Chapter 5
Chapter 5
Interview Method
Questioner
Observation
Focus group discussion
Interview Method
Interview is a data-collection technique that involves oral questioning of respondents, either
individually or as a group. Answers to the questions posed during an interview can be recorded
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by writing them down (either during the interview itself or immediately after the interview) or
by tape-recording the responses, or by a combination of both.
Types of interviews
Interviews may be classified into two categories as Structured Interviews and Unstructured
Interviews.
Structured Interview
Structured interview is the one that is based on structured set of questions and is highly
standardized in form and content. The investigator asks a pre-determined set of questions,
using the same wording and order of questions as specified in the interview schedule. In the
structured interview method information is collected by the investigator by directly asking the
respondents on the basis of a schedule. It is not only the type of information that is prefixed but
also the specific questions to be asked, the language of the questions and their order. The answer
is also structured either in the form of Yes/No alternative answers or in the form of categorical
answers.
Here the interviewer’s job is to see that the respondents answer the questions systematically and
clearly. Interviewer can clarify the questions to the respondents only by repeatedly reading out
the questions or interpreting them in specific language. One of the main advantages of the
structured interview is that it provides uniform information, which assures the comparability of
data. Structured interviewing requires fewer interviewing skills than does unstructured
interviewing.
Unstructured Interview
Unstructured interview is not essentially preplanned, structured, or ordered. The investigators
are given some broad topics upon which they have to collect information. The respondents are
free to narrate their experiences and incidents of life. Often the arrangement and wording of the
questions are to be determined on the spot by the investigator. If you are using unstructured
interview for your research then you may use a list of topics rather than fixed questions.
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Sequence of the topics has to be determined by the flow of the discussion. The type of
information that one cannot get through standardized structured interview is gained through this
method. However, being flexible it needs more skill on the part of the interviewer. It is extremely
useful in situations where either in-depth information is needed or little is known about the
area.
There are advantages and disadvantages associated with each type of method. Structured
interviews maximize reliability and are easier to classify and quantify. By contrast unstructured
interviews can give a greater insight and more in-depth understanding of the topic researched,
but need more expertise to control and more time for analysis.
Interview Techniques
An interview is called personal when the interviewer asks the questions face-to-face with the
interviewee. Personal interviews can take place in the home, at a shopping mall, on the street,
outside a movie theater or polling place, and so on.
Probing
The respondents might have difficulty in putting their thought into words, or may give answers
that are unclear, inadequate, irrelevant, inconsistent and incomplete in form. To solve these
problems the interviewer asks probe questions for which he must know the objective of each
question. Probing is the technique of stimulating respondents to answer more fully and
relevantly.
There are different kinds of probing styles:
Repeating the question: When the respondent does not understand the questions, or
misinterprets it, or is unable to make up mind for giving answer, then the interviewer should
simply repeat the question.
Repeating the respondent’s reply: Simply repeating what the respondent has said as soon as
he has stopped talking is often an excellent probe. This should be done simultaneously while
writing the answers. This may stimulate further thought in the response.
Asking neutral question or comment: Such questions enable to obtain clearer and fuller
information. Examples are “ Can you tell me more?”, “Anything else?”, Why do you think
like this?”
Question Clarification: When the answer is unclear or is inconsistent with something
already said, the interviewer may feel that respondent failed to understand fully. In such a
case it is better to express that the investigator did not understand but should not immediately
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contradict. It is important that the investigator takes the blame for failure to understand so as
not to appear to be cross-examining the respondent.
Recording the Interview
The following points must be considered in recording interviews:
Responses should be recorded during the interview. Jotting down the key words and phrases
is a must as the respondent is taking.
Use the respondent’s own words
Respondent’s answers should not be summarized or paraphrased
Telephone Surveys (Online Interview)
Interview can also conduct either through telephone or online.
Computer-Administered Telephone Survey (CATS): Here there is no interviewer. A computer
calls the phone number, conducts the interview, placed data into a file for later tabulation, and
terminates the contact. The questions are voice synthesized, and the respondent’s answer and
computer timing trigger continuation or disconnect.
