CONFIDENTIAL

VERSATILE SECURITY AGENCY INC.

G/F 105 A, 8th Avenue, Barangay Socorro, Cubao, Quezon City
Contact numbers: (02)
Email Address: versatilemanila@gmail.com

DATE: 25 May 2021

TO: The BOARD OF TRUSTEES

Grand Soho Makati Residences
131 H.V. Dela Costa St., Salcedo Village
Makati City, Metro Manila

THRU: Mr. Marvin Argon

Property Manager

SUBJECT: Grand Soho Makati Residences

I. LOCATION:

II. SECURITY SURVEY:

Grand Soho Makati Residences management has offered bidding for Security Agency providers to
participate in the bidding to supply Security personnel to protect and secure the life and properties in its
establishment. Hence, the security requirement is high considering large investment for the people and the
country thus the employees and support personnel along with their assets must be protected.
The main purpose of this plan is to protect the Residents and employee‘s / visitors of Grand Soho Makati
Residences to include facilities. The Security plan encompassing the entire personnel to cooperate is designed to
eliminate, reduce, or control threats, hazards, risk, or dangers.

A. Reference:

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a. Bid for Security Service of Grand Soho Makati Residences

b. Verbal Instruction from VSAC Management dated 26 June 2023 to conduct site inspection in
afore cited Grand Soho Makati Residences facilities.

B. Goals:
1. To protect the safety & welfare of Grand Soho Makati Residences employees and guests
2. To preserve the integrity of the employees and guests
3. To maintain the tranquility of the business operations of Grand Soho Makati Residences.

C. Objectives:
1. The Grand Soho Makati Residences Security Plan is designed to provide a framework and guide
for a coordinated response to different levels of emergencies.
2. This plan aims to describe the structure and processes that determines the level of response and
extent of emergency control and coordination when an emergency incident occur.
3. Provides guidelines for the implementation of critical tasks during emergency response.
4. Provide a scheme which all assets’ users in determining their roles, responsibilities, and primary
tasking.
5. Link and coordinate person processes and information into an efficient response system to ensure
that all community members acquire knowledge of the emergency response process.

D. Scope:
The Plan addresses preparedness, response, and recovery actions in the following areas as follows:
 Typhoons and Floods
 Earthquake
 Fires or Explosions
 Medical Emergency (e.g. food, /chemical poisoning, injury illness, outbreak of communicable
diseases, fatal incidents)
 Transportation Accidents
 Actual or potential acts of violence
 Theft / Robbery
 Personal / interpersonal emergencies (e.g. sexual assault, personal assault, brawls, psychological
breakdown)

E. Date and Time of Survey:

On 26 June 2023, Security Officers from Versatile Security Agency, Inc. conducted a site inspection
in Grand Soho Makati Residences located at 131 H.V. Dela Costa St., Salcedo Village, Makati City Metro Manila.

F. Physical Security:
The property is currently secured by security personnel contracted under the auspices of _____
Security Agency.

1. Grand Soho Hotel Makati Residences

Required Number of Lacking
Name of Branch Location/ Addresses: Nr of guards posted
guards Remarks
guards
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Grand Soho 131 H.V. Dela Costa St.,

Makati Salcedo Village, Makati 10 10
Residences City

COMMENTS LOCATION RECOMMENDATION

Enhancement of Security Installation of RFID
Support in lobby Access turnstile gates before
Control entering the elevator
lobby

Turn Style Gates (Sample)

Some of the CCTV Rectification or

Cameras were found replacement of
defective. unserviceable CCTV
cameras to ensure all
Main door is made of areas are properly
PVC material, without monitored.
peephole. Replacement of CCTV
room door with solid
No camera installed material w/ peephole.
inside CCTV Room. Installation of CCTV
camera inside CCTV
room to monitor
activities inside the room.

CCTV Room

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Unattended umbrella Personal items should be

hanged beside the CCTV placed on a locker room.
monitors. Wet umbrella may
damage CCTV system

CCTV Room

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Scattered wires of Rearrange or organize

CCTV. wires at the back of
CCTV Monitoring.

No installed Installation of
signage of signage.
Restricted Area.

Door is made of
PVC. It can be Replacement of
easily destroy by door made of hard
intruder. wood or metal w/
peephole.

CCTV Room

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No installed Top
Guard on the
concrete wall.

Over-grown
branches of
trees.

Gate 1

1. Overgrown branches of Regular pruning of

tress blocking the branches of tress for a
lighting facilities. clearer visibility.
2.
3. Installation of top guard
on the concrete wall.

Above recommendations
is to deter intrusion of
lawless elements.

GATE 1

No Top Guard installed Installation of Top Guard

on Concrete Wall. on the Concrete wall to
avoid intrusion of lawless
elements.

GATE 1

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No top guard installed Installation of Top guard

on the perimeter wall. on the concrete wall to
avoid access of lawless
No available ostrich elements to the area.
mirror.
Conduct under chassis
inspection to ensure all
vehicles are clear from
any unauthorized pull out
any valuable items.

GATE 3

Deteriorated paint of Repainting of road

road markings. directional signages to
proper traffic flow.

Near Gate 5 Main Entrance

Unattended items Items should be kept in

outside the building. storage to maintain
cleanliness and
orderliness.

Engineering Building

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Multiple scrap & row Installation of board-up

materials. to cover the scrap and
row materials.

Placement of safety
signages at hard-hat areas

Stock yard beside production building

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STP Area found Should be cleaned and

unattended items and free from unattended
Plastic sack full of waste items to maintain health
materials that could be a and safety environment.
health hazard to
anybody.

STP AREA

STP AREA

Uncovered Fire Hose Installation of glass cover

Cabinet. to preserve the Fire Hose.

There was no presence Installation of fire hose

of Fire hose Nozzle nozzle. Repositioning of
installed on the fire Fire Hose shall be done
hoses. quarterly to protect the
hose from damage.

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Near Engineering Building

Diesel Fuel Depot. Construction of firewall

to enclose the fuel tank.
No firewall.
Installation of SIGNAGE

Near Admin Building

Unattended plastic (fire No unnecessary items

hazard) inside the Fire shall be placed inside the
Pump Room. Fire Pump Room.

