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    Nykolas Mcilwain

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    Nykolas Mcilwain is seeking a new job opportunity and is willing to relocate anywhere. He has over 3 years of experience in food service and customer service roles, including as a Team Member at Chick-fil-A, Assistant Manager at Jack's Family Restaurants, and Shift Leader at Smoothie King. He also has 1 year of experience providing technical support. Nykolas has a high school diploma and various certifications in areas like food safety and Microsoft Office. He has assessments showing proficiency in skills like customer service, leadership, scheduling, and attention to detail.

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    Nykolas Mcilwain

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    44 views5 pages
    Nykolas Mcilwain is seeking a new job opportunity and is willing to relocate anywhere. He has over 3 years of experience in food service and customer service roles, including as a Team Member at Chick-fil-A, Assistant Manager at Jack's Family Restaurants, and Shift Leader at Smoothie King. He also has 1 year of experience providing technical support. Nykolas has a high school diploma and various certifications in areas like food safety and Microsoft Office. He has assessments showing proficiency in skills like customer service, leadership, scheduling, and attention to detail.

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    Nykolas Mcilwain is seeking a new job opportunity and is willing to relocate anywhere. He has over 3 years of experience in food service and customer service roles, including as a Team Member at Chick-fil-A, Assistant Manager at Jack's Family Restaurants, and Shift Leader at Smoothie King. He also has 1 year of experience providing technical support. Nykolas has a high school diploma and various certifications in areas like food safety and Microsoft Office. He has assessments showing proficiency in skills like customer service, leadership, scheduling, and attention to detail.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views5 pages

    Nykolas Mcilwain

    Uploaded by

    api-480387219
    Nykolas Mcilwain is seeking a new job opportunity and is willing to relocate anywhere. He has over 3 years of experience in food service and customer service roles, including as a Team Member at Chick-fil-A, Assistant Manager at Jack's Family Restaurants, and Shift Leader at Smoothie King. He also has 1 year of experience providing technical support. Nykolas has a high school diploma and various certifications in areas like food safety and Microsoft Office. He has assessments showing proficiency in skills like customer service, leadership, scheduling, and attention to detail.

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    Nykolas Mcilwain

    Hoover, AL 35216
    nmcilwain@outlook.com
    (850) 570-1640

    Willing to relocate: Anywhere


    Authorized to work in the US for any employer

    Work Experience

    Team Member
    Chick-fil-A - Hoover, AL
    June 2021 to Present
    • Take Orders on a POS System
    • Complete transactions accurately and in a fast manner
    • Clean work station
    • Dress Appropriately and have good personal hygiene
    • Take orders through a drive-thru speaker
    • Cook food to the appropriate temperature, safely
    • Serve/Bag food in a fast manner

    Assistant Manager
    Jack's Family Restaurants - Hoover, AL
    January 2020 to June 2021
    • Assists General Manager (GM) in ensuring and leading all employees provide outstanding service,
    satisfied guests
    • Assist in hiring, training and development and coaching the team
    • Understands, enforces and adheres to all company policies and procedures
    • Assists in maintaining all company operations standards and compliance
    • Set and meet restaurant goals for service, operations and financial results
    • Utilize operations systems to run a great restaurant every shift, every day
    • Delivers consistent, high quality products daily, every shift
    • Implement restaurant controls, especially cash & inventory
    • Assists GM in maintaining appropriate staffing and may assist with weekly schedules
    • Assists in administering all paperwork in a timely manner • Assists in analyzing profit and loss
    statements and in meeting established sales plan for unit
    • Maintains and records accurate inventory
    • Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
    • Maintains a clean facility at all times
    • Performs other duties as assigned

