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    Roles & Responsibility

    Uploaded by

    Ramtej Koonapareddy
    roles

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Roles & Responsibility

    Uploaded by

    Ramtej Koonapareddy
    3 views4 pages
    roles

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    roles

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views4 pages

    Roles & Responsibility

    Uploaded by

    Ramtej Koonapareddy
    roles

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 4

    ### **1.

    Head Supervisor (Administrator)**

    The Head Supervisor is the primary administrator responsible for overseeing the entire
    system.

    #### **Responsibilities**:

    1. **Manage All Operations**:

    - Manages reading centers, units, and itineraries.

    - Ensures smooth functioning across all modules.

    2. **Anomaly Handling**:

    - Reviews and resolves anomalies in meter readings and distribution.

    3. **Device Management**:

    - Activates, deactivates, and monitors devices.

    - Handles device issues like calibration and tracking.

    4. **User Supervision**:

    - Creates user accounts, assigns roles, and monitors their activities.

    - Manages user permissions and ensures security.

    5. **Report Generation**:

    - Generates detailed reports on performance, anomalies, and tasks for decision-making.

    ---

    ### **2. Report User**

    This role is focused on managing data and generating reports for performance monitoring.

    #### **Responsibilities**:

    1. **Generate Reports**:

    - Prepares reports related to reading itineraries, supply points, and anomalies.


    2. **Data Updates**:

    - Edits and corrects data inaccuracies in reports.

    - Updates information in the system as needed.

    3. **Analyze Anomalies**:

    - Investigates discrepancies in readings or distributions.

    - Provides insights into anomalies for resolution.

    ---

    ### **3. Vendor**

    The Vendor oversees operational tasks related to specific reading centers and units.

    #### **Responsibilities**:

    1. **Reading Center Management**:

    - Creates, updates, and oversees reading centers and units.

    2. **Register Meters**:

    - Registers new meters and ensures the accuracy of their data.

    3. **Monitor Agents**:

    - Tracks working hours and productivity of agents assigned to their reading centers.

    4. **Handle Anomalies**:

    - Reviews and resolves anomalies in pictures, data, or distribution processes.

    ---

    ### **4. Reading Center Agent**

    This role focuses on managing tasks and data related to assigned reading centers.

    #### **Responsibilities**:
    1. **Itinerary Management**:

    - Organizes and updates itineraries for reading tasks.

    - Ensures agents are properly assigned.

    2. **Quality Checks**:

    - Verifies the accuracy of data and readings collected by agents.

    3. **Data Capture**:

    - Inputs manually collected readings into the system.

    4. **Generate Reports**:

    - Creates detailed performance and operational reports for assigned tasks.

    ---

    ### **5. Field Agent**

    The Field Agent handles on-the-ground data capture and customer billing.

    #### **Responsibilities**:

    1. **Meter Reading**:

    - Captures meter readings using mobile devices or manual tools.

    - Ensures data accuracy during readings.

    2. **Anomaly Detection**:

    - Identifies and reports issues in meter readings.

    - Resolves anomalies on-site if possible or escalates them.

    3. **Real-Time Syncing**:

    - Uploads captured data to the system instantly when online.

    - Uses offline mode with auto-sync for areas without connectivity.

    4. **Bill Generation**:

    - Generates and provides bills to customers immediately after readings.

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