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Fireman’s Cabinet Restore full equipment of

installed inside the Fire Fire Fighting cabinet that
Pump Room and found includes
incomplete equipment. SCBA's, Fireman’s suit,
Fire Helmets,
Gloves, Boots,
Hoods, Escape Masks,
Hoses, spanners, rescue
equipment ready for use.
With built in small key
lock cabinet on the
side so you do not have
to break the entire glass
of the cabinet.

FIRE PUMP ROOM

Medicine Replenishment of
Cabinet has contents of First Aid
incomplete cabinet. Checklist must
content. be placed in cabinet
door for monitoring.
Safety / Medical officer
must have a regular
audit.

Warehouse Office

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Unattended Chairs should be placed

Chairs, umbrella in a storage area to
in front of avoid obstruction on
office. the hallway, eyesores.

Installation of umbrella
rock.

Warehouse Office

Unattended items Conceal all

beside the office unnecessary things to
storage room.

Need minor
beautification for
unexpected/ possible
client visit.

Inside of Warehouse Taguig

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Door of warehouse In the absence of

office was ajar and personnel security,
was not locked, recommend
anyone who wishes installation of
to enter can freely electronic security
access into the office. system or RFID.

Unattended items Shall be placed in the

beside Comfort room storage room.

If no available storage room,

recommend installation of
temporary board up to keep
unnecessary items.

Near Comfort Room

III. REQUIREMENTS.
A. Personnel Requirements:
Every security personnel are required to render duty for a continuous duty of six (6) days and reliever
is needed to replace the latter on the seventh day. There shall be a deployment plan (schedule of duty covering the
15 days or 30 days period every month) as a reference to be prepared by the headguard/Officer on duty as the basis
for the preparation of daily manning. All security personnel are required to affix their signature as a good gesture
that these personnel knew their respective schedule of duty. This plan shall be noted by the Client representative
and to be approved by representative of VSAC Operations Department.
The Security Officer shall submit a bi-monthly/ monthly deployment schedule of guards and a daily
manning of deployment every day or as needed by the Grand Soho Makati Residences management and also to
Versatile Security Agency, Corp. Submission of report could be thru E-Mail every 0800H wherein the covering
period of the reports from the first (1 st) hour to twenty fourth (24 th) hours such as like this: Daily Security Report
from 010700H-020700H June 2021 addressed to the Property Manager of Grand Soho Makati Residences and also
to the Operations Managers of VSAC.
B. Equipment:
Versatile Security Agency Corp. will comply all essential security requirements stipulated in the
summary of Firearms, communication and other support equipment’s as prescribed in the operational requirements
of Grand Soho Makati Residences.

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IV. VSAC SECURITY CONCEPT OF OPERATION’S:

The NORTHCOM SECURITY & Investigation Agency, Inc. concept of operation is application of
DEFENSE IN DEPTH at all the areas of Grand Soho Makati Residences:
A. The intent of VSAC is to employ 42 qualified security personnel as daily manning requirements.
B. There will be seven (4) as ready and standby relievers guard to replace guards that could not render
duty due to unavoidable circumstances.
C. Every guard is required to render six (6) days duty and required to have a one (1) day rest day after six
(6) consecutive day’s duty. It needs a reliever to render duty on the rest day of regular guards.
D. Deployment plan good for 30/31 days shall be prepared by the Detachment Officer with signature of
all guards ready for submission seven (7) days in advanced before the commencement of the incoming month.
E. Total security PERSONNEL to be detailed for Grand Soho Makati Residences: 10
F. Proposed Manning for personnel, firearms and HH Radio:

Lemon Square Meycauyan

No. of FAS c/o RADIO c/o
Nr POST/LOCATION Time IN Time Out DAY
guards Agency Client
1 Detachment Commander 0600H 1800H Mon-Sun 1
2 Mon-Sun 1
3 Parking Entrance/Exit Guard Mon-Sun 1 9MM
4 Mon-Sun 1
5 Mon-Sun 1
6 Mon-Sun 1
7 Mon-Sun 1
8 Mon-Sun 1
Base
9 Mon-Sun 1
Radio
10 Mon-Sun 1
10
Firearms and Communication Recapitulation:
9mm: 2 units
HH Radio: 7 units
Base Radio: 1 unit
I.
II.
III.
IV.
V. RECOMMENDATIONS:
A. Approval and implementation of the recommendations indicated chart of observations found during
the conduct of the Security Survey as stated in Para II Section F – Physical Security.
B. There must be available trained guards (with proper training) organized according to their skills and
training to comprise “The EMERGENCY REACTION TEAM” (ERT) as first responder to respond if there’s a
reported fire, occurrence of earthquake, floods, bomb threat, criminal incident and in the area.
C. Installation of additional firefighting equipment such as fires extinguisher (10 lbs.) in every building
and shall be placed or hang in an appropriate height approximate 32 inches above the floor / ground for easy
handling during occurrence of fire especially by women.
D. Restoration of the existing Fireman’s Cabinet at Meycauyan

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E. Installation of repeater system to cover dead spots in radio communication in Meycauyan site.
F. Detail of one day shift guard, one night shift guard and CCTV cameras at Cabanatuan Warehouse
G. Complete guard details at the following sites to complete a 24/7 security:
 Bataan
 Batangas
 Ilocos Sur
 Isabela
 Tuguegarao
 Naga
 Guinobatan
 El Salvador
H. Organization of ERT especially for medical and fire breakout incidents per site.
I. Installation of an advisory to all tinted vehicles coming into the compounds of Big E stating that
drivers must roll down their windows for identification and inspection.
J. Regular conduct of fire drill and other emergency preparedness training.
K. Must have designated evacuation area especially during Fire and Earthquake per site.

