and perishable products.
• Oversee training of new team members on company processes and procedures.
• Counsel, mentor and correct staff
• Strive to meet various daily sales goals.
• Coach team on how to achieve and exceed goals as a unit.
• Managed store and daily cash deposits.
• Tracked hourly sales performance.
• Managed recruiting, interviewing, hiring and training of new store employees
• Thrive in challenging customer service environment.
• Managed store security system
• Monitored and ordered supplies
• Completed performance reviews
• Delivered disciplinary write ups when necessary.
Bartender and Certified trainer
Applebees Bar and Grill - Nashville, TN
December 2017 to June 2020
• Bartended and served in a high volume fast paced sports bar environment
• Certified trainer of all front of house staff and oversaw continued training while setting example on
how to most efficiently complete certain tasks and occasionally stepping in to assist coworkers
• Provided seamless and enjoyable service to guests allowing them to reflect on their dining experience
as a positive one
• Thrived in a fast paced and highly challenging customer service environment while continuing to
Prioritize high quality customer service through recording and fulfilling orders accurately and serving
guests with urgency and efficiency
• Performed daily side work and cleaning duties and ensuring that side work is properly completed by
other team members
• Expedited properly prepared and plated food ensuring any additional guests requests have been
fulfilled, and continued to cater to the needs of guests throughout entire dining experience
• Prepare alcoholic beverages with precision and proper garnishment as determined by the menu and
within the Tennessee Liquor Laws
• Managing liquor costs by ensuring drinks are properly prepared and rang into POS system
Floral and Produce Shift Supervisor

Kroger - Murfreesboro, TN
March 2016 to August 2017
• Supervised and ensured completion of employees performing daily tasks
• Department Inventory management, maintained Planograms, and ensured recovery of merchandise
• Created Floral arrangements for any and all occasions while providing high quality customer service
• Received and processed produce and floral product, Lifted heavy loads, stocked and organized
merchandise
• Produce cleaning, culling, cutting and wrapping
Education
Currently enrolled in Audio Engineering

SAE Institute of Technology-Nashville - Nashville, TN
September 2022 to Present
Previously Enrolled in Exercise Science

Faulkner University - Montgomery, AL
December 2021
High school diploma or GED

Riverdale High School - Murfreesboro, TN
May 2016
Skills
• Food services (7 years)
• Server
• Communication
• Computer
• Cashier
• Customer Service (7 years)
• Leadership
• Microsoft Office
• Teamwork
• Technology
• Writing
• Stocking and organizing
• produce cleaning and culling
• Physical strength
• Bartending
• Host/Hostess
• POS
• Restaurant Experience (9 years)
• CPR certified (2 years)
• Food Safety (7 years)
• Cash Handling (7 years)
• Management
• Kitchen Experience
• Sales
• Expediting (3 years)
• Retail management (2 years)
• Planograms (2 years)
• Store management (3 years)
• Retail sales (2 years)
• Merchandising (6 years)
• Food Preparation (6 years)
• Inventory Control (2 years)
• Supervising Experience (6 years)
• Organizational Skills
• Microsoft Word
• Microsoft Powerpoint
• Time Management
• Communication Skills
• Administrative Experience
• Microsoft Excel
• Zoom (4 years)
• Data collection (2 years)
• Recruiting (2 years)
• Shift Management
• Assistant Manager Experience
• Training & development
• Upselling
• Profit & Loss
• Pet Care
• Restaurant Management
• Aloha POS
Certifications and Licenses
Forklift Certified
September 2020 to September 2025
CPR & First Aid
TABC Certified
Bartender License
Food Handler Certification
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient

October 2020
Motivating others to achieve objectives and identifying improvements or corrective actions.
Full results: Highly Proficient
Verbal Communication — Expert

October 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Customer Focus & Orientation — Highly Proficient

October 2020
Responding to customer situations with sensitivity
Management & leadership skills: Impact & influence — Proficient

November 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient
General manager (hospitality) — Highly Proficient

September 2021
Solving group scheduling problems and reading and interpreting P&L statements
Customer focus & orientation — Proficient

October 2021
Responding to customer situations with sensitivity
Sales skills — Proficient

October 2021
Influencing and negotiating with customers
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Groups
Women’s College Basketball

August 2016 to May 2020
• Missouri Valley College women’s basketball - 1 year.
• Faulkner University women’s basketball - 3 years.
High school basketball

2012 to 2016
• Cascade high women's - 3 years
• Riverdale women’s basketball - 1 year.
9 Years Women's AAU basketball

• Tennessee Team Pride
• Tennessee Flight
• Tennessee Glory
Tribe Talent Management

October 2022 to Present
• Model
• Actor
• Dancer

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Maya Gaston

Customer Service Expert

Energetic and accomplished Team/Manager/Business/Leader with 6+ years of experience and deeply

Authorized to work in the US for any employer

Front of House Manager/Bar Manager

Retail Store Manager

Floral and Produce Shift Supervisor

Currently enrolled in Audio Engineering

Previously Enrolled in Exercise Science

High school diploma or GED

Certifications and Licenses

CPR & First Aid

Food Handler Certification

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient

Verbal Communication — Expert

Customer Focus & Orientation — Highly Proficient

Management & leadership skills: Impact & influence — Proficient

General manager (hospitality) — Highly Proficient

Customer focus & orientation — Proficient

Sales skills — Proficient

Women’s College Basketball

High school basketball

9 Years Women's AAU basketball

Tribe Talent Management

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