Advantages
Moderate cost.
People can usually be contacted faster over the telephone than with other methods. If the
Interviewers are using CATI (computer-assisted telephone interviewing), the results can
be available minutes after completing the last interview.
You can dial random telephone numbers when you do not have the actual telephone
numbers of potential respondents. (if there is no sampling frame)
CATI software, such as The Survey System, makes complex questionnaires practical by
offering many logic options. It can automatically skip questions, perform calculations and
modify questions based on the answers to earlier questions. It can check the logical
consistency of answers and can present questions or answers choices in a random order
(the last two are sometimes important for reasons described later).
Some software, such as The Survey System, can combine survey answers with pre-
existing information you have about the people being interviewed.
Disadvantages
Call Screening: many people are reluctant to answer phone interviews and use their
answering machines to screen calls.
Limited Call time: The growing number of workingwomen often means that no one in
home during the day. This limits calling time to a "window" of about 6-9 p.m. (when you
can be sure to interrupt dinner or a favorite TV program). Thanks to cellular phones this
problem is to a great extent minimized.
Luck of Demonstration: You cannot show or sample products by phone. It is not possible
to use visual aids, maps, and other illustrations.
Less response rate: the response rate in telephone interviews is lower than for
comparable face-to-face interviews. One reason is that respondents find it easier to
terminate a phone interview.
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Questionnaire (Self-Administered Surveys)
A questionnaire is a written list of questions, the answers to which are recorded by the
respondent. A questionnaire is a type of survey where respondents write answers to questions
posed by the researcher on a question form. A number of respondents are asked identical
questions, in order to gain information that can be analyzed, patterns found and comparisons
made.
Questionnaires are extremely flexible and can be used to gather information on almost any topic
involving large or small numbers of people. The commonest type of questionnaire involves
closed choice or fixed questions where the respondent is required to answer by choosing an
option from a number of given answers, usually by ticking a box or circling an answer. These
types of questionnaires only gather straightforward, uncomplicated information, and only simple
questions can be asked. The open -ended questionnaire differs in that it allows the respondent to
formulate and record their answers in their own words. These are more qualitative and can
produce detailed answers to complex problems.
There are advantages and disadvantages associated with each type of method. Open ended
questions give a greater insight and understanding of the topic researched but may be difficult to
classify and quantify and must be carefully interpreted. Fixed choice questions are easy to
classify and quantify, require less time, effort and ingenuity to answer but do not allow the
respondents to qualify, develop or clarify their answers.
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Choosing b/n an interview and a questionnaire
The choice b/n an interview and a questionnaire is important and should be considered
thoroughly as the strength and weakness of the two methods can affect the validity of the
findings. Therefore, the selection b/n the two methods should be based on the following criteria:
The nature of the investigation- If the study is about issues that respondents are
reluctant to discuss with an investigator, a questionnaire may be better choice as it
ensures anonymity.
The geographical distribution of the study population - potential respondents are
scattered over a wide geographic area, you have no choice but to use a questionnaire,
interviewing will be very expensive.
The type of study population - (example, illiterate, very young or very old, or
handicapped) in this case no option other than interview
The different ways of administering a questionnaire
A questionnaire can be administered in different ways:
The mailed questionnaire-the most common approach to collecting information is to
send the questionnaire to prospective respondents by mail. Obviously this approach
presupposes that you have access to their addresses.
Collective administration – one of the best ways of administering a questionnaire is
to obtain a captive audience such as students in a class room, people attending a
function, participants of a program or people assembled in one place.
Administration in a public place- sometimes it is good to administer a questionnaire
in a public place such as shopping place, health center, pub, school etc.
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receiving unexpected and insightful suggestions, for it is impossible to predict the full range of
opinion. It is common for a questionnaire to end with an open format question asking the
respondent for her unabashed ideas for changes or improvements.
Example: Why did you enroll for this course?
………………………………………………………………………………
………………………………………………………………………………
Advantages of Open-Ended Questions:
Greater freedom of expression
No bias due to limited response ranges
Respondent can qualify their answers
Open format questions have several disadvantages:
There is no way to automatically tabulate or perform statistical analysis on them.