Submitted by:

President & General Manager, VSAC

Annexes:
A – VSAC Security Management Plan (Proposal)
B – Duties and Responsibilities of Guards

Annex A - VSAC SECURITY MANAGEMENT PLAN (Proposal)

A. Organization
B. Recruitment & Selection of guards
C. Training Programs
D. Reports
E. Personnel
 Compensation and Benefits
 Performance Evaluation
 Personnel Discipline & Procedures
 Disciplinary Sanctions
F. Inspection Activities
G. Access Control
H. Emergency Procedures
a. ERT and CMT
b. Fire Prevention and Control

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c. Bomb Threat
d. Earthquake
e. Medical Emergency

A. VSAC ORGANIZATION for Grand Soho Makati Residences

B. RECRUITMENT AND SELECTION OF GUARDS

HIRING PROCEDURES: The hiring of security personnel shall be done by the recruitment officer of
Versatile Security Agency Corp. All security personnel who passed all the criteria of Grand Soho Makati
Residences Management, these security personnel selected shall be required to undergo proper briefing such as the
Pre-Deployment Seminar (PDOS) and shall be prepared for presentation to the CLIENT (Grand Soho Makati
Residences) management for final screening before posting to their respective post assignment in Grand Soho
Makati Residences by Versatile Security Agency Staff Officers.

C. TRAINING PROGRAMS
All security personnel posted in the Grand Soho Makati Residences shall be required to undergo in-service
training to be conducted by the Versatile Security Agency, Corp. to cope up with the standards of security
profession (Please see attached Training Programs for CY-2023 & CY-2024

3rd Quarter -2021 4th Quarter-2021 1st Quarter-CY 21 2nd Qtr-CY 21

Basic Investigation & Reports Customer Service Relations with VIP escorting Legal Aspects of
Writing security minded Security
Basic Industrial Security & Safety Observation and Description Reporting System Basic and Advance
awareness Program (including all training First aid
employees)
Firefighting, prevention, and Criminal or Suspicious Acts Security Awareness Waste
control training (including Profiling Management &
employees) Segregation

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Emergency preparedness exercise Personal Development Training Fire Prevention and Rescue & Relief
drills. (ERT requirements) Control Operation

Marksmanship Proficiency Test Basic Occupational and Safety Bomb Parts Evacuation and
Health Identification Control
Community Public Relations Risk Assessment and Security Traffic Management Arrest, Seize and
Survey and Enforcement Seizure
First Aid/Basic/Advance Life Civil Disturbance and Crowd Public and Human Personal
support Control Relation Development and
Customer Service

A.
B.
C.
A.
B.
C.
D. REPORTS:
1. The guard on duty must report any infraction or abnormalities to his superior officer of the Agency
and subsequently the officer must submit the report to Grand Soho Makati Residences management for proper
documentation and appropriate action.
2. Submission of recurring reports toward the Grand Soho Makati Residences Management and to
Versatile Security as follows:

PARTICULARS FREQUENCY
1 Billing Monthly
2 Roster of Troops (Security personnel) Monthly
3 Percentage of Personnel turn- over Quarterly
4 Summary of Services Performed Monthly
5 Training (Classroom/Practical) Quarterly
6 License Renewal 60 days before expiration of LESP
7 Statutory Requirements Quarterly
8 Daily Journal Daily
9 Shift Manning Detail (Daily) Three (3) days before D-DAY
10 Incident Reports To be submitted ASAP to a superior
officer
11 Investigation Reports To be submitted within 3 days after the
occurrence of an incident or earlier
12 Perimeter and streetlights monitoring report Weekly
13 Perimeter Fence Integrity Inspection Daily
OPERATIONAL REPORTS
14 Telephone Monitoring Report Daily
15 Building Inspection Report Daily
16 Heavy Equipment/vehicle Monitoring report Daily (0800H)
(including gas filling)
17 Visitors and Vehicle Pass Monitoring Report Daily (0800H)
18 Delivery Reports Every Shift
19 CCTV Status Report Daily (0800H)
20 Visitors Entry Every Entry
21 Personal Property Entry Every Exit
22 Material Pass Daily (0800H)
23 Workers night Shift monitoring Daily (0800H)
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24 Workers Day Shift Monitoring Daily (0800H)

25 Training Reports Every After Training conducted
26 Security Lightings Daily (0800H)
27 Radio Communications reports Daily (0800H)
28 Surveillance Reports Daily (0800H)
29 Personnel Access Monitoring Reports Daily (0800H)
30 Guards Inspection Report Daily (0800H)
31 Perimeter Fence Inspection Report Daily (0800H)
32 Hauling Reports Daily (0800H)
33 Events and activities logs Daily (0800H)
34 Security Contractors Status Report -Personnel, Daily (0800H)
Security Devices, Firearms, Vehicles,
Communication Equipment, Cameras and
Monitors, Network storage, UPS, Keyboard
and pointing Devices and Access Control.

A.
B.
C.
D.
E. PERSONNEL:
1.
2.
3.
4.
1. COMPENSATION AND BENEFITS:
VSAC compensation and benefits shall be based on PADPAO rates (Please refer to current wage of
guards for NCR).

2. PERFORMANCE EVALUATION:
Evaluation of performance of every security personnel shall be based on the Officer Evaluation and
Security Guard Evaluation Mark. Important factors to consider:
 Attitude: 20 percent
 Attendance to duty: 20 percent
 Accomplishment of duties and responsibilities: 20 percent
 Bearing especially in performing his duties: 20 percent
 Compliance with the security guard creed especially the implementation of the principle of
MAKADIYOS, MAKABAYAN, MAKATAO & MAKAKALIKASAN: 20 percent
There shall be an issuance of Security Officer Evaluation Report (SOER) and Security Guard
Performance Evaluation Mark (SGPEM) every 31 March (Period of report -1 Jan -31 March ) ; 30 June – (period
of report -01 Apr -30 Jun) , 30 September (Period of report – 01 Jul- 30 Sep) and 31 December (Period of report –
01 Oct -31 Dec) .

