Email Memo Finall

Email:
From: Maya Collier (Editor)
To: Manager, editing team
Date: 10/04/2023
Subject: Detailed instructions for appliances
Dear team,
We have discussed in the past how to improve our instructions to

effectively help our customers. One of the upgrades we decided on was to add
instructions on how to specifically do laundry. We noticed an increase in damage
to our products due to improper use of the machines. Many people add to much
detergent, or the wrong type of cleaning products, and specifically with dark
clothing people add to many clothes to the washer or dryer. My team and I have
come up with brief set of instructions on how to properly do laundry with dark
clothes. We will be sending out a memo, that will have the instructions attached
to it so that we can have your feedback on the outline and to explain the results
of the usability test!.
Once we have your approval, we will upgrade our website with the instructions
and include these new instructions in our newer machines. Thank you so much
for taking the time out of your day to help further our company!
Best,
Maya Collier
Editor
(123) 456-7892
edit.creator@gmail.com
Date: 10/04/2023
To: Manager
From: Maya Collier (Editor)
Subject: Detailed instructions for appliances
Action Required: Improve and approve instructions for appliances
Distribution List: Manager, Online Content Team, Editing team
Good morningmorning, everyone! Per the last email sent out, I am writing to
you all to inform you about the updated instructions, and the results of our
usability test! . We have decided to add a part to the manual book that explains
steps on how to wash dark clothes and tips on what to use for washing clothes.
We believe with this added simple instructions we will decrease the damage to
our machines. We noticed an increase of damage because of improper use.
Adding these instructions should help with decreasing damage. We have
detected an increase in our statistics and feedback from costumers that
understanding how to do laundry is difficult for our machines. Many of the
incidents we have had where machines are being sent back is because people
are using them improperly. My team and I sent out a survey for all participating
costumers and about 68% of people have stated not understanding how to
properly do laundry. 32% of people said that they know how to do laundry and
about 80% of these participating costumers said they would appreciate and use
instructions in the pamphlet that would help them better understand how to do
laundry. With our usability tests, we were able to see how well the instructions
helped people better understand how to use our machines. We had 3 participants
do laundry before reading the instructions, then we had them read the
instructions and asked them if they noticed a difference. We are aware that
people can look up instructions but adding it to our own manual and website will
show that we care about our costumers! With this in mind, the next part of this
memo will explain the results of our test. , as a company we need to adjust our
communications with our consumers.
Summary
Overall, from the results of the usability testsurvey, we have attached the
full instructions with décor to this memo and will appreciate it if you could look
over these instructions to ensure that everything is easy to read and follows our
standards.
For washing
[1.] Turn clothes inside out before washing, to keep the colors vibrant.
[2.] Use cold water and a delicate cycle to wash dark clothes.
[3.] Choose the right laundry detergent to preserve dark clothes.
 Preferably liquid detergent over powder to avoid unwanted residue
on clothes and machine.
 Use a full lid of detergent with a full load
[4.] Avoid using too much detergent.
[5.] Use fabric softener to prevent fading.
For drying
1. Use fabric softener to prevent fading.
[2.] Dry clothes on a low heat setting or air dry.
 Drying clothes on a low heat or air dryair-dry setting can prevent
damage and keep clothes from fading.
We have added pictures for better representation and the outline for the
directions match the outline for our instruction’s pamphlet. We decided that
adding both pictures and directions will better help the user understand the
importance of using the washer and dryer correctly.
Results
The results of our usability tests proved that adding these instructions to the
manual would help the costumers with the task of doing laundry. During the
usability tests, participants expressed concerns about the specific tasks of
doing laundry and asked to have it more detailed. We decided to add pictures
and specify the amount of detergent and other items needed. Overall, the
participants appreciated how direct the instructions were and said it helped
them better understand how to do laundry. Some issues that the participants
noticed were:
 No measurements on how much detergent to use

 NO pictures of the specific machine, so they couldn’t tell where the
buttons would be
 Not useful for children but stated that it was okay since children
probably won’t be doing laundry.
 The instructions would be in the back of the pamphlet, one
participate suggested adding it to the front so it’s easier to find
 Another participate suggested adding a page for washing whites,
and intimates
 Suggestion of adding a list of what not to put in the washer and
dryer
Conclusion
We believe attaching these instructions to our website and to our manuals will
decrease product damage and help our customers overall. From the feedback
from our participants, we strongly encourage adding these instructions to the
pamphlet. We will appreciate it if you all could give us your comments and
concerns so that we can better improve the design before sending it to the
public and adding it to our website. We truly appreciate your participation. It is
important for our company to adapt to our consumers needs.
Recommendation
We recommend the following changes
 Put these instructions with the manual at the front of the page
 Put the instructions on the website for easy access
 Review current instructions to make sure all changes make sense
 Further, add instructions on how to wash white clothes, and
intimates
 Add a list of what not to put in the washer and dryer

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Email:

From: Maya Collier (Editor)

To: Manager, editing team

Subject: Detailed instructions for appliances

We have discussed in the past how to improve our instructions to

From: Maya Collier (Editor)

Subject: Detailed instructions for appliances

Action Required: Improve and approve instructions for appliances

Distribution List: Manager, Online Content Team, Editing team

 No measurements on how much detergent to use

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