More costly in both time and money
Whenever more is asked of the respondent, the chance of tiring or boring the respondent
increases.
Researcher / interviewer may misinterpret (and therefore misclassify) a response
Time consuming to code
Closed ended format questions usually take the form of a multiple-choice question.
Types of Closed-ended questions
1. Name: Dichotomous
Description: Question offering two choices
Example: Did you watch television at all yesterday?
Yes / No
2. Name: Multiple
Description: Question offering three or more choices
Example: Which of these shops do you prefer?
Next / River Island / Gap Top Shop/ Top Man
3. Name: Likert scale
Description: Statement with which respondent shows the amount of agreement / disagreement
Example: Assessment by course-work is easier than assessment by examination
Neither agree nor
Strongly agree Agree Disagree Strongly disagree
disagree
4. Name: Semantic differential
Description: Scale is inscribed between two bipolar words and respondent selects the point that
most represents the direction and intensity of his / her feelings
Example: The degree I am taking is.............
Interesting :_____:_____:_____:_____:_____:_____:_____: Boring
Useful :_____:_____:_____:_____:_____:_____:_____: Useless
Easy :_____:_____:_____:_____:_____:_____:_____: Difficult
5. Name: Rank order
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Description: Respondent is asked to rate or rank each option that applies. This allows the
researcher to obtain information on relative preferences, importance etc. Long lists should be
avoided (respondents generally find it difficult to rank more than 5 items)
Example: Please indicate, in rank order, your preferred Chewing gum, putting 1 next to your
favorite through to 5 for your least favorite.
Poppotine
Strawberry
Special mint
Wow
Banana
6. Name: Numeric
Description: Respondent specifies a particular value (can include decimal places)
Example: How far (to the nearest kilometer) did you travel today to reach this supermarket?
________km
Closed format questions offer many advantages
Saves time and money by restricting the answer set, it is easy to calculate percentages and
other hard statistical data over the whole group or over any subgroup of participants.
Closed format questions also make it easier to track opinion over time by administering
the same questionnaire to different but similar participant groups at regular intervals.
Finally closed format questions allow the researcher to filter out useless or extreme
answers that might occur in an open format question. Easy to code.
Disadvantages of Closed-Ended Questions
Can draw misleading conclusions because of limited range of options
Researcher / interviewer cannot deal with qualifications to responses e.g. "Yes, but….."
or "It depends" where only Yes/No are given as options
B.2) Question sequence
In order to make the questionnaire effective and ensure the quality to replies, researcher should
pay attention to the question sequence in preparing a questionnaire because it considerably
reduces the problem of understanding.
The following type questions should generally be avoided as opening questions;
Question that lead to great strain on the memory or intellect of the respondent
Question of personal and intimate character
Also, as a general rule, question sequence should go from general to specific because the answer
to the given question is a function of not only the question itself but also to all previous questions
as well.
B.3) Question formulation and wording
All questions should have the following characteristics
Easy to be understood
Simple and not ambiguous
Make it Specific
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The size should be kept to the minimum
Concrete (conform) as much as possible to the respondents way of thinking
Technical terms and vague expressions should be avoided
One example showing clarity of question to reduce interpretation problem
Clarity: This is probably the area that causes the greatest source of mistakes in
questionnaires. Questions must be clear, succinct, and unambiguous. The goal is to eliminate
the chance that the question will mean different things to different people. If the designer
fails to do this, then essentially participants will be answering different questions.