RATEE 1st RATER 2nd RATER ENDORSER

VSAC Operation
Detachment Commander Client Representative VSAC Account Officer
Manager
Assistant Detachment VSAC Operation
Detachment Commander VSAC Account Officer
Commander Manager
Assistant Detachment Client Representative /
Security Guards Detachment Commander
Commander VSAC Account Officer

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RATING SHALL BE AS FOLLOWS:

5 : OUTSTANDING
4 : EXCELLENT
3 : VERY SATISFACTORY
2 : SATISFACTORY
1 : POOR PERFORMANCE
0 : BELOW PERFORMANCE

3. PERSONNEL DISCIPLINE and PROCEDURES:

Classification of Guards Violations and Offenses:
Failure to comply with the following and the generally accepted rules on proper conduct of a security
guard shall be considered a violation of these standard operating procedures and such offenses shall be classified
into three (3) categories:
MINOR OFFENSES:
 Tardiness
 Failure to sign in/ out in his daily time record
 Incomplete uniform paraphernalia
 Sporting long hair/ mustache
 Un-shined shoes
 Wearing Dirty uniform
 Wearing dilapidated shoes
 Vending on post
 Rumor mongering
 Not wearing socks
 Failure to turn over duties and responsibilities
 Incomplete logbook entry
 Smoking, eating while on post

MAJOR OFFENSES:
 AWOL
 Abandoning Post
 Not alert
 Wearing civilian clothes while on duty
 Sleeping on post
 Un-authorized swapping of duties
 Making unauthorized telephone calls
 Negligence of duties and responsibilities
 Entertaining visitors while on duty
 Insubordination
 Arrogant
 Un-authorized presence inside office premises
 Rendering duty under the influenced of liquor
 Rendering duty without security license
 Rendering Duty without Duty Detail Order
 Un-authorized use of office equipment
 Un-authorized driving a vehicle issued by clients
 All other offenses, violations which may be classified

GRAVE OFFENSES:
 Accidental Firing
 Dishonesty
 Participating or inciting riot inside office premises
 Gambling while on duty
 Dinking intoxicating liquor while on duty
 Using, selling possessing or any involvement to illegal drug activity
 Causing serious physical injury to others

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 All other criminal offenses punishable under the laws of the Philippines
 Providing confidential information to unauthorized person
 All other offenses, violations, the commission of it renders harmful effect

4. DISCIPLINARY SANCTIONS:
The following disciplinary sanctions shall be imposed for every commission as follows:

MINOR OFFENSE
1st offense written reprimand with 1st warning
2nd offense written reprimand with 2nd warning
3rd offense 3 days suspension
4th offense 7 days suspension
5th offense 15 days suspension
6th offense Return to Agency

MAJOR OFFENSE
1st offense 3 Days suspension /1st warning
2nd offense 7 Days suspension /2nd warning
3 offense
rd
15 days suspension/3rd warning
4 offense
th
Return to Agency

GRAVE OFFENSE:
1st Offense Return to agency without prejudice of
filing civil and or criminal charges
against the guard.
Guards without or with expired license, the guard shall be placed under preventive suspension until a
new license is secured.
A security guard relieved for a cause from Grand Soho Makati Residences shall be banned from
entering the premises of any Grand Soho Makati Residences premises and installations except when officially
transacting business related to the office-clients/students operations.

E.
F. INSPECTION ACTIVITIES
VSAC Operation’s Officers shall be the primary responsible person in the conduct of rank/ detachment
inspection regularly to determine the alertness, appearance, bearing, of the guard posted in every detachment.
There will be a clustering of post /detachment in order to organized into two (2) groups and there will be a
designated venue for the inspection date/time by means of using an EMAIL / cellular phone for the proper
dissemination of Program of Inspection.
Operational Functions of the Security Personnel:
The physical security of all Grand Soho Makati Residences personnel and visitor’s properties are the primary
concerns and responsibility of security guard force, particularly the guards on duty. Visitors and the like, while the
premises, should likewise be protected.
The security guard is also responsible for the enforcement and compliance of LEMON SQUARE Policies,
Rules and Regulation in addition to the General Orders, Code of Ethics and Code of Conduct prescribed under RA
5487 otherwise known as “The Private Security Agency Law”.
Guards on duty shall know how to react during emergencies and to carry-out the specific emergency
procedures for natural disasters such as typhoon and earthquake, man-made disasters such as accidents, criminality,
terrorism, demonstration, mobs or civil unrest such as sickness and injuries.

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Every guard in the detachment shall perform the following duties and responsibilities collectively as a unit
and individually on their respective posts:

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
A.
B.
C.
D.
E.
F.
G. ACCESS CONTROLS AT LEMON SQUARE OFFICES.
Authority to access: Access to Grand Soho Makati Residences offices shall be managed with proper
authority from Grand Soho Makati Residences.
Access Control:
 Access to Grand Soho Makati Residences offices is restricted to unauthorized individual.
 Appropriate signage is installed to indicate restricted areas and access control requirements.
 All personnel, company staff, contractors, and visitors are subject to security inspection by body
frisking.
 Bags and packages are subject for inspection using a search stick.
 ID badges are required and must always be conspicuously displayed.
Security inspection & screening:
 All incoming and outgoing persons, vehicles, bags and packages must be inspected by the security
guards before access to the facility may be granted
 Personal; searches are conducted in a designated place inside the security checkpoint
 Vehicle searches are conducted in a designated area outside the gate/ barrier
 Refusal of the any person to undergo security inspections and searches is a basis for refusal of entry to
the facility and shall be reported at once as a security incident.
Pass and Badge System and Procedures:
 All Grand Soho Makati Residences personnel must wear their issued ID badges before allowing to
enter. These badges must be worn conspicuously at all times while inside Grand Soho Makati
Residences premises.
 All contractors and visitors must surrender their Company issued ID or any government ID to the
guard in exchange for an access Pass. The security guard on duty may request additional ID Cards or
credentials to vouch for any person of vehicle wishing access to the Grand Soho Makati Residences
Offices. They must remain within the zone or area indicated in the access passes.
 All security guards at access points shall ensure that all pass badge issuances are properly entered in
the Access Control Log Sheet.
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 All access control log sheet shall be checked daily and the issuance and or return of pass badges shall
be accounted for at the end of tour of duty for every shift.
 All filled out Log Sheets are to be compiled and stored in a designated security cabinet.
 Lost pass badges are to be immediately reported to the security guard at the pass issuing point. The
bearer of the badge shall file a missing item / property report.
 The serial or sequence number of the lost or missing badge shall be entered as missing/lost in the
security logbook and subsequently decommissioned.
 Lost, damaged, or misused passes shall be subjected for investigation by the Grand Soho Makati
Residences Security Office.
 Any person who loses or damages a pass badge shall pay at the Grand Soho Makati Residences
Cashier the required amount as stipulated in the notice printed at the back of the badge. The said
person shall further undergo a mandatory 30 minutes of re-orientation /indoctrination on Access
Control Procedures.
 Misuse (tampering, exchanging, misrepresenting, fraud) of the pass badge shall be subjected to
disciplinary rules of Grand Soho Makati Residences.

