Matthew Ford

Matthew Ford
North Adams, MA
Matthewolik91@gmail.com
+1 413 770 6437
Authorized to work in the US for any employer
Work Experience
Lead Residential Counselor

Alternative living Centers-Pittsfield, MA
September 2021 to May 2023
• Managed 37 and 52-bed residential rehab facility.
• Coordinated residential intakes, performing drug screens, and medication reviews. Was responsible
for an extensive overhaul of the intake policy and redrafted the intake process and paperwork.
• Handled social work-type issues such as food stamp applications, job referrals, housing, and services
access.
• Ordered and maintained 3-4k of food products monthly and oversaw meal preparation and ordering.
• Gave weekly 45-60 minute group therapy sessions as well as per diem performed this duty.
• Performed room searches and drug testing.
• One-on-one time with clients to provide peer support and trained counseling.
Senior Call Center Representative

Wayfair-Pittsfield, MA
February 2021 to July 2021
• Thrived in a dynamic call center environment, handling high call volumes and responding to customer
inquiries via phone and email with professionalism, courtesy, and efficiency.
• Utilized advanced problem-solving skills and in-depth product knowledge to address customer
concerns, providing tailored and effective solutions that aligned with company policies and customer
satisfaction goals.
• Displayed exceptional multitasking abilities while conducting research, typing responses, and
managing various tasks simultaneously, ensuring prompt and accurate support to customers.
• Excelled in a work-from-home setting, displaying self-motivation and accountability to achieve and
exceed performance targets consistently.
• Recognized for exceptional performance, achieving a bonus that placed within the top 15% company-
wide, reflecting dedication, and commitment to excellence.
Prep Cook/Dishwasher
THE LANTERN-Pittsfield, MA
April 2019 to April 2020
• Efficiently followed prep lists and recipes for food preparation, ensuring timely execution of tasks.
• Measured and chopped vegetables, cut meat, and prepared ingredients for various dishes.
• Conducted basic cooking duties like reducing sauces and parboiling food with precision.
• Skillfully prepared simple dishes such as pastas, burgers, and grill items, maintaining quality standards.
• Managed dishwashing area and efficiently sorted, cleaned, and sanitized dishes, utensils, and
equipment.
• Maintained a clean and organized kitchen, ensuring prompt washing and proper storage of dishes.
• Sanitized kitchen surfaces and food preparation areas, adhering to strict hygiene standards.
• Handled trash removal and disposal, promoting a clutter-free and sanitized workspace.
• Collaborated with kitchen staff and chefs to ensure smooth operations during peak hours and special
events.
• Supported team members and maintained a positive work environment through cooperation.
• Communicated effectively with colleagues and supervisors, coordinating tasks and duties efficiently.
• Complied with food safety and sanitation guidelines, upholding health and safety standards.
• Adhered to OSHA regulations while handling chemicals and cleaning agents.
• Reported maintenance issues and safety hazards promptly, contributing to a safe work environment.
Key Holder/Assistant Manager

The shoe Department
August 2018 to April 2019
• Demonstrated strong leadership and organizational skills as a Key Holder, ensuring the smooth
operation of the shoe store and delivering an exceptional shopping experience for customers.
• Successfully managed store opening and closing procedures, prioritizing security and conducting
thorough checks to maintain a clean and safe environment for customers.
• Provided effective supervision and training to team members, fostering a positive work atmosphere
and promoting teamwork to achieve store goals.
• Exhibited excellent customer service skills, addressing inquiries, and resolving concerns promptly and
satisfactorily.
• Utilized in-depth product knowledge to assist customers in finding the perfect footwear for their needs
and preferences, contributing to increased sales and meeting targets.
• Contributed to visually appealing store displays and maintained visual standards in alignment with
brand guidelines.
• Actively monitored store activities to prevent theft and ensured a secure shopping environment for
customers and staff.
• Assisted with administrative duties, including daily sales reports, inventory counts, and employee
schedules, ensuring accuracy and attention to detail.
• Collaborated with management to implement and enforce store policies and procedures, contributing
to operational efficiency and compliance.
Manager
Shah Stores-Pittsfield, MA
March 2016 to July 2018
• Successfully managed the operations of four stores, overseeing day-to-day tasks, and ensuring
seamless business processes.
• Handled invoices, bill payments, and lottery counts with precision, maintaining accurate financial
records and ensuring compliance with company protocols.
• Displayed exceptional customer service and cashiering skills, contributing to a positive shopping
experience for customers.
Cook/Prep
Kimball Farms Nursing Care Center-Lenox, MA
August 2013 to February 2016
• Rose through the ranks from Dishwasher to Cook, demonstrating dedication and culinary expertise in
delivering high-quality meals to residents and guests.
• Provided exemplary service during lunch and dinner hours, attending to residents' dietary needs and
preferences with empathy and professionalism.
• Supported the dishwasher team in their tasks, maintaining a clean and orderly kitchen environment,
and promoting a harmonious working atmosphere.
Photo Lab Technician

CVS Health-Pittsfield, MA
April 2010 to May 2013
• Demonstrated strong technical expertise in the photo lab, overseeing the processing and development
of various photo services.
• Managed chemical mixing and ordering, adhering to strict OSHA regulations and ensuring a safe work
environment.
• Provided exceptional customer service to clients, assisting them with one-hour, long-term, and self-
service photo services, meeting their needs with attentiveness and care.
• As a supervisor, played a key role in the stock team, contributing to efficient stockroom management
and inventory replenishment.
Education
Certification in Counseling
ACBC - Remote
January 2023 to Present
High school diploma in Liberal Arts

Pittsfield High School - Pittsfield, MA
Skills
• Food Preparation
• Cooking
• Kitchen Experience
• Food Safety
• POS
• Merchandising
• Crisis Intervention
• Meal Preparation
• Office experience (1 year)
• Windows
• Case Management (2 years)
• Administrative experience (1 year)
• Crisis Management
• Addiction Counseling
• Intake Experience
• Individual / Group Counseling
• Medical terminology (1 year)
• Typing
• Conflict Management
• Google Docs (2 years)
Certifications and Licenses
ServSafe Food Handler

August 2014 to August 2020
Assessments
Work style: Reliability — Proficient

August 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Attention to detail — Proficient

May 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Customer service — Proficient

May 2020
Identifying and resolving common customer issues
Management & leadership skills: Impact & influence — Proficient

June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives
Scheduling — Proficient
May 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Retail customer service — Proficient

June 2022
Responding to customer situations in a retail setting
Administrative assistant/receptionist — Proficient

August 2022
Using basic scheduling and organizational skills in an office setting
Customer focus & orientation — Proficient

June 2022
Responding to customer situations with sensitivity
Front desk agent (hotel) — Proficient

June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.

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Matthew Ford

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Matthew Ford

Authorized to work in the US for any employer

Lead Residential Counselor

Senior Call Center Representative

Key Holder/Assistant Manager

Photo Lab Technician

High school diploma in Liberal Arts

Certifications and Licenses

ServSafe Food Handler

Work style: Reliability — Proficient

Attention to detail — Proficient

Customer service — Proficient

Management & leadership skills: Impact & influence — Proficient

Retail customer service — Proficient

Administrative assistant/receptionist — Proficient

Customer focus & orientation — Proficient

Front desk agent (hotel) — Proficient

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