To this end, it is best to phrase your questions empirically if possible and to avoid the use of
necessary adjectives. For example, in asking a question about frequency, rather than
supplying choices that are open to interpretation such as:
Very Often
Often
Sometimes
Rarely
Never
It is better to quantify the choices, such as:
Every Day or More
2-6 Times a Week
About Once a Week
About Once a Month
Never
C) PILOTING YOUR QUESTIONNAIRE
Before you deliver any questionnaire, you should "pilot" it (i.e. test it) to check that it is going to
function effectively. There are a number of reasons why it is important to pilot a questionnaire:
To test how long it takes to complete
To check that the questions are not ambiguous
To check that the instructions are clear
To allow you to eliminate questions that do not yield usable data
Qualities of a Good Question
There are good and bad questions. The qualities of a good question are as follows:
1. Evokes the truth. Questions must be non-threatening. When a respondent is concerned about
the consequences of answering a question in a particular manner, there is a good possibility that
the answer will not be truthful. Anonymous questionnaires that contain no identifying
information are more likely to produce honest responses than those identifying the respondent. If
your questionnaire does contain sensitive items, be sure to clearly state your policy on
confidentiality.
2. Asks for an answer on only one dimension. The purpose of a survey is to find out
information. A question that asks for a response on more than one dimension will not provide the
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information you are seeking. For example, a researcher investigating a new food snack asks "Do
you like the texture and flavor of the snack?" If a respondent answers "no", then the researcher
will not know if the respondent dislikes the texture or the flavor, or both. Another questionnaire
asks, "Do you satisfied with the quality of our food and service?" Again, if the respondent
answers "no", there is no way to know whether the quality of the food, service, or both were
unsatisfactory. A good question asks for only one "bit" of information.
3. Can accommodate all possible answers. Multiple choice items are the most popular type of
survey questions because they are generally the easiest for a respondent to answer and the easiest
to analyze. Asking a question that does not accommodate all possible responses can confuse and
frustrate the respondent. For example, consider the question:
What brand of computer do you own?
A.IBM,PC
B. Apple
Clearly, there are many problems with this question. What if the respondent doesn't own a
microcomputer? What if he owns a different brand of computer? What if he owns both an IBM
PC and an Apple? There are two ways to correct this kind of problem.
The first way is to make each response a separate dichotomous item on the questionnaire. For
example:
Do you own an IBM PC? (circle: Yes or No)
Do you own an Apple computer? (circle: Yes or No)
Another way to correct the problem is to add the necessary response categories and allow
multiple responses. This is the preferable method because it provides more information than the
previous method.
What brand of computer do you own?
(Check all that apply)
__Donot own a computer
__IBM,PC
__Apple
__ Other
4. Has mutually exclusive options. A good question leaves no ambiguity in the mind of the
respondent. There should be only one correct or appropriate choice for the respondent to make.
An obvious example is:
Where did you grow up? __
A.country
B.farm
C. city
A person who grew up on a farm in the country would not know whether to select choice A or B.
This question would not provide meaningful information. Worse than that, it could frustrate the
respondent and the questionnaire might find its way to the trash.
5. Produces variability of responses. When a question produces no variability in responses, we
are left with considerable uncertainty about why we asked the question and what we learned
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from the information. If a question does not produce variability in responses, it will not be
possible to perform any statistical analyses on the item. For example:
What do you think about this report? __
A. It's the worst report I've read
B. It's somewhere between the worst and best
C. It's the best report I've read
Since almost all responses would be choice B, very little information is learned. Design your
questions so they are sensitive to differences between respondents. As another example:
Are you against drug abuse? (circle: Yes or No)
Again, there would be very little variability in responses and we'd be left wondering why we
asked the question in the first place.
8. Does not imply a desired answer. The wording of a question is extremely important. We are
striving for objectivity in our surveys and, therefore, must be careful not to lead the respondent
into giving the answer we would like to receive. Leading questions are usually easily spotted
because they use negative phraseology. As examples:
Wouldn't you like to receive our free brochure?
Don't you think the Congress is spending too much money?
9. Does not use emotionally loaded or vaguely defined words. This is one of the areas
overlooked by both beginners and experienced researchers. Quantifying adjectives (e.g., most,
least, majority) are frequently used in questions. It is important to understand that these
adjectives mean different things to different people.
10. Does not use unfamiliar words or abbreviations. Remember who your audience is and
write your questionnaire for them. Do not use uncommon words or compound sentences. Write
short sentences. Abbreviations are okay if you are absolutely certain that every single respondent
will understand their meanings. If there is any doubt at all, do not use the abbreviation. The
following question might be okay if all the respondents are accountants, but it would not be a
good question for the general public.