Revocation of ID Badges and Access Pass

If sufficient grounds for revocation of access are found due to a security incident or breach of security. The
Chief Security Officer shall ensure retrieval and revocation of all ID and pass badge from personnel, contactors, and
visitors. Said items shall be recorded as decommissioned and destroyed by shredding.
RESTRICTED AREAS:
Restricted areas are to be marked as shown below and locked if possible to prevent unauthorized Access.
Safety consideration should not be compromised.

The restricted areas are as follows:

 Administration building
 Cahier Office
 Communication Facilities
 Generator rooms
 Utility control room and sites (LVSG, and other critical)
 Security Office and other utility installations as directed by client.
 CCTV Room

Control Measures to be applied:

 Installation of permanent or temporary barriers surrounding the restricted area.
 Access points or entrances (as applicable) where access can be controlled by a security guard shall be
provided to restricted areas. When not in use, these access points shall be locked to bar unauthorized
access.
 Passes or badges to restricted areas shall be provided subject to the approval of the security office
/department. Bearers shall always be compelled to wear these passes or badges.
 Vehicles allowed entry to restricted areas shall be clearly marked.
 There must be a guard to be assigned to monitor and patrol restricted areas.
 Installation of an advisory to all tinted vehicles coming into the compounds of Grand Soho Makati
Residences stating that drivers must roll down their windows for identification and inspection
F.
G.

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H. EMERGENCY PROCEDURES
To address an emergency situation, an Emergency Response Team (ERT) and a Criss Management Team
must be organized to address any possible situation and restore operations back to normal.
The Emergency Response Team (ERT) shall be composed of the following:
 Security Team
 Medical First Aid Team.
 Evacuation Team
 Search and Rescue Team
 Communication / Support Services Team
 Transportation Team
***Important telephone directory addresses of key officers, supervisors shall be compiled and made
available to each group/department/Office.
The Crisis Management Team (CMT) shall be organized to be on top of all emergency situations. The
members shall composed by Senior Management Officers of Grand Soho Makati Residences.
 The CMC shall automatically convene if a major security /emergency incident occurs. Likewise,
it shall address immediately conditions leading to the level of situation report into security level 2 & 3.
 The committee shall discuss recommendations to the Chief Security Officer to enhance security
measures in coordination with the Designated Authority.
Response Procedure:
1. Notification responsibilities:
The following incidents are classified as security related, the occurrences of which must be reported
immediately to the Chief Security Officer using the standard incident report form:
 Crimes of violence (includes assault, robberies, shooting incidents, and other crimes of violence).
 Threats and intimidations (direct verbal threats, calling by telephone, SMS Messages, letters, or
by third party information’s).
 Breach of Grand Soho Makati Residences policy (all violations of Grand Soho Makati Residences
policies)
 Breach of safety & security (all violations of safety & security, rules and regulations)
 Malicious damages or deliberate destruction of property
 Other crimes (other felonious acts prescribed by law)
 Other suspicious activities or objects found

Internal Reporting:
All personnel, contractors, and visitors must report all incidents and breaches of security to the
Security Office. Notification should be made in the following manner:
- Upon receipt of notice /awareness of an incident, verbal notification by phone, intercom,
and radio shall immediately be relayed to Security Office.
- Witten reports using Grand Soho Makati Residences Incident Report Form shall be
submitted immediately to the Security Office.

External Reporting:
The Chief Security Officer shall initiate all external reporting and notification of incidents, threats, and
other information to appropriate Authorities (PNP, BFP, Hospital, AFP, Barangay, etc) as necessary or when
situation escalates beyond the control of Grand Soho Makati Residences.

Philippine National Police, Makati (044)840 7998

Bureau of Fire Protection (BFP), Makati (04422) 89167
BPSO of Barangay Libtong and Brgy. Langka (044) 695 3401

2. Security Incident Investigation:

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 Upon receipt of the report, the Chief Security Officer shall conduct an immediate inquiry of the
incident.
 The security Officer responding to an incident shall ensure that incident site is closed off and
marked to, prevent damage or tampering of potential evidence.

3. HANDLING OF THREATS:
It is expected that any time of the day, Grand Soho Makati Residences, its partners and customers may
different kinds of threats that may be classified as man-made and natural threats. Generally, threats includes
criminal incidents, public disturbances, terrorism, medical emergencies, fire breakout, earthquakes, tsunami and etc.
a. For Emergency Response and Classification Purpose, VSAC SECURITY uses the
following definitions:
Level 1 - Minor Emergency: Defined as any event which may be dealt with locally by Grand
Soho Makati Residences Emergency Response Team (ERT) in conjunction with the operating establishment
/companies without assistance from National and Local Emergency Services.
Level II - Serious Emergency: Defined as any event which requires assistance from one or
more companies/establishment from the National and Local Emergency Services.
Level III - Major Emergency: Defined as any event which causes or threatens death or injury,
serious disruptions of essential services or damage to properties, the environment or infrastructure beyond the
normal capabilities of the principal emergency services in the area in which the event occur and requires the
activation of specific additional procedures and the mobilization of additional resources to ensure an effective
coordinated response.

b. Grand Soho Makati Residences Emergency Flow chart and Emergency Response
Plan
This Emergency Response Plan provides basic guidelines that should be followed by the Grand
Soho Makati Residences Emergency Response Team (ERT) in the event of an incident within the area.
This plan also provides details regarding the responsibilities of the LEMON SQUARE
spokesperson and the interface between the Crisis Management Team (CMT) and spokesperson:

