MANUAL NO.

Clause 4 (b) (i) of Chapter II

PARTICULARS OF ORGANISATION, FUNCTIONS AND DUTIES

OBJECTIVES / PURPOSE OF CIVIC TRAINING INSTITUTE & RESEARCH CENTRE

The objective is to ensure that the training, qualitatively and quantitatively keeps pace
with the manpower planning. A congenial climate would remove the organizational
weaknesses that impede progress and ensure and aspect of positive motivation to usher
in a higher performance level at an accelerated pace.

1. LONG TERM OBJECTIVES

i) To bring about a change in the organisational climate wherein goals are
achieved within the time- cost parameters
ii) To make available to external institutions the training resources of the center.
Iii) In short to adopt the latest techniques and to keep the entire MCGM staff
upgraded so as to render the efficient services to the citizens of Mumbai.

2. SHORT TERM OBJECTIVES

i) To induct new employees to the organization to enable them to see the
organization as a whole.
ii) To train employees in their respective assignments both in the Technological
and Managerial content so that they are able to achieve the expected level of
performances.
Iii) To prevent employee obsolescence which may result not only in lack of
appropriate Technology but also affect adversely the organizational climate.

MISSION / VISION STATEMENT OF CIVIC TRAINING INSTITUTE & RESEARCH

CENTRE
Training – Organising and Conducting Manpower Development Training
Programmes for all levels of the Municipal Corporation of Greater Mumbai.
Types of training

The following types of trainings are being organized and conducted by this deptt. –
a) Induction/Orientation Training
b) Job Training
c) Supervisory Training
d) Training in Management Techniques/Soft Skill Training
e) Training in Administrative Management
f) Training in Financial Management
g) Training for the Trainers
h) Computer Training
BRIEF HISTORY OF THE CIVIC TRAINING INSTITUTE & RESEARCH CENTRE

AND CONTEXT OF ITS FORMATION

The Civic Training Institute & Research Centre (CTI&RC) situated at Abhinav
Nagar, Borivali (East), has its roots in the department of the Productivity, started in the
year 1975. The institute was established at its present campus in the year 1984 and
renamed as Civic Training Institute & Research Centre (CTI&RC). The CTI&RC is
located at an ideal place of training, close to the National Park at Abhinav Nagar,
Borivali (East), which has total campus area ad-measuring about 13 acres ( Plan of
CTI&RC is attached) .

MCGM is one of the largest Corporations in India, offering various civic services
such as Water Supply and Sewage Disposal, Public Transport (BEST), Market, Health
Care, Fire Brigade, etc. CTI&RC is a separate wing of MCGM where training programmes
to develop professional skills of various departments through Inhouse / Government /
Private expert trainers are designed and conducted.
DUTIES OF THE CIVIC TRAINING INSTITUTE & RESEARCH CENTRE (CTI&RC)

CTI&RC is the centralized, well-equipped Training Institute, imparting training in

Administration, Technical, Computer, Soft Skills and Capacity Building subjects for the
MCGM staff. The following 6 different types of trainings are organized in CTI&RC
1) Induction Training to Newly recruited Employed Staff
2) Induction Training for the staff who are promoted to the higher grade
3) Orientation Training whenever new techniques and procedures are introduced in
the MCGM.
4) Refresher Courses for the Staff working at particular level to improve skill by
 input of the information leading to increase the job efficiency.
5) Job Related Training
6) Special courses for personality development and general motivation such as
Stress Management, Yoga, and Acupressure are also held.

MAIN ACTIVITIES / FUNCTIONS OF THE CIVIC TRAINING INSTITUTE &

RESEARCH CENTRE (CTI&RC)

The detailed activities and functions are as below: -

Training :Induction, Computer, Administrative, Technical, Management, Soft Skills
Programmes.
Induction Training 1) New employees are introduced to MCGM organizational set
up, service rules, duties & responsibilities.2) Promoted employees are introduced to
Administrative Procedures, new duties & responsibilities. 3) Refresher Training to
labourers.
Computer Training 1) Familiarization with Libre writer & Calc 2)Basic course in Libre
Impress 3) Advanced course in Libre Impress 4) Advanced course in Libre Calc 5) SAP-
MM Module 6) SAP- PS Module 7) SAP- HR Module 8) CPWM & EP 9) Computer
Hardware & Networking 10) Information Security Training 11) Authorization Matrix in SAP
12) E-Office 13) GEM 14) Auto CAD
Administrative Training 1) Administrative Marathi 2) Enquiry Procedures 3) Municipal
Service Rule & Municipal Service Disciplinary and Conduct Rule 4) Right to
Information Act-2005 5) Draft Letter to Municipal Secretary 6) Ethics in Governance
7) MMC Act 8) Shops & Establishment 9) Refresher Course to Jr.A & A.A.
Technical Training: (civil) 1) Refresher Course for Road Dept. 2) Refresher Course for
SWD Dept. 3) Refresher Course for Bridge Dept 4) Refresher Course for SWM Dept. 5)
Refresher Course for SO Dept. 6) Refresher Course for HE Dept. 7) Training to Designated
Officers in Ward 8) D.P. and New DCPR Overview 9) Working of Building and Factory &
Maintenance Dept. Of Ward. 10) Trench less Technology 11) Detection of Dilapidated Bldg. And
Structural Audit. 12) Rain Water Harvesting 13) Arbitration and Contract Conditions 14)
Concrete Mix Design. 15) Road Safety & Sustainable Mobility 16) I. S. Code 456:2000 and SP-
16 & Structural Design of Simple RCC Structure.17) Project Management (PERT & CPM) 18)
Contract Conditions & Tender Documents/ GCC/Standard Bid Documents 19) Training to staff
of respective Department as per module prepared for MCMCR (MCGM Centre for Municipal
Capacity Building & Research) A) Water Supply Dept. B) Sewerage Department C) Storm
Water Dept. D) SWM Dept. 20) Provisions of Environmental (Protection) Act 1986 and
 Notification issued in this respect and Environmental Impact Assessment (EIA) and
Environmental Clearance 9EC of various project undertaken by MCGM. 21) Provisions of
Coastal Regulation Zone notification 2011 & 2018 and requisition procedure of its Clearance for
various projects undertaken by MCGM. 22) Concrete Technology 23) Reinforcement Detailing
of various structures and provision of IS Code etc. 24) Scrutiny of New Connection Application
& Reporting 25) QA/QC on Big Construction Sites. 26) Structural Design Staad Pro 27)
Material Testing Big Repairs 28) Proposal to P & R Dept. 29) Water Charges Rules &
Sewarage Charges Rules 30) A to Z of Concrete 31) Contract Management 32) Bridge
Maintenance 33) Pre Stressed Concrete 34) Occupational Safety
Soft Skills Programmes:-1) Stress Management 2) Acupressure 3)Yoga
4) Vipassana & Meditation 5) Financial Literacy 6) Personality Development 7) First-Aid
8) Leadership & Team Building 9) Manashakti 10) Sexual Harassment of Women at
workplace (Prevention, Prohibition and Redressal) Act, 2013