What was your AGI last year? ______
11. Is not dependent on responses to previous questions. Branching in written questionnaires
should be avoided. While branching can be used as an effective probing technique in telephone
and face-to-face interviews, it should not be used in written questionnaires because it sometimes
confuses respondents. An example of branching is:
1. Do you currently have a life insurance policy ? (Yes or No)
If no, go to question 3
2. How much is your annual life insurance premium ? _________
These questions could easily be rewritten as one question that applies to everyone:
1. How much did you spend last year for life insurance ? ______ (write 0 if none)
12. Does not ask the respondent to order or rank a series of more than five items. Questions
asking respondents to rank items by importance should be avoided. This becomes
increasingly difficult as the number of items increases, and the answers become less reliable.
This becomes especially problematic when asking respondents to assign a percentage to a
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series of items. In order to successfully complete this task, the respondent must mentally
continue to re-adjust his answers until they total one hundred percent. Limiting the number of
items to five will make it easier for the respondent to answer.
Direct observation
Observation is a purposeful, systematic and selective way of watching and listening to an
interaction or phenomenon as it takes place. There are many situations in which observation is
the most appropriate method of data collection, for example, when you want to learn about the
interaction in a group, study dietary patterns of the population, ascertain the function performed
by a worker, or study the behavior or personality traits of an individual. It is also appropriate
when other methods cannot provide accurate/full information because of several reasons.
Advantages
Observation is the only option to collect certain types of data like animal and child
behavior.
Avoiding respondent filtering and forgetting
We can collect the original information at the time it occurs.
It is less restrictive. It can capture the whole event as it occurs in its environment.
No interviewer’s bias.
Limitations
It is a slow and expensive process. (Costly and time consuming)
Observation is limited to as a way to learn about the past.
There always the possibility of observer bias
There is a possibility of incomplete observation and/or recording
When individuals or groups become aware that they are being observed, they may change
their behavior.
Conducting an Observational Study
The type of Study:
Simple Observation: More of exploration. Its practice is not standardized, as one would expect,
because of the discovery nature of exploratory research.
Systematic Observation: employs standardized procedures, trained observers, schedules for
recording, and other devices for the observer that mirrors the scientific procedures of other
primary data methods. It uses more structured and predefined methods.
Focus group discussions (FGD):
A focus group is typically composed of seven to twelve participants who are unfamiliar with
each other and conducted by a trained interviewer. You may be interested to study “the
determinants of tax evasion in SNNP regional state”. You may create a permissive environment
in the focus group that nurtures different perceptions and points of view, without pressuring
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participants to vote, plan, or reach consensus about tax evasion in the region. In FGD the
facilitator sets the agenda and lets the participants brainstorm on the agenda thereby specifying
the points of discussion. The group discussion is conducted several times with similar types of
participants to identify trends and patterns in perceptions.
Collection of secondary data
Secondary data are data already available i.e., they refer to the data which have already been
collected and analyzed by someone else. The role of the researcher is to extract the information
for purpose of the study.
Secondary data may be published or unpublished
Secondary data are used for three purposes.
To fill a need for specific reference or citation on some point (to learn from the
past).
To minimize the costs of doing primary research.
To serve as sole basis for a research study.
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Computerized database
Periodicals
Books
Government documents
Special collections such as university publications (Master’s these, doctorial
dissertation and research records), company publications such as such as financial
reports, company policy statements, speeches, sales literature and product
specifications.
By medium
Another way to classify secondary data is as hard copy, local area, online, or internet.
Above all, any secondary data must be evaluated for appropriateness and quality (legitimacy).
By testing for appropriateness we mean the data is not collected for the particular research that
we have at hand. Rather it is collected for another but similar research. Hence, to what an extent
can we say the data collected by others for their own consumption feet our case? Especially The
measurements used, variables used, timing (stability), and topical coverage are of great concern
for appropriateness. With regard to quality, one has to check the accuracy and completeness of
the data.
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