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G.
H.
H.
I. FIRE PREVENTION AND CONTROL
1. Fire Prevention
In accordance with Presidential Decree 1185 otherwise known as the Fire Code of the Philippines, the
following fire prevention measures should be strictly complied:
 All Grand Soho Makati Residences Offices with more than two (2) floors should be provided with
water sprinkler system, fire alarm and emergency fire hoses in each floor. A fire evacuation plan or diagram
showing the route of emergency exits and the exact location of available firefighting equipment shall be posted to
indicate direction to fire exits.
 Adequate ABC type of fire extinguishers should be provided in every office, displayed
conspicuously to ensure that they can be access during emergency. The guards shall inspect these fire extinguishers
during lull period especially Saturday or Sunday to check the pressure gauge or content are still in good charge
condition ready to be use any time when it is needed.
 Discharged fire extinguisher shall be reported to the concerned Safety Officer in order to replace
and to be refilled as soon as possible.
 Battery-energized emergency lights should be installed in each exit routes.
 Fire Brigade Team to be headed by a Fire Marshall shall be organized within LEMON
SQUARE premises to response to emergency situations. The Chief Security Officer shall be designated in writing
by the Branch Manager or his /her representative.
 Fire safety inspections shall be conducted periodically to check potential fire hazard areas
including inspection of electrical wiring, fire exits and fire plans and to recommend appropriate counter measures.
 Fire drill shall be conducted once a year, preferably on the month of March.
 Guards shall conduct daily inspection of fire exits for obstructions.
 Telephone hotlines of nearest fire stations shall be posted in every telephone set.
 Low-lying electrical circuits shall be de-energized when flooding is imminent.
 Use of candles and oil lamps during brownout is prohibited. Emergency lights should be provided
in each office room or a generator set be installed to ensure continuous power supply during brownout.
 Inflammable materials should be stored only in designated safe areas.
 Dispose of waste papers, thrash, etc. at the garbage storage dump area.
2. Fire Control Procedures
 The personnel who first notice the existence of fire in the building shall immediately spread the
news without panicking thru the following:
o Communication thru radio and report to Security Operation Center or OIC
o Use of megaphone siren and announcing Fire Detected at __location___
o Trigger fire alarm button or bell
 He shall initially try to put off the fire using the fire extinguisher or any available appropriate
firefighting materials or equipment near the fire until the arrival of the Emergency Response Team / Fire Brigade
 Upon hearing the fire alarm, members of the Emergency Response Team / Fire Brigade shall get
their firefighting equipment and proceed to the location of the fire and make a concerted effort to try to stop the fire.
 Should the fire escalate and can no longer be contained, with the approval of the Crisis
Management Team, duty Security Operation Center (SOC) shall call the local BFP.
 Perimeter guards shall await for the arrival of the BFP. DC or roving guard shall escort the BFP to
the exact location of the fire and brief same accordingly.
 If it is an electrical fire, the main power supply shall be cut off immediately using the electrical
fuse or circuit breaker.
 At the sound of the alarm, all employees and students who are not members of the Fire Brigade
Marshal including visitors and clients shall evacuate immediately following the evacuation procedures
 The security guards shall not be used for other purpose than protecting the exits and entrances
from trespassers who might take advantage of the situation.

J. BOMB THREAT
1. Bomb Threat by Telephone
 Do not interrupt the caller, let them finish their message

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 Concentrate on accurately receiving message

 Description of caller’s voice
 Tone of voice
- Is voice familiar?
- Other voice characteristics?
- Time called?
- Time hung up.
- Exact wording of the threat?
- Name, address, telephone of recipient?
 If the caller is willing to keep talking, encourage them, ask the following :
- When is the bomb going to explode?
- Where is it right now?
- What does it look like?
- What will cause to explode?
- Did you place the bomb?
- Why?
- What is your name?
- What is your address?

1.
2. Initial response:
The most serious of all decisions to be made by the management in the event of bomb threat is
whether to evacuate the building or not. The Crisis Management Team (CMT) shall convene to make the proer
assessment and necessary decision.
There are three alternatives when faced with bomb threat:
a. IGNORE THE THREAT
Ignoring the threat can be resulted in some problems. While statistically, most bomb threat calls
are hoax, it cannot be overlooked that bombs have been located and in fact exploded in connection with a bomb
threat calls. There is also a possibility that the caller feels ignored and actually plant a bomb.
b. EVACUATE IMMEDIATELY
Evacuating immediately on every bomb threat appears to be the preferred approach. However,
this may result to disruptive effect on business approach. But if the caller knows that the plan calls for evacuation
each time a threat is made, then he can plan calls fo evacuation each time a threat is made, then he can play with it.

3. SEARCH AND EVACUATE AS WARANTED

Initiating a search and evacuating a building when a suspicious package or device is found is the most
desired approach. It is not as disruptive as a total evacuation and will satisfy the requirement to do something when
threat is received.
 As soon as assessment is completed, Grand Soho Makati Residences security unit shall determine
if search shall be conducted. Assistance of the Police Explosive and Ordnance Disposal Team (EODT) shall be
requested.
 The personnel involved in the search shall be instructed that their mission is only to search for and
report suspicious objects. If suspicious package is located, do not touch, relay immediately to Police EODT.

4. BOMB EXPLOSION:
In case of fire or bomb threat and bomb explosion and other similar situations wherein evacuating the
office is a must, the following procedures must be followed:
 Upon hearing the alarm or when instructed by the Security Officer to evacuate the building, all
employees and students must stop working and exit the building towards the Evacuation Area.
 Remain calm and attempt to close all cash safe vaults (cashier), doors and windows except those
to be used as exits. Leave all valuables inside safe or vaults.
 Clear all passageways by placing chairs, stools and other obstructions under or on top of the table.

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 Switch off power lines.

 Form lines promptly at the designated exit route. Never panic or rush to go out as this may create
commotion and result to injuries.
 If you carry important documents and equipment, carry them out but be sure to deposit them at a
common place in the designated evacuation area where they will be protected from compromise, pilferage and theft.
 The head of office shall determine the evacuation area but it should be on an open space about ½
the height of the building away.
 Clients and visitors shall also be requested to evacuate along with all LEMON SQUARE
personnel.
 In the event that the decision is to perform partial evacuation only (e.g. one or two areas/office
only), only those personnel occupying the affected area will be ordered to evacuate. Others will not be notified to
avoid panic.
 No person shall be allowed to go back inside the office until the “ALL CLEAR OR RETURN
TO OCCUPY THE BUILDING HAS BEEN ANNOUNCED BY THE SECURITY OFFICER.