    Technical Support Advisor


    Concentrix - Jacksonville, FL
    June 2020 to February 2021
    • Achieve and maintain recognized and applicable technical certification(s)
    • Working knowledge of client technical systems
    • Courteous with strong customer service
    • Ability to effectively communicate, both written and verbally
    • Ability to learn including strong problem solving skills
    • Dependable with proficient attention to detail
    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
    • Ability to work as a team member, as well as independently with minimal supervision
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and
    professional tone and manner
    • Has program required basic skill set to perform routine tasks within simple processes but lacking
    program/product specific knowledge.
    • Works with close supervision and clearly defined procedures.
    • Starting to demonstrate familiarity with client terminology, operating standards and procedures.
    • Starter without sustained metric performance levels.
    • Ability to work with iOS, iPad OS, and macOS

    Crew Member
    Papa Murphy's - Vestavia Hills, AL
    August 2019 to January 2020
    Preparing food to customer specifications, interacting in a positive manner with both coworkers and
    consumers, and taking constructive direction daily.

    Shift Leader
    Smoothie King - Vestavia Hills, AL
    November 2018 to August 2019
    • Take Orders on a POS System
    • Complete transactions accurately and in a fast manner
    • Clean work station
    • Dress Appropriately and have good personal hygiene
    • Make smoothies in the correct manner
    • Clean blenders and blender housings
    • Verify and count cash drawers
    • Run shifts accordingly
    •

    Team Member
    Chick-fil-A - Hoover, AL
    April 2018 to November 2018
    • Take Orders on a POS System
    • Complete transactions accurately and in a fast manner
    • Clean work station
    • Dress Appropriately and have good personal hygiene
    • Take orders through a drive-thru speaker
    • Cook food to the appropriate temperature, safely
    • Serve/Bag food in a fast manner
    Education

    High school diploma


    G.W. Carver High School - Birmingham, AL
    November 2018 to May 2020

    Skills
    • Microsoft Office (3 years)
    • Shift Supervisor
    • Food Service
    • Customer Service
    • POS
    • Food Production
    • Food Preparation
    • Food Safety
    • Supervising Experience
    • iOS
    • Technical Support
    • Leadership
    • Mobile Devices
    • Time management
    • Microsoft Excel
    • Mac OS

    Certifications and Licenses

    Food Handler
    November 2018 to November 2020

    Driver's License

    Microsoft Office Specialist


    Present
    Outlook 2013 
    PowerPoint 2013 
    Word 2013 
    Excel 2013 
    Access 2013

    ServSafe Manager
    May 2021 to May 2026
    ServSafe Manager certification
    Assessments

    Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient


    December 2018
    Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their
    workload.
    Full results: Proficient

    Management & Leadership Skills: Impact & Influence — Highly Proficient


    August 2019
    Adapting leadership style to accomplish goals using rational or emotional appeal.
    Full results: Highly Proficient

    Supervisory Skills: Directing Others — Proficient


    August 2019
    Motivating others through feedback to identify improvements or corrective actions.
    Full results: Proficient

    Food Safety — Proficient


    August 2019
    Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
    Full results: Proficient

    Scheduling — Proficient
    August 2019
    Cross-referencing agendas and itineraries to avoid scheduling conflicts.
    Full results: Proficient

    Customer Service Skills — Proficient


    September 2018
    Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
    Full results: Proficient

    Customer Service — Expert


    September 2020
    Identifying and resolving common customer issues
    Full results: Expert

    Numerical Reasoning Skills — Proficient


    September 2020
    Quickly and accurately performing basic mathematical operations, recognizing numerical sequences,
    and interpreting graphs
    Full results: Proficient

    Attention to Detail — Highly Proficient


    September 2020
    Identifying differences in materials, following instructions, and detecting details among distracting
    information
    Full results: Highly Proficient

    Workplace Safety — Highly Proficient


    October 2020
    Using safe practices at work
    Full results: Highly Proficient

    Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
    development in any professional field.

    Publications

    NMT Productions
    http://nmtproductions.com
    January 2019

    Nyk’s Portfolio
    http://nykm.weebly.com
    February 2020
    This is a personal portfolio for Nykolas Mcilwain

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