LIST OF SERVICES being provided by the Civic Training Institute & Research
Centre in brief.

The Institute has campus admeasuring 13 Acres of land provided with in addition,
there are Classrooms 12 in Nos , Hostel with 42 rooms including 1 No. of Rector’s
Quarter, Mess, Recreation facility ,8 Labour Staff Quarters. ,3 Conference Halls , 2
Computer Room , 6 rooms for Office purpose & 1 Library .( Hostel – Total 42 rooms
out of which 30 rooms are with double occupancy. )
Computer Training Centre at CTI&RC – The Institute has established a
Computer Training Centre, which became operational since 1995. There are 50
computers placed in 2 separate classrooms facilitating 25 participants in each room. As
such many participants per year are trained of this facility in aforementioned computer
training programme-
These facilities are provided to all the employees within Municipal Corporation of
Greater Mumbai without cost.
Infrastructure-
• 55 computers have been installed which are exclusively used for the purpose of
orientation training course in computer for the Municipal staff. In addition to above, 36
computers are provided for the administrative work of CTI&RC .
• There are 8 Nos. of Projectors with projector screens as well as 4 sound system
collar microphone are available in training aids in CTI&RC.
• For the purpose of production of course material, 2 No. of Photocopying machines
have also been installed in CTI&RC.
Library :

A central Library for the MCGM is also located at the CTI&RC with about 5511
books on the subjects of technical, management, medical, computers etc.

Canteen :
A canteen/ Mess facility is also available for the participants & faculty members.

Hostel :

A Hostel comprising of 42 rooms, out of which 30 rooms are with double occupancy
for participants of Residential programmes. 4 rooms are executive rooms and 8 rooms
are for Store, Rector, Godown etc.

Gardens :

There are 2 well maintained Gardens which add scenic beauty and improve
surrounding environment, becoming thereby good place for conducting training
programme.

Performance –

Sr. Year No.of courses No.of Participants

No. conducted actual days Invited Attended
1 2002-03 267 937 7244 4929
2 2003-04 245 776 5597 3795
3 2004-05 215 745 5169 3337
4 2005-06 236 741 6643 3883
5 2006-07 186 366 4490 3125
6 2007-08 93 261 3732 2744
7 2008-09 129 271 4931 3478
8 2009-10 165 284 4953 3340
9 2010-11 142 296 4056 3363
10 2011-12 102 268 3907 2578
11 2012-13 133 335 4756 3255
12 2013-14 113 327 3650 3014
13 2014-15 227 468.5 7331 4719
14 2015-16 287 504.5 8901 5998
15 2016-17 301 448 9036 6176
16 2017-18 299 417 8993 6052
17 2018-19 270 361 7967 5499
18 2019-20 511 566 22932 16493
19 2020-21 105 389 3941 3719
 ORGANIZATIONAL STRUCTURE

Municipal Commissioner

Addl.Municipal Commissioner (City)

Dy. Municipal Commissioner (Environment)

Chief Engineer( Civil)

Dy. Chief Engineer ( Civil)–

Ex.Engineer (Civil ) Ex.Engineer (Civil) Ex.Engineer (M&E) Ex.Engineer (M.&.E.)

Asstt. Engineer (Civil) Asstt. Engineer (Civil)-4 Asstt. Engineer (Civil)-1 Asstt. Engineer (M.& E.)-3
-2

Asstt. Engineer (M&E)-1

Sub Engineer (Civil) Sub Engineer (Civil)-2 Sub Engineer (M.& E.)-1
-1

Jr. Engineer (M.& E.)-1

Attendant – 2
Mali – 1
Labour – 12
Sweeper – 1
Halalkhore – 2

Administrative Officer

Head Clerk Head Clerk Head Clerk Sr. Stenographer Sr. Librarian
(Establishment) (Expenditure) (Training)

2 Clerk 2 Clerk 3 Clerk

(1 store Clerk) Jr. Stenographer

Store Assistant

Havildar – 1
Naik – 1
Peon – 14
1. Administration Office
2. Chief Eng.'s Office
3. E.E.(Maint.)'s Office
4. Conference Hall No.1
5. E.E.(Training)'s Office
6. Conference Hall No.2
7. Labour Rest Room
8. Conference Hall No.3
9. E.E.(M&E)'s Office
10. Store
11. Library
12. Store
17. Electrical Room
18. Store Room
19. Store Room
20 & 21. Computer Lab 1 & 2
22 to 33. Class Rooms