K. EARTHQUAKE:
Given the most advanced technology today, earthquake is still cannot be predicted accurately. Thus, the only
way to minimize, if not eliminate the degree of damage to life and property is for people to react properly during the
earthquake.
The following general instructions shall be observed:
 During the earthquake, perform Duck – Hold – Cover. Seek cover under heavy furniture like tables,
beds or couches. This will protect you from falling debris
o If you are an alley, or street between tall building, structure and walls , seek cover inside parked
cars, motor vehicles or strong structures
o Beware of falling electrical posts and wires, falling debris such as sign boards, glass fragments,
etc. Stay away from loose hanging objects that may fall.
 After the earthquake, keep calm and on signal get out of the building as expeditiously as possible using
the nearest and shortest exit route towards the designated evacuation area.
 No person shall be allowed to go back inside the office until the “ALL CLEAR OR RETURN TO
OCCUPY THE BUILDING HAS BEEN ANNOUNCED BY THE SECURITY OFFICER and this must be
approved by the Crisis Management Team (CMT)

L. MEDICAL EMERGENCY:
 Should a medical emergency occur, First Aid shall be applied to the patient or victim.
 Patient or victim shall be immediately evacuated to the nearest hospital as needed.
 Priority of effort is to save the life of the patient or victim, Afterwards, appropriate investigation shall be
conducted to identify the cause of the medical emergency.

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Annex B - Duties and Functions of Security personnel:

A. DETACHMENT COMMANDER - directly responsible for the administrative control and supervision over
the security personnel assigned in Grand Soho Makati Residences and act as the lead investigator of the
Security Agency.
Duties and Responsibilities:
1. Develop plans, programs, projects, and activities related to security matters
2. Recommends safety measures to improve Grand Soho Makati Residences security system and
procedures
3. Monitors compliance of policies, rules and regulations being implemented by Grand Soho Makati
Residences and the security agency.
4. Facilitates the conduct of special training programs and seminar courses such security, bomb threat,
first aid, earthquake drill, fire, and other events required by Grand Soho Makati Residences
management.
5. Implement emergency and disaster preparedness plan
6. Coordinates with other law enforcement agencies on security related matters.
7. Ensures that the standard /required man hour and man-loading are being strictly observed.
8. Dispatches qualified relievers and or replacements without any delay.
9. Ensures that required security equipment such as firearms, communications, paraphernalia and
supplies and other safety tools are being provided
10. Confirms reports, memoranda, correspondences, and other communications relative to security
operations.
11. Ensures the safety of the Grand Soho Makati Residences Unit Owner while inside the premises.
12. Attend coordination meeting with LEMON SQUARE organic office personnel and or any other
dialogue with Grand Soho Makati Residences officials and employees.
13. Perform others task as required.

B. ASSISTANT DETACHMENT COMMANDER - directly responsible for the administrative control and
supervision to all guards during the night shift duty as the second in command of the detachment.
Duties and Responsibilities:
1. Acts as the action officer in all activities, reports, and compliances required by the client and the
Agency especially in the development of plans, programs, projects, and activities related to security
matters.
2. Ensures that all reports are submitted promptly.
3. Conduct proper briefing to all guards before posting.
4. Performs other task as directed by his Detachment Commander.

C. SHIFT IN CHARGE – responsible in the preparation of the daily guard detail.

Duties and Responsibilities:
1. Conducts daily rank inspection prior to the deployment of Security personnel.
2. Ensures that the name of guard detailed is present to complete the man hour every day.
3. Monitor the punching of timecards/ arrival and departure of guards.
4. Responsible in the preparation of application for leave and served as the recommending Officer.
5. Prepare all pertinent documents relative to security billings every 15 days or every month.
6. Conduct post to post inspection and replace security personnel requesting for personal necessities.
7. Perform other duties as directed.

D. PERIMETER GUARDS:

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Duties and Responsibilities:

1. Ensures the smooth flow of vehicle traffic at the point of ingress and egress for incoming and outgoing
vehicles, clearing driveways of all kinds of obstructions during designated time.
2. Inspects incoming vehicles of any harmful equipment, devices, or explosives fatal with under mirror
bomb detector, opens the compartment and ensure that no harmful materials explosives and or its
components, deadly weapons, etc. are brought inside premises.
3. Issues /retrieves car stickers/ decals to privately owned vehicles. Issue a car pass in exchange of a
motorist driver’s license being deposited. Return the motorist driver’s license after the car pass issued
is surrender to him. Conduct search and inspection on all outgoing vehicles. Company-owned vehicles
shall only be allowed to move-out only when covered by a gate pass for official business or trip.
4. Directs properly inspected vehicles to the designated parking area or when parking area is already full
install immediately the “FULL PARKING” sign and direct incoming vehicles to look for a parking
space outside.
5. Logs down the plate number, description and time in of the vehicles entering the premises.
6. Monitors/ inspect the perimeter areas for persons or objects left behind and other things that may
cause suspicious.
7. Regulate the smooth flow of traffic.
8. Casts away vendors vending at the perimeter area
9. Prevents unauthorized person from entering the premises during emergency situations
10. Perform other duties as directed by Grand Soho Makati Residences and Security Officers
11. Record the plate number of the delivery vehicle, name of the driver, time of arrival and departure.
Submit incident report to the detachment commander on incidents that happened during his tour of
duty.
12. Issue a car pass in exchange of a motorist driver’s license being deposited. Return the motorist
driver’s license after the car pass issued is surrender to him. Conduct search and inspection on all
outgoing vehicles. Company-owned vehicles shall only be allowed to move-out only when covered by
a gate pass for official business or trip.

E. ROVING GUARDS -in charge of the supervision over the security personnel assigned at security site and
acts as Intelligence Officer:
Duties and Responsibilities:
1. Supervise the entrance and exit doors in the AOR. Conduct roving inspection around the installation
and to report any untoward incidents.
2. Attend to complaints and conducts investigation. Acts as a reliever of his co-guards who are attending
to their personal necessities, i. e. meals, coffee breaks, etc.
3. Prepare reports of all incidents occurring within the premises and submit report to the Headguard for
immediate actions and dispositions.
4. Help in checking incoming deliveries, materials, packages, supplies and others.
5. Assist at the entrance/exit in the proper screening of visitors and the issuance of visitor’s pass to those
permitted to enter.
6. Supervise in maintaining a recording system of all parked vehicles. Assist in the smooth flow of traffic
especially during rush hour.
7. Prepare reports, memoranda, correspondences, and other communication on cases involving any form
of traffic /vehicular accidents and submit same to superior officers
8. Observe the movement of people inside the installation. Prevent un-authorized personnel from loitering
in prohibited places.
9. Trains and educate parking guards. Check waste containers and garbage before being allowed to be
allowed to be brought out or disposed-off.
10. Accompany the maintenance personnel and or the janitors when they are entering the rooms, offices to
do their respective jobs.
11. After office hours, immediately examine all rooms, closets conference rooms, visitor lounge, supply
room, basement and restricted areas.
12. Check whether typewriters, adding machines and computers are properly covered and unplugged.
13. Switch off unnecessary lights, air conditioning units, appliances and other office equipment left
functioning by the employees.
14. Switch off machines left functioning by worker which may have been done intentionally or
unintentionally.
15. Close all doors and windows to prevent intruders form using it as an access in penetrating the interior
part of the installation being secured.
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F. FLOOR/OFFICE GUARDS- is the last security stronghold where the highest degree of protection is
demanded and enforced.
Duties and Responsibilities:
1. Implements the “NO ID, NO ENTRY” policy for Grand Soho Makati Residences personnel
2. Enforces Personnel Security Control Measure Procedure on the use of prescribed uniform.
3. Observes Visitors Security Control Measure Procedure by categorizing all incoming visitors under
two (2) classifications: 1) Private visitors of employees and 2) Visitors transacting official business.
4. Monitors / informs listed the Detachment Security Department in cases of presence of watch listed or
suspicious persons.
5. Observes Material Security Control Measure Procedure by ensuring that all persons going out with
materials, equipment and such all other properties belonging to the system are covered with proper
gate /equipment pass duly signed by authorized personnel.
6. Conducts routinely inspections within the area of responsibility.
7. Assists in the implementation of Disaster Preparedness Plan.
8. Perform others task as directed and implied.

G. HEAD GUARD (HG) – is directly responsible for the operations, administration and management of the
security under his command .
Duties and Responsibilities:
1. Exercise general administrative control and supervision to all security personnel in the detachment.
2. Implement client and Security agency existing policies, rules and regulations.
3. Formulates plans, research and studies on improving and upgrading security service.
4. Prepare violation reports committed by subordinate guards and communications addressed to Grand
Soho Makati Residences Security Department and to the Agency.
5. Classifies reports and maintain orderly files of records and other documents.
6. Prepare the daily activity report during the entire twenty-four (24) hours security operations.
7. Preparation of Security deployment plan for the month (1-30/31 days) and to be sign by all concerned
personnel as a reference in the preparation of daily manning of guard (detail);
8. Conduct daily guard mounting on all incoming personnel thirty (30) minutes before the activity of
turn-over etc. (Example: 0530H if the turn-over is 0600H and 1730H if the turnover is 1800H)
9. Conduct routine inspection of all posted security personnel
10. Conduct inspection of security guard timecards.
11. Preparation of justification on over-time work or additional man-hour service.
12. Perform other task as directed.

H. MAIN DOOR GUARD - is the vanguard located in the second line of defense that screens and filtrate
personnel, properties, and equipment passing through the office premises.
Duties and Responsibilities:
1. Implements the “NO ID, NO ENTRY “policy for regular and casual employees
2. Maintains a separate one (1) way passage for all incoming and outgoing persons;
3. Inspects all persons entering with bag, packages, parcels and such other containers and ensure that no
deadly weapons, explosives/ its components and other harmful materials are brought inside.
4. Conducts body search and issue /retrieve deposit slip to persons carrying firearms with proper
documents. Violators shall be turned over to Detachment Office for proper investigation.
5. Monitors and informs the Detachment Officers in the presence of suspicious persons or those whose
names appearing on the “Watch List” entering the building.
6. Ensures that all persons going out with materials, equipment and such all other properties belonging to
the system shall be covered with gate/equipment pass duly signed by authorized personnel.
7. Prohibits un-authorized vendors from entering the building.
8. Prevents un-authorized persons from entering the building premises during emergency situations
9. Assists in the implementation of Disaster Preparedness Plan
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10. Perform other implied task and as directed by superior officers

I. MAIN DOOR ASSIST - (intended for Lady Guard) – assists and screens transacting members/visitors at the
main entrance door especially the women /ladies entering the branch
Duties and Responsibilities are similar with the main door guard.

J. BUILDING ROVING GUARD – is responsible for the over-all physical security and safety of the entire
building
Duties and Responsibilities:
1. Conduct routine inspection inside LEMON SQUARE Building and prepare reports of all incidents
happened and submit same to the HG for immediate action and disposition.
2. Attend to complaints and conducts investigations therein.
3. Assists in the control of members gaining access inside office premises especially during busy hours.
4. Extend necessary assistance to LEMON SQUARE Officials visitors, guest and members
5. Assist in the smooth flow of traffic especially during rush hours if there’s no perimeters guards.
6. Performs other implied task and directive from superior officers

K. PARKING GUARD - is the one accountable for the orderly parking and safety of vehicle inside the office
premises.
Duties and Responsibilities:
1. Regulates the flow of traffic and conditions of the parking status.
2. Direct properly inspected vehicles to the designated area
3. Logs down the plate number, description and time in of the vehicles entering the premises. Monitors
/records parked vehicles left with open doors , lights, switched on, etc., and possibly locate the owner
or driver and inform them of the status
4. Reports immediately cases of vehicles collision or any form of traffic accident and preserve the area
for proper investigation
5. Implements House Rules on Parking /Overnight parking
6. Perform other duties as directed by Grand Soho Makati Residences and security Officer to be
performed
7. Care and maintenance of equipment to ensure their operational readiness at all times:
VSAC SECURITY ACCESS PASS STANDARDS
AUTHORIZED PERSONNEL TYPE OF PASS TO BE ISSUED
1. LEMON SQUARE employees LEMON SQUARE ID
2. NORTHCOM SECURITY NSIAI ID /LEMON SQUARE PASSCARD
3. Contractors (Temporary) Green Access Pass with marking s “CONTRACTORS”
4. Worker (one day) Blue Access Pass with marking as “WORKERS”
5. Visitors (Official-all access badge) Green Access Pass with marking “VISITOR”
6. Visitors (one day) –compartmentalized Green Access Pass with marking “VISITOR” Green
Access
7. Vendors (authorized) Yellow Access Pass

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